★ 5

Awesome Gym very kind staff! They have all the standard equipment, plus a really great assortment of Kettlebells and HIT related stuff. I travel for work and struggle to find decent gyms, and since finding Edgewater Fitness I really look forward to my out of town MD gym visits!

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★ 5

Great place. Friendly staff, newly renovated. Love the atmosphere and that it’s part of the community.

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★ 5

Always friendly, comfortable, and provides a great workout.

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★ 5

I love the facilities and the Yoga classes.

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★ 5

I’ve been a member for years, love the classes!

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★ 5

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★ 5

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★ 5

Love the New Class they added called Ceremony! Such a great full body workout in 45 minutes.

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★ 3

The lights are very bright.

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★ 5

Very good instructors
Great spacious facility
Clean and neat

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★ 5

Great Gym.
When are you adding the pool?

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★ 1

Second hand experience from a friend: terrible contract that is next to impossible to get out of. Not worth the money it costs. Do NOT GO HERE!!!!!

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★ 5

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★ 5

Jackie is a great trainer. She pushes me just enough to help me improve my fitness but not so much that I hurt and don’t want to come back.

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★ 3

Gym equipment is good and there's a decent amount of fitness classes and space. Locker rooms are nice and staff is friendly. They keep it clean and usually have cleaning staff on site. Music could be better, I think it depends on who is working...which one of you likes the ska and viking sounding music?!? There are also kids working out with their parents and kids wearing sandals while working out which I find odd and like an accident waiting to happen. I wish they would have painted a color other than black but at least there aren't holes in the walls anymore! Not the best gun I've joined but also not the worst.

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★ 5

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★ 5

Awesome gym very spacious and the equipment is always kept up well in great condition and there’s always one or more machines for working out different areas that you want to build on and for what you strive for, all in all great atmosphere in the gym

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★ 5

Facility clean and well equipped. Staff are friendly. Tara always sets up well thought out and thorough work out plans.

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★ 5

Edgewater Fitness is fantastic! The class fitness instructors are amazing. They are professionally trained, passionate and dedicated to helping members. Body pump is my favorite… Even when I forget my watch and it doesn’t count! 🤣 Highly recommend.

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★ 5

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★ 5

This is the best gym ever. The classes are fantastic and you will meet new friends. I go almost every day and look forward to my hour of cardio and weights. You will stay young longer. Thanks Edgewater Fit.

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★ 5

Had a training session with Jackie Etzel on Tuesday. She is THE BEST. Friendly, professional and has a great sense of detail that keeps me doing the correct movements throughout my program

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★ 5

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★ 5

Love this gym! The music, the varios equipment, people let u work out in peace:)

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★ 4

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★ 5

The new shower curtains in the women's locker room are see through.Can you please replace these

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★ 1

don’t waste your time and money here, the staff is unbelievable i’ve never seen a group of incompetent nimrods and the contract is ridiculous they kept all the important information in the fine print and hope you don’t see it. dishonest immoral and an over unwelcoming environment

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★ 5

Just can’t wait for some new equipment

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★ 5

It's a great gym. Very convenient, good equipment, clean. Recently updated with new lighting and paint.

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★ 1

I used to think Edgewater Fitness cared about its members and community. Turns out they’re just as transactional and apathetic as any big corporate chain.

I’ve been a loyal returning summer customer for over 4 years. Today, I showed up at 6AM to work out and was informed my membership had expired. No prior warning. No email. No courtesy reminder. (Despite the fact they had time to send a 1 Month Anniversary text the month prior).

When I asked to just workout one last time, they flat-out denied me.So to Sum it up so far: no heads-up that my membership was expiring, no grace for someone who’s supported them seasonally for years, and no flexibility unless I paid on the spot.

Edgewater Fitness doesn’t value loyalty. They don’t even value basic communication. If you’re looking for a gym that treats people like more than dollar signs and has a sense of community, this clearly isn’t it.

Edit:

I will never be returning to this gym and I will tell every single person I know about this experience. All you care about is your policy and it shows. I advise you adjust your attitude towards your own customers.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

People are very nice

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★ 5

Love this gym. It has all of the essentials and there is enough equipment that there is rarely a wait. The facility itself is clean and bright, and the staff is welcoming and friendly. Super excited to see what upgrades are in store over the next year!

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★ 5

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★ 5

New member to the gym. I love the late hours that accommodate my schedule. I never have to wait for equipment and although haven't done any of the classes yet, there are many options to choose from and not a hassle to get into them. Highly recommend. They recently gave the gym a fresh coat of paint.

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★ 4

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★ 5

Un accueil chaleureux spontané et qui met à l’aise !
Un lieu adapté à tous les niveaux et à tous les besoins !
Je recommanderais ce fitness à toute personne qui vient visiter cette région. ❤️👍🏽😊

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★ 5

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★ 5

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★ 4

All good. Key drop lockers would be a great add

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★ 3

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I really enjoy the atmosphere and the people. Edgewater fitness is a welcoming place with great classes and plenty of equipment.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The staff is always very welcoming. This is a great gym to be a part of.

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★ 5

Friendly people, good equipment and lots of it, well run classes that challenge me. Been a member for many years

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★ 5

Cheyenne and Lisa are fantastic with our kids. They look forward to coming here to see them!

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★ 5

Gina does a fantastic job!! Great to have her back.

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★ 5

Hunter is great!!

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★ 4

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★ 5

Nice and clean gym with all much needed equipments. Great staff, wonderful crowd.

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★ 5

Very nice gym, we were visiting the area for a conference. The GM found me during my workout and personally welcomed me. Definitely recommend!

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★ 5

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★ 5

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★ 4

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★ 4

Solid gym. The place is kept extremely clean, plenty of plates, multiple sets of dumbbells, and lots of equipment. AC works well, which is important for these humid summers. My only complaints are I wish there were more squat racks as there are only 2, and I wish there was a deadlift floor jack.

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★ 5

Back in the gym after 6 months off. Glad to see new equipment, but the same friendly faces! Looking forward to getting back in shape again!

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★ 5

Great Value! Quality of Group fitness classes and class times are AOK.
Clean Facility - and very friendly staff. I've been a member since it opened! I would not think of changing fitness centers.

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★ 4

This place is great. Their primary asset is the friendly staff.

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★ 5

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★ 5

LOVE Thursday morning yoga with Laura! Best way to start my day.

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★ 5

Fabulous facility, and my trainer is awesome!

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★ 5

Tara is great

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★ 5

Nice gym, that offers a lot of classes. The trainers all seem very friendly and knowledgeable. The front desk staff is great too. They consistently are updating and upgrading.

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★ 5

I’m rating 5 stars because they have friendly staff, good equipment, a clean environment, and good hours. They have also been renovating to further improve the gym. It’s a great place for a workout!

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★ 5

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★ 4

Good gym, affordable prices, good class schedule. Working on much needed renovations.

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★ 5

I love going to EdgeFit because everyone who works there is so friendly!

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★ 5

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★ 5

Good gym, looking forward to renovations. The ownership change definitely seems to be improvement oriented.

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★ 5

Great equipment, great staff. Always a lively place. Trainer Hunter is awesome!

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★ 5

Best gym ever! Really!
Love coming here

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★ 5

Wonderful community gym! Fantastic staff and trainers. Nice fitness equipment variety

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★ 5

This place is epic come here all the time. community is tuff.

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★ 5

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★ 5

Great front desk customer service

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★ 5

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★ 5

Wonderful gym ! Spacious and friendly staff .

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★ 5

great gym, love the atmosphere. staff is great

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★ 5

lots of different options and the staff is great.

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★ 5

Excellent!

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★ 5

Amazing gym! Love working out here

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★ 5

I love this place! New updates are awesome

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★ 5

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★ 5

Excellent staff clean gym. With more upgrades to come

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★ 5

Kind and welcoming staff. Equipment and locker rooms are kept clean!

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★ 5

Love the gym, great equipment, great employees.

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★ 5

best gym ever.

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★ 5

Josh is a great trainer! He is very understanding about everybody’s physical abilities. Definitely recommend.

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★ 5

Edgewater Fitness is a warm and welcoming place! The staff are wonderful! Jonas has been very helpful!

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★ 5

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★ 5

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★ 2

Went to yoga yesterday. Instructor is great but room temperature should be at least 70 degrees. It was cold in the room

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★ 5

Good gym, not too busy in the morning so easy to get in and out, staff friendly and helpful

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★ 2

The locker room smells It is dirty

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★ 5

Best Gym in the Annapolis area. Staff does an amazing job keeping the gym up to date, clean and affordable.

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★ 3

Soy miembro de este gym ase unos meses es amplio con maquinas libres pero le doy 3 estrellas porque seria un 5 estrellas si fuese 24 horas o al menos que cieren a las 12

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★ 5

The gym has amazing equipment that is incredibly well and durable for everyone's use. The workers were also incredibly kind and patient.

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★ 5

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★ 1

Stop sending me emails asking for my review

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★ 4

It is a pretty basic gym. Has a cardio area, weightlifting areas, a womens gym area, group fitness rooms and locker room areas. My only real complaints are the lack of fans, rusting equipment, and not enough dumbells, nostraight barbells, not enough add on weights for machines. I would also like a 16" soft box, more handles for cable machines, dual pulley machines and chest supported t-bar machine. I know that's a lot of wants but I still think it's a good gym and the staff is very friendly!

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★ 5

Visiting town and stopped in for a day pass. Awesome gym has everything you could need. Will definitely visit again if I'm in the area.

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★ 4

Since rejoining Edgewater Fitness, I have noticed a significant improvement. Older equipment is being maintained in good working order and is being upgraded, and more cardio equipment is now available. Staff is always welcoming and pleasant and the facility is always kept clean. Expanded hours are also a plus for those of us who work long hours.

I’m still working on learning more about group classes and training services, etc. But for now … kudos on the improvements!
Thanks!
Trez

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★ 3

Club is simple and a good place to workout.

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★ 5

Great equipment and I love the Metabolic blast and body pump classes!!

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★ 5

A great place for all types and ages of people who want to work on their fitness. Lots of different equipment, very clean and a very friendly, helpful staff. We've already recommended Edgewater Fitness to several of our friends and will continue to do so.

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★ 4

The new hours are great! People are pretty friendly here and pretty clean as well. Spacious layout and doesn't feel cramped.

Plenty of parking as well.

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★ 4

I work out 7 days a week there 2 or 3 times a day to get fit been going for 25 months I go early then at 1 or 2 then 8:30 at night ,I've gained 20 pounds of muscle mass ,I mind my own business and don't fraternize with anyone I'm doing my healthy work out and I'm allowed there to workout as much as I want ,I like the equipment

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★ 5

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★ 5

Been a member for only a few months, but this is the best gym / fitness center I have ever been a member with. The place is huge, with every type of equipment from free weight, to machines, to cross fit to cardio to classes. Something for everyone. Never too busy that you can work out effectively and the place is spanking clean. The locker rooms are incredible. Super nice people and a great value.

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★ 5

Comfortable atmosphere and solid equipment!

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★ 5

The staff is friendly and for the most part always smiling. Equipment is kept up and the place is very clean.

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★ 1

New owners are less customer oriented.

New gym owners have added exercise equipment. Now, gym area is cluttered. A gap between the treadmills is only 6 to 7 inches
Health & Fitness association recommends 18".
The recommendation is based on comfort, safety and to minimize transmission of respiratory diseases.

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★ 5

I’ve been a member for years. Staff is very helpful and friendly.

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★ 5

Great Gym, great hours, nice open space, lots of machines, squat racks, cardio equipmen, you name it, they got it. All the people seem very chill too. Monthly membership is on point also. Definitely check out the gym if you live in the area it's worth it!

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★ 5

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★ 5

Why do I like Edgewater Fitness? Because:
• The reception staff are always friendly and helpful;
• The gym has a high ceiling; it feels spacious, not cramped like other gyms;
• There is a great variety of equipment, and more than enough of everything for everybody, even during the popular hours;
• Any equipment that gets broken is quickly repaired;
• All the equipment is regularly cleaned, and the floor is kept spotless, the locker rooms too; and
• The hours of operation are long enough to suit everybody, every day of the week.
And that’s why I prefer Edgewater Fitness to the other fitness facilities in the area I have checked out, even though I have to travel 20 minutes to get there.

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★ 5

Best gym anywhere near Annapolis. Reasonably priced, plenty of parking, great facilities, great equipment, great location, great staff. No need to shop around or compare, just choose Edgewater Fitness. (Multi-year member who still loves this facility.)

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★ 5

Well maintained and very reasonable rates. Hours are great and staff is friendly.

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★ 5

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★ 5

I’m a very picky when it comes to gyms. Edgewater Fitness meets and exceeds any and all of my expectations. The staff there is second to none. The equipment and facilities are clean and in great shape. They really do have something for everyone. I couldn’t be more pleased with my gym!

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★ 5

Gina and Eric are amazing and I love saying my hellos and hitting the gym. Thanks for your service and friendly atmosphere!

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★ 4

Overall, Edgewater Fitness is a good gym. Like any place, there are pros and cons. I'll break down my take into categories and caveat with this; there recently has been a shift in ownership. I feel the previous owners did not put money into the gym in the right areas which left the staff between a rock and a hardplace, leaving them to make due with the limits they were given. Within the first month, the new owners have flooded the gym with more equipment and I really appreciate the improved options. Now for my breakdown:

Staff: I have to say as I have gotten to speak to and know the staff, everyone has been great. They will chat with you and are willing to address concerns around the gym. Everyone is friendly and clearly cares. Example: There was a recent spike in the self proclaimed influencers who love to take photos and videos of themselves in the locker rooms since everyone thinks they are Jay Cutler or Shawn Ray. The staff jumped on this and posted notices that this is not allowed. I have not seen anyone video taping or photographing themselves in the locker rooms since. The tripods on the floor are another story.

Equipment: There is a lot of it. To the point where the space is actually impacted. There are a lot of machines that are too close together and it is tough to get plates on and off without impacting the person next to you because of how tightly packed they are. Now I did notice another owner response saying they are working on rearranging the floor and seem to have plans to address this, but I am just posting what I see as of writing this review. I will also say that I have seen evidence of them already working to address this so again, not treating this bit as a negative, but a work in progress and happy to see that the near future may see this not be an issue. There is equipment that has been out of commission for quite a while and would hope to see it repaired or replaced in a more timely fashion. Other equipment that is rusting and would love to see the new owners send it out for a refurb because it is solid gear, but just needs some O&M or recoating. I love the Hammerstrength line, but as anything ages, just needs some TLC.

Facility: The gym itself is very clean and kept. I've seen staff go behind members and constantly restack plates and dumbbells so people aren't always on the hunt due to members lack of courtesy in restacking what they use. Locker rooms are cleaned and stocked at all times as well. You can see the EF team takes care of the facility.

Price (Edit on 4/3): I'm fairly neutral as how I feel about member pricing. Its nothing to rave home about, but not a break the bank fee either. As an existing member I don't have an additional maintenance fee, but I found out recently that new members will have this yearly fee on top of monthly costs. I think these are a huge turnoff since membership costs should cover your expenses without this added cost.

I am looking forward to the new owners actually investing in improvements and empowering their staff to implement new and innovative ideas. I noticed a shift from the staff and they show excitement for the future of EF and in turn makes me feel more motivated as a member. Its great to see and am looking forward to the future of the gym. There was a time where I wished I had another option to go to that was in the area, but seeing a gym actually push for improvement is a great thing to see and have been very happy with the gym and glad to be a member. Keep it up guys. I appreciate everything.

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★ 5

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★ 5

I highly recommend. The staff is Friendly, the place is clean, and there is a lot of equipment.

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★ 5

great gym

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I recently moved to the area and joined Edgewater Fitness, and I can confidently say it's one of the best decisions I've made for my fitness journey. From the moment you step in, you're greeted with a positive atmosphere and a team dedicated to helping you achieve your fitness goals.

The facilities are top-notch, with state-of-the-art equipment that caters to all levels of fitness enthusiasts. Whether you're into weightlifting, cardio, or group classes, they have everything you need to push your limits and keep your workouts exciting.

What truly sets EF apart is their staff. The trainers are knowledgeable, approachable, and genuinely invested in your progress. They take the time to understand your goals and tailor programs to suit your individual needs. Their encouragement and support have been instrumental in helping me stay motivated and focused on my fitness journey.

Cleanliness and hygiene are also priorities here, especially given the current climate. I appreciate the efforts the staff put into maintaining a clean environment, providing ample sanitization stations, and enforcing safety protocols to ensure everyone's well-being.

Additionally, the sense of community at EF is unparalleled. Whether you're a beginner or a seasoned gym-goer, you'll find a supportive network of like-minded individuals who inspire and motivate each other every day.

Overall, I can't recommend EF enough. If you're looking for a gym that combines top-notch facilities, expert guidance, cleanliness, and a vibrant community, look no further. Joining EF has truly transformed my fitness journey, and I'm grateful to be part of such an incredible establishment.

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★ 5

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★ 5

I am very happy with the latest early opening hours, the facility is open on time every day and the staff is very friendly and helpful. There are quite a few new machines and equipment that are making the experience much nicer.

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★ 5

I love this gym! The layout is very open, which makes it feel huge. The different areas (cardio, weights, stretch) are well organized and flow well together. I love the turf area for sled push/pull. The community at the gym is warm and welcoming. I have been going for over two years and have made some friends, we even put together a kickball team. The staff are all friendly and knowledgeable. If you are looking for a great gym with a good community, Edgewater Fitness is the place.

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★ 5

Friendly people! Family atmosphere! Great value! Definitely could use some new equipment but they keep everything clean and in working order!

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★ 5

I’ve been a member for over 7 years. I’m retired and my gym mornings are an important part of my day. I’ve made many friends. The staff is excellent and helpful. Gina set’s the tone for all of the employees.

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★ 5

Love being a member here!!!! Best gym I have ever belonged to :)

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★ 5

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★ 5

Clean Gym, lots of courses and not too crowded.

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★ 5

Great facility with many different machines and equipment to give you the best workout

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★ 5

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★ 5

Great facility and staff. Ultra convenient!

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★ 5

This is a great neighborhood gym. A wide variety of equipment, clean facilities, a nice separate women’s gym for those who are not comfortable in the main gym. The staff are very friendly and willing to answer questions. I always enjoy my time there and the trainers are wonderful.

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★ 5

The place is very clean. Staff members are very friendly and always welcoming you. I like it a lot. 😊

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★ 4

It’s good

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★ 4

Nice gym with great support staff. Would give 5 stars, but showers and bathrooms need more attention.

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★ 5

Fantastic fitness community!

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★ 5

Excellent gym quality equipment great staff, clean and good hours

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★ 5

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★ 5

Definitely the best gym in the area based upon cost, equipment, available hours, and staffing. Exceptional cleanliness, equipment and facility maintenance, set-up, overall atmosphere, and ambience that creates a more than positive experience for all gym goers.

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★ 5

We love our gym - friendly and helpful staff, clean facilities, and a respectful culture. My high school athletes train here and are doing great. Help is available when needed, whether paid or unpaid.

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★ 5

Excellent gym

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★ 5

Great gym. I have been a member for almost 13 yrs. Friendly staff. Had so much to offer. I love the yoga classes and the spin classes!

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★ 5

Great place to work out ! Great gear and plenty of it. Very friendly atmosphere----staff are very knowledgeable and helpful. Hours are great as well. Stay safe /Fight hard! Eddie M.

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★ 5

We love EdgeFit - great team, clean environment, and we really enjoy the body pump classes with Megan and others!

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★ 5

Edgewater Fitness is a great gym. There is every piece of weightlifting and cardio equipment you would ever want, and the staff is not notch. It's more like a family than a gym. I am rehabbing a torn Achilles tendon and every time I go in, they ask me how my recovery is going.

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★ 5

Staff is friendly and helpful

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★ 5

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★ 4

This is a FANTASTIC local gym. Not a lot of frills, but, lots of space, tons of equipment - even when crowded there is still enough room and equipment to have an effective workout. Members are friendly, and the staff is knowledgeable, supportive and encouraging. I also work out with Tara De Leon for personal training, and she has helped me be consistent, while adding strength and tone. I would HIGHLY recommend this facility to anyone looking to maintain their health and wellness.

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★ 5

They have a great group of fitness instructors that are highly motivating- good variety of classes and machines to fill every workout need.

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★ 4

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★ 5

Great facility with up-to-date equiptment. Friendly and professional staff always ready to help. Reasonable monthly gym fee.

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★ 5

Convenient location, excellent equipment, friendly and helpful staff! This is an excellent place for fitness, no judgement, and welcoming!

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★ 5

The facility has what I need too work out. The staff are always cheerful, which is important to me. If I am met with a smile when I enter EF, I am more apt to have a food workout.
Leslie's Functional Fitness class is outstanding. The exercises and the pace at which Leslie leads the exercises work for me. She builds community in our class. She has become a friend. I depend on this class to inspire me to exercise outside of class as well. It definitely gives me an advantage in my overall health at 81 which I would not enjoy otherwise. Many thanks.

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★ 5

The team at Edgewater Fitness is on point! I love this gym since it has a variety of spaces in the large gym layout to work out and not fee crowded. The locker rooms are well kept and the staff is exceptional! The variety of classes makes the gym appealing to all ages and the staff is so helpful. I always feel like a leave refreshed after working with any of the staff at Edgewater Fitness since they push me in every class to work myself hard to be my best self. The customer service is also suburb. You should join! I have been a member for year 3 years and I am very pleased with their facilities as well as the facilities and services at the Annapolis Athletic Club, their sister gym.

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★ 5

It all starts with a friendly, and professional staff. The entire crew, from front desk to trainers, are courteous, informed, and willing to assist with individual needs. The gym is full-sized with a myriad of strength training, cardio, and stretching/balancing equipment. It has a cycling studio as well as a nice sized studio for group classes. The gym’s locker room is very convenient with private showers, and plenty of lockers. The price is right, and located off Route 2 and Mayo Road.

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★ 4

Monthly fee is fair price for number of times I use Gym. Being major class participant like to see new classes added to schedule. Known fact it’s hard to find new instructors to teach at Edgewater Gym. Overall Gym is good size for all equipment available.

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★ 5

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★ 5

The staff at Edgewater Fitness is friendly and helpful, and the equipment is excellent.

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★ 5

I miss Edgewater Fitness. I miss the front desk people when I arrived at 0500. I miss the variety of equipment that was always kept in excellent condition. I miss the friendly people who joined me in working out, sharing equipment and generally being collaborative. It is a great gym. I hope to rejoin one day when I return to the Edgewater area.

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★ 5

Very friendly, helpful & clean facility with reasonably priced membership.

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★ 4

I've been a member for many years and have seen the best staffing and equipment since joining. The staff makes sure it's open on time and stays clean. Edgewater fitness is one of the best gyms I have been in. Thank you for all you do.

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★ 5

Edgewater Fitness is convenient, well staffed and friendly. A great place to work out!

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★ 5

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★ 5

I have been a member of several other gyms and love Edgewater Fitness. Front desk staff know my name and the group class size is not too large. I frequently see cleaning people addressing all areas of the gym. This gym has a nice vibe and people are friendly.

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★ 5

Edgewater Fitness is the place to go! The instructors are A+! Many classes to choose from each day! Very clean and spacious with tons of work out machines!

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★ 5

Great gym awesome staff, and clean

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★ 4

Still nice but since the new equipment arrived it is way too close for comfort. Please spread them out.
In the men’s section please do something about the door between the locker area and the back room. Get it to close quietly.

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★ 4

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★ 5

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★ 4

I recently moved to Edgewater and I was looking for a gym that won't break the bank, but also had what I needed. Edgewater fitness was just that. It's spacious, clean, and has a ton of equipment

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★ 5

SPARKLING CLEAN!
Best priced gym near & around Annapolis!
Super fun classes! Huge facilities!
Very professional trainers! Plenty of parking!
Brooke, Gina & Erik are so very helpful, friendly & caring!

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★ 5

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★ 5

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★ 5

The best gym ever!!! The staff are friendly and are great at answering any questions you may have!!! I highly recommennd this gym to anyone looking for a gym that truly cares.

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★ 4

Machines are old, very old, often don't work. How can my heart rate be 101 from.the beginning to the end of an hour's hard workout?

I stay because it's convenient. Otherwise I'd be gone

Three years later: I did quit, but because I’d Covid. But now I’m back! So much improved! Some new equipment, lots of creature comforts, like a comfortable lounge. So I’m changing my 2-star review to a 4-star review!

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★ 5

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★ 2

Joined a few weeks ago and have not been thrilled. It can be quite crowded and a lot of the equipment is old and rusted. Classes seem decent and probably the best part of the membership and the only reason I’m not giving this gym one star.

You get two free personal training sessions supposedly upon joining. My previous gym I had a wonderful personal trainer and it’s something I’m honestly looking for again. As someone bouncing back from an injury, personal training helps keep me motivated and excited about getting active again. However, it isn’t something it seems this gym can realistically provide. First training session I booked on a Friday for the upcoming Monday at 7 am. I had to pack my gym bag and all work/shower items to get ready for work at the gym so I could complete this session. The trainer messaged me at 8:30 pm the evening prior that she accidentally double booked. I didn’t even originally get an apology for the mishap. Second trainer I booked I took time out of my day to come in and explain what I wanted, sign the waiver. We scheduled a session a few days later for a Saturday at 11 am. 7:30 am that Saturday he informs me he needs to reschedule. All in all, extremely poor customer service and unprofessional. Canceling a session so last minute is extremely rude and it seems something that is done on the regular at this facility.

The environment at the gym along with the lack of accessibility of a personal trainer has killed my motivation to attend this gym. I’m glad it’s a month to month membership as I think I’ll be canceling and searching for better options.

Source: Google

★ 4

Source: Google