★ 4

Good gym clean gym more of a gym than other to get strong. One issue is the younger kids like to stair you down and act like they are all that being rude if that wasn't happening id love e it it'd be perfect gym

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★ 1

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★ 1

Don’t touch my car and put ur advertisement on my windshield

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★ 1

Came here to try out the gym and potentially change in scenery. Just wanted a day pass or 3-7 day pass like most gyms provide. At first, staff was friendly. Once I got to the table; it went to money. Can’t try the gym out for a day unless you pay $20 and if you want a 7 day pass, you need to sign up for a membership and get a refund if you don’t like it before 7 days. I have managed at a gym for 2 years. I know the tricks and called the sales person out on it. Even with that, he did not want to provide me with a day pass just to try out the gym before buying. I’ll stick to what I know at my current gym.

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★ 5

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★ 1

It is a great gym and very friendly staff, (2022) 3 years later update: still has friendly staff and is a decent gym, but here are some things I’ve noticed for the worst, they turned the water filters off once they turned red ( definitely don’t clean them) they do have a very nice cleaning lady that does fantastic when she does work but there’s only so much she can do, she does have a lovely personality I would say, but she can only do so much, I just don’t get why they would raise prices from $11 to $20 a month with a $100yearly fee, pretty disappointed with the progress of the gym, when it first opened this place was amazing, overall it’s not the worst gym by far but I personally think they could do much better, probably because how underpaid the gym industry is. To say the least if they can’t get their act togetherI will be switching gyms in the near future, It just bothers me what this place once was to what it’s becoming, hoping they can do better and I can change this review!

Source: Google

★ 5

Jake and Cam aren’t just front desk guys—they’re the heartbeat of the gym. The second you walk in, they greet you like family, set the vibe, and make you feel like the place was built just for you. Most gyms have someone to scan your pass. This one has Jake and Cam, and that’s the difference. They don’t just hand you a key tag—they hand you motivation. Honestly, they could run for office and win on good vibes alone. If you’re wondering what makes this gym stand out, it’s not the equipment or the space—it’s those two at the front desk. Legends.

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★ 5

Very clean gym. Very modernized. Very helpful staff. Shout out one of the sales managers Jake for always keeping this place good as new!

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★ 5

Amazing gym, kind staff, clean facility. Shout out to the general manager Kyle for always giving a helping hand!

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★ 5

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★ 1

Gyms shouldn't be over 80 degrees, especially all summer having a sign saying heat advisory shouldn't happen. Im paying way too much for them not to turn on the ac, let alone turn up the fans.

The hours are abysmal and they turn the lights off on you 20-30 minutes before they close, Im paying for the whole time don't try to push me out while I'm working out during the set times, let alone that being a safety hazard.

The 100 dollar fee to join is beyond ridiculous as well. This is a scam gym planet fitness does a better job and for cheaper.

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★ 4

Clean gym. Plenty of equipment. Does get busy and you may have wait times

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★ 5

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★ 5

The Foxboro location has become my sanctuary at 5:00 AM every week day and also on Saturday and Sunday. But the weekdays are especially great. Michelle at the front desk is the absolute pinnacle of employee excellence. For starters, I don’t recall her ever not being there; she sets and exceeds the standard for punctuality, preparedness and consistency. What really sets her apart is her attitude; if every business treated every customer the way she treats every customer, they would see a marked, positive difference in their bottom line. She is attentive, she listens and absorbs any comment you might have about the gym and is always there to offer advice, solutions or just a kind word - and she does all of this with a smile on her face. In a world where customer service seems to mean little to so many operations, your location has a true gem of an example of the opposite. - Brian

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★ 5

Good workouts

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★ 5

Great experience here at my gym. Good equipment and great staff. Cam was one of the employees who treated me with respect and kindness serval times. Also Cam was able to locate my wrist straps that I left behind and was able to have them ready for me my next gym session.

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★ 4

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★ 1

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★ 1

I drove 30 min to workout with my friend on a free pass and when they heard that I was not interested in a membership they would not honor the free pass that they gave out. Absolutely frustrating! The guy was a robot with no sympathy. He would just keep on saying you can buy a one day pass for $20. I have used guest passes at the YMCA, LA Fitness, and Lifetime and they all don't care for your reasoning for using a free pass. It says no where when signing up for the free pass that you must be interested in a membership. Would never come back here again if they are so business minded and can't even be human beings first.

Edit – In response to your reply:
Nowhere does it say that someone must be interested in signing up for a membership just to enter the gym. What if I simply wanted to work out with my friends and enjoy the facility for a day? I wasn’t even given a chance to experience the gym. I was treated more like a sales opportunity than a human being.

You really couldn’t allow a kid who hadn’t seen his friends in a long time, and drove 30 minutes to be there, to use the gym for just one hour? Maybe if I had a positive experience, I would have told others, “Hey, I had a great time at this gym, you should check it out.” But that opportunity is gone because you were too focused on whether I would immediately buy a membership.

Next time, try to see people as people, not just potential sales. Take accountability and do better. Please don’t try to justify what happened, just reflect and improve.

Source: Google

★ 5

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★ 1

I was minding my own business at the gym, going through my usual workout routine. The gym had become a sanctuary for me, a place where I could focus on my physical health and clear my mind. On this particular day, I was feeling good about my progress and was determined to push myself a little harder. I started with some cardio, then moved on to the free weights section, where I began my strength training exercises.

As I was in the middle of my sets, I noticed one of the gym workers walking around, checking on the equipment and occasionally chatting with members. I didn't think much of it and continued with my routine. Suddenly, the worker approached me and, without any provocation, called me a "twig." I was taken aback by the comment. It was unexpected and hurtful, especially since I had been working so hard to improve my strength and fitness.

The worker's remark stuck with me for the rest of my workout. I couldn't help but feel self-conscious and demotivated. I had always believed that the gym was a place for self-improvement and support, but this experience made me question that belief. Despite the negative comment, I decided not to let it define me. I reminded myself of the progress I had made and the goals I had set for myself. I knew that my worth wasn't determined by someone else's opinion.

In the days that followed, I continued to go to the gym, but I made sure to address the incident with the management. I explained how the worker's comment had affected me and expressed my hope that such behavior wouldn't be tolerated. The management was understanding and assured me that they would take appropriate action. This experience taught me the importance of standing up for myself and not letting others' negativity impact my journey. It also reinforced my commitment to my fitness goals and reminded me of the supportive community that the gym should represent.

Source: Google

★ 4

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★ 1

Gym refuses to let you cancel despite numerous attempts and charged me 200 dollars despite multiple attempts to cancel 2 years ago. Instead of attempting to make things right they simply direct you to a website that doesn't work to "cancel".

These people are the biggest set of scam artists I've personally ever worked with.

Source: Google

★ 5

Absolutely life-changing experience with personal training at Fit Factory!
I walked in unsure of what to expect based on past experiences, but from the very first session with Ismael, I knew I had found the right trainer. His energy is contagious—he shows up every single day with a positive attitude, a big smile, and an unwavering commitment to pushing me beyond what I thought were my limits.

Over the last 3 months, I’ve lost 50 pounds and gained a whole new level of confidence, strength, and purpose—and that’s all thanks to Ismael’s dedication. He didn’t just hand me generic workouts. He took the time to really understand my goals, and built personalized training sessions tailored specifically to my fat loss and conditioning needs.

Even more impressive, he went above and beyond to create workouts that helped me prepare for my first amateur boxing event. Every session had purpose, whether it was building speed, endurance, power, or mental toughness. He’s not just a trainer—he’s a coach, motivator, and an absolute professional.

Ismael is one of a kind. If you’re looking to improve your strength, speed, physique, or mindset—whether you’re just starting out or chasing a specific goal—I cannot recommend him enough. Fit Factory is lucky to have him, and so was I.

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★ 4

This location has better quality weight machines and a better layout in comparison to other Fit Factory locations.

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★ 1

tl;dr of the manager’s response:
better read the fine print carefully or you’ll be threatened with lawsuits.

you cannot cancel your membership without visiting the location. they also threaten you.

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★ 5

I have been going to Fit Factory for about a year and half and I'm consistently impressed with the facility and the staff! The gym is always clean and well-maintained. The desk staff and everyone else is always friendly and there to help. I have also been taking advantage of the PT sessions with my my training coach, Cliff.

Cliff is absolutely amazing and has helped me achieve fitness goals I never thought possible. He is knowledgeable, supportive, and always pushes me to do my best. He takes the time to understand my individual needs and creates personalized workout plans that are both challenging and effective. Cliff has helped me remove the word "can't" from my vocabulary.

Being physically fit helps me stay mentally fit and am happy to have found Fit Factory!

Source: Google

★ 5

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★ 5

Wanted to write a review to express my satisfaction with the Foxboro location. After a misunderstanding with my membership, I was able to speak with Kyle who treated me with respect and professionalism. Kyle took the time to hear out my situation and provide me with the best set-up for my specific needs. Great equipment, cleanliness and ambiance.

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★ 5

Clean, inviting, enjoy the various areas within the gym. Throughly enjoy the one on one training sessions- totally worth it.

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★ 2

this place is becoming bfit all over again. broken equipment all the time ripped pads disgusting locker rooms dirty showers. when i joined i was told how much money and a remodel of the club and new equipment was coming. when next century at least clea. your showers the dirty ass showed in the pic had the same razor and black mold on the floor on the 23rd and today

Source: Google

★ 5

I cannot recommend personal trainer, Steve Dudley-Shipman enough! From the very first session, it was clear that he is not just passionate about fitness but also genuinely invested in helping me succeed. He took the time to understand my goals, assess my fitness level, and create a tailored program that pushed me without ever feeling overwhelming.

What sets Steve apart is his ability to motivate and inspire. Every workout is challenging yet enjoyable, and his constant encouragement keeps me going even on tough days. He is also incredibly knowledgeable, explaining the purpose behind every exercise.

Source: Google

★ 5

I am a new member at Fit Factory in the last month or so. I am currently in a personal training program with Ismael Morales and have been extremely happy working with him. He is so incredibly nice and is an amazing personal trainer who really knows his stuff. He challenges me to the best of my ability and is such a great motivator too! I have really enjoyed working with him so far. The gym itself is great as well as far as the facilities are concerned. I have used the treadmills, weight machines and have done a few yoga classes. I love that they also have a women's only workout room too. It's clean and the staff there is super friendly! Highly recommend!

Source: Google

★ 1

Stated hours are until 6 on Saturdays, I arrived today at 3 and sign posted on door that they were closing early at 1. Planned my entire afternoon around working out — very disappointed.

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★ 5

Five stars. More varied muscle-building equipment (I'm thinking specifically of adding a tricep bench that can hold 45-pound weights that hasn't been changed) would probably boost the establishment's rating of four stars. Additionally, if weather-related events don't materialize, do your best not to close (so far have been better). Cliff helped me prevent overextending during shoulder presses, and even without a session, he helped me get better at benches and squats. didn't have to but did assist me. Again, there's space for improvement (having two or three different machine types that work different areas in different ways would be wonderful), but at twenty bucks a month, this is my preferred gym. I mistook the weather closure for a power outage. at the NA site.

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★ 1

Make it difficult to cancel without fee for legitimate reasons

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★ 5

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★ 5

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★ 4

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★ 4

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★ 1

Told them 3 months in advance to cancel my membership that I paid for up front for a year, then I contact them a week after renewal asking if it got canceled and they said no and charged me $100 to cancel. Place is a scam.

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★ 1

This gym has horrible dated equipment. The games they play when you try to cancel your account are borderline illegal. DO NOT SIGN UP HERE.

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★ 3

We definitely need another Joanne that’s cleans days. I was there the other night, it was amazing during that time how dirty it was. People don’t wipe the machines down. I noticed today it was clean due to Joanne great job. Hire another person at night…. 🙆‍♀️🙆‍♀️ I always want to give Michelle at front desk and Ava a compliment with there friendliness and greeting.

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★ 5

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★ 1

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★ 5

Personal training with Samantha is going very well. The monthly InBody scans help to track my progress and stay motivated.

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★ 5

Best service ever!

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★ 5

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★ 4

I was a pretty regular member of Fit Factory's Braintree location for a while (and it's a great gym), but I moved and ended up switching my membership to Foxboro. Unfortunately I felt like the difference was stark between the two locations! The machines at Foxboro were older, worn-out, and a bit more difficult to use, and there was less variety in dumbbell weights (I was hoping to see more half-pound increments). I barely ended up going and so I had to cancel my membership. I leave a positive review because the cancellation process was really smooth, and the staff were always kind to me whenever I went.

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★ 1

Free pass offered online is not valid. It’s $20 per day

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★ 5

Has all the equipment you need to get a good lift in. Always clean and well maintained.

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★ 5

Great place to work out

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★ 4

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★ 1

All the new matrix machines feel terrible. Leg curl, extension, plated leg press, etc. I could name any machine that they added and have an unfavorable opinion on it. Cardio machines are the same story. Lifefitness and Cybex are good known brands that I have used for 13 years and these feel nothing like their counterparts. I’ll be going elsewhere from now on.

Source: Google

★ 5

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★ 5

Fit factory is amazing!! The selection of classes are great and so is the cardio area and weight area!! The locker room is always very clean and Fit Factory feels like a family!! The employees are very courteous and friendly!!

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★ 5

The gym is a complete package in how they provide fitness training and health analysis upon joining.

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★ 4

I've been going to Fit Factory since Feb 2023. Overall it is a good gym that is kept clean, has good equipment variety, and has very reasonable rates. I would consider the core weight lifting area to be medium-sized. It's not as big as you would think from the outside. Much of the space is dedicated to PT/classes and cardio equipment and they don't allow you use the rooms even when there are no classes in session. There is little space for stretching and doing core exercises. I also think the equipment could be better maintained. There have been some machines that have been out of order for several months and other machines where the belts are very worn down and need to be replaced.

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★ 5

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★ 5

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★ 1

It’s very hard to use the machines there, it always broke for long time and, teenagers are so rude, nobody puts limits and they think the gym is just for them!

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★ 5

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★ 1

The staff is very unprofessional. We constantly have to chase the director to schedule our classes, and the morning staff never responds to our requests. Additionally, the majority of the equipment is damaged.

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★ 3

It’s mediocre, the North Attleboro FF is far better and cleaner. It’s too bad since the Foxboro one is closer and (I’m fairly certain) bigger.

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★ 1

Walked in once could not get home to order a gym fast enough .

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★ 1

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★ 2

So I'm a N.A member and I came here for a day. Omg what a mistake. Half the machines are busted with white signs. Poorly kept by staff, cramped space in free weights area and in general. C'mon one bublah for the whole gym. Their towels are the size of face clothes . Just a poorly managed location . Take cues from N.A location would ya.

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★ 5

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★ 5

Great workout classes, staff is amazing lots of equipments and always very clean would never change this location

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★ 5

Great gym. The staff are friendly. It's a dynamic group of people so anyone would feel at home here. Everything is clean as well, love coming in before work. Thanks Fitfam.

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★ 1

My issue is with how they handle canceling memberships. We are moving, so I went in and asked for my account to be canceled. I gave them 45 day notice but they screwed it up and charged me my monthly gym charge plus an additional $50 renewal fee. I tried speaking with the manager and was told “we don’t give refunds”. I tried to explain that it was their fault that my membership wasn’t canceled, and why would I pay an extra $50 to renew when I was canceling? I was told there was absolutely nothing they could do.
So I went to my bank and told them the situation. Fortunately, they were able to get my money back without a problem.

Source: Google

★ 3

(Note: June 2023 Updates at end)

I joined when it first opened. Nothing but great things to say back then. Super friendly & helpful staff across the board. Great atmosphere, great price point, awesome classes and so on.

Now? Well, there are the equipment & fixture issues. Machines remain unrepaired, coverings on benches/machines are in tatters, weights have rubber coatings falling off, bathrooms are trashed daily and even a water fountain remained out of service for several months before getting fixed.

A gym can't necessarily dictate the character of its clientele. It can, however, make efforts to keep its members in line with standard gyn etiquette. For quite a while now, Foxboro has been overrun with members who never put weights back, put them in wrong places, stand in front of equipment & block it from use, sit on machines endlessly w/o using them and so on.

The staff could have a very strong hand in correcting any of these things - from actively monitoring the locker rooms to politely reminding members to re-rack weights & be considerate of others.

As for maintenance, in the early days a manager would be all over a malfunctioning treadmill or broken cable. These days, I've actually had desk staff roll their eyes when reporting an Arc Trainer is making clunking noises inside.

Perhaps the most egregious issue is Foxboro staff, especially the upper level staff, treating the gym as their personal domain. On any given day you may find a manager flirting or with a bunch of his/her buddies having a workout party in the FFIT room - music blaring and eyes glaring at any other member who may wander in to work out. I have even been told, with guys chest bumping and doing a dozen different things, that no one could come in as it was a class...at a time when no class was scheduled.

As of now, the only thing one can recommend Fit Factory for is the price. Even then, what is included in any membership level can change without notice. Fit Factory started with a great concept and vibe then managed to grind all the love out of it.

PS Just a reply to the Management reply below: is a personal call/email really needed to address the issues above?

Update (6/14/2023) Gotta give credit where it's due. Foxboro has actively been working on fixes & updates lately and it definitely feels improved and moving in the right direction. And they've become dog friendly!

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★ 1

Very bed costumer service one lady told me just one time they charge 75 dollars ane now she charge me twice 75 dollars and after that I call no body give me good answer

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★ 5

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★ 3

It's ok

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★ 5

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★ 5

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★ 4

After being away from the gym for several months due to knee issues, I returned yesterday for the first time. I was dismayed to see that most of the equipment was removed from the womens gym- why? It's now sparsely equipped. Am so disappointed

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★ 1

If you do box jumps, heavy kettlebells or row for your workouts, I suggest going elsewhere. Those stay inside the group workout room and if there is a class going on inside you are obviously unable to use them, but also not allowed to bring a jump box nor kettlebell outside of the room (even if the class won’t use them) to continue your workout. Reason being they are afraid of a 24x30 plywood jump box “disappearing”.

Source: Google

★ 5

When I first signed up for this place it was way over crowded which is expected in January. It seems like this was an issue on most reviews I saw and even one that I gave to them directly. In the past month or so I have seen the gym equipment get moved around opening up alot of space because this gym is actually listening and acting on its customers reviews I'll gladly give it a 5 star

Source: Google

★ 2

It could be a nice gym! Space is huge!
This was my second try, I tried to be a member before but I quit and now I’m going to quit again, unfortunately I end up working out at home instead! Machines break and they don’t fix it for months, when you have your fitness routine and the machines you use are never working you start to get unmotivated! I have a friend that has been going there for a long time and he also complains about the same thing! This week he told me the water drinking fountain is not working for a awhile and nobody fixed it! That is the kind of stuff that makes the Fitfactory a bad establishment! They have the space, people are friendly, but it seems that the place is abandoned! Fitfactory could definitely be a great gym with a little bit more investment and care! I will keep my membership at the ymca and hope Foxboro will have a descent gym one day!

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★ 1

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★ 5

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★ 1

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★ 5

Great variety of classes and awesome instructors. Front desk is always friendly. Very clean.

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★ 5

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★ 5

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★ 4

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★ 2

Gym hours are terrible they close at 10pm , weekends forget it they close at 6 . Also there machines are very run down and they have to many mix and match weights besides that great staff

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★ 5

Lifting things up ahnd putting them down

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★ 1

I suggest when you cancel your membership that you also contact your bank and block Fit Factory from continuing to withdraw funds. I canceled membership and they continued to withdraw funds. From what I can see this seems to be a common practice.

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★ 2

Have been paying my membership every month for years haven't gone there since covid ... what ... 700+ days the steam room is shut down forever and it's too big of a deal to give my father a 1 day pass

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★ 5

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★ 1

I stayed with the gym through the whole covid time when it was closed and kept paying never asking for anything, but when it came time to cancel my membership it became a huge task. I thought it was all set but now I am getting letters from attorneys telling me I owe them money, worst customer service ever. Protect your money and find another gym.

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★ 1

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★ 4

Friendly staff, clean and well organized and very active community

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★ 1

I take back my positive review. (FFIT instructors are great though)
Horrendous customer service, dirty locker rooms and overall not a great gym environment to be a part of. I strongly recommend looking else where.

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★ 1

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★ 3

Nice amenities and staff but the weights are all disorganized and it's very tough to get a setup together for a weightlifting session. If you only use machines and cardio equipment this is a great gym but otherwise you'll spend most of the time searching for barbells and plates to use.

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★ 1

The customer service at this gym is horrible. I updated my credit card information ahead of my billing due date. Fit factory did not make the change and charged me a late fee. They refuse to issue a credit- their reason being I should have used my bank account for automatic withdrawals instead of my credit card. Stay away from Fit Factory unless you want to be charged ridiculous fees.

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★ 5

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★ 4

Nice gym, equipment is sufficiently maintained, and the dumbbells go up to 100, a rarity these days

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★ 5

Best facility for the money in the area, bar none. Staff is always friendly. Shout out to my guy Keith, he just gave me a jumpstart when my car wouldn’t start and made sure I got to work on time. Give him an extra PTO day or a raise. A testament to the great staff here.

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★ 5

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★ 4

More cycles in the main are pls. Everything else is awesome

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★ 5

Like my second home. The staff is super friendly and the energy is great. The facilities are clean and the equipment is nice. I always enjoy my time there. The patrons seem to feel the same as I do. Friends are made and lots of smiles all around. Robbie is like a little sister and is always helpful even when things get tough. Love the place and definitely suggest you try it too!

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★ 4

Great to be back! Clean. Lots of space.

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★ 5

I love going to fit factory at night. The people there are great, it’s crowded at points but it’s affordable, close by, and has a great atmosphere!

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★ 5

Very clean and nice staff

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★ 5

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★ 5

Everything is clean and I have never seen a broken piece of equipment. A great place to get in a good workout.

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★ 5

In my opinion, this club has a special aura and atmosphere. Staff are exceptionally friendly and resourceful. As an "oldster", I feel very comfortable and motivated by the exemplary workout efforts of the younger folk. Always clean and well-equipped, Fit Factory is a highly positive and important part of my daily wellness routine.

Source: Google

★ 5

Great place to work out! Some of the equipment is a bit worn from use. Staff is very friendly!

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★ 3

This place keeps the equipments clean. I love this place but they ended up closing their kid care indefinitely without much notice so now I can’t go.

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★ 5

Very good. I little crowded. But always clean and nice people.

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★ 5

Love this gym! Ask for Gavin…he will set you up with an awesome trainer and you’ll be seeing results in no time!

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★ 1

I wish I took the negative reviews I read to heart before being tricked into joining under a early black friday promotion. I was told three different ways I had two months to try the gym and if I wasn't satisfied I could cancel with no fees paid. Sure enough, after 6 weeks I am charged $110 (more than I would have paid had I joined normally under no promotion). Very corporate. Money > Customer experience.

Source: Google

★ 1

I have been a member at FitFactory for 4 years, from the day they opened. I have a VIP membership and pay $30 per month. About a year ago I stopped using the facility. Today I stopped in to see if there were less expensive membership options. When I was told there was a fee of $30 to downgrade and my "Annual Membership Fee" would go up, I asked to waive the fee as a loyal customer who had been with them since Day 1. The General Manager refused. I then asked to cancel my membership and was told I could, but I need to pay my annual fee for next year ($49), because I didn't give them 30-days notice. I asked for the reasoning behind charging me an annual fee and why it wouldn't be prorated upon my cancellation and I was very rudely told, it's policy. I asked who I could speak with and was told it was a corporate policy but don't bother calling, no one in corporate would answer my calls. I was then handed a card and told I had to go online to cancel. Disappointing service considering I kept paying my bills all through COVID when the gym shut down to help keep what I thought was a local business afloat, only to be treated like I didn't matter at all and they just cared about membership fees and dues. Buyer beware.

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★ 2

Gym is fair sized, but not big. Fair customer service. It's clean. It does get busy at certain times throughout the day because it's not a big gym. Need more flexibility on membership plans than being strictly corporate which is the biggest red flag for me. You have to pay more membership fees to use more weights in different rooms. That literally doesn't make sense, it's a gym. Overall, It's got what I need, but I wouldn't recommend it

Source: Google

★ 1

DO NOT GO TO THIS GYM. They scammed me out of 7 months of membership fees after I tried to cancel in December. They processed my “cancellation” as a “freeze” and we have been in hell trying to cancel ever since. DO NOT TRUST THEM. I have been calling monthly to cancel and they have given me the run around. I spoke with Isaac on the phone to cancel and he was rude and callous and didn’t help us at all, and even accused us of lying! I will be contacting the BBB. Please, do NOT go to this gym!!

UPDATE: I have looked through the other 1 star reviews and every single one of them is from poor cancellation policies. PLEASE be careful when using this gym, they WILL scam you!

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★ 1

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★ 1

Couldn’t even honor a free pass

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★ 5

I've been going to Fit Factory for about 8 months now. The team there has always been extremely friendly, welcoming and interested in tailoring each clients experience to their needs. A few months in I talked to the manager about changing my subscription since I wasn't using all the great benefits of my current one. After talking about my goals I teamed up with Joe Braxton one of the personal trainers. I wanted to build the lower body that I always avoided and was told he was the guy. Joe is one of the most knowledgeable trainers I've ever met. One of my good friends is a Physical Therapist and I feel like I'm talking to him when I talk to Joe. Can't thank him enough for the progress I've made in 4-5 months. I literally get complimented by strangers on parts of my build that were none existent before. #FitFactoryAwards

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★ 5

Nominating Fallynne Blanchette for the Fit Factory Award. With Fallynne’s amazing coaching, I lost over 30 pounds, improved as a hockey player and even went down a few sizes in my clothes and I feel great!
#FitFactoryAwards

Source: Google

★ 5

Shawn Rivers is a superb Personal Trainer. He is courteous, professional, kind, honest, informative, and reliable. I have worked with him for close to a year and always feel both challenged and supported in my workouts. He tailors the exercises to fit my ability that day while correcting any errors that are present. I always feel better both physically and mentally after a training session with Shawn. #FitFactoryAwards

Source: Google

★ 5

#FitFactoryAwards - Joe Braxton is an excellent coach. I have seen incredible progress while working with him. I really appreciate working with him because sometimes, when I am going through difficult depressive times, he tailors my workout to include more "fun" exercises. It's also enjoyable to work with him because you can tell he enjoys the teaching process. If you are looking for a personal trainer who can tailor the workout to your goals and needs but also to your circumstances, he is 100% your guy!

Source: Google

★ 5

Anna McNamara is the best Zumba instructor. Her music is great, the energy is great. I've tried different instructors, but only truly enjoy going to her classes. I highly recommend her Zumba class! #FitFactoryAwards

Source: Google

★ 5

I’ve been coming to fit factory for 2 years now. I started by going to the FFIT Classes and then also started doing personal training with Fallynne. Not only does she do personal training she also coaches some of the FFIT classes. Fallynne always take the time to make sure that everyone has what they need to be successful during their workout by explaining movements, modifying for people with any inabilities to be able perform the prescribed movement. Fallynne makes sure that everyone is safe and doesn’t do anything to put themselves or others in harms way. Fallynne truly cares about the people she works with and put forth the effort to make peoples lives better!

Source: Google

★ 5

This is my favorite fit factory location as I go to a few locations. Liz Taber is the best coach/trainer and the rest of the staff are always so nice and welcoming!

Source: Google

★ 5

I have had many gym memberships over the years throughout the country and the staff and management here are one of a kind. I have not encountered an employee that isn't smiling and friendly... which says a lot because I used to work at a gym and most the employees were miserable and just counting down the minutes until they were off. Isaac is extremely helpful and truly cares and it shows with the staff that they do hire. Gym equipment and upkeep of the gym is top notch!

Source: Google

★ 5

This is a great gym - it is bright, open and spacious. The locker rooms and equipment are always clean and I have never had an issue finding equipment I need regardless of the day or time. The staff is friendly and have always been helpful when I had questions.

The facility has tall ceilings, great lighting and an open floor plan which I prefer since you don't feel like your trapped in a building. The cardio equipment is focused in one area looking out at the strength training equipment, turf area, and fitness studios.

If I had any criticism - they don't have mats for ab workouts, you just use the turf area or I guess bring your own mat which I have never encountered before. The stair climbers aren't the most modern but they work and get the job done. For $30 a month, I am fine with this because the facility is always clean and even at the busiest hours I am able to complete my workout.

Source: Google

★ 5

Source: Google

★ 1

If you’re joining the team, take time to read the reviews. I haven’t been a personal trainer for over a year here. I still have clients reaching out about being charged over a grand and no one will help them get their money back. Reflects on you as a trainer when they think you’ve had a part in this scam.

Source: Google

★ 1

Unfair cancellation policy. Unprofessional staff. I was told one thing and then the opposite happened.

Update: I tried to cancel my membership online and the online system refused to do it. I went in person to the gym and spoke to the manager and he told me to call their third party company. I called their third-party company and they said I have to go through the gym to cancel 🤷🏻‍♀️ So now both parties are refusing to let me cancel my membership!

Source: Google

★ 1

Rip off company which requires multiple steps to terminate contract. They will not cancel the membership without going online to create member profile, insert multiple other steps, or in person. Person I spoke with they are bending their rules to accommodate for pandemic. Awful customer service and truly a strange to make so churning. When I worked out prior to the pandemic, it was fine. I’m very disappointed with this business, clearly CEO mismanagement.

Source: Google

★ 2

After using the facility today I noticed that the sauna was not working properly. I went to the front desk and told an employee that the sauna was not getting hot and the employee stated " yea I have heard that " and went back to playing on the employees phone. Honestly, not a big fan. Wish I didn't pay for the whole year up front but after the one year I will be looking somewhere else.

Source: Google

★ 5

Source: Google

★ 1

Unfortunately, like many gyms, this particular gym has unfair cancellation policies. What is worse is that they fail to adhere to military family member laws with respect to needing to cancel a membership due to a move for military orders. The gym should quite frankly be ashamed of themselves for disrespecting military families in the name of grabbing money. I hope supporters of the military leave this establishment for a more supportive environment.

Update: in response to your comment, I suggest you do not make specific references to my account in a public forum unless you would also like to test privacy violations to your infractions. You also prove my point and forget you are perfectly capable of making exceptions in certain circumstances to your own policies on top of what you are required to do by law. I am done with your establishment and hope others consider this instance when deciding where - among the many options - they can go for a gym membership.

Source: Google

★ 4

Source: Google

★ 1

While signing up, I was told there would only be a change of fee when I downgrade.
At the time of switching, I am asked to pay another annual fee on top of the changing fee because it is a new contract. In just 3 months into this membership, I am asked to pay another annual fee.
Very rude manager. He was on vacation so I was not able to make changes and was only given 2 days to plan this with him and no one else is eligible to help with downgrade.
Very frustrating.
Bad experience with the manager.

Source: Google

★ 1

Beware, cancellation of membership is very difficult. You have to cancel in person when a manager is available, which they aren't during morning classes. Also, once you find a manager they charge 2 additional months during the cancel process. I'd look for a gym that is easier to deal with if you have a busy schedule.

Source: Google

★ 1

I rarely submit to these sorts of online reviews. However - a recent experience with this particular Fit Factory has left me no choice. Very unprofessional, lacking basic customer service and communication. The company had accidentally charged our credit card thousands of $$$s - and they are refusing to negotiate even a compromise with a partial refund and the remaining payment toward membership credit. It's really a shame - they have an opportunity to do the right thing, and now we'll have to resort to legal action and dispute/block the credit charges. If we aren't successful - we eat thousands of $$$s. I recognize that they are a business, but they should also have a conscience.

Source: Google

★ 1

Beware, this club is a SCAM. They will not cancel your membership. We cannot go in for health reasons and asked for membership cancellations and were told they wouldn't do it until we come in physcally, which we cannt do for health reasons. There is no phone number or contact info for corporate. This is a typical GYM SCAM run by these scammers.

Source: Google

★ 1

Horrible experience - avoid this place!! 2 free months turned into fees, pre-payments due etc. They refused to let me cancel (even though I was in person) and wouldn’t take my cc as form of payment (only checking account).
I have been trying to speak to a regional manager for weeks. Local GM is awful. Gym isn’t great either.
One of the personal trainers was great but he couldn’t help with anything.
Don’t waste your time!

Source: Google

★ 1

Wicked horrible customer service, communication and very poor management of staff.

I called to cancel my membership and was told I had to come in in person. I live in another State but came back to cancel in person because I have not used my membership in over a year because of Covid and not living there anymore.I then spoke with Tara Berube that I was able to complete an immediate cancellation because of the situation, but I still would have to pay the yearly membership fee even tho I have not used the facility in over a year. I was also told by her no other fees would be charged, and she said she waived any other charges if they existed and also said if I was charged after my date of cancellation she told me to call the club for reimbursement. I was then charged the next day for charges I was explicitly told would not happen. I called the club to ask for reimbursement as instructed by Tara and was refused to be dealt with and receive any reimbursement. They told me anything verbally said or promised to me by the staff was not true and should never have happened. This was never told to me in person when inquiring about my membership cancellation.

Such horrible communication, and an absolute scam for your money!! I would never recommend this gym to anyone, very terrible.

Source: Google

★ 1

Source: Google

★ 5

Not a large gym but clean and most people there are respectful of each other☆ And the pricing is excellent.

Source: Google

★ 5

If you want a serious workout without the cliques and gimmicks of other clubs, go to Fit Factory.

I’ve been taking the FFIT classes 6 days a week for a little over a month now. The club has always been seriously cleaned thanks to Jo Nolan. The front staff have always been welcoming, and have taken their time to understand my needs. ALL of the members have always shown courtesy and respect by keeping the equipment clean and keeping their masks on. Never once have I seen a single person not follow the rules/protocol. The FFIT instructors Liz Taber and Fallynne Blanchette and have been absolutely supportive and understanding, making sure I’m doing the moves safely and properly, while keeping me motivated to improve. In one month I don’t even recognize me, in the absolute best way. Thank you all!

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

Horrible customer service and communication from staff. I called to cancel my membership and was told I had to come in in person even though I live in another State. So I came in to cancel my membership because I haven't been able to use it for the last year due to Covid because the gym was CLOSED or only open certain hours. I was then told by Tara Berube even though I am cancelling due to Covid I still have to pay a month of fees PLUS the yearly membership fee for a year I wont even be using the gym. This was never told to me over the phone any of the times I called and inquired about cancellation. What a scam!!!!

Source: Google

★ 1

Trap. Bait and switch pricing ads members beware.

Source: Google

★ 5

Tons of virtual classes to choose from. I love all the instructors, it’s hard to pick my favorite.

Source: Google

★ 5

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★ 5

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★ 5

Source: Google

★ 5

Nominating Leah #InstructorAwards for #MostMotivating. I love her Tabata classes!

Source: Google

★ 5

#instructorawards
1. Best Playlist - Liz Taber
2. Best Energy - Nicki Pardo
3. Best Fir Tips - Nicki Pardo
4. Most Motivating - Nicki Pardo
I joined Fit Factory in February 2018. Been with many gyms over the years. Fit Factory, specifically the FFIT program, has been very motivating and in a now Covid environment, the virtual zoom FFIT classes are instrumental in keeping me active, in good fitness, and help me maintain my original weight loss goal of 14 lbs. All the instructors are very good but Nicki Pardo is exceptional. Her classes make me work harder. Her attention to detail as she is viewing members work out is excellent!

Source: Google

★ 5

Voting for Nicki Pardo for most motivating coach ever. She keeps me on my feet and always challenges me. Also she is very accommodating! #instructorawards

Source: Google

★ 5

#Instructorawards
Best Energy- Nicki Pardo
Best Fit Tips- Nicki Pardo
Most Motivating - Nicki Pardo
Best Play List - Liz Taber

Source: Google

★ 5

# instructor awards
I'm writing about Ryan Lapadula. I'm nominating him for a motivational award. Let me tell you why. I once gravitated to a personal trainer that was highly energetic, loud and in- charge. I thought that's what I needed to motivate me to reach my goals. Didn't work. I found myself presurred to push beyond my limits and struggled with the fear of hurting myself. Then I was paired with Ryan. He motivates me by making me feel comfortable and calm. He has a way of reading how im feeling. Is able to judge what I can do and can rework my program on the fly to fit what I'm able to do at anytime. That makes me feel confident. That makes me trust him. That's how I've been able to reach my goals and them some. Its no wonder I've been working with him for 14 months. Did I say I just signed up for 100 sessions with him?! Need I say more?!

Source: Google

★ 5

#instructorawards
Erin S and Maureen C are amazing instructors ! Love their cycling classes , extremely motivating, great playlist and fun workout . I look forward to going to their classes every week ( wish there were a few more classes each week!)

Source: Google

★ 5

Fallynne might as well be one of the greatest trainers of all mankind, she keeps her clients motivated, has a great playlist while working out, and never fails to set the tone in the room because of her energy. #InstructorAwards #BestPlaylist #BestEnergy #MostMotivating

Source: Google

★ 5

Ryan Lapadula is beyond motivating! He got me from half marathon shape into marathon shape and cut more than 5 minutes off my half marathon time! I keep getting faster and stronger!
#instructorawards #mostmotivating

Source: Google

★ 4

Short of a having a pool this is the most complete gym around. But I don't like swimming, so that's beside the point ;) Also, really friendly & helpful staff.

Source: Google

★ 5

Voting Cara McNeany for absolute BEST instructor for #instructoraward!!

Source: Google

★ 5

#InstructorAwards
#Best Fit Tips and #Most Motivation
Joey Angell has not only provided me with a successful diet (body fat and weight are down). He continually works with me to keep me on track. Joey motivates me to do my best on both my diet and exercise. I've had several other trainers (as well as several functional doctors) who could not help me lose weight. My blood tests are better than they have been in years :) My strength has also increased since working with Joey.

Source: Google

★ 5

#instructorawards I nominate Leah S for best instructor. Motivating. Playlist
I also nominate Marlene for best instructor with fun and high energy!! Love fit fam all instructors and staff. Merry Christmas!!

Source: Google

★ 5

#InstructorAwards I nominate Fallynne for the #most motivating and the Best Energy! Since I joined in July after my old gym closed, she has helped me stay motivated and workout harder and more consistently than I ever have before. Thank you, Fallynne!

Source: Google

★ 5

Miss Pilates with Cara .. #instructor, #best energy, #most relaxing , #best fit tips, #most motivating

Source: Google

★ 5

#InstructorAwards #Best Playlist, #BEST ENERGY, #Maureen Carlone
Maureen's cycle classes are so fun! She is always full of energy! WOOOHOOO!!!! Love her playlists! When I go after work, her class just relieves all stress of the day! When I go on Saturday, it is the best way to start the day! WoooHoooo!!! :-)

Source: Google

★ 5

I've taken Fallynne's classes multiple times. Shes always high energy and always motivates her classes to give their all no matter their fitness level. You will know fallynne she's the loudest one in the room(in a good way) . I'm nominating her for most motivated and best energy #InstructorAwards #bestenergy #mostmotivated

Source: Google

★ 5

#Instructorawards, I would like to nominate Ryan Lapadula for the #Bestfittips award. Ryan is an incredible instructor! Every session he provides great fit tips for the best most effective workout. He is so knowledgeable and a motivating Personal Trainer!

Source: Google

★ 5

The people are great to talk to and communicate is very helpful at all times
The training is excellent in classes and on the floor
All trainers are professionals

Source: Google

★ 4

Nice equipment and shower facilities.

Source: Google

★ 1

This gym is a joke. Canceled my membership and they still charged me for one more month even though I canceled before the month ended. Equipment is constantly broken or warn down. Lets tool-bag members walk around with no shoes on during a pandemic. I had the upgraded membership that allowed me to bring a guest for free and get discounts on drinks and out of no where they stopped giving me discounts and weren't able to explain why that changed and why I got them multiple times in the past. Theyre lucky they have no real competition in the area. Had to sign up to a gym close to my work in Norwood.

Source: Google

★ 5

Enjoy every grueling minute of every workout. Staff is always polite and professional.

Source: Google

★ 1

Source: Google

★ 1

Terrible customer service. I signed up for a one year membership (paid all of it upfront) then months after the membership expired I received a notification that I owed $199. Currently in the process of working with Fit Factory so they can correct this issue.

Source: Google

★ 5

Source: Google

★ 5

Nonjudgmental, sanitary, and positive atmosphere. Members range widely in age, both male and female. Assortment of classes available. Women's only area is appreciated. Staff are helpful, friendly, and enthusiastic.

Source: Google

★ 1

Once they get your credit card they will keep on charging it even if you canceled!
I called Fit factory back in March to cancel my subscription and it was confirmed however in July my Discover CC was charged and today in September was charged again as well for no reason. I didn’t step to FF since March yet what was more surprisingly to me that when I disputed the transaction fit factory falsefully claimed the money! What a shame.
Very easy to get your credit card but won’t let you out!
Shame!

Source: Google

★ 1

While the gym is great and clean, they got terrible moral and they steal money.. During covid I payed my full balance without missing a month and now that they opened back up they expect us to pay half of the membership when we should technically pay 0$ for however long they were closed for. I canceled my membership due to safety matters and they didn't even refund me for those months being closed and I still had to pay one extra month. Such a money grab. Ridiculous!!!.

Source: Google

★ 1

Got sent to collections for this gym even though I have never seen it. I used to go to fit focus, they closed, I assume, and apparently sold my membership to fit factory, then fit factory wasn’t getting paid because the payment had not been authorized for them to run. Then they send everybody on the account to collections, not just the payor. It’s a quality racket. I’m sure the gym itself is good, but their business practices are not professional.

Source: Google

★ 1

Called in an asked a few simple question about the gym . The Dingbat who took the call had zero knowledge of anything going on as far as prices, hrs really anything to do with the place she works at? ? They seemed very disorganized . I couldn't hang the phone up fast enough ugh . Just kept saying ask a manager when you come in ? Decided to take a look today it was as bad as I imagined .

Source: Google

★ 5

Source: Google

★ 5

Friendly and awesome staff. First day back open and they were fully prepared for the demands that COVID-19 has placed on them.

Source: Google

★ 5

Really great very clean modern gym. Very impressed overall. Classes seem to be done by freelancers, so some are great and others eh. Really fair pricing and business practices. Hope they build more locations as I moved to Southie and the gyms here aren't as good.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Source: Google

★ 1

Horrible customer service. I had a one year membership and when the next year came around and I had already moved they required me to send proof of relocation although I paid a year in advance. Customer service also requested me to fill out a form in which I was told if I mark up any other parts than my signature the document will be "void" the other part they did not want me to write anything on had ratings for my experience which they obviously knew I would put a 1/5. The manager was horrible to deal with I do not recommend this place at all. Super sleezy

Source: Google

★ 5

Fit Factory is not only an amazing company but an amazing family! All of the trainers and staff at Fit Factory Foxboro are welcoming and willing to help you with whatever you need. The classes are fun and you never feel that it is an unwelcoming or judgmental environment. It is a safe space to work out and move towards achieving your goals!-Cara

Source: Google

★ 5

Source: Google

★ 1

They kept charging my expired card and fined me an extra $67 a month without ever calling, emailing, mailing a letter or telling me when I was there 4 times a week. They refused to take it off, it is an unethical business practice.

Source: Google

★ 5

Source: Google

★ 1

Considering moving to the area and was checking out gyms today. $20 for a day pass. $40 for the month. Based on this and the front desk customer service...hard pass.

Source: Google

★ 4

Source: Google

★ 1

Rip off. Tell you one thing to get you to join, then take all these unauthorized charges!!! Was told nothing would be charged til February 27th, find out today $79.98 was charged to my account. Sounds like a scam to me. RIP OFF!!!!!! Should be ashamed

Source: Google

★ 5

Source: Google