★ 5

I love going to this YMCA! It is a gorgeous new facility with a wide variety of equipment and an inclusive atmosphere. There is no pressure to be a bodybuilder, and no shame if you're not in shape - the focus is entirely on health and feeling comfortable there. They really make it a place for everyone, from athletes to families with children to retirees. The pool is kept in excellent shape (very clean), and there's almost always a bike or treadmill available. I have found the staff to be professional and friendly. The Good Day Café has been a great addition in the past year. This YMCA seems to have a close connection to the community, and they are always running events to support local organizations and provide chances for social interaction. Overall, I am satisfied and plan to keep my membership!

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★ 4

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★ 5

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★ 5

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★ 5

Love bringing our kids here for swim lessons.

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★ 5

Cool!

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★ 2

To what once was a beautiful facility needs a facelift and daily cleaning. Machines are operable and not old but would it kill to clean them. Let alone the floor, don’t get me started. The child drop off care has space but minimum entertainment for the kids. It’s a beautiful facility on the outside but for the price I’d consider going to the Lawrence location.

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★ 5

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★ 1

They don't have Apple Pay we are in 2025..don't understand how they are behind & Weights are rusty & locker room showers rusty & disgusting. Ever since they opened they haven't done a thing to the facility. No upgrade in weights or just any upgrade in general for the facility to look decent

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★ 4

I currently come to the YMCA for their gym and mainly workout upstairs. Some feedback I’d like to give is possibly going back to their old hip thrust machine and getting at least one swift machine. I prefer to do RDLs on the
swift instead of a squat rack. I also would love if instead of the extra cardio machines upstairs they could put back up the mirrors they had before, making more room for a bigger turf to stretch and do ab workouts. :)

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★ 5

Small Town good vibes

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★ 5

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★ 5

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★ 5

Great gym

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★ 5

Kids love the swim lessons and swim team there. More fun to learn with other kids.
Swim coaches are very friendly and patient.
The coaches from swim team is fantastic!! Know how to encourage kids to do better also handle emergency professionally.

Lots of classes and equipments there too, and they are always clean. Childcare is a big plus to moms and dads!!
Staffs there are very friendly and helpful.

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★ 5

Beautifull clean place! Glad I am now a member!

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★ 4

Very nice place, but now I can't take photos or film my workouts. I thought it was excessive. The bathroom was fine, but even the workout area?

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★ 5

Linda gaves us the guide tour. Nice facilities to get the work done. If you are looking for a family gym, this is your best best around.

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★ 1

Pool has been closed for months and no discounts offered for membership. Flys everywhere in the mens locker-room. I made sure to write a complaint about this and more flys than ever 2 years later. This Y has potential, but I've heard it's went downhill over the years. It's a large area, they should have invested in an outdoor pool.

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★ 5

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★ 3

The facility gets the job done. I mainly use the cardio machines downstairs and hit the strength training area upstairs—can’t speak much for the rest of the gym.

Biggest frustrations:

1. No proper Smith machines. For a major gym, it’s a no-brainer to have at least one dual Smith machine. They’ve got four squat racks (which is great), but only a short 3D Smith—which doesn’t give the same stability or versatility as a traditional dual Smith.

2. The upstairs layout needs work. The flow is off, mostly because they’ve crammed extra cardio machines up there along the back wall. They should:
- Move all the excess cardio back downstairs where it belongs.
- Line that back wall with mirrors and shift the free weights/benches there so lifters can actually check their form.
- Add at least two dual-angle Smith machines and rearrange the strength equipment properly. Because they have a lot of it still downstairs with the cardio ( assisted pull up, seated leg press, leg curl, etc.)

I understand why upper-body machines are split between floors but why are key lower-body machines downstairs? It makes no sense—put all the leg work upstairs near the racks and benches.

Wishlist for machine upgrades:
- Dual Smith machines
- Pendulum squat
- V-squat machine
- Belt squat

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★ 1

I’m deeply disappointed with the YMCA in North Andover. My 4-year-old son was initially registered for a swimming class, but due to their error, he was mistakenly placed in an infant class. As a result, he missed two full seasons of instruction.
When I asked to have him moved to the correct preschool class, the front desk processed the change. However, the instructors initially refused to accept him and even questioned my 4-year-old why he had been added late—completely inappropriate and unprofessional behavior toward a young child. After a tense and frustrating exchange, they reluctantly allowed him in, but the staff continued to act cold, rude, and unwelcoming.
My son was understandably nervous at first, as many young children are in new environments. Rather than supporting or encouraging him, the staff's attitude only intensified his anxiety. Instead of helping him build confidence in the water, their harsh and dismissive behavior turned the experience into a traumatic one. What should have been a fun and positive learning opportunity became an emotionally distressing situation, leaving him scared and unwilling to return to the pool at all.
Additionally, the water was visibly dirty during multiple visits, which raised serious concerns about hygiene and safety. It was clear that cleanliness was not being maintained to an acceptable standard.
Combined with the disorganized registration process, poor communication, and complete lack of empathy, the entire experience was incredibly stressful and disheartening. Overall, this has been a terrible experience for both me and my son. I have to cancel my membership, it was just a waste of time and money.
If I could give zero stars, I absolutely would.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 2

Nice pool, good programs, fitness center is subpar. It has surprisingly little equipment for a place it's size and cost.

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★ 5

Beautiful facility.

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★ 5

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★ 4

Enjoy the facility

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★ 5

If you need to stretch. The Y is the place for you.

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★ 5

Love the group classes

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★ 5

good gym

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★ 5

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★ 5

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★ 5

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★ 3

Everything is great but they just made security check/ entrance a joke. You got to have arcade ready to scan, than ID they had provided and that your personal ID. They could associate everything with single bar code or with the ID pass provided. But you are stuck in line to get 3 ID levels passed before getting in. It can be simple.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Clean always

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★ 4

It's very clean. They have several treadmills and stair climbers, so I never have to wait. Some of the equipment could use some maintenance. Overall it is a very pleasant workout experience.

There are a couple of pools, though I have not used them personally. There is a workout center in the basement called the Active Living Center for older adults. There are various classes offered.

I've been a member for a couple of years.

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★ 5

Great location, easy to find parking!

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★ 5

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★ 4

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★ 5

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★ 3

Used to be one of the better YMCAs. As Fabio noted, free bath towels back in the day. Now it seems the steam room and or jacuzzi is always broken or being repaired. They now require class check in’s online AND 10 minutes prior to class. 3 no shows can terminate all your class privileges. class instructors have gone downhill and they’ve jacked up the monthly rates considerably. Pre Covid, I would have recommended this place. Not so much lately.

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★ 5

Excellent attitude of staff. Very efficient too.

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★ 5

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★ 3

The YMCA is great and all but to go to the Upstairs area of the gym is 13 and they don’t allow 12 y.o up there even if they are almost 13 I think that should change but everything else about the YMCA is quite great!

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★ 5

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★ 5

The best classes ever for the older generation
I’ve been going there for years. Everything is clean and the staff and teachers are great.
3 pools

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★ 5

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★ 5

Best place to workout, nice pools and ample parking

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★ 4

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★ 5

Amazing place for having fun.

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★ 5

Personal training with Brian at the North Andover Y took me from having a handicap placard due to chronic knee pain in my thirties to zero pain. I went from being incredibly uncomfortable in the gym even with a trainer to comfortably going regularly on my own in under a year. The prices can't be beat and the equipment is comprehensive, too. I cannot emphasize enough how much of this success I attribute to Brian, though. He could have trained me using objects from a thrift shop. Thanks, Brian!

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★ 5

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★ 5

This is a very nice, recently renovated YMCA.

They offer a lot of lessons and programs. I haven't tried any of them.

The weight and cardio rooms were redone a couple of years ago, so the equipment is still in great shape. They have Expresso bikes, stair climbers, ellipticals, and treadmills facing towards large picture windows. They also have a large selection of free weights and cross-fit equipment.

They have four pools, all of which are indoors. These include a lap pool, a very warm "teaching" pool, a family pool with splash pad and a smaller lap pool attached to the family pool. In the winter the lap pool can get very busy, especially when Merrimack College teams are using half of it for their training.

The locker rooms are nice, though the family locker room seems to get dirty very early in the day. For some reason, the family locker room collects a lot of standing water, which can be gross. No issues in the adult rooms. If you only have a few items, like a wallet and keys, there are lock boxes in the hallway that you can use.

There is a cafe that sells drinks and snacks.

The staff is always very friendly and energetic. They are happy to help with any requests.

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★ 5

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★ 5

Lots of equipment and a great environment for working out. The workers keep the place very clean.

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★ 5

Nothing but kind wonderful people here!!

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★ 1

Very unfriendly customer service. The lady at the front desk was very unfriendly and all I needed was directions. Nasty attitude.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Good facilities, however I am disappointed about how they run their swimming program. I and my family have been members on and off for over 6 years. I have been trying to register my youngest daughter for swim lesson for 3 years. At one point last year I met with the director who gave me 2 specific dates when the schedules are posted for registration. Believe it or not I stayed up late on those 2 dates to make sure my daughter gets on the list but that didn't work either. I put my daughter on the waiting list of all 3 years, again no luck. I wonder what the qualifications are for the swim lessons at this facility.

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★ 5

Impeccably managed and organized. The architect was spot on, giving a place that's always packed and uncrowded feeling

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★ 1

Youth Basketball League

Not safe and welcoming environment shown by volunteers.

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★ 5

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★ 5

Clean and friendly staff.

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★ 5

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★ 5

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★ 2

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★ 1

Way too many high school kids, 15 minute wait for every machine... 5 to a machine standing around watching one kid work out

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★ 2

The gym is almost never open for public news, neither are the pools. The only thing that you can actually do is use the exercise equipment, which, most of them are faulty.

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★ 5

Love it.
Good people; good equipment, great value

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★ 5

Excelente!!
Uma grande estrutura.
Muitas piscinas
Bem localizado
Valor acessível
Uma ótima pré escola.
Aparelhos modernos.

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★ 5

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★ 5

This is the biggest and most up to date YMCA I've been to. Nice facilities, helpful staff.

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★ 1

I think the facilities are great and the staff is friendly. I am only giving it one star because of their policy of requiring you to come in person to cancel your membership.

The official reason is that they need a signature, but I think in 2023 there are plenty of ways to get a signature electronically.

It is an inconvenient policy, and I can only imagine it is in place to make it harder to cancel your membership. I will gladly change my review to 5 stars when the policy changes.

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★ 5

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★ 2

Be aware that you have to go in person to fill out a form to cancel your membership 5 days prior to your membership renewing and you cannot cancel online even though you can put your membership on hold online. The website is vague about how to cancel. Very sneaky and confusing. Also, the AC was very weak in the summer - the bathrooms were colder than the cardio floor!

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★ 5

Best Y in Massachusetts

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★ 5

I like the variety of group classes you can take. The "Wet and Wild" water exercise class and "Ab, Butt, and Core" are my favorites. There's a large selection of equipment if you want to just work out by yourself. Sue at the front desk is always friendly as well.

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★ 5

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★ 5

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★ 5

This location is great. Clean, well maintained, lots of workout options. Sets the bar high compared to any other branch I’ve been to

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★ 5

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★ 2

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★ 5

We got help with membership regarding Financial assistance which was accomplished in 2 weeks. We first tried at the YWCA in Newburyport and that was a nightmare. They were really awful. Rude & took over 6 months literally to get someone to look at the app for financial help. This location is awesome. We use the pools and they have 4 of them! And never an issue with finding a lane to swim in. Folks are friendly & all the working personnel are wonderful! First Rate YMCA 🤙😁

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★ 5

Great place

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★ 5

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★ 5

This YMCA is a very good place, it is very modern, clean, and well put together. The two big pools are very nice, and it is excellent how they have two for their swim team, lessons, and public swimming to happen all at once! They even have a smaller pool for the younger kids who are first starting to swim. The basketball courts are in great condition, and the gym itself is packed with lots of gear and machines to exercise. The staff and members are very welcoming, helpful, and kind. The atmosphere is amazing.

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★ 5

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★ 5

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★ 5

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★ 5

This is a wonderful facility! There is truly a healthy fun enjoyable activity for all to enjoy here. The variety of pools and exercise classes has been extremely helpful! Thank you to the kind folks at the front desk too 🙂

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★ 4

Does anyone know when the YMCA is the least/most busiest? Is it also busy near closing time?

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★ 5

Clean and tidy

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★ 5

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★ 5

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★ 5

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★ 1

This rating is is for the very difficult app and online experience. The online experience is very painful. Not withstanding the wonderful staff, and the many classes and programs, and the nice facility itself. MV YMCA should reconsider their web developer service, and synching it with the mobile app in a seamless way.

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★ 4

One of the best Y's. More than a health club. Huge facility with all the favorite amenities. Large spacious floor plan, plenty of space to workout, several yoga and spinning studios, two pools, plenty of locker room space.
Staff are friendly, enthusiastic, and helpful.
On site masseuse would be a nice addition.

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★ 5

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★ 5

A real hub for community

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★ 5

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★ 3

This YMCA is one of the best I’ve ever seen. However after COVID things changed. They used to offer free towels and they don’t do anymore. Sauna has been broken forever. How come they can’t fix it? Hot tub is same thing, working one day and closed for couple days. Dry sauna on men’s locker room is always dirty. Monthly plans went up sky high.

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★ 3

Overcrowded in the afternoon and no machines available. Never any spots open in the programs.

Nice staff!

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★ 2

Gym is very clean but if you care about steam room or enjoying the hot tub...joined 4 1/2 months ago and they are consistently shut down "waiting for a part"

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great special needs program.

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★ 5

Love this place good classes good for the kids and super clean place if i can give more stars i would

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★ 5

Love it , not just a gym but a community staff are awesome and so are the other members. If your trying to have a healthier life style this is the place for you .

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★ 1

Overcrowded gym and basketball courts that are never opened are only some of many things that make a membership here a waste of money. Rude staff only rubs in the facts that I pay money to never be able to play on a court that is never open.

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★ 1

no steam room for over a month, no hot tub for 3 days almost every week!

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★ 5

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★ 3

Went there to watch grandkids play in a basketball tournament.

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★ 5

They are #1 in my book from a family pool to a lap pool to a basketball court and a whirl pool and a saunas and a cardio deck and free weights they are cool definitely good place to choose from only 65 dollars for adults per month

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★ 2

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★ 5

Best kept fitness club around, the amenities, knowledgeable staff and dozens of classes to choose f6om

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★ 5

Love the pools! Yep more than one! Great staff and perfect for the family! Great machines and love they hook to my apple watch

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★ 4

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★ 2

Nice facilities but severely overcrowded.

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★ 5

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★ 5

Well priced and great amenities

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★ 5

No existe amabilidad y no ablan Español

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★ 4

Just need to post hours better when they close early. Like today.

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★ 4

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★ 4

Great fitness center or gym with several really nice pieces. I honestly need to return to try out the aquatic amenities. The gym still seems brand new and is well kept, just seems to always have lots of visitors/members that use the facilities in the evenings!

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★ 5

Fantastic, clean , greatest value.

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★ 5

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★ 4

Very nice good equipment the only negative side they close too early

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★ 5

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★ 5

Great facilities very nice staff

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★ 5

My kids love the daycare here. Great staff.

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

There is so much motivation and positive energy here. Love it

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★ 5

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★ 4

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★ 5

Great facility
Intake person was fantastic
Understood what I needed and even when I couldn’t find the precise words

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★ 1

The staff at the front desk is incompetent and unfriendly. It took me 3 different visits to make a change to my account because no one knew what they were doing. Specifically the older white woman with short black hair acts like she’s too good to help customers and is overall so rude. Will be canceling my account.

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★ 5

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★ 5

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★ 5

It's a large, open space with enough workout equipment to accommodate busy times. I have a phobia of public pools and would rather take my chances with the great whites than use one, but I'm told it's very nice. It's one of the nicer Ys I've been a member of, if not the nicest.

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★ 5

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★ 5

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★ 5

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★ 4

It was great to be there again in so many years and the staff were wicked nice you could use the basketball courts swimming pools exiceze equipment

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★ 5

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★ 5

Went there for a physical therapy evaluation and they were great 👍

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★ 1

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★ 5

A great place to exercise and meet people.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Really nice clean the staff is very friendly

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★ 1

🤩😻

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★ 4

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★ 5

Great fitness facility with a friendly staff

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★ 1

I signed my kid up for gymnastics because I was told they held gymnastics classes. That surely isn’t the case they charge you 65 dollars for the kid to do a bunch of cartwheels taught by a teenage girl for 15 mins a class once per week. There are no beams or barbells. It’s false advertising. The Ymca is stealing the communities money, when it’s a place built for the community.

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★ 5

Fun day watching Grandson play basketball

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★ 5

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★ 5

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★ 5

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★ 5

Awesome Water

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★ 5

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★ 5

such a great community, great equipment, great place to workout!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Nice place!

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★ 3

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★ 4

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★ 5

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★ 5

They have done well in the Pandemic. Make sure you read the new rules to avoid surprises, for example, you need to reserve your spot for family swim time.

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

I already liked Andover a lot. Now that I went to the YMCA, I want to move here for good. It has EVERYTHING. Go check it out 😉

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★ 5

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★ 5

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★ 5

Great they even have a bathing suit dryer. WOW

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★ 4

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★ 4

Just joined. They have 3 pools and roomy place. 2 floors plus juice bar. I was from CA. This meets those standards.

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