★ 1

I stopped by this Spectrum location to scout gyms in the area and use their trial pass. What I walked into wasn’t a gym — it was a case study in incompetence and insecurity.

The check-in iPad’s keyboard folio was unusable. I asked the three staff members standing there if there was a setting that was messed up rendering the keyboard useless. They dismissed me without even pretending to help. So I attempted to type manually on the digital keyboard on the screen—but the digital keyboard itself would turn perpendicular making the right side’s numbers/letters inaccessible as they disappeared off the screen. They watched me struggle for minutes before the woman finally grabbed the iPad and disappeared around the corner.

That’s when it went from unprofessional to outright strange.

One of the male staff members with a beard looked at me and said with a marble mouthed mumble, “You walk in with some kinda animosity or somethin’.” I had no clue what he was referring to, so I told him everything was fine. He doubled down with, “…well… ya know… makin’ small gestures to my wife.”

At that point, it was clear the problem wasn’t me — it was whatever personal drama these two were dragging into the workplace. I’m here to evaluate a gym, not get involuntarily cast into someone’s insecurity spiral. I walked out.

Still baffled, I called to speak with the guy directly. Suddenly, he had “just left.” If he genuinely had an issue, he could have addressed it privately man to man instead of posturing in front of his coworkers.

I explained how odd and unnecessary the interaction was and mentioned (again) that the check-in system wasn’t functioning. The woman then tried to blame me for not telling them—despite the fact that the very first thing I did was ask about the malfunction. At that point, it was obvious she was trying to rewrite the situation to protect her husband’s ego.

I laughed, wished her luck dealing with that dynamic, and hung up.

If your goal is to actually work out, avoid broken tech, and not get dragged into passive-aggressive staff theatrics, this is not the place. There are far better gyms in the area that don’t make you wade through someone else’s unresolved issues just to sign in.

I probably won’t leave this up forever, but given how strangely things unfolded, I figured I’d leave it just long enough for a few people scouting gyms to avoid the exact scenario I walked into.

Source: Google

★ 1

If I could give 0 stars, I would.
They will absolutely screw you out of money, and good luck getting any help from a manager. Either you won’t hear back, or you’ll just be told there’s “nothing we can do.”
My husband and I travel constantly for work, often out of state or city. We canceled YEARS ago because we were on a turnaround job in an area with no Spectrum anywhere nearby and yet, they’re still trying to squeeze money out of us.
Not happening. They’re not getting another dime. 🤍

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★ 5

We love our gym, the equipment, the staff and the daycare! Our kids love the daycare and the wonderful daycare workers. They have always been super helpful and sweet with our kids when our kids were scared to go in the first few times.

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★ 1

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★ 3

They have a scummy practice with the auto renewals. Years ago one of my friends got signed up for a contract at 15 years old and it ruined his credit score by the time he noticed. Besides that, nice gym.

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★ 2

i was double charged for a membership after having to pay a fee to cancel my membership. Literally within 10 days I’ve been charged over $80 and had previously paid an additional $30 to cancel everything. They do not employ remotely intelligent people at the front desk. The rest of the gym isn’t even remotely worth the cost for what they give you. Don’t waste your money.

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★ 3

Needs to be 24/7 like other locations not 6 hrs a day 8 am - 2pm offers very little time to plan around considering most work 9 am - 5 pm very inconvenient doors need to swing all day for early and late workers

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★ 5

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★ 1

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★ 1

This place is an absolute joke. My wife bought a membership here a while back and as time went on, we both forgot about it. Life was getting real busy at the time. I didn’t get a single charge until 6 months later, so I had nothing to remind me to just cancel. They charged us $400 all at once. I called to see what was up an every time they said they’d have to get the manager, who was seemingly never present. Eventually I just gave up. But I now just realized that they started charging me $50 a month AFTER I had called and made it very clear that we’d wanted to cancel after having not used their services besides maybe twice. Spend your money elsewhere, because this place has ZERO respect for it.

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★ 5

Nice place, glad we joined up I'm no "gym rat" but looks like they've got everything you could want. Kids dig the pool hours are reasonable super clean and nice gym mates and staff.

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★ 5

This is a great place to work out!

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★ 5

If you are looking for a nice place to work out this is the place. It's clean and the staff are very friendly and helpful and to top it off they have a nice pool.

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★ 5

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★ 5

Loving the classes!
Great workout environment.

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★ 5

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★ 1

They had a 25 year old do my 360-degree body scan. I was told this was a Christiian like workout facility. I never went back and never was sent my results.

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★ 4

I like the privacy of the women's room. There's plenty of equipment so it never seems too crossed. The staff is very friendly. Mr Tony always has a getting for me

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★ 1

This gym’s childcare program is terrible. I would trust my dog with them. I dropped off my child twice. The first time it was very quiet . The second time , I came to find the childcare center in an uproar . Kids of all ages screaming throwing things at each other. The workers stood in the corner running their mouth and completely ignoring the kids. I was floored. My daughter showed me her arm and it bite marks. I asked her what happen and she pointed to a little saying he bite her. I asked on if the workers whose child he was … because at this point I was ready to find the boys parents and flip out! I was told it was an employee who worked there named amy or abbe. I emailed the gym manager numerous times with no response. I will be call the state and reporting them.

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★ 5

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★ 5

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★ 5

I am so impressed with the prices that they offer compared to the awesome equipment and services they offer. It really is a great deal! I had actually stopped at YMCA before I went there to find out how much it cost to be a member there and the price was absolutely ridiculous, especially compared to the prices at Spectrum Fitness!

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★ 4

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★ 5

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★ 5

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★ 5

Awesome

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★ 5

Awesome...Great staff...

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★ 5

Perfect gym for a mom! Childcare is amazing and gym is clean and everything you need to get a good workout in.

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★ 5

Body Pump followed up with Yoga. They really do the body good.😊

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★ 5

Great gym, options for everyone. Has a child care option which is the main reason we use this gym. Always nice people with the children. Family access to the pool is absolutely wonderful, especially in the summer! Just an all around great gym to be a member.

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★ 1

Staff members and managers are rude and do not care about their customers.

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★ 5

This gym gave me exactly what I was looking for. They leave me alone and let me do my thing, but are more than willing to answer questions and take time to show me things if I ask.
Also.... Swimming pool for the win 👍👍😁

Source: Google

★ 3

Gym has great cardio equipment and lots of machines. Some old some new. Free weights section is small and can be really cramped depending on number of people at the gym. Most of the free weight benches are old and are in need of cover repair. Great pool area. Locker room shower area is nice. Lockers are tight for a gym bag and hanging clothes.

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★ 1

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★ 5

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★ 5

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★ 1

Beware of automatic renewal and yearly fees. They claim they tell you but don’t. Make sure you read ALL the contract!

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★ 5

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★ 5

Very clean place to work out! Nice equipment way better than anytime or planet fitness gyms.

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★ 1

I was so excited to register at this fitness because of the pool! What a dissapoinment! The pool don't have any safety features! No rails by the stairs to get inside the pool! No equip for people with challenges! I almost fell when I got into the pool. There is no one supervising the pool. I waited for at least 20 minutes until some of their workers were picking trash and I asked them to help me to get out the pool! I call the manager and she did not call me back to see if they can put a rail by the stairs. I have to keep calling until finally she told me that the owner said! " He was not going to empty the pool to put a rail" they kept my $ 27.00 .

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★ 5

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★ 5

Top notch facility with great staff

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★ 1

If I could give 0 stars, I would — Loved it at first. Signed up with no contract, was told I had to come in 30 days before draft if I wanted to cancel or it would draft. No problem. Had a great rate and it would be on me to come in and cancel so why not. Also had other people sign up AND my brother worked there. 8 months later when I found out I was pregnant, I tried to cancel membership. They told me I was in a contract even though the only reason I signed up was because I was told their wouldn’t be one. The manager claimed that the previous manager and sales team was fired due to this happening with a lot of people. Based off of that, they should fix it right? Nope. Sent a 2000 bill to my credit bureau. I was paying $60 a month. WHERE DO YOU GET 2K FROM?! I tried multiple times to reach out to management again and see if I could just pay out the remainder of the contract Which should’ve been no more than $200 but as of a couple months ago, IM NOT EVEN A CLIENT IN THEIR SYSTEM SO NO ONE KNOWS HOW TO FIX THIS OR HELP yet that bill is still negatively affecting my credit with no paper trail of where it’s from. I will never give another penny to them and would suggest others do the same. I understand it’s new managers but the owners should still make this right based off of their previous employers.

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★ 3

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★ 5

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★ 5

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★ 2

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★ 5

Thank you to Matt at Spectrum for coming and jumping off my car in the rain. I really appreciate it :)

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★ 1

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★ 5

Love, love, love this Gym ! The people are so friendly. The equipment is excellent, including a large pool ! They offer lots of free classes as well as paid health coaching ! You’ll love it too !

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★ 5

Not too crowded, people are always nice and helpful.

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★ 4

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★ 5

Nice equipment and people watch out for like 20 year old because they'll mock you

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★ 5

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★ 5

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★ 5

The absolute best gym with an amazing price. I have found no other gym that offers the quality of equipment, classes and a pool for the price that Spectrum does. The facility is always clean. The staff are friendly and helpful. I can not recommend this gym enough!!! So glad that I made the switch to Spectrum!

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★ 4

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★ 4

Love this gym and my daughter, doesn't have a lot of classes that is free need more of a variety like the Perkins location

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★ 5

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★ 5

Great people and awesome instructors. I just keep going back to get myself into shape.

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★ 5

Hands down one of the best gyms I have even gone too love the trainers

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★ 2

Great gym, Equipment is new and clean.
BUT... Their wifi connection is horrible..
they only have a free wifi without password. I just cant believe it !!
I go there almost everyday and spent an hour so without wifi means no music, no net flix no you tube video etc...
Please please please get a better wifi connection.

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★ 5

Amazing staff, they are very kind and helpful

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★ 5

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★ 5

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★ 5

Great gym, staff, and equipment. It's very clean, and I enjoy working out here. I would recommend anyone getting a membership.

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★ 4

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★ 5

One of my fav places to be. Beautiful remodel since the flood of 2016.

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★ 5

Great club friendly and accommodating staff everything you could want and then some. perfect for all adult ages.

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★ 3

Beautiful facility but geared to the under 40 crowd that seeks mostly brutal workouts (4 an extra fee) and a plethora of machines. Limited mid level stretch, to be, pilates and yoga.....

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love this place, the whole family can go and have a good work out :)

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★ 5

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★ 4

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★ 1

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★ 5

Great gym, staff, and people. Love it here

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★ 5

Great costumer service

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★ 5

Love this place, family friendly too with daycare svc on site

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★ 5

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★ 2

Quitaron clases de Zumba y otras

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★ 4

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★ 5

Clean, nicely tucked away. Staff friendly, great classes. Keep up the good work! 33.3

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★ 4

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★ 5

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★ 5

Excelente

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★ 5

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★ 4

You have to have a bank in order to work out but other then that;has nice equipment, nice showers, has lockers just have to bring your own lock, in all nice bathrooms, you have have a trainer to help work out.

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★ 5

Friendly staff and a great fitness atmosphere!

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★ 5

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★ 5

Love the new look & new arrangement of equipment!

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★ 5

Swimming pool, free classes with membership, womens workout room, nice machines and equipment

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★ 5

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★ 5

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★ 5

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★ 5

friendly and excellent facility

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★ 5

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★ 5

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★ 5

Great place the staff is helpful and friendly

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★ 5

I was traveling from TN, only had 1 week in town, so I took my friend's recommendation for a 1 week membership to check out the gym. I thoroughly enjoyed the machines, free weight area, group fitness room & the pool! The staff was super friendly & everything seemed very clean! The gym makes a great effort to cater to all ages for the best workout experience! I definitely recommed this place!

Source: Google