★ 5

Dr. Boobs (P.H.D)

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★ 4

Its too hot turrn the air up use little heat over the winter

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★ 5

Clean and uncrowded

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★ 5

I joined the gym about a year and a half ago. Today I wanted to review it. It is SO hot outside. We walked into the gym and it was CHILLY in there. 5 stars. It’s also *always* really clean, they have everything I could think of using, and Darrion is the best personal trainer ever.

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★ 4

Great gym

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★ 5

Great location for where I live. The people who work there are awesome and always helpful. Never had an issue and the trainers are top-notch.

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★ 1

Notice the response from the owner, she in no way offers to make this right. She only defends her hidden policies and sends me on my way. There is no attempt to save my business. There are plenty of options and other gyms coming to Altoona. This place will eventually have competition and their CS will have to improve, or face failure. This is not a good economy to be treating people poorly.

I’d like to get the thoughts of others who might be considering a membership at the Anytime Fitness location in Altoona. I recently tried to join and had such a frustrating experience that I’m now genuinely torn about moving forward—despite the gym’s convenient location for me.
It started with a “free” trial, or so the website promised. Like most people, I expect a trial to be no-cost so I can evaluate the gym's equipment and availability during my preferred hours. The Anytime Fitness website even markets a free trial and prompts you to schedule it. But when I arrived, I was told I had to pay a $40 “deposit” for the key fob—non-refundable if I chose not to get a membership. They said it would go toward a membership if I joined, but that’s not the same as free.
I pushed back, noting this wasn’t reflected on their website and that free trials are industry standard. Jesse, the staff member, stood firm. When I asked to speak to a manager, the owner came out and reiterated that these were “her rules”. After some awkward back-and-forth, she reluctantly let me have the trial—but not without making it extremely uncomfortable. Still, I used the trial, liked the facility, and planned to join.
Due to work travel, I couldn’t return for a couple of weeks. In that time, I received repeated calls asking me to either sign up or return the fob. I explained clearly that I was away and intended to join upon my return, but the pressure over the fob was off-putting.
Things got worse when I asked to pay the full membership amount up front, as I didn’t want to be drafted every two weeks (which I find excessive and a bit mistrusting). I was told the only way to pay in full was in cash. I offered to pay credit card fees if necessary, but they insisted on cash only—which raised red flags. Why cash only? Tax evasion? Pre-payment to avoid transfer of membership to other locations? A lack of trust in their own members? None of those are good signs.
Still, I went through the hassle of getting the cash. It wasn’t easy—especially without a local bank. After multiple days and banking headaches, I returned with $700 in hand, only to be told I also had to pay a $50 “activation fee.” I offered to pay the $50 by card. Jesse refused, repeating—condescendingly and multiple times—“As we previously discussed,” insisting all of it had to be in cash.
Here’s where it gets even more misleading: the activation fee is in addition to the enrollment fee they claim to “waive.” So while they advertise “no enrollment fee,” they still charge a separate, mandatory activation fee that only becomes clear at the very end of the process. Mind you, this is not the membership cost they said I needed to pay in cash, which I had the full $700 in cash, they turned me away b/c I didn’t have the $50 activation fee in cash as well! It feels intentionally deceptive.
At that point, I was stunned. I had done everything they asked, jumped through every hoop, and they still made it this difficult to become a paying member. Their policies are confusing, their fees are excessive, and their customer service has been—frankly—the worst I’ve ever encountered at a gym.
So now I’m asking:
Even if the gym is convenient, would you hand over $750 in cash to a business that treats potential members this way? I’m genuinely interested in hearing others' experiences and whether this is typical—or if I just had an unusually bad run.

Source: Google

★ 1

Frustrating Experience – Inconsistent Practices and Disappointing Service

Approach Anytime Fitness franchises with caution—particularly when it comes to how memberships are managed across locations.

My husband and I were originally members at an Anytime Fitness in Phoenix, AZ. Before moving in March 2023, I canceled my membership in person, returned my key fob, and received confirmation from the local owner that everything was in order. My husband chose to keep his contract active.

After relocating to Iowa, we were within range of several franchise locations. My husband began regularly using two gyms in southeast Des Moines (not including Altoona). Shortly after, he began receiving letters stating his “home gym” had changed. Around the same time, we noticed what appeared to be two monthly charges to our bank account. However, the total matched a single membership fee, and the letters were all addressed to him. I never received any correspondence about my membership.

Two years later in January 2025, I decided to return to the gym. We visited a southeast Des Moines franchise, where the owner informed me that my membership had never actually been canceled. Instead, the previous franchise had quietly lowered our rate to the minimum and kept both memberships active—likely to avoid taking a hit to their internal performance metrics.

This was incredibly frustrating. Despite following proper cancellation procedures, I had unknowingly paid for two years of a membership I thought was terminated. To his credit, the local owner handled it professionally. He initially mentioned our rates were below the corporate minimum, but ultimately left them unchanged. Unfortunately, my experience with the Altoona location was much different.

After just a few workouts at Altoona, I received a text from a staff member named Leah requesting my address and stating that my rate would increase by $40/month. I explained the billing confusion and expressed frustration, noting we would likely cancel if our rates were increased. While she apologized and acknowledged the issue was mishandled, no effort was made to resolve the matter or offer a goodwill adjustment. Instead, she offered to cancel my membership via text and said my access to the Altoona gym would be disabled—despite me asking to speak first with the other gym we frequent. At that point, I had not authorized any cancellation or transfer.

The interaction felt abrupt, impersonal, and dismissive—especially considering the context. The lack of coordination between franchise locations was striking. My husband and I decided to join a different gym chain the very next day. When I followed up with Leah to formally cancel both memberships, I was told she had already transferred mine to the other southeast Des Moines location and could no longer cancel it.

Unfortunately, this seems to be a pattern of passing responsibility from one franchise to another without resolution or ownership. I’ve now reached out to the corporate office, though I’m not optimistic about the outcome.

Inconsistency between locations, poor communication, and unwillingness to resolve legitimate concerns create a frustrating experience for members. I hope Anytime Fitness corporate takes more responsibility for ensuring franchise accountability, transparency, and customer-focused service.

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★ 5

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★ 5

Clean and nice gym

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★ 5

Great gym.Nice variety of training equipment. The staff always treat everyone well. The people are nice and it’s easy to get my workout in. It’s pretty clean and the equipment is well taken care of.

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★ 1

Horrible gym

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★ 1

Horrible customer service. The key fob didn't work. We used this membership for not even a month. Now they say we owe close to $1000 for a membership that we never used. The place was also dirty everytime we were there. Go with Planet Fitness. This place is a joke.

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★ 5

Great Hour's workout anytime.

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★ 5

Switched here because of the horrible hours at another gym. Love the 24 hour access, plus the staff here is the best.

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★ 1

Excellent atmosphere and equipment. TV on the treadmill that works is a big plus!

Now I have to downgrade. They knew who I was when I first signed up. I was taking calls and text’s frequently about agreeing to sign up for a personal trainer. I was contacted by this AF to leave a 5 star review. They’re not supposed to be doing that. I even met with the personal trainer in his office. I was called to take a survey about my fitness goals. And they asked me to post a five star review. Which I did.
Apparently since then they forgot about me. My insurance company I had in 2024 when I first signed up to join AF last March left the state effective 12/31/2024. The new company I am with in 2025 accepts this AF. Yes it’s a new company. Yes it is not Silver Sneakers. Not my decision. However today when I went to find the AF access pass in my phone wallet. Oops. INACTIVE. I am no longer with Silver Sneakers. Again not my choice.
At the end of the day or night I am no longer a AF member.Not my choice. What I don’t understand is why AF made zero effort to contact me. No text. No email. No letter in the post box from AF. No phone calls. All I know I am now on the Inactive list. AF offered no opportunity for a smooth transition. Planet Fitness is allowing through Jan 16 to make the switch to avoid going to inactive status. Oh well I won’t be going back to Altoona AF.

Source: Google

★ 1

Avoid at all costs. Every other location is far superior in staffing and equipment.

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★ 4

Fantastic facility! There is plenty of space along with clean bathrooms and equipment.

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★ 5

Great work out.
At my age helping with strength in legs.
Also balance.

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★ 5

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★ 5

Just completed an 8 week,once weekly training session with Coach Turner, and enjoyed it very much! I highly recommend it if you're just getting started or your training has stagnated. I learned so much!

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★ 4

Great workout place, easy access, anytime workout but only down size that alot of people workout either early morning or afternoons. Otherwsie great place love it so far.

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★ 4

Nice gym with friendly staff. The one gripe I have is probably out of the staff’s control unless if they call it out for some of the members. There are way too many people at this location especially who will go to a specific machine, and just sit on their phones while others are waiting to use that machine. The members are the ones who need to learn better etiquette. If it weren’t for those few members, hands down this gym would be five stars.

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★ 4

It's a lot better than I expected. Top quality gym and very convenient.

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★ 5

Plenty of room, AC and bathroom space. Lots of cardio and weights. More squat racks than most gyms.

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★ 5

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★ 5

Well maintained and friendly staff

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★ 1

Terrible management at this Anytime Fitness

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★ 5

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★ 5

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★ 5

Lauren is pleasant and encouraging and I am feeling challenged and achieving results already. I so appreciate what she is doing to help me. Also, there is a good variety of equipment and machines. I like the floor space to work out with ample mirrors. A very big thing to me is that everything is kept very clean, with plenty of wipes supplied for clients to participate in that as they finish using the machines and equipment. The staff is proactive in offering help, and is freely available to answer questions. Altogether, the atmosphere is pleasant and inspiring. I have never felt so comfortable in a gym before.

Source: Google

★ 1

The city of Altoona is failing its citizens. They continue to allow them to run Altoona Campus into the ground....while mediocre establishments such as this feel emboldened to charge every cent that they can wring out of the community. It's a small, 24hr facility....it should not cost what it does, but options are scant in this town.

Source: Google

★ 5

Well maintained gym, restrooms get cleaned very often.

I'd just like to see more clothing hooks in the restrooms, otherwise a great place to workout

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★ 5

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★ 5

The Altoona Anytime Fitness is hands down the best in the metro area. I have tried a handful and have found my home here. The staff is welcoming, encouraging, and always willing to help you meet your fitness goals - whatever they might be. Additionally, the facility itself is SO clean and up to date. I always see the crew cleaning and I really appreciate that. 10/10 would recommend!

Source: Google

★ 5

Great gym with awesome staff. Clean, good selection of equipment. Personal training has been excellent

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★ 5

the facility is always clean and the trainers are very friendly. I have been away from working for a longtime and having a welcoming facility is always a nice thing.

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★ 5

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★ 1

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★ 1

CHECK YOUR BILLING EVERY MONTH. I was consistently over charged and if you don’t catch it, they will NOT give you your money back, they will also keep over charging you, hoping you don’t catch it.

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★ 5

Seriously this is the best anytime fitness iv ever been to… I couldn't ask for a better one.. The atmosphere is great and the staff is incredible the equipment is amazing and the energy there makes me feel at home.. If you are looking for an anytime I recommend this one.. I just wish I could leave more then a 5 star review..

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★ 5

Best gym in the world 💪

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★ 4

Nice place! Bigger then the rest around here

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★ 5

Awesome staff and supper clean

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★ 2

Management is terrible. Sent a $300 charge to collections after I had already cancelled my membership saying I needed to pay for the months after

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★ 5

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★ 2

No Free trial and only single memberships! The gym seems nice for an anytime and they have lots of equipment and free weights. But my wife and I went to see about a membership and wanted to try it for the free week, but because at the bottom of there website, it says “select store may not participate”. Though no where on the website or the communications did it say they didn’t participate. They charged us $64, for just a week! Only reason I paid was because I needed to workout. They only offer single memberships and at $120 a month for a couple it’s a ripoff! Avoid signing up at this location!

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★ 5

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★ 4

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★ 5

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★ 5

Nice gym with plenty of equipment/free weights to use. Clean bathrooms and an awesome atmosphere; I'll be back for sure!

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★ 5

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★ 5

Best anytime fitness I've been to. They have just about any machine you could want and they are kept in good repair. The staff is friendly and do a great job keeping everything clean and orderly.

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★ 5

Great equipment and facility. I like how it's open anytime.

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★ 5

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★ 5

Love that I have access to the gym 24/7 which allows me to workout when it fits my schedule. Staff members are always friendly and helpful. Equipment for the most part is fine. There have been times where treadmills have been out of service which is disappointing as I think they are heavily used, however that’s to be expected because they are heavily used. If everyone would treat the equipment like it should be treated then it should be able to last, I know some don’t clean off equipment like they should. That is not the Gym’s fault that is the other clients. Did use the tanning service for a little bit, of course would like the laydown bed to be better quality however the standup one is awesome! I also participated in some of the group training sessions, and those are a lot of fun! I personally would highly recommend this gym!

Source: Google

★ 5

Great place to workout. 24hrs a day 365 days a year. Lot of equipment, machines and free weights. Very clean and staff is great.

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★ 5

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★ 5

The staff is great - very personable and professional. They have all the equipment I need plus lots more. The facility is very clean and safe. I usually go there between 10am - 2pm and spacing between people is excellent. I love the fact that there are ATF's everywhere. I used one in Cody, Wy last week.

Source: Google

★ 5

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★ 5

My favorite Anytime location, and I’ve been to quite a few traveling for work. Staff is very meticulous about cleaning. Overall set up is nice , my only complaint is they play their music too loud, I don’t want to hear it through my noise cancelling headphones haha

Source: Google

★ 5

Nice facilities for my needs. Great staff. Very judgment free.

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★ 5

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★ 1

Don't waist the time. Same size as a hotel gym only plus is the 24hr. trainer/owner is rude

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★ 4

Awesome. Could use free weights

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Very clean, with disposable wipes to clean equipment off.

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★ 5

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★ 5

Very clean and not too busy. Staff is professional and super nice!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

Nice facility. Good layout. Clean.

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★ 5

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★ 5

Justin is a great trainer. Always pushing for improvement.

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★ 5

Great facility! Generous functional areas, my FAVORITE cardio piece (lateral), and nicely finished showers.

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★ 5

Nicest 24 hour gym I've ever been to. Great staff, tons of new equipment, and great trainers!

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★ 4

My husband I go here to work out

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★ 5

They are helping me lose my weight and gain my health through their challenge

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★ 5

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★ 5

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★ 4

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★ 4

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★ 1

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★ 1

The anytime fitness at this location is not at all flexible with there clients.

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★ 5

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★ 5

Great place. Clean. Everyone is helpful and friendly.

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★ 4

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★ 5

This place is awesome!!

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★ 5

Trainer challenges us twice weekly.
We work out as a couple

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★ 5

A great gym that is very clean and well maintained. Large selection of machines and equipment. Extremely helpful staff and owner. Open 24 hours a day / 7 days a week so it is always available regardless of your schedule.

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★ 5

Love my gym! Great staff too.....
Thank you Leah!

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★ 3

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★ 5

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★ 5

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★ 5

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★ 5

Lots of machines to choose from, alot of the machines have televisions on them which is nice, also they always have music playing. Would be nice if tanning was still free like it was before the new managment took over

Source: Google

★ 5

I have never been to a gym where I felt more welcomed than at Anytime Fitness here in Altoona. Leah went above and beyond to meet every want and need I had. When I first walked in to the door, she met me with a big smile and gave me a tour of the gym. She sat me down and went over their special offers and invited me to try the 7 day free trial. They give you a fob and allow you to access the gym 24/7 rather only during staffed hours and make you feel like you are a member already. After the 7 day free trial, I knew I was going to purchase a membership but I did not want to purchase a 12 month contract. Leah advised me to step in during staffed hours (she reached out to me via text to follow up with me) and we came up with a contract that fit my wants! Thank you so much Leah for everything. I had questions about supplements and she gave me multiple samples to try out before purchasing. The free consolation with a personal trainer is a huge plus as well. I 100% recommend this gym to everyone!!

Source: Google

★ 5

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★ 5

Ownership and staff does a great job. Good selection of weights and machines. Clean facilities with a good atmosphere. It can get crowded during peak times.

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★ 3

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★ 5

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★ 5

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★ 4

Can get a tad crowded during peak times(4pm-6pm) M-F, but otherwise a nice facility!

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★ 4

Open all the time which is convenient

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★ 3

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★ 5

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★ 5

I love the 24 hour availability! I have a very volatile work schedule. Sometimes I go to the gym at 3pm ... sometimes at 3am. It is a relief to not have to worry about missing a workout to field an overseas teleconference. Limited floor space, but well laid out and easily accessible. I've been in there when I was the only person and when there were 20 or more people, and I have never had to wait to get onto a machine or a bench or a set of free weights.

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★ 4

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★ 5

Easily my gym for life. Very friendly staff as well. Equipment is open most of the time too.

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★ 5

Great anytime fitness after the remodel. Was headed downhill, but new management remodeled it and updated everything. Great place now. Back to the status it had ten years ago, only with new everything!

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★ 5

Hands down the best anytime fitness I've been to in regards to weights and top of the line equipment. I travel a lot so I've been to Atleast 50 different anytimes.

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★ 5

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★ 5

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★ 4

Great place

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