★ 5

Great place

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★ 5

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★ 2

Unfortunately, I’m thinking about canceling my membership and going to another gym franchise. I always come in early, excited about working out and very enthusiastic about learning from others, but today my motivation was shot dead in its tracks by one of the trainers after asking a fitness question.

Perhaps it’s because I didn’t pay (money) for the question, but I was absolutely taken aback by the level of passive aggressiveness that I was met with. I’ve had plenty of positive experiences at this gym, but this one hit me hard. Not only being silenced by shock but completely taken aback by it, I tried to regain my motivation in the locker room, but I wasn’t able to 😪

I care about how people treat each other here, and this moment broke that sense of connection for me. I came here to grow stronger, but today left me feeling small and looking at other gyms.

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★ 5

My home away from home. Thank you crunch Fall River!!

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★ 5

Kristina is a wonderful trainer. She understood my fitness goals and has allowed to begin to achieve them one step at a time.

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★ 5

Love the staff at Crunch! Rebecca Reis is super helpful and knowledgeable. You’d be lucky to have her as a trainer!

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★ 5

Kristina did an excellent job during the body transformation challenge. Not only were thr one on one sessions productive and educational but she was great at pointing out areas that I needed to work on. She went above and beyond to set up group workouts with the team. It created an environment where we encouraged each other to push ourselves. I would highly recommend her to anyone.

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★ 5

Love going to Crunch, great trainers!!

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★ 5

I have been going to Crunch Fall River since it opened several years ago. I find it the best place to consistently reinforce my health journey. I want to send a shout out to my Trainer, REBECCA REIS, who constantly pushes me to lift more and do more than I ever thought I could. Thank you! I also want to shout out my Zumba Instructor, MAYA BERGANDY, who gives me inspiration every week. It is a fun workout and at an intensity that is higher than the classes I teach. Thank you! Crunch is a great place to go that gives you value for your membership. I find the staff, overall to be friendly and very helpful.

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★ 5

I honestly enjoyed the time I been going. Amazing trainers and a lot of people helped me there. The trainers are so easy to get along with.

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★ 5

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★ 5

Wonderful staff, everyone is incredible here and the facilities are well taken care of! Shout out Daniel he keeps it fun!!

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★ 5

Crunch is amazing facility with great employees especially Daniel the FM and Rebecca one of their trainers there! i enjoy coming in and working out at Crunch it is one of the best parts of my day!!💪

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★ 1

The worst customer service through the phone. Make sure They explain everything on the contract because some of the workers are not trained to know everything on the contract

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★ 5

Daniel is awesome, and james is always prompt in getting me whatever I need.

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★ 5

Just completed the Transformation Challenge with Kristina as my trainer and oh man did she help transform me! Incredible! Between her, and everyone else in the gym, they are chef's kiss. If you are looking for a gym or not happy with yours this is THE place to be at to workout. And this is coming from someone that was bored by the everyday gym life. Kristina made it fun and pushed me all at the same time! 🩵

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★ 5

Just completed the transformation challenge with Kristina as my coach. Best choice of coach for my spouse and I. A ⭐⭐⭐⭐⭐⭐⭐/⭐⭐⭐⭐⭐ (7/5) experience. Kristina has the perfect mix of sass, motivation, and charm that we needed. She was able to help me get past the plateau I had stalled at for the past few months. My clothes are starting to get pretty baggie and I'm noticing I have so much more energy then I did. If you need that extra push to get you where you wanna be Kristina is your gal!

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★ 5

Love this Gym! Kristina is an amazing knowledgeable trainer she has made me feel stronger and healthier especially with my aging body, I had been to physical therapy a few times it worked well, but I definitely needed Kristina’s expertise to help with my back and hip pain. Everyone is very pleasant and welcoming, the staff is in great shape especially Daniel he has the best Quads!

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★ 5

Jackson is the BEST! Very attentive and helpful

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★ 5

Jackson was very helpful and kind and is a great employee to the crunch team

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★ 5

Jackson is awesome!

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★ 5

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★ 5

Jackson is a unreal crunch worker

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★ 5

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★ 5

Best gym ever I would recommend

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★ 5

All the staff are great/ welcoming/ friendly - gym is always clean and organized. Always recommend.

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★ 5

I’ve been a member for almost 3 years, and I can honestly say this gym has become one of the most important parts of my day. The classes are amazing, and the relationships I’ve built over the years have kept me motivated and supported in reaching my goals. Coming here isn’t just about building a strong body — it’s also been a huge part of taking care of my mental health. I’m so grateful for this community and the positive energy it brings every day!

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★ 5

Amazing team so helpful happy every time I come in

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★ 5

10/10

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★ 5

Trainer Kristina is so good. She instills confidence in you. You think you can't do something but she encourages you and you realize you can do it. She also gave me excersises to do at home for my knees and I have been able to go without my brace with no pain. If you are looking for a trainer I highly recommend Kristina!

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★ 5

Great staff very friendly and knowledgeable

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★ 5

Kristina is amazing! Literally in six weeks transformed my body! She tortures you but in the best way possible. I never knew I could push myself the way I could. Not only does she push you but she modifies if needed so any fitness level can get results. I feel stronger and healthier.

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★ 5

I’ve been coming here for months now and I would never wanna go anywhere else. The manager Daniel is such a great guy and he keeps the place great. I always see Kaylen at the desk with a smile. And Kristina is a trainer who is always super encouraging and motivating. Seriously love this place

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★ 5

Kristina is fun and motivational.
I enjoyed the challenge

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★ 5

I had never worked out consistently before in a gym, and meeting the trainer Kristina was the best thing for me. She made me feel comfortable and showed me I was capable of more than I thought. She is the girl for you if you’re a beginner or if you’ve done it for years. Best experience ever

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★ 5

Kristina is amazing. You will definitely feel the burn.

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★ 5

Kristina pushes you to be the best you can be, and your best interest is always her first priority
100% recommend training with her

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★ 5

I love it here! It feels like coming home everyday. Daniel is amazing and the whole staff is so friendly and warm!

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★ 5

Best trainers and classes !

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★ 5

Love, love Crunch Fall River! Super clean, great crowd and top notch staff! Classes are amazing!
If you’re looking for personal training, ask for Rebecca Reis. I’ve been training with Rebecca for years and she’s truly amazing! Always has the workout planned. Very, very professional and knowledgeable! Love my personal trainer!

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★ 5

Crunch Fall River is the best. All the staff are friendly. Trainers are amazing especially Rebecca R. she tailors my workouts to meet my goals and always pushes me to do my best. 💪

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★ 5

Really miss Lisa for Thursday night Zumba! Please bring her back. We miss her on Thursdays!

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★ 4

My son goes here and he loves it the workers r great.

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★ 5

The team at Crunch Fitness has made me feel welcome since day 1. I had previously had membership at another gym prior to moving to Fall River and was worried about switching gyms and getting over the anxiety of a new place with new people. I'm always greeted by name when I come in and my trainer is constantly encouraging my progress. Absolutely love this location!

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★ 5

Crunch Fitness is the best gym on this side of the Mississippi. We have an Amazing crew and staff who are ready to answer all questions possible. Crunch Fitness is an amazing Gym where you can find male friendships that turn into family. We have amazing trainers and managers at crunch. Daniel is the Manager and my best friend ever; he’s cool and funny. We have amazing Trainers and amazing front Desk crews who greet you first thing when you walk into Crunch during the day. Crunch has soo many classes to choose from every day that are a great way to challenge yourself inside and out.

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★ 5

Fall River crunch is always on point, from the group fitness classes to the front desk and trainers. Everyone is friendly and informative. They never disappoint!

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★ 5

Sarah is an amazing manager. The place is always clean paper towels always stocked sanitizer always in bottles. I would not go to any other gym unless Sarah left there.

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★ 5

Best gym in the area! Equipment is always maintained, and the staff and trainers are super friendly. Feel free to jump into a spin class with Melissa or training session with Daniel, the team is the best!

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★ 5

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★ 5

Best gym around!! We love crunch!
Clean, fun equipment, amazing staff and a fabulous community! Highly recommend!

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★ 5

Good gym and great staff, be careful with hidden fees for the membership such as transaction fee and yearly fee, but thats a thing with most gyms.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Seems like a family almost. Just kinda pricey

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★ 5

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★ 4

Just started going there and it's been great so far. Usually go after 7 when it's not too busy

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★ 4

Clean, nice patrons, healthy mix of age ranges, extremely friendly staff - except for the one woman who works the front desk occasionally. Always in the worst mood, doesn’t smile, serving you is an inconvenience - a stark comparison to the really nice guy in the morning who always says good morning and notices when I’m not in, and the guy in the morning on weekends and afternoon on weekdays who always says to get home safe. Those dudes rock

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★ 1

Horrible, they will charge you for things you didn’t even want, and then when you call customs care and cancel the membership they tell you it’s cancelled and won’t renew but still renews, and even after speaking to the regional manager and being told it was all set here I am still being charged by crunch, worst gym I have ever had to deal with

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★ 5

👍🏼👍🏼👍🏼👍🏼

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★ 5

I had been a planet fitness member for over ten years. All the while realizing my gym didn’t have the options I was looking for but stayed for the location. Today I went into crunch and spoke with both Dan&Chris about membership details. I immediately signed up, with the classes and all they have to offer for less than I was paying! I’m excited for this new chapter and your employees really sold me on switching with their welcoming attitudes and expertise. Dan & Chris are both awesome I can only imagine what the rest of the staff is like .

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★ 5

I love it here! Been a regular for about 4 years now, and happy to report consistent and positive changes. The membership is affordable and they have a wide variety of equipment and free weights, including 3 large squat racks. This is a good gym for all levels, and the community is overall a positive and supportive environment. The classes are fun if you’re just looking to get a workout in and burn some calories with friends without having to bring your own workout plan. The staff are friendly and attentive, and though there have been many changes since I’ve been a member, I’ve never met a staff member that I didn’t like.

My only feedback are things you’d typically find in all gyms and honestly nothing I’d dock them points for, still giving 5 stars because I love the place. Just some pointers in case anyone is reading for the sake of improvements. The machines could be cleaner, but most members will wipe off equipment after use. It’s annoying when folks don’t unrack their weights or just leave stuff around, but that’s more on the members than the staff. Also, I see a lot of teenagers and newbies come in and “train” each other improperly which I know can cause injuries, so I like it when the actual Trainers step in to prevent people who are not certified from offering bad advice to other participants. I don’t like seeing people get hurt and sometimes I wish that the staff would spend more time on the floor to address the everyday issues. It can also get extremely busy during peek times, but again, that’s typical of most gyms.

All things considered, this is a good gym that offers a lot for a very reasonable price. People are mostly good to each other and respect the place. Hope it always stays this way :)

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★ 3

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★ 1

It’s a good gym just if your gonna cancel don’t do what I did because I canceled through the app OVER 6 months ago and now they are saying I owe them more than $200 and have a debt collection agency sending me letters so like I said DONT CANCEL THROUGH THE APP CANCEL IN THE GYM

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★ 5

Great gym everyone is so friendly and great new machines and great personal trainers

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★ 5

Staff is amazing and the gym is always clean and comfortable. Sarah is an amazing manager. Gigi has such an amazing welcoming personality.

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★ 5

Great gym , great staff , great manager , Sara does her job to make sure each member is satisfied

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★ 5

Love coming here after a long day. Great management, Great staff and friendly clients. Keep the vibe going Crunch FR!

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★ 5

I love going to this gym, I have had nothing but a great experience. I recently just had a baby and my only thing I wish it had for parents is a daycare 😂so I could go more! The instructor are amazing!

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★ 5

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★ 5

Great gym always open on time right at 5 am Julian is great in the morning he is very attentive and for the rest of staff these last two years have been amazing compared to the past. The general manager Sarah is always helpful and cares and values us members crunch in Fall River has definitely improved these last two years which is why I rejoined and I would defiantly recommend.

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★ 5

Great gym

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★ 5

Crunch has been a great place to come and work out! Getting personal training has truly changed my life! I'm motivated to move and do more than ever before!! ❤️❤️

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★ 5

Great place to work out ! Nice weights area!

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★ 4

Great gym with great staff especially James always makes me feel welcome

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★ 5

Great place

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★ 5

Dave’s HIIT Class on Monday night is the best!!!!

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★ 5

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★ 5

Great gym great people great worker's frfr

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★ 5

The best !!!!

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★ 5

Great gym! James at the front desk was very nice and helpful

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★ 5

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★ 5

I absolutely love Crunch gym in Fall River! My favorite is Maya’s Zumba class, which is the main reason I joined another gym. Her energy and enthusiasm make every session a blast. Additionally, the front staff are incredibly friendly and welcoming, creating a positive atmosphere every time I walk in. Highly recommend 🥰🥰

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★ 5

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★ 5

The staff at Crunch Fall River are incredible!! James always has a smile on his face and Maya’s Zumba classes are the best you’ll ever take!!!

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★ 5

Zumba with Maya is the best everrr

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★ 5

I have been a member of Crunch Fall River for 2 years. I have had the best experiences here. The General Manager is amazing. She listens and helps with any concerns. She has added more 6am hiit classes to accommodate working individuals. The instructors and classes are awesome! I finally found a gym I consistently go to and feel as if I found my “gym family”.

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★ 5

Really nice gym has a really good staff always very welcoming and helpful. Always available to answer questions. Hours are very reasonable and gym is clean.

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★ 5

Amazing gym. Great environment!

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★ 5

Love this gym! Tons of space and all equipment you need to get your work out done!

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★ 5

This place is the best!! fantastic service!! Specifically I received the best service by an employee named James ! All around 5 stars , highly recommend to my friends!!!

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★ 5

Great gym, but what really makes a big difference are the staff and trainers, and a bit shoutout to the manager Sarah for always being there and helping everyone.

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★ 5

Love this gym, staff is great and good environment.

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★ 5

Love this gym! I’ve been coming here for 2 years now and the staff is so welcoming! I would recommend anyone to come here.

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★ 5

The best gym!! Sarah and her staff are awesome! They make working out very comfortable.

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★ 5

Great gym I love Aaron he’s great

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★ 5

Great place great people and awesome machines to workout

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★ 5

This is a great gym to come work out at. The staff are all very friendly and very helpful and they have a lot of equipment available for you to use. 10 out of 10 would come again.

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★ 5

great place to work out! staff is amazing, equipment is clean, lots of awesome classes to take advantage of! would recommend to anyone wanting to make a difference in their life.

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★ 5

Great atmosphere and great people! Shout out my girl G!

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★ 5

Aaron was extremely nice and helpful. Gave me very helpful advice on my workouts, and improved my form. Fantastic employee.

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★ 5

We love G, she’s the best ever!!!

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★ 5

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★ 5

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★ 5

Really nice staff and high quality equipment.

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★ 5

Great gym with great staff. All of the staff are very helpful and welcoming. Tons of space with different machines all over. Definitely recommend!

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★ 5

Love this gym!!

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★ 5

Super friendly and professional staff and the gym is always very clean!! Would definitely recommend

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★ 5

Great gym

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★ 5

10/10, most fun gym I’ve had the pleasure of working in. I love the members and my fellow staff and look forward to bringing you a happier and healthier you on Monday and Tuesday nights :)

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★ 5

I found this gym to be very friendly and clean. I really like the convenient location and the hours. It has many machines that I have noticed an increase in my strength. The staff are always friendly and professional.

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★ 5

Super clean gym, Staff is very helpful, nice gym all around.

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★ 5

Absolutely love the crunch in Fall River! They have a variety of classes that I can take with some great trainers like Ryan, Daniel, Crystal, and Nadine. The front desk always has a friendly face greeting you and assisting you with anything you need! Would highly recommend!

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★ 5

I love it here it’s definitely the best gym in Fall River!

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★ 5

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★ 5

Amazing Gym, Clean, Friendly staff and amazing equipment selection

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★ 5

Best gym I've been a part of! The staff is super helpful and kind. The facility is very clean and well kept.

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★ 5

Great gym well maintained clean great attitude great staff work out everyday and never have a issue

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★ 5

Great gym, good community

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★ 1

Literally worst experience of my life. Don’t sign up, they will surprise you with $100 charges and then won’t refund you. I never even went, I signed up for a $1 trial and then the next month they hit me with $100 charge when I signed up for a $39 month to month plan. They don’t even have a plan that expensive. Then they say it’s fees, but if you go look online they don’t say anything about paying fees when you’re signing up. Money hungry company, rude unhelpful employees. Literally ROBBING people.

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★ 1

Terrible experience ever, a lot of hidden fees and rules, do not recommend, find some other place

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★ 1

Do not open account here

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★ 1

The goal post isn’t stationary

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★ 1

Don’t even do it

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★ 4

Ginásio com zona de treino funcional.

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★ 1

Useless staff and poor facilities.

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★ 1

The cancellation process is a nightmare good gym but if you ever need to switch gyms good luck

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★ 1

I signed up for a 3 month trainer session, and was recently charged for a fourth month. I also never got the full 3 month sessions as I was told I have 12 more sessions left. When I called and said I want a refund for the added charge I NEVER signed up for, I was told my the manager that all refund claims have to go to the regional manager, and they cannot promise I will get a refund. Was told they don't give out regional manager contact info. Name is Nicholas Herman, so if you're reading this, you can contact me. While I visited the gym, the manager said this has happened before to other people. So basically telling me that you're stealing money from clientele. That is upright robbery and I am extremely unhappy. Will be contacting my bank to dispute this charge, and will continue to call until I get my money back.

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★ 1

Horrible damn hours I should have done my
Research and signed up for the one in Swansea. Atleast they are 24/ on weekdays.fallriver closes at 5pm on weekends. How are u supposed to make that works with a job ?

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★ 1

If i could give them a zero i would. DO NOT GO HERE. I tried to cancel my membership they said it was canceled so i stopped going just to find out it wasnt and they are still charging me. I told them if i knew it was still going i would of at least used the services im paying for. They told me that i will be charged at least two more times even if i cancel right now because of the way their process works plus they cant cancel it for me i need to email member services but the guy from customer service refused to give me that email. So now im at a loss for how to cancel bevause they cant cancel in club they cant cancel through customer service which is how they screw you because you end up paying an extra 4 months by the time anyone wants to assist you. Nobody was helpful. I would of at least used the membership if i knew i was still paying for it

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★ 4

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★ 4

I hold very mixed feelings about the crunch fitness gym. My most favorite activity at this gym is to drink 13 chocolate protein shakes in the gym and subsequently sending myself into diabetic shock. The gym is very accessible, but not accessible enough to stop my morbidly obese friend from running his mobility scooter off of a 3 inch ledge, tipping him over and giving him cardiac arrest. All in all, some improvements can be made with some of your employees foreplay, and thus I am only giving it four stars.

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★ 4

Solid gym, upgrade from planet fitness with the turf and CrossFit area! Price is manageable per month or for a 1 year membership.

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★ 1

How was a member in Swansea over two years last July? I asked for training and I had a guy Nick train me four training sessions. when I was finished with the training in July, I told Nick that I’m all set because I ride in a cycling contest and September so August and September I don’t need anything. He said OK and went on his way. He should have brought me over to the desk where he signed me up and signed me out, but he fooled me, and I found out that they were taking money from me with no authorization. I was also told I could have all the training sessions in the future prepaid reluctantly I agreed. When it came time to use the prepaid training courses, Alicia, who is very rude told me that it’s too late they expired. Very arrogant. S if you don’t like this review, then maybe you can take it up with them and have them give me my money back other than that I’m putting out warnings on all of the Crunch gems that they ruined your reputation, Alicia and particular

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★ 5

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★ 4

Clean and friendly
Staff are friendly and helpful , although my experience with their PT staff is highly questionable. Training was sparse with frequent rescheduling. Had to change multiple trainers and my experience was still mediocre at best.

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★ 1

A lot of negative comments. I was thinking of becoming a member but I think I changed my mind

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★ 2

I was really excited to inquire and sign up for a membership per their website offer. When speaking with a gym rep prior to signing. There is an excessive annual fee of $70 not disclosed on the site and deterred me from signing up. It was disappointing. Other gyms waive this fee if you sign up for the premium membership. Crunch does not!

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★ 5

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★ 5

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★ 5

great gym with great staff and trainers!

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★ 1

The management of this place is not very friendly or cooperative with resolving membership issues.
Continue to take money and never resolve anything.
Beware. Be very careful when.u sign up at the fall river location!!

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★ 5

This is one of my favorite public gyms around for sure. Nice modern equipment. They keep it very clean which is nice too! Definitely recommend it!

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★ 5

I've been going to the gym for, I don't know how many years, maybe since they opened
I go because of the classes,
Also I use the machines now, I'm using the recumbent bikes exercise bikes, a lot lately, I do intervals on them, then I go to Zumba, then they have in the hit area, so I go and practice on them things sometimes,

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★ 1

Called in to cancel the membership and they never canceled it and still charged me knowing I didn't show up the whole month

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★ 5

I love it here! equipment is amazing!

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★ 5

Only gym I go to!

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★ 5

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★ 2

For the 3rd time in the past 2 months I have shown up to the gym at 5am and the gym has not been open. It’s tough when you’re headed there ready to workout, already took your pre-workout and then pull up to see the lights are shut off and no one has been in to open. I’ve been a member for over 2 years now and this has happened before but not as frequent. I really love this gym so I hope they can get it together. This is a HUGEEEE problem.

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★ 1

My car got stolen from the gym.

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★ 2

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★ 5

Such a positive place. Great equipment and amazing staff.

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★ 5

Only been twice but I am very impressed with the cross between a more modern general fitness (deadlifting platforms, power racks, free weights that go over 100) and WOW/planet fitness with all the modern machines you need to isolate muscles and cardio machines. Staff like Anna are very friendly and helpful. Place is very clean, way cleaner than general fitness or wow. Locker rooms and bathrooms have been very clean each time. I do wish they offered some 24/7 days or later hours on the more popular days like monday, wed and sunday. They could get rid of an entire 2 rows of cardio such as treadmills and bikes imo. From what I saw there really isn't many people on them and maybe add more stair masters and specialized equipment. They also have heavy bags and sled pushing and battle ropes. Which you don't see to often in franchise commercial gyms. I am still on the fence for joining just because of the 24/7 and only one cable crossover. Wow definitely has more machines. But not as modern. General fitness is overpriced and not modern but they have some excellent old school machines and equipment nonetheless. I have also heard horror stories that it is very difficult to cancel this gym. But given the other options in the area I would rank this above general fitness,Wow, and Atlantic fitness for the value. I will add photos next time I go and there isnt as many people.

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★ 5

They have all necessary equipment for a full body workout. Not much to say here, cheap and reliable

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★ 5

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★ 5

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★ 5

Customer service was very great in person an over the phone..very knowledgeable employee's

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★ 2

I've been in the past two weekends right at 7am. Two weekends in a row the music has been deafening. I can't hear my own music from my headphones. It makes for a lousy workout. Music that loud is rude and unnecessary. I might have to cancel my membership.

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★ 2

This place is dusty everywhere. As I was lifting weights dust went into my eyes.

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★ 5

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★ 5

It's very clean, it's never packed the staff our friendly

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★ 4

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★ 5

What a pleasure to deal with these people. Finally a business that actually understands that they are in fact a business and indeed staff DO come well equipped with ACTUAL customer service. Most places around this area fail in comparison. Crunch is the spot for people who want to feel that the spot they work in is cared about.

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★ 5

Best gym in town!

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★ 5

Great atmosphere & lots of cool, engaging classes with fun instructors! 👍

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★ 5

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★ 1

If I could give 0 I would. What type of gym auto renews a membership after a year without asking to re-sign for a renewal? Just so happened to check my bank account today to see the 59.99 taken out, and I had not authorized that... I would of declined my renewal as I am moving out of the area. Terrible experience. Look for a gym with more transparency.

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★ 5

I visited this location to inquire about a membership and had the best experience with Anasheila! She was so friendly and informative! She had a wonderful, bubbly personality and answered all of my questions. If you’re thinking of joining a super clean gym with a friendly staff, I highly recommend this location.

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★ 5

Great gym in the area

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★ 3

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★ 1

Muito desagradável porque me venderam uma coisa e no final é outra já efetuei o pagamento da 1 parcela e na consegui treinar nenhum dia ainda, me disseram que tinha um personal pra nós avaliação e nada até hoje já estou quase entrando com processo contra essa academia

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★ 1

They will take your money for trainers they don't have then refuse to refund it.. almost $1k for no service.

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★ 1

When I signed up for my membership, i told Brendan that I was only signing up for one month and I wouldn’t be here after that, he didn’t explain me that there’s a flat rate of 50$ for a monthly membership and instead signed me up for the wrong membership and I had to pay extra money and I would have to pay for another month as well. I do not like this crunch at all, costed me extra money and I wasn’t explained the correct membership plan and it’s always busy and I’d have to wait 40 minutes for a bench to clear up. Not worth going here. Rather go somewhere else like work out world.

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★ 5

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★ 5

Love it

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★ 5

Really clean and newer equipment

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★ 4

Source: Google

★ 1

After multiple efforts to cancel my membership I'm now calling my credit card to add a dispute on the latest charge. I've gone into the gym to cancel and I've called and been told it requires multiple steps to cancel. I'm told I'll receive an email as an additional step, then I don't receive the email. On and on...
So, Crunch Fitness, STOP making it impossible to cancel memberships and stop charging my credit card!

So, update. Crunch Fitness Fall River has now sent me a new bill, along with late fees because I told my credit card to put their charges in dispute. The cancellation department, which is only open during work hours (when I need to be working) insists that they will not cancel the membership until I pay them these new fees. More of my time taken with no outcome, except for negative customer service.
So, Manager at Crunch Fall River or owner at crunch Fall River, are you happy getting public reviews like this? Or does anything matter when it comes to business practices.
BTW, NO answer at the gym today.

Source: Google

★ 4

Friendly people clean , new equipment

Source: Google

★ 2

Been a member for 2 years. Frustrated that the single source of clean drinking water is always inoperable. Staff should schedule a frequent filter change and maintenance of that water dispenser. Literally takes 10 minutes to fill a water bottle. I have same system at work, all it takes is a new filter. Hard to work out if you can't drink.

Source: Google

★ 1

I never encountered such a horrible experience at a gym in my life I been working out for years and this gym really did it for me Stephanie which was a worker at the gym is very rude!!!! I’m completely disgusted with her attitude you never know what someone is going through you should be treating everyone with respect as that is your job… but more importantly you should encourage people to sign up and want to continue coming to crunch gym not make people walk away greatfully I found another gym!

Source: Google

★ 1

Source: Google

★ 4

Staff was nice

Source: Google

★ 5

Great location with some absolutely amazing and professional employees. I couldn't say a bad thing about this location.

Source: Google

★ 2

Given the surge in covid cases, guests should be required to show proof of vaccination and to wear masks. Additionally, the paper towels and spray are inconvenient to use and should be replaced with sanitizing wipes.

Source: Google

★ 4

I love the platforms and a lot of options

Source: Google

★ 1

Impossible to cancel!!! They have charged after I have cancelled!!!

Source: Google

★ 1

Weight area way to small and they take and hold your license during your trial phase.

Source: Google

★ 1

So this place was great when it first opened and decent throughout Covid as well but now they are just trashy. Why are acrylic nails chilling on the floor of the locker room for days? Trash and paper everywhere too? Paper towel dispensers that break or are empty, lack of cleaning supplies.

Clearly the staff have stopped caring or aren’t paid enough to, but it’s disgusting to walk in and see all of the trash and dirtiness from the day before still there, it’s gross and sad considering it’s a new facility. Thinking about making a switch because I hate a dirty environment.

Source: Google

★ 4

Good gym, helped a lot during covid when my gym in RI was closed, offered me a special monthly rate out of pocket… only problem is that the weight training area is really small.. I could go an entire gym visit waiting for a squat rack and not get one.. it also didn’t have several key machines (ie shrug machine)… the owner needs a bigger space for sure, we have plenty of other gyms around with large cardio and class spaces, we need a clean modern gym with a weight training emphasis

Source: Google

★ 5

Nice and clean, everyone was very friendly and helpful

Source: Google

★ 5

Source: Google

★ 4

Great gym .. but the hours of operation suck !
Michaela is probly the best staff member! Always interacting and cleaning .

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Love it great place to work out

Source: Google

★ 5

I absolutely love this gym. I have made many great friends. The classes they provide are wonderful. The instructors are caring and very friendly. I would recommend this gym highly.

Source: Google

★ 5

Source: Google