★ 5

Super cool staff! Very helpful with visiting from out of town at a new gym!

Source: Google

★ 5

Great club. Great people

Source: Google

★ 5

Facility has everything you need including weights, cardio, tennis courts, steam and sauna. Staff was friendly!!

Source: Google

★ 5

Source: Google

★ 5

This place is fantastic! Gabriella was so helpful and kind. I'm in town just for a few days with family for Thanksgiving and she got me set up with a 3 day pass and made sure I knew where everything is. They have trainers who can help sort out machines that Im unfamiliar with and my pass even includes any classes I want to take!

Not to mention the steam room and sauna (which is what we all really want, right?)

This is exactly what I needed to stay on my routine while traveling. 100/10

Source: Google

★ 2

Overall I do like the gym, but it is not accessibility friendly, which can be a deterrent to committing to a membership. The elevator has been down for over a week, the stair railing nearest the wall is wobbly, and there are no automated doors or related aids. I see plenty of members who go to this gym that would benefit from accessibility improvements. I hope that these are considerations the gym would make.

Source: Google

★ 5

Good manager, helpful

Source: Google

★ 5

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★ 5

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★ 2

Front desk people usually are not very helpful since they are always confused about the programs they offer or fees they charge. Waiting area has broken table tennis sitting on the floor which has been there for a month now and is hazard. TVs do not have remote controls as well in waiting area and staff is not willing to do anything about it

Source: Google

★ 1

Unprofessional gym. Requires 30 says notice, but is not prorated at all— had to pay 2 months of extra access. Bathroom smells like piss. Tennis courts have no heating or cooling and are extremely expensive for what they are.

Source: Google

★ 1

Forgot to leave my review when I moved. Front desk staff was lack luster. When they messed up my billing cycle, whatever manager was in charge refused to come out and speak with me. Tulsa is much better.

Source: Google

★ 5

Has all the emenities you need; vibes were great, smoothies on point,

Source: Google

★ 5

Dan is amazing and very accommodating. Friendly staff, great equipment and vibe

Source: Google

★ 5

I'm a proud member for 6 years approximately.
Mother & Son membership !!!

Source: Google

★ 1

Hot tub and sauna are always broken year round. One or the other or at the same time. Currently the sauna has been down for days and the hot tub smells disgusting like dirty sweat and body odor. Not sure why they charge us the extra $40 a year for maintenance when they aren’t fixing anything. The spa is the only reason I go there… there are way better gyms but they don’t have saunas or I’d be switching today. This is starting to become false advertisement. Your sauna, hot tub, and other equipment are constantly broken and/or slimed dirty and green. You realize most people come for those entities right? Who actually runs this dump? Apparently nobody. If I could leave 0 stars I would

Source: Google

★ 1

I’ve loved this gym for a long time, but it’s been frustrating lately. The dry sauna is down again, the wet sauna has been out of service for months, and now the hot tub is also closed. It’s really disappointing, as these amenities were a big part of why I joined. *Update the Pool is also down.

Source: Google

★ 1

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★ 1

Wer seine Ohren vor dem Schrei der Armen verschließt, wird selbst schreien und keine Antwort erhalten.

Source: Google

★ 4

I love Genesis. I lift weights and the machines work 90% of the time. Yoga and cycling classes are the best, and I enjoy running on the track. My recommendation is to cut the front desk and maintenance associates some slack- they take pride in the jobs they do, even when I come across machines that are out of order on a daily basis.

Source: Google

★ 2

Been coming here for years and something is always broken. Today the hot tub, pool, dry sauna and steam rooms are down. Two cable machines are broken and one has been broken for over a month. A hip sled is now broken. Months ago two benches were broken and instead of replacing them they got rid of them. The bathrooms are always dirty and maybe cleaned once a week. We will be looking at switching to wild cat

Source: Google

★ 2

Let me start by saying there are many great.young people who work at this gym who are.kind and pleasant. I have been coming here since March 2022.

It is 9:16pm on a Friday night. Apparently, the gym closes at 9. Noone came into the locker room to notify me that they were closing until 9pm as i stood there doing my hair like i always do. I said "no problem give me a few minutes". The young lady responded "you're fine" and then the lights were turned out from the front desk. I asked her to turn them back on so i could get my stuff out of the locker. She said she would go tell the front desk.

Unfortinately, the young man at the front, Shawn Caldwell (or something similar) stood there and insisted I should have known, and they were supposed to just turn off the lights and lock the door at 9pm. Not only did he put his coworker in an uncomfortable position (blonde young woman who told me was not rude at all) but having the lights off.in the locker room is a hazard as half the lockers are left open!

I get that it's closing time, and I have no issue with leaving before closing time. I even joked with the young lady that it is great they get off Friday and Saturday early. I simple didn't know.
There was no loudspeaker annoucement (turns out it's broken according to the ever-charming Shawn).

There were also two young ladies showering who needed to get their things from the pitch black lockers.
The longer I fumbled around in the dark collecting my keys, wallet and clothes, the more frustrated I became. I do not expect top notch customer service from these young people, i know it is noone's dream job to clean up after sweaty people, but i do expect the lights to be on while I grab my stuff.

When I got to the front and told them to turn the lights back on for the two young ladies still in the locker room, they refused. The other young lady at the front desk just muttered like the recalcitrant child she is that I should have known the gym hours by heart. I simply wasn't comcerned because I thought it was open 24 hours!.

Unfortunately customers here deal with a revolving door of staff, constant website issues, disgusting showers and pool, everchanging class schedules, and I personally have caught a mouse and a bird while attending exercise class. Though, I admit, I enjoyed the rescuing animals part!

Funny how I thought paying my $80 bucks a month and trying to treat everyone with respect would translate into being treated with a hint of decency in return.
I come here to work out and have time away from work and mom life. I don't expect to be treated like a queen, just like a paying customer.

Source: Google

★ 5

Great friendly staff with a ton of equipment options!

Source: Google

★ 3

Only thing “platinum level” here is the outside of the building

Source: Google

★ 1

I’m very disappointed with Genesis Gym due to unauthorized charges to my account. I was billed for services I never used or agreed to, and when I tried to resolve the issue with staff, they were unhelpful and dismissive. I’ve contacted them multiple times, but no one has taken responsibility or offered a proper solution. This kind of treatment is unacceptable and shows a lack of professionalism. I would not recommend this gym to anyone and I hope someone could contact me to fix the charges ($156 is way too much)

Source: Google

★ 1

Tried to find their prices online but they require both a phone number and an email. Very predatory. But at least a good sign that they aren't worth the effort of trying.

Source: Google

★ 5

I was leery to join b/c of all the negative reviews - but after grilling the staff, other members and my own observation, I found nothing credible on all the accusations of rude staff, unclean facility and the inability to cancel the membership. I think this is a wonderful gym with plenty of equipment (admittedly some of the machines could be updated, but they work). The staff is very helpful and friendly, kids club is available and my kiddo loves going, reasonable swim lesson prices and I've never gone and felt it was frustratingly overcrowded. I'm glad I signed up my entire family!

Source: Google

★ 4

Really enjoy the facility but you guys really need to fix the treadmills.

Source: Google

★ 1

Source: Google

★ 1

Parking space lines need to be re-done. I think current ones were drawn in kid's chalk and washed away.

Source: Google

★ 1

This Genesis location is disgusting. Every time i’ve been here, the bathrooms and locker rooms look like they haven't been even wiped down in weeks; mirrors, toilets or the floors. The sauna floor and seats are covered in slime and hair. Outside of the locker rooms, the machines are not regularly cleaned and the carpet always looks dirty with trash strewn everywhere. The front staff always seem overwhelmed. The last time I mentioned something, I was told they were “between cleaning crews” and there was no manager on staff at the time… its been months and nothing has changed.

Source: Google

★ 5

I was in town for just a month and wanted to keep playing tennis and fit in a few exercise classes. This was perfect. The manager, Johnny, helped me figure out the best option for membership and the tennis crew, Ines, Sergio and Robert, helped me plan my tennis schedule and I was off and running. Diana, the fitness instructor helped me fit in aerobics classes and I had an excellent month of fun and fitness. My grandson loved the Kids Carnival on a day off school too. The facility was very clean, towels always available, and staff everywhere if I had questions. If I were local, I would join. There was so much I didn't even use, even though I really wanted to try the cool smoothie bar! There were many icy days there and the parking lots were always cleared and salted. Great job.

Source: Google

★ 5

Best gym ever. Employees are super nice and they have everything anyone would need for a great workout.

Source: Google

★ 5

Best gym in Kansas by far highly recommend

Source: Google

★ 5

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★ 1

It'd be cool if the gym didn't close at 9pm on the weekend. Makes zero sense.

Source: Google

★ 5

Great group exercise classes

Source: Google

★ 3

It has everything you need, but very expensive. Seems like more and more equipment is broken and getting more dusty/dirty.

Source: Google

★ 1

Canceling our membership now. This was our 5th time (and last straw) bringing in our kids just to tell us their kids club is closed when on their website, normal hours are posted. We're even on the kids club remind app where they send updates and no one posted that they were closed today. So we lost out on a workout 🤦‍♀️ we joined this gym because of the childcare they offer. 3 times, they didn't have enough workers, so we got turned away. The other 2 times, they were closed and no one said anything, even after we called to confirm. We have to drive 20+ minutes to get to this gym just to go back home. Gas is wasted and time is wasted. It sucks because the women who do work in the childcare section are nice but, this just sucks 😕

Source: Google

★ 1

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★ 1

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★ 1

reading other reviews i might go cancel.

Source: Google

★ 5

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★ 5

I have been going to this gym for about 5 months and love it. The girls in the daycare are great and my kids really enjoy themselves. I have one currently potty training and they are fantastic about it and keeping it going while in there. One of the girls at the front desk makes the best protein shakes and I enjoy talking to her. Several of the equipment have had an out of order sign on them but are typically fixed within a week maybe 2 tops. Locker rooms are always picked up and clean. I have made several friends here and they have lots of workout classes to join.

Source: Google

★ 5

Source: Google

★ 2

This place has really gone downhill. Machines stay broken for extended periods of time, it’s dirty/dusty, and towels are left all over by other people but never cleaned up. The front desk workers never seem concerned about anything and often are just looking at their phones. It’s definitely not worth the monthly membership price anymore, sad to see it get this way.

Source: Google

★ 1

I used to really like this gym until I had to start paying to go somewhere else for Mixedfit classes I work full-time so 9am isn't an option not everyone is retired and 6:45 pm just doesn't work

Source: Google

★ 1

I would reconsider this gym if you are interested in using their hot tub and pool. They don’t mention when you sign the contract that during the week they rent out the pool to the high school swim club which takes up over half the lanes. That wouldn’t be much of an issue if they didn’t stay well past the supposed end time and take over the entire hot tub well after their practice time supposedly ends. The older kids are extremely loud and some of the coaches and parents treat it like their social hour and stay past the time as well talking around the pool making it hard to navigate around or enjoy your time there. This gym doesn’t even mention any of that nor adjust the monthly rate due to the pool basically not being easily accessible for members with the swim team just acting like they own the place. Management should be more mindful of how they allow the teams they rent the pool to behave as well as mentioning it when they give the tours because they definitely didn’t even hint that the pool would be overrun by high school kids who think it’s their private hot tub. I will be forwarding these complaints up the chain so this locations lack of transparency and misleading tactics to omit this when they are trying to get you to sign up is addressed. I understand why, this is a huge inconvenience and the current management doesn’t appear to have any rules enforced for these swim clubs. I’m also curious what the regulations for allowing that many kids in a hot tub at once is, I can’t imagine they are insured for 20 plus kids overrunning a hot tub.

Source: Google

★ 1

The only, only thing I loved was the cycling classes. The people at the desk are rude and talk to each other while you wait. Being in the military they told me my orders could get me out of my contract. when I went to leave they charged me another $80 for the next month because I didn't give a 30 day notice. I wasn't even going to be in Kansas next month. I was never told about a 30 day notice. The gym is over price and has bad representatives. I would never tell friend to go here. Do not even get me started on the personal trainer I had. I want my money back!

Source: Google

★ 1

The only reason that i choose this place is hot tub and swimming pool. The memberships is twice expensive then the other places in town however its the only place that has hot tub and wet sauna. Its already annoying how often I find them broken. Hot tub was not working for more then month and now its dirty and disgusting!

Source: Google

★ 4

Source: Google

★ 1

Do not get a membership here! They make it impossible to cancel your membership and will try to keep charging you forever. Staff is rude and the gym is a scam designed to never let you cancel!

Source: Google

★ 4

Source: Google

★ 1

This gym needs a little more professionalism.

UPDATE: Again with the professionalism. I was standing at the front desk and watched an elderly man in a wheelchair trying to leave the gym. There were 3 gym workers present who watched as this man struggled to open the doors by himself. I dropped what I was doing and helped the man exit the double doors because this multi million dollar gym does not have a wheelchair button.

One of the last issue o want to talk about is the sanitation which is pretty good with exception to the dry sauna. It is clear that the sauna has not been wiped down or maintained well. The floor mats are a tripping hazard due to how work they are and this needs addressed.

UPDATE: 1/22/2024
NEW PICTURE ADDED
I was not surprised when I came to the gym to find that management had not cleaned the sidewalks to allow safe entry into the gym.
A narrow path was made which shows me that the least amount of effort was utilized.
Many of us pay nearly$ 100 to go here and have an annual maintenance fee so this is not something I should have to review.
Update February 2024 new management. Waiting to see the differences.

Update 6/29/2024
Gym has gotten a new manager.
Here is my most recent update.
Some of the AC units have been out for a few days (I’ve gotten this information from people who are familiar with the situation) so the gym has been a little warmer than usual. I am guessing indoors it’s about 80 degrees.

While this shouldn’t be a problem because working out in mild heat is beneficial it comes down to the amount of money this gym charges us to w/o with the additional yearly maintenance fee and equipment is routinely broken and replacement equipment is being waited on.

The second issue I would like to address since my last review (as requested by my wife) is that there have been several present and past occurrences of women bringing their male children into the women’s locker room. Over the course of one year she has spoken to three different managers about the issues. Some of you may be curious about why bringing your male children into the women’s locker room might be a problem. On multiple occasions these young male children have been VERY observant about the female body. She has gone so far as to talk to one parent about the discomfort and strongly encouraged the use of the family bathroom. Other women have discussed this issue in the presence of my wife and with my wife. In discussions with the new manager the response was “I’m not going to tell a mom that she cannot take her child into the bathroom with her. I mean my wife does it with our sons”. This response is a complete and utter reduction of a persons feelings and quite frankly their sense of safety. It runs in the same vein of “if everybody’s doing it then it’s okay”. Point-blank-period women should not be left to feel uncomfortable in a space that is made specifically for them. My wife has requested signs, emails, or some level of notification be presented to gym members to remind them of age cut offs. The newest manager states “I will review the policy to confirm the cutoff ages”. However, there need to be more actionable steps to address this issue. Our belief is that if this was happening the other way around, young female children in the male bathroom that this would be getting more attention.

If the gym is actually concerned about making its female members comfortable in their locker rooms, as a business analyst here is what I would suggest. 1. If kids are not needing to change or dress allow their parent to drop the kids off at the kids corner for short periods of time 20minutes of less. This would allow them time to change and grab whatever’s necessary for their workout. 2. Put up signs and remind members of the family bathroom. 3. Consider future redesign of unused spaces.

On a positive note, I want to mention that the manager, MODU, has gone to great lengths to address some of the issues I have brought to his attention and has even found me while working out to let me know he was on it.

Source: Google

★ 1

Hot tub this evening 94 degrees been broken for over a month . Started with Gensis October last year . Hot tub illegally kept way to Hot 109 up to 114 all the way till middle january . Complained all the time , but didn't fix . Swimming not heated a not treated chemically as should be . Not until last month or so not kept safe . Steam room broken a lot , I understand the womans is broken almost all the time . No first hand knowledge on woman's stem room
Other issues in this new gym , but don't worry they will still take your money every month . They need to drop price otherwise don't do an annual contract with them . It's not worth it !

Source: Google

★ 5

It's hard to be consistent and stay on a schedule. It's much easier if you find someone else to go to the gym with to hold you accountable, so basically if you know somebody else is going to be at the gym looking for you then the odds are you won't disappoint them💪

Source: Google

★ 1

hot tub has not hot water

Source: Google

★ 2

Genesis Junk Fees. I used this gym last summer - I live and work abroad and come home to see family in Kansas every June-August. Signing back up for an $80/month plan involved a $4 enrollment fee, a $40 processing fee, and they're gouging me an additional $7 per payment for using a card (because how else do people pay for gym memberships?? With cash??). The equipment and facilities are good, but for the price of the membership and all the fees, the climate control should be excellent - it was really hot and stuffy inside. And the men's locker room really wreaks - those carpets are old and musty, most certainly mold underneath them, and the stench is really stifling. Overall disappointing experience. Next summer when I come back, I'll find another gym that won't gouge me with add-on fees, has better customer service, actually runs the AC, and keeps clean locker rooms.

Source: Google

★ 5

Source: Google

★ 3

It's 330 18 June.... You have three employees at the front desk, two of whom have nothing better to than flirt and ignore everyone else, while the third employee juggles the desk, check ins, the cash register, and towels.

Could these two do more than absolutely nothing, other than ignoring customers, waiting on a towel or service?

Not my first time seeing these two doing nothing.

On top.of that, With the air conditioning out, the pool pump on the fritz, water chemistry out of balance, no lights in the sauna, and mold on the tile grout in the showers, seems you folks need to uo your game, pronto.

And that's just the main Men's room

Not likely you will take action, based on Google posted previous complaints.

Source: Google

★ 5

It’s lit

Source: Google

★ 1

This is an older story but I was thinking about y’all today and decided you'd deserved the bad press. Wouldn’t help me or cancel my fitness plan when I was injured so BADLY I had to relearn how to walk. Let me repeat that for the back. I LOST THE ABILITY TO WALK AND THEY ARGUED WITH ME ABOUT KEEPING MY MEMBERSHIP. I couldn’t even drive. Be careful about signing up. They can’t even consider losing the ability to walk as a valid reason to break the membership.

I’m not interested in anything being made right. I just want your other customers to be informed.

Source: Google

★ 3

It’s a decent gym with a lot of different machines. The only bad experience I had called to cancel in January of 2024 and to confirm that my contract with this gym was canceled in February of 2024 both times I was told it was canceled. Now this is something reading on these reviews happens to a lot of people and should be investigated. I had $346.56 taken from me for the months that went past my contract. Now this gym is very nice I will give it that and they have some amazing staff but just be careful what you sign with them and make sure it is all in writing hopefully this doesn’t happen to anyone else

Source: Google

★ 3

Has great equipment and staff, but not great hours. You’d think weekends would have more flexibility with hours

Source: Google

★ 4

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★ 1

It’s a rare occasion they are open on time. Beware on the weekends they will never open on time! Sometimes they will open an hour late. They will act like it rarely happens and give you an excuse but it’s every single weekend I promise you.

Source: Google

★ 5

I really like going to this gym. It's got everything you could want

Source: Google

★ 5

I’ve been a member at Genesis since the rebuild and i’ve always loved it. Yesterday I referred my best friend and we sat with Jonathon as he very patiently walked her through the process. He listened attentively, cared about locking her in with the best plan and made sure there was no hassle or hidden fees. His transparency and gentle aurora made it extremely pleasing for a new gym member to feel welcomed. He checked in with us often and made sure we were comfortable at best. I highly recommend speaking to Jonathan and Johnny for any and all questions you may have. My only “negative” is that I do wish there were more sanitation shelves centralized downstairs to promote more equipment cleaning.

Source: Google

★ 5

Phenomenal staff. Josh and Moe were incredibly helpful getting me situated quickly and professionally. Great equipment and atmosphere.

Source: Google

★ 5

My health insurance recently changed and allowed me to get a discounted membership at Genesis. It was new for the staff there and a bit confusing, but they were quick to help me and figure out what I needed to get the ball rolling on membership. The manager especially made sure to get my contact info as he called corporate after I left (I had come in after 5pm) to make sure it was all squared away. So helpful!

Source: Google

★ 5

Genesis health club of MHK is the best gym in Manhattan. It’s got everything you need in a gym and is extremely clean. Josh the manager does a wonderful job with gym, and his staff members are extremely helpful to new guests.

Source: Google

★ 1

Have to cut a leg off to cancel and management is not good

Source: Google

★ 3

Attitude from your female desk help today regarding getting towels at 110pm today as I came in
Very quick to admonish me openly.

Maybe leave out more than one large towel- so we don't have to reach over the counter?

This was just at about 110pm today.

Seems to be an ongoing problem with some staff during very early hours, and slow times, after lunch, and not emptying towels bins that are overflowing. Housekeeping is noticeably poor during late hours and early a.m.

I did not review prior to membership... huge number of one-star 🌟 reviews.
Wish I had.

What is the problem with this establishment.

Seems to be a lot of unhappy customers regarding ability to cancel memberships that fail to live up to reasonable expectations. And that's only addressing one of many issues

I expected a great business model from a beautifully designed facility.

Looks like I was wrong, along with many others after we took the bait

The parking lot is a disgrace since it snowed. Minimal care. Heavy ice everywhere.

Plowing was at best minimal- and ice melt for the roads? Seems that your older clients are being set up for a hip fracture-- and maybe you will face a lawsuit down the road?

That's cavalier attitude.

Source: Google

★ 3

I love how upbeat the classes are and the amenities are excellent.
Edit on review: if you can get a membership in any way except a direct contract, do it. Direct contracts with the gym don't have a cancellation option.

Source: Google

★ 5

Joshua Narron, General Manager at Genesis Health Club, was so helpful and accommodating! He is a strong supporter of military members, and helped my husband and I obtain a week long pass to his gym while we were visiting from out of town. The gym was great, equipment was in excellent condition and met all of our fitness needs. We highly recommend checking this place out!

Source: Google

★ 5

Source: Google

★ 5

Great gym. Visited as an out of town visitor. Would be a member if I lived in Manhattan.

Source: Google

★ 5

love this genesis! josh was such a great help when i needed help!

Source: Google

★ 4

I think they have every machine. They have free weights.

Source: Google

★ 1

Called to cancel, was told I had to pay an additional single month (this is typical of most gyms, needing a 30 day full notice so not thrilled but was fine).

My card was charged an additional SECOND month after I wanted to cancel, was told by the manager Josh that no matter what I was told over the phone (had a record of a phone call, not a recording but showing I called on the day of the cancellation) there was nothing I could do and I was paying about $90 for nothing.

Source: Google

★ 1

Terrible staff and overall care for the customers. I stopped by on a Sunday to check the gym and the only “instructor” that was there and could give a tour said he was knew and did not know many details about the gym…He literally did not know almost anything about the gym (they don’t train their staff?).Next day, another instructor called me and scheduled an appointment at a specific time to go over the gym and to talk with the tennis instructor. When I got there at the scheduled time, he simply was not there and the tennis instructor could not talk to me because she was busy with classes. So I wasted my time again. Total lack of respect and care. Never stepping there again. Also, the gym is not as big as it looks in the pictures.

Source: Google

★ 1

They will refuse to cancel a membership and continue to charge you monthly. I heard this rumor before but have now experienced it. They have no reason to not cancel a membership and continue to charge monthly. We have had to make reports with the credit card company as well as the secretary of state and they still refuse to stop charging a credit card.

Source: Google

★ 1

I was in Manhattan for a summer and needed a place to workout. The recruiter signed me up and said as long as i cancel the day he stated will be no further charges, i was on a temp membership. Even after following his instructions to the letter, they are still, a year later threatening me over 1 month of dues and even threatening to put on my credit report. This is totally unfair when i did exactly as instructed, and to bother someone for over a year and threatn credit reporting, OVER 1 Mo DUES!!!!!!! This is the secondary market, charging people past the services rendered. Is clear i never came back, was clearly a temp monthly membership. They will wreck ur credit for a single mo, when it was their bad instruction. Stay away from this place,. and half the summer the hot tub and steam room was down, but I owe them $ lol. Gtfoh

Source: Google

★ 1

MOST RECENT TERRIBLE EXPERIENCE: (I complain to the management, but they don't do much of anything ever-Genesis is severely overrated)
Unfortunately, I had another really terrible experience today. The personal trainers are often so inconsiderate!!! I like to use the two-lane track for walking and often they stand right in the way with their clients-or they will be walking extremely slowly around the track and, in order to pass them, I will have to walk on the carpet or even on the basketball court-they just don’t care or show even the slightest consideration. Today, one of your personal trainers-Harrison Penney (I didn’t know his name, but checked the profiles on the wall) was very rude and extremely inconsiderate. He had his client even walking backwards sideways across the two-lane track-right in front of me. Then Penney himself actually got down and took up the entire width of the two-lane track doing push-ups (apparently, he was trying to show his client how to do a proper push-up). There was plenty of space on the carpeted area or the inside weightlifting area to do this. THERE WAS NO REASON WHATSOEVER FOR HIM TO BLOCK THE TRACK. I had to walk on the carpet to literally avoid stepping on him. Pathetic. Frankly, if he had even the slightest bit of common sense or basic consideration, he would have known not to do this.
PATHETIC!!! It’s bad enough that often the members themselves aren’t particularly considerate about not just walking right in front of me when I’m trying to use the track, but THAT YOUR OWN EMPLOYEES ARE JUST AS BAD. ABSOLUTELY PATHETIC!!!

I think they also use way too much chlorine in the swimming pool. My skin itches like crazy all the time. I used to swim all the time and NEVER had that problem.

Recently, the swimming pool’s heater was broken and the pool was really cold for several days. (I also just didn’t use it at all several other days. It was just way too cold.) Then they fixed it and guess what? About a week later, it wasn’t working again!!! And we’re still waiting for it to be at the right temperature. Then the swimming pool’s bathroom’s door had settled and you couldn’t close it for weeks. Now the door was removed altogether. Problem after problem after problem. My skin also always still itches from the excessive chlorine.
I avoided the gym the last several days because of the pool heater’s problem. Went swimming today even though it was quite cold.

Source: Google

★ 1

I bought a membership when they opened because I wanted to swim in an indoor pool. I have been very disappointed in the several years I’ve been there. The pool is COLD always! i thought it would get better after a while since it was new. I know the swim team practices there but there can be a happy medium! I even bought a wet suit to wear in the pool to be warmer. Via Cristy does physical therapy there but people don’t schedule because it is so cold. I know because I finally asked the doctor for a Rx and moved to their physical therapy on Seth Child’s rather than go to Genisus. I feel like they need to get professionals to take care of the temp and levels to make it better for your average person, not just the swim team.

Source: Google

★ 5

I am just a new member but the care and knowledge these folks share is unsurpassed with their honest to goodness skills they teach.....I see all ages and sizes and the best fact is everyone cares and treats each other with respect.....we all can be better people by just trying...thank you dear GENESIS....A GREAT BEGINNING TO ALL!!!!!

Source: Google

★ 5

Really nice staff! Super welcoming and good equipment!

Source: Google

★ 1

My gym is closed for a few days so I went online and filled out the form online for the free 3 day trial, called to confirm it and the guy said I’d just have to come in and they could help me. I go and they ask for my number and have me fill out the same form again with my address. Then another guy comes out and tells me they don’t do the 3 day trial because people were abusing it (totally understandable but advertise it on your website then?), he then informs me they have a $25 day pass. $25 for someone to workout for about an hour.

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★ 5

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★ 5

There is plenty of room (not during peak hours) to get on the machine or bench that you need to get your workout.

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★ 1

Absolutely awful experience, management was very rude, unwilling to explain simple process about my account (which is a corporate acct).When I asked to speak with manger over him, he flat out told me " that guys is meaner than I am". By far one of the worst experience/interactions that I have ever had with a manager of anything!

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★ 3

They gym is pretty nice, but dealing with them as a company is incredibly frustrating, They do not keep their word, they have lied about prices, about how freezing a membership works, about what amenities you actual have free access to verses up charges to use. Truly a frustrating company, if another gym in town works for your needs I highly recommend you choose whatever other gym it is.

Follow Up, after reading this review someone from Genesis contacted me and offered a free month to make up for the freezing issues. I appreciate that, truly, but wish they had treated me that way before I posted a public review.

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★ 1

Always a billing issue with this place. Tried to hold my account during pandemic but kept getting charged. Kept promising more free months for compensation but still charging me. Was finally told by manager (kara)it was fixed. Was supposed to let her know when I came back to the gym. I went back long ago. Somewhere along the line they canceled my account. Been stopping at the desk regularly for two months to get issue fixed. Someone just needs to put me back in the system and start charging me again. Now the new manager says he can’t put me back in system at same rate I had. So he offered to sign me up for huge increase in rate. I hung on at that old gym after the drywall was soaked in the storm/flood just to be grandfathered in to my rate at this new gym. If you are telling me I was canceled a year ago but nobody has stopped me from coming in, it should be obvious the problem is on your end. They canceled my account while I was supposed to be getting free time for compensation. Note the manager response below from a year ago. Yes, I edited that old review. You can see I have been going there regularly.
Manager couldn’t care less. Chronically broken billing system. Terrible customer service. They survive because of a constant influx of new people in town. Work out on post for free.

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★ 3

This is like mondo burger of gyms. The facility is nice but the machines are organized kind of wonky and for the price ($100+) I expect clean towels or paper towels available at all times -- anything adequate to wipe down the machines.and the Women’s lockeroom smells like feet. Positives : plenty of space between the 3 floors and kids club - the hours and the staff are awesome.

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★ 5

My personal trainer, Joe Wells, is a master of his trade. I’ve had 3 other personal trainers previously and Joe is far more knowledgeable, positive, and focused than any of them. His work with me has made my disabilities feel nearly non-existent as well as helped me shape my body into something beautiful. Other than that, the gym is pretty decent.

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★ 2

I really like working out here, but the gentleman at the front desk at night has an attitude problem. He has raised his voice at several people since I started going here and is usually never helpful with anything when asked.

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★ 3

Love the gym, but had issues with whoever runs Financials. Was informed they no longer work there and they are trying to make things right with members whose accounts were altered. Will update my review when its fully resolved. So far they have been very honest with the issue and are working hard to fix it with the members it effected. Plan on renewing soon (daily pass has gone up in price)

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★ 5

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★ 1

They have terrible business ethics and practices. If you choose to leave this joke of an establishment watch your bank account. They charged me 4 months after the fact I left and gave written notice not to extend my contract and here I am 5 months later waiting for a reimbursement.

I have went back to this club multiple times to discuss the problems and resolve the situation. I had also provided multiple phone calls, emails, corporate phone calls, etc. To have my money reimbursed and yet they still clinch on like they are a Bank, holding my money. The management team is now offering to pay me through application, such as Venmo, cash app, PayPal etc. to make it right for the unethical practices that this club partakes in.

They only offered this to me because I had provided bank statements, as well as a copy of my written notice via email that I did not want to extend my membership. I have yet to receive any reimbursement, and I strongly advise any of you past, present and future members of this club be weary of just how this organization does not care about your overall health and well-being, they only care about what’s in your pocket.

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★ 1

This gym will continue to charge you even after you sign cancelation documents in person, be wary

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★ 2

They do not care if the machine is broken or not working properly They lie about Fixing it and have no idea when it will be fixed.

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★ 5

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★ 5

Come learn about Bal-a-vis-x with Earl Robinson. BALance, Audio, VISual, eXercise.
Get both sides of your brain working.

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★ 5

I'm a member here and and still new to the club but I like how they have a lot of different training and exercise machines. They also have a day care that I can bring my children to while I'm exercising. The staff there are very nice and helpful. I definitely love this gym

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★ 5

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★ 5

Always enjoy my work out which is great because It makes it easy to walk in scan my card and go on when I wanna get my head right and not talk to anyone after a long day

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★ 5

Good facilities for working out and swimming.

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★ 1

I like the gym and facility. However the pool is always cold all the time.

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★ 5

Derek is definitely my favorite trainer. He cares about all his clients. Makes me feel like I can do anything. Gym has been a great experience so far. Taylor was really caring and understanding when she called me, very friendly!!

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★ 5

It's a beautiful gym! Taylor is great although I think the passes should be extended to the original 7 day being that creating a habit generally needs to be longer than 3 days to establish a routine and become comfortable in making a financial decision. Other than that, it's a beautiful gym and seems like a great place to spend time focusing on your health!

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★ 5

Very clean and a great place to workout.

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★ 1

This place is awful, the pool heat is broke all the time, hot tub jets broke. They never posts when happens. The women's showers are always clogged. This place is not even 2 years old and multiple problems everyday.

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★ 5

Nothing but good things to say about this gym. Hit up Jordan when you get ready to join!

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★ 4

Staff friendly. Was clean today. Great personal trainers.

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★ 3

This place is way too small for the amount of people they have going there. I’m considering cancelling my membership because there’s no room to workout way too often

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★ 5

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★ 4

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★ 5

Just getting started for 2023. The staff has been great, very friendly and helpful. The classes are tough, but the instructors are great. The facility is very clean

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★ 1

Service desk and management plays the game of blaming each other/ playing dumb. They will pull every trick card to try and get money from you. They absolutely don't care about you or your financial situation, they will grift you.

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★ 3

They had some confusion with payments stopping after cancelling a membership. Working through it now, will update when resolved. Jordan has been helpful so far though.

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★ 2

Newer facility, but the men's locker room smells bad, is often messy, and has chewing tobacco in the drain of the shower and steam room several times per week. There was one wad of chewing tobacco in the steam room that remained in the same spot for 3 days. Lots of young men using offensive language in the facility as well. Thinking about canceling my membership for these reasons. I wish it was more of an upscale facility.

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★ 4

I just wish that it was an actual 24/7 gym. It messes up your rhythm/routine with the inconsistent on-off-on pattern.

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★ 5

great place love it.

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★ 5

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★ 5

Awesome place, doesn’t get too busy where you can’t get a good workout in.

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★ 4

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★ 4

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★ 5

The best amenities in the area, schedule that allows for complete flexibility, and the pricing is absolutely amazing compared to my previous gym memberships.

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★ 4

Clean facility, friendly staff, good atmosphere

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★ 4

The club is great, it could use shades on the windows in the upstairs studio, though. The glare from the sun during the evening classes is brutal!

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★ 4

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★ 5

Great atmosphere

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★ 5

great gym location, the view is awesome. Lots of space and the staff is great!

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★ 5

Great staff, they’re friendly and helpful. Definitely my favorite gym in town!

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★ 5

I'm a member & work there in the janitorial side. Guided tour on visits. Members can have a guest occasionally to work out with. Great very well qualified friendly & thoughful managers & trainers,Very friendly staffing for the most part. Child care available, Front shake & smoothie bar, protein, energy, drinks & snacks, Many type of health drink mixes for workouts. We have a suana by pool are, steam rooms & showers in locker rooms, indoor pool & whirlpool, basketball & tennis court, running track, alot of cardio equipment, exercise machines,& free weights. 2 excersise studios with different cardio & yoga programs, a Zuma program but it's mainly in Spanish. No morning regular Aerobics with great rock or upbeat music in English right now. Music is building isn't widely diverse but plays alot of R&B, rap, and pop mall or store music. Very little Rock or country but, you can listen to your own music there via headsets on your smartphone. We have a Grandslam room for Birthday or other party's for rent that is all ran by the club. We are doing some upgrades & building improvements often. Place is kept cleaned constantly daily by us janitors & custodians. Also the club owner owns 3 apartments complex near by with competitive rent that are currently being recovered & upgraded. Alot of parking space out front. Oh yeah we have a great physical therapy place inside that's part of Via Christi with very helpful & knowledgeable physical therapists. Open 24hrs most the week. Special events as well on occasions. Competitive membership prices as well. Very diverse people here. We got people of all ages & walks of life here as well. Veteran friendly as well. Place is has everything you need to whip you into shape & help you maintain a healthy lifestyle.

Source: Google

★ 5

Super comfortable place to go ♥️

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★ 5

Great place to go. Taylor was great at helping me with what I needed

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★ 5

The staff is wonderful and very helpful! Had a really good experience with Taylor Farris! The gym is also clean and easy to access different areas! Also love the built in daycare as a single mom!

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★ 5

Good customer service, clean building, very organized and fancy.

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★ 5

The gym is very clean, and the equipment is spectacular. One of their worker’s named Taylor customer service is really good.

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★ 5

Overall great experience, cleanliness of the gym was top tier along with the friendliness of the staff. Just a great overall gym

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★ 5

Best gym

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★ 5

Great facility, tons of machines to work out all muscle groups! Friendly staff and clean environment

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★ 5

Really clean and nice facility with great staff. Would recommend.

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★ 5

Everything!

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★ 5

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★ 5

Helpful staff! Especially at the kids club. They create a fun and encouraging environment for all kiddos. :)

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★ 5

Very clean, great equipment and friendly atmosphere!

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★ 5

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★ 5

Love this gym! The workers are so kind and friendly. It’s well worth the price!

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★ 5

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★ 5

Really nice gym. Classes for everyone. My kids have a blast in childcare.

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★ 5

The front desk and day care staff are always so kind helpful. The workers in the kids club really take time to get to know the kids other than just watching them while you workout. The atmosphere is amazing!!

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★ 4

I enjoyed working out here, it is a very comfortable environment

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★ 5

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★ 5

The gym is great!! I love the front desk & kids club staff! Kids club is a huge perk with having kids.

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★ 5

The staff at the front desk and in kids club are always super warm and welcoming, the facility is great and love the option of fitness classes

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★ 4

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★ 5

I've been a member for three years and I love this place. I'm a 785mixxed fitness member and part of the Kansas Zumba Crew

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★ 3

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★ 5

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★ 5

I love the exercise machine options. I have plantar fasciitis and there are plenty of options that accommodate my condition. I also joined for the swimming pool, the only indoor Olympic size pool in town.

Update: I have two suggestions: 1 - please install a swimsuit dryer in the locker rooms. 2 - Please add more classes in the evening aimed at fat burning instead of cardio. I like to dance, but the Zumba and other dance related classes are too fast.

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★ 5

Ines Mesquita is a fantastic tennis coach. So appreciate her helping me get better in my tennis game. She's the best.

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★ 5

Awesome place, 10/10 would recommend!!

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★ 5

Love it here!

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★ 4

Genesis is a great place to workout. I love the swimming area and the water exercise classes they offer. They do need a drainage system in the pool area so the concrete walkways can be cleaned without the dirty water running into the pool. It tends to get really murky. They also need better cleaning practices in the showers where the drains are. It would be to the company's advantage to have swimsuit spinner machines in the locker rooms because the carpeting gets so wet from the wet suits on the floors. This will cause mold and mildew eventually. Small things like this need to be fixed before it gets worse. The people that work there are very friendly and they offer many different ways to get exercise besides just exercise machines.

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★ 2

Steam room is broke. Has been for over 2 months. Never clear on when or if it will get fixed. When asked, the answer is vague.

Kids using jacuzzi for kiddie pool.

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★ 5

I really enjoy the classes and instructors. I have a trainer once a week, who is awesome. But, I would really like to see the equipment dusted and clean more.

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★ 5

Walking in the pool

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★ 5

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★ 3

New to the place it’s okay. Was expecting an actual three lane indoor track it’s definitely not that. The pool is great. Some of the staff are sketchy looking and rude. There has been a Bobby pin in the last shower stall for two weeks (I shower everyday across from it) it’s still there so that makes me question how well they are cleaning. Personal trainer didn’t even show up when there was an appointment made which put a bad taste in our mouth. But other than that the place is okay. Early am is the time to go.

Source: Google

★ 5

This gym is great!
The day care staff is amazing and beautifully kind. They'll watch your kids for UP to 2 hours!
They've got tennis courts and a swimming pool. The absolute cleanest gym I've ever seen in my life.Not many real competition weight lifting bars. So you might start bending bars if you go over 500+ ish pounds. Very nice weight lifting areas that is well layed out.
Lots of people of all fitness levels from the elderly to competitive bodybuilders go there daily.
Nice little protein shake bar. Very nice place, extremely clean, sometimes you run into a young college person very obviously looking for attention/ a date....which may be good or annoying depending on the person lol.

Highly recommend 9/10

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★ 4

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★ 5

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★ 5

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★ 5

Great gym! Lots to do and the daycare is so clean!.

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★ 5

Time after Time quality of life.

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★ 2

The locker room is always dirty but the gym is generally nice. It is extremely inconvenient that it is closed on FRIDAY AND SATURDAY night

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★ 5

Kara (the club manager) is hands down the most amazing employee that Genesis has. She is a rockstar at customer service, and always helps me and my family. Thank you Kara for being such an amazing person!!

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★ 5

This place has been amazing! I had been having a hard time getting back into the gym but everyone here has been so inviting.

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★ 5

Genesis health club rocks! I really have had success with personal strength training goals with my trainer, Kayci! She showed me how to increase my back strength with proper alignment & posture, eliminating shoulder pain.

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★ 5

Have been working out with Genesis for a few years now. I recently started training with Caitlin. Caitlin is fantastic. I have seen many improvements since I started working with her. She motivates me and is a lot of fun as well. I definitely recommend her to anyone needing an excellent trainer.

Source: Google

★ 5

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★ 5

My trainer Caitlin is fantastic. She pushes me hard but is also quick to adapt to my chronic injuries when needed. Sometimes there are a lot of people working out and limited equipment available, but she always finds a variety of workouts for me.

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★ 5

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★ 5

I absolutely love coming into the gym! The atmosphere is always so welcoming, Sara is always the first and last to greet you and if you need anything to just ask her! She’s is definitely one of the hardest workers there and is always so kind. That girl deserve a raise!

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★ 4

Wish there were 2 different locations in town, it's packed most of the time.

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★ 5

The nicest gym I have experienced in Manhattan. Highly recommend for someone who wants to workout in peace at gym with nice equipment and amenities.

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★ 5

This gym is amazing. Not just for looks and the new building, but the staff their all so friendly. The management team is like none other!! They work to start new programs that are not only fun but beneficial, and are accepting to recommendations like getting new or more equipment. Kara, Ryan and the rest of the genesis staff y’all are fantastic!

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★ 5

This is hands down the best Gym in Manhattan, KS. They have tennis courts, a basketball court, pool, sauna, fitness classes, brand new weight lifting equipment, and a smoothie bar. The staff here is very friendly. Their gym manger is always going above and beyond for all her members and does it with a smile on her face. Also, the price for what you get here at Genesis is a steal compared to other gyms that try to reel you in with slightly lower pricing but does not offer any amenities whatsoever.

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★ 5

Best gym in town by far! Staff is friendly. Trainers are knowledgeable. Management seems to be doing a stellar job to say the least👌

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★ 1

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★ 3

The only reason why I still have a membership is the pool but this is why my opinion is so low.

On the positive: their fitness classes are great!

For a multi-million dollar complex, and tons of members, there are only four squat racks and deadlift locations. Over half of the facility is a tennis court and a good workout takes three times as long because you have to wait and be aggressive with the machines. I hate talking to people while working out, so to communicate my workout to others defeats the purpose.

Additionally, their "free" fitness consultation seemed an insult to me: I am not obese. I was labeled as that because my body fat percentage is a little higher. I work out three times a day -- often at another gym.

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★ 5

Kara is fantastic!

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★ 5

We are very happy with our swimming instructor Barb at Genesis in Manhattan,KS. She's been awesome teaching my son different strokes and how to do them most efficiently. My son is also learning other skills such as how to turn to change direction under water. She's been very encouraging and motivating, we couldn't have been happier with her lessons!

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★ 1

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★ 4

Club Manager is the best!

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★ 5

This location is absolutely the best!! The Club Manager Kara is so sweet and considerate. Also, the Kids Club has take great care of our babies for three years now.

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★ 1

Would love to give a 0 stars of this place. I have now had two bad experiences with them, I won’t be allowing myself to have a third.

Most recently, we had gone in and done an addendum to our contract that stated (in more than one spot) our last payment would be taken out on the 15th of Feb. We had a withdraw on the 15th of March. We went in to fix it and get a refund. We were told that the employee who drew up the addendum had no right to do so, and therefore she was not going to honor our addendum signed and dated by one of her employees.

The gym was always so busy and packed, often we pulled in to go and could only find a few parking spaces out at the very edge of the lot.

We spent $618.00 for a total amount of visits of 9-10 times.

Source: Google

★ 1

Literally the worst gym I have been to yet and was overcharged from the contract that I signed. There were better gyms in Iraq.. really disappointing that there is not a zero star rating.

Source: Google