★ 1

HORRIBLE. DO NOT GO HERE. When my husband and I started going here (August 2018) we had to drive all the way to eaton rapids to sign up because the "new and improved gym" was still being renovated for another week. We paid IN ADVANCE for an entire year. When we were finally able to go to the Holt Location, we found out that their card reader wasn't installed and were we not able to go into the gym after 10 pm. My husband works 2nd shift and we got this membership thinking we would be able to work out during the night. So we confront the gym and they gave us a month free (13 months in total). Fast forward to now, we start getting charged in August, so we call up saying that we were suppose to be charged in September because of the free month and that we would also like to cancel our account. They told us they have no idea about the free month and that if we want to cancel, we have to pay the $40. I cannot get anyone to help me since they sold the location to another owner and Peak wants me to pay the $40 before I can cancel it. I have reached out to Andrew at the Holt location that was bought out and he didn't know who to talk to and I talked to peak payment and they could not help. Then I went to your website and you didn't have your west location's phone number listed. (The only numbers you had listed was the Frandor location which is disconnected and the Holt location which you guys sold.). So we emailed their customer service people a month ago and they have not responded. And then lo and behold, they charged us another month. THIS PLACE SUCKS.

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★ 1

Do not sign a contract or make a membership here! I signed up to this gym for a one year contract and after it was done they started to charge my debit card every month. Yes the contract said if I did not renew my membership, they would charge me monthly until I canceled it. Note that I have moved away from Lansing to another state. I called them saying I would like to cancel. They told me they couldn’t refund me which is whatever. But the next month they charged me again. I called them and they said they had no record of me calling them to cancel my account. I proceeded to tell them to cancel my account and they said they would. Guess what happened next month? THEY CHARGED ME AGAIN. I traveled from Minnesota to the gym to tell them to cancel my account because I no longer lived in Michigan to continue to go to their gym! And they told me they would cancel it. So guess what happened again next month. They charged my card again. Thus, I had to cancel my card so they wouldn’t keep charging me. They took $100 in total from me and never have I once asked it back but only to cancel my account.

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★ 1

0 stars! SCAM SCAM SCAM. DO NOT SIGN UP WITH THIS GYM. They take your money even after you try to cancel your membership. When in to complain and they would not refund me back!

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★ 5

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★ 5

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★ 1

I can’t give a half star? All these 5 star ratings.... what are you seeing that I’m not? Look around and tour before you sign a membership. Been a member for nearly a year. Half of the cardio machines still don’t work. Most of the weight equipment is taped up and in disrepair. None of the TVs work which isn’t required for a good workout, but kinda a standard in EVERY gym. AC never works which results in a 90 degree workout on dank, sticky machines. I rarely see staff at the location so no help getting toilet paper in the bath room, which is always out. They have two tanning beds that are a joke. Now they have a half assembled boxing ring sitting in the middle of the cardio area for the past month. Should I go on? I got in on a deal at $200 for the year and even at that rate it looks like I’ll have to go back to rule infested planet fitness. I know it sounds like all complaints but come on. My only expectation is a clean and functional gym. This place is not that. I have requested numerous gyms nationwide for about 30 years and I hate to say this is the worst I’ve been a member of.

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★ 1

Been a member for a year now and they're still missing dumbbells they didn't have when I signed up. Benches and machines are torn up and covered by duct tape. You can tell no one has mopped in over a month as the same spill has been there. Now the place has been a sauna for two weeks with no ac.

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★ 4

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★ 1

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★ 2

Been working out here daily for almost 12 months. They have all the equipment you need, but the place continues to suffer under mismanagement. Staff members have left for not being paid, paper towel dispenser replaced with grungy orange cloth towels. Personal trainers fail to retract weights. The place is cheap and you get what you pay for. BEWARE WHEN YOU TOUR- most of the cardio equipment does not work; I’m certain they keep it around cause it makes the place look more like a fitness center.

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★ 4

Wish the cleaning staff knew how to properly mix chemicals when cleaning. Using too much bleach. Other than that nice set up

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★ 5

Better than planet fitness! Prices are manageable and the staff are friendly!!!!

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★ 5

I recently went to a class at the Go Workout in Holt with my friend. It was very clean and I was very impressed with the staff as they were very helpful.

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★ 5

I checked out the Go Workout for the first time in Holt tonight. My friends have been encouraging me to come to this location and join them for fitness classes. There are more available classes that fit our schedule then other gyms in the area. I was searching for fun motivating classes in order to reach some long-term fitness and health goals. I was pleasantly surprised to find this gym in Holt to be clean and welcoming. The staff was friendly and helpful. I’m looking forward to working out at this great location again.

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★ 5

Great place to workout . Christy at the front desk is very friendly and helpful . GREAT GYM

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★ 3

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★ 1

Worst place ever

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★ 5

Love this place. Great place to lift. Christy is one of the best employees there. She is really friendly and helpful. She makes you feel welcome and comfortable.

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★ 5

Great facility in holt clean bathrooms excellent staff especially Christy stone she is always willing to help and build people up very knowledgeable 24 hour access tons of free weights and machines and a very large area for cardio

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★ 5

Great place to workout and make new friends. Alondra at the front desk is very helpful

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★ 5

Awesome place to workout, clean facility, great employees especially Alondra!

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★ 5

Great place to workout it’s clean and has good employees especially Alondra if you need the hookup go to her!

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★ 5

Go workout is a gym where you can lift and meet great friends! Alondra at the front desk is very helpful and kind. Great gym for a low price.

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★ 5

Great gym with great prices! Alondra is very kind and always attentive with the members. Great with kids too which is always a bonus.

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★ 5

Wonderful staff!! Clean and comfortable workout environment!! They also have a day care for your children while you workout and/or tan! All around the most amazing gym I've been to

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★ 5

Very affordable for such a great facility with great staff and equipment Alondra, christy, and Isiah are so helpful and very attentive!

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★ 5

Love this place. Friendly motivating environment.

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★ 3

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★ 1

1 star. Worst gym in Lansing. They rotate managers so no one is held accountable for the things that never get fixed. Half of the cardio machine never work. They took a big part of the gym for a Zumba room so there’s never any room every thing is squished together. THIS IS A MONEY GRAB GYM.
On top of it all they want to charge me 200 to cancel what I found out is a 36 month contract (small print). DONT GO HERE!!!

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★ 2

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★ 3

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★ 2

This is ok..I went elsewhere

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★ 1

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★ 1

They ask members to "help" move equipment during moves in exchange for free memberships but then do not give anything in return other than a "discounted" price of 100 bucks for a year for 3 days of access. So in the end I get stuck with unpaid labor and no membership. I should have known better then to believe this bogus offer. If you like working for free then being charged for it then this is the perfect place to go.

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★ 1

GoWorkout has poor integrity and despicable customer service. Their women’s only facility closed with NO prior communication to the members. They will not refund memberships because they offer their other locations, which are NOT women’s only, and are NOT in Frandor. The location they “moved” to across the street is a public hotel, not a secure women’s only facility. When I requested a refund for the difference in my membership, they said they would not comply because of the membership agreement as well as state, local, and federal laws, but were unable to produce any of those documents. When I requested contact info for their supervisor or for their legal counsel, they stopped responding to my emails altogether. My communications were nothing but polite, but I was treated with false claims and the silent treatment.

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★ 5

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★ 1

Did not honor the contract

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★ 5

Not a gym any more it's a weed shop lol

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★ 5

So, dealing with cancer as well as brain/spinal chord surgery, I have never felt more comfortable at a gym. I have been to a gym in the Alma area that made me feel like I was slacking and playing off my illnesses. It was very upsetting because I was trying so hard. Randy and Sam have helped me so much all while keeping me safe. Randy is creating me and my nieces workouts weekly and boy do we feel it!!!! Pain is glorious at this point! Go Workout is the best place ever!!!

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★ 5

Love the professional friendly staff here! Looking forward to using my new membership daily. They have a large selection of cardio equipment, free weights and weight machines for everyone. Beginners as well as those that are more advanced will love it here!

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★ 4

" lightweight baby

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★ 5

Great place to go work out friendly people aswell

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★ 1

The Better Business Bureau has them listed as an "F". Go Workout breaches their own contract, charges you amounts that you did not sign a contract for, continue to charge you, and act in bad faith. Do not ever sign a membership for Go Workout. Go to a more reputable gym

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★ 1

Go to Planet Fitness across the street!! Half of the equipment doesn't work or isn't programmed right. For some reason they cut all of the foot straps off of the bikes except for one that doesn't turn on? Anyone who has been to a cycling class knows that those are important. The ones that have straps are so old they don't have monitors to keep track of speed, or even a place to set your phone to track yourself (the only one with a spot has no seat). Oh, and their "sanitizer" spray is diluted Fabuloso floor cleaner...a skin irritant. Toilets don't flush properly, toilet paper gives you a sheet at a time. I could keep going but I'm just going to head over to Planet Fitness.

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★ 1

New facility sucks. They got rid of a lot of their new equipment and kept the old, sad I still have a year membership left. Moving to PF

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★ 4

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★ 1

Overpriced and very poorly maintained.

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★ 1

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★ 4

I think they are overprice a bit,but thats ok .
They have all the tools to be honest. I had a great workouts in here while i was using their free trials for 7 days.
Thank you workout!

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★ 5

Been to a lot of gyms and this one is by far one of my favorites. The staff is friendly and very helpful...love the daycare and tanning. They should raise the prices honestly!

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★ 4

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★ 1

They get a 1 cause you can’t give a 0. This place is awful they’re lucky you can’t post pictures on here
—what to expect if you join:
•no maintenance at all but they’ll charge you a $25 annual fee
•needles by the cardio equipment
•roaches in the bathrooms
•no water fountains (...at a gym)
•holes in the shower walls
•roof leaks, but don’t worry they’ll put a bucket under it even if it’s in the middle of the particular area
•management will tell you they’ll fix things but never will. They just throw a garbage bag over it.
•they’ll put charges on your card without telling you
This place is a dump and management could careless cause you pay for the year up front. You’d be better off anywhere else.

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★ 3

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★ 4

This place is shut down

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★ 1

They just moved without informing their clients.

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★ 3

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★ 1

As if it wasn't bad enough that a large amount of machines are broken for expended periods of time, or that the floor has large air bubbles in it everywhere so that you are LITERALLY always tripping over the FLOOR, or that on numerous occasions I have shown up to the daycare to hear "oh sorry the daycare worker didn't show up...", or that they can't even manage to fix little things like the bathroom stall door handle that's been swinging from one screw for months, today takes the cake with them spontaneously evacuating the gym of all patrons and their children in the daycare with no warning and then slapping up signs on the window talking about "rigorous negotiations" and "not going to renew the lease". Words cannot even accurately describe how disgusted I am by this place and they way they deem acceptable to run a business.

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★ 1

Today huge disappointment, the stereo for our Zumba class was not working. Some one messed with the wires. For there being new owners and so called improvements to the facilities??????? I go for the Zumba classes best instructors by far. They shouldn't have to worry about janky equipment npt working.

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★ 1

Awful Gym ...

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★ 3

They stopped making these bomb, protein smoothies like they used to...otherwise it's a pretty basic gym with two levels and a few classes.

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★ 5

Very happy I switched from Planet Fitness. Love the free weights and being able to wear cut offs

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★ 5

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★ 1

Don’t waste your time and money. If someone puts a hole in the wall they cover it with a poster. Two foot hole in the wall in the locker room and they put a couch in front of it. Sauna has been broken since February. If your equipment breaks, do not expect it to get fixed. Ownership sucks. Management is lazy. Catch some freebies sneaking in the gym every night when the staff leaves. Do not fall for the “we will have the hot tub up n running” act. Hasn’t worked since I’ve been there which has been a little bit over a year. Some of the tanning bulbs are burnt out. There is a lake of water that has been underneath the faucet in the Mens Lockeroom since I can remember. Place is a dump...but there is some good! Some of the people are cool! That’s it..

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★ 5

They got the best booty workouts

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★ 2

I've been a member at this gym since 2016. The pricing is great and that its 24hours (the only good parts of the gym). The refuse to have employees in early in the morning, and you can see sweaty people move from equipment, not wiping them off. I've written them several time on Facebook messenger, with one response saying they will take care of it, yet they do nothing.
As another review states they now have someone cleaning in the mornings. This is great news, but still doesn’t excuse that they have no control of how members respect the gym. Posting signs all over doesn’t stop people from slamming weights or reminding them to clean off the equipment when done. Just to be safe I have to clean it off before and after.
They spend all their money on buying all the local gyms up, then don’t staff them for a place that’s 24 hours. Most of the time when a machine breaks it takes forever to fix. This company needs have it priorities fixed before it can truly be a good gym. I’m looking forward to moving to a better gym in the not too distant future.

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★ 3

I’ve been a member off and on for years, and things have changed. It was always a unclean facility. Hell I caught a skin fungus from here! But lately there is a woman that conducts the “housekeeping” in the early mornings, and I’ll tell you what, it’s the first time I’ve ever seen anyone sweep, mop, and wipe down equipment out of the entire time I’ve been coming here. Yes, I do wipe down the equipment before and after I use it (after getting that skin fungus), but this woman is doing a kick ass job in the mornings!

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★ 4

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★ 1

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★ 3

Not bad

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★ 2

Weight machines are off on what the actual weight is you're using. Don't keep machines clean. Staff just stand around talking

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★ 5

The fitness classes at go workout are great. Guts and butts with Sherri Clark is an awesome toning class, my legs arms and abs burned for two whole days afterwards and I workout regularly. I plan to continue attending her classes, she’s super funny, engaged and friendly so the atmosphere is very enjoyable.

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★ 5

Sherri class is amazing butts and gutts gets you right for bathing suit season. Great music 😊

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★ 5

Great Gym to workout and nice staff. Specially Sherry Clark. She will help you to achieve your fitness goals. She is an awesome instructor and fitness motivator :-)

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★ 5

I love Spin class! Wouldn’t be able to stay on track without Sheri💪🏼❤️

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★ 5

Great gym close to home. I love that they offer a variety of group classes. Sherri’s classes are always great. I know when I do one of her classes I will get the best workout possible. Sherri Clark is AWESOME 👏🏾

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★ 1

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★ 5

Great Location and fitness instructors. Very friendly staff

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★ 5

I have been going to Go Workout for a while, and Sherri’s butts and guts class is an awesome addition to the gym!

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★ 5

Great place. Ruth B does an amazing job with her position!

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★ 1

Less than half the treadmills work at any given time, the “hot tub” they might advertise to you has been drained for at least 6 months, there’s at least 2 or 3 broken machines at any given time, the place is literally sticky it’s so dirty, and the tanning beds are perpetually broken as well. But at least They have yoga classes!

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★ 5

I would go here again. The girl who worked at the child care center, Ruth who was watching my daughter was so sweet!

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★ 5

I really like working out at this gym, the staff is awesome. Ruth takes really good care of my kids.

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★ 5

Such friendly staff all the time, and Ruth Becereil is a great babysitter the kids just love her.

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★ 4

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★ 5

I absolutely love Elyse and Sam in Kids Korner! They are great with my daughter! My daughter always looks forward to seeing them . They are very interactive and it makes me feel great to have her in such good hands at the gym.

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★ 4

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★ 5

I loved this gym when I was a member. My favorite was spin classes with Sherri. Serious workout sessions. I miss my gym family. Probably will be going back because I don't like where I am now.

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★ 5

Sherri is an excellent instructor! I used to like be working out here!

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★ 5

Great gym! The best thing about this locating is Kristen’s Zumba class! If you want a real workout with good music that works muscles you forgot existed then check out her class.

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★ 5

Beautiful clean facility, love the group classes especially with instructor Sherri...she makes the classes fun and helps you get the most out your time there. I also love her musical selections for her workouts! Good gym close to home! 🏋️‍♂️💪💯

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★ 5

This was the only gym I worked out at when I lived in Lansing. I signed up to be a member because of the group fitness schedule. It had a lot of variety in terms of formats and times available. I absolutely loved taking Sherri's classes. She's always so full of energy and has the BEST playlists!

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★ 5

I use to go to planet fitness and only transfered to this gym because my friend told me about this butts and guts class they had. Sherri is such an amazing instructor and she makes sure we get a good workout in everytime! I recommend this class to everyone! I am so glad I switched gyms, for that reason alone!

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★ 5

Joined about a month ago I have two kids and love that I'm able to bring them due to the gym having kids corner sam and elyse are so great with my two boys chandler and Adrian that they love coming back highly recommend this gym and will continue to go

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★ 5

I loved this gym! I was a member for years and only canceled because I moved out of state. Sherri has the best spin class with pumping music even for this “country girl”. I havent found anything that compares!

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★ 5

Sherri Clark is the best! Always so helpful with membership & classes! Love the gym!

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★ 5

Sherri is the most amazing instructor she is the reason I am at go workout.. I highly recommend her and this facility

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★ 5

I did the whole planet fitness thing and I can say that I am absolutely happy I made the switch to come here instead. The classes alone keep me coming back. Sherri's "butts n guts" class pushes you each and every time and Is a total body workout that you NEED if you have goals you want to reach! The women in the class are phenomenal and encouraging as well. The Zumba classes and instructors are all amazing! Maria is always going and has amazing Latin and fast paced music, LaChelle is always switching it up and I love it!, and of course I love when Kristin comes in bringing in amazing Caribbean style and even current tracks. LOVE LOVE LOVE these ladies!

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★ 5

I truly love the classes with Sheri! She has great classes and keeps them new and exciting. I would encourage everyone to stop by and jump in the class, it will be totally worth while.

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★ 5

Love that it's 24-hour with classes and childcare included!!!! By far the best classes I've had! Buts and Guts with Sherri is the best full body strength toning hour I've ever experienced! Been working out since I was 16 and this is definitely one of the best classes I've ever had!!

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★ 3

Sherri Clark has motivated me to keep pushing toward my goals her butts and gutts class will have you enjoying the skin your in.

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★ 5

Went to Sherri Clarks butts and guts class and she was an amazing instructor!! I highly recommend her class if you want a good work out.

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★ 5

Took a butts and guts class at Go Workout with Sherri this morning and it was great! Definitely worth trying out!

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★ 5

This gym offers a nice combination of equipment. The front desk service is superb, especially Sajood. She is always tentative with a smile on her face. Great gym!

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★ 5

I just joined this gym and I love it! Sujood is very helpful and so friendly . Makes my workout experience 100 times better!

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★ 5

The gym is a home away from home for me,
And I appreciate how Go Workout’s front counter makes it so welcoming!!! People like Sujood and the other wonderful faces at the counter are the reason I keep coming back!!!

Thanks you all,

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★ 5

This gym is amazing. I love all of the options I have with the machines to use. The staff is very friendly and welcoming. Jazmyn was my favorite. She was very sweet when I had talked to her.

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★ 5

I workout here when I have time, nice little gym. Can't wait for the new one opening downtown, and they hired my girlfriend Jazmyn, which makes me want to go back all the time :).

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★ 5

It’s so nice in there and Jazmyn really help me out

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★ 5

This gym has great instructors! Take one of Sherri’s classes, she is the best! She really cares and wants people to feel good and help others meet health goals.

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★ 5

I joined this gym because of my friend Sherri. She instructs the butts and guts class and it kicks my butt everytime. Friendly atmosphere and plenty of equipment to choose from.

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★ 5

Great place! Thanks Sherri!

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★ 5

I like Go Workouts group classes. Sherri Clark has been an instructor for years. She is fabulous! Her classes are kick butt and always full.

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★ 5

Love Go Work Out, mainly because of the butts and guts class because of the instructor Sherri! She makes it so fun and helps make sure we’re in the right positions at all times! If it wasn’t for her, I most likely wouldn’t even know what I’m doing or work out at all!

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★ 5

This Gym Is So Amazing And My Aunt Jazmyn Cleans There Great Job Guys

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★ 5

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★ 5

Kristen is an awesome Zumba instructor but also a great motivator outside of gym as well.

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★ 5

I love Sherri carter Clark’s classes! I defiantly get an amazing workout between her butts and gutts and her cycling classes.

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★ 5

Great place, clean & nice. Cleo was very helpful

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★ 4

Good gym and even better people one of the Desk workers Alondra Guzman is very nice and helping to myself and the other customers. She’s a model employee.

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★ 5

Elyse in kids korner is always amazing with my kids and I can always finish my workout with ease and know my children are in good hands!

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★ 5

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★ 5

Great gym, price is fair. Especially if you only plan to stick at one gym the price is much less. Employees are great! Yesterday I was greeted with a friendly smiley from Jazmyn, one of the workers.

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★ 5

This gym is really nice and Jazmyn S. does a really good job of keeping the place clean!

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★ 5

This gym is very nice! My niece Jazmyn cleaned it all up

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★ 5

This is the best gym in Lansing. My daughter Jazmyn cleans there and made it much nicer looking. Would highly recommend.

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★ 5

Cleo is a very friendly employee!!!

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★ 1

we joined when our gym closed last year. seems to get worse every day! many machines broken, hardly any treadmills that actually work. locker rooms are filthy!!! trash cans in the women's are always overflowing, floors dirty, lockers dirty, etc. employees seem more interested in playing on their phones than keeping the place clean. will be looking to join elsewhere. atmosphere is ghetto like

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★ 1

I am a disabled man who retired from the National Guard 2 years ago and I live in St Johns. In August of 2016, after shopping around for a good gym that would meet my special needs, I found Go Workout in Lansing. The Manager there was quick to point out that they had just bought a New Gym in St Johns. I thought that was Great as I work in Lansing but live in St Johns. At the time the St Johns Gym was called Endurance. I signed up for multi gym access and I really like the St Johns Gym. The staff there made sure my Entry Card worked there and in Lansing. I really enjoyed the gym but in January 2018, my card had problems after a new billing vendor was used. I asked for help and a guy named Terry said he would get me fixed up. He took my info and said I would be fixed.
Terry at St Johns never came back. He never talked to me. I was then told he called the Lansing Gym and got them in trouble saying I had no right to be in St Johns after using the St Johns Gym for 1 1/2 years! I had been so satisfied that I signed up for 2 more years of gym use.
I have severe back problems and only go to the gym 3 times a week for about 1 1/2 hours. I never tan and always am there during normal hours. I find my treatment by the St Johns Manager Terry unbelievable. They have the same GWO sign on the door now and there is nothing on ANY ads that says they are different. Be careful because according to Terry they are NOT the same company and all have different rules!

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★ 4

Please fix locks in men's bathroom they are less than 10 dollars a piece and are easy to fix. Don't be cheap I would hate to see you lose business because of cheap fixes. You won't have to raise membership fees for fixes like this.

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★ 5

Love this place!!!!

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★ 5

Best workput place . Lpvr ot

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★ 1

This place is a true dump and they will tell you things that will never happen. Like fixing things seems like every time you go in more weights are missing or falling apart. Never clean just look at the fans but how can you expect someone to keep something clean when it looks like the manager looks like he isn't a clean person. And I'm not the only one look at all the real reviews. Not sure who owns go workout but they should read these and try to fix them. Save your money and go to a different place lansing has so many to offer

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★ 5

Haven't opened yet but can't wait

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★ 1

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★ 5

Go here if you need to get in shape

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★ 5

Nice place to workout

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★ 1

I think the women shower should be cleaner. They advertised about Jacuzzi but it doesn't work. Twice a worker girl rudely watched me. As IF. YES! I was very upset it's always RACE...

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★ 4

Overall not bad

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★ 5

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★ 4

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★ 4

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★ 3

Needs some work somethings are broked .more restrooms needs.some help

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★ 5

I love time service and free daycare. Be everyone is always friendly. One worth it gym

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★ 1

Dirty and needs equipment updated

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★ 4

Nice place

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★ 4

Love that's there's 24 hr access​ and it's clean. Gets very busing during weekday evenings as expected for people getting off work. Has a track and lots of machines.

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★ 3

Eh, it's okay. Pretty cramped for the how many members they have, but its probably the best gym in the area for the price.

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★ 3

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★ 4

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★ 3

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★ 4

I've been working out here for almost four years now and I literally cannot imagine going anywhere else. For the price, there is no better strength training facility in the Lansing area. Some places may be flashier or "newer", but GWO is the only place that has all equipment to feel satisfied at the end of your work out. Friendly staff and the other members are always helpful. Love the track upstairs and Zumba with Kristen and the private workout rooms. So sad to be relocating. Keeping my membership just so I can still come visit :) People who leave crappy reviews are just whiny and coming to the gym for the wrong reasons. "Not enough calf machines"...... really? Use the stairs or the five calf machines they have. A/C did go out, but don't you come here to sweat anyway?? Lol

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★ 5

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★ 5

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★ 4

Nice place

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★ 4

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★ 5

Ahmed

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★ 5

Large facility, big locker room and friendly staff

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★ 4

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★ 4

Reffering to the West Lansing location. Reasonably cheap, and decent equipment. Definitely better than planet fitness. Some equipment has been in the building for a long time and could be updated. They also went about 2 weeks without the air conditioning working in the summer time, but that has been fixed. I would recommend Go Workout over any competitors I've seen in the area.

Source: Google

★ 1

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★ 5

You can tan and workout they also have friendly staff ready to answer any questions you might have

Source: Google

★ 2

when are we getting the tvs up stairs you said a year ago

Source: Google

★ 1

They somehow lost my membership. I've been waiting 2 weeks to have this resolved. No one will call me back as promised. They couldn't even suggest what to do in this situation except rejoin and pay the i ritual fees all over again. A little less than helpful guys.

Source: Google

★ 3

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★ 3

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★ 1

Lacks the foundation performing athletes desire. Don't expect to break a sweat if you enjoy legitment training, better off own your own here. Been coming since '12, local all the way, that high level of performance when the gym was a new fresh is gone; even though there never was new equipment. Trainers are outsourced now and not up to the already low standards NASA set before. Cheaper at planet fitness and nicer if you see going to the gym as not that bad.

Source: Google

★ 3

This gym could be so much better. They need a better calves machine as well as universal style equipment. They also need to either enforce equipment getting put away or have employees do this. They could use an overall facelift.

Source: Google

★ 4

I love that they have childcare and it's never too crowded so I always have access to whatever machine I like. The manager Isaiah is amazing and always so accommodating. The only issues I have is that they rarely have the ingredients to make the shakes I want and the hot tub isn't functional.

Source: Google

★ 1

Over priced and the equipment/facilities are in some serious need of maintenance that they are not getting.

Source: Google

★ 5

Great gym, members, staff and the sauna is AMAZING

Source: Google

★ 1

DO NOT GO TO THIS GYM! I had a personal trainer contract with a trainer until she quit unexpectedly. Another trainer, who has since quit as well, canceled my contract and issued me a new contract. I was promised that they would stop charging my credit card $110 per month for the old contract. This has not occurred and I have been charged the old contract fee of $110 per month. This has been ongoing since August so I have been erroneously charged $330 since I have been charged in August, September and October. A staff person has promised me he’s working on this. I have been dealing with this for three months with no resolution. Also, during this time I have been accruing interest on these charges.

This is terrible customer service. I am very frustrated with this situation especially since I feel like I am not being taken very seriously. It seems like the gym is very poorly run. This is a lot of money, which I work very hard to earn and don’t appreciate it being falsely charged.

My experience here has been a disorganized disaster. The customer service has been terrible. Over the course of the year, I have had six different trainers. As a result, I have had no continuity in service. I can’t believe how unprofessional this program is. Please see below for a description of my experiences.

• The first trainer kept expressing her dislike of the gym to me. We had to have our training sessions outside because she said she couldn’t tolerate being inside the gym.
• The second trainer stayed with the gym for two sessions. No one ever told me he quit until I showed up for our session. No one even knew I was coming.
• Every time I call the gym, no one answers.
• The third trainer didn’t take into account my skill level and as a result I ended injuring myself and was out of commission for several weeks.
• This trainer also spent more time socializing with gym members than paying attention to what I was doing. He often left me alone to workout. What is the point of having a trainer? I’m trying to learn the correct methods and habits. If the trainer isn’t around, what is the point of this investment?
• The fourth trainer kept forgetting my training sessions and didn’t bother showing up. I was placed with a substitute each time. The last substitute acted incredibly put out that he had to deal with me and made the session very awkward and unpleasant. He was very critical and nasty the entire session.
• I have been on hiatus because I had surgery, I wanted to schedule my last four sessions. I texted the trainer and he said he was no longer with the company. I contacted the gym and was told I had to come in to schedule my last four sessions. Why do I have to come in? Why can’t this be arranged via text or by phone? This is very inconvenient for me. I shouldn’t have to be inconvenienced or to continuously jump through hoops to receive a product that I paid for.

Source: Google

★ 2

Takes forever to fix anything, they like to get you into a contract by showing off their hot tub that never worked while I was a member. They'll ignore any attempt to cancel your contact due to moving. Best thing to do is change your credit card number, that's what finally got their attention when they weren't getting paid.

Source: Google

★ 1

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★ 4

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★ 3

I like the track, has lots of cardiovascular equipment but a lot of It is broke or not working properly. Staff is great! Not very fat friendly

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★ 4

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★ 2

Source: Google

★ 2

Having good business practices would be more important than having top of the line equipment to me. When a different company goes out of business it is not right to buy that company's member information and then charge that member for a membership to a company that no longer exists. It is a failure of trust by the management at both companies.

Source: Google

★ 4

Open 24/7 can't beat that. Nice big gym. They have lots of equipment. My daughter loves the daycare. I love the track. For people that like classes they definitely offer that here. I've been a member of every gym in the city and this is my favorite.

Also they got a new owner and he's doing wonderful things. Excited to see the growth of it over the next couple years.

Only problem is sometimes it can be a little crowded BUT what gym isn't crowded on a week night around 6pm.

Source: Google

★ 5

Love it

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★ 3

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★ 5

Their upgrading now lot of work needs to be done offices should be painted.staff is wondetful

Source: Google

★ 1

I have to say I was alright with the many pieces of equipment that are not fixed and lots of those are just old. When I signed up I was told there was a new owner literally that week. Months later nothing fixed.

The bathroom, well, come on they have a urinal that seems regularly out of order they cover with plastic people are obviously still using and it's got that old smelly thing going on. But hey for $22 a month no big deal.

Anyway I call up 12/27 because I moved out of state and was told if I moved I could cancel my membership. I was paid up to date, for the month even paying my one time $39 fee in the middle of the month.

I explained this to the male who answered the phone. He tells me to come in and fill out a form. So I ask if he heard me and he says no. So I explain it again....Same.

I ask to speak to someone else. She is all about taking care of business and says she doesn't know how to solve it and Isiah would have to call me. I leave Isiah my name and number and get no return call. IN fact I give her both my business and personal cell numbers.

So I call the next day 12/28 at 4 pm. I am recording the call because I am not confident I am going to get help. I explain the problem all over again and I am, again, told to come in and fill out a form and again I am told they cannot hear me.

I mean I talk to people without this issue but how stunning these folks actually fail to care to even stop you when they cannot understand you yet they offer a solution...Come in and fill out the form....Never mind I am not in the state.

This person confidentially assures me Isiah will call when he gets back at 5pm. I mean it is odd anyone would assure anyone in that way, but the person the day before confidentially told me I would hear back within the hour.

So I call at 6pm. Now I get Brandi....LOL, I mean do they train people not to listen and then use the excuse, "I'm sorry I couldn't hear you?" It's wild but there we are again with the same lines.

Isiah is with someone working on a new membership and he refuses to come to the phone. Anyway I get into this weird round robin with Brandy who is just downright rude. While she tells me she can't hear me she is answering my questions. So much for not being able to hear me.

Anyway, look, if you want a clean place that cares what you say and has up to date variety of equipment and professional staff, this ain't the place to go.

I am sorry to have to say that and I am sorry they do not keep to their word about ending contracts. I'm the first to defend a gym because you have to give notice and you have to stick to the agreement. In an earlier move the guys at SNAP Fitness were great. I had to pay for the next month because that was our agreement. They gave me no problems and were super nice plus we did it all by email. (Great people in Grand Rapids!)

Source: Google

★ 4

The gym isn't very aesthetically pleasing, but I must say, I was overall impressed with this gym. The gym is offering a Black Friday special where you can join for the year for $99. If I lived closer to Lansing, I would buy this offer. the sauna and indoor track are awsome perks you usually don't find in gyms unless you pay a lot more. I liked the fact the gym allows you to bench press (however, there are no Smith machines). The dumbells go up to 120 pounds, and they are hex shapped, so they don't roll around when they are on the floor. The only reason why I didn't give the gym 5/5 stars is because there were no squat pads when doing squats.

Source: Google

★ 4

Not the nicest gym I've been to, but all of the equipment works even if most of it is pretty beat up. Staff is really friendly. Indoor track is a bonus. If you're living in South Lansing, no other gym will give you the amount or variety of equipment at a better price.

Source: Google

★ 5

I have been a long time member of Go Workout and honestly there is NO better gym in Lansing. Chris has always taken care of any issues I have ever had, the staff is great always say "Hi" and "Goodbye" when you enter and leave the gym. I personally think some of the complaints on here are from people that do tsp their homework before joining a gym, me personally I wouldn't join planet fitness but that's me and I would do my research before joining and not blame he gym when I don't like it! Thanks Go Workout for being my Iron Paradise!

Source: Google

★ 5

I like it, they provide free membership to villa occupants and are friendly, along with a lot of open space and equipment for a small reserved gym

Source: Google

★ 1

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★ 1

THIS PLACE IS A SCAM!!!! Do not join this gym. They will lie about documents that you sign so that way they can scam you and take your money. Your membership will renew no matter what. They find a way to make you sign it with out telling you about any of it. If you go and try to cancel they send you to some bs company that won't let you cancel. PLEASE SHUT DOWN THIS STUPID GYM AND PUT THE OWNER BEHIND BARS!!!

Source: Google

★ 5

All
My friends go there
And its a pretty nice place to work out, lifting etc.

Source: Google

★ 1

This is the second time I've been screwed over by Go workout . I signed up for a membership several years ago and wasn't informed it was a recurring account and that it didn't end on your year end date that they would continue to keep billing you after that . Last year in July I apprehensively signed up for another membership as the gym is closest to my work and home I talked to the rep about my experiences in the past with them and that I wasn't going to sign anything if they weren't honest and open about their policies . I asked if it was a recurring acount he said no that was a lie , I asked if I could cancel if I would like he said yes that was a lie I had to wait till my year was up . Now that my year is up I've been on the phone with ABC billing and they informed me I can't verbally cancel I have to send a 30day written notice they have been rude and nasty on the phone and absolutely will not cancel my membership . I mailed out a 30day notice the first part of July yet today when U called they have no record of the letter ha of course they don't now they can bill me another month . This place and their billing agency are crooked and they pray on peoples trust that they are a reputable business which they are not . PLEASE PLEASE PLEASE DO NOT DO BUSINESS WITH THESE CROOKS .

Source: Google

★ 1

***************************BEWARE!!!!!!!!!!!!***************************
IF YOU GIVE CHRIS YOUR BUSINESS YOU BETTER NOT CANCEL YOUR MEMBERSHIP BEFORE IT IS UP. I FOLLOWED EVERY REQUIREMENT DOWN THE TEE AND CANCELED AND GAVE 45 DAY NOTICE. I WAS MOVING OUT OF STATE WROTE THE LETTER TO ABC AND THE GYM WENT IN AND SPOKE TO CHRIS TOLD ME IT WAS ALL TAKEN CARE OF. NOW ALMOST 4 YEARS LATER GET A CALL FROM A COLLECTION COMPANY ABOUT $99. THIS PLACE IS A JOKE, CHRIS DOESN'T FOLLOW THROUGH AND DOESNT BACK UP HIS WORD. AND YOU WONDER WHY PEOPLE GO TO PLANET FITNESS AND GET A BETTER GYM FOR $10/MONTH WITHOUT ANY BULLSHIT. LOOK INTO PLANET FITNESS, TANNING, GYM, EVERYTHING FOR ONLY $20/MONTH PLUS YOU CAN BRING A GUEST AS MANY TIMES AS YOU WANT FOR FREE!! AND YOU GET TO DEAL WITH HONEST PEOPLE.

Source: Google

★ 1

The contract states that the patron could break out of the 1 - year contract (with a monthly fee), if the patron relocates away from the Lansing area. Well, a few months into the membership, I took a job as an over - the - road long haul truck driver and was only home a couple days a month---as "I lived on the road"!! The couple days I was home every month was filled with taking care of errands and other personal business---put simply, I was NEVER able to work out. I explained this to the manager and felt it constituted the "relocated clause"...he declined to refund and took the money from the several months remaining. I felt this was very unreasonable business.

Source: Google

★ 4

This gym had plenty of squat racks and free weights, much more than many other places in the area. It is usually pretty crowded around the 5-8pm time frames but almost empty on the weekends. They have an indoor track which is nice and do offer classes. Stand up and sit down tanning beds are also at the gym along with a place to buy protein drinks and such. Most of the people I interacted with were friendly and so were the staff.

The only thing is truly disliked is with the membership, which they contract through a different company. In order to cancel you have to mail/email their customer care department and then verify that the cancellation went through. I tried calling but they said they could not cancel over the phone. They also automatic continue to bill until you cancel the membership.

Source: Google

★ 5

cool

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★ 4

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★ 1

I strongly suggest looking into other gyms. The membership contract at Go Workout comes with an "automatic renewal" that is not clearly communicated within the contract copy. This "automatic renewal" renews your account after 12 months unless you specify otherwise. So basically, when you sign up for a 12-month membership, you have to call and tell them to cancel the account at the end of your 12 months. If this is not done, they will renew your account for an entire 12-months, and continue to withdraw funds from your savings. Cancellation is problematic as they use a 3rd party financial company to oversee this process. Also, expect to pay a late fee or an "account service" fee if you intend to cancel before your 12-month memberships is complete. I suggest a gym that has to work to maintain it's memberships, not a gym that sneakily renews them.

Source: Google