★ 5

Great place to work out. staff is excellent and very helpful. definitely coming here more often

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★ 5

Great staff and great environment.

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★ 1

I’d give negative stars if I could. First off, they require you to give your contact details before seeing any pricing. Now I’m getting harassed with phone calls. Got a call at 8am on Saturday. I’m at home with a newborn and a wife recovering from a really tough birth and these people think it’s appropriate to be making sales calls at 8am?!?! Two Saturdays in a row! Absolutely unacceptable. Stay away!

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★ 5

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★ 5

I love all my class in best fitness the personal here are nice

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★ 5

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★ 5

Top tier equipments ! Nice staff ! Nice environment !

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★ 4

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★ 2

Compelled to write a review mid workout because the white female personal trainers have a superiority complex and entitlement to equipment when training their clients. More times I can count where the white female PT just go into your personal space to grab a piece of equipment they want without asking , they crouch/sit/idle in your workout vicinity just to glaze their client . All other PT’s have been respectful and ask . The sense of entitlement from the white female PT’s is a strange phenomenon. This review will most likely not change anything but a review is a review. Wouldn’t be surprised if I get reprimanded for this .

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★ 5

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★ 5

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★ 5

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★ 1

I called yesterday at Best fitness and was told I could come in anytime before 4:00 PM to sign up and take a tour. I arrived at 2:15 PM, but the front desk said the person handling enrollments had already left at 2:00 PM. When I asked for a quick tour, I was told no, and the staff member was very rude and unhelpful. Disappointing first experience.

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★ 5

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★ 5

Best fitness has provided me ample opportunities to improve myself through personalized fitness assessments and personal training. The trainers here really focus on connecting with you and taking the time to provide you with positive feedback.

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★ 5

Awesome gym, I loved the new equipment and the staff was great!!

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★ 5

A great gym (even better after the just-completed major renovations), and an absolutely unbelievable value.

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★ 1

Asked me to sign a contract ....I said NO...run ppl,run.

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★ 5

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★ 5

Quero parabenizar a Best Fitness por ser uma academia tão organizada e estruturada! Atende muito bem todas as necessidades. Pela atenção e cordialidade dos funcionários. Sobretudo pelo o atendimento da funcionária Júlia, por toda educação, e bom atendimento, sem falar que por ela ser Brasileira e falar o nosso idioma facilita muito para nós! Quem for brasileiro, procure por Júlia! ☺️🥰
No mais, meu sincero agradecimento!✨😊
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I want to congratulate Best Fitness for being such an organized and structured gym! It meets all our needs very well. Thanks to the attentive and friendly staff. Especially thanks to Júlia, who is very polite and helpful. Not to mention that she's Brazilian and speaks our language, which makes things much easier for us! If you're Brazilian, look for Júlia! ☺️🥰
Furthermore, my sincere thanks!✨😊

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★ 1

I have been a member at Best Fitness for approximately 30 years . They’ve recently updated their equipment . I just received a notice that they are planning to DOUBLE my membership cost !! This is being done to compensate their upgrade cost . Members that have been there for 5-10 years received NO up charge to their membership fees . So now after THIRTY years I have to pay the same costs as everyone else ? Not only will they lose the additional $15.00 they’re trying to charge me … They’ll lose me as a customer AND another $37 per month when my fiancee cancels her membership also ! So you will lose a little over $50 a month . And I hope others do the same . I’d rather pay $60 to another gym after being treated this way

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★ 2

Been going here for for 12 years. Recently I had been going to the Woburn club due to work routine change. I recently made a visit back here and found that all the Life Fitness equipment had been changed out for cheap machines. The life fitness machines had gotten a little worn out and yes this new brand is black, has exposed welds making it all look more raw and edgy, but it is absolutely cheap garbage and doesn’t work nearly as nicely. Please please don’t do this to the Woburn club or Parkhurst Location. Whatever equipment guy took you out to lunch and sold you on this equipment did you a disservice. I won’t train there anymore, I know I’m not alone.

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★ 5

Very clean gym awesome equipment and the staff are very friendly ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

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★ 1

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★ 5

Great clean space. Plenty of equipment for all your movements and targeted muscle groups. Would definitely recommend to someone

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★ 5

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★ 4

Staff is friendly and attentive, machines are also newly upgraded with a much better layout. The reason I have to knock a star off is due to hours - closing at 9pm on a Friday and 6pm both Saturday and Sunday makes it hard to come here over the weekend. Hoping they can extend these hours - but if you’re typically only going during the work week this is a great spot!

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★ 4

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★ 5

Great gym, clean and all the machines are great!! And the professionalism from the staff is perfect. And for me who is from out of state the love they showed me is unreal. I’ll be sure to let everyone know to come!

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★ 5

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★ 5

This is a great and I am enjoying the new equipment. I am recommend.

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★ 5

Been a member of this gym for a while, love the community, love the cleanliness, love everything!

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★ 4

To be fair, this is my home gym.
However, facilities are always clean in good work and order.
Fitness professionals are extremely knowledgeable and take time with their clients.
You can always count on a high energy atmosphere when stepping through the doors.

Something rare just happened in the fitness world.
A gym gave back to its members.
Best fitness chelmsford recently went under one of the best renovations i've ever seen in the gym industry.
I've trained at jim's from venice speech to florida to new york city.
The owners of this gym nailed it.
It's Graduation day for best fitness in chelmsford.
Great job.

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★ 5

Wow!! What an amazing makeover and amazing new equipment! Been a member here for over 24 years and this place just keeps getting better! Definitely one of the best and serious gyms and all of this area. Don't hesitate to check it out.

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★ 5

Upgrade is top tier!!

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★ 1

I moved to Florida in 2023, and when I tried to cancel my membership, I was told I couldn't do it unless I was physically present at the office. This was never mentioned when I first signed up. Despite several attempts over the years to cancel, I was repeatedly ignored and they kept charging me for a service I no longer used.

Today, I called again to cancel, and I was told once more that I must be physically present in the office. This is extremely frustrating and disappointing. It feels like a complete scam to continue charging for a service I haven’t used in years and to make it impossible to cancel remotely.

The lack of transparency about the contract terms and the refusal to make the cancellation process accessible remotely is beyond disappointing. I feel completely taken advantage of and let down by the company. I strongly advise others to reconsider joining, as this has been an ongoing issue with no resolution.

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★ 5

Staff was great, the equipment was well maintained, and very clean.

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★ 5

5 stars. No shortage of equipment, big renovations coming soon and solid management with Miles in place. 💪🏼💪🏼

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★ 5

I've had an incredible experience at Best Fitness! The gym is clean, well-equipped, and the staff are always friendly and helpful. Special shout out to Julia B — she’s absolutely amazing! Always there to help when needed. If you're looking for a place that truly supports your fitness journey, this is it!

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★ 5

Julia was my sales person and she made me feel very welcome today, I’m a very anxious person but she knows how to speak with kindness and understanding. Awesome staff member and just overall an Amazing gym.

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★ 5

This gym is honestly one of the best I’ve been to. The staff is real chill and always nice. The manager especially stands out—he’s always around and just a really good person. It’s rare to find a gym where you actually feel supported like this. Definitely recommend if you’re trying to lock in and get better.

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★ 5

I hope they open 24h like pre covid

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★ 5

I would give Best Fitness more stars if I could. I joined a few years ago after being diagnosed with a lung disease and needed to keep up my exercise. Through Dom I met a trained, Bryan, who encouraged me, made sure I was doing the exercises correctly, and pushed me. After having gotten sick and out for about a month i returned today and was very fondly greeted by the staff who is encouraging me to return which i will.
The locker rooms are clean, the staff is courteous, work out area is clean and well organized. I encourage you yo at least try it out.

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★ 5

I have been a member at Best Fitness since January 2023 and have no plans on changing! The workers are incredible, everyone is so helpful including the trainers! I personally work with Shawn, and he has been a fantastic trainer. On top of that, there is a plethora of resources and facilities available which I love, and there are a lot of locations which is a plus for me because I am not always in Chelmsford and still want to get a workout in. They do an initial meeting to discuss your goals and what you are looking for and honestly it made me more motivated to start my journey and reach the goals and haven't looked back since. My biggest struggle with gyms is figuring out my best route and how to get there, and I tend to lose my motivation, so I love that they are willing to take the time to do that with new members. I am also a huge fan of the classes they have available, especially spin! I have been to several other gyms and they do not reach the level best fitness does and for the low cost of the membership vs other local gyms. Big fan!!

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★ 5

The best gym with the best staff! Especially the front desk staff, so welcoming and friendly!

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★ 5

Miles is the man

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★ 5

If you are thinking about personal training, please think about stopping in and speaking with Mike M. That man is a gem, an absolutely amazing human!
The gym can be an intimidating place, but the staff here really work to make sure you are comfortable. Everything is pretty clean, on peak hours you might need to visit another station for paper towels, but they are never out of supply. Mike has helped me work back from being terrified to an avid gym goer. Can’t do a specific exercise? No problem. Can’t move your leg? No problem. Can’t figure out how something is “supposed to look”? No problem.
As a woman, I usually look for women…but Mike is an honorary member of the girl squad. He’s listened to me at my lowest, been one of my biggest supporters and never once judged me. Mike is easily one of the best and most valuable members of this team and you are missing out if you aren’t inquiring about a PT session with him. The first one was free, and I have been happy with the team and the support ever since. It was worth every penny.

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★ 5

GREAT EMPLOYEES & GREAT ENVIRONMENT

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★ 5

This is an amazing gym, with an amazing staff, and an amazing community. Bria and Miles are the highlight of my day.

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★ 5

Love it - employees always say hi super nice highly recommend!!

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★ 4

It’s a good gym it’s convenient. The staff is very polite very clean. It is a little bit irritating, though that there’s usually more than a couple of people taking up two and three pieces of equipment(by leaving their stuff )at the same time while others are waiting to use the equipment.

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★ 5

I have been going here for about 2 years now, all the trainers are so friendly and helpful! Cleanest gym i’ve ever been to everyone is always cleaning and always maintaining equipment!

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★ 5

Best Fitness is not your average gym.
With caring trainers, quality large space packed w equipments, awesome staff, and if you doubt just drop by with an appointment.
It is clean, professional, and above all, a kind of place for bonding with trainers, staff, and those who care to stay fit year long.
Ask for Dominic, Myles, Eric, Erin, Ryan and Mike,
I could keep on going with names of caring people.
Best Fitness is your place to stay fit and keep on staying fit.
Go ahead make your gym a permanent visit at Best Fitness.

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★ 5

I have been a client member for Best Fitness in Chelmsford for about 10 years. I have consistently had excellent trainers. Consequently, I am in much better shape than when I started there!!! My trainers have been knowledgeable about training; there is no end to their knowledge of exercises you can be doing. If you have an ache or a pain, tell them and they modify the exercise. They are also excellent teachers. I have learned a tremendous amount about anatomy and physiology. If you want to train for a specific event this is the gym you should consider joining. They are patient, don’t make you feel stupid if something is challenging for you, they just find another way. If you just want to improve your health, well being, cardio or strength, its still the gym to join. Oh yes, it is also very clean and the staff if very nice. There are plenty of classes you can take as well (yoga, spin, BFitt, boxing, etc.). There is also childcare!! Most importantly, they don’t treat you differently if you are older. I am middle old, I said I wanted to do strength training, they did not say “Have you forgotten how old you are?” No, they said “Let’s hit it”. #Age is no excuse! It’s a great gym! I think you will like it here. Seriously, check it out!

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★ 5

When I first joined Best Fitness Chelmsford, I wasn’t sure what to expect. I hadn’t worked out in a long time and honestly felt a little intimidated walking in. But from day one, the staff made me feel welcome and gave me the encouragement I needed to start moving again.

A special shoutout to my trainer, Mike, who has been with me since the beginning. He’s not only incredibly knowledgeable and helpful, but also genuinely personable and easy to work with. I truly feel like anyone would be lucky to have him as a trainer. I’m really grateful for his support and the role he’s played in getting me back on track with my fitness goals.

I’ve come across some of the negative reviews, and while I understand that everyone’s experience is different, I do think it helps to take a close look at the contract when signing up—just to avoid any surprises. In my own experience, everything has been pretty straightforward, and I haven’t had any issues.

If you’re thinking about taking that first step back into fitness, this is a place where you’ll be met with encouragement—not judgment. I'm really glad I gave it a chance.

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★ 5

Best Gym in the area period. Staff is always friendly and willing to help. I have been a member since 2021 and have never had any issues. Always a great time with the team. Kids club is a plus. I have a 6, 4 & 18 month old and they all have a great time here while mom gets a good mental break and workout. The BFitt classes are super fun and the coaches are very knowledgeable. Definitely recommend to anyone looking for a good gym.

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★ 5

I have been a Best Fitness member on and off for about 15 years. I have tried a few other gyms in between. Honestly, out of all the gym in the area I find it to be the cleanest and well stocked with quality modern equipment. I go in the morning and the child care is fabulous, I love that I have two happy and safe kids while I get some mom time. I have done years of training with Leah ( she’s so knowledgeable) and I have worked with Erik and Dom too, they all kno their stuff. Mostly they are down to earth, understanding of peoples life styles, various goals, and they are there to support them all. I love that I walk into happy and welcoming faces every day, it gets you in the mood to workout. My only suggestions are more classes during the morning with Amy because they are SO good and add child care back to Wednesday mornings please :)

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★ 5

cleanest gym ever and everyone is so friendly. erik my personal trainer is the best

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★ 1

I’ve been a loyal member of this gym for over a two years, always paid on time, never had issues, and truly enjoyed being part of it. That’s why I’m extremely disappointed with how they handled my cancellation.

I recently had to move and, despite the circumstances, they still charged me a $100 cancellation fee just because my new address is less than 26 miles away. I’m not canceling for fun — I’m relocating and physically can’t attend anymore.

To make it worse, they also charged me an extra one-month fee as part of the cancellation process. It really feels like I’m being punished for having to leave.

Policies are one thing, but this level of inflexibility and lack of consideration is honestly frustrating. After being a committed member for so long, I expected better treatment.

Very disappointing experience. I wouldn’t recommend this gym to anyone who expects fairness and respect as a customer.

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★ 1

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★ 1

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★ 1

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★ 1

Overly crowded, trains aren't worth investment.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Very hard but I’m gonna get better

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★ 5

This is my second review and 5 🌟all the way. Great gym, love the personnel and everyone in the gym are great people and respectful. Gym is just 2 minutes from route 3 with plenty of parking. The sauna is amazing and even if the gym is packed, there’s always something you can still do.

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★ 5

Great gym love it!

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★ 5

Excellent gym!

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★ 5

The best Gym! Always clean and the staff is always so helpful

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★ 5

I have been going to this gym for several years and I have nothing but great experiences from being here. The quality of the gym and the equipment available is the best you will get in this area, on top of this the staff here is kind and seems to have a great connection to members coming in and out. I have had many great interactions with various staff members, and they have been nothing but great. I am happy to be a member of this gym.

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★ 5

I’ve been going to Best Fitness for 3 years and my experience so far has been great! I love the staff and the gym is very well maintained. I’ve done multiple of the classes and BFITT is a great program. Defintely recommend to anyone who’s interested in joining !!

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★ 4

Great team of players always courteous Martin is a great trainer along with the rest of the staff 👍

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★ 5

Member for over 20 years, mostly go to facility on Chelmsford St so will review this one. Huge floor with lots of aerobic, weight machines and free weights/racks. Well maintained and clean. Does get very busy in the late afternoon and evenings, but enough equipment to switch around. Lots of classes.

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★ 1

Avoid this gym at all costs!

My experience was good initially, but things took a drastic turn when I got injured. After providing a doctor's note, they cancelled my membership via email. However, months later, I discovered they were still charging my bank account!

When I called to investigate, the manager was rude and claimed they needed more information , but they never bothered to notify me. Despite sending a cancellation email, they failed to uphold their end.

To add insult to injury, I was forced to pay $100 to cancel my membership in person and was still charged for an additional month. In total, they unfairly took over $400 from me.

*Do not enroll in this scam gym!* Save yourself the hassle and financial loss. Their blatant disregard for customer satisfaction and accountability will lead to their downfall.

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★ 2

I would have loved to give 5 star rating for the gym and the staff. Just because of current General manager's way to handle customers (aggressively), I am bound to give this low rating.

It is not just a single experience but each experience with the general manager was little intense.

Just for your information, all my family members are members there.

First experience:
Last year, Nov 2024, I went to drop of my son to the gym and just after 2 minutes he came out surprised, disturbed and shocked. On asking, he said that he was told that his membership was cancelled as he was roaming in the restricted areas of gym (fitness classes of which he did not have the member ) and was roaming with a girl there and exited from wrong door. Its a long story but I cut in short, after speaking with the front desk and then the manager (a rude discussion), it was false information and gym had incorrectly identified my son as the culprit and confidently expelled him. THIS WAS REALLY AWFUL to behave with a high school student in that manner when he was alone. Luckily I was still outside and handled him immediately. The tone of general manager was not a go to person.

Second experience: My wife had recently joined the gym with the plan of about $44 which includes the fitness classes. After a month due to personal reasons,she decided to downgrade the membership plan to basic one. Again we had to face the same general manager which was not a healthy discussion. Her loud and aggressive tone was not appreciated in front of others.

There is hidden fees of downgrading the plan for $100. This information is not exclusively informed by the staff selling the membership. So I strongly suggest to be please aware of it and read the agreement carefully and sign only when all your answers AND SITUATIONS are answered. The sales person would only tell you the plus and not the negatives (why should he after all).

In case the upper management cares, they can reach out to me directly for details. This is just my personal experience based feedback in order to help the upper management to improve customer experience.

PLEASE IMPROVE!!!

"Rest of the staff is awesome and the gym facility too. I appreciate their kindness and support"

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★ 3

I signed up on April 2024 last year and was charged $81 on May 8, 2024 for annual fees. Why are you charging us annual fees when I was not there for more than 6 months. I wish the employee warned me about the annual fees. I barely ever get the chance to go gym and is paying $32 a month. I have children and that’s already a pretty high price for me so, I cannot afford $50 something a month for childcare. Will be canceling soon.

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★ 4

A bit overwhelming getting starter. Julia was my sales person and helpful with some questions.. I felt a bit pressured with the other workers there but, I’m trying to make the best of it. Let’s see how this journey goes.
Update: I’ve been coming more often and it has been a comforting transition. & the staff are nice.🍃

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★ 5

If you’re looking for a personal trainer , give Martin Hernandez a call at Best Fitness in Chelmsford. He is the best! He is very personable and knowledgeable, he listens to your fitness needs and will give you the results you want!
You won’t be disappointed. You’ll actually look forward to your training/gym days!!

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★ 5

I love it here!

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★ 5

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★ 1

They are the worst Gym . I wanted my membership cancelled and it never did. They kept charging monthly for services that never happened. They are a scam and the worst Gym. I tried to remove my card but they put it back and now I cant not remove my credit card on my profile. It was the worst decision I made getting a membership with them and gave them my card information.

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★ 4

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★ 5

This is a solid gym - staff are all very friendly, tons of group class options, and everything is tidy. Special shout outs to Stephanie N. and Mike M.!

Mike is a fantastic trainer - he's incredibly friendly, supportive of you and your goals, and works with you to make sure that you're getting what you need out of your training sessions. Top tier human overall. Great at challenging you to push yourself and is very respectful throughout the whole process.

Stephanie's Zumba class is my absolute favorite group class at best fitness. Her upbeat spirit and fun movements make every class enjoyable. She's very good at making each class accessible to various fitness levels.

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★ 5

I recently had an evaluation with Personal Trainer Michael Mehan. It was a great experience! Michael gathered a plethora of qualifying information to get to know me and my fitness goals, performed a short evaluation of my body mechanics and made excellent recommendations based on all of my information as well as addressed some very specific health issues and how they can be approached and managed. If you are looking for a friendly, professional, knowledgeable Personal Trainer who will help you reach your goals for health and fitness, then you need to go to Best Fitness, Chelmsford Street, Chelmsford and ask for Michael Mehan!!

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★ 5

Best Fitness Chelmsford gave me a whole new outlook on healthy living. I get to be part of a gym family where they care about your health physically and emotionally.

I got to train with Nick when I first signed up for personal training. He was amazing. He was flexible with time and understood my goals. He was a big reason why I didn't give up on the fitness journey. He always told me there are no bad lifts because every lift adds up. I have always given up on losing weight and going to the gym in the past and now I go 5-6 days a week.

Progress is not linear is what I hear all the time from Nick as well as Aly who is my personal trainer and my nutritionist now. They both knew I could lift more than I thought I could. For example, I deadlifted 195lbs with Aly. That was huge for me.

Even the Fitness Directors Erik and Dom have been amazing and want to see everyone succeed. They will always take the time to listen to you. Come sign up with Best Fitness, try out personal training, try out nutrition, and come meet new friends! I know I'm grateful for this gym community.

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★ 5

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★ 1

They engage in shady business practices. My boyfriend canceled both of our memberships months ago when we moved. And they told him that everything was okay! Now- I owe them almost 1,000 and the conversation never happened. Take your money somewhere else. They are also too packed to use the equipment. The gym is way too small for their members that get off of work at 5pm.

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★ 5

Most important for me is cleanliness, and Best Fitness does a great job with the machines, weights, locker room and steam room. Welcoming staff, low price.

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★ 5

Staff are very friendly! Facility is clean! Brett is a terrific manager.

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★ 5

I've been coming to Bestfitness for years and I love it! I love how clean it Is and how friendly the Staff is. I will definitely recommend to friends and family.

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★ 5

This is legit my “second home” & has been for 10+ years. It’s been a long journey & having had 3 children in this time I needed to shed some weight. With consistency & time, I dropped over 75 lbs & can say that I owe some of the credit to how comfortable my gym made me feel. There’s zero judgement here.

The staff are all kind & attentive, smiling & welcome you with eye contact & respect. The Kids Klub (daycare right inside the gym) is top notch & I can trust them with my kids without hesitation. The classes are amazing & inspiring (especially my favorite Spin classes Tuesday Wednesday & Thursday with Laura Warren!)

In this gym, it feels like family. One of my favorite people is Bria :) She is a bright light who shines on everyone she encounters. It’s so true that people always remember how you made them feel, and I can say that at Best Fitness in Chelmsford, I truly feel valued & seen. If you are looking for a clean, friendly environment & somewhere to get some “you” time in, this is your spot.

Best part is that they are very reasonably priced!! My standards are high & I couldn’t recommend Best Fitness more :)

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★ 5

This gym is really nice. I traveled from out of town while visiting a friend and visited this gym. Upon walking in, I was greeted by the staff. I was given a tour and their amenities are amazing. There are many machines and overall, i enjoyed my time there.

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★ 1

Do not go to this Gym. Customer service sucks! The staff are not on the same page with each other. My friend got a Christmas gift and she called the gym and they scheduled an appointment for us and meanwhile one staff called me and told me you were member in the past and your friend gave you a free pass because of holidays gift so you can come anytime . today we went to gym to use my free pass and one staff came and told us I can’t use the free pass because I have been member. So it seems it is not a gift just marketing and business. They don’t care about their customers time and they only care about their business. My friend is member of the gym for two years and now she wants to cancel her membership because of their attitude and not working with professional.

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★ 1

After being two years member of this gym, I’m very disappointed that the behavior of the team members are unprofessional and they don’t know the jobs and the gyms rules. It is very sad that they do business and marketing even with Christmas gift that they are saying it is for members.
They told me that you can reveal your Christmas gift as a member and when I revealed that gift it was inviting my friend to use free pass at the gym. When we called them they said yes you can invite your friend as your Christmas gift. They also called my friend and said you were a member and my friend confirmed she was a member in the past. They still told my friend to come and use your free pass. We booked the appointment and when we came they told us that we can’t use the pass, because my friend was a member in the past. My question is if it was the rule why they didn’t tell us when we called them? And is not a Christmas’s gift or gym business. It is a shame and felt embassies today because of their weak customer service and the attitude that they use when talking to you.

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★ 1

Steam room shuts down constantly with no warning. Waste of my time and money.

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★ 5

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★ 4

The gym is very clean and has plenty of equipment.
My only concern is the Wi-Fi system system that does not work most of the time. I asked if they had possibly changed the app, but no one seemed to know much about it.

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★ 5

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★ 5

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★ 5

Do you have any space and someone to take care of the children while we train? A baby is 1 year and 8 months old

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★ 1

This company is literally stealing from customers - I signed a 2 year contract I never agreed to renew and the company still decided they wanted to keep charging me without my consent. Go somewhere else would not recommend

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★ 5

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★ 5

Best gym in the area!!

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★ 3

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★ 1

If you pay for a membership your gonna have to pay double to cancel lol how can a member not cancel his/her membership that they paid for the gym just taking money at the end of the day

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★ 1

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★ 5

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★ 5

Professionally run gym, was very easy to get a membership with the help of their fitness councilor.

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★ 1

Clean your steam room more frequently. It smells really bad by 5 PM everyday. It’s unbearable.

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★ 5

Kim is the best! Every morning you walk in she addresses each member by their name. She is always up beat and motivating. She has so much positive energy and is always working to make the place look good. Even on cloudy days she's always sunny !

The kids club is wonderful. When we started my 3 children under 3 years old were very hesitant to be left for their first time. The kids club staff is so fun, energetic and comforting. My kids love going here daily because of Rachel.

KD

Source: Google

★ 1

My wife went to this gym earlier today to start a free month membership class. However, the supervisor Kory was very misleading about having a children's room available where our daughter could stay while my wife worked out. She drove 30 minutes out of her way to get there and was told the children's room was not available. No reason given, just not available and she needed to leave. This was after Kory confirmed earlier everything was fine and bringing our daughter wasn't a problem. The front staff was kind and tried to be helpful, but wasn't able to make things right. Kory wouldn't speak with my wife while she was there. Not even to apologize for what happened. My wife left feeling embarrassed and hurt. I wouldn't recommend this gym to others.

Source: Google

★ 1

Don’t go there for free membership if you have children !! Specially if you’re an immigrant and have a black child!!
This place has no respect for families!!! I made an appointment to visit the gym and participate in the free one-month program. I asked in advance if I could take my daughter with me to stay in the children's area. A person named Kory said yes. I drove 30 minutes to get to the gym with my nine-year-old daughter, who was very excited to stay in the children's area. The people who were there at front desk were very kind to me… The guy went inside to ask Kory if my daughter could stay there. He said no, that I couldn't leave my daughter there. I had to go home frustrated after having planned everything to make this happen. I felt very disrespected because He didn't even come to the front desk to talk to me or apologize for what happened. He just told the guy to tell me that my daughter couldn’t stay that’s it!!! I felt like he didn't want to waste his time with an immigrant and her black daughter. Maybe he would have at least come to explain himself in person after confirming my appointment if it had been a white family.

Source: Google

★ 5

I signed up to Best Fitness in Chelmsford about 6 months ago. I couldn’t be more pleased with my experience. I was greeted with a warm and professional welcome by an employee at the front desk who connected me with Dom.

Dom assisted me with the sign-up process. She took the time to explain all the membership options and answered all my questions thoroughly. She also helped me with a personal trainer and made sure I understood all the benefits of each plan. Her welcoming demeanor made the entire process smooth and enjoyable.

I had the pleasure of working with Chris for almost six months now, and I couldn’t be more happier with the results. From the very beginning, Chris was incredibly supportive and knowledgeable, tailoring each workout to fit my specific fitness goals and needs. His expertise was evident in the way he adjusted my workouts to ensure I was constantly challenged but never overwhelmed. Chris is a great trainer and an awesome person.

Overall my experience has been fantastic. The gym itself is clean and has a wide variety of equipment. What attracted me the most at first was how well maintained and spacious it is. I highly recommend Best Fitness Chelmsford.

Source: Google

★ 5

Best Fitness Chelmsford has always been my favorite location. The staff is super friendly and the facility is always neat.

My best experience has been provided by the Personal Training team. I was looking for changes to improve my physical and overall health. Dom, was able to understand my goals and paired me up with the Best Trainer ever, Mike M.

Mike is one of the most knowledge, upbeat, caring, respectful individuals that I have met. He was able to guide me in my journey to lose weight, by converting fat into muscles, losing inches and and total weight loss of 28 pounds, helping me achieve my fitness goal. He is always present, keeping the communication open and making sure that you get the support that you need all along the way.

Thank Mike for your all help and support with my fitness goals!!

Source: Google

★ 5

Best fitness is an amazing gym. Great clean facilities. Friendly staff, they know there members. The kids club is a friendly and they kids alway have so much fun. (They dont wanna leave) Amazing offering of classes. Honestly can say best gym out there!

Source: Google

★ 5

Good place to workout. A nice variety of classes for all, but the really Best gym belongs to LA fitness in Florida which has a Olympic size pool and a huge Jacuzzi. And a 🏀 court.

Source: Google

★ 1

Honestly just wanted to try out the gym and figured it might be a shot considering the 30-day trial. So I filled a form online, came in, and tried it for a day. Supposedly, students are NOT eligible for the 30-day (this should’ve been clarified on the website & didn’t know this to be the case as my brother’s friends in college signed up for this deal), so I had to sign up for membership ($29.99/month). I thought okay, let’s try it. Monday noontime, I had to wait 20min to use one of the machines and just ended up feeling frustrated and left. Can’t imagine what a Friday or weekend workout will be like.

All of which is fine, but what prompted me to write this review is my customer support experience. I was in contact with Miles, explained my reasoning for canceling, and he kept pushing. “But you only tried it for one day.” I said there’s better options near/closer to my home that do offer me trials to see if I like it (less crowded/more personal).“Oh but we offer kickboxing too.” Etc etc. I told him he needs to respect my boundaries/ decision. “But I’m just asking you questions.” Don’t gaslight me sir, respectfully. You’re being a pushy salesman to be frank. I stated my reasons, I said no, and that’s that.

Oh and no refunds… To cancel you have to do it in person too 🫠

Source: Google

★ 5

still good service and amenities. i haven't been in MA for 5 years so its kinda nice when the good things don't change

Source: Google

★ 1

BUYER BEWARE! they have secret fees they don't tell you about they charged me $85 in one month! Also jacked up my monthly fee with no notice

Source: Google

★ 5

I have been a member for many years no complaints! It is very clean. The staff are friendly and helpful. I have also worked with the trainers they are very knowledgeable!

Source: Google

★ 5

Best Fitness in Chelmsford is top-notch! Brett at the front desk was incredibly helpful and made my experience great.

Source: Google

★ 1

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★ 5

Ryan was very helpful!

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★ 4

Great gym, staff is friendly

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★ 5

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★ 5

I have never been emotionally tied to a gym ever before…. However I will never go to another gym, everyone there is so personable and warm and friendly. I have never brought my children to any gym facility and been comfortable, I have no problem doing it at Best Fitness. Everyone that works here knows my name, as well as my kids. I don’t write reviews ever but I figured this was well deserved. ♥️

Source: Google

★ 5

It needs to be known that the Best Fitness Nutrition program is fantastic! I have been someone that has worked out on and off for years and got results, but nothing like when I decided to get a nutritionist.
Here is a list of everything that happened while working with Ally: 1. I learned nutritional needs specified for my body type with taking into consideration my age, health, and long and short term goals2. I learned what macros and micros are and how to apply them to my daily nutrition plan3. We tracked my progress every 2 weeks to see where I lost fat and gained muscle4. Ally showed me easy workouts using the equipment on the floor that would help me achieve my personal goals5. Ally helped me choose the best fitness classes offered at Best Fitness that I not only enjoy, but combined with my nutrition plan, I was able to see significant results pretty quickly6. Finally, not only is Ally an ABSOLUTE delight and incredibly knowledgeable, but in 3 months' time, I lost 15 lbs, lost body fat, and increased muscle mass
I would recommend the nutrition program to pretty much anyone as we all can do better, but I would recommend getting a nutritionist if you are just not seeing the results you want. I thought I was eating healthy, but Allie showed me ways to improve in so many ways and I feel great!
P.S. It should be mentioned that even though I was tracking my food and changing my eating habits, I never felt like I was starving. I had/have plenty of energy and feel amazing!

Source: Google

★ 5

Source: Google

★ 1

There are too many teenagers here after work hours. They crowd the gym in packs of 3-5, making using machines impossible. They sit on machines for long periods working out their vocal muscles. Best Fitness needs an equitable solution to this problem Until then, this gym is more of a youth center than an actual gym.

Source: Google

★ 5

Source: Google

★ 5

Fantastic staff with amazing work out class selection and schedule!

Source: Google

★ 5

When I come to the area from Maine and visit my son we work out at Best Fitness Chelmsford, where he is a member. I’ve been extremely impressed by the cooperative atmosphere, excellent equipment and many options for a variety of exercise routines. I’ve noticed a good mix of beginners up through advanced and there is great equipment for all of them. My son has loved the gym and I’ll continue to join him when I visit.

Source: Google

★ 5

Clean and every machine actually works!!!!

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★ 5

Best place for body and soul

Source: Google

★ 5

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★ 5

staff are very friendly and helpful and there is a great selection of equipment

Source: Google

★ 5

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★ 1

If i could give a 0 i would. Do not sign-up with this company they are a scam. i started my membership and they seem like very nice people when they want you to enroll, they call you everyday into you sign-up being very accomadateng , After that they hold you as a hostage. Canceling your member ship is nothing but a nightmare.

Source: Google

★ 5

I love this place. I joined at the beginning of 2023 and not knowing my way around a gym or how to workout without hurting myself I signed up for the personal training program. Marissa has truly made a difference in my life. I’ve been consistently working out with her twice a week for a year with results I can see and feel. Her positive energy is infectious and she’s incredibly motivating. I love that when other staff members see me in the gym without her, they ask me how things are going with Marissa. All the staff there is so friendly. Dom and Eric are an amazing resource and the place always looks clean. I recommend this gym to all my friends and family!

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Great facility, staff, atmosphere, and equipment!

Source: Google

★ 4

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★ 5

amazing gym, best machines and super nice teamwork wich gave me best attention and support on the couple weeks i'm training there.
Thanks a lot everyone

Source: Google

★ 5

Sou brasileira e vim pra Westford pela primeira vez e, como treino há alguns anos, a primeira coisa que fizemos foi procurar um local para treinar. Para a minha grata surpresa encontramos a Best Fitness. É uma das academias mais bem equipadas que já frequentei. Aparelhos novos e modernos, espaço bem planejado, atendimento sensacional, funcionários educadíssimos e bem humorados. Super recomendo!!!!!! 🥰🥰👏🏼👏🏼👏🏼👏🏼

Source: Google

★ 5

Staff very helpful and welcoming. Equipments always taken care and people always keeping it clean. Very open and big place, a very nice environment to workout. I highly recommend and always bring new people to start working out at best with me ;)

Source: Google

★ 4

Source: Google

★ 5

great gym with a wide variety of machines, free weights, and steam room. Also has a great atmosphere with an amazing and helpful staff

Source: Google

★ 5

Amazing gym. Great atmosphere with a wide variety of weights and machines. Great customer service and trainers around for any questions or concerns.

Source: Google

★ 4

Okay hear me out! This gym has changed significantly from 10 years ago. they have a brand new cycling studio, group exercise room, childcare facility, and a large weight room. They have way more to offer then they did before. with that they are still missing a few things that could have made it 10/10 for me. For example the water refill station could be updated and some of the weights could be updated as well. (now i’m just being picky) But as far as everything else Best Fitness in chelmsford is a great location for fitness and has an environment that gets you excited to work out! Plus staff is super friendly and at your disposal to help you!

Source: Google

★ 5

Great staff. Joe is a good guy. They have everything you need and a high energy workout floor. Loved it here. Would come back!

Source: Google

★ 5

Staff is great!!

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★ 5

Amazing facility! Great workout environment and would highly recommend

Source: Google

★ 5

Excellent place to work out - super friendly staff and great equipment!

Source: Google

★ 1

VERY DISHONEST GYM AND REPS

They will not tell you that it is always a 2 year (24 months) contract. You are asked to buy out your contract when you have to cancel. $100 to buyout and 1 month notice.
I have multiple friends who use this gym and no one knew they signed up for a contract.

Source: Google

★ 4

Great place to workout! The staff are very welcoming and are eager to help you reach your fitness goals. I was able to make a 4 month transformation once i started personal training. Highly recommend this location!

Source: Google

★ 5

Best Fitness Chelmsford is always clean.Employees are friendly and helpful- if something is broken it is quickly fixed or replaced

Source: Google

★ 5

I've been going to this gym for a little over 6 months, and have had good experiences. The trainers and staff are all nice, the equipment, floors, and locker rooms are all clean. It gets a little crowded at times but it's a good gym so it's what I would expect.

Source: Google

★ 1

Love this gym , usually go to lowell but just started doing bfitt here! The guys in the morning are awesome but the girl Leah is really bad…. She doesn’t teach the class just talk to one person all the time and forget the other people! I wish Chris and Nick could do all those classes in the morning!!! Bc they are awesome always helping everyone

Source: Google

★ 5

Brett & staff is the best! (No pun intended)

Source: Google

★ 5

Wether you live in the area or are just visiting you can’t choose a better gym for anything from beginner to competition level training.

Source: Google

★ 5

I have had the best experience at Best Fitness. It is the cleanest gym I have been in and I love how I get access to all the locations. They have a huge variety of equipment and everything I need. The staff is awesome and super friendly. Blows any other gym I’ve been to out of the water for sure

Source: Google

★ 5

Best gym ever and love the trainers

Source: Google

★ 5

Very professional, loving, caring, overall Good people and a place to work out.

Source: Google

★ 5

Good friendly place, gave me 4 days free

Source: Google

★ 5

Staff was very welcoming and helpful. Gym always seems to look spotless and everyone does their part to help keep it that way. Culture felt amazing if you are serious about lifting or even just getting started. They had some machines I have never used before that I was able to work into my routine. Locker rooms have plenty of space and privacy. Overall a great gym that I see myself going to for a long time.

Source: Google

★ 5

I just recently joined this gym, the staff is great and very welcoming. The gym floor area has everything I need for my workouts and it is not too crowded. Would highly recommend this location for others.

Source: Google

★ 5

Definitely would recommend this gym to anyone in the area. The staff was amazing, and the gym seemed to very clean and well kept. My first time going was during a busy time of day, but I was still able to get all workouts done with no issues. 10/10

Source: Google

★ 5

Shout out to my favorite trainer Mike! He has taught me so much. Things I thought I couldn’t do, I have accomplished!
This has been the most positive and rewarding experience I have ever had in a gym setting.
Thank you my friend for all your help and positive vibes training me.
As I continue on my journey with weight training and healthier food choices, I will strive harder to achieve all my goals. And I know you are always available for questions.

Source: Google

★ 5

Just started hitting the gym and whenever I needed help the kind staff didn’t hesitate to give me a few tips very nice people

Source: Google

★ 5

Incredible staff, great energy best gym around

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★ 4

They gave me free day pass if I wrote a review

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★ 2

I found the gym to be very small, crowded, and had few spaces for exercising privately. Often times I would get there and have to wait 15-30 mins for a machine that it often discouraged me from going. I found people to be very crowded in the center area which also did not make me feel comfortable with health standards and safety. The parking lot is also always full. If it wasn’t so overcrowded this would be a good gym but they’re definitely not using their space correctly. Edit: their machines need upgrading as well.

Source: Google

★ 5

Best gym I've ever been to.

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★ 5

Great structure, very helpful staff, but what really made me stay was the quality of the day care. Totally recommend!!!

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★ 5

Very friendly staff and the gym is always clean. Great place to workout.

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★ 5

Very friendly staff and helpful.

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★ 1

Terrible customer service. $50 extra fee for “machines” even though the monthly membership should be covering all gym equipment.

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★ 5

Staff is friendly and accommodating. Their Yoga, Pilates and Barre room is spectacular and the teachers are top notch.

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★ 5

Gym is unbelievable, Jack was super helpful and Brett us a true professional.

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★ 3

Good gym location right of the highway, very big and spacious, has most of the machines you’ll need except for hex squad. The facility is being cleaned and well maintained by the staff who are usually really nice and friendly. Unfortunately that’s the only nice thing about the place, somehow a gym with hundreds of active members can’t afford a WiFi coverage for the gym, personal trainers look like they need a personal trainer. Watch out for contracts because they will try to get you into one, ABC financial is a joke of a system. The only reason I give 3 stars instead of 2 is for the staff, but don’t mix them up with personal trainers.

Source: Google

★ 5

One of the best gyms I’ve ever encountered is the Chelmsford area the staff is what helps the gym stand out .. my man Jonathan and the rest of the team britany makes the best pre work outs ever you should try it !!!

Source: Google

★ 3

Have been going to this gym since it opened back up after the pandemic. They keep it pretty clean and there's a plethora of machines & weights. My only gripe is the gym etiquette amongst the boys & men at this place. It's impolite to hijack 2 stations in a busy gym and if you happen to get on one that was "taken", but there's ZERO evidence of that, how the men & boys at this place tell you it is makes you think they were just released from prison, raised by gorillas or just exited a deserted island. It behooves this gym, to regularly send out texts that remind members (especially the men/boys) of the need to practice proper gym etiquette and not talk to women like they were raised in abusive households. Go to therapy if you did, the gym will not heal this part of your soul.

Source: Google

★ 5

Great facility and staff!

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★ 5

I use this gym anytime I’m in the Lowell Chelmsford area for a few days/weeks at a time. It is a great location with a lot of different equipment to use to get the best out of your workouts. The staff has always been friendly and accommodating to different membership/access needs. It is a huge space as well so rarely do I feel like there isn’t enough room to get your work in. Definitely worth checking out! Overall great facility!

Source: Google

★ 1

Absolutely horrible gym, wouldn’t recommend for any female young adults. Gym is completely full most of the time by high school kids and others, welcoming and kind staff consist of 2-3 employees, and HORRENDOUS customer service. Have been a member since November 2022, I was 16 and my sister signed me up and my Mother paid for it for 3 months, after that I was in debt $900 to the gym, in high school, and only working part-time. Also mentioning I didn’t get an email of this debt until it accumulated to $900. Completely unaffordable, AND they do not disclaim their cancellation and refund policies while signing up in-person. I moved this month and have been calling amidst of working 60 hour weeks as well as moving and cannot afford to drive 80 minutes to hand a copy of my lease off. My only solution to actually pay the rest of my bills with this gym payment still going through this week was to pull from my LIFE savings and pay my bills early, and order a NEW DEBIT CARD. Revolted by every phone call transferred to after the physical club.
EDIT: I’m not apologetic at all, imagine being under 18 and unknowing of an almost $1000 debt. Surreal. Only got it cleared because of Black Friday.

Source: Google

★ 1

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★ 5

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★ 1

First they told me that I could cancel using proof of residence from Brazil, then they said that only with proof of residence. And now every time I call, they say they will transfer me to an "specialist" and disconnect the call

Source: Google

★ 5

I work out on my own, so my interaction with the staff is limited. They have always been warm and friendly.Not just a few, all of them! And whenever I lose or leave something behind, it always shows up at the front desk! A five star good vibe! ;-)

Source: Google

★ 5

Source: Google

★ 5

Awesome gym!! Friendly staff, clean well maintained equipment! Everything you need for a great workout!

Source: Google

★ 1

Horrible customer care, I moved AND was injured to an extent where I was unable to utilize my membership. Refused to assist me with a cancellation, forwarded me to a separate billing company who bounced me back and forth to the gym and the agreement that I would have to buy out. I have attempted to cancel my membership for 15 months now.... What kind of a scam is a TWO YEAR contract at a gym that refuses to help you anyways?!?

Source: Google

★ 5

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★ 5

THIS GYM IS THE BOMB DOT COM FR!!!! get a stair master xoxo your fellow gym rat😝😩🫶🫶🫶

Source: Google

★ 5

Source: Google