★ 1

Kids swim is terrible.
They don't let you make up classes.
My daughter never received the goggles in the last class because we are moving.
My daughter was crying they said that she didn't complete the whole course.
It would have been nice after all The money and time we spent there to just give her the goggles.
I wouldn't recommend going to this gym.

Source: Google

★ 5

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★ 5

I just started the gym and I find it friendly,welcomely. The people are helpful. Great place.

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★ 2

Close to early

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★ 5

Great family owned gym!!!

Always updating and improving.

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★ 3

Awesome, friendly people and great classes! Tanya the spin instructor is the best! My only complaints are multiple spin bikes are broken but have not been removed, and there is no AC (at least not in the spin room); the fans just aren't enough.

Source: Google

★ 5

There is something special about this place.. the staff and owners are very special and go above and beyond for their members

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★ 5

So glad I recently joined Fitness First! The staff is friendly, the facilities are clean, the equipment is maintained (and there's plenty of it), the pool is huge and heated, and the hours fit my schedule nicely. Happy to be a member!

Source: Google

★ 5

From the moment you walk in to the second you step out, you feel like HOME…. Whether working out in a weight room, cardio room, private room, one-on-one with a personal trainer, in the pool, yoga studio, spin room or at a wide array of group classroom sessions … you are in a great atmosphere with professional, smiling and soon-familiar faces! There is child care, a sauna, hot tub and sooooo much more!!!! I absolutely love Fitness First 😄

Source: Google

★ 5

I have been a member at Fitness First for 6 years now. I started out just taking the group fitness classes. The instructors and members are very kind and welcoming. I have more recently become an instructor myself. Fitness First attracted me because of the wide range of fitness classes, including Les Mills classes, barre, yoga and water fitness.
I have more recently been working on more weight training and I have never felt unwelcome or judged in the free weight room.
Facility is clean and has everything I need to get great workout.

Source: Google

★ 5

Not just another gym. Fitness First is a welcoming fitness community. Friendly staff, incredible fitness instructors, and a full schedule throughout the week offering a variety of classes with something for everyone. We love the family friendly atmosphere and appreciate all this gym has to offer.

Source: Google

★ 5

I have been a member of fitness first since Halloween of 2021. At the time, I debated going back to planet fitness but when I took a tour I fell in love. Solid gym with plenty of equipment and the best classes you can take with instructors who care about you. The atmosphere is full of people who motivate you and support you in your goals and I am proud to be a part of the community. During rest days I use the pool and it’s always clean and well maintained! I recommend this gym to everyone!

Source: Google

★ 5

I've been a member of the gym for about 15 years. The group exercise instructors are talented gems and highly motivational people that will inspire you to reach your fitness goals. The pool is clean and perfectly heated - I regularly use it with my children. The group classes are welcoming of all fitness levels and the equipment is high quality. I used to take my youngest child to the childcare at the gym when he was little and how he is an adult and is a member too. Hoping to raise all of our kids to be members and always remember to focus on being healthy! The owners are exceptionally kind people and Brandon in particular always has the best SMILE whenever guests come in. This is a high-quality facility and I'm happy to be a member.

Source: Google

★ 5

I have been a member of Fitness First for over 10 years. They offer an incredible amount of classes and variety of exercise equipment/options. The staff is always super friendly and helpful and I feel like they are committed to ensuring members have a great experience while there. I see staff cleaning constantly and feel equipment is well maintained. There are plenty of gym options closer to my home, but I choose to drive to Fitness First because I love the people and the classes so much. I recommend this gym any time fitness comes up in conversation!!

Source: Google

★ 5

I have been going to this gym for years. Right down the street from my house and so convenient! I love the pool.

Source: Google

★ 5

Great knowledgeable staff! Clean machines and environment. A great place to work out

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★ 5

LOVE this gym. It’s always clean and the employees are so nice and friendly! My kids love their play time with Alyza while mommy works out

Source: Google

★ 5

Love this gym, the set up is amazing, and there’s something for everyone here! The community is amazing & members are so friendly! The kids club is such a good addition for the parents, and the weekly classes make it perfect to get into working out as a beginner. About 6 months into my membership with zero regrets!

Source: Google

★ 5

Fitness First is a wonderful family owned facility that is clean, modern, well-maintained and has such friendly staff and trainers. You can tell their staff genuinely cares about your individual fitness goals and progress. The pool is such an added benefit! From group classes to individual training sessions, this gym has it all.

Source: Google

★ 5

Great experience, very nice staff

Source: Google

★ 5

Fitness first never disappoints, from the outside in. There is always ample amount of parking and upon entering the front doors the staff is always so pleasant. The gym is always very clean and they make sure to have plenty of clean stations for guests to keep up with the cleaning of machines/ equipment. I recently started doing the classes and love many of them , especially the body pump . In fact they offer such a variety of amazing classes five of my friends signed up in the last few weeks alone to join me.

The daycare is also very convenient to be able to bring my toddler. The girls in there make me feel comfortable to leave him and do a workout without worry.

Thanks for always treating everyone that walks in like family

Source: Google

★ 5

I love this gym!! I love how friendly the workers are. One of my favorite workers to talk to is Alyza she is so nice and easy to talk too.

Source: Google

★ 5

Great place Very friendly staff

Source: Google

★ 5

Love fitness first! Classes are great and everyone is so friendly.

Source: Google

★ 5

I recently recently joined Fitness First Health Club and was immediately blown away by the exceptional experience, provided by both the facility and the incredible staff. The staff at Fitness first truly goes above and beyond to ensure that everyone feels supported and motivated. It is clear that cleanliness and hygiene are top priorities at Fitness first, the staff diligently maintains a spotless environment. Equipment is modern and well-maintained. I highly recommend Fitness First for anyone, looking for a health and wellness destination.

Source: Google

★ 5

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★ 1

awful staff. rude people and pool seems unfiltered.

Source: Google

★ 2

It’s just OK..
A lot of the equipment is old with rust and not maintained.
No hot water in showers happens from time to time
They turn off the steam room 30-40 mins before closing, probably to save money.
The parking looks like a war zone
Over all the place looks old and outdated.
It’s not cheap.

Source: Google

★ 5

Source: Google

★ 1

Very disappointed by the service! Website doesn't have manager contact to address the issue.

Source: Google

★ 1

I bought a membership for myself and my husband. I go to this place extremely rarely, because I don’t really like the atmosphere, everything is somehow very dirty, the pool is not filtered, the bottom of the pool is moldy, slippery. But my last trip to this pool ended with a skin infection on my face, now half of my face is swollen and blistered. The doctor said it was cellulite. It's terrible, now I'm on antibiotics and I look very scary. Plus, I started getting headaches.

Source: Google

★ 5

Awesome place! Great people, the best pool in Western MA and lots of different equipment and machines without the "I'm posting my workout on TikTok" feel of other gyms.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

Great fitness center. Well staffed and very clean 👌 Has a nice pool and steam bath.

Source: Google

★ 5

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★ 5

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★ 2

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★ 5

Love it. I will be back for sure!

Source: Google

★ 5

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★ 5

Nicely set up... plenty of room

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★ 4

It's a good sized health club for Agawam and has everything that I would like in a gym. The staff is very nice and helpful with anything that I need and they keep it nice and clean.

Source: Google

★ 5

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★ 5

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★ 5

I love this place.
Very friendly staff

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★ 1

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★ 5

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★ 5

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★ 1

There are literally no places you can go as an adult where there are no kids anymore - they are at bars - any place that was previously adult spaces. So it’s no surprise Fitness First is no exception .... so if you are an adult over 40 looking to relax or work out pain/ soreness be prepared to share the adult swim, saunas, steam rooms and hotubs with kids as little as 4 to whatever. Although there are signs with rules they are not enforced and the parents wouldn't care anyway! Could overlook it being run down and dirty but I guess that's what should be expected for a "family only" gym. Should be called Family First.

Save the money and aggravation. Stay home

Source: Google

★ 5

Best gym in New England hands down!
Extremely friendly and polite staff. Beautiful heated swimming pool. A variety of different rooms and machines. The facility is enormous, modern and extremely clean.

Source: Google

★ 5

Very clean and Covid ready. Doing there very best to hold classes.

Source: Google

★ 5

Nice staff, clean club and great class offerings.

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Currently the best gym I've been to. They've just redone the inside making it even nicer.

Source: Google

★ 5

Did some lap swimming. Great staff, clean facilities

Source: Google

★ 5

Friendly ,pool is great

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★ 5

Amazing staff and safe atmosphere. Definitely would recommend to anyone shopping for a gym membership that they want to feel comfortable in.

Source: Google

★ 5

Mid level gym equipment. Everything is meticulously maintained. Not alot of free weights and of average quality. Physical trainers are the highest quality and all are incredibly well trained. Generally an older crowd, no meat heads here! Know for their Les Mills group classes. Can be crowded in the mornings and Saturdays. Pool is well maintained and they host children's swim lessons. Generally a family gym with I'd say average prices. I shopped around before i found this place. The group instructors actually enjoy seeing regulars and don't just count you as a body.

Source: Google

★ 5

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★ 5

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★ 5

Great trainers. Friendly staff. Clean and new equipment.

Source: Google

★ 5

Super friendly staff, great atmosphere.

Source: Google

★ 5

Absolutely love it here. The staff are so friendly and helpful, daycare is great.

Source: Google

★ 3

Not bad

Source: Google

★ 5

love this place! Awesome les mills classes with fabulous fitness instructors.

Source: Google