★ 5

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★ 5

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★ 5

A great amount of classes focusing on all age groups.
Staff are all super helpful and cheerful!

Could use some more trainors. I haven't been able to get one for at least a month.

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★ 5

If you're like me you haven't worked out for a long time, it's a good place to go you go as long as you want just do it slow maybe do three times a week I'm thinking it's a good thing for me I'm 67 and I need to get into decent shape just to be able to keep my balance and to have strength to be able to stay on my feet and and make my life a little more better LOL

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★ 4

Great time. Went swimming in pool. Nice good size pool. Whirlpool good size bùt didnt work good after 15 minutes stopped working. Disapointed.

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★ 5

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★ 4

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★ 5

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★ 3

Member for several years, unfortunately I found that the shortened hours do not work well with my schedule; especially on the weekends when I need to work out the most. Had to move to a more accommodating schedule (especially sundays, 9am-4pm is definitely not adequate).

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★ 5

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★ 5

Its fun for kids and very clean. Cheap as well.

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★ 2

Really tired of this gym disappointing in services and being lazy in supporting their patrons. All the TV's in the exercise bike/treadmill room are currently blank and don't display anything except a blank screen, and has been like this for several days. This is unacceptable, as this is one of the main reasons I joined this gym. I could have gone to others if I didn't want something to view while running for long periods of time, but to have this gym not consider the impact this has on their patrons is unacceptable. I've been told by staff that this is due to a conflict the gym is having with mediacom... so what?!? It's not like your gym doesn't already make enough money to afford this, but even if you didn't want to pay mediacom, then go with a different provider or steam directly to the TV's with a different platform such as youtube, or just put on the TV what's broadcast on antenna. It doesn't take a genius to figure this stuff out so you don't negatively impact your patrons. There are several options you should be doing right now to address this, which are not just having a blank screen on the TV'S in the gym where I know I personally pay your gym enough in one year to afford a TV subscription for the whole facility.

In addition to this, in the past when the TV's have been working, the woman at the front desk in glasses with short hair (who is very rude and not nice) has stated that the gym doesn't ever change the channels on the TV's and only sets them at 4 channels. This is ridiculous! There is absolutely no reason you're not turning the channel on one TV to tune in for Iowa or Iowa State games, NFL games, etc. where the patrons of your gym want to view these events without being hassled by the gym staff that are either too lazy to bother or just have schadenfreude and just revel in holding power over others and making their life miserable. All viewer ratings show that sports events for the last 100 years have been the most watched programming on television, so why the heck would you not just try and make the majority of your patrons happy?!? There is absolutely no accountability for this gym and NO ONE at this gym cares about the patrons that attend. This is even more evident by their lack to even clear off sidewalks that are covered by snow and ice, but rather do a lackadaisical job and only clear half of a sidewalk. They don't clean the machines, there's mud on elliptical machines for days on end. This facility is just really poorly run and I can't abide this any longer, I pay too much money for this. You need to address these items asap or I am going forward and filing further complaints, including government agencies, both municipal and state level, as well as business level. I do want to give credit where it's deserving, and the staff, other than the short haired woman with glasses, are quite friendly. There's usually towels available for cleaning and such, and overall it's pretty good in that aspect. I just don't like that you make your patrons suffer in the other ways previously mentioned.

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★ 5

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★ 5

Perfect place to workout at. Great staff always willing to help answer questions. Nice and clean with plenty of up to date equipment.

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★ 3

Facilty is good for a family rec center. Weight room is dated with some machines needing replaced/repaired but large enough to allow a decent flow. Pool doesn't have a vacuum so there is tons of grit and dirt at the bottom. Gyms are good. Youth sports programs are poorly run which is why so many other leagues are popping up.

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★ 1

Absolutely worst customer service I’ve had at a gym. I recently visited this gym to proctor my daughter’s Air Force ROTC pt test. I am not a member and was told everyone that enters the facility has to pay even if they aren’t using the facility. I explained to two different employees what I was there for. I was told that this is facility is a business as the employee was snarkily smiling like I didn’t know that. I understand why why this business struggles and I see a lot of former members at other gyms in NE Polk County. Save your money and go elsewhere that supports their communities. The employee then tried to tell me the family members that attend to watch their kids play in leagues on the weekend don’t have to pay because it’s included in their registration.

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★ 5

Amazing campus so clean everyone is super nice 😊 all around a great place for you and the family

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★ 3

Altoona Campus is a decent facility. Its pool is nice and divided up for folks who would like to swim laps or just wait in the pool. A con is that it is hot, humid, and stuffy in the pool area. Also, you can see rust on the ceiling rafters; not a good thing. The pool staff is nice but half the time they are sitting or standing together, and are staring at their phones. This needs to be addressed because in an emergency seconds are precious. The hot tub looks outdated but does a great job!

The basketball courts (2 separate spaces) are very nice but messy because a lot of the kids leave the basketballs on the floor and do not put them back in the basketball bin. It would be nice if there were some racks on the sides of the courts to not have all these basketballs on the floor. Also, the basketballs Altoona Campus provides are a mix of basketballs which are in bad shape to in ok shape. They should be replaced with more durable and reliable basketballs.

The track is a nice size but kids of certain ages are not allowed even if accompanied by an adult. This policy needs to be changed. Same goes for the hot tub age policy.

The weight room and exercise room are a nice size with plenty of space. The racquetball courts need to go though as I have never seen anyone use them or play in there. Maybe if they convert them to pickleball courts more folks would use the space. If the racquetball courts weren't there, they could expand the weight room or put more exercise equipment in there.

Lastly, the family locker rooms are great but always full. These need to be expanded as more families need these locker room spaces.

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★ 5

I love this place. Its a favorite thing for the family to do. The child care center is kind to my son and he loves going, everyone loves the pool, and they have a good deal of equipment.

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★ 4

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★ 2

Needs to get cleaned and update machines

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★ 5

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★ 2

Communication is very poor, both pool and hot tub are dirty and over chlorinated. Membership was changed without authorization.

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★ 5

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★ 5

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★ 5

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★ 4

Great place and have everything you need. Wish they stayed open longer though.

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★ 4

A great fitness facility for the price in Altoona. While the facility is older, the machines are outdated, rusted, and some do not work as well as they should. Definitely worth the price!

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★ 5

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★ 4

Can get extremely crowded in the weight room but overall is a nice facility

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★ 1

Wish I could give a negative star! I canceled my membership months ago. They continued to bill my account! Verbally called to cancel 3x. They never said I needed a signature until YESTERDAY! My bill is over $300.00 spoke with Paul he said no all my employees know the protocol didn't help at all! Customer service unprofessional. We will never be back!

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★ 4

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★ 5

Great place: use the pool and hot tub is great!

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★ 5

The staff is so nice and willing to help!!

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★ 5

I was only there to watch a youth basketball game. Yet, the staff was friendly and directed me to the court. And it appears to be a nice facility.

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★ 5

Good place to go work out. Decently priced and has childcare available.

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★ 5

Very nice, well run fitness facility. Has alot of SEP students on phones while "using" machines so workout doesn't flow well. Love all the classes so far. Pool classes have variety and represent several types of workouts. Great place to workout

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★ 5

Great gym. I do wish they’d get a standard leg press machine. But otherwise wonderful gym with great employees. The membership is well worth it!

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★ 4

Nice place for every age group.

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★ 5

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★ 5

Clean friendly staff.great equipment

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★ 5

Very nice and very clean, all the time!!

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★ 5

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★ 5

Very nice.

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★ 5

I love this gym, but...
Nothing's perfect but i love the gym

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★ 1

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★ 4

It's a gym...

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★ 4

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★ 1

Got charged 10 dollars for a day pass then on top of that 15 dollars for being a month too young for the weight room (15 years) so I ended up spending about 2/3 of what a membership cost to just get in the weight room to work out. I recommend the YMCA over this place any day!

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★ 5

I enjoy the pool. Exercise classes are available and music helps motivate your desire to move giving oneself a happy day.

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★ 5

I look forward to going back every time.

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★ 5

clean facilities and a great community.

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★ 5

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★ 3

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★ 4

A great gym, great amenities for the price.

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★ 5

Great facility for working out, playing basketball, swimming, etc. The weight lifting section felt a little small, but I think it was just spread out.

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★ 4

Nice environment inside. The employees are knowledgeable and polite. It would be nice if there were safety cameras located outside of the building to ensure saftey of patrons and staff.

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★ 4

Good place to work out

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★ 5

Staff is always polite, facility is clean. Lifeguards are great with kids

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★ 5

Very friendly and clean. We used the pool.

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★ 5

Clean facility, staff is very friendly!

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★ 5

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★ 5

Very good

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★ 5

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★ 5

I have only been a member for a short time. I'm no stranger to a gym, Altoona Campus gets an A+ from me!

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★ 5

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★ 4

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★ 5

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★ 3

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★ 4

Needs more programs in the summer for the kids

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

We have only gone once on a tryout period. The people were super friendly. We went to a yoga class the day we visited. The entire class was welcoming and very helpful. Our instructor, Savanah, was very good to work with. We will be back.

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★ 5

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★ 1

Price for drop in guests was reasonable. Staff was friendly. Pool was so dirty and over chlorinated. We swam and found so much hair it would stick to us. Clumps of sand at the bottom. Random stuff just floating in the water… We swim regularly in pools and haven’t been in this gross of a pool. An hour after our swim we noticed almost everyone who swam had major skin irritation/redness from the pool. Yuck!

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★ 5

Loved it

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★ 5

Fun place to go workout

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★ 1

The hours are just unacceptable. IT"S A GYM.....people have varying schedules. Closing at 8pm is brutal. Also, if you opened at 0400, they will COME.

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★ 4

It’s a great place with many different programs/classes. It also has a large weight room, lots of exercise equipment, two racquetball courts and an indoor pool. The only reason I didn’t give it a 5 star rating is since the pandemic, closing hours have been shortened a little.

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★ 5

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★ 5

Really good value for money.

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★ 2

For several weeks now there have been no lifeguards. I am 65 and can't swim. My husband and I pay over $700 per year for our membership. I want a reduced fee now!

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★ 5

Great!

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★ 4

Wonderful places

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★ 4

I just got my membership back staff is still fabulous.

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★ 1

Facility is old and in a bad shape. It feels dirty, old, musty and smelly inside. Restrooms were not cared for and smells horrible especially in family restroom.

Employees walking around but none are cleaning the equipment. There were employees in the booth by the weigh room and the booth by the treadmills. Had their faces buried in their phone for at least 30 mins. They need to spend money on routine maintenance and upkeeps instead of paying their 90 yr old director $100k a year to walk around sipping coffee from his mug. Some of the staff are friendly, majority are arrogant and snobby. The membership director (Paul) was friendly and courteous. He treated customers with courtesy and respect.

Overall, for a premium price for family membership ($980/yr) and the facility does not meet the standards and expectations.I do not recommend this facility. The office by the weigh room displayed a desicrated American flag. So disrespectful to the active duty troops, veterans, and the country.

Just returned to this facility after a lengthy hiatus. I am disappointed they are still proudly displaying a desicrated American flag in the office by with weight room. The weigh room still dirty and unkept. Just noticed, they finally changed the carpet in the racquet ball area.

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★ 5

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★ 5

Clean lots of equipment

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★ 5

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★ 5

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★ 1

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★ 5

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★ 1

No one knows what customer service is. Paul guys needs to be educated again on how to
Speak to people and the facility really dirty pricing is super high. Rude employees in general. Very bad experience when I drive all the way from Des Moines

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★ 1

High price for substandard and old facility. Employees and staff were rude and disrespectful. They gossiped about other customers and have no regard for privacy. Restrooms and pool area are nasty. They washed the floor surrounding the pool area into the pool...that's gross. Debris in the weigh room and the kids workout area. The TV and games do not work. Workout equipment are dirty. I'm surprised there are not more bad reviews.

4/18/2022
Just witnessed one of the female trainer screaming out loud "BOYS!!" at a group of young men in the weigh room. So loud the entire weigh room went silent. These are young men..not boys. That was uncalled for, very disturbing , and disrespectful. Treat them with respect and courtesy ..these are young men working out..not little boys. As a representative of the facility and trainer, she hould have walked over and quietly speak to those young men.

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★ 4

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★ 5

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★ 5

We enjoyed our visit..clean calm and friendly environment.. definitely affordable for a family funday

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★ 5

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★ 4

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★ 5

Always clean nice and a great place to work out

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★ 5

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★ 5

Friendly staff

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★ 4

We enjoyed the campus and all its amenities but icwish they didn't charge for infants or at least didn't charge full price.

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★ 5

Great kid's programs.

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★ 5

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★ 5

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★ 5

Great workout facility, staff is very friendly.

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★ 4

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★ 5

Great gym! So many options!

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★ 5

Great gym, lots of options for work out styles and the indoor track is a plus!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Love the pool and the classes

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★ 4

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★ 5

Love the campus!!

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★ 5

Very clean. Less crowded at 1:00.

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★ 5

I great place to work and workout. clean and efficient.

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★ 4

Not been there yet, been looking at them through the website, and I am eager to go check it out when up there next time.

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★ 5

Nice facility and amenities, hours are hit or miss with Covid. Overall worth the money!

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★ 5

The Altoona Campus offers many workout classes and opportunities for individuals and families. Our kids love being able to swim in the indoor pool year-round, and our entire family enjoys being able to use the basketball courts and track. We are so happy to have this affordable option in Altoona!

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★ 5

Great equipment and environment!!

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★ 5

I really love using the walking track and some of the cardio machines. It has help me on my weight maintenance journey. The trainers are very helpful in answering my questions.

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★ 5

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★ 5

Our family is new to sign up this winter and we love it. Have yet to use the pool though. The staff and equipment are great!

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★ 5

The Altoona Campus has a great group of trainers that push you to the next level and assist in achieving your goals!!

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★ 5

The staff is always so friendly and the gym is clean. I love the variety of classes available. There’s something for everyone.

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★ 5

LOVE LOVE LOVE working out at The Campus! Have been coming for 5 years and working with the personal trainers for all 5 of those years!!

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★ 5

I recently joined the Campus and so far I love it! I’m always nervous going into new fitness classes or different areas of the gym, but there’s always someone who helps me figure things out and makes me feel welcome. Love the pool and hot tub!

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★ 5

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★ 4

Nice recreationally facility, has that Y feel to it. Staff does a great job keeping it clean. My biggest complaint would be their water. It has an odd taste to it; like rusty pipes or stagnate; and I refuse to drink it. With Covid-19 they've been great about all their procedures. Hours on the weekend could be better.

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★ 2

Very few people wear a mask even though the Campus highly recommend on their web site and posted signs say mask required. No staff member will say anything to anybody. Disinfecting by members is a joke. bring your own wipes.

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★ 4

It really sucks that you guys close so early on Fridays. That’s my only complaint.

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★ 4

This is a good gym with a decent staff. Everyone is really nice. I use to have a membership but they changed their hours so I cannot go. I work 8am to 8pm 6 days a week. I use to go every night at 8pm and work out two hours before they closed at 10pm. Now with Covid hours I can't attend. I have to pay more money at another gym. Please change the hours so I can come back!

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★ 4

I’ve had a membership in the past, took a break, and I’m back again for a reason. Very full featured, it’s not an intimidating atmosphere, Excellent equipment and maintenance and overall it’s a nice facility to spend time in.

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★ 5

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★ 5

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★ 5

I was not a member here but came for personal training. I saw Travis once a week for over a year, he is fantastic at planning a workout session that caters to your fitness level. He is incredibly encouraging, motivating, positive, and patient. I'm very impressed with his work and how well he treats his clients. Real knowledgeable and passionate about fitness. I've learned so much working with him.

The gym equipment is kept clean and in good shape. Front desk personnel are always friendly courteous. Member prices are competitive and offer several good discounts. Personal training sessions rates for members/non-members are also a good price.

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★ 4

Pool basket ball it was fun

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★ 5

Love this place!

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★ 5

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★ 5

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★ 5

Hhhuu feels so good to get out of the house.

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★ 5

Big variety of activities and exercise equipment. I wish the pool was a couple degrees warmer but it is a great place to excercise and take pool classes.

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★ 5

I joined the Altoona Campus in August. I love it! Very clean and the staff is very friendly.

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★ 3

Mixed emotions about this place. Not super excited about my experience.

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★ 5

Excellent. Use water aerobics programs and the gym.

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★ 5

Great place.

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★ 2

It really boring like the pools nice-ish they really don't let you do anything but the vending machines are good!

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

If I could give this gym 0 stars I would. I really wanted to try a kickboxing class here.I called earlier in the day to see what time the daycare was open until, they told me 8. I thought that was a little late so I asked if they were sure and they assured me it was and I’d be totally fine to come in. Later that day I walk into the gym to tell them I wanted to participate in the kickboxing class I called about and I would be having my son go to the daycare for an hour while I go. The lady rolled her eyes and said it was only open until 7:30. I was a little frustrated because i drove 30 minutes to come to this class. I asked why they had told me 8, then changed to 7:30, the lady got upset and asked 2 other employees to come over and asked the women if they’ve ever heard of the daycare being open until 8, they replied no then looked at each other like I was crazy. I asked them if it was possible for my son to sit in the class and all of them continued to look at each other in confusion. By that time It was obvious that i was not able to go to this class. They treated me as if I was an inconvenience and quite frankly and idiot.

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★ 5

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★ 5

Family friendly atmosphere and all kinds of equipment.

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★ 4

Nice

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★ 5

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★ 5

Love the workout rooms and pool. Staff are always welcoming and nice. Wish people under 16 could do classes and stuff but alas it's a good gym.

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★ 3

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★ 5

Very nice. Busy place

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★ 4

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★ 5

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★ 5

Great

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★ 5

Large athletic area but gets a bit noisy

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★ 5

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★ 5

Great family environment love it having our daughters second Birthday party there

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★ 5

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★ 5

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★ 3

Wonderful swim instructors. Place is clean and very courteous attendants

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★ 5

Very family friendly and has many programs. Also the gyms are very nice and so is the pool along with the hot tub. It is a little expensive but it is worth it. Great place to go to get some exercise or get in shape.

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★ 5

Always good.

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★ 5

Nice staff. Always greeting you with a smile and being helpful. Great facilities and activities.

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★ 5

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★ 1

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★ 4

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★ 5

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★ 5

Great place to work out often

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★ 4

Lots of equipment and good hours. Costly though

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★ 5

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★ 5

Fabulous facility !!

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★ 1

You pay for your kids to have membership but there is very little they can do to exercise, unless you pay extra. Even while supervised, They aren’t allowed in the weight room, cardio room, elevated track. The pool almost always has lessons or classes going on so you can’t take them swimming. One time my son and his friend were the ONLY people in the pool and they actually had the audacity to kick my son and his friend out of the lap lanes. They have kids equipment but it’s located in an open area that I have to sit and watch my kid workout but we can’t work out together. Kids gyms are typically filled with older kids that are playing basketball so my 6 year old son can’t run there without getting run over or tripping on loose basketballs.

The kids youth room hours are totally geared towards stay at home mommy hours. Which is silly because the working folks actually can’t adjust their schedules to go to the gym when they want. They could probably have better weekend hours for the youth room if maximizing how much money they get from you wasn’t their primary concern (have to make money on parties on the weekend so close down the youth room for paying members, same with all the extra pay activities, no room for members when those activities are going on)

I agree with others comments that the staff are a bit rude. Some very nice ladies work there but the rest barely acknowledge you when you walk in or when you leave. To busy gossiping or doing nothing.

If you don’t have kids and just want to stay in the weight room and cardio area, you’ll probably be just fine here, except you’ll pay substantially more (which will increase more each year) than memberships at better facilities with upgraded equipment.

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★ 4

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★ 5

If you are looking for a place for a workout at any age, consider Altoona Campus. It literally has it all: free weights, weight machines, tread mills, ellipticals, stationary bikes, steppers, rowing machines, pool, gym, walking track and handball/paddle ball courts.

Some folks might be a bit intimidated by the workout prospects and being surrounded by people who are all different shapes and sizes and at different fitness levels. But no one is doing any comparing or judging when everyone is there for a common purpose: to get healthier. Remember that the hardest exercise you will ever do is getting off the couch.

Staff is quite friendly and helpful with ready advice and instructions for any of the equipment. The Campus also has an extensive range of fitness classes for a variety of fitness levels. There is even a nursery and daycare for parents who want to get in a workout but have no place for the kiddos.

Cost of attendance and membership varies by age and family size.

Time of day often determines how busy it gets. Guests may have to experiment with different times to find a time slot that is comfortable.

One more point: check with your doctor before beginning any program and if it hurts-- stop.

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★ 5

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★ 4

Plenty of machines, Cybex machines, free weights, fitness classes, and kids programs available. Pool with whirlpool, clean facility, racquetball courts, basketball courts, raised walking track, personal trainers, and helpful staff.

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★ 4

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★ 2

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★ 5

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★ 3

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★ 5

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★ 3

Snooty booty Altoona .

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★ 3

The facility, including the pool, weights, machines, and locker rooms are all in very good condition. I love working out here. The front desk people are very unfriendly though, to the point I wonder what it is I did to them. I've been a member at many YMCAs and family gyms in the past and this is a first.

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★ 1

Overpriced. Employees with no integrity. They told me I was "locked" into a price when I signed up for membership. My rates soon increased and I had to "fight" Bruce AND Beth for a refund. My family is into fitness, and they clearly are not. WE DO NOT RECOMMEND THIS FACILITY!

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★ 4

Awesome gym.

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