★ 1

I have been an unlimited member of this club since the day they opened.Recently they changed the schedule around, previously level 1 classes were available at 6am which is the time I have always gone. During my last scheduling, I accidently scheduled a 9am class this past Monday. I did not realize my mistake until late Sunday night, when it was too late to cancel through the app without the 20.00 penalty. I called the club at 6am Monday morning. I got the voicemail, left a message about my mistake and said, I want take sure I am not charged the fee for my mistake. I heard nothing back. On my next class zi asked about it, they said they did not see a charge, so I thought it was resolved. On Thursday I got a text from KIAN saying it could only be waived for emergencies. This morning when I went in for class, she was working and I said zi got your text saying you can not waive this. Her response was so rude and uncaring, no only for emergencies. I said so if I had lied about the reason you could have? Same smug look. I said I have an unlimited pachage, that I only use about 22 times a month because of my job, and you can't waive it? She said no. I said then cancel my membership. Without pause she says ok and starts entering the cancelation in the Computer system. Then told me I have to pay for the next 30 days too.
I was so pissed, I left without taking my class.
Classes where always full when Hannah was manager and everyone loved her. I have been wondering lately why classes are at 50% or less, perhaps it's this girls nasty attitude and lack of any kind of Customer care. I can not believe the owner of this club wants to lose clients over 20.00 and she had no qualms with it. In fact she was having a big laugh with the instructor at the desk as I pulled out of the parking lot.

Source: Google

★ 1

Although the different classes are great, there are a few problems I had. They do not let you advance to the higher level classes very easily even though you've been there for a longer period of time. On top of that, they have a large cancellation fee, and they will not let you switch locations even though they are a chain company. Cancelling was difficult as the manager would not answer any calls or emails. Would highly recommend looking elsewhere.

Source: Google

★ 1

The most irresponsable place, I have tried canceling their stupid membership since APRIL 10TH and they keep running my card. Do not go to this place, all they do is steal your money.

Source: Google

★ 5

Club Pilates has already changed my life in the month I have been going there! The instructors are amazing! they are so kind and motivating but they will also push you! It’s such a good environment that it will make you excited to wake up early for a 6 am class! I have taken classes with Hannah, Kristyn and Jess so far and have loved every class (even when it has hurt lol). I was intimidated by reformer pilates before i started so if anyone is in the same boat I HIGHLY recommend taking the leap, you won’t regret it:)

Source: Google

★ 5

Today marked my 1 year of Pilates! This studio, people, and workouts have changed my life for the better! Pilates has been a big part of me losing 25 lbs! Highly recommend Club Pilates!

Source: Google

★ 5

The west side was in need and Club Pilates fits the bill. Great classes offer a variety to keep one engaged.

Source: Google

★ 5

I am now going into my 70th class with Club Pilates Avon and I can’t be any happier physically and also mentally. Highly recommended!

Source: Google

★ 5

Club Pilates Avon Crossing is the best! Studio is clean, no judgment zone, and instructors are great! I’ve been a member for a year and can’t imagine not coming to this studio to workout!! ❤️

Source: Google

★ 5

Source: Google

★ 5

Club Pilates is awesome! After a year of classes, I can’t imagine not doing Pilates. The instructors, manager, and owners, and front desk staff at Avon are all awesome! Working out as part of class makes such a difference for me. I was surprised that this would become a preference for me.

Source: Google

★ 5

Absolutely love going. It is a great workout for all kinds of people and abilities.

Update: I have been doing pilates for a year now, and my whole body has completely changed. I am a lot stronger, leaner, and feel amazing. I highly recommend it to everyone. Especially those who need a push to get started on their fitness journey. The class setting is so helpful with great instructors who really focus on helping us do everything with the proper techniques for safety and best results. It is worth every penny!

Source: Google

★ 5

Source: Google

★ 5

Love the workouts, incredible trainers and staff, and all the wonderful people I work out with! I am stronger and more flexible than I have ever been. Love Club Pilates Avon Crossing!

Source: Google

★ 5

i started pilates about three months ago as a graduation gift to myself. my body feels so much stronger and my confidence is increasing. the instructors are so helpful, encouraging, and relatable. i recommend this place to everyone!

Source: Google

★ 5

I have been a member of C.P. In Avon since it opened in 2023, and I haven’t regretted a minute of it! It’s improved my flexibility, balance and strength. Not to mention the amazing staff and the people I get to workout with! Making my C.P. workout fun!❤️😊

Source: Google

★ 5

There is a class for everyone at Club Pilate!. If you want low or high intensity you will find it here. Each class is different and while you may do some of the same exercises, each class will be different. Instructors are friendly, encourage everyone and take an interest in the individuals who join the studio.

Source: Google

★ 5

25 classes in. I'm staying 👌

Source: Google

★ 5

I have been going to Avon Club Pilates since its opening last year, and it has been wonderful! The staff is professional, supportive, and encouraging. The overall experience has been incredibly positive, and I look forward to every session. Highly recommended.

Source: Google

★ 5

I love Club Pilates in Avon! After my ACL surgery I was very discouraged. I was unsure as to how I was going to get back into working out without re-injuring it. Pilates was my answer. The instructors are great & very accommodating!

Source: Google

★ 5

CP Avon is welcoming to all body shapes and fitness levels. The instructors are always willing to help without making you feel dumb or awkward. It's a great place to start your fitness journey!

Source: Google

★ 5

I absolutely love this place! The energy is amazing and I always feel so great after a workout. Been going here for a little less than 1 year and I notice so much change with my body since! Highly recommend!

Source: Google

★ 5

I joined Club Pilates in January 2024…I’ve completed 33 classes and I absolutely love it! All the instructors are amazing! Pilates has been a game changer for me, I’m glad I came across Club Pilates! I will keep Club Pilates in my life forever! ❤️

Source: Google

★ 5

My favorite place in my live I love club Pilates ❤️❤️❤️

Source: Google

★ 5

I joined in august 2023 and the workouts have helped me not only lose weight as well as helped me gain strength and flexibility. The instructors are very helpful in making sure you are working your body properly.

Source: Google

★ 5

This studio has become my favorite place to go. All of the instructors and front desk staff are so friendly and helpful. The improvement in my strength and balance has been noticeable since starting my membership last year. Cannot recommend it enough!
Also, do not let the waitlist scare you - it's very rare that I can't get into a class when I add myself to a waitlist. :)

Source: Google

★ 5

I’ve been going to Pilates for a year and have never felt stronger! Thankful for the relationships I’ve made at the Avon studio. I love Club Pilates!!

Source: Google

★ 5

Love this place! It is definitely Pilates for life! I have been a member for over a year with tremendous results, not just physically, but mentally as well. It is one of the best things that I have done for myself. In addition, the instructors are supportive, patient and encouraging.

Source: Google

★ 5

Not only is Pilates a great workout, but the staff at Club Pilates Avon Crossing are amazing. Highly recommended!

Source: Google

★ 5

Pilates is a great workout for your whole body. Most people don’t give their core muscles any thought but that’s where it all starts!! Wonderful place with energetic caring instructors. Proper technique is everything. Great place to exercise!

Source: Google

★ 5

I absolutely love this place! So much so that I decided to become an instructor. The workouts are easy to follow and custom fit to the person despite their limitations. Seriously an all inclusive workout that works the entire body and delivers amazing results. And the staff is amazing! I actually look forward to working out for the first time in my life. Thanks CP Avon!!

Source: Google

★ 5

I absolutely love this place. I've done over 400 classes since it opened last May. The people are friendly and knowledgeable. I love starting my day with pilates, it leaves me feeling refreshed and ready for my day.

Source: Google

★ 5

I love Club Pilates! I am already seeing a difference in my mobility and it’s been a little more a month.

Source: Google

★ 5

I joined Club Pilates in April 2024…I’ve completed, 25 classes so far and absolutely love it! The instructors are amazing and no two classes are the same! I feel stronger and my posture is improving each day! Club Pilates has become part of my daily routine! I ❤️ C.P.

Source: Google

★ 5

Great glasses and instructors. Clean and uplifting environment

Source: Google

★ 5

I love Club Pilates! I’ve been taking classes for about 6 months and I can definitely tell a difference in my energy and health. Would absolutely recommend it, it’s the perfect amount of working out and stretching! They offer different kinds of classes for different activity levels.

Source: Google

★ 5

I absolutely love Club Pilates. I have worked muscles that I normally do not hit during weight lifting. I can really tell a difference in my body strength. It’s definitely 10/10 I recommend!

Source: Google

★ 2

To get the full benefit, you need to be able to take classes at any time of the day. Otherwise, you may end up in the same class type over and over (even if it is below your level). And, if you don't pay for the most expensive membership, you may be even more limited in what class you can attend because lower memberships are only able to book classes after the higher membership subscribers do, and classes fill up fast. Also, beware of fees! This is like your typical gym membership with cancellation fees. There has already been one membership fee increase after only one year after opening.

Source: Google

★ 5

I truly love Pilates and was happy I could find a clean and well staffed studio while visiting Indiana for the holiday months.

Source: Google

★ 5

Source: Google

★ 1

I was planning on canceling my membership in August since I was planning on moving farther away from the studio for up to 6 months & after taking with Hannah she mentioned I could have my membership “on freeze” for up to 3 months for a small fee to avoid paying a joining fee again just in case I find a house close by... Didn’t sign anything or get any other details about it.. then month 2 I decided I better cancel this membership since I still haven’t found a house close by… called the club to get my account closed.. & after a few days got in contact with Hannah & she mentioned that there’s not an option to cancel membership after having the account on “freeze” unless I pay for 1 month.. never once was told that & BEYOND frustrated and ANNOYED. Never joining Club Pilates again.

Source: Google

★ 5

It's barely been a month since I joined, but I have absolutely loved every second of it! The app is super easy to use and I can cancel (as long as it more than 24 hours before class) whenever I want and just add another class or join the waitlist which is not bad because someone always ends up canceling anyways.

Hannah has been an absolute sweet heart ❤️ always willing to help, and her smile always brightens up my day. All the instructors will modify the workouts in case you can't do the exercises, and they will correct you if you are doing them wrong. You'll definitely feel the burn!! I always feel comfortable going, and the aura is just amazing. Would def recommend it to anyone who wants to become stronger and work your body and mind. Pilates is super fun 😄 and it burns, but it burns in a good way🔥🔥

Source: Google

★ 5

Love this place! Everyone is so nice and always there to greet you and ask you how you’ve been. Lots of variety in classes, and there are more on the way! Don’t be fooled—these classes will kick your butt (in the best way possible). Based on my schedule I usually take classes with Jordan, Hannah, or Madison, and I love all 3! They are quick to offer advise and modifications to make class easier or more difficult based on your experience level. I had an issue with the app when I first joined and Hannah was super helpful and quick to resolve the problem so I didn’t miss out on getting anything scheduled. Keep up the great work ladies! Can’t wait to see how the studio keeps growing!

Source: Google

★ 1

Make sure if you join this club you do not have a job, classes are always full. They want you to rely on their waiting list.

Source: Google

★ 1

They will take your money, but not provide services. They have a lot of members and not enough classes. Classes are fully booked with an average waitlist of 4 people for at least 2-3 weeks out. For example, if you buy an 8 pack (8 classes each month), you will be lucky to get in 4 classes that month. However, they continue to add new members knowing their current members cannot get into classes they already paid for. It’s pure robbery.

If you are able to get into a class, they vary drastically by instructor. There are a few experienced instructors but the majority have no prior Pilates experience except for taking a few weeks of training.

When questioned about class availability they will tell you it will improve because they are adding instructors and classes. Just know they have been promising this since they opened and it hasn’t happened because they continue to add members. Greed and lack of customer service doesn’t make for a good business model.

Source: Google

★ 5

Loving my new journey

Source: Google

★ 5

Source: Google