★ 2

This gym is in DESPERATE need of major maintenance or a complete overhaul. Multiple fluorescent lights in the main weight area have been flickering for over a month (which highly concerns me as a medical professional as they are dangerous for people with epilepsy), several lights in the men’s locker room have been out altogether for months, a shower handle has been broken for 2-3 YEARS. Multiple shower curtains are barely hanging on. The sauna is in abysmal condition. Approximately half of the dumbbells have extremely loose heads which are bound to cause serious injury any day now. Half of the cables are extremely frayed or worn, held together with tape, or stretched out. Trash is routinely left on the floor (especially in the downstairs cycling studio) for days or weeks at a time. The cleaner comes MAYBE once every few weeks it seems, and the place is still a mess. The staff are the one bright spot and are fantastic. They are friendly, professional, and remember your name. I can see them trying to keep the place in shape. However, I do not believe that they are being given the resources and support needed to get the job done.
I’ve been working out here multiple times a week for nearly seven years (with the exception of military service) and have watched the quality of this Genesis location steadily deteriorate. I am paying $49.91/mo here and getting a $10/mo experience at best. For the love of all that is holy, fix this gym and give the staff the support they need, or offer reduced rates that compete with the other gyms in Emporia.

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★ 2

Either fix your florescent lights or post a warning for anyone who may be photosensitive. Flashing lights can trigger seizures in some individuals.

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★ 1

They have a very predatory way of running billing

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★ 1

They are saying I owe them money from back in July 2015 (didnt live in Emporia at that time) on an account that was signed over via contract to someone else as agreed with the manager at the time. I wish they could be more organized. Might have different management at this time, but if not - be careful!

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★ 1

Was told I would be able to cancel my membership once the ESU gym re-opened following damage to the building, cancelled my membership as Genesis Health Clubs as soon as I heard. Several weeks later they charged me for another month of gym membership even though I had cancelled, and refused to provide a refund when asked. I will not be using Genesis Health Clubs again.

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★ 2

I wish the gym would stay open more late during the weekend’s because I work 12 hour shift and I don’t have time to be able to go to the gym because they close at 6pm and I’m paying a lot of money for nothing

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★ 1

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★ 2

Genesis Health clubs is the best gym in the midwest but this one needs new equipment asap. Cut the check Genesis!

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★ 1

Pay on time always y’all need to install a new AC asap heard a couple people from Simmons saying there might all petition to leave to have their contracts at the other town gym..

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★ 1

I've been a member for 10 years now. Every summer for the last three years the AC has gone down. Not for days. Not for weeks, a month or more. You'd think after three years the Premium Gym in Emporia would get a handle on the situation

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★ 5

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★ 5

very good staff

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★ 5

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★ 4

Great place, just wish they had more lifting equipment accessories

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★ 5

I love this gym it has so many machines and the workers are so nice

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★ 1

I went there for about 9 months when I was still figuring out my injury. I found out I had a tumor in my hip and needed surgery. They paused my account for 6 months which was great! Then I restarted it because I still had 3 more months on my contract. The tumor started coming back and I couldn’t work out again so I went in 3 months later to cancel my account. They told me it was done and I wasn’t in their computer. Then I got charged for the next 2 months like I still had the contract! When I went in to figure it out they claimed they were submitting it and trying to figure it out and get a refund. The worker acted like the manager and even sat at the managers desk. Nothing happened for 2 weeks and I called back again. It was a fight to get them to believe me this entire time and they kept saying I owed them for the 6 months it was paused on top of my 12 months basically 18 months for a 12 month contract! It was extremely frustrating. Turns out the first guy was not actually a manager at all and the real manager answered the phone when I called back. When they finally understood that I paid 14 months of a 12 month contract they said they’d try to get a refund. They weren’t able to of course. Considering everything it should have been done if the first worker actually told me the truth and showed me to fill out the cancelation paperwork. They need to train their staff better!

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★ 5

Got a 3 day pass to try out the gym and loved it. The facilities were clean and they had a ton of machines. The owner was super nice and I had a great time. Would recommend to anyone looking for a new gym.

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★ 5

Jim and the entire Genesis staff really blew us away this past week with their hospitality. Genesis was a home away from home for us while on our stay in Emporia for the Disc Golf World Championships and we would highly recommend it to anyone looking for quality exercise in the area.

The gym has an “OLD SCHOOL” feel with the modern touches that you’d expect anywhere else, plus a smoothie bar and sauna. 👌

5 Stars for Jim and the Genesis crew.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great gym and great equipment! Love the people here!

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★ 5

Such a great crew and friendly environment! Welcoming and willing to help meet goals!!

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★ 5

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★ 4

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★ 5

Very good gym for the price

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★ 5

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★ 5

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★ 5

Best gym in town!!!!!

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★ 5

Great place!

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★ 5

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★ 5

Really good gym

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★ 5

best place to get these gains. you wrong if you going anywhere else!!

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★ 5

Amazing place to workout at!

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★ 5

Great place to workout here. Been coming here everyday!

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★ 5

Great gym. Cadon is a good employee.

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★ 5

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★ 5

Love this place! So convenient to stop by for a quick routine despite my crazy schedule. Great equipment.

There is always someone there if I have questions about a piece of equipment.

And the Zumba classes are something I make time for!

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★ 5

They are all very nice and super helpful!!!

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★ 5

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★ 5

Been going to the gym for 5 years and have always been satisfied. Up to date equipment and clean locker rooms. My favorite thing is that it’s always clean!

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★ 5

Genisis is GRREAT!! Staff and patrons are friendly and the facilities are well maintained. Plus you can use their gyms in other cities. 5 Stars all the way.

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★ 5

Awesome facility.. friendly staff,
Cudos to Chloe and Molly.
My trainer Marquis and Billy the manager.

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★ 2

The Emporia recreational Center is a better place and treats their employees with kindness. Unlike the highly manipulative shallow empathetic psychopathic Billy Erhard at Genesis Health Club in Emporia Kansas.

The girls at counter are no longer required to stand in the same place for long periods of time which is the major reason for extremely high turnover at the Genesis Health Club Emporia Kansas. It is extremely difficult to get to know constantly changing personnel.

Furthermore, Billy Erhard of the Genesis health club in Emporia Kansas has allowed bullies to infiltrate the gym. It is now almost impossible to use a machine in a timely fashion. The new bullies, who are not only a physical danger, hog the machines while going through their social media sitting on the machines for prolonged periods of time.

The Emporia recreational Center has very restrictive hours but there are no bullies and the staff appears to be happy. Furthermore, they have all the machines you would ever need with the exception of one machine. I will be talking with them about that soon.

They are perfidious liars. There is only one defense for liable or slander and that is the truth.
I was schmoozed by the disingenuous Manager Billy William Erhard again.
He and his staff are definitely NOT candid or sincere individuals. Do not believe anything he and his staff say. Words are cheap. Put everything in writing.
As they say: "The secret of success is sincerity. Once you can fake that you've got it made."

# disingenuous, fake, fickle, unreliable, untrustworthy, perfidious, impetuous, perpetual pattern of making promises they can't or won't keep, fail to fulfill commitments

I have extensive experience at weight training with Arnold Schwarzenegger and Casey Viator in
Deland Florida and Lake Helen Florida at the behest of Arthur Jones.
I was also the Weight Lifting Coach for the Kansas University Football Team under Coach Bud Moore.

Now, I am told by staff that I need an expensive trainer to help me finish two negative reps.

What is going on at Genesis Health Club in Emporia, KS?
This is disingenuous behavior at best. At worst it is deceit.
The staff at Genesis Health Club Emporia KS demonstrate bad faith.
If you really are trying to help people then you keep the promises that you make.

I do not believe the folks at Genesis Health Club are dealing with others in good faith or care at all about my health or the health of others!

Furthermore, nobody has ever proffered any positive reinforcement.
Yet, on my own initiative. I have lost 30 lbs since Jan 2020 and gained back approximately 5 lbs of pure muscle.
Although, the few in my personal life have noticed and mention a dramatic change in my health.
Nobody, ever mentions my name or congratulates me on my success at Genesis Health Club.
By the way, that is a wasted marketing opportunity for Genesis! You fail to see the forest for the trees. Your clients are one of your best assets.

The folks at Genesis Health Club talk a good talk.
Unfortunately, you folks don't walk the walk.
Actions, behavior or lack thereof speak very loudly.

Furthermore, the folks at Genesis Health Club in Emporia, KS have employed a known thief who is a full blown psychopath here in Emporia that is also a Undercover Police Informant. The only reason he is not in prison, is because he is a Police Informant. Yet the person in question is on your staff!

Talk about an non family friendly unfriendly environment!

Currently, I am severely disabled. Thank you so very much for the kindness of not helping or caring about me at all here in the "Bible Belt!"
Today, Veteran's Day, I have found another severely disabled member who would spot for me. Shame on Genesis Health Club in Emporia KS!

The above demonstrates poor leadership, poor business judgement and a lack of concern for the welfare of the members of our community here in Emporia Kansas

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★ 4

Been coming here for several years since they accept the Silver Sneaker card from my insurance. It's been a pretty good place to workout. Though i would like to see better lighting in the dark parking lot.

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★ 5

The ladies at the front desk are so sweet, and always are willing to help. They do a good job keeping everything tidy

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★ 5

Absolutely LOVE this gym! Nice and clean facility, great staff, front desk girls are welcoming and always ready to help! Definitely worth the membership!

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★ 5

Genesis is like a home away from home. The entire staff greets me by name whenever I walk through the door. They are more like family than just staff. I look forward to being there everyday.

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★ 5

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★ 5

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★ 5

Great equipment, great staff, great hours. Overall great gym!

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★ 1

8:20 in the morning and the gym still not open.

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★ 4

Very friendly people just wish they were 24/7 and this specific area more affordable for students. Equipment is accessible and service good! Glad to have join a year ago!

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★ 4

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★ 1

If you give your phone number to this Genesis Health Club they will literally harass you forever! I have told them many times to take me off their call list and it never happens! They are “professionally trained” to call and literally ask, “Do you want to join my gym?” Just like that. Uhhh no. TAKE ME OFF YOUR CALL LIST!!!! I had a very bad experience with them and the manager in 2016 is the one who caused the problems. It’s literally 5 years later quit harassing me. I do not want to join your gym.

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★ 1

Charlotte has no idea how to do her job. Management has been ran by a 21 year old with near to no experience. Be ready to get locked into a gym membership you can’t get out of. Awful and not professional.

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★ 5

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★ 1

My account was charged after I had contacted them twice about cancelling. I will have to get this month's charge reversed with my bank. ABSOLUTELY DO NOT GO HERE!!!

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★ 5

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★ 5

It was good to get back to the gym. The staff is very friendly and knowledgeable about the current situation

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★ 5

I really liked this gym, it's close to where are staying.

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★ 5

Awesome gym with a great staff. Thank you!

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★ 5

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★ 5

Genesis has great equipment, its clean and they are always willing to help you.

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★ 5

Very clean and friendly environment. Overall great gym!

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★ 5

Environment is great and staff are always friendly and welcoming!

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★ 5

I really enjoy coming here also enjoy the very kind service they have here. They also have very good equipment and plenty for everyone.

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★ 5

best gym in town!! such friendly staff and the steam room is 10/10!!! 🤩

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★ 5

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★ 5

Love this gym! The staff are fantastic!

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★ 5

Genesis staff members are very friendly! The G-Cycle and HIIT classes are amazing. You get a full body workout.

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★ 5

Good workout environment, I’d be making all kinds of gains throughout my time at genesis.

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★ 5

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★ 5

Great place to workout! with a friendly staff and environment.

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★ 5

The gym is always clean, its well maintained and the staff is also super friendly!

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★ 5

Best place to work out in emporia!

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★ 5

Cleanliness of machinery and friendliness of staff is excellent!

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★ 5

Great gym, has everything I need and the sauna is great!!!

Hermoso gymancio! Tiene todo lo que uno nesecita y la sauna esta maravillosa!

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★ 5

First time taking Group Power and it was a great workout! Cortney made it fun and easy to keep up!

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★ 5

Good place to work out at. Good hours friendly staff as well

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★ 4

I went here with a friend last week, and the worker, Crystal was so sweet and polite. Definitely recommend coming here

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★ 4

Very friendly staff and helpful! Haven’t found a better gym than this one!! Highly recommend!

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★ 5

Such a great family atmosphere! 10/10 would recommend!!

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★ 5

Great facility, wide range of weights and equipment and awesome and helpful staff! 💪🏽

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★ 5

Best gym in emporia. Well worth the additional cost of membership!

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★ 5

Great place to workout! Staff is really friendly!

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★ 5

The staff is very friendly! When I signed up for a membership they addressed all my concerns and helped me out! Awesome facility

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★ 5

Perfect place and service to workout

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★ 5

Great place to work out in Emporia. Good hours and friendly staff.

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★ 5

Great equipment! Friendly staff!

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★ 5

Paul and Sydona are great at their jobs!! Its a great place to workout!

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★ 5

Its a fantastic place to go work out. The employees that work there are great people. Sydona and Paul are both great at answering questions that I asked about the machines.

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★ 4

Group power is one of my favorite classes to take. I enjoy working out here.

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★ 5

The classes here are Great! The staff is friendly and personable. It makes it easy to come when you have a great support system here At Genesis!

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★ 4

I was a member at another gym in town for some years and was very skeptical about coming to Genesis. I only switched because it's closer for me. I love it! I have enjoyed the classes and the love the trainers. The staff is friendly too. I have made a lot of friends there and it is now like a second home to me. We encourage and push one another. The gym puts on challenges regularly to keep us motivated. The only complaint I have ever had is maintenance of equipment and facilities can be an issues at times. A small inconvenience to deal with when I love everything else.

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★ 2

This gym is the most expensive in town which lead me to believe it would be the best maintained. However their idea of fixing machines is using scotch tape around the pulley mechanisms. The staff is usually friendly however I have had issues with some of them being just kinda rude. Would recommend Emporia Fitness over Genesis.

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

They can't take no for an answer. I've asked several times to be taken off their call list. Last time as recent as 2 days ago. I still get phone calls from them 2-3 times a week and have for months. Unprofessional and annoying.

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★ 5

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★ 3

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★ 1

Extremely disappointed with how the management handled an incident where a male verbally/physically harassed a female club member. When the incident was reported to management, the supervisor arrived to the meeting late, was uninterested in collecting information, disregarded filing any incident reports, and provided no concern/follow up. The female member had to file an incident report on her own, and follow up with the management on her own. Management handled the situation by stating "the male member gets a break because it is his first violation." Needless to say, the Emporia Genesis Health club does not value its female members safety with the environment they are creating/condoning. It's sad a loyal customer of over a year is not valued/appreciated in incidents concerning female club members safety, very disappointed with the management decisions and outcome. Strongly caution against doing business with a facility who does not put the club members safety/business first.

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★ 5

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★ 1

Dishonest sales tactics at my place of work concerning a discount they said we would get on our insurance for having a gym membership that they'd supposedly confirmed with our HR dept, which wasn't true at all. Plus, phone calls after requesting to be removed from list and repeated billing after notice of cancellation for myself, twice and a friend, once.

After multiple contacts on the phone and, two face to face contacts by each of us wanting to cancel we were offered no apologies for the dishonesty or the extra billing cycles. There was no reimbursement, and no solution other than finally cancelling our memberships. They didn't even seem to care at all about what they'd done.

This was after my previous membership years ago where I also had issues with being billed after requesting cancellation, having to go back again months later and request cancelling again, and receiving no reimbursement. I went back with a new membership because I thought it was a fluke... an accidental oversight rather than a standing business practice.

Between those two memberships I was called regularly over a period of 4 or 5 years, after expressing that I was not at all interested and did not want any more phone calls.

I ended up blocking the number they call from because shortly after the most recent cancellation someone AGAIN called to see about reinstating my membership. I was incredulous that they'd even have the audacity to call me again unless it was to offer an apology or reimbursement.

I was going to contact the Better Business Bureau, but honestly it was just better for my mental health to be completely done with them.

Save yourself money by going to Emporia Fitness. They're cheaper, they aren't super aggressive or dishonest, everything is upfront, and I've never had a problem, nor have I heard of one from anyone else I know that used to or does go there now. Their machines also aren't frequently broken down like they are at Genesis.

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★ 5

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★ 4

I like that the hours in the weekdays are more convenient than the weekend because it gives me time to still put in a workout even with my current work schedule.

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★ 1

Be aware that their business model seems to be founded on locking you into a contract with no flexibility to cancel. Hence, if a person's situation changes and he/she is no longer able or interested in continuing a gym membership, then Genesis will hound that person for a period of years through collections and court. My personal experience involved a 3-yr contract (I was clearly naive and will not repeat this mistake) that was "frozen" during summer and winter breaks when I was out of town and did not have access to a Genesis facility. They still charged me for the membership dues each of those months with the promise of extending my membership for the same number of months after the 3-yr period ended. In practice, this meant I was paying for a service that I could not use. After 2.5 years into the contract, I could not justify paying the monthly fees because 1) they are expensive and 2) I did not like their cardio equipment set-up and would rather just run outside for free. I asked if I could be let out of my contract since I'd essentially already paid for the equivalent of the remaining months during a time that I could not use the gym. They did not even reply. Due to potential fraudulent activity, my credit card company sent me a new card with a different number than the one that had been used by Genesis to draft my account. Consequently, they could not longer receive the automatic monthly payments without me updating the information. Only then did they reach out to me to identify the issue. Their only offer to end my commitment to them was for me to find someone else who could take over my membership (like a sub-lease on an apartment). There was no mention of compensating me (or a new person) for the months when my membership was "frozen," but I was paying, anyway. They then continued to hound me with phone calls, submitted my membership for collections, and eventually took me to court. I cannot emphasize enough how much I loathe Genesis Health Clubs. A member-centered gym would say, "Hey, we really appreciate your membership, but understand situations change. If you ever decide you want to return to using a health club, then we hope you'll come back to Genesis." Instead, I think they count on a revolving door of ESU students, faculty, and Emporia community members to sign up and over-commit so that they can siphon monthly fees and then take people to court if they can't make payments. I was shocked by how many others were also in court for Genesis, and that was just one day! After my experience, I have heard of many other similar stories. I wish I had been forewarned. Five and a half years after I signed my contract with Genesis (3 years since I asked to cancel my membership!) I am finally rid of them after paying a $150 settlement. I would have rather paid $150 for a social media campaign to warn others of their shady practices.

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★ 5

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★ 5

The morning ladies Cortney and Lexi always greet you with a smile to start your day off right. They will take care of you. This morning we had snow and Cortney had it all shoveled before us 5 o'clockers got there. Much appreciated.

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★ 5

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★ 5

Class instructors learn your name and welcome you when you come to class.

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★ 4

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★ 5

I love Genesis Health clubs in Emporia Kansas Its a very comfortable environment. Quality equipment where everyone has manners to ask if taken. I like how all group classes are all free they're lots of fun and great exercise. Genesis just started a December event where get a Bingo card and attend all classes to each one checked off and get them all checked get a prize.

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★ 4

Rick Fell is doing this review as I'm the one that frequents the gym. There is a friendly atmosphere at the Emporia Genesis. If one has questions, the staff is very helpful. I'm not active in any classes but there appears to good participation. The hours are set so that everyone should have ample time to work out. After a good work out, it's off to the sauna. The sauna is great! They have several trainers that appear to be in good demand.
The only con that I have is the treadmills have seen their best years. Many are having to be repaired and then there are those that sound as if they're a rocket ready to blast off. Those of you that use the treadmills there know what I'm talking about.
I've been a member here since it first opened, before Genesis bought it out. Yes ,I would recommend this gym.

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★ 4

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★ 5

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★ 5

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★ 5

What a fantastic gym to do your workout at Emporia Genesis!!!
I love all the friendly personnel that are willing and ready to help you in any way they can! I am thankful for Pete the manager, for Charlotte who keeps all the billing straight, for all the fantastic trainers who are always ready to lend a helping hand!!
Especially to trainer Basil Kessler for his keen eye, persistent and encouraging attitude, and is always making sure his clients get what they need!!!
So a Great Big Thank You to all at Emporia Genesis!!! Yeah!!!!!!

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★ 4

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★ 3

Better gym in Emporia equipment wise, but hours suck, they need to be 24 hours. The new dumbbells only go to 70, the older heavier ones are falling apart. Would love to see it expand. The prices could definitely be better, the 24 Hour Fitness I went to in Las Vegas was cheaper and didn't have start up fees or contracts.

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★ 5

Friendly staff! Neat and clean workout environment! Locker room is always spotless clean! Great fitness center that is a benefit to our Emporia community!

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★ 5

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★ 5

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★ 5

I love this club. Whether you prefer group classes, working with a trainer, or working out on your own, Genesis provides that. It's clean, well equipped, well staffed, and friendly. Although the Emporia location is smaller than some of the Genesis locations, it has everything I need.

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★ 5

Great place to work out and trainers are goid as well.

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★ 5

Great classes and friendly staff.

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★ 5

The group fitness classes are a good way to come in, follow an instructor, and get a great workout! You don't have to worry about knowing everything and coming up with your own routine. Class participants are friendly and welcoming. It's like Cheers... were everybody knows your name!

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★ 5

I love genesis health club in Emporia because it has all the equipment you need to get the proper work out in and great staff. My personal favorite group class is HITT!

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★ 4

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★ 1

Currently the steam room is out of service. It has been down for over a week. This is the 3rd time it has been down. There was no hot water for over 4 days. Last Monday the 8th I climbed on 3 different treadmills that all showed errors and would not work. I was not getting my gperks points for several weeks. To management's credit this was fixed very quickly after I brought it to their attention. I do not like paying for a membership when so many things are constantly breaking down! This is not what I paid for!

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★ 5

I'm loving this gym! It's nice to be able to walk in and immediately start working out because of the great selection of equipment including treadmills which had been a problem with other gyms in the past. Ashley is an amazing personal trainer and helped give me that extra push I needed to stay motivated. The staff is always friendly and helpful and I like that I can get what supplements I like right there at the gym. I'm happy that I decided on Genesis to get back on the right track!!

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★ 5

I've been happy with all of their services the staff there they go out of their way to help you I just love it!

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★ 5

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★ 5

This club is very clean and the staff is very friendly and helpful. I can always count on a hello from Lexi at the front desk and Pete making his rounds making sure everything is going well. My kids also love the day care and all the staff.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

The one suggestion that I could have is that there should be a Yoga class in the morning. There is everything else at 5:15 but that. Great place with friendly staff.

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★ 5

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★ 5

Great Gym, great staff, plenty of equipment.

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★ 5

I love the atmosphere here.. and the personal trainer are amazing.. I miss working with Jenny..

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★ 5

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★ 5

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★ 4

LoVe the 5-5:30am workout crow!! :)

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★ 5

Awesome staff and tons of equipment excellent prices and awesome locker room best gym I've been to honestly

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★ 5

I love it great gym

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★ 1

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★ 5

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★ 1

Do it , if you want to waste your money.

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★ 5

I felt comfortable from the moment I walked in. I was given a tour and all of my questions were answered. I also really appreciate the open hours.

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