★ 5

Scott is very personable and listens and cares about you and your needs… makes for a positive experience. And having that training area is very helpful.

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★ 5

LA Fitness has it all for the fitness enthusiast. The facility is clean and well maintained. A wide variety of machines, equipment, classes, sauna and pool are available. Although I must confess my favorite added benefit is having my personal trainer - SCOTT! Scott is knowledgeable, professional, encouraging, and simply the best! I look forward to our time with him weekly. He makes my journey to fitness seem possible and actually fun! Now that’s a gift. Scott thank you for your good humor and your calmness and uplifting spirit!

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★ 5

Two months ago I signed up with Ann Arbor LA Fitness. As a senior citizen I greatly appreciated the opportunities afforded to me with free membership at 65 and Silver Sneakers. Joe registered my friend and I and asked if we considered getting a trainer. We did, and I am so grateful. Our trainer Scott is excellent! He is personable, experienced, and listens to our needs and requests. His explanations are clear including safety reminders, and is gradual in increasing reps/weights. We look forward to our weekly sessions, and walk away feeling great. My name at LA Fitness is D. Wenzel. Thank you Scott!1

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★ 5

We are enjoying Scott’s training abilities and the dedicated space allotted for personal training exercises.

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★ 5

Shelby Ealem has been the very best of three trainers I have had! I can’t say enough good about her!

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★ 1

About two months ago, I signed up at this location. On the registration day, I was offered a special personal-training package. There is a person named Joe who works there and is responsible for the personal-trainer program. I specifically asked whether I could cancel at any time, and they told me “yes.”

After the sessions started, I realized that the designated area for personal training did not have good facilities and was not clean. I requested to cancel the program. To my surprise, they charged me another $285. This is extremely disappointing, especially considering the poor quality of the training environment.

The person handling the registration was not honest; they only seemed to care about business and charging people, not about quality or proper management. From today on, I will never set foot in this club again. It is shameful to charge a student like this and refuse to cancel the service while providing such inadequate facilities.

I will first contact LA Fitness, and then I will report this issue to my bank for future transactions I am fully prepared for any legal dispute with any individual or with this club, because it is my right to receive proper facilities and having respect when I pay for a service. I was lied to on the very first day, and what happened today is the result of that dishonesty.
Sorry for Ann Arbor
Sorry for the people who goes there

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★ 5

Training with Scott D. Great information on why and how to do correctly. Set new goals to work towards. Appreciate the insight and expertise. Andy

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★ 5

Great facility. I personally appreciate the personal training exclusive area as I am new to this. I have seen great results with trainer Scott.

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★ 1

Beware: This LA Fitness location repeatedly closes the pool and spa with little or no explanation. Sometimes the pool is shut down for a month without any clear notice to members. Very disappointing for anyone who needs consistent pool access.

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★ 5

I absolutely love training here. The private personal training area is amazing super clean, spacious, and has everything you need! My favorite trainer is Scott Dwyer, who always keeps me motivated and makes each session fun and effective.

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★ 5

I have been a member of this location intermittently since March of 2020; I took advantage of free time and extra money to purchase a membership and splurged on a personal trainer as well...SCOTT DWYER-PERSONAL TRAINER was the BEST experience I have ever had with a personal trainer(I have had three) when LA was in briarwood; I was in my 20's and out of shape but healthy, and with the personal trainer I had at that location I learned to be more food conscious.
Six years ago (in late 2019) I was hit by a car on vacation in Arizona, and sustained injuries that left me weak. When in 2020 I started with a different personal trainer than Scott, I was quite disappointed and unsure of weather I was going to continue with him, then Scott entered my life!
Scott had recovered from injuries, so I knew he wouldn't push me too hard but would also help me get stronger.
I had recently turned 40 and was worried about how out of shape I was, as I age. Scott helped me find and engage my ABS again!! We met my goals, I lost a lot of weight, and we utilized 15+ of the machines in the club, and the personal training area to get me stronger again. Scott made a structured plan so I never got bored with the workout routine, and boy was his schedule busy!
I had to fight to get a set time two days a week! He is very smart, he knows his stuff and if I could afford to, I would have him get me where I want to be now, but he did teach me a lot, and that is priceless to my current workout routine. I am so happy for this club, being in a generally convenient location for me and them employing knowledgable trainers like Scott.

Source: Google

★ 5

We recently joined and appreciate the staff, location, and value. We took advantage of the complimentary fitness assessment and personal training program recommendation. Joe Door gave us the guidance and Scott Dwyer took us into our training. About two months in we are stronger and feeling really glad we joined and committed to continuing. Very positive for us!

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★ 5

Strength training here has been very helpful for my husband and me. Recent trainers Cal and Miles have both taught us a lot! We like using the dedicated area for training.

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★ 5

Scott is a professional trainer, knowledgeable, Experienced, diligent, motivational!

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★ 5

I just joined LA Fitness on Maple Rd. this fall. I signed up for the personal fitness and love the reserved area for our sessions. I’m also able to use the space in between sessions. I like that it is small and provides all the basics I need in between sessions. My trainer, Scott, is 5star. He asks questions and listens to my needs and ‘challenges’ and then adapts my session accordingly. I also use the pool. While it is small (3 lanes), it is 25 yards long. Those using the pool are great about sharing the lanes.

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★ 5

Scott is an awesome trainer! I’m extremely happy with his knowledge and approach to building strength.

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★ 5

I started at LA Fitness because they participate in Silver Sneakers, but then decided to try personal training. I started working with Scott and he has been nothing short of amazing. I also see a physical therapist for neck and back issues and Scott has worked alongside my PT to give me great outcomes. My PT is very impressed with his training and is even referring some of her patients who want to workout at a gym.

Source: Google

★ 1

This place is absolutely disgusting. Zero standard of cleanliness. The weight floor is full of hairballs and dust bunnies, the mirrors are streaked, there is dirt and grime on every machine. The pool area is deplorable. It includes a fully rusted handicap chair, scum lines, brown foam and hair everywhere. Sunday morning there was zero toilet paper in any stall and just a big roll left on the counter. Multiple members in the locker room speak of staph infections they’ve received here. I personally have developed a rash on my back that cleared up upon taking a week away from this place. The lockers do not have a code to lock so you are required to bring a lock which is inconvenient compared to other gyms. Multiple stair stepper machines are broken. There is no hip thrust machine and poor leg press options. Extremely disappointing environment

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★ 2

The building has not been cleaned in a week. The men's locker room is gross. Urinals are dirty and floors not mopped. Since the hand dryers have been installed a lot of men don't wash there hands. Beware of using the equipment, wipe it down before and after you use it.
Spinning room floor has sweat and debris on the floor. The bikes have not been cleaned in ages.
Please keep a regular cleaning cycle and bring paper towels.

Source: Google

★ 5

I’ve been going to this gym for a few weeks now and overall it’s been a solid experience. The place is clean, equipment is in good shape, and there’s usually enough machines open even during busier times. The staff is friendly and they actually greet you when you walk in, which is nice. The locker rooms could use a bit more space, but they’re kept tidy. I also like that they offer a few group classes throughout the week. It’s not fancy or over the top, but it gets the job done and keeps me motivated to show up.

Source: Google

★ 1

This is a bad place to go if you want to use the pool. There's no suit dryers in the locker rooms. The pool is regularly dirty and shows signs of imbalanced water chemistry (regularly foamy and full of particles). Currently the pool is closed with no updates or way to check if it's open without calling.

Finally, to activate the membership I had already paid for through my insurance I had to wait to meet with a specific staff member. We set up a meeting and he had me type my own information into his computer... This is what I needed to wait a week to have an appointment for.... He also didn't give me a physical ID tag and told me I needed to use my phone. Overall, this reflects the poor quality of customer service at this location.

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★ 2

It’s a smaller la fitness
No basketball ball court , small trainer section like half the size of any LA fitness training/crossfit/turf section
Doesn’t make since why it’s a signature club paying extra money and getting so much less don’t recommend unless it’s the closest gym to you if you can avoid I would
Pool / spa hasn’t worked for 2 weeks basically this gym is lowered to the level of crunch fitness

We expect the signature clubs to have EVERYTHING the other clubs have. That is not the case

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★ 1

I am very disappointed with the way I was treated at the gym. A staff member named Chris at the front desk was extremely disrespectful and rude to a guest I brought with me. The attitude and tone were completely uncalled for and the experience uncomfortable for both of us.
The front staff should represent the gym in a welcoming and professional way, but this interaction was the opposite.

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★ 5

As a senior, nothing is more pleasant than walking in and being greeted by the smiling and affirming faces of AJ and Adam. The facility works well for my needs, the guests have become friends and I never feel judged.

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★ 2

Very dirty wet area and water pressure low and always something not working in wet area

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★ 5

Excellent equipment, not too crowded. AJ and Adam were very welcoming. Overall great gym!

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★ 1

The pool was disgustingly cloudy and dirty, and looks like it hasn't been cleaned or vacuumed in a long time. I went on a day pass. Needless to say, not joining this club to swim in a dirty pool. You'd think having a consistently clean pool to keep members safe would be a priority. The hot tub also looked really cloudy and dirty. 🤷🏼‍♀️

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★ 5

Good range of equipment, AJ at the front desk was really helpful!

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★ 4

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★ 5

Aj was extremely helpful and was

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★ 5

AJ was helpful and customer focused!

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★ 5

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★ 5

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★ 3

The staff are nice and improvements have been made to the equipment. I’d be satisfied if the jacuzzi could be maintained more and the cable machines were improved.

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★ 5

I am visiting from Florida and go to LA fitness down there in Orlando area Anna was so sweet and nice. I called her in the morning and said I was able to come in. The gym is great clean I’d loved the infrared sauna. Next time I will bring my swimsuit

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★ 5

My wife and I always stop by this LA Fitness location, and every time we visit, the experience is consistently positive. There is a gentleman named Ajent who always greets us with a warm smile and great energy. It really makes a difference. I even told him he has a future in sales.

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★ 2

I think this place is DESPERATE for money!! To keep calling my phones multiple times a day is considered harassment. Someone has been trying to get me to come in and look at this gym. I was offered a free 3 day pass to try. I told them that I would think about it but wasn't too interested. Well since I didn't respond fast enough they took it upon themselves to start calling! I checked out some of these reviews and put two and two together. Basically trying to force me into a contract that I would have issues breaking. I never said yes or that I'm interested. I'm satisfied with my current gym and will not be switching. Please stop calling because your number is blocked! :)

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★ 5

This is my everyday gym, well at least 3 times a week. The staff does a great job of keeping things clean and having any equipment repaired quickly. It's a nice mix of people.

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★ 5

Place is clean equipment is great sauna isn't very hot as I would like it

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★ 5

I love this gym, my friend and I went for the 3 day pass and it was so much fun compared to planet fitness. We went to a yoga class and a Zumba class both of which were a lot of fun. And to top it all off they have a really nice sauna and a pool. The gym equipment is really nice, the dumbbells go up to 100 and you can always find a machine to go on because it’s not very packed. John also helped us get acquainted with the place on our first day so thank you! Overall I would say this is a great gym.

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★ 5

Loved John, he was super helpful. Great customer service and super nice gym

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★ 1

Was a long term member of this gym. Initially when I tried to cancel my membership I was told the person who has canceling authority "was not in today" and I'd have to come back at a specific time window. I came back and told them I wanted to cancel the family plan I was on because I separated with the person on that plan. Found out 4 months later that I've been being charged for the other person that was on the account and that I should've read the email that was sent. Management stated there was nothing that could be done, despite the membership not being used. Overall am feeling pretty upset by the lack of transparency and communication.

Source: Google

★ 4

Great place to swim.

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★ 5

Absolutely wonderful staff, and clean environment! I think his name was John, but whoever it was did a great job walking me and my husband through the different membership options and which one would be best for us. Thanks again, and I highly recommend this gymnasium!

Source: Google

★ 5

All ages are welcome, I love the size of this place

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★ 1

I visited the Ann Arbor LA Fitness with a 3-day guest pass and was treated extremely rudely by the membership manager, He questioned my residency status and then proceeded to insult my personal decisions with unprofessional and offensive language. When I filed a formal complaint, the company only suggested that I call the same club — no apology, no resolution. Very disappointing and unacceptable behavior. I expected better from a national fitness chain.

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★ 5

Very kind and welcoming. Equipment in good shape and treated me very well

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★ 5

Fantastic Staff, was shocked at how nice and friendly they all were! From the operations, to sales, to personal training, everyone was so friendly.

Definitely the kind of supportive environment I look for in a gym. 5 out of 5 stars for sure.

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★ 5

Fantastic experience! Love the new infrared saunas and staff is incredibly friendly 👍

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★ 5

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★ 1

Staff is semi competent half the time. IE 25% of the time youll actually see someone that can do there job.

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★ 5

Nice layout with lots of equipment, super helpful staff.

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★ 5

Im sorry i called you shrlaran i let god to judge and thank you John for your time , im going to different gym

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★ 1

Denying us to the gym and increased the price whem we got there and lied on the phone . You thirsty for money but you will never find peace in your heart in thr name of Jesus. Keep seeking the money and never call me on my phone you charlatan

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★ 3

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★ 3

Clean, mostly organized, large and not crowded at off peak times. Members are generally respectful although some people are hazardous. Staff are good as well. Given the size of the gym, it could use another 1-2 barbell racks.

At one point they started doing loud construction/jackhammering without warning anyone, hearing protection should have been forewarned for everyone in the gym.

As far as LA fitness goes, way better than the Los Angeles locations.

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★ 1

The place is dirty,

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★ 5

New saunas open now!!!

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★ 5

I told staff that the clock in the pool wasn’t working and it was fixed the next time I came. Madison really responded quickly to my concern.

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★ 5

Very helpful and friendly. Great equipment. Had a good workout here.

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★ 1

Went to go do a guest passes cause other gym in the area was closed due to unforeseen circumstances. Was then requested by a worker that instead of just letting me use the “free” guest pass that I would be required to write a 5 star review for the Ann Arbor LA fitness and claim that the other gym I attend was terrible and had sewer smells in order to be able to workout at LA fitness. That is absurd and widely inappropriate.

Source: Google

★ 5

LA Fitness is awesome! I have been going three times weekly since mid January. I signed up with Joe who was very informative but not pushy at all, and a very nice man! The two staff at the front desk, Madison and Alex greet me with a smile AND by name every single time I walk in! Last but not least is my Trainer Alice. She has been by trainer ever since I started. She has never missed a day with me, teaches me something new weekly and reminds me with her contagious smile to engage my core! I need those reminders because I’m not a natural exerciser. I would never know how to work the equipment without her! She always ends our sessions with “I appreciate you!” With a thumbs up and smile. I highly recommend Alice if you need a Trainer! LA Fitness is very clean, big windows, lots of equipment that always works, many classes to choose from. The parking lot is always almost full which speaks for itself. That you LA Fitness 💪

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★ 5

LA Fitness Ann Arbor location is a great club. Amazing atmosphere, staff is super helpful, -and place is clean. Great place overall

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★ 5

Gym is super clean and not over crowded! Better than the other gyms around the area.

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★ 5

It’s clean and not overcrowded.

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★ 5

micheal was dressed to a T waist gone super chill

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★ 5

Good gym nice and clean

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★ 5

great location, not crowded, great equipment and overall just a good experience.

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★ 5

Great workout. Clean. Plenty of space.

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★ 5

I’ve been to many gyms, but my experience at LA Fitness has been truly exceptional, thanks to Michael! From the moment I walked in, he greeted me with a friendly smile and made me feel welcome. He’s incredibly knowledgeable about fitness, always ready to offer expert advice on workout routines, equipment use, and even nutrition tips.

What really sets Michael apart is his dedication to customer service. He goes above and beyond to ensure that everyone feels comfortable and motivated, whether you’re a beginner or a seasoned athlete. He’s always available to answer questions, provide encouragement, and keep the gym running smoothly.

It’s clear that Michael genuinely cares about the members and takes pride in his work. If you’re looking for a gym where the staff truly makes a difference, LA Fitness—especially with Michael on the team—is the place to be. Highly recommend!

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★ 5

Great facility! Loved the pool, which was actually warm!!! Hot tub was HOT out was amazing after a work out!

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★ 5

Michael GM did a great job at helping me get my guest pass situated and treat me to a amazing workout

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★ 5

Joe is one of the best personal trainers I have ever worked with. Very knowledgeable and personable.

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★ 5

I had an excellent experience as an introduction to the training. Joe is funny in lightning and a great trainer.

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★ 5

George was extremely helpful showing me around the gym and getting me started with my membership. He also showed me all the perks of being a LA fitness member. I definitely recommend this gym to anyone in the Ann Arbor area.

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★ 1

Plz, If you agree with me then file a complain with the Ann Arbor health department cause
there’s no soup frequently / mold & dirt everywhere / towels worn out
+ Sauna is under a lawsuit & will never open soon / Jacuzzi always closed for maintenance and never gets fixed
++ It’s horrible how management only replies to 5 stars reviews which I think are all fake but not one star reviews like mine so shame on MANAGERS for seeing this and doing nth 🫵🏻

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★ 1

I was trying to cancel my membership I called to cancel it they said you can only cancel it by coming here or by mail which made feel like we’re in the 60s anyway I went there to cancel it they said I can only cancel it Monday through Friday. I was gonna put it on hold for three months now I’m never coming back what an awful company. It’s 2025 and you tell me to mail my cancellation paper what a joke

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★ 2

The quality of this location has declined drastically over the last 2 years. The sauna and pool drinking fountains have been broken and decaying for over a year, the hot tub is out of order almost monthly, and 1/3 of the pool is regularly closed off for swimming lessons. My roommate has seen feces on the seats of the men’s locker room, and they’ve started charging + increasing monthly fees for using towels.

If you need a pool, unfortunately this is one of the few options. If you only need cardio and lifting equipment, I would go somewhere else.

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★ 5

Super friendly staff and nice facility!

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★ 5

Mike was very helpful and professional
Was also super friendly and dress to a T
Also gave me a good deal I recommend to see Mike!

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★ 5

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★ 2

Sauna has been broken for over a year. Hot tub is always broken. Stopped giving towels to members. No plans to fix it and absolutely zero info given to members. Still charging full price. Not sure how this can be considered a signature club.

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★ 2

This health club is too cold inside to have an effective workout in the winter. I have been working out over 30 years, in many health clubs and gyms, in different cities. LA Fitness Ann Arbor is the only one where it’s too cold. I frequently complete a full workout and am not warmed up. All the employees I have spoken with, excluding one sales associate, acknowledge it’s too cold. I have seen employees wearing coats in the club. The overhead circulating fans exacerbate the situation. Before signing up for membership, you should workout when it’s cold outside.

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★ 5

This place is huge and has tons of new equipment and is an awesome people to work out with.

Pool, sauna, cycling room, all the weights and cardio equipment you can imagine.

The hours are great and the staff is super helpful

Whether you’re looking for training or just any kind of help in general, Joe, Mike and Madison will definitely get you where you’re looking to go and point you in the right direction

These guys do great work every day and run this gym very well go here and you will love it!

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★ 5

Mike was super helpful in figuring out a plan that worked with short term schedule!

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★ 5

We met with Joe Dorr the personal training director who does onboarding for insurance. We had lots of questions and he helped us get set up. He was very patient and helpful throughout the process.

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★ 1

The most unsanitary gym I have ever been to. If you wipe down any of the barbells, they will come out brown because they are caked in grime. The locker rooms are disgusting, it looks like mold is growing in there. Also not to mention the sauna has been closed for years apparently, probably for the better given how badly everything else is maintained. Don’t waste your time here.

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★ 1

This place is the worse. It is almost few years Spa is out of order and hot top was not working for months, last week start working again today 2,11, 2025 it is not working. Every one is unhappy.

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★ 3

The club has good parking lots of equipment, but the major complaint is cleanliness. The floors are usually always dirty. Equipment needs cleaning oftentimes. Wet wipes and rags are left on the equipment and are still there. 3 days later, I would hesitate to put my foot actually on the locker room floor. Or in the showers, even if you complain it stays the same. They need to have more cleaning staff or pay them more.
The staff are friendly enough. That seem powerless to take care of these simple issues.

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★ 5

gyms really clean, nice greetings and good deals

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★ 5

Gym is clean, great help

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★ 5

Mike is very welcoming, facility was very well maintained

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★ 5

After joining LA Fitness we decided we needed a little more direction to get into shape so we signed up for personal training as a guide on what exercises would be best suited for us. We have had the pleasure of connecting with Alice B as our trainer. She is helpful in showing us the proper use of the equipment and makes each session a little more challenging. We are motivated to show up and enjoy the time we spend with Alice. The plus side is on the days we don't have a personal training session, we have the knowledge as to what to do to best utilize our workout time.

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★ 5

I met with Alice Boyd on Wednesday at 1:30 on January 29th.
Alice is the Physical Trainer.
She maintained a flexible schedule for my various needs. I appreciated that.
She has a lovely personality and is extremely supportive and positive.
I like how the machines work. They seem to be very thorough and easy to use. Clean and well maintained.
Alice adjusted machines to my level of ability. I enjoyed working with her and look forward to my next three sessions.

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★ 5

Michael great guy. Helped me out got a really good deal!

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★ 5

This is by far the best gym I have ever been to. There is plenty of equipment and it is super clean. I have been training with Christine and she truly understands the challenges of a woman in the 50s. She is awesome!

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★ 4

Facility is well maintained staff is friendly and helpful. Personal trainers are great, especially Christine. The thing s that would make it perfect is for it to have a suit spinner and for the hot tub to be usable more consistently.

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★ 5

Mike is solid pretty drippy

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★ 5

I initially joined LA Fitness to support my son's weightlifting journey, and he encouraged me to start lifting as well. I was lucky to work with an incredible trainer early on, who unfortunately left the gym. However, I've since had the privilege of training with Shelby, a highly skilled and dedicated trainer who meets with me three days a week.
Shelby is extremely knowledgeable about all the equipment and is meticulous about my form, helping to prevent injuries. Thanks to our work together over the past year, I've been able to take on challenging hikes, including the Mt. Everest Basecamp trek earlier this year. I'm incredibly grateful for her expertise and guidance!

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★ 1

Very poor customer service.

I've been a member since December, and my wife came with me with the intention of checking the gym out and potentially joining. Her entrance was denied, and I was told I didn't have guest passes. They made us pay for her entrance to only find out that my account had guest passes, so they lied to us. When I approached them to ask for a refund and use the guest pass, they said they couldn't do it because she had been a member before.

This was the fastest way to turn down a sale and lose a customer.

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★ 2

While it's conveniently close, it really leaves a lot to be desired. Several amenities at this "signature" club are unavailable. The sauna has been closed for over a year, the hot tub is closed "under maintenance" weekly it seems, and a lot of the important accessories for working out are off limits unless you pay for personal training, even when no one is personal training. Equipment I used for PT, bands, backward walking, and light dumbbells to name a few. For anyone that needs it, the kids area is also permanently closed.
Beyond that, it's not clean and weights often aren't put away. This is partly clientele's fault, of course, with disposable wipes strewn about and shoved in machines, urine sprayed about the toilets, and a frequent stench in the locker room. I know it's a locker room, but I've been to many other gyms and it's usually not this bad. The bottoms of the lockers are pretty gross as well. I dont believe they're ever cleaned.
These things stacking up have encouraged me to write a review as I finally leave for another gym that's without these issues. No hot tub, but the tradeoff is worth it.

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★ 5

I’ve been training with Shelby for about six months. My strength, balance and flexibility have all improved significantly. Highly recommend the training program!

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★ 5

I have been training with Shelby for a while now and she is absolutely the BEST . She works really well with me. She is extremely helpful and sensitive.

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★ 5

I never worked with a trainer before but signed up for sessions with Shelby and never regretted my decision. She guided me through different exercises with increasing intensity and weights. I was rarely sore. We joke a lot about her counting but it makes the time go by and I look forward to my sessions with her. And the results have paid off in my bone density readings. What could be better?

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★ 5

Classes are very good

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★ 5

Fabulous place to train, good people, great environment, and lots of fun!

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★ 5

I like the variety of equipment, accessibility, availability of equipment, and the staff Michael, the new general manager as well as Joe Dorr the personal training director are very helpful as well. I would absolutely recommend LA Fitness in Ann Arbor!

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★ 5

I want to give a shout out for my personal trainer, Alice Boyd. I’m a reasonably fit older woman, and Alice knows how to find the areas I need to work on and improve them. She is super nice and encouraging, and the workouts are a lot of fun!

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★ 1

This is by far the worst LA Fitness I’ve been to. It’s dirty, poorly maintained, and incredibly stingy. The sauna and jacuzzi are always “under maintenance,” especially in the winter when you’d actually want to use them. Feels like they’re just cutting corners to save money. Don’t waste your time or money here—there are much better gyms in the area.

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★ 2

Overall good, but recently I have been really pissed off by Jacuzzi being closed for "maintenance". They open it for a week and close it for a month or two and again the same cycle. I feel the management is insincere towards the customer regarding this, so although I'm satisfied with the other pieces of equipment in the gym, I'm starting to explore other gyms to switch to.

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★ 5

I was asked to leave a review, so I will: completely truthful, honest, both the good and bad.

I signed up for LA Fitness because it was the gym closest to me that had locations in multiple states. Having been to a few in California, this location in particular is far ahead of the others! The machines are on the newer side and don’t look like they’re from the 80’s, the people who go there are super kind, and from all ages. Had a lot of cool talks and received good advice from all sorts of people here! The staff are nice and usually always available for general questions. Having gone at the brink of dawn, during lunch, afternoon, and late in the evening, the gym is never quite full enough where you need to wait for a machine or anything else. They have a pool and locker room, but I have never used it. They also host spinning or dancing classes but I never tried them either.

EDIT: There’s a lot of one star reviews I was looking at, say for cleanliness of locker rooms or the jacuzzi being closed… not that I’ve used either, so I can’t say if it’s right or wrong; not my problem. But at a minimum, even if it’s cold and in the winter, I personally am not going to the gym to use the bathroom or the pool. I want to work out, get tired, and head on home! Perhaps the other reviewers have different expectations of what a gym (or a “signature” one for that matter) is expected to have and want the extra amenities and benefits, and perhaps I am naive as this is my first gym I’ve ever tried. But for a person who simply wants there to be weights and AC, it more than delivers. For the other reviews that say they had bad experiences with staff, all I can say is that I haven’t had that myself. Take that as you will.

In conclusion, don’t let the one star reviews detract you from coming to try this gym out. The ONLY thing I’d say is a con in my experience is the constant Christmas music played during December, but I digress… (just joking 😁)

A more serious issue worth discussing though… the constant changing of membership deals can be a bit complex or confusing when signing up. Sometimes I wonder if I even got a good sign up deal for example; I truly wish there was more clarity there. I tried bringing it up with the management, and it seems like I’m locked into whatever I initially signed up for. That’s alright, but I do feel like there’s not complete openness there.

It’s not enough for me to lower the rating to 4 or 3 stars or anything, but it very well could be a dealbreaker for other people. That’s why it’s best I tell you here so whatever expectations you have when first coming remain level.

For me, the monthly pay is not world ending. Maybe if you go once a month, sure. But I’m basically paying two dollars per day to spend an hour or two at the gym 5 days a week. Sounds like a good deal to me!

Now, onto the actual training part:
Since I was rather lost on what to do starting out, I signed up for a personal fitness trainer to help me get started. With that said, go check out Shargene for a coach! Talk about a life changer. If you’re a fan of tough love and pushing your limits, he’s your guy. Though he may not show it at first, you can tell he cares about you becoming your best self. You may hurt a lot in the moment after he works you to your core, but the results speak for themselves. Besides, why else would you go to the gym, if not to make the very most of your time and effort?

Started out as a first timer in the gym, all insecure and whatnot… now I’m feeling superhuman. I’ve gained near 20 pounds of muscle since I first started. And that’s only three months worth of progress!

The personal training is very pricey, but that also served well as motivation to not let that money spent go to waste. Full clarity, it is 60 dollars for 25 minutes. 4, 8, 12 sessions per month options. It’s a lot, so use it well, or don’t use it at all.

With that said, I hope this review helps somebody out there make the decision to at least begin their workout journey. Perhaps I’ll see you around sometime!

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★ 5

Alice B is my new trainer. She gives me lots of good feedback back and encouragement. She’s familiar with all of the equipment and really challenges me to improve each time. I like LA Fitness because it’s close to where I live so I’m motivated to go more often. It’s friendly, clean and has lots of options for workouts.

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★ 5

This is a testimonial from my mother who doesn’t use the internet: I am a 78 year old woman with osteoarthritis. I fell three years ago and had a hip replaced one year ago. Physical therapy and swimming did not get me back to where I wanted to be. So I used my Silver Sneakers Medicare Advantage Plan benefit in October to get a free LA Fitness membership. I have less pain plus improvements in strength, balance, flexibility, posture, breathing, energy, stamina, endurance and my overall sense of well-being after three months with KYLE who is my PHYSICAL TRAINER. I am very happy with my progress and plan to continue working with KYLE. Set up an appointment with Joe Dorr. He will activate your membership, show you around and get you on your way back to where you want to be. They call it a work out but I call it a FUN OUT because it’s not work…… it’s FUN.

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★ 1

Micro Aggression
I have been a member of the LA Fitness on Maple Road for a few months. Every time I encounter the woman at the front desk, I feel deeply uncomfortable because of her racist behavior. She has never greeted me first, so I assumed she was just not the type to initiate greetings. However, today, I saw her brightly smiling and saying, "Have a good day," to white individuals right in front of me. When I passed by, she ignored me and stared at her phone as usual. Feeling shocked, I looked at her, and only then did she say "bye" to me. I never imagined I would experience such blatant microaggressions at LA Fitness.

Interacting with her always leaves me feeling upset. Many Asians, including instructors, are part of this center, so it’s hard to understand how such racism could occur here. This incident happened on Monday, December 30, around 12 PM, involving a white woman at the front desk. I sincerely hope nothing like this happens again.

Aside from her, all the other staff members are always kind and welcoming.

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★ 5

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★ 1

This gym membership is not cheap.
Haven't been able to use Sauna in over a year and jacuzzi is out of service alot too! Called corporate to complain several times and they don't help at all.

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★ 1

Nice amenities but place is in dire need of cleaning. Garbage is all over the floor in the locker and pool areas. Last few months seen a steady decline in cleanliness. Other LA fitness I have been much nicer and clean.

1/4/24- been much cleaner as of lately. They now charge for towel service

Update 12/24- still not impressive, feels looks dirty and dungy. Sauna still out of service.

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★ 1

This is bad .. I talked to the front desk and it seems like they ignoring customers and basically saying live with it! They charging for filthy towels !I will cancel my membership today

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★ 1

How you can name yourself signature club? In Winter, not Hot top, not sauna, members should get a discount. Is insane how the respect for the customers has gone!!!

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★ 2

The equipment and layout is nice. But the facility is filthy. The locker room is the worst. I have tried 4 times to cancel my membership, in person. Every time they tell me the manager isn't available. Even during the week between 9-5.

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★ 1

This LA Fitness has been long overdue. Nice facility and maintained. They have a wide selection of machines from cardio equipment to weights.

Dropped to 1 star because the sauna has been down for almost 2 years. Corporate doesn't care. Their excuse is we have an ongoing litigation against the sauna company, not my problem. It's classified as a "Signature" club but doesn't have a racquetball or basketball court.

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★ 5

Friendly staff and equipment in good condition.

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★ 1

Had an issue with them over charging me when I signed up a year ago that couldn’t be refunded for over a week. Bathrooms are disgusting and aren’t cleaned daily. Just tried to cancel in person and was told I need to wait 40 minutes for the one person able to do it to return from lunch. Canceling should be as easy as signing up; the guy who signed me up and took my money was standing right in front of me.

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★ 5

Very clean, maintained very well

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★ 1

Has machines that are functional.
There should be no reason why the plymouth and troy locations have large artifical turf areas with physical therapy equipment and machines while Ann Arbor has a puny turf area that is exclusive to personal trainers, as well as lacking proper deadlift platforms which basically all commercial gyms save planet fitness have.

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★ 4

Solid gym, pool area is nice and functional but looks a bit rough compared to the rest of the facility. Only one powerlifting rack. Too many cardio machines. Certain pieces of equipment reserved for personal training clients.

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★ 5

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★ 1

Repeatedly rings my phone despite me being fat and living in another state.

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★ 5

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★ 5

Nice facility, I feel the good vibe with the new management! Trainers are all awesome! Best Zumba class in the county! And the cycle classes are great!

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★ 4

I love this club! It is big, airy, stocked with great equipment and clean. People at the front desk are friendly.

There are numerous classes to take if you chose. LA Fitness is a vast improvement over the old Bali club.

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★ 4

Maintenance could be better!

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★ 1

I had a 7 day pass and only went 1 day, staff is arrogant/ huge ego's , equipment is ripped and attachments to equipment are falling apart torn grips , sauna and hot-tub out of order for over 6 months (is what a guest told me) the drinking water is A2 tap water, at $40 a month at least have your amenities working, and pay for a clean drinking water service, these people are being cheap, and want a country club vibe. I will not recommend to anyone

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★ 5

Clean, well-maintained, excellent range of equipment and weights. Shyann is a terrific personal trainer, focused on functional training - highly recommend.

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★ 5

The facility is great and the staff are world class! Shyanne and Joe are my favorites

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★ 3

Beware of upselling personal training, and unintelligible contracts. We had a personal training contract, but our trainer cancelled on us several times, so we were unable to complete our allotted sessions within the contract period. We were then required to pay for an extra month in order to use those sessions.

Eventually we were transferred to Shyann. She listened attentively to our goals, and designed a program to help us meet them. Kudos to Shyann; she is excellent!

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★ 4

My experience at LA fitness in Ann Arbor has been a very good one. I'm a shorttimer so I haven't made use of the entire facility ...but I was smart enough to get the best trainer, Shyann. Her doggedness and humor, both, are helpful to someone who has taken an enormous amount of time away from fitness. It's been a great experience.

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★ 5

I started personal training with Shyann recently. She's a good combination of calm, encouraging with a great personality and a big well of knowledge.

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★ 4

I've been taking a weekly personal training class with Shyann (an athlete, herself) for some time now and enjoy her enthusiastic guidance in challenging me with new approaches - I don't want to give away her techniques but she has me doing things I've never done, seen, or heard of before! I'm better for it too!

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★ 5

I just joined LA Fitness and I love it. Especially my personal trainer, Shyann.
She is challenging, creative and knowledgeable. I look forward to our sessions. Thanks Shyann!

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★ 5

Beautiful facility, very clean and modern. Shyann comes has great credentials and is super qualified.

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★ 5

Shyann is a great personal trainer - she really thinks of ways to work on my many weaknesses (including core strength). Enjoy my sessions with her and at the gym

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★ 5

My wife and I are over 75 years old. We are training with Shelby three times a week. We are very happy with her and feel more fit every week.
The facility has enough equipment that we don't have to sit around waiting for an apparatus to become available. The people who operate the facility are pleasant and helpful. All in all, 10 out of 10.

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★ 5

Hello guys! I took a trip to Los Angeles and tried out the LA Fitness there. My experience there compared to the Ann Arbor location was quite different. The Ann Arbor location is exponentially better for several reasons. Our equipment is much better, classes are better, bigger and cleaner space. And the Ann Arbor locations staff is fantastic. Joe Dorr the personal training director got me started with my Silver Sneakers membership and did a short and informative consultation as well as tour. I highly recommend LA Fitness Ann Arbor!

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★ 1

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★ 5

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★ 2

Staff is friendly and helpful, but showers are fairly unclean and have black mold.

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★ 1

Belle at the reception was extremely rude. I was charged an extra month (1 month as per policy + an additional month since I was 20 mins late to reach LA fitness on my last billing date). Their cancellation policy requires you to cancel between 9am -5pm ( when most people have to go in to the office ). I went into LA on Friday at 5:20pm just before my next billing date and they said that their manager wasn’t available and so they couldn’t cancel my membership. I went in again on Monday and I was charged for an entire additional month since the current billing cycle started over the weekend. When I requested for consideration as it was a matter of 20 mins I was spoken to very disrespectfully. I personally think that gym is really bad in terms of service and support. Their sauna has been out of operation for almost a year and there was no drop in membership prices. They seem to be more focused on getting memberships and charging fees than on improving quality of service.

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★ 1

Has gone terribly downhill.
Sauna has been closed for about a year.
They have reserved swim lanes for some swimming school and they train toddlers there. wonder how clean it is. Without pool and sauna, it is no diferent than planet fitness at 4 times the price. not sure why they are "signature" .

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★ 1

Attached are pictures of the lack of cleanliness in the women’s locker room showers. As you can see, there is mold, mildew, soap scum and bacteria growing all throughout these shower stalls and glass doors. To be frank, I feel more unclean after taking a shower in these shower stalls. I don’t believe it is healthy and in best interests of the other members who pay a premium fee to use these facilities, also given the sauna has been broke down for over a year with no signs of reopening, but that is a major separate issue.

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★ 4

Very friendly snd welcoming environment! Max in sales and Jason at the front desk are awesome! Professional and friendly!

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★ 2

Bring in a steam sauna ! The electric drying room was silly when it was New

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★ 4

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★ 1

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★ 5

Great fitness environment, clean & great welcoming staff! Love ❤️ working out here positive input!

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★ 1

Lockers rooms constantly out of soap, paper towel, toilet paper. The sauna has been broken for 9 months with no plan to repair it. Seems to be due to a lawsuit between the sauna company and LA fitness.. very unfortunate that they offer no means of remediation for this inconvenience to customers although I have asked SEVERAL times.

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★ 4

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★ 4

Can get crowded depending on the time and day

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★ 4

Not bad for an LA Fitness. Not sure what makes this club “signature” but it’s pretty dead outside rush hour and has all the equipment one would need

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★ 5

It has many options. It is clean. People who work there are cordial. They have a pool.

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★ 5

Nice facilty and friendly staff

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★ 3

UPDATED REVIEW (4/1/2024): Used to really like this gym but it feels like it's going downhill. It's becoming increasingly dirty (dust everywhere and trash left on machines and in locker room for days). Also, the sauna has been closed for months due to a "lawsuit" and they don't seem to have any plans to replace it. Big bummer throughout the winter. The hot tub is also routinely broken or not hot. Wish they would just charge a little more and make improvements.

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★ 1

***UPDATE 3/12/24****

To much of my suprise, several items have finally been resolved.
However, I believe that is in response to a rather strong worded email to corporate. all items have been corrected aside from the sauna. Yet, no response was even acknowledged.

Communication is next to none with these guys. the structure of corporate/ facility ownership is unclear.

When mentioned frustrations to one employee, They even stated its mostly and endless chase trying to get anything higher ups.

They must be hurting, as they continuously plaster sign up "Deals". What about focusing on customer retention?!

A step in the right direction, but time will tell.

***UDPATE**** 2/9/24- 11 months later.
SAUNA has officially been shut down with no intentions to repair it or any notice indicating repairs, etc. This is a complete joke.

Also, "SPA" is under maintenance, machines are down, staff have been notified and no repairs. they're just asking for someone to get hurt and a lawsuit to be dealt with. Yet they'll take full price for a "signature" club, with half A** service.

IT'd be a cold day in HE.L.L before I'd say this...but just choose the purple gym. LA fitness is certainly not what it used to be.
Upkeep has been terrible. Turn over is high. They clearly don't pay their employees enough, but have no problem charging premium prices for sub par services.

Update: 3/28/23-
Still no direct update from staff on status.
Went to gym today and all 5 main soap dispensers were completely empty. when notifying front desk staff, they just shrugged it off. Turn over rate on cleaning staff has seeemed to be very high. sad they ask for high fees but pay their staff poorly.

Update: 3/21/23-
Made several points of contact about this to front desk, “messages” through the app and even one to corporate. Not one response.

Will update once corrected!

3/7/2023- MENS SAUNA IS BROKEN, CANT SEEM TO REPAIR!

I have been a member since opening day. At the time it was a wonderful place.
However, post covid, it has seem to really gone down hill.
from general cleanliness, machine maintenance upkeep to broken amenities.

The Sauna has been limping along for well over a year.
approximately half of the heating elements are out.
(cool to the touch)
Infrared sauna is stated to be around 145 degrees, despite warning sign saying 185.
Thermometer barely breaks 110 & is below 100 when people are in and out.

Only the upper seating elements work. and only one unit is above 500degrees.

There have been several "work orders" completed on it to which they say resolved, but this clearly is not accurate.

I cannot get a clear answer as to any new work orders or willingness to repair it other than "it is very expensive."

I suppose the rates are too cheap to justify repairs.

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★ 3

Rude nowadays 😒

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★ 5

They have a good assortment of weights. Staff is friendly and helpful. They clean a lot.

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★ 4

In general great facilities. But at least 1 thing always seems to be broken or not working right. The sauna in the men's lockerroom has been broken for over a year & it seems will never be repaired. The spa broke down for about a week over a month ago, it had been too acidic. But a few days after that was fixed the spa brokedown again & has not been repaired since. Parts were acquired & a repair company was to fix the spa this past Monday, but didn't show up. So that is where it stands, getting either that or other external repair company in to fix the spa.

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★ 5

Ethan and jasmine are very helpful and the facility is very clean love this place!!!

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★ 1

Ehhh, I don’t recommend this gym due to these issues:

— this place is a madhouse between the hours of 4-7, like it’s so busy that you have to stand around waiting for a machine, then to make it worse, the people using the machines are just staring at their phones.

— so much wasted space in here that could be utilized. Like reduce the cycling and HIIT room. Nobody uses it and the lights are never even on for anyone to use it. And the space in the back behind the row machines is all just wasted space.

— a lot of the machines have tears in the cushions and/or other defects.

— the men’s bathroom is disgusting. I have to hold my breath every time I use the urinal, and the garbage can is always overfilling.

— the spa has been closed for months.

— I will say though that the staff are all friendly.

In other words, utilize all the dead space, keep it clean, and understand that this gym is not worth $40 a month.

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★ 5

Great location, staff is always nice and I barely ever need to wait for machines.

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★ 2

A decent facility but if you’re looking for a sauna don’t go here. The sauna has been closed for months, they tried to open it for one day a week. Which was as dumb as it sounds. You would think the price would go down because you’re paying for everything including the sauna. To say the least I’m cancelling my membership here.

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★ 5

Ryan young the General manager he works very hard, and I love the customer service gives to every person he speaks with! Come see him for a membership

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★ 3

Like any other genetic LA Fitness. The sauna, one of - if not the - main reason I for choosing this location to visit, was out order... not to mention, the shampoo/conditioner/body wash trio of toiletries were all low and in dire need of refills.

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★ 5

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★ 5

I love working out at the LA Fitness Ann Arbor Gym. I really like the facility that has a great selection of exercise machines. The gym has a 3 lane 25 yard pool as well, which is great! Every visit is welcomed by a very friendly receptionist at the front. All staff at the LAF A2 are very friendly and supportive. Without an initial free consultation with the training program manager Joe D., I would never have made the best decision to date. (Thank you, Joe!) I started a personal training program in April of 2023 initially as a way of recovering from arm injury during cross-country skiing and needed to build more upper body strength. I selected Ome as my trainer and since then my strength has improved greatly and my arm injury has healed. I then geared my training activities more toward a swim race that I completed (quite successfully) last month. In both instances Ome tailored my training needs to my goals and it really produced results in terms of overall muscular and joint strength. Throughout this past eight months or so I have found him to be very encouraging and positive - encouraging, but not pushing and always asks about any problems from other training (golf/swimming). He really listens to and cares about his clients and is very creative in applying diverse training methods suited to a client's needs. I've really enjoyed and benefited from working out with Ome and keeping up the good exercise at the LAF A2 gym in general.

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★ 3

This is normally a great gym except on the days it isn’t open on time.

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★ 2

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★ 3

***UPDATE** I give LORI the 5 stars***********
she is the only one that acknowledges customers walking in and out.

The cleanliness of the gym could be a lot better. None of the machines are every wiped down. The same sweat from the day before remains on all the cardio machines. Dust an inch thick. Women lockers are never cleaned. Dust, dirt and hair lay in them.
It's the small details that actually are huge. Management needs to be more involved.

This review is based on first impressions walking into the gym. (also a personal trainer) I was already a little hesitant and a little anxious as some people usually have walking into a new gym. Lori greeted me and was very helpful and welcoming, willing to answer any questions. She was extremely friendly and down to Earth. It was very comforting.

She set me up for 3 days to visit and work out to see if I like it. Coming from a gym that isn't so nice of course I was much happier walking into LA Fitness.

Needless to say, I will be signing up for a membership!

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★ 4

Overall good .

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★ 5

Just a perfect gym. All sorts of equipment, 23-meter pool, clean lockers, showers, full bottles of soap and shampoo, friendly staff. Love it. Always feels so good after leaving it.

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★ 1

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★ 1

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★ 1

I walked in this morning 10/3/2023 to inquire about a membership. The indolent heavy set woman at the desk could hardly be bothered. She wanted me to fill out a form and then told me to have a seat until someone could address my questions. I asked her how long that would take, and she shrugged her shoulders indicating she did not know. I guess this is just another establishment with a very big sense of entitlement that the customer exists on behalf of their convenience. I handed her back the form, and walked out the door. Apparently these people think they are the only business offering fitness opportunities in Ann Arbor: not!

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★ 1

Too expensive, not enough benefits. The pool had a extension cord running from a door across the wet floor to power a fan or something. Dangerous.

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★ 1

I would 100% recommend staying away from this gym. I really believe the reviews for this gym are fake.

1- they charged me for personal fitness sessions that I did not take even though Joe Durr or Dorr told me that if I cancelled sessions I won’t be charged.

2- I was then charged a monthly fee even though I cancelled BEFORE they charged me. (Mind you I paid first and last months membership fees.) BELLE (the gym manager) then told me LA FITNESS didn’t charge me and that I should dispute the charge with them. I recorded our conversation because I knew she was lying. I disputed one $49.99 charge and they fought the dispute even after wrongfully charging me.

3. They would lie and tell you anything you need to hear so that you sign up for overpriced personal fitness classes ($60 for 25 minutes.)

4. Belle is very slow and incompetent and shouldn’t be anyone’s manager. I’m not sure which man she pleased to get that position but she is not the right person for that role.

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★ 5

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★ 5

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★ 4

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★ 5

Love it

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★ 3

No basketball courts like typical La fitness’s have. Broken sauna for about 3 months. Doesn’t really have anything that crunch doesn’t have unless you like specific classes. Overpriced

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★ 5

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★ 4

Great gym showers could be cleaner though

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★ 2

fake reviews

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★ 5

I enrolled into this gym since it was near home and had some personal goals to achieve, I ended up going to personal training sessions with Ireen.

She is truly awesome. She has very good set of routines and exercises that align with your goals and personal level of fitness. Very professional as well as flexible with your schedules (I work long days and travel a lot)

Highly recomendable.

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★ 5

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★ 1

I wouldn’t recommend this gym to anyone and the staff was extremely rude

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★ 3

It’s got what you need. Locker rooms aren’t clean—the showers + pool areas particularly so—and when something like the sauna breaks, you’re not sure when it’ll be fixed as a paper sign reading “scheduled for service” is posted on the door for weeks at a time.
Overall, it’s fine and the folks are friendly, but it does need some detail work to live up to the standards of other LA Fitness locations I’ve been to.

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★ 5

Signing up for personal training at this gym has been one of the best decisions I've made this year! I've been lucky enough to have Faith as my personal trainer who helped ease me into a workout routine when I was new, and has since continued to change and develop the routine to push me harder to meet my goals. She's always friendly, always helpful, and brings great energy to the gym, and she's taught me to enjoy fitness for the first time in my life. Highly recommend her as a PT and LA Fitness to anyone who wants to make personal health and fitness and priority in their life.

This LA Fitness has great equipment and lots of it so I rarely have to wait to use the machines and weights I need to. There's lots of people from different age groups and fitness levels so it's easy to feel right at home. I've never met anyone judgmental or rude and the staff is friendly and helpful. I've not had any issues with cleanliness despite what some of the other reviews have said.

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★ 5

I joined early in 2022 and began personal training with Shelby. She was instrumental in making me very comfortable at the gym, with the equipment and understanding the best ways to meet my goals. She is very knowledgeable, always kind and encouraging. I’m grateful to have found her at LA Fitness.
In addition, I find the facility to offer everything I need to meet my exercise needs at an excellent price (Silver Sneakers).

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★ 5

Have been attending LA Fitness for a year now and have really enjoyed my experience so far. Nice locker rooms with sauna and a variety of equipment but the star of the show is my time with Shelby in personal training along with her coaching the HIIT classes. It’s become a fun place to connect with friends and get an excellent, fine-tuned to me, workout.

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★ 5

I’ve been apprehensive about going to a gym due to the stigma that is attached to it, and not wanting to experience the “judgement” from seasoned gym members. My experience at LA Fitness has been polar opposite. Faith has been amazing from explaining the importance of eating clean and healthy and showing me how to properly lifts weights. Since I’ve been training with her, my physical health has improved substantially. She definitely knows that she’s doing and ensures that I’m always comfortable when working out with her.

Source: Google