★ 5

We have been extremely happy with Emler
Swim School. Two of my three kids have been involved (One has graduated out, and one still enrolled). They have made much quicker progress here as opposed to where we were taking lessons before at a YMCA. I believe it's due to the small class sizes (never more than 4 kids to one teacher) and the teaching strategies. Swimming is very personalized per child to fit their growing and changing needs each week. It is not unusual to have one kid in a class with 2 flippers, another kid in the same class with a flotation belt around their waist, and yet another child with no assistance. I also love that they focus solely on safety swimming (No fancy strokes, per se). All staff from instructors to managers are extremely personable and kind. They also are always patient when we have had a sports season change/new schedule and need to change our scheduled swim night. The facility is also always clean and well kept from the pool to changing areas to the play area for little kids. I highly recommend Emler!

Source: Google

★ 1

**PARENTS BEWARE**As a parent who has had two children go through a swim class for instructional and safety, which was the company that was prior to this one named nitro swim. This particular program with Elmer swim school does not even remotely compare to the great things that nitro swim did I would say parents beware of joining this swim School the school first of all promotes 30 minutes of swim time and you only get 25 every single class they cut it to do show offs to parents which I don’t particularly care for. I don’t think that’s something needed due to the fact that you are here to teach my child to be safe and to make sure they do not drown in the pool. They should get the complete 30 minutes time. show us only last 30 seconds and so by the time my daughter is out of the pool we still have 4 1/2 minutes left of class that she could still be learning and getting better. We have been doing this for six months now and I am not confident that my child can swim safely in a pool or anybody of water. They use way too many manipulatives in the pool to help them float and I think that is ridiculous because you wanna put children in the water and teach them how to float with their own body. That is how they’re going to know to be safe if they fall in the body of water, they will know what to do immediately they won’t have manipulatives or floaty devices or fins to help them swim. I am so disappointed in this program. It has become a waste of money I feel and I plan on canceling this membership and asking for a full refund of six months because it did not deliver what was promised. please bring back nitro swim they got directly to the point of swimming. They put children in the pool without any manipulatives and immediately showed them how to float on their back how to save their lives and how to truly swim. This class has not done so in my child is just playing at this point when I shared with a staff member which is I believe the store manager, she told me that well kids need that time to build up their confidence with parents during the show off time. I told her I know how to encourage my child. I’m sitting there watching her constantly and encouraging her as she goes and after she’s out of class, you should not remove the time that I’m paying for to do a show off. You should continue to still teach my kid so you’re only gonna get a full 25 minutes. You’re not going to get 30 minutes of class. I’m so disappointed because now Fort Wayne has no good swim instructional courses. I feel like they prolong the levels to keep charging you more and more each month they’re not taking this seriously and I have not seen one child in that pool that can swim without any floating device.

Source: Google

★ 5

We love our swim class here. We have been here for 3 months and I have seen so much improvement on my children learning how to swim and be safe around the water. We went from not getting our face wet, to loving the water.

Ms Jamie does a great job explaining how to use your arms and to flip over from front to back.

Source: Google

★ 5

This has been such a great place to learn! Our daughter has progressed so quickly, thank you to Aubree & Elizabeth!

Source: Google

★ 5

We’ve been bringing our kids to Emler Swim School for at least 3 years and continue to come back each summer to improve their skills. The instructors are great with the kids. We also held my son’s 9th birthday party there last year. Cynthia assisted with the planning while Scott, Jami, and Rylan helped with supervising on the day of. They were so attentive and made sure the kids had a great time but stayed safe!

Source: Google

★ 5

I am impressed with their school! My kids have learned so much in our short time here!

Source: Google

★ 5

We have been coming to Emler for a few years. Our boys have learned a lot and we have always felt they were safe while there. The staff is very friendly and professional. We recommend them to anyone looking to have their children learn to swim.

Source: Google

★ 5

We are very happy with emler swim and have had great instructors - we really appreciate Mrs Aubree and Mr Remington. Mr Scott is great as well!

Source: Google

★ 5

Elmer swim school is a great swimming place to go. Alyia has been doing a great job with my daughter. Her patience is amazing. I love the encouragement she gives to my kid and the other ones as well. Highly recommend.

Source: Google

★ 5

My kiddos have been taking swim lessons since they were babies. Emler helped them progress so much that our oldest has made it to an official swim team and our youngest is close behind. Jaime has been integral in this and my son will be sad once we move completely on to the next endeavor as he loves his Jaime. She truly knows how to reach the kids and takes the time to get to know the kids and the best way to teach them. Thanks for all you have done!!!

Source: Google

★ 5

My daughters are very happy with their swim lessons. Before coming to Emler, they had been in two other places and we didn’t see much progress. At Emler, they have overcome their fear and made great progress. Throughout these levels, we’ve had three wonderful teachers—Miss Jamie, Miss Lydia, and Miss Aubrey—and they have all been excellent. From the very beginning, we felt welcomed. The entire staff is very friendly and supportive, and we truly appreciate everything they do for our kids.

Source: Google

★ 5

Shiloh is an amazing teacher! Our daughter loves coming to swim lessons each week and has learned so many great skills.

Source: Google

★ 5

We have tried two different swim places in town and were not successful with our son. The class sizes were too large and everything seemed so chaotic. We started at Emler in June of this year and our 7-year is swimming like a fish and loves his time in the pool. They are use lesson time to stress safety. The instructors & managers are great! They are always encouraging when our son is struggling with something & trying to get him to do the next thing on the level. The changing area is great, with many separate rooms. There are blowdryers available & even towels if you forget yours. I highly recommend Emler Swim School.

Source: Google

★ 5

We love this place! It’s been so great for our son! He’s grown in his swimming skills and getting more used to the water. My son has struggled going under and getting his face wet and they have been able to help him slowly start to go under. He’s now swimming underwater like a little fish! Cannot recommend this place enough!

Source: Google

★ 5

The boys have enjoyed their experience so far! Thanks!

Source: Google

★ 5

We have been going to Emler for a while. Our sons teacher Emma is great with him and has given excellent feedback on each class. Hands down recommend this school for swim lessons in Fort Wayne.

Source: Google

★ 5

Started our twins in the infant classes they're now almost 5 and doing great at swimming. Definitely worth sending your kids here to learn to swim.
All the staff is great and super helpful. Lilly at the front desk was great with helping move their schedule and getting makeup classes scheduled

Source: Google

★ 5

Love Emler!! Very organized, great instructors!!

Source: Google

★ 5

We’ve had such a wonderful experience at Emler Swim! From the moment we walk in, Taylor at the front desk always greets us with such warmth and professionalism. Her customer service is top-notch, she’s friendly, patient, and always goes the extra mile to make sure everything runs smoothly for us.

And I can’t say enough about Rylyn! She has been an amazing instructor for RJ and Kelani. Her teaching style is encouraging, patient, and fun, and you can truly see how much she cares about her students’ progress. Both kids have grown so much in confidence and skill since starting with her, and they always look forward to class.

Thank you, Taylor and Rylyn, for making our experience at Emler Swim so positive! We’re grateful for everything you do.

Source: Google

★ 5

Emler Swim School has exceeded my expectations. My son attended another school and honestly, he didn't have a good experience, both with his learning progress and with the staff. We decided to come to Emler, and in less than a month, my son overcame his fear of putting his head underwater. He gained a lot of confidence. His teachers have been very patient, positive, and always encouraging. I recommend Emler 100%.

Source: Google

★ 5

My twins had their first swim lesson last week with Paxton. He was attentive and made them feel comfortable in the water.

Source: Google

★ 5

I have sent my two kids to another swim class in the past with no true success. I saw the Elmer school and wanted to try one last time. Immediately I saw results. The classes are very small so the kids get the attention needed. The instructors are knowledgeable and good at teaching the kids what is expected. I recommend them to anyone who wants their kids to learn how to swim the Correct way!

Source: Google

★ 5

We have had a great experience at Emler! Special S/O to miss Elizabeth for being so patient with our youngest. He is starting to thrive and become more confident in the water! Highly recommend Emler swim school!

Source: Google

★ 5

My daughter has been swimming at Emler swim school for 4 months now. I am so happy with her progress and how truly patient and encouraging the staff are. Ms. Taylor eases my daughters fears and helps build her confidence in the water. I would recommend Emler to anyone looking for a great swim school!

Source: Google

★ 5

We've been taking our kids here for a couple of months, and we are already highly recommending it to everyone we know! We especially love Miss Emma; she's so patient with our elementary-aged kids! Scott is always happy to answer our questions, and Grace hypes our kids up after their lessons telling them the awesome things they did that she noticed. I'm so glad we chose to bring our kids here for swim lessons!

Source: Google

★ 5

My two kids have been a part of Emler Swim School for the last 2 years and I cannot comment enough on how much I appreciate them. From not knowing how to swim at all, to being able to swim across the pool independently has given me so much relief as a parent. I'm very impressed at how much their current teachers, Jami and Elizabeth, care so much to teach my children to perform the correct actions in the pool. Each lesson they are getting stronger and smarter in the water, and that's because of the great teachers they have! I see the passion they have for the work they do. Thank you so much Emler!

Source: Google

★ 5

We love Emler and my kids have learned so much!! They look forward to swim lessons on Saturdays and the teachers are very knowledgeable and friendly!!

Source: Google

★ 5

We are so grateful for Coach Remington, Mr. Scott, and the staff at Emler Swim School! My 5-year-old twins are full of energy and can be a bit wild, but they are so patient and kind with them. They make lessons fun while still helping them learn and stay safe.

The staff is also incredible with communication to parents about schedules, billing, and the kids progress.

Source: Google

★ 5

Emler swim school has helped my little one grow from being afraid to enter the water into a little fish! Staff is not only friendly, but incredibly helpful! Thank you Emler swim school for all that you do!

Source: Google

★ 5

Our initial experience was a bit rocky with finding the right placement for our son, but we eventually found it and he has been thriving. He had never taken lessons before (second child problems😅). He looks forward to swimming lessons every week! His teacher, Rylan, is so good with the kids! The kids get a lot of one on one because the classes are limited in size. The only thing I would change is to have the classes longer in length of time(because he loves it so much!)

Source: Google

★ 5

I am so happy to have finally found Emler swim school. After two less than stellar swim lesson experiences in town, I am happy that we finally found Emler. Both my boys were very afraid to get into the water at ages 3 and 5 when we started here. They got my youngest (most afraid) in without a tear on day one. Then they wrote in his notes that getting out a toy boat was the key to getting him in the water. They know both my boys by name.

The class sizes are small and that makes me feel more comfortable with safety. They take drowning and swim safety very seriously in the pool and have the instructor with the small class and one or two lifeguard on deck actively paying attention and ready to jump in at a moments notice. I can't believe my 6 year old is swimming freestyle with the form that he is already. I am excited for him to learn all his strokes this year.

Cynthia has been so helpful getting our kids classes made up and aligned so we can take them both in at the same time. If you have trouble getting a time you want just stop in and talk to her at the front desk!

Source: Google

★ 5

Great swim school! My girls went from afraid to be splashed in the face to swimming underwater very quickly. Highly recommended!

Source: Google

★ 5

Instructors are wonderful and the staff is friendly and helpful. My kids have learned more about water safety and swimming here than any other place we have tried.

Source: Google

★ 5

All three of our kids swim at Emler and we love it. Jami is so patient with our son and Reagan is great with our daughter who loves to swim. The staff is so helpful with helping us have all three kids swim on the same day and around the same time!!

Source: Google

★ 5

My 3-year old has been struggling with anxiety about swimming underwater for well over a year. When she started the level 3 class at Emler, her attitude quickly turned around. After just one month in the class, she is holding her breath underwater for 10 seconds and coming up for air with a huge smile.

I can’t say enough positive things about her instructor, Shiloh. She is great at connecting with each of the kids and making them feel at ease.

Source: Google

★ 3

We recently moved into the area and was recommended Elmer’s Swim School. Compared to Shephard’s Swim School in Elkhart, I do not believe they are rigorous enough, however they are the best choice for the area.

Source: Google

★ 5

We couldn’t be happier with the swim instruction our children are receiving. Our three-year-old has made incredible progress in the water thanks to Jami’s patience, kindness, and nurturing approach. She creates such a positive environment, and it’s been amazing to see his confidence and skills grow each week.

Our daughter is working with Aliyah, and while their time together has been more recent, we’ve been so impressed with how she has encouraged her to step out of her comfort zone. Aliyah challenges her in just the right ways, helping her continue to grow and build on her abilities.

Both instructors have made such a meaningful impact on our kids, and we are truly grateful for their dedication and care.

Source: Google

★ 5

Jami is a phenomenal swim coach! She works with our son as if he were her own, providing patience, care, and encouragement every step of the way. She not only understands his unique needs but also gently challenges him to grow and become a stronger swimmer. We feel incredibly fortunate to have such a talented and compassionate instructor guiding him.

Thank you Jami!

Source: Google

★ 5

We couldn’t be happier with the experience my 9-year-old has had with swim instructors Scott and Jamie! Both of them are patient, encouraging, and truly know how to connect with kids. They strike that perfect balance between making lessons fun while also just enough to build confidence and real skills.

They celebrate every little victory, which keeps motivation high, and they explain techniques in ways that really click for kids.

If you’re looking for swim instructors who not only teach swimming but also build confidence and joy in the water, Scott and Jamie are absolutely amazing! Highly recommend them to any parent. 💦

Source: Google

★ 5

We loved this place as Nitro and love it as Emler too!
The staff always make sure kids are safe. They will push them to learn new things and try hard. The goal here is truly for children to know how to swim. I feel that my child has gotten the best of “ISR” with also learning how to swim, not just self rescue.
It is always so clean and organized when we come in each week and I enjoy being in the building. The atmosphere is just so calm in the waiting area.
Our instructor, Jamie, is wonderful. I couldn’t ask for anyone better to push my stubborn kiddo. She is so patient with kids who are scared or are having a rough day. I have never seen her without a smile on her face through the entire lesson. At the end of each lesson, she does such a great job of communicating what they worked on and what needs improvement. We enjoy Jamie so much and are so thankful for all she does!

Source: Google

★ 5

My son has so much more confidence in the pool after starting here! Emma is a great instructor and all the staff is extremely helpful and professional!

Source: Google

★ 5

Great place for swim lessons! I love all the staff and so do my boys! It’s something they look forward to every week.

Source: Google

★ 5

Scott and Aubree have made great progress with our son. He was initially terrified and would barely get in the water. They were patient and moved at his pace. Now he is a fish and we can't keep him out of the water!

Source: Google

★ 5

My little guy has gone from panicking with water poured over his face to holding his breath underwater for 10 seconds and LOVING the pool in just a few short months. Lydia has been incredible, helping us to understand the how and why of their structured steps, and being sure my kiddo is challenged just enough to make progress, but not too much that he gets too frustrated or scared. I am so thankful we found Emler and can't wait to see how he continues to progress.

Source: Google

★ 5

Zeah has been supported of my great nephew swimming lessons at Elmer Swim School. He has been doing well learning to swim. I would recommend highly!

Source: Google

★ 5

Scott and Cynthia have been a constant in my daughter's swim journey and have been so awesome! Every coach we've dealt with have had so much patience and been so helpful in her growth. It's been so great to watch. If your kiddo is in need of that extra tlc in the water I highly recommend this place.

Source: Google

★ 5

We have been attending Emler Swim classes for a few weeks, starting at 13-months-old. We’ve tried other swim lessons at other places but thought they were a joke. Emler not only has an amazing facility full of changing rooms, watch area, and a play area, the classes are great! They include both safety and fun and I see my baby progressing each week. Our classes have mostly been with Lydia, who is super awesome. She knows her songs, keeps good time management, knowledgeable about swim safety, and answers questions well. Love the swim equipment and love that it’s available to purchase too! Thanks Emler and Lydia!

Source: Google

★ 5

Emler swim school has been a very positive change for my 3 year old who use to hate water and bath time. Jami is her teacher and she is very patient with Skye and has been helping build her confidence and teaching her that water on her face is not a bad thing. Bath time is so much better even just after the first class! Her now goes under the water and is working on holding her breath for 10 seconds. I am so happy we took the chance and enrolled our little one. We are looking into signing up our littlest one for baby classes to get her confident and secure in the water. All the staff are kind, very patient, and passionate about what they do. Thank you Emler Swim School!

Source: Google

★ 5

We have had a great experience with Emler of Fort Wayne. Jami has been our kiddos teacher and she is very patient and kind with him as he learns. We went with 1:1 lessons to help him learn faster since he loves the water. It's been totally worth it. All of the staff have been helpful and kind. Thank you Jami and Emler Fort Wayne.

Source: Google

★ 5

Max has had a great time learning to swim — it’s a safe and fun environment. Mr. Remi, Mr. Scott, and Miss Reagan have been some of our favorite swim instructors. I would recommend this facility for anyone learning to swim.

Source: Google

★ 5

The staff here is awesome! Both of my kids have been taking swim lessons since the end of May, and they're doing great at 3 years old and feel totally at ease in the water. They've had a bunch of different instructors, and they've all been fantastic at teaching them the same stuff. One of the kids was super scared of the water and wouldn't even put his head under. But with some help from Reagan and the other kids, he got over it in just a few classes. I love that the classes are small, with only 4 kids max. And there's always someone watching from the side of the pool to make sure everyone's safe.

Source: Google

★ 5

The staff consistently demonstrates exceptional skill. Our children have benefited from the expertise of various staff members during different sessions, all of whom have excelled in fostering a positive learning environment. They effectively guide the children in understanding water safety and developing swimming proficiency. Notably, a previously water-averse three-year-old now enjoys swimming independently after only a couple months of once a week classes. I highly recommend this swim school.

Source: Google

★ 5

I have nothing but good things to say about Emler. We enrolled because we have a pool at home and we wanted our daughter to know how to swim on her own in case of an emergency. Her instructor Taylor was amazing. She was patient and knew how to make her feel motivated and confident enough to get out of her comfort zone and push herself. She was swimming on her own in just a couple months! Couldn’t recommend them enough.

Source: Google

★ 5

We love her teacher ms Jamie!

Source: Google

★ 5

The teacher of our parent/child class for toddlers is exceptional! Lydia takes time with each kid during every session.

Source: Google

★ 5

This school is AMAZING! The instructors actually show they care about the kids and their success. My grandson started a year ago and the progress has been unbelievable. He went from terrified of water to not wanting to get out of the water. He has learned so much in just a year that it completely blows my mind.
The facility is always clean and welcoming. The staff always makes the time to talk to you if you ever have questions. They also know their students by name, which to me is amazing considering how many students are there. Anytime we have had to miss a class they have gone above and beyond to help us make it up. I would recommend anyone looking at swim classes to look here first!

Source: Google

★ 3

Let me start by saying that I really like the instructors and the facility in general. The pool is clean and warm and the instructors are very attentive.
My problem is with the Emler swim school policies. I signed up for a July program only to find out that they charge month to month and will charge you mid month for the next month. I looked up the policy on their website which states you have to submit a withdraw request which goes into effect 30 days from the request. That would put me at an additional two weeks into August which I was fine with. However, when I called to cancel they stated they could not refund any of the payment, even though it went through 45 days. They said the best they could offer was a credit to my account.
I don’t like the shady business practices and I just recommend everyone reading the fine print before signing up.

Source: Google

★ 5

The littles class is so fun for babies and toddlers. My son loves water because of this place.

Source: Google

★ 5

We’ve been going to Elmer on and off for about two years & I can say it’s been amazing watching the growth in swimming. My oldest works primarily with Rylan and she has taught him so much. He can now swim the length of the pool on his back front in just 4 months. The staff are all very kind and responsive along with educated on water safety. I’d recommend to anyone in the Fort Wayne area.

Source: Google

★ 5

Our two kids have been enrolled for several months and they've made so much progress! All of the teachers are fantastic. We love that Emler has specific benchmarks and goals for our kids to learn not only for skill, but most importantly, safety.

Jasmin has been wonderful with our 7 year old in patiently demonstrating and teaching her the skills necessary to advance!

Lily is fantastic with our toddler and her enthusiasm makes him so excited to swim! He has gone from not loving the water to fearlessly jumping in.

Highly recommend Emler and their amazing staff!

Source: Google

★ 5

Mr Scott, went above and beyond for our son when we first started. He was scared to be in the water without us and Scott worked with him to help alleviate those fears.

Source: Google

★ 5

Jasmine is a great instructor!

Source: Google

★ 5

We’ve tried multiple swim schools, and Emler blows them all out of the water.

Our kids have all learned how to swim here. Emler has a methodical process, and a checklist of things for your kids to accomplish. They keep parents informed and provide actual feedback when you ask questions. They have had a few staffing issues while we’ve been with them, but they continue to support us. Can’t fault their effort in any way.

Picture #1 is Jasmin working with our 5 year old. Jasmin is pretty new to our time and day, but my 5 YO loves working with Jasmin so much that she struggles to work with any one else 😅This has been a consistent issue for all our kids as they move up to new levels. They like their teachers so much it takes a week or two to adapt.

Picture #2 is Scott, who is effectively the head guy in the pool area. Scott does great with the kids and he’s a natural teacher. I’ve seen him work with all age levels, and he excels with them all.

Picture #3 is Jamie. I think all of our kids have worked with her at some point, and they all loved her. She’s patient and insightful. She also says hi to all my kids each day, even if they’re not in her class anymore. We all appreciate it.

Source: Google

★ 5

We have been with Emler since they took over from the previous swim school, Nitro. Initially, there were many changes, both in the pool and with the staff. However, it’s clear now that they run a well-oiled machine. Our daughter has grown so much, especially in terms of her confidence in the water.

As long-time swimmers, we’ve had the pleasure of working with several great instructors. But there’s something special about Jamie. Our daughter always lights up when she sees her. Jamie takes the time to wave, smile, or say hi — small gestures that mean the world to a 5-year-old. We truly appreciate the kindness Jamie brings to each lesson. It’s obvious she loves her job and the kids she works with, and that makes a big difference to us.

Source: Google

★ 5

Rylyn has been awesome with both of our boys! Very patient and we have seen a lot of progress in just a short amount of time.

Source: Google

★ 5

We've had a great experience at Emler Fort Wayne. My daughter started when she was 2 yrs old and is now almost 5yrs old. And my 6 month will be starting soon with their infant class. I love that they go to the pace of the child and focus on building safety skills and building confidence. We especially have loved her teacher miss Lilly

Source: Google

★ 5

We have hit the jackpot with Emler Swim! Every instructor our boy has had he/we loved. You can tell the instructors have had intensive training. They are SO personal, well organized, and great with kids. My husband and I have been so impressed with our child's growth. Our son has especially loved instructors Remi and Rylan. They make each lesson so much fun.

Source: Google

★ 5

We love Emler! Our son has learned so much, and we’re amazed at how quickly he’s progressed. Rylan is an incredible teacher—she makes learning fun while ensuring the kids build strong swimming skills. We couldn’t be happier with our experience! Thank you!

Source: Google

★ 5

This has well served my purpose for bringing my baby here which was to keep him used to the water so yay. Um the only thing I'd have to complain about is the overturn in swim instructors the first 6 weeks we had 4 different instructors but Raelyn has been wonderful and we hope she doesn't quit, she's so energetic and fun with the Littles.she probably sees lots of different kiddos but still remembers their names from week to week .we love her.

Source: Google

★ 5

We’ve been taking our two kids to Emler for over two years. We’ve had a couple stand out teachers who our kids have thrived with. A good teacher can make all the difference in how quickly a student gets comfortable in the water and develops water skills. A huge thank you to Grace in particular, who both of our kids have had, one as a baby and the other as a 4 year old. She excels with students of all ages, thoughtfully teaching skills and helping students advance.

Source: Google

★ 5

Rylyn is THE best. She does such a great job with our boys. Thank you, Rylynn!!

Source: Google

★ 5

Our kids started swimming lessons at Emler a little over 6 months ago. It is a little more than I would have expected to pay for lessons, but the results are worth it. They have made tremendous progress and went from not wanting to put their face in the water to now being able to swim without any floatation. They also have developed a love for swimming. The teachers are kind, patient, and are attentive to each swimmer’s needs. We especially like Jami, Lily and Scott.

Source: Google

★ 5

Our son and daughter love working with Rylyn at Elmer! She's a great instructor who encourages and praises the students throughout the class. In just a few short weeks, they are thriving!

Source: Google

★ 5

Mr, Scott best one ever, very patient with kids and parents and he will explain how your kids doing what to expect, my kids love him and they says Mr Scott loves us mommy.

Source: Google

★ 5

Our daughter loves having swim lessons every week. And even better we feel safe sending her there for all the skills she is learning! Special shout out to Ms Shae who our daughter talks about all week long!

Source: Google

★ 5

We love Emler Swim School! Every instructor we’ve had has been excellent. Special shout out to Mr. Scott. He’s patient and encouraging. The facility is clean and safe. We recommend this to anyone looking to enroll their little ones in swim classes.

Source: Google

★ 5

We love Emler!

Miss Raegan has our anxious 6 yr old now asking if he can keep coming even after learning to swim!

And Mr. Scott took our water hating almost 4 yr old from crying the whole class to asking when she gets to swim with Mr. Scott in less than a month.

We have tried several programs and swim places and this one is the only one our kids ask to return to!

Source: Google

★ 5

Scott, Shay, and well, all teachers are great. Very patient and supportive of our 4 and 6 year old kids. Our kids love coming and we see weekly swimming progress, making us much more comfortable with having them around water (the clothes-on exercise is very helpful).

Source: Google

★ 5

My child loves Emler Swim School. They are always sure to practice safety in the water during classes and all of the swim instructors we have had have been incredible. Friendly staff. Clean pool and facilities.

Source: Google

★ 5

Source: Google

★ 2

Edit: The original 5-star review in the paragraph at the bottom was for Nitro Swimming School, the previous operator. Our short time with the new operator, Emler, was 2 star at best. Poor communication, poor professionalism, shady business practices, horrendous treatment of employees, lack of transparency, and perhaps the worst, they just tell you what you want to hear about your child’s progression in the pool, with little to no regard for teaching skills or safety.

Original Post - Review of Nitro Swim School
An amazing place for all ages of kids. This is not your typical “swim lessons”. Kids progress at their own pace after they have mastered certain skills. No mass instruction, very personalized. Highly recommend!

Source: Google

★ 2

Went to a private party and while most of the kids were absolutely ecstatic, we had a special needs 10 year old left behind and that completely turned me off to ever coming back. Because my kiddo couldn't pass the swim test, they had to wear a life vest to play in the pool. While upset and unhappy about the rules, we did convince them to follow them and put a vest on. However, they are the size of a 14 year old, and they did not have a life vest to accommodate them. After trying on 2 different vests (one they had to dig in a closet for) my kid ran out sobbing and embarassed. There was no follow up, no asking if they were okay, and no support whatsoever. I walked in excited, looking up swim classes for both of my kids. Now I'm never planning on stepping foot in here again.

Source: Google

★ 1

It has been completely different since Emler took over. Raised rates, no more refunds for when THEY cancel the lessons for holidays or weather, staff changes, lesson structure confusion and constant change. I really miss the old ownership with Nitro.

Source: Google

★ 4

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★ 5

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★ 5

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★ 5

Source: Google

★ 5

Source: Google

★ 2

For the cost, and short lessons, I felt that sitting on the side waiting for a turn for sometimes 5 minutes at a time was such a waste of money. The coaches only acted like they cared when the management or owner was there, which was like never. It was an entirely different place when he came. Its like a 25 min class for $25-30 each time, something like that. Try to request a day off and be faced with policies slapped in your face, and along the same lines with unenrolling, all while being redirected to their less than intuitive website. Then, try taking your child somewhere else and are just confused because they teach a very different technique. What a mess. Its not a choice I would make again.

Update: I had forgotten about the silly attendance police someone else mentioned. Take from it what you want: They require a 24hour notice for an absence but you can only call between 10-1 on the day of that you want to do the make up to see if they can fit you in. And if you miss the THREE HOUR window to call them they won’t let you book.

Source: Google

★ 5

My daughters have been swimming for our neighborhood's summer swim program for several years. During winter months, I try to put them in a conditioning class to keep their skills up. We had gone to the Y in previous years, but after a poor experience, we were ready for something new. Thankfully we tried Nitro Swim's Technique and Fitness class. I noticed a difference in the first month! Things that I as a former swimmer had been trying to get them to fix for years are finally happening. The small class sizes give them so much more direction than our summer swim coaches are able to give. The coaches have all been super personable and extremely encouraging to the swimmers. At times they let parents know during class about accomplishments the swimmers have made and how good they're doing. Staff have always been very helpful when I've had questions. I see a long future for my family at Nitro!

Source: Google

★ 5

I cannot recommend Nitro enough. My kids have attended the toddler/parent classes, Nitro 1, Nitro 2, and most recently the technique and fitness class. The coaches really take the time to make sure the kids are comfortable with what they are learning and have so much patience! My kids strength and love for swimming has grown exponentially! The technique and fitness class has prepared my little swimmer for the expectations of swim team and has greatly improved her form!

Source: Google

★ 5

Nitro has an amazing technique and fitness class. They really focus on each stroke and provide meaningful feedback on how to master it. The teachers are engaged and it’s a small community feel. The kids love coming to swim each week!

Source: Google

★ 5

Source: Google

★ 5

We have loved bring our children here for lessons. The staff here are always polite, encouraging, and patient with the swimmers. We have seen our kids grow in their abilities. So excited to continue!

We have tried other places, but love the facilities. The pool is warm. There are private dressing rooms. It's clean!

Source: Google

★ 3

So much great!!! And a lot of awful. The swim coaches are really encouraging and friendly with parents and kids, while still maintaining a focus on the skills to be learned. I was worried initially about the coaches always rotating, but it was fine! They were all punctual, patient, and attentive. Big shout out to Bryant, Isaac, Lelah, and Eliza!
After researching options for children’s swim classes in FW, Nitro seemed like the right choice in all regards. There are several classes offered – child, adult, or family, then competitive or educational, then private or group, and within each there are 10 levels of proficiency. The class is 30 min, and the kids are set up early full 30 minutes is used for instruction. And there is always an extra coach on deck in case of an emergency. But there are two things that really set Nitro apart: The first is the teaching format - students progress through the 10 levels at their own pace, which I loved! At each class, if you are able to attain the skill you've been taught, then you advance to the next level. The second thing is the student to coach ratio of 1:3. There were even days when the ratio was 1:1 if other kids had to cancel that day!
There's plenty of parking. The facility is clean and tidy. When you enter, there is a Kiosk, then just beyond are rows of seating for parents facing a glass wall which shared with the pool room. Just off that is a locker room. There are several bathrooms, private changing rooms, cubbies, and blow dryers for your hair in winter.
Now for the awful - the business side of Nitro is a mess. All the information I listed above I pieced together on my own. Do not expect an employee to review policies, billing, teaching format, or protocol with you. If you want to sign up for classes, you can call, but you will be directed to the website. Which is not at all intuitive or user friendly. On your first day, you are not given a tour, you aren’t given a packet with information or paperwork, you don’t “check-in”. You just figure out that a coach will eventually come and call your class time, and your child should line up. After a few classes, you may want to chat with a coach to review your child’s progress; this is not offered. If the child completes a level, no one will tell you after class, you will learn by an email. Perhaps you could just watch really closely, but only if you know the curriculum ... Which you can figure out if you ask or happen to stumble upon the 8.5x11 piece of paper taped to a wall. If you want to make a payment or report an absence, you can’t talk to the front desk or call, you’ll be directed to the darn website again. If you want to schedule a make-up class, you CAN call, but during a specific three hour window on the exact day that you would like to come in -_- In regards to billing, credit cards are auto-run every month, but there is no option to cancel. You must call before the 15th of the month or you are charged for the next entire month. I called two days late unaware of the policy, and was told that the billing had already begun, and I would have to call back at the start of the next month if I wanted to cancel for two months from now. I was peeved, so I checked my statements; no payment was pending or completed. I called back and asked to speak to a manager. It was the manager. I asked to speak to the owner. They refused without apology or courtesy.
I was forcibly withdrawn from the school (which I guess is what I ultimately wanted) but not the unreasonable confrontation. I left the school feeling disrespected and frustrated. I'll admit I lost my temper with the manager. She doesn’t decide how the business is run, she is doing her job. But I also felt talked down to, with robotic half answers to my questions, and constantly having to figure things out for myself. We also realized, after studying the curriculum, that students don’t learn to not-drown until Level 4. I was very surprised that pool safety wasn’t taught right away. Overall, we'll miss it, but they need to drastically improve admin and customer service.

Source: Google

★ 4

Source: Google

★ 5

Great place for your little one to learn to swim and learn to be comfortable with being in the water!

Source: Google

★ 5

Thanks for all the help learning Free Style swimming. I feel I can swim for a longer distance now.

Source: Google

★ 4

The only complaint I have is the attendance policy. They require a 24hour notice for an absence but you can only call between 10-1 on the day OF that you want to do the make up. Isn’t more notice better than the day of? And if you miss the THREE HOUR window to call them they won’t let you book. If I know a week in advance that I’m going to miss a class but I can make another class I have to wait until THAT DAY to call. I should be able to cancel the same day then.

Source: Google

★ 5

Source: Google

★ 5

My 2 year old has so much fun. Most, not all, but most instructors do a wonderful job and keep an ok pace. We've only had one instructor that kept a fantastic pace so that the kids could actually enjoy the activity. We had one pair who didn't even let every kid go down the slide and were honestly terrible, but we only had them once. The other half dozen times it was great. The pool is usually warmed too.

Source: Google

★ 5

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★ 4

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★ 5

If your looking for a great place that teaches swimming you found the right place! My kiddo loves it there. Staff is very nice!!

Source: Google

★ 4

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★ 5

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★ 5

We have an amazing experience there at Nitro! Samantha, at the front desk is always polite, happy and helpful! She always puts a smile on my face. Great pricing and very personable staff!

Source: Google

★ 5

AMAZING staff, and VERY good at what they do!! My daughter has been other places, and never seemed to catch on to swimming. Within the first month at Nitro she was swimming on her own! Thank you Nitro!! You guys are the Best!

Source: Google

★ 5

Source: Google

★ 1

Edited- after two weeks of communication and a third week where we had given up, Nitro finally decided to refund our money. Thank you for correcting your mistake; however, it shouldn't take a negative review to do the right thing by your customers.

My daughter attended Shephard's Swim School last summer. We loved it so much that we decided to give the new owners, Nitro, a chance. While we didn't have any issues with the manager or teachers at our location, the owners have some seriously flawed policies. If you read reviews from their other locations (i.e. Cedar Park where they're based out of in Texas), you will see that I am not the only one who has had issues.

Due to a glitch from when I submitted my online withdrawal form (almost 3 weeks ahead of the deadline), I was still charged the $97 for the next month. I didn't know it failed to go through until my account was charged, and then I immediately called Nitro to get it figured out. The local manager tried extremely hard to straighten everything out; however, the owner refuses to budge and is basically stealing money from us. It is the most ridiculous thing I have ever had to deal with. I called to speak with the owner myself, and was told that I would receive a call back by the end of the day. That never happened. This is the absolute worst customer experience I have ever had to deal with. Now instead of just refunding our money, they are losing a customer for next summer. I had planned on enrolling my daughter again along with what will be her baby brother (due in November).

The only issue I had with the "lessons" themselves was that there was no consistent scheduling. It would be much more effective for a child to have the same instructor week after week. After reading the reviews from the other locations, I can see that this is something the swim school does in general and is not necessarily this location's fault.

The last thing I want to point out is that any reviews on here from a year ago or longer are referring to the previous swim school- Shephard's. It is very misleading for those great reviews to be representing a company that was not in the area at that time. They should be removed.

Source: Google

★ 1

Before I begin telling you my story of how Nitro Swim School stole $100 from my family, I implore you to read other reviews of Nitro locations across the US as the situation I am stating here is not an isolated incident. It has happened repeatedly without any change in the company’s policy. Now my story:

My daughter swam at this location during the Summer of 2018 without problems. As other have stated reviewing other Nitro locations, they have a policy where if you do not withdraw by the 15th of the month prior to when you plan on leaving/discontinuing lessons you will be charged for the next month. Besides the fact that this seems (to quote another unhappy customer at their home location in Texas) "draconian" on their part, my wife and I understood this. Because my wife is a teacher and cannot keep bringing my daughter to swim lesson during the school year, she submitted a withdrawal form on the 27th of June while inquiring about the process to the staff on hand at the time. After my wife submitted the withdrawal form online, we went about our lives. Fast forward to July 20th, when a nearly $100 charge comes out of our account from Nitro. We immediately called the location to find out what happened. They claim that no submission was made for my family to withdraw for August.

We politely request that they check whatever system logs those requests and contact us again. After several back and forth communications, we discover that we should have received an email that stated the submission was complete following a confirmation page after the initial submission. However, nowhere on the withdrawal form page does it state this information (at least at the time of this writing 7/25/18). Along with this information, Nitro has notes on their system regarding my wife’s inquiries about withdrawing my daughter from class and we provided them a history of my wife’s phone showing she accessed the withdrawal form on the date in question. No movement on their end; to quote a communication with them, “You say “It’s the principle of the thing” which I totally understand. However, please know that it is equally the principle of the thing for Nitro, as well. Nitro is a successful and growing company because of the way it has been handled thus far.”

This leads me to several conclusions about their 15th of the month policy when money is drawn out against the customer’s wishes: First, they make an additional amount of money on customers who become disgruntled with this policy (much like we have) and do not attend the extra month, in effect giving Nitro a “donation” of whatever money was withdrawn. Second, customers extend their lessons with Nitro for an extra month because they already have their money and refuse to give it back. Either way, Nitro makes more money. If retaining customers was in a fact the goal, a partial refund option should be on the table (which I attempted to explore with management but to no avail), because you cannot tell me with a straight face that my whole payment goes toward business expenses. At least a portion of it must be pure profit for them to be a “successful” business. There would be a transaction cost component (pulling the money out of a customer’s account), a scheduling component (understanding how many students they will have), then a profit component. By refusing to refund any of our money, Nitro is effectively telling me, “We care more about this extra $100 going into our account than retaining you as a customer for the future.” This has been one of the most horrible customer service experiences I have had in my life and we will not be continuing our relationship with Nitro past this year.

Also, similar to the other Google Reviewer, I should point out that all reviews before Anna Hockman’s below are for Shephard’s Swim School who previously owned this location NOT for Nitro. The actual “5-Star Review” of Nitro would be 2.5 stars taking the erroneously attributed reviews out of the equation.

Source: Google

★ 1

No personal connection. Unfriendly policy & staff. Difficult registration. Kids shoved through checkbox curriculum so it seems they learn when they can’t really swim. Go to someone who cares about your family.

Source: Google

★ 5

Great teachers at Nitro. Granddaughter has learned so much in a short time. Facility is clean and well kept.

Source: Google

★ 5

I'm impressed how much my granddaughter has learned in the short time she's been training at Nitro. Nitro has great teachers and their results with the students are quickly visible. Keep up the good work.

Source: Google

★ 5

Love it!

Source: Google

★ 5

Whole family loves this place. Kids are learning to swim correctly in all strokes and having fun doing it. Comfortable area for parents to watch.

Source: Google

★ 5

The difference is the teaching was effective. My kids went to another place in Fort Wayne for over a year and learned only to enjoy being in the water. When they went to Shepard's they actually learned to swim and quickly. The price difference was significant but the difference between the 2 was more significant. My daughter in 8 weeks was proficient in all strokes and was able to swim independently. I felt safe if she would fall in the water etc. Can't say enough good stuff about Shepard's.

Source: Google

★ 5

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★ 4

Awesome staff and teachers. Mishayla you rock! My kids loved their swim class, and they learned a lot. Would definitely recommend.

Source: Google

★ 5

This is a great place, three of my nieces attend the school and they all enjoy it.

Source: Google