★ 4

Friendly and helpful people!!

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★ 2

The gym starts basically trowing you out before 7:45 letting me know to start wrapping up. Ive been working out at Crunch for years and never gotten asked to wrap it up let alone lights turn off in the entire gym 15 min beforehand. The workers that were there before were so much nicer to members than they are now.

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★ 4

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★ 5

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★ 1

im a local guide for a reason this gym is so bad i can’t anymore its so inhumane

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★ 5

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★ 5

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★ 1

This has now been several weeks this gym has not been open on time, well over 20 cars here now all leaving because zero staff, zero management, no worker at this location has shown up to work. I absolutely plan to cancel my membership. This is ridiculous.

***PLEASE NOTE THIS LOCATION DOES NOT LIST RELIABLE OPEN OR CLOSING TIMES***

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★ 1

I called & cancel my gym membership, back in June. They redebited my account $168.00 5 months later. I didn’t even use this gym because there promo was not applied @sign up.

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★ 1

absolutely terrible management. Had to call multiple times for charging me a year of memberships after cancelling, was told each time I will get a call back from a manager. The one time i got hold of the manager he then told me to resign a cancellation form so I wont get any future charges. I was then told in order to receive a refund another HIGHER manager would “DEFINITELY” contact me the next monday. I confirmed multiple times and guess what no call was ever received and I was charged an additional time! Quite laughable how a management this absurdly bad is allowed to run a business.

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★ 5

Very friendly front desk lady who turned on the sauna and gave great customer service. Sometimes other staff showed up late but she is always on time at 5am

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★ 1

For the past two consecutive workdays, the gym has not been opened on time — no staff were present to unlock the doors. Each day, more than a dozen cars sat in the parking lot with members waiting, only to be turned away. This is unacceptable.

If the facility has closed permanently, members deserve to be informed. If it remains open, then leaving paying members locked out without notice or explanation reflects poorly on operations and customer commitment.

The timing of these issues, coming so soon after the transition to corporate ownership, is especially concerning. Members rely on this gym as part of their daily routine, and trust is quickly eroded when basic access and communication are not prioritized.

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★ 1

I utilize this gym solely on the fact that it’s the only one in my area open early enough for me to be able to get my workouts in before work. Unfortunately, it seems the staff or someone at this location stopped showing up? I’ve been coming for over a year when they open at 5:00 am like clock work, there’s no notice on their door, website, social media that indicates they are opening later on these days. I get up early to drive here and it’s closed when I do? Yeah, I plan on switching gyms as soon as possible, and I’ll gladly let them know the reason why.

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★ 1

The club policy allows live streaming and the collection of video images of members by other members without consent. This is not a public place. The fitness center is private club used by members. The live streaming of video infringes on the privacy of others. There is no way of contacting the corporate office to address this issue. I have been a member for many months and cancelled my membership today based on these facts.

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★ 4

Decent gym, plenty of equipment! The only thing they need is a second smith machine. I’m always waiting for the one they have

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★ 5

Jesse is a great PT, 💯 recommended

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★ 5

Great gym ! Love the e equipment. They definitely put effort into keeping the place together.

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★ 5

Jing’s Zumba class, Global Dance Experience!
Jing is a great Zumba instructor who brings so much passion, energy, and creativity to every class! What I love most is that she mixes in international music, including beautiful Chinese ballet songs, which gives the class a really unique and fun vibe. You’re not just working out — you’re moving to amazing music from around the world.
Her routines are easy to follow, even if you’re new, but still fun and challenging enough to break a sweat. She’s great at making everyone feel comfortable, and her positive energy is seriously contagious.
I always leave feeling so much better than when I walked in. If you’re looking for a fun way to stay active and enjoy yourself, definitely check out Jing’s class. Highly recommend!

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★ 5

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★ 5

Big thanks to the new manager and all the staff for keeping the gym so clean! I know it takes a lot of effort, and it really shows. Appreciate all your hard work—keep it up! ;);)

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★ 1

Whatever you do do not sign up for personal training. I stopped my sessions 5 months ago and they keep charging me $520 a month. I call and am told it was a system error and it won’t happen again. But still they charge me and I have to call in again. I have had no less then 15 conversations where im told it’s fixed. Disputed it with my credit card but then they just charge you from a different gym for example crunchABC block that the a charge comes in from crunch123. In the past 15 days they have charged me $1040. They wont stop. I have to now get an attorney involved. Avoid this company and gym at all costs.

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★ 1

No one ever answered the phone

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★ 5

Jade the manager is awesome

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★ 5

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★ 3

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★ 1

Dirty. They use paper towels instead of cleaning rags so the machines don’t get wiped down well. One of the machines gave me ringworm

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★ 1

It is almost impossible to cancel or end your membership. They make it very difficult to find someone to speak to regarding cancellation so the payments keep going.

So frustrating. Find somewhere else to go.

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★ 1

Sketchy. Been trying to cancel my membership for months. They owe me at least $100 Doesn’t matter who you talk to the manager is unreliable and unreachable. They just keep charging my card. Keep saying I didn’t do something right or that there is nothing on the record. The manager isn’t available even when he’s there. He’s always in a meeting or gone.

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★ 4

I wish the managers knew how hot it gets at peak hours.. There are times when it's over 80 and the heat is actually on. I understand in the mornings, it might be chilly for employees, but we constantly have to pester employees to make sure hvac is on auto or cool
New gm said the heat needed to be on to save energy..
New New gm, seems to understand how to use a thermometer, it's been over a week and I haven't heard a dozen people a day complain about how hot it is (this is the longest stretch of non temperature complaints since 2021)

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★ 5

Good environment to work out at

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★ 5

Great place

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★ 5

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★ 5

I love ❤️ it at Crunch! There are people of all ages here. I just happen to be on the older side and I was reluctant to start going to a gym at my age!!!
But I was pleased to find no judgement or intimidation at all!! The staff and the other members are friendly and courteous to each other! The staff is knowledgeable and respectful!!! The equipment is clean and well maintained! The classes are fun and the whole experience helps to keep me healthy!!
If you want to stay healthy and love to be around positive energetic young and old people- you should come to the Ann Arbor Crunch too!!

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★ 5

Great day at the gym. Always friendly

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★ 5

Always a great experience.

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★ 5

I love being apart of this gym they are like family here and always positive and helpful….

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★ 5

Clean gym friendly staff great atmosphere

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★ 5

This gym has the nicest staff of any gym I’ve ever been to. I’ve been to many different gyms in Chicago, Atlanta, and Los Angeles, as I used to be a flight attendant. Now I am back in Ann Arbor. From the front desk to the trainers and managers, every single person has made me feel embraced and important to them. I decided to add personal training to my membership, because I hadn’t worked out in a gym for a long time because I am a single mother. I train with Howard, who is always looking out for my safety. He pushes me hard, because he knows that is what I prefer. But he is constantly mindful of checking in to ensure I am using the right muscles for the exercise. I took a class with Grace and she was so encouraging, knowledgeable, and kind. If you are gym shy, this is the place for you. If you are more introverted and don’t like to be bothered, this is also the gym for you. The hours of operation make it so feasible to fit into a busy schedule. And the location is in the same complex as Target, which makes running errands easy after a workout. They have saunas, hydromassage, tanning and spray tanning, all included in your membership if you choose the most premium one, which is incredibly affordable. I am so happy to have joined. -Maria

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★ 4

Quality gym, good price, good people

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★ 5

Great customer service! My favorite location is the Ypsilanti location. Shout to Amber and Jackie and Benny. Shout to JD at the Ann Arbor location.

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★ 5

For a very reasonable price I bought a weekly pass to attend Crunch Ann Arbor because I do not live in the area, and was only in town a few days to visit my daughter who is studying at the University of Michigan.

I was very happy with the gym facilities, the friendliness of the staff, and the classes. I was appreciative of the opportunity to keep up my fitness while I was away from home. I attended Crunch every day I was in Ann Arbor and had a great experience.

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★ 5

Great facility and place to work out!

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★ 5

Been to a couple different locations this one is by far the cleanest and not over crowded

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★ 5

Good selection of equipment, mostly easy to follow workout routine. Friendly staff, good trainers.

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★ 5

Love this gym! It’s always super clean and the employees are super nice!

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★ 5

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★ 5

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★ 2

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★ 3

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★ 1

They just want to take your money. Horrible experience and customer service. Terrible unprofessional trainers. They took my money for a whole year even though I cancelled my membership and they kept telling me to cancel again. Worst gym!

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★ 1

Very rude staff who do not know policies and charge customers extra as a result. When asked to get help from a supervisor was denied the help. Cannot trust this place. Ended my membership after being loyal to crunch for years.

(as noted by other reviewers, it was the woman with curly hair who was rude and would not allow me entrance despite being a multi-year payer because she couldn’t figure out how to transfer me to the Ann Arbor location.)

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★ 1

I do not recommend getting membership here. Staff is never at the front desk and is not helpful. The manager TJ is also quite rude and allows his employees to treat guests with disrespect. Would rather drive extra 15 mins to go to Ypsi location then this one.

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★ 5

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★ 5

Great gym, amazing staff

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★ 5

In town for work. Great gym, clean and friendly staff. I recommend trying this place out. Good amount of Equipment I had a great workout. This is my new ann arbor gym.

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★ 1

This place is a complete marketing scam. If you want to sign up for one year, they advertise a rate of $10 per month. Then they add a $75 enrollment fee plus a $60 annual fee, which they sneakily charge after 3 months so that you don't see it when signing up. That averages out $21 a month for one year. Ok fine... I'll sign up for peak since it's only a little more and there's no enrollment fee -- I can also use the gym in my hometown when I travel... nope. Turns out your membership doesn't work for signature or select locations. Try finding a list of where those are... intentionally obscured. So you decide okay screw it, I'll sign up for the basic plan anyways and figure something else out when I travel. To create an account, you are REQUIRED to sign up for marketing emails... is that even legal? cf. CAN-SPAM Act of 2003. So you put in your designated email for online purchases... and then it requires you to put in your FULL BANK ACCOUNT details! Not just your credit card, but your actual bank account information. Is that also legal? Even sophisticated systems get hacked these days, so I have zero confidence in the cyber security of the same gym that hired some frat bro MBA marketing team to hustle you out of a couple hundred for a gym with machines that don't even work. Can't wait for the FTC to go after this kind of stuff.

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★ 5

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★ 5

Love the HIIT Classes!

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★ 1

There no one at the Front desk at night time. We walked all around the gym couldn’t find the employee at the front desk so we had to get out I.D. Crunch do better. Have your staff not leave the front desk!!!

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★ 2

Good gym for the average person. They just do nothing to improve it or maintain it. Cables are messed up and the attachments are old. They could use one initiation fee to buy a set of attachments on Amazon to replace the worn out attachments. But they don’t care.

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★ 1

my other review isn't showing up

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★ 2

Lets not forget this gym made people wear masks inside the sauna. Extremely dangerous in regards to health. Im very surprised nobody suffered cardiac injury

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★ 2

It smells terrible every time I go in the sauna & streaching room & the mirror has been broken for months. You can’t read the numbers on many of the stair master machines, and the water tastes gross + there is rust on the inside of the drinking fountains. The spray tans are good but the moisture and prep hasn’t worked in months. Raise the price of memberships and get a good cleaning crew in here. I’m only here for the spray tans at this point, definitely thinking about transferring to to a cleaner gym. The location is what has kept me here.

Previous review: Great atmosphere! Everyone is so friendly (:

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★ 5

Perfect location; I get to work out while I wait for an oil change.

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★ 5

Best gym in Ann Arbor in my opinion. The only downside is there’s 2 flat bench presses to they are almost always taken… for a while by the same few groups of regulars. Aside from that, they have tons of Olympic weight racks and an artificial turf area that’s great for other types of workouts. The staff was always friendly and helpful too.

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★ 4

Smaller than ypsilanti but it's a lot cooler because they turn on the a/c.

They only have 2 bench presses and 2 incline bench presses whereas ypsilanti has 4 of each.

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★ 1

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★ 1

Workers suck and can’t do their job correctly

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★ 1

This place opens when it wants I drive 2 hours to work where I am from and I choose to stay in Ann Arbor to live close to work and now the nearest gym near me is this place and Saturday mornings it says 6 or 7 am I don’t even leave reviews but that’s not good business either change the hours or say something to the general public

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★ 4

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★ 1

Two weeks ago I had a problem with my membership. A girl with curly hair was super rude and made me leave the gym. I understand the problem but she should be nicer to customers.

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★ 4

Good chain gym. A little on the small side, but a solid amount of weight and equipment to satisfy the casual gym goer. 4/5 is based on the size of the gym and equipment that was down in need of repair. Good location, will train here again. 👍

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★ 5

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★ 1

I was planning to join Crush fitness and showed up last week. In that process, I came to know that they need bank account and routing information along with credit card details. it's the form that you will sign that says "I give the gym permission to take money from my bank account whenever they feel like it".
It is not customer first attitude. It is grabbing “customer’s money first” attitude. Credit card authorization also allow company to bill and get money for the service. So why bank account details with routing number? I didn’t enroll myself as I didn’t like this policy. In the era of so many cyber securities hacking concern, nobody would want to see their bank details in dark web. That’s why credit cards are for.

AVOID this gym.

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★ 1

The Saturday staff is never on time. Pathetic.

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★ 1

may not be the best gym to workout with a friend at!! yesterday i was approached by trainers(?) ianya(? no name tag) and Abby during the first exercise of my workout while alternating sets with my friend. After “witnessing” us switching weights and me asking my friend a question about if i was using proper form, Ianya and her coworker somehow found the audacity to approach us and accuse us of using their facility for personal training. I had asked my friend one question before my first set since i’d never used a barbell specifically for the type of squat she wanted to do. she demonstrated one more for me and for the rest of our sets we were mostly on our phones or in the locker room while the other was going. She wasn’t around or watching anywhere near closely enough to provide “personal training.” they asked us our names and proceeded to gesture towards me, “we aren’t saying that you are, we’re just saying it LOOKS LIKE there might be some personal training going on here and we don’t allow that.” we quickly stated that that wasn’t the case and continued our workout. This friend and i have been working out here together at LEAST 2 days almost every week this year and these employees have deterred me from continuing this. My friend and i are visibly similar in age and physique, but i am smaller and less built. I felt extremely singled out because of my appearance and was demotivated for the rest of my workout. i hate to pull this card but the hurt was real, i work hard to mask the underdevelopment that being malnourished growing up caused my body, and even harder to overcome the insecurities surrounding it. but i’m also an athlete, so it’s difficult yet imperative for me to find a gym where i don’t feel judged for being smaller and still wanting to be stronger. i cant say how comfortable i’ll be returning to this location when their staff has no problem or repercussion for confronting and making such implicative accusations against customers before even checking to see if they have a membership. personal training does not involve two people working out together and the employees who confronted my friend and i know that, but they still chose to approach us and make comments based off the way that i look. i cant say i have any issue with this location outside of these almost discriminative staff members, but it will definitely be hard to return :(

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★ 1

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★ 5

This is a review for my trainer Shane T! I have been going to Crunch Fitness on Oak Valley for about 6 months and training with Shane for about 4 months. I initially was only planning to go for 3 months since I am on a career sabbatical. But I just loved his positive energy mixed with being a good listener and empathy, that I just figured out a way to get another 3 months. He challenges me and I leave our workouts energized and upbeat.

The facilities is enough for the price you may. I do not go during peak hours so I cannot speak about some of the other comments regarding the doors not opened in time. The women's locker are well kept and I love the sauna after every workout. Its a great location with Target and Meijers and Tsai Grocery nearby for your everyday needs after a workout!

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★ 1

Jesus, this place is run by a couple of goofballs. Cant do HIIT when you get off work because the zumba class in the group fitness room starts at 5:30 AND a strength class in the hiit zone so essentially half of the gym isnt available to you if you're a paying member at the exact times when most people would want to use them (after a 9-5). The sauna is down 90% of the time, the showers have mold on the ceiling. It would be nice to have a place to work out and locker rooms that wont give you ringworm for the membership i pay for. Absolute clown management.

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★ 1

Sauna broken for months.

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★ 1

Dirty all the time I paid for premium membership and sauna at the ann arbor and Ypsilanti are always broken only reason I go to gym be better off canceling membership n workout at my home gym * update going on 2 months now still no working sauna so why am I paying a Maintenance fee for gotta do better now I have to drive to Ypsilanti or wait until tomorrow to workout in toledo which is also a better gym and sauna definitely cleaner 🤬🤬🤬🤬*no longer will be apart of this gym and now the Ypsilanti sauna is broken canceled them won't get my hard earned money for something I can't use if you were smart do the same find somewhere else to spend your money

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★ 1

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★ 5

A really great facility for the price.

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★ 1

It's 5:45 am on a cold winter Wednesday. Gym was supposed to open @5. Doors locked no note. Haven't seen any "we're hiring" signs so would be surprised if it's a staffing issue. C'mon homies I need an am lift rn. smh. Will wait here until 6 am incase hours simply changed without notice.

Also plz fix yer stuff--its been months and you're too new to be a fixer upper. Open to changing this review when those two issues are addressed

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★ 1

Shady business practices making it impossible to cancel membership. Can’t cancel online, when you go into the store, they tell you to email someone. It’s like you aren’t allowed to cancel your membership. They keep charging our account and we are unable to cancel. They won’t respond to emails either.

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★ 1

Would not honor the 3 day trial. Seems like they don’t want to get any new members.

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★ 1

Bathrooms are always dirty, and usually broken. Sauna been down for a month. Front desk help answers everything that I have asked with " idk" "I'm not sure". E

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★ 5

Grace is a great coach and person, helping me get in shape while working through some knee issues.

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★ 5

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★ 5

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★ 2

Sauna and showers need to be cleaned

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★ 5

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★ 5

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★ 5

Love the trainers ( especially Abby!) and the classes!

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★ 1

No staff to teach classes and zero consistency.

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★ 5

Recently I have been searching for a new gym throughout the Ann Arbor/Ypsilanti area, looking for the one that fit me best…by far that is Crunch Fitness. I felt instantly welcomed…the facilities are clean, everyone is focused on their workouts (yet are polite and kind), Crunch has all the equipment I was looking for and then some. Management, while taking a vested interest in making sure to show me around, was never pushy or overbearing.
I was going to wait a few days to sign up to ‘make sure’ but this is definitely my gym!

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★ 5

Abbey Phillipson is an excellent trainer, especially for us older folks. Very knowledgeable & personable.

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★ 3

Locker and shower area very filthy.

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★ 5

Blake was fabulous helping me become a new member!!

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★ 3

I really loved going to this gym until recently I have observed the gym slowly slipping into bad maintenance. The carpet is off in a few places, machines are constantly out of function and the men’s room smells like it’s been maintained for weeks.

Having said that the employees/trainers are courteous.

If they could just improve maintenance that would really elevate this gym.

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★ 4

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★ 1

Been going here for a few years and really has declined. Management does nothing for broken equipment. Staff chill on their phones and do nothing, or they prioritize working out instead of their jobs. Men’s locker room has mold growing in the sinks and rarely has soap stocked. So glad we got that nice lighting working in the locker rooms to see how dirty this place really is.

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★ 1

The gym is one of the most poorly managed and maintained gym I’ve ever been too in over 30 years of training. It’s extremely dirty and the equipment is broken for many weeks at a time. Currently the leg press has been broken for 6 weeks. Manager knows about it but does nothing to fix it, yet people continue to use it while it drags on the metal frame. It’s purely an investment for the owner. He doesn’t care about customers or updating or replacing equipment that doesn’t get used. Too many treadmills that sit idle. Complete waste of space. Also soap dispensers are frequently empty and bathrooms are disgusting. Owner should get rid of half the cardio machines that don’t get used and buy some better leg equipment! Owners and managers are a joke!!

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★ 3

The only complaint I have is the Dirty men's Locker room other than that, I like the gym.

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★ 2

The gym is great but fix your equipment. Your getting 40$ a year from everyone for equipment, keep it fixed. You'll go back to 5 stars when you send in your repair team

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★ 5

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★ 1

Please update your hours of operation. It’s a Friday morning at 7 am and online and on the gym doors it says the gym should be open by 5 am, but the gym is obviously not open. Several cars parked in the lot and waited for a very long time (me included) and many ended up driving off. This is no way to run an established gym. My usual location in Farmington is never like this and I really hope y’all can update your hours🙏🏽

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★ 5

Grace is an amazing Trainer!! She has a bright personality and always has a smile on her face!! I love my "Butt kicking sessions" with her!!!

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★ 5

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★ 5

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★ 5

I love this gym! Hands down the hottest sauna I've ever been. There's a lot of research on the health benefits of sauna, especially really hot sauna (search "Dr. Rhonda Patrick"). My cardio has improved since I started doing sauna there. Just the sauna itself is worth the price. Awesome free weights and machines.

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★ 5

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★ 5

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★ 5

Shane T. is a great trainer. I explained what I wanted to get out of working with him and he has put together a great plan for me. He has revived my drive to get back to the gym.

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★ 4

Been going to Crunch Ann Arbor since it opened and attend almost every day. I like the variety of options, usual availability of equipment and friendliness of the staff. My issues that prevent a fifth star are non- existent preventive maintenance of equipment, long time to repair broken machines and occasional lack of cleanliness of the toilet facilities. I have encouraged 2 acquaintances to join Crunch but both dropped out because of these issues.

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★ 5

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★ 5

Excellent value and several different exercise options.

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★ 2

Very disappointed with the lack of weekend group fitness classes.

It’s fine for use of equipment and solo workouts and decent value. But in other regions of the country the Crunch gyms are AMAZING - just not Ann Arbor right now

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★ 5

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★ 5

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★ 5

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★ 5

Great place to train

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★ 5

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★ 5

Abbey is awesome! Lovely girl! Motivating trainer! Great friend!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Nice staff and very clean
Love it😊

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★ 3

Clean the shower area on a regular basis please!

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★ 5

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★ 5

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★ 3

Employees at the front are nice and they have plenty of free weights, however the place is generally pretty dirty outside of the machines and the tanning beds almost never get wiped down after use and one of the booths has had multiple lights out for the last 6 months. To top it off they won't go out of the way to reset the one that has all the lights working. If the free weights are the most important thing then powerhouse may be a better option, cheap tanning is a draw you're better off checking out planet fitness. This sucks because I really do like this location and it has a lot of potential. This is not an employee issue this is a management issue. Hope this helps anyone who's making a decision right now.

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★ 3

Not a bad gym, they Seem to have a hard time opening on time .

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★ 5

Wow ..what a great place!

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★ 5

I have been going there for 17 years and I enjoy

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★ 3

I came here a couple of times to work out while I was visiting family in Saline. Overall, the gym is well-equipped, and the staff is friendly, but both times I was there, the gym was PACKED. Hard to grab a bench, constantly needing to ask if someone was using a machine, etc., which just made me workout less enjoyable than it otherwise could've been. Is that really Crunch's fault? Not really, but I will be checking out other gyms in the area before I return here.

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★ 4

Great..only downside it's smaller then Ypsi

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★ 2

I joined the gym specifically for the classes. They have two levels of membership which offer access to classes — one which includes some classes($$)and another which includes all ($$$). I have the level that includes some classes. When I joined, they had a wide variety of classes at Ann Arbor at this level. The mix and supplemental availability at the Ypsilanti location made me a happy customer. Even if I couldn’t find a class at Ann Arbor, I could do a class somewhat near by. Since May, they have cancelled more than half the classes. I used to be able to find classes to go to 6 days of the week, now I am lucky if I can find a class at my home location in my plan 3 days. Seems like they restructured with only the highest paying membership class in mind. When I asked a member of staff about it, they told me to simply upgrade. Definitely considering not renewing my contract.

Update: I did not renew. The changes kept getting worse.

TLDR—: Staff is nice otherwise and the gym is will kept, i just cannot believe how they have handled the group training classes, if this is a priority for you, give it some more thought.

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★ 1

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★ 5

Great gym! Professional staff, equipment is always cleaned, and broken items are fixed as soon as possible.

Shout out to Austin Lamb for excellent personal training !

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★ 5

Great

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★ 5

This Crunch Fitness is well maintained, clean, and overall a healthy and motivating environment to reach your fitness goals. The staff is incredibly friendly and helpful. Highly recommend for a drop in workout or full time membership!

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★ 5

I really enjoy Crunch in Ann Arbor. The staff is friendly. They take cleanliness to a whole new level. I like that I can go in and get right on a treadmill without waiting. I remember having to pay quite a bit of money at a local gym I use to use. At $10 for the local membership and $20 for the multi-gym. No brainer!

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★ 4

Good gym, great sauna. I'm not much of a machine user, would be nice to have more flat benches - there's only two. Gets very busy 4-6 pm on weekdays

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★ 5

Clean, well run operation with friendly staff and a good selection of equipment. The manager, Ianna, went above and beyond to help with transferring my membership when moving out of town. Will definitely be coming back here.

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★ 5

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★ 4

It's kind of like an elevated Planet Fitness. I like that the machines have instructions on how to properly use them. I also like that they have an app you can link your membership to and use to coordinate the class schedules.
I am not a big fan of their locker room (women's). I was spoiled by the rec center locker room at WCC... They need to clean the locker room more than they do though for sure. The showers and floors are not very well maintained.
I bought a year membership and am not mad about it. I paid for the membership that gets me classes and lets me go to any location. I have yet to take a class, but I have watched some while I do my normal routine and it seems good enough.

Source: Google

★ 5

Pretty clean and not super busy most of the time. Lost many things and always had them given to the front.

Source: Google

★ 5

Great staff, plenty of space and equipment

Source: Google

★ 2

I’ve been attending this gym for a little over 2 years. Recently, it’s become too packed to work out efficiently (have to wait 20 minutes sometimes to use machines). So, I requested to cancel my membership, but I was four days too late to avoid the annual fee ($65 on top of monthly fees). I requested that they refund me this fee, which they obstinately denied. Despite being a corporation supposedly built on the value of working out, I found their inflexibility incredulous. If you’re looking for a cheap gym, this will do just fine. Just make sure you read the fine print and remember you’re just a tiny line of profit in the end. When requesting a bit of stretch, you’ll be sent a screenshot of your contract terms like a piece of capital instead of being met as a human who doesn’t keep a once-a-year charge in the front of their mind.

Source: Google

★ 1

The gym is small, often super packed, they don't enforce their rules for using a dead lift pad/squat rack. The staff are so so, don't recommend coming here. Switch to the ypsi location and so much happier there.

Source: Google

★ 4

All and all, good friendly environment. Cancellation process needs some work.

Source: Google

★ 1

Its nice to see that instead of listening to their userbase and getting another bench ( of which there are two, and their next closet crunch has atleast 5) they're now just limiting peoples time on benches. Clearly customers here want to lift weights over using cardio machines, but instead of adapting atall to the actual use of the facility, nothing is changing. Its sad to see, especially when other gyms I frequent are constantly getting new equipment.

Edit in response to the comment from management:

Hi! Glad I can do my part! I took down my initial review to give a new perspective, even though I'm not sure much has changed and my initial gripes are most definitely still valid. I'm not sure what policies would possibly limit the amount of flat benches that could be installed at crunch ann arbor, but it doesn't affect my review and is not a valid response to lack of equipment for members to use.

I also don't understand why you're implying that you're doing clientele a favor by making the time limit 20 minutes instead of 15, but its laughable that you think people wouldn't discontinue membership with this sort of thing being enforced.

It's not uncommon for strength training sets to have anywhere from3-4 minutes of rest in between sets on a bench or deadlift platform baked into programming, and with 5 working sets, that comes up to 15-20 minutes of REST per exercise. Factor in around a minute for actual movement of weight per set, thats another 5, comming in at 25 minutes with NO warmup. Its not uncommon and frequently taught to be warming up to your working weight with 3, sometimes 4 sets depending on how much weight you lift, so I'm confused as to how this would take less than 20 minutes. Sure, some people can use a bench for 20 minutes, but this is clearly not the ceiling for what is appropriate at a GYM. a place DEDICATED (or seemingly appearing to be until you pay for a membership and realize there's abismal customer service, even compared to cheaper gyms in the area) to an efficient and effective workout experience.

Source: Google

★ 2

I mean it's fine, way too small though. This is the 3rd week I've attempted to use one of the 2 benches they have and they're always being used. There's a fluorescent light above the Smith machine that is constantly blinking. So there's a health risk for photosensitive folks. There is a staff member who likes to leave the counter to flirt for close to an hour with a few of the guys who come in. It's a fine gym, but it's so small that it feels packed even in the slow times. Not a fan.

Source: Google

★ 5

Love this gym, the membership is very very reasonable, the people at the desks, the trainers and even other members are friendly. It’s one of the best gyms if not the best gym around for sure.

Source: Google

★ 4

Source: Google

★ 1

The general manager, Dan Sherman, would rather bribe people for fake reviews than put in real effort to make customers happy and improve the gym. Take care of your customers instead of scamming them. This gym needs a GM that actually cares about the gym and the day to day experiences, and spends time wisely and proactively to build satisfied clients. Cheating will not get you far.

Source: Google

★ 1

The business practices of this gym are unethical. Let me preface this by stating what the contract states, although please note that it is equivocal, and the gym will still try and twist it so use it against you.

The contract agreement states that if you want to cancel a monthly membership, "you may terminate this Membership by providing 10 days' notice prior to the next bill date". Apparently this has to be done by email, although that's not listed in the contract.

The contract states that "a cancellation that has been denied will be sent in writing back to Member along with reason of denial".

The contract states that "the termination will be effective at the end of the Paid Period." The Paid Period is the days of membership that payment is received (i.e., if you pay for a month, the end of that month is the end of the paid period).

Therefore, you cannot terminate unless you are requesting to cancel 10 days prior to your next bill date. If you do cancel 10 days prior to the next bill date, your membership is terminated at the end of that Paid Period. If you don't cancel 10 days prior to your next bill date, you will be billed at your next bill date, and the membership should be terminated at the end of that subsequent Paid Period. If the cancellation is denied, per the contract, Crunch is supposed to inform you in writing with reason of denial; however, they did not do this for me.

First, I requested to transfer my monthly membership to a different location as I had moved. The instructions that were given to me by the Ann Arbor Crunch were to sign a document and everything would be transferred. These instructions were incomplete, and I later learned that the transfer never went through. I even emailed Ann Arbor Crunch asking about a charge for the transfer and they never mentioned to me that the transfer didn't go through. They answered my question and happily collected my monthly dues while I used the other gym.

Then, I requested to cancel at the new location after using it for a few months. This was 10 days prior to my next bill cycle. However, they informed me that my home gym was still Ann Arbor and I would need to contact them. Nevertheless, I emailed the Ann Arbor gym and let them know that I had requested to cancel. They responded "I can take care of that for you. You have fulfilled your obligation as a month-to-month member. as a reminder: Per the Crunch agreement, there is a 10-day grace period between the date of the cancellation request and cancellation finalization, and your membership will expire on 12/10/21. Thank you for being a valued Crunch member!" Based on this information, I was under the assumption that my membership was cancelled and ended on 12/10.

Also, at this point, they still never told me that my membership transfer didn't go through even though they could see I was using the other gym. Both gyms dropped the ball here, but the Ann Arbor Crunch blames me and the other gym for the incomplete transfer, while they just profited.

A year later I got an email from a debt collector for over $200. I emailed Crunch Ann Arbor and was told that my membership never cancelled because I made the cancellation request with less than 10 days' notice of my next bill cycle, and when they tried charging me again for the next bill cycle on 12/7, they couldn't bill my card.

I was never informed that I was "not providing 10 day's notice prior to the next bill date". I was never informed that I was going to be billed again on 12/7, and that my membership would expire a month later at the end of the Paid Period. Why would they me that my membership would expire on 12/10? Why would they tell me that my cancellation was being taken care of and that I fulfilled my obligations when they were planning on billing me again on 12/7? Where is my written notification that my cancellation was denied with a reason of denial?

Source: Google

★ 5

Great gym! Outstanding professionalism from management.

Source: Google

★ 5

Very clean gym very knowledgeable staff good prices

Source: Google

★ 3

Need a state ID for trial? Wont take student ID. Absolutely ridiculous. I think if it is first time the barrier of entry should be easier because this is a lil bit extra to get through.

Source: Google

★ 5

Very welcoming employees and clientele. Gym was in good shape and clean.

Source: Google

★ 5

Austin Lamb is an amazing trainer. I really get a lot out of working with him. I enjoy going to Crunch to do my workouts.

Source: Google

★ 5

I won a free personal training with Austin today and liked it a lot. So much, that I’m thinking about to purchase 3 months personal training with him. Austin was easy-going, very knowledgeable, and he listened carefully to what my goals are. He explained all the exercises very well and also why they will be helpful for me in order to reach my fitness goals. I can recommend to anyone, experienced or not.

Source: Google

★ 5

Very clean and the staff is friendly! Austin (personal trainer) was super friendly and helpful in the initial personal training session you get when you join. He was fun, professional, and had a lot of tips and suggestions for my personal goals. Super happy with my decision to join this gym! Excited to try the many classes they offer too.

Source: Google

★ 5

Source: Google

★ 5

My free (raffle) 1 hr personal training session with Austin at the Ann Arbor Saline location was great. He was knowledgeable, personable, and easy to work with. Very instructional and informative session! Would recommend to anyone whether they’re new or experienced.

Source: Google

★ 5

Source: Google

★ 1

Always hard to get a spot in the free weight areas, locker rooms are kind of gross. Other than that, nicely lit, new equipment, friendly staff, cheap prices. Go month to month in case you don’t like it. *Edit* dropping my review to 1 STAR due to them billing me for an entire year after I told them I wanted my membership to end. ANOTHER PREDATORY GYM. Stay away!

Source: Google

★ 5

Addendum:
I have become and remain a member of Crunch. The entry staff mentioned below have gone to greater lengths at adapting a more welcoming atmosphere. I have a trainer I meet once a week and he has appropriately granted his knowledge and energy to my wellness. I've been going every week.

Original review:
Came back to MI in search of a gym. A buddy of mine recommended CRUNCH, so I gave it a shot. First impression was that this place is busy and machines are hard to get in peak hours.

The good:
Machines/facilities are well maintained
Lighting is good and the atmosphere doesn't seem toxic like other places.

The bad:
Some of the entry staff seemed less than welcoming and when applying for membership in the building, the staff member wasn't even willing to help me find the new year discount, so I ended up going home and signing up online when I eventually found it. Just seems a little counter intuitive to the experience. (-1 star)

The great:
I was running one day and decided to enter the Valentine's raffle. I was called a few days later and was told I won a 1-hr personal training session. The personal training session felt great and after conversing with Kim, we worked out a great plan for my future goals.

Tl;dr: At first, wasn't too excited, but it's growing on me and now I have a structured method for my workout goals. Thanks, Kim!

Source: Google

★ 5

Decent gym, fairly clean and staff is passionate about health and fitness. Could invest in some more equipment and clips.

Source: Google

★ 1

This gym is a fraud, I tried to cancel my membership and they wouldn’t let me until I have to pay the yearly membership even though I was trying to cancel it! They will sweet talk you into signing a contract for a year, but then will charge for the second year even though I didn’t give them the permission.

Source: Google

★ 1

Way too many cardio machines for as many people use them. Why are there 40 tred mills and 2 flat benches? Also them closing at 8pm on weekends makes no sense. Everyone complains about these issues and nothing is ever done to address them. Crunch ypsi and ann arbor need to seriously be worried about any more competition opening in the area. I'm sure half their gym would leave on the spot.

Source: Google

★ 4

Great for the price! Had a small issue when I moved and had to cancel my membership, but the manager made sure to take care of it after bringing it to his attention.

Source: Google

★ 5

Source: Google

★ 5

Honestly one of the best gym experiences I’ve had. I’ve always gotten lots of help and advice even when I wasn’t under a personal trainer all you have to do is ask ;). 10/10 come here everyday

Source: Google

★ 5

The gym is very clean and the staff and pt staff are helpful and not afraid to make conversation/help out. Personal trainer Austin Lamb was really helpful with me personally, he gave me many tricep exercises that I use on my arm days now.

Source: Google

★ 5

Source: Google

★ 3

Nobody cleans the machines like they should. Ppl just walk away and don't spray anything, no one enforces this policy either... It's disgusting considering the time we live in.

Need to update cleaning policy and hold ppl accountable.

Source: Google

★ 1

Beware of this business. Read all the fine print and don't trust anything they say. They will lie to you to get your business, and then if you want to cancel they will pull out small pieces of the fine print that counter what they told you in person and force you to pay ridiculous fees. Don't trust the month to month no contract membership, it's not real, they bait and switch you to get as much money out of you as possible if you try to leave. GM Dan Sherman was extremely rude when I asked to cancel. The gym itself is often packed and doesn't have enough squat racks or space even at off peak hours. The classes are inconsistent with instructors showing up late or getting cancelled at the last second. Wish I could give less than 1 star. Save your money, there are many better options around Ann Arbor.

Source: Google

★ 4

Great Crunch fitness. The staff I see often is always welcoming and polite. Would like to have clips on all racks or at the front desk to use when lifting heavy.

Source: Google

★ 1

I like the people working here including the trainers and staff but I think the maintenance and management has gone down hill and someone needs to take some serious action. Broken equipment is not fixed promptly, the men locker and bathroom (urinals, toilets and showers) are really filthy, I doubt they ever clean anything, the sauna has been broken for many weeks and it seems they won't fix it any time soon... it just doesn't seem there's any interest in taking care of the facilities and I think the management is taking members for granted. Very disappointed and simply disgusted by the filth, you need to take action!!

Source: Google

★ 4

Good gym. Pretty clean and has a lot of great equipment. Only issue is they only have 2 bench presses and way too many cardio machines.

Source: Google

★ 1

I loved this gym for the year I had it. Until the end of my contract they automatically renewed it without notice and I couldn’t get out of it. They charge annual fees twice a year at an outrageous rate and even charged me after my year contract was up and wouldn’t refund me because I didn’t cancel fast enough. But then charge a cancellation fee if you want to end it early. Poorly managed, bad communication and hidden fees.

Source: Google

★ 1

If you see a raft of 5 star reviews just know this location recently put up fliers soliciting 5 star reviews. If a member submitted one, screen shot it and showed it to the front desk they got a raffle entry for a $100. I would suggest before you decide to enroll here you ask the manager for a written copy of their COVID procedure.

Source: Google

★ 4

Source: Google

★ 5

This place has all the tools you need for a extremely reasonable price. The trainers are great too, they have contests to win a free session if you want to try it out

Source: Google

★ 5

I switched gyms from Powerhouse to Crunch and I’ve really enjoyed my time. I’ve been for almost a year now and this has been a great place to work out with great amenities! The only thing they don’t have is a pool which really wasn’t a big deal to me. They do have a sauna which is great.only complaint is the timing of their classes as they block off the whole HIIT area so the rest of the gym is super crowded.

Regarding comments below, I go about 4 days a week and have gone at 530am multiple times without any issue, so hopefully that was just a fluke. While they do usually have a piece of equipment or 2 that’s broken, they get those fixed. And I would say they do a good job at keeping everything clean.

Source: Google

★ 1

They can’t ever find a person that can open on time !!! 30 minutes late at 5am!!!! Still no one here!!! Wow!!! 10 people have already left.
What a JOKE!!!!
Find a real gym if your looking for a place to workout

Source: Google

★ 2

They're bribing people for 5 star reviews here. Beware.

Source: Google

★ 5

Moved from Illinois to Ann Arbor in the summer and the staff has been nothing but welcoming and helpful. It is convenient being right down the road from us and makes it that much more easier to come

Source: Google

★ 1

This gym has become absolutely disgusting. The locker room is always a mess - filthy floor, the toilets are never clean, and the stalls never have toilet paper. One of the stalls has been out of commission for several months now. Recently, the plumbing has caused the bathrooms and showers to be closed multiple times.
The trash all over the gym is always overflowing. The floor of the actual gym itself is gross as well. The owner clearly does not take any pride in this location, which is sad.
Several of the benches in the dumbbell area have broken knobs. The clips for the barbells are missing. It’s ridiculous.
It’s a shame because you tell the front desk employees and they know there are issues, but there is only so much they can do when the owner doesn’t care.

Source: Google

★ 5

Very clean. Heavier weights, Olympic benches and other equipment separate it in amenities from other chain gym choices in Ann Arbor.

Source: Google

★ 1

The 4Ds of crunch:
Dirty equipment
Dirty bathroom
Disrespectful people
Damaged equipment

Source: Google

★ 4

I like that this gym has plenty of open space, but why are there only 2 flat bench presses? Makes no sense given how much space there is. There's usually a line of 2-3 people waiting for these benches. Get another bench and my rating will be 5 stars.

Source: Google

★ 1

Source: Google

★ 2

Okay, I'm really conflicted on this as I do like this gym.... But I have to be honest here.

Availability of Equipment 5/5
Cost 5/5
Atmosphere 5/5
Safety 0/5
Cleanliness 2/5

The good:

There is a lot of equipment here and I have not had a lot of problems getting on the equipment. The cost is low, with the lowest plan coming in at 10$/mo. And the atmosphere is great, the staff are friendly and so are the people who workout here. Really awesome!

The bad::

There is some equipment in serious need of repair. The machine to do crunches on is missing the plat to hole the bolt in on the left arm causing it to start talking out. I've pushed it in and alerted staff who have marked it as not usable due to safety. However the next day the sign is gone and the issue remains. Some lesser issues are wobbly arms on ellipticals, non-standard parts to get some machines working and large holes in the men's sauna.
The men's locker room hasn't been cleaned in at least two days, I know this because the same muddy footprints have been on the floor and the same paper towels are closing the shower drain. If you put a bit of water on the floor in the mens room it turns brown due to the amount of dirt, needs a mop someday.

I do like this gym, it's just got some really bad issues. Do be careful.

Here is my original review that was at 5 stars.

Really good equipment, lots of options, a heavy bag, sauna and hydro massage chair. Really like this one. Oh, did I mention the price? 10/mo for a year sub.

Source: Google

★ 4

Decent gym. Can get very busy in peak hours

Source: Google

★ 4

Good gym.

Source: Google