★ 5

Update - 2024 - It's unfortunate that they closed this facility.

Awesome place for fitness and group training. Neatly maintained and I feel safe, they are following all health safety precautions related to pandemic.
Cleaning sprays are available for everyone and the instruments are marked to maintain social distance. They also have Shoes and Cloths collection box in the parking lot .

Source: Google

★ 4

Source: Google

★ 1

This location is not open. This business needs to update the google listing as such. I wasted my time driving here to check it out.

Source: Google

★ 1

Business is Closed needs to update that

Source: Google

★ 1

This location is closed. Signs gone and construction vehicles in the lot. Heard it’s being converted to a different brand.

Source: Google

★ 1

Permanently closed as a month of 4/15/24

Source: Google

★ 1

Any clue why this one shut down?

Source: Google

★ 1

Seems to be closed permanently.

Source: Google

★ 1

Machines are broke down and raggedy. Do not recommend.

Source: Google

★ 1

Source: Google

★ 1

Gym is in bad condition, the hot tub has been closed and not repaired for months, and a large section of the pool is constantly closed for a third-party children's swim class. Besides that, the sauna is always packed, and it's normal for nobody to be at the desk for extended periods of time. I'll be cancelling my membership shortly. I pay for amenities, but if they are not kept up or provided, I have no reason to continue paying for this gym.

Source: Google

★ 1

The gym unfortunately falls short in several aspects. The staff's professionalism is lacking, cleanliness is a consistent issue with outdated and broken equipment, and hygiene concerns such as people using showers inappropriately and mold in changing rooms persist, making it an unsatisfactory experience overall.

Source: Google

★ 5

Nice pool and good facilities

Source: Google

★ 3

Is due for a refresh.

Source: Google

★ 1

Disgusting, dirty, old rusty equipment

Source: Google

★ 5

Clean club, great staff, and fun classes!

Source: Google

★ 5

Source: Google

★ 1

This is the worst gym. It has always been dirty, I have been a member since 2018, but recently they simply gave up. They have signs posted for a renovation starting in May or June, I assume the staff has given up since the renovation is happening soon.

1. A friend was joining me at the gym to show me a few weightlifting options. I inquired with a front desk associate who identified himself as the AGM what I could do. He said she would have to pay $20 for a day pass. I thought that was excessive so I asked if members were able to send passes, then he showed me on the app how I could send one but followed it up with a statement like it will take 24 hours for her to get it. It took 2 minutes. You are the AGM, you didn’t know that. While we were getting her pass, he started arguing with a patron about equipment that wasn’t working. It was so tacky, your equipment sucks maybe less defensive actions.
2. This brings me to equipment. Not only do they never clean anything, but there will be pieces of equipment down for weeks. The equipment is heavily covered with debris.
3. Troy police is there often becuase patrons frequently get their personal items stolen. Probably unlocked lockers but frequently there is not an associate at the desk ensuring everyone checks in so you do the math on that.
4. The locker rooms are never cleaned, probably removal of towels and trash is all they do. You can see dust and build up everywhere. No one enforces rules and the weightlifting area is a disaster. Never wiped down with beat up equipment.

Yesterday, I cancelled my membership attempting to work out. The parking lot was packed. When I walked in, the gym was busy. There was no one at the desk. I walk into the ladies locker room and there is a lady sleeping on the bench! There were three patrons changing so we just went on with our business. I go into the sauna. After about 10 minutes, another couple patrons join. When one of them gets up to leave and steps on the lower bench, the bench flips over! Luckily she wasn’t hurt but it could have been serious. When I left the sauna, I was splashing cold water on my face and I look over to the right, a man had walked from the pool thru the hallway where women were showering and almost into the women’s locker room! When he saw me he turned around! I would assume the locker rooms are well marked from the pool, but this just was the end of my attempted workout and giving this place a chance.

I left and wanted to tell an associate about it but again as I departed, the desk was empty.

Find a different gym!

Source: Google

★ 1

FIND A DIFFERENT GYM. The staff here simply does not care. They may have once long ago, but this place is a mess. A lot of equipment doesn't work and have signs that say so. Same signs that were there for 2 weeks. Some don't work and have no sings, and they KNOW they don't work. Top it off, this place is closing for a renovation shortly, for NINE months. You can renovate a house quicker. Maybe, just maybe, in 2025 this place will open with caring people and equipment that works.

Source: Google

★ 1

Staff informed this location is closing Apr 2024. Really dirty gym with 'black' growth on shower walls. Staff has started to jump ship.

Source: Google

★ 1

Lost my job recently and can't make payments, so I assumed when I couldn't pay they'd just cancel me, especially after telling them 3 times that i lost my job and I can't afford to live let alone go to the gym. Lo and behold, they are now harassing me and my roommate on a daily basis about paying my gym membership which I haven't used since mid January.

Source: Google

★ 5

Appreciate Joe & Erin for taking care of us. Always great service

Source: Google

★ 5

i love this gym

Source: Google

★ 1

I brought my gf here to use a guest pass so she could join. They wouldn’t let her work out because she didn’t have a Royal Oak ID. On her online guest pass said absolutely nothing about this requirement. I always knew this club was a bit dirty and unprofessional but this is a real solid way to not get customers. I am taking my business elsewhere.

Source: Google

★ 5

Joe at the front desk was extremely helpful getting me set up for a membership. I highly recommend speaking with him. Plenty of space and not overcrowded for a workout.

Source: Google

★ 1

I've been using this location for almost a year now, and it's crazy for me to understand where the membership fees are going. Equipment at this facility is constantly breaking and isn't maintained. The cleanliness is always lacking it seems, and the equipment wipes they provide are just useless.
The other frustrating thing is that they can't seem to get staff to show up on time to open the gym in the mornings at 5am. They would be better off giving the key to a regular 5am person and let them open the door and turn the computer on. This location really doesn't reflect the experience I've come to expect from LA fitness facilities.

Source: Google

★ 1

Today I lost my training day, they didn't open, there were a lot of people waiting outside to get in. I arrived at 5:05 am and waited until 5:50 am and lost my training day. There was no one at the gym opening.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

The gym is nice but the condition of the women’s locker room and bathroom is horrible. Was just there today and the garbage canister in the locker room was overflowing onto the floor. Pieces of paper towels all over the floor on the way to the bathrooms. The bathrooms- disgusting. 3 of the sinks had no soap. 2 of the toilets were dirty. While I know that also reflects on the poor hygiene of the females using the bathroom, the management of the gym should have staff maintaining the cleanliness of the place. This is the worst I have seen it. It’s been sloppy and messy but today was the worst. I have friends that go to Lifetime and Planet Fitness and they say it’s very clean and they see the maintenance staff on site. I have never seen anyone in the locker room cleaning here.

Source: Google

★ 2

I was a guest at this location this weekend and I was very disappointed. It for sure didn't look or feel like a "signature" location. The equipment was the same as any other gym, too close together imo, some were broken, and honestly, there weren't enough treadmills and too many other cardio machines no one was using. They had three empty racket ball rooms and not enough mat space for stretching and free weights. To top it off, the women's locker room was filthy and there were no supplies. The sauna was nice and big though.

Source: Google

★ 2

Showers are dirty. Lockers and locker room floor are dirty. Pool was closed but not disclosed on website. Sauna has trex installed for the sitting area and was so hot that it was impossible to sit in the sauna unless you had a towel to sit on. The hot tub was filthy and had empty water bottles on the floor around the hot tub. Rust or calcium build up in the drinking fountains and all over the skimmer lids that were laying on the deck. Even the handicap chair going into the hot tub look like it had been some time since it was cleaned. This was the worst LA Fitness Club I have visited.

Source: Google

★ 1

This gym was so nice for a while but it has been seriously neglected. The equipment is FILTHY! I almost gagged at the dried sweat and dead skin and dust and epithelials all over those machines! Yuck. They need a deep cleaning and some regular help. 🤢

Source: Google

★ 5

I had a great experience even got to talk to Danny who was extremely helpful!! Thank you so much for the experience LA Fitness!!

Source: Google

★ 5

Source: Google

★ 5

Fantastic place

Source: Google

★ 5

Friendly and helpful service at this location!

Source: Google

★ 5

AWSOME CUSTOMER SERVICE VERY NICE EMPLOYEES CLEAN GYM

Source: Google

★ 5

Really great staff & very accommodating. So pleasant to talk to. I’d definitely recommend it as a place to workout!!

Source: Google

★ 5

Phenomenal club, been coming here for over a year and the staff is great. Especially Danny, he has consistently been extremely helpful and always gone the extra mile to help me whenever I had a problem. Overall my favorite LA Fitness, and I’ve been to many in Michigan and across the country

Source: Google

★ 2

No hot tub pool or steam room

Source: Google

★ 1

I recently felt compelled to share my experience at the Troy LA Fitness as I've encountered persistent issues that have significantly diminished my satisfaction with the facility.

First and foremost, cleanliness is a glaring concern. The gym is consistently filthy, creating an environment that is far from conducive to a positive workout experience. It's disheartening to see a lack of attention to hygiene, considering the importance of maintaining a clean space, especially in a gym setting.

Moreover, the maintenance of equipment leaves much to be desired. Numerous pieces of equipment appear neglected and, in some cases, unsafe for use. This not only compromises the effectiveness of workouts but also poses potential risks to the members.

Adding to the frustration is the inadequate provision of cleaning supplies. The wipes provided are of subpar quality, rendering them nearly ineffective in ensuring the cleanliness of the equipment. It's disappointing to invest time and money into a gym only to be confronted with such basic shortcomings.

I sincerely hope that LA fitness takes these concerns seriously and initiates measures to address the issues raised. A clean and well-maintained gym is fundamental to the well-being and satisfaction of its members, and I believe that improvements in these areas would go a long way in enhancing the overall experience for everyone.

I hope that I can trust LA fitness will take the necessary steps to rectify these issues promptly.

Source: Google

★ 5

Source: Google

★ 1

Would leave zero stars if I could. This place has poor equipment, is NEVER clean, too busy, and to round it all out, if you want to cancel, you have to come in person! What an absurd, scummy policy. It is clear that they do this to make people unable to cancel their membership without substantial difficulty. Avoid this place like the plague. There are better gyms in Birmingham for similar prices.

Source: Google

★ 5

Source: Google

★ 3

It’s ok. Equipment is outdated and traffic can be heavy….

Source: Google

★ 1

Poor customer support

Source: Google

★ 5

Joe is awesome! He really made me feel welcome, showed me all the bells and whistles in this place and made me really excited to continue my fitness journey here.

Source: Google

★ 5

Great service ! Highly recommend

Source: Google

★ 1

There's nothing signature about this place. They lack a lot of equipments and not as tidy as some regular LA Fitnesses. The manager guy came off a bit rude to me so he's better off gone from LA Fitness.

Source: Google

★ 5

Two squat racks and one power rack.

Source: Google

★ 5

The new manager, Kimberly, was super nice and helpful with the issues I was having with my membership. The staff is very professional and gave me a great tour of the gym and its facilities. I've been there several times now and havent had any issues.  It's everything you'd need from a gym.

Source: Google

★ 5

I recently joined La fitnessand it has exceeded my expectations. The state-of-the-art equipment, diverse class offerings, and knowledgeable staff make it a standout choice. The facility is clean, well-maintained, and has a welcoming atmosphere. The membership options are flexible, catering to various fitness goals. Overall, [Gym Name] provides an excellent environment for anyone looking to achieve their fitness objectives.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Thank you LA fitness!!

Source: Google

★ 5

Great gym and service. Thanks Kimber at the front desk

Source: Google

★ 5

Kimberly at the front desk was very friendly and helpful, I’ve been going to this gym for about a year and it’s been great

Source: Google

★ 5

Great service and place is in good quality

Source: Google

★ 5

Huge thanks to Joe and Jandark at the front desk for the day pass. My area hotel was under renovation, with their fitness facilities not available, so I needed to find a place for a quick workout. My 1000+ day streak of riding a bike would have ended if they wouldn’t have offered great customer services and this LA Fitness for my quick ride. Thanks again Joe & Jandark!

Source: Google

★ 1

This is my first ever review and had to do this based upon my experience. I was visiting from out of town, completely understood why I was not able to use the free trial pass, but the rudeness and interaction I had with the sales person/manger was uncalled for.

He asked why we were there, clearly to workout from out of town and he then asked for ID's when our guest qr code wouldn't work. He then asked why we were in town and I reiterated for Thanksgiving and we just wanted to get a workout in and asked where my hometown was. Once I told him he said we cannot be allowed in because of the distance from that gym. I accepted without any complaint and asked if they offered day passes. He simply said yes but they are $20, which was no issue, but then was told to go back of the line to purchase a day pass, while he went back and sat down. My fiance's family is from Troy and we come visit fairly often, but will never attend this gym again. The facilities were fine, new equipment, nothing broken, but they mere disrespect when trying to simply purchase a pass and visit. The idea of getting a membership for our visits there are gone after this interaction.

Source: Google

★ 5

Jandark was very kind and welcoming at the desk 💯

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Dirty bathrooms. Aggressive staff

Source: Google

★ 5

The manager Joe was able to get me going in the club and made sign up easy!! Happy to be here!

Source: Google

★ 5

Had an amazing time at LA Fitness, Joe, Danny, Alex were super amazing and nice!!!

Source: Google

★ 5

Had a great time at the gym joe danny and alex! I would definitely recommend coming.

Source: Google

★ 1

I’m an LA fitness member and I went tonight to try out this gym because I wanted to check out their Zumba class with my friend. The girl at the front desk told me I could not come in because I’m not able to with my membership?? This makes no sense as the cost they have online for their location is the same as mine. The girl told me I would have to pay $10 if I wanted to come in this evening - what incentive do I have to pay $10 if I haven’t experienced their classes/equipment/amenities? This is basic Sales 101. From what I saw from the front desk area, the quality of this location is no different from the one I normally go to, except perhaps with worse customer service. Needless to say, I will not be returning to this location.

Source: Google

★ 5

Went in to play Rackwtball with some friends. Fitness Director Joe was very helpful. Front desk team was also great!!

Source: Google

★ 5

Joe was great. He was super helpful can’t wait to workout!

Source: Google

★ 5

Joe was super helpful! This gym is great!

Source: Google

★ 5

Great facility! With very nice Staff!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Very nice staff and accommodating. Love working out here and the locker room is very nice and clean. Joe was very nice and helpful. Will definitely be coming back here!!

Source: Google

★ 5

Source: Google

★ 5

Joes awesome!

Source: Google

★ 5

Danny is the best general manager in La Fitness

Source: Google

★ 5

Source: Google

★ 5

Nicest LA Fitness I've been to, very clean, all newish equipment and the manager, Danny was welcoming and helpful.

Source: Google

★ 5

Source: Google

★ 4

Never a wait for equipment. Friendly staff. Decent price.

Source: Google

★ 5

Source: Google

★ 1

I would NEVER recommend this LA Fitness to anyone as long as Danny works for the company (if that’s even his real name. He is a white man that has long brown hair with a scruffy beard!) He denied me access with my guest pass (that was already confirmed) due to me working for the company YEARS ago in California.. All I wanted to do was try the Zumba class because I heard the instructor was great and if I liked it, I was going to sign up. I support LA Fitness as a company, but if Danny is the new standard of employees they hire, I wouldn’t go to any ever again! He was completely rude and dismissive of me as I tried to talk. This is the worst experience of my life! I honestly would give NO stars if possible!!

Source: Google

★ 3

Went here to try it out. I have to say not impressed. It's not clean at all. Everything is dirty. It looks stuck from 10 years ago. If it was clean and updated I would sign up in a heartbeat. On a positive Staff was pleasant.

Source: Google

★ 5

Source: Google

★ 1

The new morning blonde manager is so mean and rude, highly disappointing 😞
I was coming this location from last 2 years but now I should go only royal oak location from today October 20th 2023
Greatly hurt and sad by her attitude

Source: Google

★ 5

Source: Google

★ 5

Very happy with my decision to switch. LA Fitness has everything the more expensive gyms have... not to mention AL, a cool guy and great trainer. Highly recommend!

Source: Google

★ 5

I've been a member of various fitness centers over the years, but my experience at LA Fitness truly stands out because of the wonderful staff member Joseph. He is not just any ordinary gym employee; he embodies kindness, professionalism, and an unwavering willingness to help. Every time I have a query or need assistance, Joseph goes above and beyond to ensure I'm taken care of. His positive demeanor makes my visits even more enjoyable, and I truly appreciate the difference he makes. If you ever have the privilege of being assisted by Joseph, you'll quickly understand what I mean. Thank you, LA Fitness, for having such a gem on your team!

Source: Google

★ 5

LA fitness Troy has an amazing staff that is warm , friendly and welcoming. The gym is always very clean but I find bizarre is LA fitness across the country can be very inconsistent. Royal oak is absolutely filthy and rundown. It’s very sad how you go from one LA to another and you don’t know what you’re gonna get !

again, if you want to go to a clean gym and have a warm staff and great equipment, go to LA Troy 👍

Source: Google

★ 1

I joined this club with an up-front 36-month membership just for the lap pool. It’s a much better deal that way. I paid for a club with three lap lanes, only to discover one of the lap lanes has been rented out by the club to a third-party for-profit swim school that is not affiliated with LA Fitness. This is not for a few days a week or even or a few hours a day, but for six days a week totaling more than 40 hours a week. Basically the club is selling the resource to members then turning around and excluding members from that resource and selling it to somebody else. They wouldn’t rope off a third of the weight area and exclude members from using it so they could sell it to a third-party for-profit training company, so why do they think it’s okay to do it in the pool? I asked them that and they didn’t have an answer.

Source: Google

★ 4

Source: Google

★ 2

Initial impression is a nice club with all the amenities. WRONG! The locker rooms, shower, and sauna are very dirty. Equipment does not get maintenanced and therefore has issues. If you don’t go during the slow period good luck finding available equipment to use. We did the towel service and the linens must have been in circulation since the club opened. Don’t get lured in by the lower price relative to the amenities. Either spend more for lifetime fitness or go to planet fitness.

Source: Google

★ 5

Source: Google

★ 5

Love this place and it’s clean. Enjoyed the pool!!

Source: Google

★ 4

Lots of equipment, staff are friendly, locker rooms and shower are filthy at times. There should be a rule against pooping in the mens shower.

Source: Google

★ 5

Best gym in the area! Al makes the sure it’s a well oiled machine. Always having equipment clean, fixed if needed and perfect condition. Al creates such an energetic and positive atmosphere! I go here every day and love it!

Source: Google

★ 5

ى

Source: Google

★ 5

I love this LA Fitness! It’s my favorite of all locations. Danny and Kyle, the managers, are great, I love having towel service and having to do laundry every other day. Definitely recommend it.

Source: Google

★ 5

Source: Google

★ 3

Brief review:

Gym itself: +5 stars

Men's locker room: -1 star for the foul smell I'm the bathroom and sauna area

Workout machines: -1 star for some machines being fairly old and certain accessories just gone missing

Overall: 3 stars

Source: Google

★ 3

I like this gym a lot and the services are apt linear to the fees charged. Staff is very cooperative. But the Sauna is not working since many weeks, the management should take quick actions to get things done.

Source: Google

★ 5

Great Place!! Great Vibe!! DANNI and Al are good, and Got me into personal trainer program that was Affordable

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Everything is always clean and orderly. Staff is always friendly and eager to greet you as you come in and leave

Source: Google

★ 5

Bonito lugar

Source: Google

★ 1

The worst . Never trust any one in this organization

Source: Google

★ 5

Love my membership that was grandfathered in from my old Bally's membership for only 19.99 a month.

Source: Google

★ 5

I like this location.

Source: Google

★ 4

Source: Google

★ 3

Overall, the gym is just okay. The staff are, there. The perfect time to go is first thing in the morning. The morning crowd gets their workout in, and then they leave. Also, the cleanest time to go. My biggest problem with this gym is the crowd. By noon, you can see the carelessness and disrespect of some of the members. The gym/locker room is usually littered with trash (empty water bottles, paper towel, newspaper, dirty towels left everywhere), yoga mats and weights scattered everywhere. Seems to be more of a hangout spot during the day more than a gym. Long story short; okay gym, good staff, and some disrespectful members.

Source: Google

★ 4

Source: Google

★ 5

I love the atmosphere

Source: Google

★ 1

Terrible management. The managers ARE WORSE then the employees. I have the ALL ACCESS membership where I can go to any LA fitness. The front lady working let me in since I have all access to alll LA fitness. The manager tells me that’s not true and the “Sig gyms” are NOT included. Then wanted to charge me for a towel. What makes this place special or a signature gym? The so called normal gyms I go to are slot cleaner and much better kept.. I have seen so many 1 star reviews and now I get why.. the managers are terrible and I was going to give them a 5 star for the employee who let me in and was super nice.. I pay a lot of money and an extra few bucks would get me a signature title but looking at that place and managers it’s definitely NOT WORTH IT.. the manager tried boasting how high class they were but they’re worse then the rest.. Do NOT COME HERE SAVE THAT MONEY AND GO TO A REGULAR ONE.. I hope that manager I reads this because he’s the reason for it all.. all because I have the ALL ACCESS TO ALL LA fitness besides this nasty signature one which is flight on top of it.. stay away

Source: Google

★ 1

Most Ghetto gym I’ve been to. The equipment/machines are dusty, old, and unkempt. The carpet is raggedy, the music is bad, and there aren’t any hot girls. Definitely not coming back.

Source: Google

★ 1

Not very clean. Staff are so so. Ive been walked in twice by female staff in mens locker room. Machines are constantly broken, especially the treadmills. I don’t recommend.

Source: Google

★ 1

The place is filthy.
No janitor for the last 4 months.
Black mold in the shower stalls.
No one cleans

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

I hope that someone will inform the owner that the manager who was working at this location on 3/23/33 at 6:30pm is incredibly unprofessional,aggressive, and is likely causing lost business to this gym. someone I saw had walked in in an attempt to sign up for a membership however he refused the business and Then pursued an argument with the perspective customer regarding policies in place in a very aggressive manner. He continued to raise his voice at the customer after the customer inquired about working out that evening since they were there already and had actually already paid for the membership through a third party. The person who claimed he was the manager continued to argue creating an overall very unpleasant and hostile environment. I have had no issues with any other employee there and all of the other staff have been great however this person creates a terrible atmosphere. advise to others avoid this time of the evening or at least any interaction with that person if you plan on going to the LA fitness location on maple avenue in Troy.

Furthermore this man then very loudly so it could be heard across the room stated that because the man tried to acquire membership through an insurance company he should not expect the same level of service as other members who pay directly to LA fitness at a cost that is $10 higher per month. I believe this alienates a large portion of clientele like myself who go to gums to seek bettering their health overall which is supposed to be what gyms are for. This man does not represent LA fitness is a good light at all.

Source: Google

★ 1

The people running this place have no common sense. Someone who has been a member for years forgets their membership card and they refused to let them in

Source: Google

★ 5

Source: Google

★ 5

Always the best!

Source: Google

★ 4

Pools closed at two locations

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 5

They have a good line of cardio equipments, great racquetball courts and a massive yoga studio. The best thing is you get to bring 2 guests all year around for a slightly extra premium, which is a steal.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 1

They charge too much

Source: Google

★ 1

Seniors and their children and grandkids. This company does not respect seniors.

They try to sell training sessions at $2,880 per year and that is only 1 day a week with a trainer. More than one day a week, as you can guess, prices go up more and more. They high-pressure the seniors into
signing a 12-month contract even though their membership is paid by the secondary insurance of medicare.

I have one of the secondary health plans that pays for my membership and I went to this LA Fitness just to register and get my membership card when I asked them for it they said I would have to register with a certain employee. That is when the high-pressure sales con started.

Seniors beware. If you have health care company that pays for using the club facilities do not talk to anyone that tries so sell you anything. Just register and ask for your fob or membership card that you are entitled to. Don’t make the same mistake that I did.

Source: Google

★ 5

Source: Google

★ 1

The young man of the receptionist desk let a gentleman brought a visitor in without providing a valid ID. He even told the couple do not tell anyone, right in front of other members.

Then he process to tell another couple that there is $20 for guest pass, although on the website there was barcode for free day guest pass.

Switch and bait.

Not honest place.

This happen just few mins ago. If the owner see this please pay attention to your staff that driving the place down.

Source: Google

★ 5

Source: Google

★ 1

Horrible

Source: Google

★ 1

Pool is cold and gross . Had to close it to remove all the algae on the concrete pool . No spin machine for suits . The hot tub ppl get out and cool off in pool hot tubs carry many things . Gross . A pool company comes once a week only to shock it . I swim at least a mile a day and that concrete pool is dangerous compared to tiled pools . It’s not for me. No I see nasty Bloomfield Hills location is permanently CLOSED . Gee I wonder why ? Probably health dept shut them down . Had to register there because nobody at this location was able to sign me up . I think front desk ppl should be allowed to do so . Cya LA fitness you were my plan Z back up place anyway . Someone spit a huge wad on deck while a friend was using the pool . 2 days later Covid .

Source: Google

★ 1

Men's bathroom urinals are not flushing and smell horrible and have for months

Source: Google

★ 3

Men's locker room, shower, and sauna are frequently dirty, especially the floors. Classes are great

Source: Google

★ 3

when did you have to have an endorsement to get a towl? Also, 2 bucks a day for a towl yall getting off.

Source: Google

★ 3

Exercise mats are falling apart. Restrooms are a mess. Treadmills have TVs, but stations are mostly cartoons.

Source: Google

★ 3

Great facility, but the men's locker room, shower area, and sauna are almost always dirty.

Source: Google

★ 5

Buen sitio para entrenar muy actualizado buena atención..

Source: Google

★ 3

The club is relatively clean and has nice locker room amenities. Staff was polite. Having towels are nice (not for me though), yet doesn’t, in my opinion, offset the below challenges:

A) pool water was very (unnecessary) cool and access was limited due to a couple patrons just standing at the end doing absolutely nothing … for many minutes … as other patrons were waiting on deck to gain access. Note, I would never offer swim lessons or aquatic programs in such cool water - huge turn-off!

B) club has a lot of equipment although many of the treadmills and like plug-in equipment are fairly outdated … for a signature club.

C) layout of this signature club, in my opinion, is not as nice and appealing as other regular LA Fitness clubs in the immediate area.

D) road access to this club is quite limiting and congested.

If the signature club is solely based on towels and juice bar, based on my experience, I prefer regular LA Fitness clubs.

Source: Google

★ 1

Had a very disappointing experience with manager Danny. For the first time ever after a year of visiting multiple signature locations, I was denied a towel because I allegedly didn’t have the subscription for it. Oddly, I’ve never had an issue getting a towel before, and multiple other guests were getting turned down for towel requests. Even if true, this inconsistent application of policy is a terrible customer experience and Danny decided to hold up multiple member check ins to make his point. I just came up on my one year renewal and will be cancelling- I can’t believe they’d argue over something this petty.

Source: Google

★ 3

The good: large facility with lots of equipment, from free weights to machines.

The bad: Locker rooms & showers are filthy; some of the members trash the place and they never get cleaned.

Source: Google

★ 2

The men restroom stinks so bad. It's embarrassing calling this club a signature

Source: Google

★ 2

Loved the pool. However I called to see if the sauna,was working. Was told it was but it,was not.

Source: Google

★ 1

Horrible experience here. My girlfriend went in for a 3 day pass and immediately cancelled because the customer service was awful and disrespectful. She decided to cancel the 3-day trial because the equipment wasn’t up to standards and was talked down upon by the associate/manager. Absolutely unacceptable and will not be going to any LA Fitness because of this.

Source: Google

★ 5

Danny is a wonderful representative of LA fitness. He made our experience phenomenal!

Source: Google

★ 2

Front desk greeter is rude and inhospitable. Came in asking about the free guest pass promotion and got met with "There's no free guest pass, a pass is $20". His tone was icy and annoyed. Not really a good first experience at this Fitness center

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 3

Basketball court could be alot better

Source: Google

★ 2

Pros: this location is the cleanest and most organized location I’ve been to in the metro Detroit area. Plenty of equipment and don’t have to wait for most things.
Cons: The employees really push their personal training program to the point of rudeness. I declined due to financial reasons twice and both times they questioned my financial judgement - pretty rude. They also constantly bother you during workouts to “check in”. The spin bikes here are pretty old and seats are quite uncomfortable, not on par with industry standard spin bikes/classes. The pool area here has loiters who are not actually swimming - very annoying when trying to swim. Also the chlorine levels in this pool are very high, and caused chlorine irritant dermatitis. Much higher than levels in a normal public pool.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Cleanest gym I’ve ever been to. Customer service is unbeatable! Definitely will recognize to friends and family.

Source: Google

★ 5

The Zumba classes are so much fun!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 2

This facility is getting worse and worse by the day. Half the floor space is for personal trainers. You literally have no room to workout.

Source: Google

★ 5

My favorite LA Fitness. Always clean and not too crowded.

Source: Google

★ 5

Went in to get a membership an was greeted by Danny he showed me around the club and helped me choose the right plan I loved the gym an customer service . High recommend.

Source: Google

★ 5

I love this gym it’s the best one I seen in a long time, and had the best staff. Very polite

Source: Google

★ 4

Pretty fare for your money
Facilities are in a ok shape, always can improve.
I really like the pool
It is open until 11pm weekdays, very convenient

Source: Google

★ 1

I wish I had the choice of putting no star ⭐️ whoever manager named Danny don’t know how to deal with customers or to make them happy. My brother and I have a family plan that we can bring each two guests. One day I called customer service of LA fitness they told me it’s OK if they come in without you, I had an emergency to run I let three people to go to gym under my brothers name and under my name Danny did not let them in just because we weren’t with them but I made sure that it was fine before they went by talking to his coworkers, they’ve done it three times, my family drove a long way and he didn’t appreciate that and didn’t even care, very bad attitude and he made it to be my fault because what his coworkers said to me. (Danny if you want to run something right run it evenly with other coworkers as well, I don’t appreciate what happened because that wasn’t what I’ve been told )

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Al Mcglocton is the most helpful employee at any LA Fitness around this area. After months of unhelpful personal, Al was very helpful and was able to solve my issue in 2 hours! Thanks Al

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

It took me awhile to warm up to the idea of going back to the gym. I love to swim during the summer months, I like this club a lot. It’s clean, has everything I need and the staff and members are friendly.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Grant did a phenomenal job helping me to sign up in a way that was quick, super informative and got me the best price/package available. He was insightful, kind and all around great to work with. 5/5 stars for sure!!!

Source: Google

★ 3

Source: Google

★ 5

Great atmosphere and clean facility! I really enjoy the group fitness classes. One of my personal favorites is Zumba with Charmaine. She’s fun, has creative routines, and a wonderfully positive attitude.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

The staff was very aggressive towards me when I had a balance, even though I tried to verify it in my charges. They did not make me feel welcome, so I went back in and the paid. But the effort put forth from the staff left a bad taste in my mouth

Source: Google

★ 5

Great place to work out

Source: Google

★ 5

Fantastic facility with superb management! I have been with LA fitness for 8 years and visited many of their clubs and this one has to be my favorite.

Source: Google

★ 5

Been a member for a few years now with no problems. The gym is pretty well maintained and highly recommended.

Source: Google

★ 5

Source: Google

★ 5

LA Fitness Troy rules!!!

Source: Google

★ 5

I have been with this gym for about a year and had the best experience so far.
- In terms of the club itself: very clean, large variety of equipment, and nice setting.
- In terms of its staff: Everyone is very professional and helpful!
HIGHLY RECOMMENDED!

Source: Google

★ 5

Great location! Tidy and not too loud during exercises.

Source: Google

★ 5

Definitely a step up from my last gym and full of people who know what they’re doing.

Source: Google

★ 1

Walked into the fitness center today and came in as a guest with my friend using a VIP pass. I was told that I had to sign up for a membership instead and put a card on file. I let the guy Grant know that I wasn’t able to leave a card on file because I wasn’t there to sign up for a membership. When he asked for my ID he asked me my name and continued to pronounce my name wrong after I told him how to say it. He laughed. Also, When I told him I didn’t have a card to put on file he stated why don’t I have a bank app on my phone to get my card numbers from. Again I never came into the center to start a membership . He was being funny with me the whole time calling me other names and treated me as if I was just some redundant person and dismissed me and said come back when I had a card and could sign up . I only came as a VIP guest. I’ll never get a membership after being treated that way.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google