★ 2

I want to start by saying the coaches are great. The workouts are challenging, motivating, and I’ve really enjoyed the energy in the studio over the almost three years I’ve been going on and off.

However, I’m really disappointed in the customer service and membership handling.

I’m currently on my second pregnancy, and for health reasons I was not able to work out for a period of time. I kept my membership going for about three months even though I wasn’t attending, and eventually decided I needed to cancel.

Because you can’t cancel in person, I submitted my cancellation online within their stated cancellation window. By the time they responded, it was already one day past that window. They told me they would refund the next month’s charge since I’d been charged anyway.

That refund never happened.

I had to call three or four times, go back and forth, and still never received the refund I was promised. I’ve also tried calling on two separate occasions recently and no one answered the phone.

In the end, I’m out about $170 for a month I was told would be refunded, on top of the previous months I kept the membership active while unable to use it. I had even told them I planned on coming back once I was cleared to work out again, but this experience has really changed how I feel about the company.

The workouts and coaches are truly great, but the way my cancellation and refund were handled has been very frustrating and discouraging, especially as a long-time member and pregnant mom trying to do the right thing.

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★ 5

Love the staff!

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★ 5

Orange Theory transformed my fitness and energy levels. I've been going for 4 years and I love the variety of workouts and the ability to measure my heart rate and progress at every session. I started with 2 classes a week and could barely jog on the treadmill. 500 classes later I go 4 times a week, can run for the entire 50 minute Tread class and still have energy left. I love the strength class that is just floor, as a complement to the more intense cardio classes. I'm in great shape, maintain a healthy body weight, and have never felt as fit and healthy. The coaches are absolutely fabulous. They welcome and encourage you whatever your level. You go at your own pace. I totally recommend it to all ages. There's no risk, you can even try a class for free. And you'll meet some great people.

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★ 5

Love the program, app, on screen info in class. The motivation and energy of the coaches are great! The challenges monthly keep me accountable.

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★ 1

Charging an extra month after cancellation is not good management.

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★ 5

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★ 1

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★ 5

Personal training without the high cost. The coaches who lead the class are awesome. They watch to make sure you use proper form in the weight room and on the rower. Time on the Tredmill goes by fast, as they lead you through the workout. The coaches always are positive and have their own personality. Heather smiles in class and add humor throughout the class. I have been a member for 5 plus years, and I can see a bigger difference in my overall health and fitness level. Great community of people.

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★ 5

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★ 5

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★ 5

Love this place, motivating music and instructors. You make it as difficult as you want. Healthy money spent. They offer deals to members often.

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★ 5

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★ 5

Love the workouts, people and coaches.

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★ 5

I’ve always hated the gym, and mundane work outs. This workout is different every class, and I’m really impressed. Great music, friendly people, and positive energy all around. I’ve spent more money on a personal trainer by the hour. This is even better than a personal trainer, 1/3 the price, and the group keeps me going. The technology is amazing and my only regret is waiting too long to try it. I’m already seeing results in my energy levels, sleep, and mood. Turning 40, this is that change I was seeking to make this the best decade of my life. I’ll post an update down the road.

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★ 5

Orange Theory Fitness has become my go-to for a dynamic workout experience. The combination of heart-rate monitored interval training, diverse workouts, and expert coaching keeps me engaged and motivated. Each session offers a new challenge, blending endurance, strength, and power exercises for a full-body workout. The real-time feedback from heart-rate monitors ensures I maximize calorie burn and performance. The supportive community atmosphere enhances the experience, fostering camaraderie and encouragement among members. With Orange Theory, I've found more than just a gym – it's a lifestyle that empowers me to reach my fitness goals and become the best version of myself.

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★ 5

Best workout model I’ve ever had

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★ 5

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★ 5

Best workout of my life! I’ve never stayed consistent with a gym before Orangetheory. 450 classes down!

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★ 5

Best place for the fitness, They have the best trainers and best equipment

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★ 5

Great work out family! Come in get your sweat on and have fun while doing it! Glad to be orange! 💪

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★ 5

Great instructors, nice classes. Clean, great machines . All around great atmosphere.

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★ 5

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★ 5

I enjoy OTF workouts because they are different and challenge me to be better than I was before. Workouts are led by awesome coaches who motivate you not to give up on yourself.

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★ 5

I love the motivating coaches and peers. If I didn’t have them, I wouldn’t push myself like I do there.

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★ 5

Mostly I like the friendly staff. Front desk is great. Always greet by name.
When I struggle, the coaches seem to know, are there to advise me. I love OTF.

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★ 5

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★ 5

I was anxious before the first class, because I have been out of shape. After the class I feel really good and full of energy. Looking forward for more classes and reach my fitness goals.

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★ 5

I love the positive + competent coaches, the efficiency of the workout, the challenge. I leave looking forward to the next session. It's hard to take a day off!

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★ 5

My wife and I have been going for about 2 years now and love it. OTF is a huge part of our lives and I've experienced significant improvements with both my mind and body. We appreciate the instructor led workouts and we like that every class is different. Staff is amazing, always friendly, and they make an attempt to get to know each and every member. 💯

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★ 5

Went for 60mins this evening with Andrew. Everyone was super nice and made me feel welcome! I was highly anxious due to being used to toxic gym environments but everyone I went with was super nice and helped explain things. I’m not used to high intensity workouts so when I started feeling lightheaded and nauseous Andrew, Emily, and one of the other women who was there working out helped make me feel better. I would highly recommend attending! 🖤

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★ 5

New to the area and absolutely love it here! Coach Andrew is the best!

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★ 5

Really enjoy the variety of workouts! The workouts are effective and a challenge.

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★ 5

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★ 4

Visited from another OTF. Small gym with what seemed to be a tight-knit group of people training. Located in a nice strip mall in a great part of town.

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★ 5

such an amazing work out

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★ 5

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★ 5

S/O to AJ and the front desk staff for welcoming me in! Very cool atmosphere and community. Loved how I was introduced to the members before the class and how other members were encouraging me/helping me through the workout! Highly recommend!

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★ 5

Love the wonderful ladies that handle the desk and do the coaching. OTF is a great program!

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★ 5

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★ 5

Best place to work out! Friendly faces, wonderful coaches. You feel like a part of the family from the minute you walk into the minute you leave!

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★ 5

love this place!

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★ 5

This workout makes you feel great after and the staff is SO encouraging and sweet. Hands down pick this over the YMCA.

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★ 5

I love OTF! The fitness is great! The people are wonderful! And the trainers are remarkable!

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★ 5

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★ 5

I love Orange Theory! I have always struggled staying consistent going to the gym, but the coaches are awesome at keeping you motivated, the music is always bumping and I enjoy being able to track my progress on the app from the in-body scans. I would definitely recommend!

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★ 5

Absolutely love OTF! The environment is encouraging. The coaches care and keep you accountable. They take the time to show you correct form. Also, the heart rate based workouts build your endurance. Detail reports of your workout are sent after each workout. Which I love to review! OTF is an investment on your body and it’s worth it! I’m seeing results already when I work out independently. Overall, 10/10 fitness place. 🍊🧡

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★ 5

I have gotten motivated to exercise. Good for all levels. I am post surgeries and I can still do it. Kudos to Regan and Heather, great coaches. Lexie and Maggie are awesome too. I love this place.

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★ 5

Orange Theory has changed my life… twice now. Lots of joint injuries from pushing too hard, letting form slack most of my life… and Orange Theory is getting me back into shape while helping me joints. Before my first visit to Orange Theory, I was 30 and my body felt 40 or 50. I’m feeling more my age every day. The gym atmosphere and community is absolutely wonderful. I’m feeling healthier than I have in 8 years (when I was 24). Orange Theory has changed my life!

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★ 5

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★ 5

I absolutely love this gym and if you give it a try, you will love it too! The workouts are challenging yet coaches are there to support you and your goals. They have monthly benchmarks and signature workouts that keep pushing you to do even better, and they rally around the community and support small businesses! If you are looking for something that is more than a workout, this is the place for you!

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★ 5

I’ve always had high cholesterol and had to take medication for it. I joined OTF and within 6 months my cholesterol went down drastically and I no longer have to take medicine. I wholeheartedly believe the heart-rate based workouts at Orange Theory is what did it. It’s the only gym I’ve ever found to hold me accountable. Highly recommend!

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★ 5

I already had 4 sessions and I’m getting to love this, feelings great worth every penny I’m paying to get back on shape, and best of all in a great environment. Shoutout to Coach Maddie, everyone there makes you feel very welcome.

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★ 5

Great variety in workout. Good encouragement!!

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★ 5

It's a great place to get motivated to get in shape - even when you are just getting started.

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★ 5

Love! More life for sure. Wonderful coaches, great environment, and seriously superb workouts.

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★ 5

If you are looking for an inclusive, positive, and knowledge place to exercise this is it! Not only has it been great for my physical health but also my mental. Thank you OT team. Much love!

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★ 5

Thank you Wichita East Orangetheory for letting me part of your family for the past 3 weeks. I have really enjoyed my visit. Everyone there has been so welcoming and kind. Love the coaches, they are awesome! And the studio is so clean. See you on my next visit!

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★ 5

I love Wichita Orangetheory! I’ve been to several Orangetheory‘s throughout the United States, and Wichita has one of the best. Great equipment, and the best coaches! Thank you, Regan!

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★ 5

If you want a community of great people in a safe environment, this is the place. Great trainers who motivate me each and every class.

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★ 5

I love OTF. Friendly/fun atmosphere and they call you by name! So thankful to I have found this workout place! I have noticed an improvement in my overall strength, mobility, and endurance! Thank. You OTF and they have the best fitness staff!!

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★ 5

I really love the culture at Orange Theory! We celebrate together and encourage each other. Even if you don't have a workout buddy, you still feel a sense of belonging and welcome.

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★ 5

Great place! I’m Inspired by the coaches!!

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★ 5

I enjoy the workouts, atmosphere and that everyone is there to put in the work. All the coaches keeps me motivated to try my best and I'm always surprised at what I can do. Highly recommend giving OTF a try!

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★ 5

I have absolutely loved my experience so far. I started in September and have loved every coach I have had. They are so welcoming and very good at checking in with you to make sure you have the modifications and motivation you need.

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★ 5

This workout, space & people make me feel powerful!

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★ 5

Love OrangeTheory Wichita! Great place to workout. Workouts for all levels and amazing coaches that help you work toward your fitness goals. #Morelife

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★ 5

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★ 5

I just recently started going to orange theory. I really love going and look forward to my next class. It’s so much fun! The coaches are awesome and very willing to help.I like that I can work at my own pace. The music is so motivating and everyone is so friendly.
Love this place!!

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★ 5

I've become pretty addicted to Orange Theory over the last year or so. The workouts are more challenging than what I could put myself through at home and feel faster because I'm doing them with others and constantly have a coach pushing me. They always keep things interesting with new workouts and different incentives. Yes, it's a bit pricey but if I didn't think it was worth it, I wouldn't keep coming back!

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★ 5

This place is amazing! I really enjoy it. All of the staff are super nice. I get a great workout. Each class is always different. The workouts are interval based. I love my second family :) (4 years ago, posted my original review)
Now I’ve been a member for almost 7 years. I have a 2 year old and one on the way in a couple months. COVID. I’m never turning away. Orangetheory is one of the best things that’s came into my life. It’s a workout like no other! Don’t be afraid to try it; there’s ALWAYS options for any fitness level.

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★ 5

I’ve tried several different gyms and ways to care for my health but this place tops them all. The coaches and front desk staff genuinely care and bring the knowledge to each day. The workouts are 🔥🔥🔥. It’s truly a competition with yourself to get better each day and I’ve never felt stronger. Thank you OTF East family for accepting me into the ‘cult’ 😎😉

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★ 5

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★ 5

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★ 5

i loved this place for keeping my health good , never feel boring to exercises

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★ 5

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★ 5

It's challenging, I feel great afterward and I feel accomplished afterward. It's so important to show up and participate in something that is going to benefit you physically and mentally.

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★ 5

There are two two OTFs in Whicta and the East one is really good. AJ and her team are very passionate and you feel energized in all the workouts.

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★ 5

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★ 5

Friendly, helpful, and knowledgeable trainers who make the class fun while also challenging. Attentive and friendly staff to answer any questions and concerns and offer helpful advice.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Always up beat and carrying about everyone's personal journey.

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★ 5

Amazing workout! I went in a little bit nervous because of a back injury. The coach was able to provide excellent instruction and was able to offer modifications to the exercises to keep my back safe. Amazing staff, amazing music, amazing workout!

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★ 5

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★ 5

I love the fact that the workout changes every day, yet still use all three stations every time. The coaches are wonderful, always willing to help you if you have questions and will also help with form if they see something you should adjust, but do so in an encouraging way. I love that I don’t have to think about what to do next - the coaches guide you the entire time. On top of it all, I know I will always get a great workout and burn a lot of calories. It is the best money I invest on myself each month - I recommend it to everyone, no matter what your fitness level is.

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★ 5

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★ 5

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★ 5

Intense, fast-paced, high-quality workout and knowledgeable, helpful, encouraging staff. I highly commend Orangtheory to anyone who wants to get focused and take their training to the next level. Jake (the owner) has built an exceptional business with an exceptional team of coaches and support staff. I’ve only gone three times, but I already notice a difference in my body composition and overall cardiovascular strength. Go to Orangetheory and be transformed.

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★ 5

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★ 5

Best workout I have ever done. Great coaches. Great people.

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★ 5

Loved the training. Excellent motivation.

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★ 5

As a working mom of 2, for me is very important not to waste a minute of my day and in Orangetheory I found the most efficient workout, 60 minutes exercising your whole body with the most professional coaches. Its like having a personal trainer without paying a fortune!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Best place to workout in town! Staff and coaches are amazing and genuinely care about you and your goals. That alone keeps me but the workouts are amazing and effective!

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★ 5

Amazing customer service! The staff is super friendly and professional!

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★ 5

I love the intensity of the workouts, how helpful the instructors are for anyone new in their class and they also keep an eye out on you to make sure you're able to do the workout with the class.

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★ 5

I enjoy the staff and facilities at the Webb Road location Orangetheory Fitness . This is not my home gym, but every visit feels like home. Exercises are adapted to meet my personal needs. 🍊

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★ 5

When I'm in a good routine, I can do it 2 to 3 times a week. I would do it more but I would burn too many calories. I never leave disappointed that I didn't get a good workout.

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★ 5

They provide a great overall total body workout! I have been very pleased from the first day!

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★ 5

Best gym in town. The staff and coaches are second to none.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love the experience ambiance and the coaches. Such personal attention . Fun classes. The only way I would workout consistently and wanting to go back everytime.

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★ 5

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★ 5

Extremely motivating workout atmosphere. Educated and helpful instructors

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★ 5

I broke a sweat and feel like a million bucks!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I LOVE orange theory and all the instructors. I am in the best shape now because of them and just love the atmosphere! Great vibe!

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★ 5

Amazing workouts and caring staff! I look forward to the classes because they are helping me get into shape and reduce stress. I always feel welcome and highly recommend them.

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★ 5

Best workout ever! If you’re looking for a workout that gets results, this is it!

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★ 5

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★ 5

I love OTF! The workouts are different everyday and the coaches are always encouraging and there to help with form and accomodations. I love that all I have to do is walk in the doors...everything else is taken care of!

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★ 5

Orange theory is the best! The workouts are insane in the month of October! I love the friendships that are formed with other class members! The staff is beyond compare! Submitted by Tricia g

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★ 5

First time, great experience! Being able to go your own pace while also being challenged was great. Heather was amazing and Jennifer was also awesome!

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★ 5

I love this place and the coaches!! You see people there from age 18 to 81! The coaches give you the encouragement to have the best work out for you! You are only competing with your self and no one else. Coach AJ it top notch she works with each person to help them find what works for them and pushes you to be your best!! I am glad I found OTF come give it a try you'll be hooked!

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★ 5

I love this program! The instructors motivate me to give my all and get stronger in every class. They give tips for improvements during each session. Running outside is my favorite but Orange Theory is a close second. It’s not your average group fitness class. Give it a try!

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★ 5

Orange Theory Fitness is great! I like that after a long day at work I can work out without thinking about what I should do. I can put in as much effort as I want to that day without making a plan. The staff are very motivating which is also great! I’m looking forward to reaching my goals!

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★ 5

The 5 star average speaks for itself. Love the new owners too! It’s expensive, but more than worth it if you’re putting the work in.

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★ 5

Loved the gym. Extremely clean, the workouts are different day, and you always leave knowing you got a supreme workout.

Can’t wait till they re-open!

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★ 5

Checked out the Wichita East location today and was very impressed by the overall cleanliness, which is really important in a gym, but obviously with the virus situation a huge deal. The staff at the front desk was very welcoming and energized and willing to explain their process and answer questions. The setup inside is a very well oiled machine and Coach Regan was very upbeat, easy to follow instructions and led the class well while still finding time to check in on individuals. Thanks so much Regan and the OTF Wichita East staff for showing a guy around!!

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★ 5

I hate that I love OrangeTheory so much! Every day is something different and every day is challenging. I always leave feeling great about myself and know that I just spent the last hour doing the best workout I can get. The Coaches are always there to correct my form, which I love, and to push me harder, which I hate in the moment but am thankful for! So glad I drank the Kool-Aid!

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★ 5

I travel for work every week and have been to quite a few OTF studios across the country. The 5am coaches at Wichita East (I think West as well since it seems like a lot of the same coaches) are the best group collectively I’ve ever had - extra shout out to Brandon and AJ - they are both amazing and super inspiring. My project in the area just ended, and I will definitely miss all their classes!

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★ 5

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★ 5

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★ 5

I have been going to OTF for a little over a year now and love that I finally found workouts that I enjoy. Never before have I been consistent with working out and seeing results I want to see... until Orangetheory. My home studio is in Dallas but I love being able to come to the ICT studio when I'm in town visiting my in-laws and friends. Just another perk of an OTF membership... you can visit any studio in the US and never have to miss a workout!

Everyone working the front desk is super friendly! And I love how the coaches correct me on form to make sure I'm getting the most out of my workout!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love the energy here! Staff is friendly and helpful!

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★ 5

Efficient workout with a great instructor, great staff and nice equipment.

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★ 5

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★ 5

Thank you Orange Theory Wichita and coach AJ for being so welcoming while I was in town. I had a great workout, and plan to attend more classes on future visits to Wichita. 💪 🍊 🧡

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★ 5

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★ 5

The workouts are always wonderful and the coaches are engaged and attentive. The front desk managers and staff are warm and welcoming. I love working out at Orange Theory!

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★ 5

I used to be a gym rat many years ago. Before my first child I was at the gym 2 hours a day, 5 days a week. (1 hour before work and 1 hour after work.) That is what was required to get the results I am getting from just 2 hours a week in your gym! I love the workouts. They are challenging, different, and motivating. It's so easy to get distracted and lose motivation in a typical gym setting. I know that's why the results are harder to come by. Thank you!

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★ 5

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★ 5

Love working out at Orangetheory. The group atmosphere plus the benefits of a coach pushing me can’t be beat. The members and staff are friendly and encouraging. I would recommend to anyone from a beginner to someone who already has a fitness routine.

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★ 5

Orange Theory workouts are different from any other workout I've tried! I love how no workout is very the same and the coaches are always there to push and encourage you!

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★ 5

OTF has the best workouts. They are never boring, never the same, and they push me to my limits every time. I love this place and all the friendly faces who work here.

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★ 5

Most effective one hour workout ever!! Love the staff and atmosphere!!

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★ 5

Orangetheory Fitness is THE BEST place to get a great workout! Friendly staff, clean studio and the best coaches around. Highly recommend!

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★ 5

Front staff is amazing!! I love that I get in and out in an hour

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★ 5

YAY OTF!!!!!!! 300 & COUNTING!

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★ 5

Love my full body workout at Orange theory! It’s always a different workout and the coaches push me every time!

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★ 5

The BEST work out studio! The trainers are very knowledgeable and I'm amazed how much Ive learned about proper form. LOVE IT!!

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★ 5

The BEST 1 hour workout, and you see results. Awesome, fun, upbeat atmosphere and great staff. Good for any fitness level as they meet you where you are and give you personal attention. Worth every penny. It's like my second home!

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★ 5

This is the best hour workout I’ve ever done. Positive atmosphere, knowledgeable coaches, friendly staff, non-stop action from start to finish. Always an electrifying and satisfying part of my day.

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★ 5

Orange Theory workouts are the best workouts I’ve ever experienced! The variety of the classes keep me from getting bored with working out. Plus - the staff at OTF East are AMAZING and always so friendly and welcoming!

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★ 5

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★ 5

Instructions does much, but encouragement does everything. That's what every coach here does.

Management (***** 5/5)
Workouts (***** 5/5)
Coaches (****** 6/5) always the best

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★ 5

Been a member since OTF opened and still love the workouts. Always a challenge and always fresh. Staff are all motivating, professional and FUN! I may have to drag myself there in the morning but I ALWAYS feel awesome post workout. Thanks for kicking my butt and motivating me every class!

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★ 5

Very clean gym, the trainers are amazing and very friendly. It's a great atmosphere and it's really helped me to lose weight.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love the workouts and the trainers!

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★ 5

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★ 5

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★ 5

OTF is amazing. I just finished my 100th class this week. I know every workout is going to push me to my best. I’ve seen so much improvement over the last 6 months. Love it!

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★ 5

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★ 5

First tim visiting a Orange Theory and I loved it! Clean facilities, super friendly staff, and a fun workout environment without being judged.

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★ 5

I like going to Orange therapy fitness Inn Wichita East I have a good time working out I do this for my health and to keep that as old as I am I need to do some kind of workout to keep on with my life a healthy one but I will recommend Orangetheory fitness to anyone Orangetheory fitness Awesome place to go to make friends as well they treat you really nice,,,, awesome place to go to make friends as well they treat you really nice

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★ 5

I absolutely love OTF! The workouts are always different, fun, and challenging. I love the energy when I come to class. It doesn't matter if it's at 5 am or an afternoon class. The coaches are always willing to help with form, modifications or whatever you need during class. If you haven’t tried a class I highly recommend it.

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★ 5

Such a great self paced, judgement free zone!

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★ 5

My boss and I attended our first Orange Theory class this morning with coach Clinton Harris and it was so much fun! After the class I joined Orange Theory and I will never again spend mindless time on a treadmill when I burned so many more calories and had fun doing it.

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★ 5

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★ 5

Love the fast paced workouts! One hour well spent. Also loved the variations the trainers gave through the entire session, making it simple to decrease or increase Intensity based on each individual client’s ability and conditioning level.

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★ 5

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★ 5

AJ is friendly and open to questions. AJ ensure everyone is safely working out at their level.

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★ 5

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★ 5

It's something different and motivating!

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★ 5

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★ 5

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★ 5

Never the same workout. Good mix of cardio, strength, and flexibility workouts. Time optimization - one of the best 60 min workouts around. Good results

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★ 5

I love the workouts and the atmosphere! The coaches were very helpful and encouraging. It felt like I had my own personal trainer! The front desk staff was super welcoming too!

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★ 5

Nice having a location on both sides of town so you can use whichever is most convenient that day. Same great workout at both. Makes other workout facilities obsolete.

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★ 5

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★ 5

An unbelievable workout! The hour goes by so quickly, because you have so many things going on at once and the fun factor. The staff seems very nice too. It's great they have showers so you can quickly get back to work after, a big plus.

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★ 5

No matter what level you are at, it's a crazy good and fun workout. Trainers are awesome, helped with my form and didn't make me feel dumb about it.

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