★ 2

I was a member at CP for years and ultimately left because some of the instructors were so unprofessional and downright rude, especially Danielle. I am Reformer certified and would never talk to anyone the way she spoke to me or acted towards me. Worst of all, I sent an email to the GM and , no response. The classes were ok, hard to get into, and they charge you if you don’t cancel 12 hours in advance. I have switched from Pilates to Lagree and it is amazing. Truly a challenging workout

Source: Google

★ 1

Signed up for their free intro class because I was considering getting a membership but was removed from the class on two different occasions after booking. Was hard to get in touch with them but after I finally did they said I was removed because I didn’t respond to confirmation texts which I never received from them. Will be going elsewhere. Classes were with Rema.

Source: Google

★ 3

Not a huge deal, but maybe some advice… I was going to attend A free class to see if I wanted to sign up as a member. They mentioned multiple times that I would need the grip socks Or I would have to purchase them prior to class. Mind you… I have been to Pilates class before and I am aware that you have to have a grip socks, but most studios typically have them for rent or purchase for very cheap like around $3 to $5 dollars. So that was what I was expecting and unfortunately when I got there the only socks they had were $26 socks and I wear a size 12 in women’s shoes so the socks were only at a size large with which fit a size 10 women’s. I definitely was not about to purchase when I wasn’t even sure if I Was going to sign up as a member.

This may be the bigger cities that do this, but I would highly recommend just having some cheaper socks To rent out. I think it’s unfortunate that I wanted to come test out the class last minute and chose not to due to the pricing of the socks.

Source: Google

★ 5

Great class led by Reba

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★ 4

First of All…. as an 500 class attendant…. Pilates is not for everyone !!! It’s not a fitness class. It’s so much more. Practice & ability are key factors. Perfecting a basic level 1 is Essential. I’ve learned this from the best instructors this place has ever had. Sadly this place can’t keep these amazing teachers. Why ? Management !! Before you even attempt a beginner’s class, listen to your instructor, follow commands , look around at others whom have already completed many classes . It’s easier to learn . Remember, it takes time to learn the fundamentals and each technique of every instructor. This is an attempt to help you understand and grow to love Pilates as I have and so many others. Love you, Danielle, Heather, Jasmine, Josh, Eddie and all my terrific instructors for inspiring me to learn.

Source: Google

★ 1

Today is my second class I took at Club Pilates. The first one went pretty well. The class with Danielle was the worst the experience, she is very rude. For beginners she is very impatient and has a nasty attitude. I cannot support a business like this. One bad apple will rotten them all. I would take my money where it is appreciated getting spent. Today I cancel my membership because she made me feel not welcome. Wish the best for their future but I will not be back.

Source: Google

★ 1

Highly disappointed with the professionalism here.

I was running late to the free intro class. I left work at 12:30pm to be there for 1:15. I work on Coursey Blvd and it was Friday, so I wanted to make sure there was no issue getting there on time. I was met with heavy traffic and roads being closed. I called the studio at 1:11pm “left a message” and texted the number to let them know ill be late. No one answered the phone or replied to my text.

I respect others time so I was really trying to be courteous because I knew I probably wouldn't make it until 1:30 at that point. I walked in at 1:31pm and the instructor was telling the customer service rep, tell her she has to reschedule because the class is full.

I respect rules and regulations set in place for companies so that's not the issue. The issue is #1 I called and texted, so if they had picked up the phone, my time and gas would not have been wasted. I can't control traffic. #2 there was another girl who walked in right before I did and she was getting checked in so that upset me as well.

I literally sat in my car for 5 minutes and cried, because I was looking forward to this class and fitness really helps with my MHI and stress. The instructor seemed very cold and dismissive. I tried to contact the studio of my tardiness. Had the studio had better professionalism and structure, I could've been told that over the phone.

I chose to not reschedule because I don't like how I was handled, the lack of professionalism and the lack of structure of this place! The incident almost ruined my day. All I ask for future customers is to extend grace and act more professional. You never know the whole story or what someone is going through!

Source: Google

★ 2

I took a few classes here earlier this year and I loved it. Reba was very welcoming and helpful! Now I gave them two stars because I took a class with Danielle and she was so rude. I mean from the time I walked in till I walked out, I felt like my presence was not wanted in her class. She was snappy and overall nasty. Maybe it was not a good day for her. That was the very last time I took a class with them. Wish them the best but I will not be back.

Source: Google

★ 5

This is specifically for Reba who is the club manager and instructor at this club.

That class this morning was like medicine. I can’t describe exactly how you are hitting the broken parts but I know if I don’t do this for the rest of my life…. it would be bad. Can’t decide if it’s regular aging or sitting too much for my work or just something wrong but it is so essential in making me feel better.

I used to exercise to be skinny and look cute. Now it’s like survival. I don’t really wanna go but every time I get there my body gets unlocked for another day. It’s a scary measure to find the things I didn’t know weren’t working.

Please keep that class up. It’s great. And this morning I was moving real slow but you got it started slow and deep and built the pace without too much jarring and pain. Keep that up.

Very good. Thank you.

Source: Google

★ 5

I had a great experience at Club Pilates in the 4 months i had a membership. The trainers will really give you a great workout— especially Cheryl, Reba and Heather! They have different levels of classes depending on how hard the workouts are, and the instructors are very eager and willing to modify for anyone who needs it. The staff overall is very kind and understanding, and they always brightened my day!

Source: Google

★ 1

It was impossible to book a class if you didn’t have the unlimited pass. The classes were booked days in advance. I’d reached out to let them know of the trouble I was having with availability and was instructed to check back an hour or two before the class started. She told me people often cancel at the last minute or pull a “no show” needless to say I was never able to book my desired class time, EVER. After my 3 month commitment was up, I canceled my membership. A complete waste of money.

Source: Google

★ 5

Pilates has changed my life. I had serious right hip pain and after doing Pilates consistently the pain is practically gone.

Source: Google

★ 5

A great space with great instructors. 👍 the atmosphere here is really great whether you're taking the early AM or the late evening classes. The membership & packages are totally worth it and they have classes for everyone. Highly reccomend

Source: Google

★ 1

I visited this location about 1 year ago. I felt so stupid looking and out of place. The trainer was a young black man.This trainer didn't pay no attention to me, I was invisible. His attention was only on the young little white girls that was there. Never again 😒

Source: Google

★ 5

Awesome place! Staff is polite! Shout out to my favorite instructor Chelsea! Best investment I've made for myself!

Source: Google

★ 5

Awesome instructors! I always look forward to my class- a fun way to include fitness and balance into a busy schedule!!

Source: Google

★ 5

Club Pilates BR has been my life saver as I age. It's so great for my strength, balance & flexibility. Heather, Jade, Laura & Alexis are awesome. Olivia keeps it all going up front. ❤️ Club Pilates

Source: Google

★ 5

This is the only exercise I’ve stuck with. I look forward to classes and I rarely miss. I’m so much stronger than I was a year ago. I’m 63 years old and I’ve never felt ‘too old’ or ‘too uncoordinated’ to fully participate in classes. The instructors are fabulous and have become friends. It’s my favorite place to be.

Source: Google

★ 5

This is a great, intimate studio where even group classes feel private. The instructors are knowledgeable and provide verbal clues so beginners and intermediate students can attend the same class. Every class is different and provides a great workout.

10/10 would recommend

Source: Google

★ 5

Amazing workout. The 5am classes are the best!

Source: Google

★ 5

Have been a member since CP BR opened in June 2019. Love the classes and the staff.

Source: Google

★ 5

I love it here. Just want I need. Only two sessions so far, but they were both great workouts.

Source: Google

★ 5

The staff was awesome.

Source: Google

★ 5

Source: Google

★ 5

I love this place. The instructors are wonderful. I truly look forward to going everyday. So thankful to have found Club Pilates.

Source: Google

★ 1

company operates in unethical fashion and will not return customer calls in timely manner and appropriately refund customer monies. I do not recommend this business and warn others to be aware of their lack of service. Manager has a bad attitude and does not communicate well.

Source: Google

★ 5

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★ 4

Source: Google