★ 1

*******THIS LOCATION IS CLOSED!!!!*******

I JUST DROVE 30 MILES TO FIND OUT HIS GYM IS PERMANENTLY CLOSED.

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★ 1

My key fob doesn't work and there's no one answering the phone and no one opening the door??

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★ 1

I called 3 times requesting a call back regarding membership. It's been 5 weeks, and despite the owner answering and saying the number was his cellphone, I am still waiting for a call back.

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★ 3

They are permanently closed.

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★ 1

Small cramp gym. They will hardball you into a two year membership that is near impossible to cancel. If you read the contract you can only cancel the contract if you speak with the manager. But ope…the manager is never in to cancel out. Stay away.

Source: Google

★ 1

I would never come to this gym. I almost got trapped in a bad contract. I wasn’t told that I was getting signed up for 3 years, and when asked for a copy of the contract I never received.

By law I had 3 days to cancel. The owner made it very difficult for me to cancel this shady deal.

In order to cancel, they’ll require you to meet in person to do it. Guess what? This guy doesn’t show up. So my wife and I took off of work to meet this guy just for him to waste our time.

The staff ended up taking care of it for me. Meaning I didn’t even have to drive all the way up here .

Congratulations. I hate you.

Source: Google

★ 1

I made a mistake, believe the negative reviews. DO NOT sign a contract for a trainer, you will pay the entire amount REGARDLESS of what may happen. The facility is not bad if you can get a free membership (silver sneakers or equivalent), but do not go into the office to be exposed to their pressure sales tactics. Owner and management are cut from the same cloth. Culture is BAD.

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★ 1

Bathrooms are disgusting. One of the dirtiest anytime fitness gyms I’ve been to.

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★ 5

Amazing powerful showers. Thank you

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★ 5

Everything working and clean

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★ 3

Edit: if you can get training from the female trainer at Ypsi, you'll get your money's worth! She adds 2 stars to this review.

Do not work with this location or the ann arbor location. I created my contract at the aa location and signed up for training only because they had a female trainer. They fired said trainer without warning and didn't have a back up. After I chased for answers/solutions for nearly a month, I was nearly pressured to work with a male trainer. When asked if I could just get out of the remainder contract, I was told that I'd have to buy my way out. I reiterated that my contract has *my trainer's name* on it and if they were just going to pass customers around how they pleased, why would feel encouraged to hit their goals? The only response I got was some bs about me giving up on myself. These 2 locations are connected, don't consider either of them. Whether you're a person that plans to use training or not, care about gender or not, there's still plenty of issues such as never having consistent staffing or managers, equipment constantly breaking, and cleanliness. Don't get stuck like so many of us that have typed these reviews to make people aware.

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★ 5

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★ 1

Just wow. I almost signed up for a membership, but then saw the facility and the reviews and left.

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★ 5

Love that they are totally remodeling the place now and it’s under new management! Manager Frank is very nice and knowledgeable!

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★ 1

I’ve been trying to call to cancel my membership for 2 months now. They refuse to answer the phone. I live far away now and I don’t want to drive there to cancel because 90% of the time I show up, there’s not a single worker in the building. Don’t sign up for a membership here unless you want to be stuck there forever.

Source: Google

★ 1

Tried calling and emailing multiple different times before my contract was up to make sure it was up and they wouldn't charge anymore. Got no response. Other than an email asking what my name was 4 days later. Started charging after the contract was up and said they need 30 days notice to cancel and are still gonna charge for another month. LMAO what a joke

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★ 5

Nice, clean, and has enough machines that I can always get my work out in even during peak hours.

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★ 5

It’s great! Very clean!

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★ 5

One of the best in the Ypsi area

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★ 5

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★ 5

This gym has great energy. The trainers are great. People are friendly.

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★ 5

I stepped in this facility in January to get a membership and was welcomed with open arms. I decided to sign up with Myles for personal training 1 day a week with a recommendation to visit 3 days to cater to his training schedule personalized for me.

The beginning is tough when you start from the ground up but he motivates and helps you through the process. He provides a great plan that caters to my goals and most importantly; he provides positive reinforcement. Since January, my muscular definition accelerated as well as weight loss! Myles is very knowledgeable in personal fitness and brings so much to the table with his expertise. His colleagues at the facility are friendly and give positive motivation as well!

I highly recommend Myles and any of his colleagues to utilize their facilty and coaching at Anytime Fitness to help you reach your goals! I signed up for another 6 months with him to exceed set goals!

Put in the work and you will meet your goals with Myles!

Source: Google

★ 3

Good sized gym with nice equipment. It's dirtier than other locations I've been to. I also noticed the water filter was in need of replacement the next to last time I had been there. Two days later and the change filter indication light was still on... which is disgusting. There have been other issues in the past that I've noticed, as well as issues others have told me about.

I'm not sure if I'll continue to use this location if conditions don't improve. It is disappointing as it is the most conveniently located branch for me.

Source: Google

★ 1

They couldn’t care less about you, your fitness journey, or this community. Their facility is small, their equipment is outdated, and their selection is limited. There is absolutely no reason to use this gym. Powerhouse is up the street and is far better for heavy weights. Both Crunch fitness and Planet fitness are within a 7 minute drive and have larger facilities with more gear for cheaper prices. Anytime will do anything to pump money out of you and are not above lying and deception. PLEASE DON’T WASTE YOUR TIME AND MONEY.

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★ 1

Trick you into a locking contract where they don’t care if you move 1000 miles away unless you can show up in person to cancel it you’re not allowed to cancel but they don’t tell you that when you sign up

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★ 1

This anytime fitness lacks one of the main components found in an anytime fitness gym, the ability to go anytime. There is always a broken door scanner.

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★ 1

Do not waste your time. Go to any other anytime fitness but this one. The door doesn’t work 90% of the time so you can’t get in if you even want to.

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★ 2

I've been a member for three years. The convenient location and price is the only reason I go. The place is really dirty, the equipment is old and much of it is in disrepair, and there aren't a lot of members. There have been four managers in the time I've been there, and while they are all pleasant enough, I'm not sure what their role is because the place needs everything.

Source: Google

★ 1

Do not get a membership here. Management is full of deceit and fraud. They will unethically force you into a contract without explaining the details of what it entails. They will upsell you without clearly stating it. I ended up finding out I was on a 2 year contract. I did not sign up for that. They didn’t explain anything to me during sign up, just ran through everything without giving me the ability to read through. I went in person and spoke with the manager (Mitch) to cancel my membership and he didn’t express concern or willingness to understand or take any action. He just turned his screen towards me and stated “these are your signatures aren’t they?” Just proving my point of the lack of good character and customer service on their part. They do not value you there. They will lie and put you on a plan you didn’t sign up for. They disregard how unethical and deceptive they present the contracts and will never admit to the way they do things in order for them to continue to make their little sale, We tried to contact the owner, but no response or action was taken on his behalf and many others at this location have been saying the same negative things about management and their unethical way of doing things. So because of this we have filed a claim with the Better Business Bureau of Michigan. I encourage everyone reading this to stay far away from this location. It’s also unsafe and unsanitary and the place is an overall disaster. Some of the equipment poses safety concerns and hazards to members especially the elderly and often times sketchy individuals will be found sitting and lingering around the curb area right outside the entrance at nighttime. Most of which don’t have memberships. If you’re thinking about signing up here, take my advice, and do not do it please go somewhere else.

Source: Google

★ 3

Been going to this gym for 6 months. Equipment overall seems well maintained and safe to use. They don’t have their squat racks mounted to the floor last time I checked so I don’t use them. Cleanliness is lacking. Staff is super friendly and accomodating. Front door lock was broken one day and one of the staff let me in the side door and then let me know to use it leaving so I wouldnt be locked in.

Source: Google

★ 1

The basic gym memberships and Anytime Fitness App are great. However, the personal trainer contract has no leniency at all. If you sign it you will the trainer amount for the term of the contract. Management is unwilling to change the contract at all, regardless of if you were in a car wreck and no longer afford the private trainer sessions. While the main gym memberships allow for you pause you membership, the private sessions do not. The private sessions only allow for cancellation if you can prove permanent disability. Also do not listen to anything the manager says verbally. The contract specifically has a term that states that nothing that is communicated verbally is valid. Even when the manager knew I was extremely hesitant about signing up for private training sessions, he said, "You can start, and I'll check in with you in two weeks."

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★ 5

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★ 5

I’ve recommended this gym to a lot of my friends. It’s a great environment and the staff are great.

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★ 5

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★ 5

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★ 5

Small bright environment, Mitch is the manager and keeps tabs on things in a positive way. One of the personal trainers, Xavier is very good and has a clinical trained workout for older folks status post surgery. Worked with him for 2 days, the exercise regime included exercises that my physical therapist from APEX included in her program for total knee rehabilitation. I give a 10 recommendation for this trainer and fitness center.

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★ 5

Great Service From Myles! Welcoming and kind from the moment we stepped inside!

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★ 5

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★ 1

When I first went there, I just wanted to try the 7 day free trail membership. After a few days I was cornered by Logan, and I said I need time to think about it. He said you already had time to think about it. I basically could not leave the office until I signed the contract. He pulled the trainer in there, and they both cornered me till I signed it. The trainer quit two weeks later, and I was stuck paying $250 a month for a year. Thinking of signing up? DON'T DO IT! Go to planet fitness instead for way cheaper with no contract!

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★ 5

These guys are awesome there always pesonabal I use the personal training program and senior work out and it's been working I've lost 25lbs I feel great and more motivated than ever go go go

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★ 2

Bathrooms are always disgusting when I come here. A whole diaper just sitting on top of toilet paper dispenser. Do better with the cleanliness of this place. I’ll still get my workout in tho. 👍🏼

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★ 5

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★ 5

Clean, good staff, lots of equipment so there are no problems even when it's busy, and a GREAT location.

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★ 4

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★ 5

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★ 5

Anytime Fitness Ypsilanti
My experience doing business with this establishment has been an ease and a pleasure. The club is very clean and comfortable, but anyone can do that really. This place is the best because the Managers: Brad, Reece, Logan, all made/make it easy for me. No pressure and really fun guys to talk to. I would recommend this fitness club over any place I've been to and I've been to every gym in NYC over the 10+ years and many in Michigan. Hands down the best experience. ...Yea it'd be great if they have a steam room, but they don't. It's still great. They offer a clean, 24-7 environment to use as you please. It's often lax, low key and I've never had to wait for any machine more than a few second really. It's very chill as opposed to some gyms blasting noise music where you can't even hear yourself think. This is not that. This is a comfortable place to improve yourself. I should be there a lot more lol. But case in point, this is an affordable option for a fitness club and you get cleanliness and impeccable customer service, which is rare.
-Steve
8.3.23

Source: Google

★ 1

Lying is the best thing they do there. Don't let them talk you into a contract you cannot get out of , oh and they will try to add a trainer on that's not needed. Plus will Lie about all cost and how they will be helpful at all time . Tried speaking to management more lies . I speak from experience stay away from this place useless you want repeat off .

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★ 5

Great gym. Plenty of machines. Friendly staff. Very good bargain and suitable for any level from beginner to gym rat.

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★ 1

I'd give it 0 stars if i could. He tricked me into believing i was putting a dollar hold on the acct and when I didn't come back from thier gym they charged me 65.00 and said I signed a contract which I clearly did not. I thought it was for a hold until my partner came back with me seeing he pays all all our bills. They stole from me don't go there unless u like being lied to about things your signing. I was never shown a contract.

Source: Google

★ 1

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★ 1

Place is a joke
Stay far away. Been there two months, and within two weeks of being a member they had hit me with a fee that they told me I wouldn't have to worry about for another 6 months.
Not to mention you go to work out and half the time their door scanner doesn't work. Has happened to me numerous times already. Just a heads up, if you're serious....stay away from this gym.

Source: Google

★ 1

Just don’t bother. We were told one thing to get us to sign up, then we moved across the state where there aren’t any anytime fitnesses and they proceeded to charge us an arm and a leg to cancel the membership. We are still getting charges for another two weeks even when the “thirty day cancellation period” ends tomorrow, not to mention the annual fee they won’t refund even when you cancel. The person that signed us up of course is no longer there to vouch for the cancellation agreement we had. Otherwise, the gym is small and crowded, the “trainers” have absolutely no idea what they’re doing, equipment is basic, and the customer service sucks. GO TO ANY OTHER GYM!!!!

Source: Google

★ 1

Going to this gym was the worst decision I’ve ever made. I signed a year long personal training contract and had a personal trainer who was extremely inconsistent and often canceled our session after I had already arrived to the gym. When I brought this complaint to the manager at the time (which by the way has changed 4 times in a year), he was dismissive and offered for me to transfer to someone else. The manager and my trainer told me that my dear contract ended on March 17 on two separate Occasions. So I finished my session with a new trainer, so I found out later was not even a certified trainer but instead just a stretch specialist. My card has been charged four times after I was told my membership had at it, and now the new manager is telling me that my contract on file was not due to end until next week. The responses I have got are inconsistent each time I call and despite putting in a complaint, I still have not heard from the owner. Not to mention, this gym is not kept stocked well and is not very clean. Also, from what my trainers told me, the employees are not paid well or treated well. Both of my trainers had chronic health issues and the second trainer was being denied access to healthcare, despite being a W-2 Employee. Seriously do not recommend.

Source: Google

★ 1

On the website for active fit direct , it stated that they are apart of the active fit direct program with my health insurance. However they indicated that they no longer apart of the Active Fit Direct!! I Notified Active fit direct headquarters and was told that they are apart of the program . This particular establishment anytime fitness are try selling me their membership instead. This place is a joke!! They are Misleading and dishonest sales tactic culture. Avoid Anytime Fitness at all cost, not worth it.

Source: Google

★ 2

I wish I had read the reviews before I signed up. I agree it was pressure and at the time Reese was the manager and it was difficult to reach him. The three day limit to cancel was not discussed. I thought it was a good idea for me because my mother had recently passed and I was going through some things. I am not a gym person and had no clue what I was doing. Please make sure you read the contract from beginning to end. I ended up being stuck with a two year contract at $44 a month that I am not using through November 2024. There are a few more things that I didn't like but I am not here to make anyone look bad. At least they were nice. I guess if it was genuine or just to get my money. Learning experience for me.

Source: Google

★ 1

Workers suckkkkkkkkkkk

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★ 1

Don’t walk…RUN!!! I came in and met with Brad. After the sales pitch, I signed up for a membership (which they pressure and manipulate you into) and left a deposit. Brad said I had a 24hr window to cancel and that I would get a refund on my deposit. Never received a refund and will not return my calls. There is never a manager during the “staffed hours”. I’m appalled at the lack of professionalism at this gym. Go down the street to Power House!

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★ 1

Please avoid this gym at all costs. It’s an MLM of gyms. A death row if you will. Nothing but false advertisement, fake management with the “goal” of helping but truly just trying to manipulate you into a long-term contract. Canceling membership is not an option. Review other gym alternatives while you can!

UPDATE: In the contract for personal training it states ABC financial is the financial institution… this is FALSE.

They use a third-party platform called Club Os to bill the training. If you call ABC financial, they will not have any transactions pertaining to training. You can now dispute these transactions with your bank as fraud. I was able to break my contract due to this misinformation on the contract.

READ YOUR CONTRACTS TO ITS FULL ENTIRETY. 😊

Source: Google

★ 1

Worst gym ever. They lie to you. Check your contracts.

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★ 1

I called in to ask about new membership fees and a female answerd and said we have 3 plans. I told her I just need the basic one and she said you have to set up an appointment with my our manager. I told her I can't come to your gym because I work till 5pm so I need to speak with him over the phone. She said I don't know and you should talk to him. My question to the ownwr or manager why are you making it sounds like a big deal or like am about to buy a new vehicle or maybe home? Why can't you just give me breakdown of your fees over the phone?
I was very disappointed although the female I spoke with was polite but I think the owner of this gym should work out a plan and make it simple for people like to find information about their membership fees.

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★ 3

Music is sometimes very loud. Equipment is in good condition. They have bags here. It's sometimes a bit dirty. It's not the worst anytime but it's not the best.

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★ 1

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★ 1

Scam. Avoid at all costs. They tell you how long your contract was, and then never produce a copy for you. When you finally go into the gym to talk with management, they produce a 30 month contract.

I will never use any anytime fitness again and will recommend to everyone to avoid it.

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★ 5

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★ 5

I absolutely love my gym! The staff are great and the gym has everything you need and nothing you don’t. Five star all day!

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★ 5

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★ 1

Scam of a gym with horrible customer service. They lock you into your contract even if your dissatisfied the services they provide to you. I’ve had training sessions with 4 different trainers because they keep leaving. I understand that they cannot control when people leave but they should not hold their customers accountable for payment if they cannot hold themselves accountable for retaining qualified and experienced staff. This is a fine place for working out on your own, nice equipment and clean. Don’t come here for personal training.

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★ 5

Friendly staff and atmosphere.

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★ 1

Management cares more about administrative policy than ensuring good member experience. Wants to sell clients on personal training while keeping a revolving door of trainers which is unfair to the members who get accustomed to working with specific people.

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★ 4

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★ 5

Love Anytime Fitness! Especially the Whittaker Rd. location! I’ve gone to several different gyms and this is by far my favorite. This gym is very clean, has a diverse crowd, and the staff/trainers are so friendly. I always feel extremely welcomed and heard by the manager. 10/10 recommend.

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★ 5

I like it a lot. I prefer to go in the morings when there's usually less people than the afternoons. I like the variety in the grips for someone the machines. And I like the TV while doing cardio. And all of the options for exercises because of what they have to pick from is really cool. I enjoy coming to workout here.

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★ 5

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★ 5

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★ 5

Awesome mini workout and a tour and can’t wait for my actual workout

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★ 5

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★ 5

Great establishment for fitness achievement! I was welcomed by a team of friendly and helpful staff which entails Logan, Jarvis, Chi, and Nick! All who are ready to help you get your gains 💪🏾 Highly recommend!

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★ 5

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★ 5

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★ 5

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★ 5

Tessa at anytime fitness is the best trainer I have ever had!..She is knowledgeable and very conscientious about every client..I feel stronger and healthier after every session. She is very personable, and caring which is very important to me!.Thank you for all great training and keeping me motivated.

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★ 5

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★ 5

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★ 5

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★ 1

The fact that they won’t let you cancel memberships or training contracts is very telling. I Can’t believe I got roped into signing a training contract here. Coming up on one year and I’m meeting my 5th personal trainer tomorrow. I only signed up because the 1st guy had prior experience as a physical therapist and I have a recurring knee injury. Didn’t tell me before I signed the contract that there is no cancellation policy and I was stuck with it. I’ve never even heard of not being able to cancel a subscription if you’re not happy with the service. The 4th guy was actually good and he and the manager JUST sat me down to extend my contract a month ago, swearing he wouldn’t leave. Glad I didn’t, because guess who just quit last week? I’ve got 4 sessions left and rather than just letting me cancel them, they’re making me start over with a new person so they can get another $300 out of me. What type of benefit am I getting out of 4 sessions with ANOTHER new trainer?
Can’t even cancel my membership til next year. Just go somewhere else and don’t look back.

Source: Google

★ 4

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★ 5

I have been a member since 2016 and jumped from the Tecumseh to Ypsilanti to Ann Arbor locations. This location is my top choice. Always a clean gym, no distractions, and plenty of equipment options. I never took any classes but overall this gym is top tier for those who don't like over populated gyms and are all about business when you lift. Swole on!

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★ 5

Absolutely amazing. Logan and his team helped me turn my whole life around. Before joining I was weighing 313 pounds and my girlfriend had just left me. I had to make a change. After 7 months of constant motivation, dietary tips, and personal training, I lost 98 pounds and am in the best shape of my life. I couldn’t be happier with the direction I’m headed in. I have a new girlfriend now and I think she is the one, and I have invited the staff to my wedding! Thank you Logan!

Source: Google

★ 5

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★ 5

Great gym! Great atmosphere! The trainer nick is by far the best personal trainer I have worked with! I highly suggest him!

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★ 5

Love this place ! Staff is super helpful. 10/10 experience

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★ 5

I had a great experience at this gym. The manager, Logan Giordano treated me so kindly and was able to find me a personal trainer that fit my body type! Highly recommend this gym !

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★ 5

Nick Bodner is the greatest. Highly recommended.

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★ 4

Amazing staff, very clean and very helpful

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★ 5

In times like these we need more connection, compassion, joy, a little motivation, and mostly a kind smile. When going to the gym is not something you genuinely want to do, but know it's good for you, this is the gym where you will find that kind smile, great gestures of motivation and what I like the most CONNECTION. You will feel GOOD walking in and better leaving.
God Bless You
God Bless America
God Bless The World 🙏🏽🙏🙏🏿🙏🏻🙏🏾🌎

Source: Google

★ 5

Great place to get a workout in! Clean and organized. Truly judgment free place that I feel comfortable working out at. I don’t have a regular workout schedule but every time I can in to this anytime fitness I have no trouble getting to the equipment I need. Gym is never to packed and people here are friendly. Staff here seem like a good team and they work hard with members!

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★ 5

Great gym atmosphere, great staff, and love that it is open 24 hours. The environment is very friendly for all individuals no matter where they are in their fitness journey.

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★ 5

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★ 5

The best part about this gym is seeing Logan G. He helped me lose over 35 pounds. Best trainer and manager ever

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★ 5

Great gym, better people. All around great experience. Highly recommend!

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★ 5

The staff is very friendly and informative! Nice environment to get a good workout in!

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★ 5

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★ 1

Awful experience dealing with the owner. Staff was pretty cool dealing with the issues, I understand they have to follow policy. I would still would NEVER do business here again. I canceled within the 3 day window which the state of Michigan allows you to do with gym contracts. Make sure you write a letter, call and record your cancellation or they will continue to bill you. I have a friend right now who is a member and is dealing with charges that the gym refuses to remove after her cancellation. Vincent had my wife and I call up to show up in person for cancellation within the 3 day window and didn't even show up. Very unprofessional. Go to planet fitness. Great equipment and no hassle either. It almost seemed like he was trying to stall so that I would be out of the 3-day grace period.

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★ 5

Only my second gym ever. First one was very detached , personal trainers and the members were all kind of to themselves. NOT the case here, trainers and members alike come together to share one collective knowledge for newcomers and veterans alike 🙏🏿💯 I spend almost as much time here as I do anywhere else because of the positivity, and the drive you receive coming in .

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★ 1

I have been bounced around from 4 different trainers because they refuse to let you leave a personal trainer contract even if the trainer gets fired? Wouldn’t recommend this gym to anyone, it’s a scam and they make their money off of the training contracts and care about nothing else. Logan the manager has offered no solution.

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★ 4

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★ 5

A nice small gym with good equipment. Regulars are so chill that if you come often, you'll be able to make a friend simply by nodding.

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★ 1

Absolutely horrible experience. I got a membership to train with a trainer. Within a month of this specific trainer working there he no longer employees but I am still locked into the contract. I signed up to be trained by the specific trainer. After I inquire about cancelling my membership due to an injury and losing my job they try to hire me? I have no experience with personal training at all! Never the less they admit to having aggressive, manipulative and abusive sales tactics. If you are reading this do not get a membership. There is a reason trainers consistently change at this place, but Logan stays because he’s good at manipulating individuals to paying more and more.

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★ 5

This was our gym for about 2 years. Overall it’s a great place to be. Management is friendly, the space is diverse and clean.

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★ 5

Really enjoy the convenience of the gyms location. The staff is wonderful. Highly recommend.

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★ 5

My experience here has been great so far! It’s clean, roomy, and the equipment is newer than my last gym! I love it!

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★ 5

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★ 1

these men apparently can’t take no for an answer, not the kind of place i want to be hanging around at. was looking into getting a membership and they never stopped calling. they were calling 2 times a day every day. eventually blocked the number but they started calling from another. now i get calls and voicemails saying they need to update my payment method for my membership as they are trying to charge me for something i didn’t sign up for. this has happened to me twice now. i used to love anytime but new management has really ruined the experience for me.

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★ 4

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★ 5

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★ 1

Too crowded
Personal trainers are unskilled and unprofessional none of them look like they know how to train
Very unclean environment
Bad management
Highly disgusted and dissatisfied

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★ 5

Hi, I’ve been training at this Gym for about four months now. Overall it has been a great experience I have made huge leaps in overall health and fitness.

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★ 4

I’ve been a member at Anytime Ypsilanti for about 2 years. One of the things I love is the atmosphere. There’s a mix of different ages/gender/fitness levels in the members, which makes the space welcoming to everyone. The equipment is enough and they’ve recently made changes to accommodate more people. I also appreciate the friendliness of the management and how they always know you by name. Definitely a great neighborhood gym.

Source: Google

★ 5

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★ 5

This is a great gym. Logan, the manager, is great and communicates very well with you. The equipment is all commercial grade quality and has all things you will need to workout. It is located in a convenient spot and works very well for me!

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★ 1

Logan and his team use manipulative tactics to rope you into unrealitistic training packages. DO NOT TRUST LOGAN OR HIS TEAM if you are new to fitness and personal training. As a former fitness instructor and personal trainee I am appualed at how my husband has been treated by Logan and his Tainer Nick. If you do get tricked into one of these packages AVOID NICK! He is unreliable ' does not communicate transparently and seems under qualified to teach people to lift heavy equipment. I would NEVER recommend this gym for personal training. If you have a background in fitness and understand how to use the equipment that's all this gym has to offer. Also Logan has not been able to produce our contract and all of sudden can not be reached. BE CAREFUL! Find another gym!

Source: Google

★ 5

This is an amazing gym. Gym is always clean and everyone is so nice. Logan, the manager, is wonderful and helpful! Super friendly and has been great about helping with a billing issue. Alec is a grest trainer and they both have adapted a training program that worka for my shoulder. Def recommend this place!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

The experience was great at the beginning. Once I stated I would wait until the beginning of the year to keep the trainer however I would think about it due to my wife and I having a full plate of getting married and moving. It all went down from there with the trainer being unprofessional while texting and the manager calling my wife about us not showing to the gym. I just cancelled the membership due to them both not understanding we had a full plate to deal with as well as the fact that our new place comes with a gym and pool we can use for free. Had the understanding been there I would have continued to pay the membership and just continued coming after we finished moving.

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★ 5

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★ 1

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★ 3

Clean but do not offer the classes I want

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★ 5

This place is under new management which is a welcome change. Not to say the previous management was terrible, but let's just say there were some unwarranted charges to lots of us during peak pandemic when everything was closed...

Anyway, the new management is a lot more communicative which is a plus. They're maintaining safety protocols and I regularly see staff cleaning up and disinfecting, as well as the members after they finish.

The gym remains clean and inviting at all times of the day, one of the best things when you have a sporadic schedule!

Source: Google

★ 2

BE VERY CAREFUL if selecting this gym!!! The gym is nice and cozy and has the equipment that you need. It is fairly expensive compared to other gyms and does not have all of the amenities. Due to its small size there are times you have to wait for equipment. I found an alternative location to work out and cancelled my membership for myself and my wife. I called back to verify with the new manager (who said that we were canceled) Then 2 months later, I was charged again for my wife. Seems by reading the reviews that the cancellation process is tedious to say the least if not shady. I had a similar experience. The new manager said that there was no proof and I "must have forgotten to ask to cancel the account for my wife. He surly would have cancelled it if I had asked." So now they took another month of dues. If you get a membership here - please make sure that you dot ALL of your i's and cross your t's or they will likely look for ways to take more of your money!

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★ 1

Manager lies to get signatures. They are extremely expensive and gross establishment... weirdos hanging out after dark. Other places are way cheaper and not so sketchy or shady

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★ 5

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★ 1

This is a slippery business. Avoid like the plague. Their staff are shiesty and are only there to try to get more money out of their members. They are purposely vague on their policies to get you hooked in. Then, If you try to cancel your membership contract early, they will simply keep charging you even if you cancel per all the terms of your membership agreement.
Furthermore, it is not kept clean.
Even if you pay more, i'd suggest going somewhere else. Not worth it.

Source: Google

★ 5

Keeps me fit and spring loaded through the winter so I can destroy turtles during race season!

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★ 1

Have been calling for the past month and have left 5 voicemails now with a request for a call back to discuss an alternate payment method. I have not gotten any calls back. I am now very worried that I will be sent to collections as I have been unable to reach anyone to give my alternate card information. I am planning to switch locations because I am appalled at the blatant lack of communication. Terrible way to run a business.

Source: Google

★ 1

Horrible experience , they will not call you back, I signed up with this company in November 2020 I cancelled my membership the second day, my contract said I could be refunded within the first three days of joining if I cancelled , I still haven’t received my $150 back and I never even used the gym, also they tried to take $30 out of my account 1/25/21 and 1/22/21 and no one answers the phone or has returned my calls. Extremely unprofessional

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★ 1

Trying to get in touch with someone to discuss our accounts and covid restrictions. No one is ever in the office. Or answers the phone. Unnacceptable.

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★ 1

I wouldn’t recommend this poor service gym to anyone

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★ 5

Looks pretty new, or at least newly renovated. Equipment in great shape, though not a lot of it. All the basics covered though. Plus, separate cadio studio with TRX and a heavy bag, so that's great 🥊

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★ 5

Clean gym, friendly staff, definitely suggest this gym in the area

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★ 5

This is the best gym I have ever been to! The equipment is all super nice and the gym is always clean. Jacob is always there to say hi when you walk in and will help you with any issues that you may have. The trainers there are super knowledgeable and are always looking to help out. Definitely recommend to anyone looking to get in shape and lose that Covid belly!

Source: Google

★ 1

I normally don't write reviews but in this case I want to share my experience with attempting to cancel my membership amd to be reimbursed for invalid charges. I've tried countless times to call and speak with someone about canceling over the past 6 months. I also left multiple voicemails declaring my intent to cancel and asking for someone to return my call. Today was the first time in which I was able to get someone to answer the phone. They were unwilling to reimburse me for any prior charges and stated that they had no record of my calls or voicemails, which cannot be true. This is a prime example of poor customer service and I am now not able to be reimbursed of several months of charges. This is a shame and I am very disappointed in their lack of customer service and unwillingness to help.

Source: Google

★ 5

Very professional and good communication from the Manger. All the staff is friendly and will help you anyway they can. The gym is clean and everyone seems friendly. The trainers are friendly and always willing to go out of their way to say hello.

I had a personal trainer and I had to move a couple months later. The Manger went out of his way and help me with my situation. No issues at all.

If I move back to the area, I'll use this gym and recommend this gym to my friends.

Source: Google

★ 3

Gym looks super nice but not professional at all. First, it took me FOREVER to try to get them to answer the phone. After they finally did, I set up a meeting to start a new membership. The day of my appointment I arrived a little early, so I was fine with waiting for him to finish his meeting. He told me it would be 10 minutes which I was cool with. After THIRTY minutes, he still did not come out to say it will be a little more time or ask to reschedule our meeting. Extremely unprofessional and they clearly don’t value people’s time or money. I’m about to to sign up for a membership at a different gym. I would suggest for you all to hire more staff or to improve on communication, because what you’re doing right now is awful.

Edit: changing my review from a 1 to 3 stars since they responded and did try to reach out. I still decided to go with a different gym because I shouldn’t have to write a bad review to get good customer service

Source: Google

★ 5

very clean and great staff!

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★ 5

The staff at Anytime Fitness is courteous, professional, and helpful. All the equipment is clean and easy to use. I’m very happy with my membership.

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★ 1

If I could give 0 stars, I would. I was told when I signed that I could cancel whenever free of charge, freeze it, no biggie. But I’m in this place till 2021 and have been paying them monthly for well over a year now. Its shady as hell. I just wouldn’t recommend an anytime fitness gym to anyone. at all. ever.

Source: Google

★ 1

I thought I signed up for a one year contract. I said I only wanted a year. After the year was done I tried to cancel and they told me my contract wasn't up until 2021. Sure, I should have read the fine print but they let me think it was a one year contract. So if you sign up just be aware and read the fine print.
Edit: for clarification, I signed up in 2018.

Source: Google

★ 1

This place is not managed properly and vince rotondo the owner could care less I've asked his employees on several occasions to talk to him because of issues his minions were not able to navigate.
But they wont share his phone number yet they will take your money and run your financial situation off into the ditch.
From what I've been able to ascertain the other owner is a Jeffery rice....another ghost who doesn't care about the people who pay his bills.
These jokers cost me money screwed with my credit rating while systematically dodging me...
All the while there poor management gets caught holding the bag.
Both of these people have no integrity nor any reason to do the unethical things they do.....keep an eye and dont trust them.

Source: Google

★ 1

Wouldn't recommend Anytime Fitness. Suggest you look elsewhere.
Overcharges are regular, this company bills you late charges even though the payments are automatic. It seems they're well versed with this, as the person who I talked with knew exactly what the deal was. It's a con company and I'm sure they'll get sued. I hope they go out of business for scamming people out of their money.

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★ 5

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★ 4

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★ 2

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★ 1

Terrible customer service. Should you ever end up sick and unable to afford your membership, they will do nothing to help you. They were supposed to freeze my account and never did. It caused overdrafts because I couldn't afford it. They only care about getting paid. I haven't been able to get to the gym physically in 9 months yet they cant help me. They dont care about their patrons.

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★ 1

The place is like a planet fitness but less hygienic. Maybe you could fill the hand sanitizer? Get some towels for the showers? Some equipment for serious lifters?

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★ 4

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★ 1

Similar to others, I cancelled my membership in June and was told that I would still need to make a final payment in July. However, it is now September and I am still being charged a membership fee. I've spoken to management on the phone and was told I would be contacted within 24 hours, but have been charged YET AGAIN with no further contact with them. Beware - it is not easy to cancel your membership.

Source: Google

★ 5

Great variety of equipment and very nice people. Management is great. Overall very convenient gym

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★ 1

BEWARE! Like previous reviews, I canceled my membership in June. I was told I would have to pay a final payment in July. Lame, but fine, whatever. Much to my surprise, the membership fee was again deducted from my account in August! I called, talked to someone, he said he would talk to owner and call me back. I never got a call back! Here we are in September and I just got charged again, FOR EVEN MORE THAN MY MONTHLY MEMBERSHIP! I need a refund of $95.90 ASAP. These guys are gonna have a lawsuit on their hands if they don’t get it together!

Source: Google

★ 1

I cancelled my membership back in May. I paid the remaining balance and signed a notice that I was cancelling and relinquished my keys. Have not had access since May but I've been charged every month since. I was told the owner would get back to me and that it was already processed- should go through in "3-5 business days..." It's been 3-5 months.

Source: Google

★ 1

They keep having plumbing problems and not leaving a note. This is now the 3rd time I've had a major plumbing problem. I know management knows about them, but doesn't even leave a heads up. Last month I was sprayed in the face by a hole in the shower hose because there was no notice. I said something after the first time and thought they had fixed it by the second time. I'm now standing in a flooded bathroom because the shower drains don't work and yet again no notice. This is poor management by someone who cares more about working out than running a business.

Source: Google

★ 5

I never have to wait to use the equipment

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★ 5

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★ 1

I am about to report you to the B.B. authority and Michigan’s attorney general for faulty business practices. I’ve been trying to cancel my membership for months and the gym kept on ignoring my calls (I moved). I finally came in a few months ago to “write a letter for ending my membership”, which they said I will not be charged anymore. I have a copy of that letter. Well, I just checked my bank statements and they have been charging me ever since. I am very disappointed and about to report this organization.

Source: Google

★ 1

So, I realize that when one joins a gym that there is a membership and a contract involved in that process. However, there is still such a thing as customer service and doing what is right for the customer. My husband joined this gym last year to begin a fitness/health journey. He's a type 1 diabetic, among some other things that can make it difficult for him to workout sometimes. We are fully aware of this and realized that there may be some months where he couldn't go. In the way that life does his health took a turn for the worst last fall and we've been in and out of hospitals and doctor offices ever since, and long story short he unable to physically go to the gym. We have tried twice now to see if they would end the membership (we're not asking for a refund folks), because at this point we have essentially been making monthly donations to them. Even with my husband being able to provide medical records and doctors notes stating he is unable to workout they REFUSE to end the membership, and if we did we'd have to pay a fee. So I guess we'll continue to donate to them until November 2019 when this ends, even when we're already financially strapped to pay not only our normal bills but expensive medical bills as well. I don't believe that the customer is always right, but as someone who has worked in the customer service field for years, you better believe you do what's RIGHT for your customer. Hope this saves someone else from the same struggle.

Source: Google

★ 4

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★ 1

My home gym is the Ann Arbor one on Plymouth Rd. I've using this as of late due to being in Ypsilanti more often. I made a payment here two weeks ago only for them not to process it. Every day since I've been receiving phone calls from ABC financial about a past due balance and whenever I speak to the manager about it he says that he spoke to this person about it or that person about it or the owner and that they've taken care of the issue and there's nothing to worry about but I'm still receiving calls from ABC Financial. I contact my home gym and explain the situation to the manager there she told me that They shouldn't have accepted the payment because they aren't my home gym and that they would have to get my money back and make the payment there which was fine with me and when I told Chris what the manager from my home gym said he said he contacted the owner and he was going to transfer the payment over to them and the usual "Everythings been taken care of. Nothing to worry about." I'm still receiving calls from ABC Financial. Next a staff member from my home gym contacts me and says my account information needs to be updated and I explain to him the situation and I speak with the manager my home gym again and tell her what the Ypsilanti manager said and she explains to me that they are not following policy. I finally speak to the owner of the Ypsilanti gym and he tells me the same thing that It's been taken care of. Then he says that I owed him money. I contacted the manager of my gym and she told me that he was not supposed to do that and she would get in touch with corporate because they aren't following policy. I've never had to deal with any shady practices like this at the Ann Arbor gym.

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★ 1

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★ 5

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★ 2

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★ 4

Decently small in size but it gets the job done. Two racks for squats, one you can pull a bench up to as well, but their other rack is a Smithe machine. A number of normal machines and cardio things, five treadmills. Average cleanliness and not too busy, it's good enough for most programs. Bring earbuds to drown out whatever music playlist they play.

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★ 5

I am an early bird...like 3:30am early! The machines are clean and I haven't had any bad experiences with other customers or staff...10/10 would recommend if you like a quiet, judgement free workout

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★ 5

Great place, not overly crowded, clean, friendly staff. Much better than the one I used to go to in Ann Arbor.

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★ 5

Great gym with awesome trainers

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★ 5

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★ 5

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★ 1

Gym itself is clean for the most part and never busy at the time of day I go. However, my access has been suspended for over a week, I’ve called and left two voicemails AND emailed twice to no avail. I PAID FOR A YEAR IN FULL TO NOT EVEN HAVE ACCESS. Terrible customer service and after charging back with my bank, will not be returning even if the issue is resolved....if anyone ever gets back to me.

Source: Google

★ 3

This gym is in a very convenient location and is pretty new, however they have started to cut back on regular services; they no longer provide towels (in order to take a shower or use on machines). Bathrooms are also often dirty.

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★ 4

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★ 4

How much is membership I need to lose weight asap

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★ 4

Had a membership for about year. Between the off and on times from life changes I still like it here. Just sometimes the bathrooms are disgusting and more because of the members not caring how they leave it. The equipment is good and less busy times, I wont tell you because thats when I like go so i can not be interrupteded. Its a small gym, but it has a lot. I only wish there was another good elliptical machine available.

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★ 4

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★ 5

Great gym and a real.gym, everything you like free weights

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★ 4

Nice facilities, great classes offered. Love that it's 24/7. Friendly staff. Clean.
Dislike that only 5ghz wifi is available, and there can be a wait to use machines during peak times (5-6pm). There are also some rude people who work out there: grunting loudly, talking on the phone on the treadmill next to you, performing "tricks" and showing off.

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★ 5

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★ 4

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★ 5

Clean and never too busy

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★ 5

Just got a gym membership here with my boyfriend and the people that work here are very nice and it is a very clean gym and very quiet

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★ 5

Only thing it's missing is an accurate scale.

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★ 4

Great place to workout at anytime

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★ 5

Anytime Fitness is clean and not too crowded. I've never had to wait for a machine to be available. It does get more crowded just before classes, but once class starts, everything those folks go into the class. The machines are new, and we'll maintained. I would recommend Anytime Fitness to anyone looking for a smaller gym, where attitudes are checked at the door, and everyone is friendly.

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★ 5

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★ 5

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★ 5

Great place to exercise and very clean. friendly people that work there.

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★ 5

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★ 4

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★ 5

Everyone there is very friendly. The space is clean as well as the equipment. I love the layout, lots of space and not crowded even when it's busy!

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★ 5

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