★ 5

I like that you can go anytime, day or night. The gym is really clean. The staff is very friendly and helpful.

I feel like this is more for men than women with that said, I noticed a lot of heavy weight plates not enough middle plates (15) (20) I think if the tanning bed was upgraded , it would be used more. It's definitely quiet so you can stay focused.
It would be nice it the Tvs actually had shows and you could connect to them, I WOULD STAY LONGER TO WORKOUT.

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★ 5

Great gym! Love this place.

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★ 3

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★ 5

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★ 5

This location is one of my favorites. I’ve checked out the other Indy Anytime Fitness locations and I always find myself coming back to this one. Check it out! You won’t be disappointed!

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★ 4

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★ 4

The gym is pretty great. Just wish they had a pool/spa. But the equipment and tanning bed are in good condition

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★ 5

I love coming here. Megan, Michael and Courtney are friendly and they greet you as if they have known you a lifetime. They are very knowledgeable and supportive. Courtney is continuously brings different challenges my way.

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★ 1

Gym etiquette here is pretty rough. People listening to music with no headphones, benching in the squat racks, some dude even brings his iPad to watch TV with no headphones. Gym equipment is good though for the space they have. Would give a 2.5/5 if I could.

Edit: changing to a one star based on inaction. Management has been notified several times, it should not be up to guests to manage the gym and make sure rules are followed.

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★ 5

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★ 5

The staff and trainers are amazing.

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★ 5

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★ 5

Very professional.

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★ 1

Please save $60 a month and go to a different gym. I used to go to the anytime fitness in avon and it was fine. Moved to southport and started to go to this location. It is ALWAYS dirty. Not sure if they have a cleaning lady once a week or what but the avon location had someone come in every night. I can’t even use the restroom here because they are revolting. I’ve walked in and seen urine all around the toilet, diarrhea unflushed, and more. In addition they never seem to have cleaning wipes? The cherry on top is that you’re paying 3x the amount more than a regular gym membership and they have 1 stair master working. I can’t count the times i’ve wanted to use it but someone is using it the whole time i’m there. Overall a horrible experience and seems like no there takes their job seriously. Cleaning, maintenance, and even professionalism is terrible here. I’ve noticed that the personal trainers wear whatever they want? I’ve seen a woman wearing slippers and looked like just rolled out of bed. How can you instruct and motivate someone like that? Save your money and go somewhere else

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★ 5

Michael is very attentive, and wonderful at coaching kids. Highly recommend !

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★ 5

NICE FACILITY, CLEAN ,, EASY TO NAVIGATE, SEATED LATERAL RAISE MACHINE,,, LOVE IT!!!

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★ 1

I’ve been at this gym for almost 15 years and it used to be nice. It’s always dirty now. Cleaning wipes always seem to be empty so you can clean the equipment. Not sure if there’s new management, if not maybe there should be. Debating on canceling my membership and going somewhere else.
The anytime fitness in Center Grove is much cleaner and better ran.

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★ 5

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★ 5

I’ve been coming here for year! How gyms have 100lbs and calve machines in the same building

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★ 1

I honestly cannot wait to cancel my membership. Equipment is always broken and maintenance never gets done on it. The employees here expect us to clean the bathrooms but they can’t grease cables, tighten seats, or replace handles. On top of that there’s a serious bug issue in here and it seems like there’s nothing being done to stop it. I was on the squat rack and hand a gnat fly into my mouth. I’ve asked multiple times about breaking my contract and they expect me to pay, so now I’m forced to suffer until February. On another note, I’ve witnessed multiple families come in during the night on one key card. I’m paying $20 a month and everyone else gets to bring their family. Someone needs to be fired for the poor maintenance of the gym and unfair treatment of customers.

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★ 5

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★ 1

Was looking for a gym to call home after being out the gym for a year due to injury’s I picked this gym because it’s close to my home worse mistake I ever made I been a member here 2 months and I am stuck here now I wish I would’ve looked around at other options this is by far the worse gym I have ever been to in my life staff is very dishonest and never replies or pick up not much equipment but it is clean that’s the only positive I can say I spoken with a lady last week she had a attitude I wouldn’t recommend this place to anybody once you sign the contract your stuck and the way staff treats you changes I asked can I change home gym locations and I was told that’s not possible and that I have to keep this location by the staff here they absolutely don’t care for their customers I was lied to and con about everything that’s not true like about how my bills will be monthly by cas and how all this stuff comes with it the staff is crappy and lies and never can be reached and the equipment is not the best it’s a very small amount of options to chose from

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★ 5

Well, I came in on a false FB advertisement for a FREE 6 week course. It was not free, but I did have a free consultation. I spoke with Mike and he was really friendly and encouraging. He let me know that I have the right mindset and motivation. Right now, it's not in the budget, but I WILL BE BACK! I'm a big lady and he was kind and honest. I'll be back to this location! He treated me as an equal. I like that.

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★ 1

Outdated equipment and everything is super janky about to breakdown. They lost their 50 pound dumbell and then refused to replace it after many of us regulars asked them to do so.

They voided their own contract by not maintaing their equipment they claimed to offer when I originally signed. Apparently they think I still owe due to it being in my collections but we just gonna let it roll off in few years. Manager has no orientation or understanding of how a gym should even operate. Maybe they have new managers since it has been almost a year now. But hey when something sucks gotta let the people know. Do not sign up here. Bad owners, bad managers and mediocre energies.

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★ 5

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★ 1

I spoke with Marlene, and she was very rude to me. She also was dishonest. I spoke with Cash, who suggested I send, Daniel, an email. He said Daniel is quick to respond, but it’s been 9 days, and yet no response. Cash told me that I should fight to defend myself and clear my name because it’s crazy that Marlene would tell me incorrect info that would damage me personally.

The following is the email that I sent:

I’m really hoping you can help me with a frustrating situation regarding my Anytime Fitness membership. Last year, I joined the Southport location and loved it. But in late October, my wife and I were robbed, and we had to move to Brownsburg, which is about 45 minutes away. The closest Anytime Fitness to me now is pretty run-down, and I don’t think it’s fair to pay the same amount for a lesser gym. I talked to Marlene, the manager at Southport back then, and she told me I could cancel my membership because of the robbery and the move.

She asked me to come in to cancel in person, which I did, even though it was a 45-minute drive each way. She was late to our appointment, but I filled out what she said was a cancellation form. Turns out, it was a freeze form instead. I found this out from the new manager when I called to check. When I spoke to Marlene again, she got upset and hung up on me, saying she had no manager above her.

Now, I’m being told I owe a lot of money, and my account has been sent to collections, which is affecting my credit score. This has been really stressful, especially after everything my wife and I have been through.

This has been going on for nine months, and I’m just trying to get it sorted out. I was hoping you could help me clear my name from collections and officially cancel my membership. I know Marlene gave out wrong information to a lot of people, which is probably why she’s no longer there, but I’m the one stuck with the problem now.

This is not the route I want to take, but own my own business and have an attorney on retainer. If necessary, I will involve the Better Business Bureau because I don’t want to be bullied by a company giving out incorrect information that leads to bad decisions. At the end of the day, all I’m trying to do is protect myself and my credit score.

Any assistance you can provide would mean a lot to me and help ease this stressful situation. Thank you so much for understanding and for any help you can offer.

——-

I called 14 times throughout today (08/112/2024), and nobody answered, and I have yet have a response via email. I am going to complain to the BBB as well.

Can I please get assistance with this????

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★ 5

Excellent place to workout. Trainers if you need them or great solo place to get your fitness mission completed 💯

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★ 4

Good gym, but don't forget your earbuds unless you like to workout to music that's more appropriate for perusing avocados in the local supermarket.
Music played there makes me actively NOT want to workout.
Consider this an INTERVENTION!

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★ 1

I travel across the country and this might be the most unsanitary gym I’ve ever worked out at! Please investigate!

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★ 1

I caught two employees banging in the bathroom. On top of this, the facility is FILTHY!

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★ 1

This company and manager is the worst in the business. Do not go here to workout, there are much better options available. The gym smells like mildew and I'm not sure who cleans the bathrooms, or if they just don't clean them at all.. Not only is the gym lacking in cleanliness, but the equipment is out of date and the company "policy" is designed to take advantage of customers.

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★ 1

Response from owner should tell you everything you need to know!
Not addressing the actual issues at all, and instead trying to blame it on the customer. I tried to bring these issues to your attention when I felt comfortable, and you don't respond to any of them and instead call me "frustrated"? This is exactly why me and many others don't bring these issues to your attention! Because we just get insulted and told we're "frustrated"! Do you want constructive criticism or do you just like telling customers they're mad? Do you have any evidence to support your claim that you are constantly told how clean your gym is? Because if you check the cameras all you'll see is people not wiping down equipment and trainers taking up all the free space.
Filthy equipment that no one ever wipes down, dust/mold on ceilings and walls, bugs every other time I'm there. But the worst part is the trainers take up every last nook and cranny of this already overcrowded gym. They user the entire area in front of the bathrooms/water fountains for ropes and just leave them there. They sprint down the only narrow walkway connecting cardio side to open weights side with the 50lb cart. So of course I went to cancel, because they said when I signed up "you can cancel ANYTIME!" and they tried to tell me that I had to pay for another month and a half ($85) due to the contract I signed. This gym is nothing short of a SCAM and if you think it'll be worth it for the convenience, I promise you'll be happier driving an extra few minutes to an infintely better gym that doesn't try to rip off its customers (and knows about it, manager).

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★ 4

I've been a member of the gym for less than a year, but I have not gone consistently until recently. The gym is generally kept clean, but I don't think the cleaning crew comes in as often as they claim. Also, they don't clean the tanning room, or if they do, they don't do a good job. It would be great if they could upgrade some of the outdated equipment with the upcoming enhancement fee.

On the positive side, the staff is always friendly and helpful, and the equipment works as expected.

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★ 1

Don’t sign up if you want to cancel your subscription because they won’t do it. There’s always a reason they can’t do it for you. Don’t recommend this stupid gym.

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★ 2

I’m relatively new to fitness and going to the gym can be intimidating. My husband and I are both members but we keep both fobs with my keys so they don’t get lost. Today when we went the woman from the office didn’t even let my husband come into the building fully before asking us if we both had fobs. It felt a little aggressive, if you’re that concerned ask our names or something. It made me just want to turn around and leave, not welcoming at all. The treadmills are old. I mean super old. Think hotel or apartment gym level bad. After an hour my hips were so tight from the constant slipping of the belt I had to stop. After we were done we were the only people who cleaned the equipment even though multiple people were also finishing up at the same time.This place is okay if you’re a night owl but overall I wouldn’t recommend it during office hours, especially to someone just starting out like me.

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★ 4

Good for what it is. It’s a smaller gym so of course the equipment selection is going to be limited but there’s more than enough to get the job done. Unfortunately some of the members can’t seem to figure out how to rack their weights but you’ll have that anywhere you go. The staff is friendly enough but I have only had very very brief interactions with them. They seem to have a vendetta against using the heat. On more than one occasion it’d been sub 30° outside and the AC is on in the gym. I like to lift in the mornings and I’ve had more than a handful of workouts ruined by a cold gym. Maybe Its my fault and I should come more prepared but its seems like it should be a tad warmer than what it is some days.

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★ 5

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★ 5

Brought my son to sign up for a membership and was really easy. Marlene was very helpful and nice.

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★ 5

Clean and convenient

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★ 1

I agree 100 %Emily💯

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★ 5

Beautiful place 😘

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★ 5

I have been going to this gym for almost 9 years now and I love it. Everything about this gym is amazing and the people are all so friendly and welcoming. Marlene is absolutely wonderful and helpful with any questions you may have.

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★ 5

I have been going there regularly, three times a week, for the last 6 months. The staff is incredibly friendly and helpful. Even when it's busy, it doesn't feel crowded. It's clean and in a convenient location. I don't have anything negative to say about it.

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★ 1

So my husband suddenly got called to deployment and has been gone since April. Hes been gone 8 months and after 8 months ive FINALLY gotten the membership canceled after being told he physically needed to be there even though hes not even in the country. Not only that, i am 8 months pregnant so its not like i could have used it while he was gone. Since hes been gone almost $400 has come out of our bank account for anytime fitness and thats money that could have gone towards our mortgage. Finally got the cancellation after 8 months but no reimbursement? Crazy.

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★ 3

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★ 2

In my opinion, this gym is only worth it if you travel a lot or if you work really odd hours. Other than that, you’re paying $40/month for outdated equipment. I have been to several locations. The Greenwood and Southport ones always have dirty equipment and people rarely put their weights away. The bathrooms are disgusting. I don’t think the shower mats or the floor ever get cleaned. I think the bare minimum is done to keep the place clean, at least that’s what it looks like to me. It’s far more worth it to go somewhere else and pay less or pay the same somewhere else that offers more amenities. I canceled my membership shortly before my contract was up and they require a “30 day notice,” so you’re still paying a month out from the time you decide to cancel even if your contract is up and you get charged a $32 fee on top of that. I wouldn’t recommend this gym to anybody.

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★ 4

Great place!

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★ 1

Do not get this gym membership unless u want to get scam! Worst gym ever! Gmfu

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★ 5

great facilities, my trainer Steve is the best, I feel better and feel like I get my money's worth.

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★ 3

Not great. The gym always seems dirty and not well stocked. The bathrooms are gross, not necessarily the gym’s fault as much as the other members being slobs. The staff at this location seem quite unfriendly from my few brief encounters. Sufficient enough equipment to go in and get the job done, but I miss the 71st and Binford location dearly since recently moving into the area and switching home gyms. Politely requesting the owners to use our annual fee to update weightlifting equipment or hire a better cleaning crew.

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★ 1

I was considering this gym because I live 5 minutes away. I decided to look at the reviews before checking the place out. I’m so glad I did, I’ve learned so much based off multiple reviews. I will NOT go here. A 2 year membership is difficult to maintain. Not being able to cancel is ridiculous. Life happens. Along with the outdated machines and dirty equipment. Lol I’ve never read so many bad reviews on a gym. I’ll be giving my money to a gym that’s clean and offers more.

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★ 3

Nice gym with friendly staff. Be sure to read all the verbiage in the contracts you sign as it is hard to withdraw from the contract.

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★ 4

Staff was cool 👍🏿

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★ 1

Don’t go here for chest day. Janky bench press. Also first time in my life I was ever denied help when I asked for a spotter. Not a good gym if u care about lifting.

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★ 5

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★ 1

Watch out they will still charge your account even after your membership ends. Bad business don’t recommend

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★ 4

Unlike some of the reviews on here, I haven't found the staff to be rude. But, i generally go in, get my workout in and leave. I am not there to socialize.

The space is sufficient. Although i do think they waste a lot of space with cardio machines, and the "lobby" area. The gym can get busy, which means waiting for equipment, etc, but that is at any gym. Just have to know when to go.

My biggest complaint is the lack of specific equipment, such as a cable lat pulldowns, seated cable rows, heavy paired kb. This is the first gym that i have seen to have an indian/persian club.

I do wish that anytime fitness as corporate identity could require some uniformity from their franchises.

Overall, good gym. Just a bad gym for doing back (for me personally

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★ 5

Its a small but efficient gym. I don't have any complaints so far.

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★ 1

Worst place to workout. They don’t have enough equipment and charge so much, this is so ridiculous and I think the state really needs to look into this workout center. I kept getting charged for services I don’t even use for a whole year because. The location on Southport Road is just a big mess and I will never and will never let anyone I know use this fitness center. BAD EXPERIENCE SO FAR.

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★ 1

The worst of the worst. The lady in the office is rude, disrespectful, and very hateful. I hope she get fire and replace someone who is way better than her. She is very cocky and have attitude. Me and my friends hate that women.

Anyone who tryna go to their fitness, good luck 🍀

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★ 5

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★ 3

Brand new loved it. Bathroom was beautiful

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★ 5

I like it

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★ 1

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★ 1

I have moved out of the area and tried to cancel my gym membership twice. Each time I called and they said that they needed a letter. I sent the 1st one and a month later claim they never received it. Called again, sent another letter certified. The post office tried to deliver but there was no one available to accept the letter and they posted a pick up notice. They never picked up the letter. Called a third time, said that they would send me a text so I could text them the post office certified letter and never received a text. Good luck trying to cancel your membership. Zero stars....

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★ 1

The trainer is very unprofessional and creepy. Asked to many personal questions during our training session. Then the next day texted me to ask how was I was going and proceeded to ask me out to have drinking and go rock climbing I declined and told him it made me very uncomfortable and that this should remain professional and I then told the manager there and said she would say something to him and I also stated to her I wouldn’t want him contacting me. He added me on Snapchat my my phone number. So he’s also using my personal information to Benefit him. I blocked him.Called and told the manager again made me uncomfortable. Woke up today and he added me from a different Snapchat. I’ve never we been so uncomfortable to go the gym . Let alone this guy have access to my home address. I will be going in to speak to the manager to speak to someone higher up. This is absolutely ridiculous

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★ 4

Very spacious gym plenty of bathrooms always clean the only thing missing is a heavy bag

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★ 5

Clean place and not too overcrowded

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★ 2

I’ve been going to this location for a while now and I’m disappointed. The equipment is out dated, there are cobwebs on the squat racks and some of the pull up bars, they don’t have someone come in and clean the machines (I’ve seen the same gum wrapper on the leg abduction machine for months), the floor is cramped with too many cardio machines and they are missing benches for the squat racks. When there’s a class going on, they will take up the whole back part of the gym and try to rotate in with you if you’re on a machine near the area. The only perk is how close it is.

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★ 5

I def like this location out of the others on the southside. They always answer the phone and help with my payments! Clean & maintained

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★ 4

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★ 3

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★ 5

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★ 4

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★ 4

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★ 5

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★ 2

Could use a face lift. A lot of out dated equipment.

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★ 5

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★ 5

Clean

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★ 5

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★ 4

Great

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★ 5

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★ 5

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★ 5

My favorite gym!24hrs is what I need for my hectic schedule

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★ 4

Pretty typical anytime fitness. It's got all the basic equipment for a commoner to change their life!

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★ 5

Friendly staff

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★ 1

My review is based off reading these reviews. I was considering going here since i just moved to the area. The price is over the top for such a small gym so thats why ihadnt decided. After reading the reviews I will stick with planet fitness and drive the 15 mins. The main reason I no longer want to look into this gym also is the way the owner is responding to the reviews. You can tell these people dont care about customers and its all about the business. Most responses arr just protecting the business and not trying to see how to do better. NO THANKS ANYTIMES. Plus my membership is wayyy cheaper and no contract.

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★ 1

This place is so incredibly rude. I received a phone call from them several times just for them to yell at me and tell me I brought in a "guest" and that I was wrong for doing so. My "guest" was my sister who has the same membership as I do with them. We rode together and just walked through the door at the same time without thinking about it. We have a membership through our dads medical insurance. The lady was very rude and condescending to me. Her behavior was inappropriate and I will be looking for another gym. I would not recommend this gym to anyone! And even in their response to this they are so passive aggressive... it’s disgusting. What a terrible place. Instead of being apologetic about being rude and inappropriate they chose to be passive aggressive! I’m an office manager and I would truly be beside myself if any of the employees I work with acted like the lady I spoke with over the phone.

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★ 2

I wouldn’t recommend this gym for anyone. The gym is very nice and it’s a good place to workout. But there’s one bad thing about it. there’s no way to cancel your membership. You’re basically screwed if you do 2 years membership because there’s no way of canceling that. At least tell people that before scamming them.

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★ 4

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★ 4

Great place to workout. Smaller then most gyms but it is very rarely busy so do what you came to do and then leave. 24hr operating time is very convenient.

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★ 1

Small gym, not a lot of weights. One bench, 2 squat racks. If you let them scam you into 2 years it’s $35 a month with absolutely no way to cancel. For $5 less you can go to LA Fitness which has a gym, sauna, basketball court, racquetball, and a swimming pool with much bigger facilities and more equipment.

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★ 5

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★ 4

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★ 3

I sometimes feel uncomfortable when I go there to work out. One time I forgot my key and Nobody would open the door for me knowing I go there. I like La Fitness. I think I'll get my membership with them. Anytime do have private bathrooms and showers though. That's a good thing

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★ 5

Work it work it

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★ 4

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★ 5

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★ 4

The gym is small and kind of feels like a hotel gym but it is rarely busy.

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★ 5

Name speaks for itself and they have just about every piece of equipment you want

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★ 4

A bunch of crooks that take money

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★ 5

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★ 5

Clean! spacious layout, tall ceiling, well lit.

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★ 5

Getting my butt in gear!

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★ 3

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★ 2

Worst anytime around. If you lift try somewhere else. Other than the basic barbells and dumbbells, it has nothing to offer except a crowded cable area and terrible nautilus machines. The lifting area compromises the smallest part of the facility. And Helen Keller seems to of decided whay goes where.

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★ 3

The gym was clean and had a decent selection of equipment. They were missing pins for the cable machines, so you had to wait on someone to finish to use theirs.

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★ 4

Great gym

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★ 4

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★ 4

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★ 1

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★ 5

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★ 5

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★ 4

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★ 5

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★ 2

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★ 2

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★ 5

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★ 3

Ok sized gym with an ok selection of equipment. Coming from a multimillion dollar fitness complex in college has given me very high standards. Wish they had a better bench press. And more of them. Useless smith machines take up space that could be used for a better cable system with a floor row. You can piecemeal a decent workout here but it will take work and knowhow. Cardio section is decent. Too many treadmills though. Price is fair but only because you can come in at any time of day.

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★ 5

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★ 5

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★ 5

Pretty good

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★ 5

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★ 5

Great, clean gym that seems quiet private and enjoyable.

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★ 1

The gym is ok! But the staff and the customer service when you need some things sucks. And good luck trying get out of your contract or even think about going to another gym!! They won't work with you on that.

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