★ 1

Agree with so many of the recent comments regarding how the owner, Nick, & others treat people, which is unprofessional & just downright rude & condescending. Will not try to work with you regardless of the situation.
You couldn’t pay me to walk back through these doors!

Source: Google

★ 5

I just finished my fourth class and I love this place. I am a 69yo obese female with alot of health problems, but I am already feeling so much stronger. The instructors are so helpful since I need alot of modifications (can't get down on the floor, can't kneel) but they are giving me a workout! Each instructor is different, but I want to give special thanks to Karen who is incredibly knowledgeable and caring, yet with a no-nonsense-get-down-to-business approach. She is also a good teacher as she explains which muscle group we should be feeling/targeting. The management staff has been so helpful to me to download and navigate the app, as I have upgraded from 4 classes/mo to 8 classes, and right now I am thinking of going to the unlimited plan. I haven't exercised in 20 years and I am determined to be a success at this, and the team at Club Pilates in Canton is helping me make that a reality.

Source: Google

★ 1

Based on the Nick replies to current and former customers no way would I ever go to this studio!!

Source: Google

★ 1

I would encourage anyone who wants a pilates workout in a positive environment then avoid this place at all cost. Paying customers being asked to leave because they are a few minutes late? That is laughable.
I will take my money elsewhere and found a place where they treat customers with respect.

Source: Google

★ 5

Private session is just my speed.

Source: Google

★ 1

LOL Laughing at the other 1 star reviews-- Let me tell you!! I was wondering why ALL the recent reviews at the Canton location are 1 star and now I know... management is a joke!
If you’re looking for a Pilates studio that values rigid policies over actual customer service, then congrats—you’ve found it! This place enforces a five-minutes late, no-entry rule with zero flexibility. Well- Whether you’re actually forced to leave? That depends on who’s working the front desk. NOT TREATING ALL PAYING CUSTOMERS EQUALLY IS INSANE. Especially in the fitness and wellness space, that is not something clients should ever be worried about. It’s 2025!

The studio sits right off Ford Rd, one of the busiest intersections around, so getting there on time is already a battle. But miss it by a minute? Tough luck, you’re locked out. And since instructors only teach on certain days, missing one class means waiting a week or more to rebook. Hope you weren’t trying to build a consistent routine—because here, scheduling feels more like a punishment than a perk.

And let’s talk about the front desk worker Natalie. When I was understandably frustrated after missing out on a class due to their policies, she decided hostility was the way to go. Her tone? Absolutely unprofessional. She hit me with a condescending “come over here” like I was a misbehaving child, not a paying customer. Sorry, but the last thing I need after fighting traffic is attitude from someone whose job is literally to help people!! It’s giving mean girl attitude, not the skills of a person sitting at the front desk. And again- WHY is my workout based on the whims of the front desk?? As someone who has been late before and SEEN OTHER CLIENTS be late- why did Natalie get to decide that I was the one who couldn’t work out? On top of handling the situation terribly, she forgot that everyone deserves to be treated with respect. It was a seriously confusing yet illuminating experience.

Bottom line: If you want a Pilates studio that actually cares about its clients, look elsewhere. This place is more interested in being inflexible than actually promoting health and wellness. Love the instructors truly but management SUCKS. Power trips and money grabs. It’s ridiculous and inconsistent. It’s not a good place to build a true workout. Im so happy to spend pilates money elsewhere- there are plenty of studios that actually earned 5 stars. (I can edit with recs if anyone wants to know)

Source: Google

★ 1

Wow, I was really interested in this class, but after reading the reviews, I think it's best to look for another Pilates studio. The billing process seems like it needs some improvement, and they could benefit from someone who follows the company's procedures more closely.

Source: Google

★ 1

Source: Google

★ 1

I was a member at Club Pilates at the Canton location for the past 7 months and really enjoyed my Monday class with instructor Karen. Unfortunately, I made the choice to cancel my membership today because I was asked to leave due to the 5 minute late rule. This issue is not the rule (I have no problem following rules), it was the delivery and no consistency with the rules. I got completely undressed and was about to walk in the studio and then was asked to leave. This was not my first, second or third time arriving more than 5 minutes late but was the first time I was asked to leave. This was also my first time dealing with the Manager Carol who I felt lack customer relation skills. After sending my termination of membership email, I asked Carol if my membership was canceled for good and confirm there shouldn't be anymore money taken for the membership? She told me I have to give a 30 day notice, they have to review it but I might be charged for December. Today makes more than 30 days so I don't understand why I would be charged. Her trying to explain why I would be charged made ABSOLUTELY no sense and she was cold. I will never patronize or spend money at a business where the customers have no value and it's all about the money.

Source: Google

★ 1

Club Pilates only want their money and do not care about the wellness of their customers. They care more about class sizes at the expense of missed class charges and harassment if god forbid you come to class 5 minutes late because of a storm and traffic. They do not follow their own policies and it is a nightmare getting in touch with management. Billing issues are impossible to deal with. Do not give them your card or they will charge whatever they want.

Source: Google

★ 1

As a newly pregnant momma I was eager to stay active and in shape with Pilates. I took the intro class which was fantastic. The instructor made sure I was comfortable and let me know which movements to modify. So I signed up for a 3 month membership. Unfortunately things took a major turn for me during the next class. I informed my instructor before my class that I am expecting. She placed a support pillow on my table and that was it. She didn’t offer any assistance with modifications , and stayed in her chair during 80% of the class. There were only 5 other people in the class that day so she wasn’t overly busy. When I signed up , I was assured that the Pilates classes are safe for pregnancy and they will help with modifications. After finding out that my pregnancy is considered high risk, I asked the manager to cancel my membership before the next payment processed because I didn’t feel safe in class. My request was ignored and I was charged the next month’s fee. They refused to refund my money because I didn’t clarify if I wanted to pause the membership in my initial email. I thought the word cancel meant cancel ? If I wanted to pause I would have asked for that. So in the end I paid for 8 classes and used 1. That’s such a great deal! Pregnant mommas beware of this place!

Source: Google

★ 1

The instructors are incredible. Very knowledgeable and patient. 5 stars to them. The office management and owner however, are extremely unresponsive or helpful to any problems regarding billing or cancellations. They do not reply in a timely manner. They do not follow their own policies regarding cancellations of memberships or have the least interest in listening or helping their clients have a positive experience.

Source: Google

★ 5

Club Pilates is the best!

Source: Google

★ 1

My daughter was home for Christmas break and signed up for one month membership. She was charged for 3 months and after many unanswered emails and phone calls Club Pilates has refused to apply the charges to summer months where my daughter could use the membership or offer a refund. They took advantage of a young girl who paid with her own money. Disappointed in lack of response and or resolution.
I posted this review before reading other 1 star reviews and I am appalled that the same treatment seems to be recurring over and over. My daughter was very specific when she signed the contract that she was only home for the month and would cancel after the first month. Apparently a note was originally put in to cancel but is mysterious no longer there along with the employee who signed her up!

Source: Google

★ 1

I took an intro class and I really liked it. The instructor was great! However, I wanted to do more research before making a commitment and unfortunately I will not be moving forward with this location. Looking through the reviews and seeing the way Nick the “owner” is responding to clients is horrible. I would be foolish to fall into the trap. It seems as though you being a client is not that important to them once they get your credit card. Just look through the comments, Nick is really terrible. Unfortunate, because the instructor did a great job.

Source: Google

★ 1

I am very disappointed in new "policy" Club Pilates has. I had a class booked for today at 12:30pm, but I needed to take my dog to the vet at that time (unexpected visit). I requested to attend a 9:30 class the same morning instead. I was told that I would need to cancel the 12:30 class, loose my credit, and pay additional $ for the 9:30 class. All I wanted to do was move my class up 3 hours to a class that had 3 openings. Very, very disappointed in this.

Source: Google

★ 1

I enjoyed taking classes here until I was disappointed with customer service last week. August 24th Canton experienced extreme flooding, making it unsafe to drive in flooded streets. Ford road and Sheldon road were completely flooded. I called and emailed the studio to let them know I could not make it to class due to the flooding. They emailed me back later in the day stating they could not refund my 1 class credit because I did not cancel 12 hours prior. I understand the cancellation rules, but in situations like this where the flooding in the area was clearly and obviously unplanned, I don’t believe members should be penalized for the extreme weather. I am not psychic, therefore I cannot predict the weather. I have left voicemails and emailed asking to escalate this problem to management, but never received a response. It does not seem like customer service is a priority.

Source: Google

★ 1

I’m rating this studio a 1 because of the customer service and the manager Nick

Source: Google

★ 5

I really enjoy the level 1 class with Lisa R on saturdays. She explains the moves very well and makes them interesting. She carefully corrects improper form and I appreciate knowing when I'm not doing the poses correctly.

Source: Google

★ 5

The barre class is amazing, I worked out muscles I didn’t know I had.. All of the instructors are very helpful.

Source: Google

★ 5

I am super excited to be @ Canton Club Pilates this month! The clients are strong and fun to train! First time clients at free intro get a great work out and feel how the Pilates method will benefit them! The staff is so nice to work with.
Thank you Canton CP!

Source: Google

★ 1

I went for the trial class. I was fully prepared to commit financially to classes. I have a reformer at home, and enjoy pilates! Was excited to take classes in a group setting. The info class was so depressing. The instructor didn't explain anything. It was hard to hear her the speaker was so muffled..and everyone was sort of clueless as to what they were supposed to be doing, me included. There is a lot of pilates specific jargon and the only way I knew half of it was because I had done some pilates previously. The instructor didn't seem to enjoy teaching. I'd be surprised if anyone from my group signed up. The whole experience was odd. I will try an independent pilates place next. This definitely has the franchise vibe, and I didn't care for it.

Source: Google

★ 1

Terrible location. They will charge your card over the authorized payment. Fraudulent charges were made to my account more than once!

Source: Google

★ 1

I loved Pilates but this location is terrible. They kept charging my card even after I stopped attending classes. I signed up for month to month and was still being charged months after I stopped attending due to me having to take care of a family member. I contacted management about a charge back and they have not completed that. I recommend putting a secondary card or one that you barely use because they will commit fraud!

Source: Google

★ 5

Everyone is so kind and supportive of this twisted old fat lady! I already feel better and I am standing better and I have only had 5 classes! I have a kyphosis-my spine curves forward, and I was not sure if I could do this, but there are modifications in place that make people with issues successful!

Source: Google

★ 5

Source: Google

★ 1

I am very frustrated with this Canton site. Despite multiple attempts to resolve a billing charge, I was never contacted by the manager. I had a major back injury and stopped coming to the site but was continually charged for a year and a half. The manager refused to contact me to resolve one month's work of charges ($143.00). The site was good but responsiveness from the manager was sorely lacking.

Source: Google

★ 1

I should have listened to the bad reviews I only took one class and canceled and they would not refund me for 3 unused credits. I see why ppl take the free class and run out the door. That was the first red flag. Well it won’t happen again lesson learned.

Source: Google

★ 5

Enjoying my experience every time, and the instructors are great!

Source: Google

★ 1

So I left a review a while ago. I enjoy the classes. However, communication is still an issue, the credit system is terrible, Policies are not thoroughly explained at all. Getting the run around after canceling my member ship and getting billed out. I was planning on returning here, but after dealing with the constant issues I will not return.

Source: Google

★ 1

Shady business practices--this business still tries to bill my credit card long after my daughter canceled her membership and stopped classes. Be careful about giving this business your credit card info!

Source: Google

★ 5

Está increíble un ejercicio muy completo🙌🙌

Source: Google

★ 5

I have been very impressed by the professionalism and expertise of all the teachers. I started with an 8 session per month package and quickly went up to unlimited.
I had eight months of physical therapy and none of it made me feel as good as I feel now after only eight sessions!

I have post-traumatic stress and I kept getting triggered by all the exercises they were asking me to do in physical therapy. Plus I had to do them all on my own at home.
The Reformer makes all of those moves so much easier and fun.
I'm very grateful I was led to come to Club Pilates by a lady that I worked with.

Source: Google

★ 1

This review is for the Ann Arbor location. They keep charging for months after you cancel. Then they will not return your calls or try to fix the problem. I reported them to Better Business Bureau. The instructors are good but the customer service is terrible.

Source: Google

★ 1

Extremely DISSATISFIED and DISAPPOINTED. Been charged 3 times in one month. $159. Owner avoiding my calls .WILL NOT DO BUSINESS with them. THE Owner had not ONCE attempted to talk to me. Absolutely terrible business they need to go out of business the way they treat their paying customers

Source: Google

★ 5

Club Pilates is the best find ever! I am old with a fake hip and I have never felt stronger and straighter in my life! The instructors are great at helping me modify for my limitations while always encouraging me to step up my game. Everyone needs to try it.

Source: Google

★ 5

Great place, community, workout. Wholistic addressing body and mind too with the movement and centering. Love that I have my own complete station for the full class including a reformer!

Happy to share that I've attended 100 classes! There is a marked difference in my strength and fitness, and I look forward to my Club Pilates class!

Source: Google

★ 5

I’m enjoying being a member of Club Pilates Canton! The instructors are top notch! I’m a beginner and they are very helpful! I feel welcomed every time I come! Thank you Club Pilates!

Source: Google

★ 5

I love Club Pilates! The classes leave me feeling stretched, relaxed and empowered. Even if you attend the same level class every time, you will get a different physical experience everytime. Sign up, you won't be disappointed .

Source: Google

★ 5

The staff is great, they really work with you. Very responsive. If you have been thinking about taking a chance on Pilates, I recommend you try it out. It's been a great experience for me. No matter your age. Just do it!

Source: Google

★ 5

Pilates had been a great addition to my fitness routine. This studio is super clean and I love the variety you get in each workout and each instructor!

Source: Google

★ 5

CP is great for building core and full body strengthening. I’ve been a fan of CP since it opened here in Canton. Outgoing instructors, shout out to Lynn and Karissa. Every class is different, never the same. I feel great after each class, all those tight muscles loosened. Thanks CP!

Source: Google

★ 5

Club Pilates Canton is awesome! It is clean, organized and the instructors are fabulous that make you feel welcome , no matter what your fitness level is. Pilates is one workout that I look forward to each week!

Source: Google

★ 5

LOVE Club Pilates in Canton! I started two months ago and cannot believe what a difference it has made! I feel I’m so much stronger and my balance has improved. I just love the entire body workout I get each time and enjoy that it is different every time I go. The app is also great to schedule/cancel classes.

Source: Google

★ 5

Club Pilates Canton is amazing!! The classes, instructors, & atmosphere is everything you should be looking for in a pilates studio! So happy I joined :)!

Source: Google

★ 5

EveryBODY should try Pilates. Club Pilates is a fun place to workout. The instructors are knowledgeable with posture and modifications if needed. I’ve never taken a Pilates class before joining this gym but I would recommend it to anyone of any fitness level to try it out. The studio is clean and the employees are always friendly.

Source: Google

★ 5

I love Club Pilates! I have been coming since they opened a few years ago. I enjoy the classes, the instructors, and the way I feel after leaving class!

Source: Google

★ 5

Love my workouts at Club Pilates Canton. They are helping to slim me down and grow stronger!

Source: Google

★ 5

Source: Google

★ 5

10 out of 10 highly recommend! I hurt my back a few years ago. And after physical therapy I still felt weak. Then I found club Pilates and I feel so much stronger! Pilates has also helped with how much pain I was in every day. Thank you to everyone that works there to help me feel stronger every week!

Source: Google

★ 5

Very friendly and helpful staff!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Club Pilates is great! I can't believe how much stronger I feel. When I miss a class I am so disappointed. Very clean. Staff and instructors are super!

Source: Google

★ 5

I love CP Canton. The owner has done a fantastic job during crazy covid circumstances, going above and beyond for the members. The instructors are thoughtful, fun and so knowledgeable, able to adjust and guide so that even with arthritis, old injuries and joint pain, I feel strong, protecting my joints with muscle support, and have developed core strength and better balance! Amber at the service desk is also a bright light😊

Source: Google

★ 4

I love CP! I have been going consistently since they re-opened this year and absolutely love it! Pilates is great for the body in every way! The instructors are upbeat and positive and always changes things up so it does not get boring. I only have 4 stars instead of 5 because I feel they need to add on more classes. Thank you guys for being awesome and helping me change my body!

Source: Google

★ 5

I am a new member and I love it! All the instructors are very helpful and patient. The studio is very clean! I feel stronger already! 💪🏼

Source: Google

★ 5

Club Pilates Canton is the best! I’ve been a member since they opened and I look forward to every class. I can’t believe how supportive they were for us remotely through the pandemic doing several free zoom sessions EVERY day. Every instructor here is fabulous and I’ve never felt stronger. Great investment for my health

Source: Google

★ 5

I never did pilates before but now im in love with pilates and the one in Canton is a must to place to visit. Great instructors and other people taking the class have been so friendly and polite. A very clean place to take an exercising class. The straps you need to try and do circles. You will not be disappointed. I would love to do pilates 3 to 4 times a day.

Source: Google

★ 5

I love being a member at Club Pilates. I've been a member for almost two years now. Even through the pandemic, this studio moved mountains to help us through the darkest days. My favorite instructor is Lynn and I try to take four classes a week. The studio is always clean and the community is very respectful of one another. I love being a member here at CP Canton!

Source: Google

★ 5

Awesome experience for all levels of ability. The instructors are the best and modify as the client needs. I currently make sure I do as many of Shantel’s, Karissas and Rochelles that I can. They are friendly and helpful but still push you to be the best you can be. The place is spotless, the manager (Amber) is truly the best and the owner is all in on his commitment to being the best Pilates studio. I’m always very impressed when I see an owner cleaning and showing his pride often. I now have an addiction to going to Club Pilates Canton and Ann Arbor. You have changed my future!

Source: Google

★ 5

I love this place. CP had gotten me back into the workout groove after taking a year off because of the Covid pandemic. I always feel appreciated and welcomed as a member. Since joining, my Mom also has joined to take classes with me. She had never done any exercise, besides walking, her entire life and took a leap and started Pilates with me and she has a blast. We are both much stronger and enjoy coming to class each week. 5⭐️

Source: Google

★ 5

Great full body workout! Coaches are wonderful!

Source: Google

★ 5

I have going to classes for 5 months now. I absolutely love it! As a beginner knowing nothing, all the instructors were, and still are, very patient with me. I am stronger and getting more confident in my practice with each class. I did not like the discipline of having to book the classes and cancel 12 hours prior to class if not coming, when I first started, but this is exactly what has kept me coming! I need that dicipline.

Source: Google

★ 5

I enjoy being a member of Club Pilates Canton! The business staff is always helpful and accommodating, especially during lock down when we didn't know when we could come back to the studio. The teaching staff is nothing short of top notch and are very helpful to all expirence levels. My daughter and I found this to be a great way to spend time together, doing something that makes us feel good! Thank you Club Pilates!

Source: Google

★ 5

Great studio. Top notch teachers for all levels. Have done a great job during this challenging time of Covid.

Source: Google

★ 1

This location is extremely unprofessional. I have been trying to get in contact with someone regarding a membership that I did not agree to, yet no returned call. This has been going on since October. The billing department can’t even resolve my issue since I can not get in touch with anyone. I would not recommend if you don’t want bills monthly that you did not agree to!

Source: Google

★ 5

Great place !

Source: Google

★ 5

Source: Google

★ 5

I’ve enjoyed the diversity in the classes club pilates offers. I especially love pilates sculpt.

Source: Google

★ 5

Beautiful studio with excellent instructors!! Classes for all levels of experience. Private training also available which is very helpful when trying to perfect your form. Very happy to have this new location in Canton.

Source: Google

★ 5

Love club pilates!

Source: Google