★ 1

Hot tub is always down!!!

Source: Google

★ 1

They will lie and mislead you by insisting you must go to your “home club” to cancel your membership — you do not. You can cancel at any location, at any time. They will also claim that “only the manager can cancel,” which is just another tactic to delay or discourage you from ending your membership. The entire process feels intentionally deceptive.

Do not waste your money. Equipment is often broken, locations are inconsistent, and the staff are generally unhelpful and dismissive. Many customers report the exact same barriers to canceling, and LA Fitness is currently involved in a class-action lawsuit regarding deceptive cancellation practices.

If you choose to deal with them, record your calls and document every interaction for your own protection.

Source: Google

★ 1

The gym is terrible. They force you to come in person to cancel, and then bounce you from manager to manager with no resolution. The facilities are consistently dirty, equipment is often broken, and I’ve gone to three different locations in one day where every pool was closed. The staff is rude, and the customer service line is completely unhelpful—they don’t seem to know how to handle even basic issues.

I would leave zero stars if I could. Do not waste your money here. Pricing is inconsistent, the focus is clearly on squeezing dollars out of members, and the company is already facing a class-action lawsuit for their unfair and egregious cancellation policies.

Source: Google

★ 1

I literally felt unwelcome. I still don’t understand why the guy made me watch him train two new employees after a very weird interaction when he could’ve just helped me but instead took my license, told me to wait… I don’t understand what happened and I asked others and it didn’t happen to them so… do better guys!

Source: Google

★ 1

Half of equipment are not functioning. Floor is dirty, staff are rude

Source: Google

★ 1

Terrible experience. Manager is shady make sure you read the terms. Workers has attitude. Bald guy at the front is the only person that was nice.

Source: Google

★ 3

Source: Google

★ 5

Worked with the manager here, Rob to sign up for a membership. He made it easy And was simply a man of his word. Great customer service Rob! LA has a good one

Source: Google

★ 4

Signature La Fitness on Woodward in Royal Oak. Smaller than it looks but busy esp post New Years. Pool plus basketball court too at this location. At least 40+ treadmills w/TV which works on maybe half+. Exercise & spin studios and yoga, zumba,etc. Classes. Especially being a signature this club needs a refresh. Good front desk coverage & towel services for some memberships

Source: Google

★ 1

Gym is clean for the most part. Except whoever is supposed to be cleaning the showers in the men’s locker room is not doing their job. There’s been a used bandaid in one of the showers for a week now. They even filled the soap but didn’t remove the bandaid and other trash in the shower.

Source: Google

★ 1

this location offers plenty of equipment, it falls short in terms of cleanliness and upkeep. It doesn’t live up to the “Signature Club” standard and feels very outdated

Source: Google

★ 1

Filthy

Source: Google

★ 5

Source: Google

★ 1

The indoor cycle bikes in this location are in desperate need of repair. Many of the ones that do not say “Scheduled for Service” are not calibrated correctly and are extremely difficult to ride as soon as the resistance is increased past 10.

Please!!
1. Calibrate all of the indoor cycle bikes so their resistance is similar
2. Fix the ones that say “Scheduled for Service”

I would love to update this review to 5 stars!!

Source: Google

★ 1

I just moved back up here and was hoping to find a gym home. Got a guest pass to check this one out and drove all the way out here only to find out they apparently can't activate a guest past after 6pm. Last time I checked it just goes through a computer system so you mean to tell me none of the 6 ppl sitting at the front desk doing absolutely nothing know how to activate a guest pass? At any rate, it would've been super helpful to know that ahead of time and to not come all the way out here for nothing. Not a single one of them offer any options to try to help, they acted like I was bothering them from their lollygagging. I liked the LA Fitness back home but customer service up here is clearly different. So I couldn't get a workout in and this was a complete waste of time. Thanks for nothing, no I will not be signing up at this location. 😒

Source: Google

★ 5

Great place to work out at amazing staff

Source: Google

★ 1

I am visiting from AZ and went to this gym because I have an all clubs membership. The Smith machines are OLD and the only bench to move around is also old.

I also have never been to a gym where people don't put their weights away to this level. At one point 13 pieces of equipment had weights left on them not to includedumbells left lying around. I started putting them back between sets.

Source: Google

★ 2

This place is so underwhelming. It was not as clean as other gyms ive visited and the smell was awful. I left in the middle of my workout. I had a 3 day pass and stopped going after the first visit

Source: Google

★ 1

Tried giving this place a chance for two months and then tonight I saw a man's entire behind (bare butt) while he was exercising. I did my best to remain calm, but then I noticed dried vomit all over one of the cable towers. I'm told the only way I can cancel my membership is by speaking to the manager between 9am and 5pm. Conveniently, I am employed and work those hours. All of this is disappointing because I live very close and the gym has a good selection of equipment for the price. But (butt?), you also probably shouldn't let vomit become dry while members pay nearly $40 per month either.

Source: Google

★ 2

This gym is ok

Source: Google

★ 1

Mid gym all around . No hip thrust machine at all . And 80%of the workers hate their jobs . A few are cool majority don’t want to be there and will lock the front door an hour before closing

Source: Google

★ 5

Adam was extremely helpful with my renewal process over the phone. He was patient and kind! I explained my dilemma and he apologized for another club’s unprofessional behavior and service. The only reason it took five minutes was because I was unprepared and my card was not in my possession. Adam waited and made me feel valued as a long time la fitness member. Thank you for making this simple and easy!

Source: Google

★ 3

Source: Google

★ 3

Source: Google

★ 3

Great place to workout, great variety of classes included with membership which is a huge bonus. Fair price for all that you’re getting with the membership. Lots of equipment which is a bit outdated but with all we get for the price I still give them Two thumbs up. Also it’s very clean inside and great location

I’m here to edit my previous review, I joined this gym several months ago and I had to adjust my review from five stars to three stars because the machines are just so outdated. It makes working out difficult at times. In this place, definitely need more dumbbell selection for the amount of people that are there. I always go when it’s not so busy and it’s still difficult to get dumbbells that I need. For a place this size, the dumbbell selection should be much higher. disappointed that I had to take off two stars, but the machines are just too outdated and many times they don’t work properly.

Source: Google

★ 1

While my girlfriend was working out, three separate witnesses observed a man taking close-up photos of her from behind without her knowledge or consent. All three individuals brought this to her attention and immediately reported it to the gym’s management. Despite multiple eyewitnesses corroborating the incident, the staff stated they "can’t and won’t do anything" because the individual denied the behavior.
We are deeply disturbed by this response. It is unacceptable for a fitness facility to disregard the safety and comfort of its members—especially when multiple people confirm inappropriate conduct. By refusing to take any meaningful action, this gym has shown a troubling level of complacency toward harassment.
This experience has made it clear to us that LA Fitness does not prioritize the well-being of its members, particularly women. We no longer feel safe or respected in this environment, and we will not be returning.

Source: Google

★ 1

Bad. Not worth the monthly cost.
Equipment is always broken, overcrowded due to other locations nearby closing down, and they make it intentionally difficult to cancel your membership. It is not possible to do on the app or website and apparently you need to either call them or do so in person.

Source: Google

★ 2

Not as good. It's a premier club, costs more however, it's dirty. The a/c never works. Always WAY TOO HOT in here. The bathroom hardly ever has soap in it u have to go to lockers & if u r lucky that area has soap. Broken machines... need i say more.

Source: Google

★ 5

8/19/25 Still a great place to come light traffic in the early afternoon.
6/9/25: Update - I have raised the rating from 4 to 5, I have been going for over 3 months now and it has continued to be a friendly place that is well maintained.

I have read a lot of reviews and was concerned that the gym was going to be dirty and the aerobics machines were going to be offline. That was not the case I have been going there for a week and all the aerobics machines except for one treadmill were up. Of the steppers they have six three had service coming and everything else was running. I do not use the locker room so I can't speak to that but the rest of the facility was very clean some of the equipment is older and that is evidenced by rubber grips that are worn but in general it is a very nice gym. In addition the staff at the front is very friendly and very helpful.

Source: Google

★ 1

Scam signed up for 2 months charged me for 3 even though they said I would have to chose to pay for a 3rd month instead of an auto payment which was obviously a lie asked if I could have my money back as I told them I wouldn’t have even been able to go at all this 3rd month and they refused to help horrible old place, scam and not to mention the one dude who takes up all the weights in the corner of the free weight section actually the reason I did not want that 3rd month so not go here

Source: Google

★ 3

I am new at going to gyms, but I wanted to start going to the senior aerobics classes, and the only thing that I have to say about the gym is I wish they would scrub those showers inside and around the doors and walls. Maybe an upgrade would be easier.

Source: Google

★ 1

This location is significantly is worse than any LA fitness in Michigan! I visited yesterday for a brief workout and the air conditioning was still not working!! And two pieces of equipment have been in repair for over three months. Look at my picture.
It is concerning that this gym has not undergone any renovations, which raises questions about its future. The gym that was on Telegraph was never renovated or kept up and they eventually closed it. I won’t be surprised this gym is next.

Source: Google

★ 5

Clean, reasonable price

Source: Google

★ 5

Plenty of parking. Very clean place. Friendly staff

Source: Google

★ 5

Likely my favorite location out of all the Michigan LAs

Source: Google

★ 5

The gym is my safe space, enjoy working out. The classes and music is great. 👍🏾

Source: Google

★ 4

Its supposed to be a signature club

Source: Google

★ 2

This LA Fitness uses massive amounts of poison herbicides and pesticides on the vegetation surrounding the facility. They spray almost daily. I would not recommend going here if you have any respiratory issues or if you are health conscious.

Source: Google

★ 3

The biggest problem I have with LA fitness is they do not do a good job keeping the facilities clean. Also, the staff are extremely rude and not helpful at all. Many times the equipment is not in working order, and it takes them a long time to repair. unfortunately I can’t recommend La fitness

Source: Google

★ 1

This gym used to be a gem but now it’s a rat hole. Popular equipment is often nonfunctional, mirrors smeared and the restrooms are filthy. My husband is canceling our membership this week.

Source: Google

★ 5

Source: Google

★ 5

I’m giving the gym a overall of 5 stars. They have everything you need to get your body tight. The young lady “Mackenzie “ who gave us our evaluation was very rude to me. Did not like that at all.

Source: Google

★ 1

Source: Google

★ 5

Rob was very helpful!

Source: Google

★ 5

Source: Google

★ 1

I feel that my review (along with others) for this place are redundant at this point. This is the most unkept facility I've visited. Windows and glass ALWAYS dirty, showers have mold (I've submitted pictures before), pool filmy (can't see bottom of pool), spa stays out of order, old gum that has turned black dots the entrance walkway and stairs. They keep the easy access rest room by the pool locked because they say people go in and sleep all day? Maybe have staff check and remove them? I'm sure people pee in the pool as a result. 😣 They can't seem to keep a maintenance person. It's a train wreck and it's called a Signature Club? The Aqua Fit instructor Kakeyta is the ONLY reason I go. I speak as a pool user, I really don't use the machines on the floor.

Source: Google

★ 4

Source: Google

★ 5

Awesome 👍

Source: Google

★ 5

Love la fitness and the people who attend and work staff

Source: Google

★ 1

Sucks

Source: Google

★ 4

Source: Google

★ 3

its always hot and muggy in here. where is the air? why am i sweating before i start my workout! membership costs too much for this raggedy location. half of the elipticals works

Source: Google

★ 1

Staff is nice but no air conditioning.

Source: Google

★ 5

Lots of equipment, swimming looks inviting

Source: Google

★ 1

Why in the hell would you only open up at 8 AM on Friday? Saturday and sunday, that's stupid, terrible business practice

Source: Google

★ 1

Very rude staff, old equipment that’s likely damaged

Source: Google

★ 1

DO NOT SIGN UP FOR THIS MEMBERSHIP!!!! They DO NOT ALLOW you to cancel the membership and continue charging your card regardless of how long you've been trying to cancel the membership. This gym is so far out of the way from my house hence the reason we've never gone regularly. They lie like every other gym and tell you what you want to hear to CON you into signing up.

Source: Google

★ 4

Staff show Professional concern in regards to fitness needs..

Source: Google

★ 1

We like LA fitness as a chain. This location is only 2 miles from my house and I will drive to Warren or Livonia before coming here

Source: Google

★ 2

Source: Google

★ 1

This location is a dump. Close it down or redo it. Use the A/C. Clean the equipment. Replace the carpet. Add weights to the weight rack. Have equipment that is functioning. Pointless.

Source: Google

★ 4

Source: Google

★ 4

Excellent place to workout! They also have both a swimming and a whirlpool.

Source: Google

★ 3

Too busy and crowded

Source: Google

★ 2

Gym is an absolute sweat suana. Like why is there no air in here? Can’t hardly breathe. I’m staying 2 miles away but go out of my way to go to a different LA because coming here makes me feel like I’m going to pass out.

Source: Google

★ 5

Very nice and clean

Source: Google

★ 1

This is how your employees treat people.

Source: Google

★ 1

I genuinely wanted to like this gym, but the lack of cleanliness was impossible to ignore. I saw multiple people leave machines without wiping them down, the showers were in rough shape, and the smell in the sauna was so bad it literally made me gag. It’s disappointing because the potential is there — but they’re in serious need of a deep, thorough cleaning

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

I swear I love this location. The energy is always cool and respectful, the equipment always work, and the hot tub and sauna is always functional. It’s huge and spacious as well. The employees are always super nice. The locker room and bathrooms are always clean (which is my FAVORITE part) and I never hear of anyone stealing from this location.

Source: Google

★ 1

I've been extremely disappointed with my experience at LA Fitness lately. The facility frequently runs out of sanitization wipes, which is concerning for maintaining hygiene standards. Additionally, several pieces of equipment that require servicing have been left in disrepair for weeks now, affecting the overall quality of the gym experience. I expect better maintenance and attention to these important details from a fitness center of this scale.

Source: Google

★ 5

my home gym....best place to workout and aqua fit

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

I like this gym a lot. Very spacious, polite staff, and great parking; however, it could use a ton of upgrades.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Fix the front stairs! They're getting worse.

Source: Google

★ 1

Source: Google

★ 1

Absolute trash gym, LA Fitness should be ashamed they put their brand on this place

Source: Google

★ 1

So
Disappointed I went today to exercise in the pool which was not completely full. The hot tub was was filthy and cold.

Source: Google

★ 1

Visited with guest April 7 , They refused guest pass for my friend. Insulted me in front of him and charged $20

Source: Google

★ 5

4/3/2025 update
Everything is working and front desk employee very patient and helpful, changing from 3 to 5 stars

Today sauna not working again, glass shower doors being replaced with mold attracting plastic shower curtains. (Update : Glass doors reinstalled, sauna working, spa area closed 9/2024) Remove the body lotion and the downgrade from signature club should be completed.

Source: Google

★ 1

Rude and disrespectful staff especially the head manager (Robert?). Told me to “stop talking” while speaking to my sister while also simultaneously trying to correct me in the same breathe. Just dumb. Unkept and dirty gym as well. Go to any other location. Wish I could give 0 stars.

Source: Google

★ 5

One of the best gyms in the area! Uncle Rob showed me around and he was very considerate of my needs! 100% recommend checking out this place

Source: Google

★ 1

Source: Google

★ 3

I recently joined and I’m a little bit disappointed. I have been going to edge fitness for the past year and I really loved it but it takes me 20 minutes to get there so I went online and joined LA Fitness as its less than 10 mins from my home. Today was my first time there. The first thing that took me back was that the air in the club was very stagnant and almost musty But OK it’s a gym. One of the things I adored about edge was the cleanliness. The machines were always clean and any given time I was there working out. I saw employees actually wiping down machines. The equipment at LA Fitness is very dirty compared to what I’ve been used to with edge the ladies locker room is dark and a little outdated compared to edge. The sauna is nice. I particularly like the eucalyptus or menthol that’s in there, but it’s very dark. I’m hoping that my experience improves but so far I’m a little disappointed and almost wish I didn’t sign a year contract but I’m hoping as I continue to go things will get better

Source: Google

★ 4

Source: Google

★ 1

Idk why this LA Fitness is considered a signature club…the equipment is old, the benches are torn up, the staircase that leads up the gym has been broken since 2020 and they still haven’t fixed it. I’ve seen every other LA Fitness get upgraded while this “signature” one stays dirty

Source: Google

★ 1

Machines are broken & raggedy as hell!

Source: Google

★ 1

Been trying to cancel membership. When inside was told no Manger available

Source: Google

★ 5

Good chest day

Source: Google

★ 1

One of the worst la in metro Detroit

Source: Google

★ 3

Benched need reupholstering

Source: Google

★ 3

Source: Google

★ 5

Uncle rob was extremely helpful and made my day

Source: Google

★ 3

Source: Google

★ 5

Darrrin is the coolest 😎

Source: Google

★ 5

Rob is an awesome guy!

Source: Google

★ 5

Great experience! The gym is clean and the staff is incredibly helpful and friendly. I enjoyed my time here and would highly recommend.

Source: Google

★ 5

We had a great experience at the Royal Oak location. Ron Bradley made the experience so much better. This is my favorite location, the gym is super clean and weights are always reracked.

Source: Google

★ 2

The gym I go to is in royal oak. It is very worn down dirty, lockers are missing doors. The front door was broken x 3 months. Steps have broken off and are dangerous. They don't seem to care about their clients. It may explain why theyre closing so many of their gyms in southeastern Michigan

Source: Google

★ 5

Wow found it.

Source: Google

★ 5

Perfecto ❤️

Source: Google

★ 5

Free towels, pretty big area, complete equipment, friendly staff, very clean and nice.
Pool, sauna, bathrooms , everything in best conditions.

Thank you so much 🙏💐

Source: Google

★ 5

Updating previous post(below). Major shout out to Rob and the LA Fitness Royal Oak team that has been working tirelessly to improve gym conditions. They provide signature service and strive to get the gym to excellence.
Nine new stair climbers. Equipment that's been broken for months repaired. HVAC and hot water in women's locker room restored so the floors are dry. The front door has finally been fixed. Looking forward to continued progress.

Visit Rob to check out one of the best located gyms with great classes...Kellie's Zumba, Randy's step and weekend morning cycle and yoga classes are excellent and make membership worth it. Still no acknowledgment or response from corporate...auto reply could at least be used.

Previous post...Signature sloppy. Corporate Management of the club is nonexistent. Have contacted them several times without response. On site staff are friendly but can't fix what's wrong. Broken, old equipment. Crumbling stairs, hvac is sub par so floors are wet, locker room has hot water some times... and the list goes on. No changes in a decade. Excellent location & classes but definitely not signature otherwise.

Source: Google

★ 5

Rob was a gentleman very friendly and professional. Great customer service I was able to ask questions without feel intimidated.

Source: Google

★ 5

Rob was amazing while signing me up at LA Fitness in Royal Oak. Would definitely recommend going to him if you need help signing up.

Source: Google

★ 3

Small space, too many members for so few machines. 2 smith machines 1 available bench the other one is dedicated to personal training. There’s usually a waiting period for most machines/benches/weights.

Source: Google

★ 1

On 12/02/2024 For some reason the “manager” or whatever his position is named “Robert” ruined my experience and I’ll most likely never come back to this location. During a sit down to sign me up for a guest pass, he had the audacity to tell my sister to “Stop-Talking” and motioned his hand out for her to stop talking. It honestly caught her off guard and it took me aback, that he would fix his mouth in a “joking” way “as he says” to address her in such an unprofessional way. Might I mention he said we had attitudes when we walked in. Huh? Where did that even come from? Actually I was getting off the phone my with my grandmother who was praying for us, saying she loved us, and to be safe. I came as a guest because my sister said she had a guest pass. When she scanned in, it appeared she didn’t have the correct credentials. He seemed to profile and target us with unwarranted energy and mannerisms from jump. He wanted to “show us” that we were wrong after I mentioned, how we just worked out the other day together after scanning in. The way he told her to “Stop-Talking” wasn’t in a joking manner, it was very “matter of fact” with the tone of authority as if she should just shut up mid-sentence. There’s no justification what-so-ever for an LA fitness employee working in customer service to ever say those words together. He stepped out of line and after my expression of distaste and request, he apologized to her for his actions and tried to make light of the situation when he realized our offense. I appreciate his efforts but the damage had already been done. We didn’t feel comfortable moving forward and working out after that encounter, so we left. We haven’t been back since. My perspective of that location has been spoiled and it’s left a bitter taste. I’ll most likely never go back. Thank you for your time!

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

I went to the gym when the worker Kay was there and it was going great but then when I went the workers were nasty and rude and didn’t care to help
I will just stick to planet fitness:)

Source: Google

★ 4

Close to home and always great bodies to watch

Source: Google

★ 1

THIS GYM IS AWFUL. Everything is always broken. ALWAYS BUSY - This location has absorbed the other members from 3 nearby locations that have closed so it is busy no matter what time you go. The front door even has a "Scheduled for Service" sign which might as well refer to the entire gym. Some machines have been broken for over a year with no plans to fix them (per the manager himself). No one cleans the gym either - dirty all the time and smells. There are very loud conversations amongst the members about how much they hate the gym and wish LA Fitness would maintain it.

Source: Google

★ 1

Easily EASILY one of the worst gym I’ve ever been a member at. I’ve seen MONTHS go by with machines broken and no attempt to fix them, which wouldn’t be such a problem if machines weren’t already so limited due to overcrowding. It would be an understatement to say that half the treadmills don’t work, so you can count cardio out too during peak times. This place is in dire need of management change, the only thing keeping this place in business is the location itself, honestly this place puts the LA Fitness name to shame. If you’re hoping for at least cleanliness, hope again. I’ve been a member, regretfully, for over a year hoping it would improve but Ive started looking elsewhere for membership, I advise those looking to not even bother trying here unless desperate. This place is a shame to the “signature” name of LA Fitness

Source: Google

★ 1

Ended my membership after 4 years. Literally half the stair machines are down any given day. Cardio machines all need refurbished, very loud and bumpy. Pool closed often. Consistently bad experience. Looking elsewhere.

Source: Google

★ 5

Source: Google

★ 5

We loved the gym!! Rob was extremely helpful with our day pass.

Source: Google

★ 5

Uncle Rob was very helpful! Came from out of state to visit my sister and he was very nice to let me use my day pass.

Source: Google

★ 1

Really exhausted rating this run down "SIGNATURE" location. Corporate really doesn't care. We've complained till it's redundant. I endure because it's 5 minutes from my house (so I can go home and shower) and has the best aqua fit instructor anywhere. I honestly feel that a shut down with a complete renovation is the only solution. Anyway if you have a germ phobia, close your eyes shut tight and you'll be alright.

Source: Google

★ 4

Source: Google

★ 5

Cool

Source: Google

★ 1

Probably the worst LA fitness I have been to. Not sure how is it even a signature club.
Equipment are not maintained, rusty, or broken.

Source: Google

★ 2

Source: Google

★ 2

The fitness center, despite its reputation as a premier club, is in dire need of significant renovation. The entrance door has been awaiting repair for an extended period, symbolizing the broader issues that plague the facility. The exercise equipment requires substantial upgrades, and the overall layout of the gym is congested, hindering efficient movement. In summary, there is a pressing need for comprehensive improvements to elevate the club to the standards expected of a signature establishment.

Source: Google

★ 5

Source: Google

★ 1

It is not a well maintained location, and it is a signature location. Too bad LAF is closing the Southfield location.

Source: Google

★ 5

Yo first time here man and from out of state, and the customer service was great. Unc Rob was also amazing he help me understand the city, and gave me a tour of the gym. Lovely experience will definitely look for a LA fitness near me

Source: Google

★ 5

First time was amazing

Source: Google

★ 5

My first time here was amazing

Source: Google

★ 1

I waited for two hours at my local LA Fitness to get help canceling my training membership. When I finally got assistance, I mentioned wanting to use a different card, and they reassured me that the cancellation could be handled over the phone.

About 20 minutes later, I received a text saying, “I won’t be available until 8 PM tomorrow, or you can call me tomorrow.” This entire process feels like a scam designed to make canceling memberships unnecessarily difficult. How can one person be the only one responsible for personal training cancellations?

Furthermore, my recruiter didn’t even acknowledge me—he outright refused to help or check in on me. It feels like the staff picks and chooses who gets assistance and who doesn’t.

This experience has been incredibly frustrating and unprofessional.

Source: Google

★ 5

Source: Google

★ 1

This fitness center is filthy. Worst location I’ve been to. Almost every piece of cardio equipment is broken and rusting. Pay to go literally anywhere else. Locker rooms are disgusting. Don’t waste your money here.

Source: Google

★ 2

If you look at my review history, I very rarely give poor reviews; I don't like to do that. But I joined this gym for a couple months and was pretty disappointed, especially given that I don't think I'm super hard to please when it comes to the gym. The facilities were always clean and smelled good, and parking is great-those are the positives. But the machines are just always constantly broken and never getting fixed; I joined so I could do some cardio and weight training but ended up compromising on the machines and machine hopping just to find the least broken treadmill/elliptical each day. Keep in mind this was over multiple months and I never saw a single machine repaired. And I never saw any hints of it starting to improve either. There are some really nice Planet Fitness facilities (much cheaper and with working machines) and local gyms nearby, so I would definitely look there instead or to slightly higher end gyms-it's just not worth it. And they make you cancel in person during business hours which just really really annoyed me.

The people who work there are kind and helpful I should say-this is not a reflection of them, just a reflection of not getting your money's worth at this gym.

Source: Google

★ 3

Rob was really nice in setting us up with a guest pass and he was very friendly.

Reduced the rating: today went in with "VIP" guest pass which I assumed was a different tier. The lady at the counter this morning 820am on nov 16, did not honor the VIP guest pass, citing one pass per 6 months. Could have been clearer regarding regular guest pass and VIP guest pass. Wasted time. Not paying 20$ dropin just for a yoga class. Rob wass nice before so i will be fair and put it 3 (avg between 1 and 5).

Source: Google

★ 1

Flat out the most disgusting gym I’ve ever workout in. They seem fully staffed but everything is either broken or smells like piss. The whole dumbbell section smells like urine constantly. All the sweat in the men’s sauna pools in one corner.

Source: Google

★ 4

Source: Google

★ 1

This LA Fitness has the most outdated equipment in all of metro-Detroit.The horrendous smell through out the gym no fans in the ceiling and minimum circulation. The Stair Climbers are broken. Only two out of about six of them work properly. I guess LA Fitness will be going out of business soon because the Signature Gym is the “SIGNATURE SLUM!”

Source: Google

★ 1

The worst location I've been to in Detroit Metro, and it's a signature club!!! The only reason I still come here is because of the pool, also the fitness classes and sauna. Equipment is CONSTANTLY broken. The hot tub was down for months!!! and now it's not operating again!!! Every time I go on a cardio machine I have to double check if it's going to work, which is 20% of the time that it actually functions without any problems. The low row machine has been down for at least half a year. They charge for towels and basketball court access now. In the summer, it's hotter inside the gym than outside. Always smells like ass and they never turn on AC. The mats are horrendous, everyone in fitness classes brings their own because they know. There's almost no dumbbells lighter than 15 lbs, I always have to go to the personal training area to get some. Now their front door is broken, again!!! No wonder they only have 3.4 stars, but I'm surprised it's not lower.

Source: Google

★ 5

Source: Google

★ 2

Kinda dirty, old equipment, errily quiet and the front desk dude always has an attitude when you ask for a towel that you pay for, really all the other stuff isn't as bad but that bald dude at the front needs to stop rolling his eyes at customers when they ask for customer simple service

Source: Google

★ 5

The training staff is amazing they are very helpful. With consistent encouragement from haley and swathi i have lost weight

Source: Google

★ 5

My experience with Adrienne and Haley
has been outstanding! So outstanding that I have upgraded and extended my fitness program. I absolutely love my experience at LA Fitness

Source: Google

★ 1

Shut this place down....... its disgusting.
Shame on the management

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

I joined this gym for the hot tub and pool while rehabilitating from an injury. Both are randomly closed about 50% of the time I try to come and use them. No updates or notifications are sent out. It has gotten to the point where I call and ask before every time I visit. I cancelled my membership after three months.

Source: Google

★ 1

Filthy! Never any wipes!!

Source: Google

★ 2

The starirmaster machines are outdated and most are inoperative. A lot of the other equipment is hit or miss if its going to work. Free weights are missing and no Bosa Balls. Other free weights (hand held) are virtually non-existence. And the towels,what u pay extra for are scratchy.

Source: Google

★ 5

Rob really helped us out. Thanks!

Source: Google

★ 5

Rob the guy with the locs is there person to see here. He will for sure set you up with the right package here. The walk through was there selling point for me.
Thanks

Source: Google

★ 5

I love this gym they have the best staff and equipment Rob was much help to me I appreciate the service this gym is well recommended

Source: Google

★ 3

It's hard to get a bench or a squat rack. They need more bars to allow people to use all those stations. They need more stations for those popular exercises.

Source: Google

★ 5

Brooke was very helpful getting me set up with the gym

Source: Google

★ 3

Source: Google

★ 1

I’m a staff Sargent in the US Army and I came home to attend a funeral last week. I went online to activate a guest pass for the Royal Oak location but when I went in to use it the Manager Ron told me the location didn’t accept guest passes. I was confused considering I had researched and received my pass via email but Ron insisted he couldn’t honor it. He charged me to utilize the gym despite me explaining to him the circumstances and my membership with “active and fit” which is a national gym pass. A few days later my friend came in and she was able to obtain a 30 day pass for free by the same man (Ron) who told me they didn’t accept passes. I feel deeply disrespected and disregarded. I would like a refund! Horrible experience and leadership!

Source: Google

★ 2

I had an absolutely horrible experience when my friend and I went to LAF in royal oak to try out a 2 day guest pass. The manager Ron was trying to convince us to buy a membership even tho we told him we were comparing 2 gyms and just wanted a short pass. He told us the we were there to WASTE his time. He then held us at his desk for 30 minutes insisting that he was going to take his time bc we were wasting his by not joining. He insisted I did a body fat test then proceeded to tell me I have 53 pounds of access fat on my body. He was trying to be rude and hurtful. Mind you I’m 5’6 and 175 lol. I would never join this gym as long as he’s a manager

Source: Google

★ 1

Source: Google

★ 1

Staff was rude and nobody wiped down their machines.

Source: Google

★ 2

the layout is pretty standard for an LA Fitness, but this one in particular is always a bit dirty, smells bad and has broken equipment. Today, i almost fell because i tripped on a broken step on the way in the building. I usually just keep my head down, mind my own business and dont say anything - but this is supposed to be a "signature" series which i thought should have been nicer than a standard, but it doesn't meet that standard.

Another member told me that a particular machine had been broken for a year... i dont know if that is actually true or not because i dont usually go to this location.

Source: Google

★ 2

This location has really taken a hit over the years. It’s dated, smells terrible in locker room and gym floor, a lot of equipment needs repairs, and they don’t have the they under control. 9/10 was my last day going there. I could stand the smell AND most of the equipment was being hogged. I report the locker room smell to the front desk. I hope they took action. It made me nauseous

Source: Google

★ 1

The hot tub has literally been down for 3-4 months now. This “signature” club is filthy, especially, the wet area, where they allow anyone in any condition, wearing anything to come in there. Literally saw sweaty people come from the basketball court, fully clothed, strip down to their underwear right there at the side and jump in, no shower no nothing, with all their filth and the employees couldn’t care less. Not to mention the fact that this gym always smells like marijuana, people are literally in the parking lot, smoking marijuana, and then they come in the gym. You could tell anybody you want, but the employees again couldn’t care less.

Source: Google

★ 2

Instead of opening a "rebranded gym" they should update/remodel their current gyms. They could at least repair or replace broken equipment.

Source: Google

★ 1

I joined this gym in June, but a recent experience was deeply disappointing. A couple of months ago, a staff member whistled at me from the reception desk, making me very uncomfortable.

I reported the incident via email on 7/18 and have received no response. In my email, I mentioned that there have been a few instances where individuals made inappropriate comments, such as "god damn." The third incident occurred around 9:43 PM as I was about to leave the gym, when someone whistled at me and then acted like nothing happened. Despite making eye contact with Rob a few days after I sent the email, my concerns were ignored. Prior to that, he also ignored an email with a simple question on 7/11 for no reason.

When I joined, two of the StairMaster machines were broken. As of August, only two StairMaster machines are working, meaning the problem still hasn't been fully addressed.

Also, Rob told me that I can cancel my membership anytime with anyone, but my contract says that I have to mail a form to California. The page where you download the form from isn’t working, adding to the frustration.

As a paying member, I expect a safe and respectful environment. The lack of communication and response from management is unacceptable. Until this matter is resolved, I cannot recommend this gym.

Source: Google

★ 2

Was so excited to see years ago when this gym was 1st built. ngl it is kinda rachet :/ haters reak of hate at this gym. however i did enjoy my water aerobics class so thats the only way ill be going here again…

Source: Google

★ 1

Don’t get a membership here if you plan on cancelling ever 😂

Source: Google

★ 1

I’ve been trying to cancel for over a year. They make it nearly impossible.. you have to either print out their cancellation form an then MAIL IT or go in person an cancel.. which I have. An they “dont know” when their sales staff will be in to cancel it.

The front desk woman was rude. Very short to start with, an then when I explained I’ve been trying to cancel.. an asked when someone would be in for their job she said “I don’t know, an that’s not my department so I don’t know what to tell you. I don’t have anything to do with that”

I suffer with extreme social anxiety.. so coming here today alone just to cancel was enough.. but to now have to come back just to see if someone is even here for their job? I guess I’ll call from now on.

Source: Google

★ 1

The short worker with the afro hair has an attitude and has no respect for the members. I asked him a simple a question and he ignored me and simply went back to watching on his phone and as I stood there confused he told me why am I still standing there. I asked him for a some respect and he came back with a more aggressive attitude.

Source: Google

★ 5

Amazing staff, super helpful, and eminently friendly!

Source: Google

★ 2

It’s dirty as hell. Showers smell like Mildew. Equipment is old.

Source: Google

★ 5

Went here as a Guest.

Source: Google

★ 5

Clean helpful staff

Source: Google

★ 5

I want to thank Haley for helping me transition into the Silver Sneaker program. She was wonderful.

Source: Google

★ 1

Dirty

Source: Google

★ 5

Source: Google

★ 5

I recently had the pleasure of meeting Rob at LA FITNESS Royal oak and I must say, the experience was outstanding. From the moment I walked in, Rob greeted me with a warm and welcoming smile, instantly making me feel at ease.

Throughout our conversation, Rob demonstrated an impressive level of knowledge about the gym’s facilities, membership options, and fitness programs. They took the time to understand my fitness goals and provided personalized recommendations that perfectly suited my needs. Their passion for fitness and genuine interest in helping clients achieve their goals was evident and truly inspiring.

What stood out the most was Rob’s professionalism and transparency. They explained everything in detail, answered all my questions patiently, and never made me feel pressured to make a decision. His friendly demeanor and positive attitude made the entire process enjoyable.

If you’re considering joining a gym, I highly recommend speaking with Rob. exceptional service and dedication to customer satisfaction are unmatched.

Thank you, Rob for making this experience so positive and motivating!

Source: Google

★ 5

I go early between 5:15am and 5:30am M-F. It's cool. I have not had any issues. Staff is friendly.

Source: Google

★ 5

Very clean and nice, was helped by Mike who was very professional and dressed very nice! :)

Source: Google

★ 5

Mike has been really helpful and conducted our introductory to La Fitness in a very professional manner! Thanks for the positive experience

Source: Google

★ 5

This place is awesome and very accommodating. Mike helped me out wonderfully. Recommend coming here whenever in town.

Source: Google

★ 5

I am visiting from out of the state. The staff was extremely welcoming and professional and the gym facility was clean and well kept.

Mike assisted me with getting signed up for a guest pass and was simply amazing! He was professionally dressed and asked questions of what I needed. I highly recommend anyone visiting the area to come see the LA Fitness Royal Oak gym and team!

Source: Google

★ 1

Now with cockroaches. Updating this as this location has only continued to crumble apart. The elevator is constantly broken. The stairs are literally crumbling apart. The equipment is constantly broken. There are buckets that catch water leaking from the ceiling, in multiple locations. The drinking fountains are regularly broken. Trash bins are constantly overflowing. The locker rooms are full of garbage and soaking wet towels. They are constantly out of towels. This location has no business being a "signature" club.

Source: Google

★ 5

Robert is such a great manager at this location s

Source: Google

★ 5

Uncle rob got me

Source: Google

★ 5

Source: Google

★ 5

Great Gym

Source: Google

★ 5

Joe and the staff provided great service and helped me out in a time of need!

Source: Google

★ 5

Such nice staff, huge space!

Source: Google

★ 5

Awesome place, Rob was great at explaining membership options and was extremely welcoming. Would recommend

Source: Google

★ 5

Mike at the front desk was amazing! He was dressed very professional and customer service was exceptional!!! He took care of all my needs!!!!

Source: Google

★ 5

Great place to work out! Moe was very professional and helpful

Source: Google

★ 5

This place is great. Rob is the best!

Source: Google

★ 5

Awesome staff! Manager answered all my questions with a smile and enthusiasm!

Source: Google

★ 5

Rob was absolutely amazing. He showed me the entire location with all its amenities..

I will most definitely join her because of his leadership and understanding, he was military friendly, and this club will be my new home.

Source: Google

★ 5

We had the best time here visiting with my children from NY. Beautiful place, clean, with the most amazing customer service! Definitely recommend this place to you!

Source: Google

★ 5

Rob was approachable very patient, he made my experience pleasant

Source: Google

★ 5

Skyler Wiley was an amazing help she listened to everything I needed and also guided me in the most profound ways thanks Skyler

Source: Google

★ 5

Andria has great customer service and she is awesome!!

Source: Google