★ 5

Great track for walking … much safer than the rough sidewalks around here. Lots of other seniors working out during mid-morning or mid-afternoon so I fit in. Friendly professional staff!

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★ 5

Having the seperate room with weights and treadmills really cuts down on the high traffic in the gym! Feels a lot more open.

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★ 5

Beautiful facility with state of the art equipment. Out of town visit for me and everyone was so nice! Special shout out to Melanie for letting me join her spin class late! Thank you! 😀

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★ 1

Try to cancel my membership back in June 2025. Had to go online and fill out paperwork. Thought it was canceled and find out.I'm still getting charged every month!! Plus there are some multiple fees ??!Spoke to them multiple times prior and no one cancel over the phone.Cancel your membership! They want to take your money but don't want to let go of it monthly!!!!! I contacted the credit card company and i'm disputing the charges!! Fix the process!!!!!!! I'm also filing a complaint with the better business bureau!!

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★ 1

Hot tub smells like mildew

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★ 1

As a working mom, I was extremely disappointed by the treatment I received at the Edward Jones YMCA. I was denied entry simply because I had my children with me — despite the fact that the facility’s own Kids Zone is frequently at capacity. It’s frustrating and disheartening that there’s such little flexibility or support for parents, especially when the Y promotes itself as a family-friendly community center.

Beyond this experience, the facility itself leaves much to be desired. The equipment is noticeably outdated and not well maintained, and the cleanliness of the locker rooms and pool area and workout areas is below standard. The front desk staff can be unpleasant to deal with as the way they refused me to get in with my kids was shouting and people behind me could heard. For the membership fees they charge, I expected far better service, upkeep, and a more welcoming atmosphere for families.

Sadly, this experience has made it clear that this location is not considerate of the needs of working parents. I hope the leadership seriously reevaluates how they support families — especially moms who are simply trying to prioritize their health.

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★ 1

Swimming lessons for kids is a joke wouldn’t recommend

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★ 1

They are extremely disrespectful my daughter was swimming and there was some campers and the didn't help her cs "they weren't a camper" like bro..

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★ 1

Every number listed doesn’t work….. so you have to drive all the way there just to be told no….. sucks ….. I pay a membership fee and they can’t even list a proper number . Scam

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★ 5

Does these location has swimming pool

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★ 5

Fun vibe and friendly front desk people. This is an extra clean workout space!

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★ 1

Child care quality need to be improved and behave with kids kind required lot improvement and quality stuff to handle kids .

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★ 2

Pay a monthly fee to not be able to use the basketball courts during weekday nights and weekend days. Kinda defeats the purpose of having a membership, if you have a 9-5. 🤔

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★ 5

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★ 5

Very impressive renovations! Love everything that was done to upgrade and utilize the space! 10/10 gym!

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★ 3

Everything except the pool and the locker rooms are great The pool is just a little dirty and outdated

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★ 1

They make it easy to join remotely but very hard to cancel in person and trick you with extended fees. Basketball facilities are poor and schedule doesn’t reflect availability. Staff is rude and refuses to fix issues that arise. Onsite supervisor Kaylie is the worst. I don’t even know what she is doing there if she can’t solve any problems. All she does is hand out business cards of her bosses who are not on site and gives attitude to members.

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★ 5

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★ 3

I was excited to take my grandchildren here to swim. I had contacted the Y the day before and was assured that the children's pool was open. When we arrived today I was told that that part of the pool was closed but to ask the guard if useable. When we entered the pool on the lap lane side we started there but the guard said he preferred if we would go to the children's area. The water was available but not any of the equipment which defeated the purpose of going and what I had specifically asked about earlier. I understand that there was just one guard and it may be difficult to watch the whole pool but that is why I called ahead.
The most unsatisfactory part of the swim experience was the male guard. It felt like we were an imposition to him. I was there in the pool with my grandchild and no other children. There were about 6 other patrons in the lap lanes. The guard did not allow the 2 boys to touch each other. They were just holding on two each other playing around and I was right there correcting if necessary. Toward the end of the time my grandson just sat on the end of the non functioning slide. He was told to get off. This experience was not very pleasant and my grandchild felt that it and didn't understand what was going on. We were there about an hour and left.
I realize this was a type of change in the routine of the day but it was not a warm welcoming experience except from the front desk. I swim daily at a Y closer to me so I know there are routines and rules but I was not impressed with the experience.

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★ 5

Kaylee gave me a tour of the facility, She did a great job in showing me the many amenities they have and asking questions about what activities would interest me the most. She was super friendly and helpful and ultimately convinced me to get a membership! So far i’ve attended 2 group exercise classes and everyone is super sweet. Would recommend to all my neighbors.

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★ 5

This location is, in my opinion, the best YMCA in the Greater St. Louis Area! Staff are friendly, the building is clean, and their selection of fitness equipment is top notch. Further, natural light shines through the large windows that surround the entire building, creating a bright and airy atmosphere.

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★ 1

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★ 4

Maria, at the front desk, is wonderful. Equipment is all that I need it to be, but too many don't clean up after themselves. Hand sanitation machines have mostly disappeared, and the rest have no sanitation fluid in them--despite my numerous requests to change that situation.

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★ 1

There are cockroaches in the pool area. Disgusting. When I told the staff there were bugs they did not seem interested in fixing the situation.

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★ 3

I have been playing there for a couple years and in all my years I never been cheated out of a game. Jeremy the head of sports told my team that we had to play even though the coach is cheating.The referee was cheating and we told her she does know how to do her job . At the end we lost and coach end up playing his own team he had to different team and that not allowed so he make his bad kids play the “good kids”.

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★ 3

Whew, the girl on the phone was so polite, the people at the front desk was very polite. The manager seemed polite but was very condescending. I let her know she needs to train all of her staff on the same thing because the person on the phone told me one thing and the front desk attendant said another. She didn’t apologize for the inconvenience she pretty much gave the attitude “well this is what it is”. I get that but yall just inconvenienced me show some grace, accountability and apologize for the miscommunication on yall part.

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★ 3

Hard to use the website. Who are teachers.

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★ 5

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★ 5

Maria made joining fun and a happy welcome! Thank you Maria!!!!

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★ 5

Valerie is great. Always love her classes and her explanation of what muscles we are working.

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★ 5

Missing a family experience? Then join the Edward Jones YMCA. Everyone is family there. I love the classes and the staff and all the people there. Makes me feel so good about myself!

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★ 5

My client enjoys walking at the YMCA every day. Staff is very friendly and helpful to my client.

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★ 5

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★ 1

This is literally the worst place i’ve ever tried to work out at. Summer camps take up every single thing here. I was just told I can’t use the basketball court until 8 because of the little kids at the summer camp. The pool was all occupied too. I challenge the owner of the Edward Jones ymca to a half court pick up game first to 7, we’re playing 1’s and 2’s. If and when I take your ankles on your own court I want to personally have the honor to make all those kids sit on the bleachers and wait for their turn like you’ve been making me do.

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★ 5

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★ 5

Great place to so aquasize

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★ 5

Great facility and community. We recently moved away, didn't expect among the things we miss most from STL was the community we developed around youth sports at Edward Jones YMCA.

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★ 4

Closed most all of rooms above for renovation, except one. Downstairs is working normally.

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★ 5

It's the YMCA everything about it is great.

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★ 3

I like working out here. The equipment is nice, modern enough, the facility is clean, lap lane availability is good in the pool, and the price is hard to beat when comparing to the J and Lifetime.
I will say: I wish the fitness rooms were monitored better. Too often there are kids under 10 using equipment, taking up space, wandering around the cardio and weight rooms when they should not be in there.
I also want to know if towel service will ever return. It’s crazy to me that the main restrictions on gyms were lifted almost two years ago and towel service has not restarted yet.

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★ 5

All of the Instructors are really good. To hard to pick a favorite.

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★ 5

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★ 5

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★ 5

The instructors are great and I feel so much better when I have worked out

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★ 5

The Edward Jones YMCA exceeds by far any expectations one could have! The staff is efficient and helpful towards any matter. Everything is kept very neat, clean and tidy!

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★ 3

Very unpredictable doing the summer months. I have problems getting out of the pool sometimes because you guys only have one reel on the left side to get out of the pool how about one on the right side as well thank you an advance.

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★ 1

This place is a joke first off the employees are very rude and then he’ll nearest wanna swing on people as if you’re not like supposed to swing back on them I don’t know how to speak in reference to what the rules and regulations is from the beginning when you take out a membership with them this is one of the worst place I ever had a membership with never ever have a membership with them again

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★ 5

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★ 5

Ok, full disclosure, i work here, but i am also a member, and have been to many YMCA's in this area, as well as both coasts of the country. I really enjoy this particular YMCA for the diversity on all levels and abilities for both members and staff. Maria is the consumate greeter in the morning, checking you in, learning your name, and making everyone feel welcome. Martin is the personable and responsive health and wellness director, assisting everyone with all things group exercise. Stephanie is the go to personal trainer, and there are many other great staff and members. It feels like an extended family here. Sign up up to 48 hour before a group class. We are back to normal amounts of participants for group classes. Masks are optional. Join for workouts, classes, and more, but stay for the great, friendly members and staff!

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★ 1

My family went to the pool of this location in vain two times in a row. First time, they didn't let my kids in because it was during the week days. There was no such information on the website. They should put that information on their website, I believe, especially in this summer break. Second time, they said there is no life guard on duty and we couldn't go into the pool. Before departure, I called them over the phone and they said I could come with my kids. But I had to drive back home again...

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★ 3

This pool is NOT FAMILY FRIENDLY. It discriminates against members children. During summer weekday the pool was closed from 12 to 2pm for their day care use. Why? My grand daughter and I just wanted to lap swimming. Told... children can swim on Saturday and Sunday. We pay 12 months out of the year. The day care camp kids are using for summer. Second time we were turned away from the pool for restriction. You should post so we can be aware of this ahead of time and plan our day accordingly. Post on paper because I am not putting your app. on my phone. Your door sign says open to All. Not true.You are bias against children. Tried to speak to the pool manager but no response. The OFallon Pool is very family friendly. It does not discriminate. Ed Jones Y certainly does and needs to take corrective action now.

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★ 3

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★ 5

My Name is Shyam vyas.
Today I went up to the YMCA to get my membership and the front desk lady Mika she did a great job. I been through Lots of YMCA. I did not see that type sweet lady. She is so sweet. she’s so honest .and she doing her job very good. she is the gret Employee . Thank you so much so much mika 🙏🙏 to make me comfortable to come at the gym

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★ 5

Love the aquatic classes! It's been a great way for me to exercise safely without worrying about gravity or pain. The pools are really well maintained. Wish there was a little more air circulation for the pool chemical smell. The classes have me coming back!

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★ 4

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★ 1

Never sign up for membership here. It’s a complete paid and switch. Signed up for a $12 promo and then they started charging me 78 without notice. Try to get some form of money back and Martin, The membership manager was completely rude and had no people skills.i don’t mind supporting the Y, but Not this ymca. I felt like I just got rubbed out of $210.

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★ 5

I love my Y! Whether it's for early morning swims with a great view to keep my sanity or the youth sports offerings for my boys, I love being a part of the YMCA community. I could not recommend it enough.

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★ 5

The gym is clean, the people are great and the equipment works.

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★ 5

The instructors are friendly and teach professional workout routines.They know their stuff!

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★ 5

Since day 1 I have felt at home at the EJ YMCA. Maria at the front desk is a big part of why. She greets me by name and makes me feel welcome. Mary Johnston

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★ 5

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★ 5

The employees, including my personal trainer, Chris Horn, are all outstanding. They are professional, knowledgeable, friendly, say hello as I enter and exit. The building is always clean.

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★ 5

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★ 5

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★ 5

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★ 5

I joined recently and I am loving it.
The hot tub, sauna and steam bath are on my top list after doing some miles on the treadmill.
To climax it all you take a dip in the heated swimming pool which is just heavenly.
I will take advantage of it especially during this winter season.
They also have a kids watch just in case you want to bring your kids along

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★ 5

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★ 2

Too expensive and the gym is not that great for the price. Many gyms that have newer and cleaner equipments are less than half the price of this place.

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★ 1

I used to think that this place was equally nice to all races, until an incident occurred with my car being hit on their lot while I was inside working out and had to deal with them directly. I have a change of heart. Now I realize that they are rude and have bad customer skills Mitchell who said he a supervisor also rude . Said he does care about anything long as I pay July dues.!! Long story short I rather go to a place that at least care enough to monitor the parking lots. They had no concern about my car being damaged until I made the statement that I felt the way they were acting was racially motivated and that if I was white they would have handled it differently.

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★ 4

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★ 1

Extremely rude front desk woman, experience was terrible.

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★ 5

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★ 5

Lots of exercise equipment for you to use.

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★ 5

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★ 5

Safety

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★ 5

Always helpful and a joy to see everyday!

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★ 1

During a time I wasn't making it there regularly, my credit card on file was compromised. Edward Jones Family YMCA charged me $25, twice, for a credit card that was no longer valid, refusing to remove charges. So, not only was my credit card number stolen, but Edward Jones Family YMCA added to the problem, and refused to remove the charges. I called to resolve the issue, after reviewing my credit card statement. If they had contacted me before charging it twice, I could have given them updated payment information. Instead, I'll never pay them the charges, or return. I suggest you do the same. $50 for every person that has ever had their credit card information compromised has to add up nicely for them.

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★ 5

I love going to Edward Jones YMCA. The equipment maintained & very nice. Classes are free.

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★ 5

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★ 5

Great atmosphere. Due to Covid19 less machines but still able to get a good workout.

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★ 3

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★ 1

This rating is for worst customer service. I browsed about Zumba classes in my home and called them around 12:40 p.m today and was given proper information. Later on when we went onsite around 2:00 p.m the other lady at the front desk gave us all the incorrect information about classes, payment ( we did cross check and corrected her as well) and infact we didn't feel like receiving from her at all. I came back to my home checked online and realized that the payment she told was totally incorrect.

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★ 5

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★ 5

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★ 5

Great facility, staff is very friendly and helpful.

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★ 5

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★ 5

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★ 5

Great environment great staff a very family-friendly environment

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★ 5

Great gym, nice employees, the flagship of thr st louis region

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★ 4

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★ 5

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★ 5

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★ 1

Horrible been sick for two weeks been a member for months the associate lyn at the desk Indicated that they donated my belongings there is no sign that saids you have to pay for individual locks nobody talk to me about it or it isn’t in my YMCA agreement completely disrespectful/ no notice no professionalism as well good place to work out bad communication skills and regulations . I’m canceling and do not recommended this YMCA thank you

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★ 5

My family loves the community at the Edward Jones Y!

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★ 5

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★ 2

The people are very nice there. However there is always something broken in the pool area and it usually stays broken for a while. The hot tub was down for weeks when it broke. Now the dry sauna has been down for a week.

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★ 5

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★ 5

The staff is great! I run into a lot of my neighbors there....... everyone is so friendly!

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★ 3

The staff is friendly and equipment is great. I don't like that there are 2 separate weight rooms. I have to go to separate rooms for different workouts. Any programs like soccer and football that are not at the Edward Jones facility seem like borrowed fields with no bathrooms or concessions.

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★ 5

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★ 5

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★ 5

Silver Sneakers member

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★ 4

The Edward Jones YMCA has always been a great place for my family. Recently my family haven't been able to participate due to economic situations, but we would like to come back one day.

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★ 5

My husband and I have been working out at the Y for almost 12 years and still enjoy it. They have made upgrades to the weight room the past couple years and the community there is always welcoming!

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★ 5

Friendly and great classes available

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★ 5

Friendly staff and had everything you need for weights and cardio. Great for families because of child care and the pool splash pad area! Used to be a part of Gold’s but the YMCA fits our family needs better.

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★ 5

Staff is always pleasant and helpful. Love the bright natural light in the foyer and the workout gym area.
The people who use the gym are friendly and polite too when waiting for their turn at a particular equipment station.
The pool is well maintained.
Overall the Y in Maryland height is bright and clean and the people there are friendly. Love going there for my exercise needs.
Miss the spinning classes with Valerie due to knee surgery but will resume as soon as I can. Hope Valerie is still there when I get back as she is an excellent spinning coach.

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★ 5

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★ 4

For sure 4/5 stars, this Y is the best Y I've visited across the USA. I am a travel nurse and have been a part of a few different Y's. This Y is never too busy to the point that you are unable to get your workout in. Everyone here, staff and members are kind, helpful and friendly. s/o to Maria at the check in, she just about knows everyone's name, prior to scanning your card in. GET THIS LADY A PAID VACAY!

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★ 5

We have had a family membership for over 5 years and love it! The people are friendly, the classes are varied and challenging and the equipment is top notch.

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★ 5

I have been a member at the Edward Jones Y for quite some time. The facility is great and the staff are equally good. Overall experience at the Y has been great for me so far. They have free programs for Yoga and other similar activities which are really great.

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★ 4

Nice place to workout.

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★ 4

Very clean. Nice people.

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★ 5

Great staff and superb facility. They can certainly work on their extended timings but overall a great YMCA.

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★ 5

Awesome place with great people.

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★ 4

The service from the front desk staff is always courteous and helpful. The lifeguards are also courteous and professional. The locker rooms are generally clean and well-stocked. I love bringing my sons to this YMCA and using the pool with them.

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★ 5

My son has been taking swim lessons for the last three years at various places within the St. Louis region. Our experience with the swim instructors at the Edward Jones Y's have been the best so far! He has learned valuable skills and I have enjoyed the small class sizes and flexible times offered for lessons. We will continue to sign up for swim lessons and can't wait to try out the other youth sports programs that the Y offers.

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★ 5

The YMCA is recreational establishment for ALL people. I participate in multiple exercise classes, swim, and partake in special events. My grandson takes Tae Kwon Do classes there weekly, swims, plays basketball, and LOVES it all. Most of all I'm impressed by the diversity of membership, and how there is a program for every need, and skill level. The staff is always friendly and receptive to new ideas. It has become my 2nd family/home, and I'm thankful to have the Edward Jones YMCA in my backyard. I'm active, fit, and socially involved in my community in large part because of the Y. I commend the YMCA for its leadership and exceeding my expectations. Try it out with a FREE pass today!

Source: Google

★ 3

In Short: If you live in Maryland Heights, go to their community center instead. It's newer and far less expensive.

I was a dedicated member here for almost 5 years. The staff is friendly and the machines are always clean. One of the attractions of this place over other gyms (despite its much higher membership fees) is the ping pong club. There was a table near the entrance that drew many people who played. Unfortunately, it was moved to the basement and became unplayable. Once this happened and the newly constructed Maryland Heights community center opened, there was no reason to keep coming here.

But I leave on a positive note: the Y has lots of classes that are free with membership. If that's something you enjoy, then it can be a good fit still.

Source: Google

★ 5

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★ 5

My family and I use EJ YMCA every week for the pool, which is kept in excellent condition with clean and well-maintained changing rooms and restrooms. Even if Edward Jones Y is not the closest branch to where I'm at in the city, I choose to swim there over other branches because of the superior pool and numerous lap lanes. I also like to take advantage of the variety of fitness classes included in the price of membership, especially family yoga, zumba, and water fitness classes. We love our EJ YMCA!

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★ 5

I just moved to St. Louis from Houston (where I was also a YMCA member). I thought I would try it again. For the monthly price, this gym has everything I need. Workout room, basketball court, and weightroom. Big gyms like planet fitness are a pain. I much rather prefer these friendlier neighborhood gyms like YMCA.

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★ 5

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★ 5

Great facility with good instructors with a variety of classes. I hate to miss a day!

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★ 4

Friendly staff, nice and clean facilities, plenty of individual options and class/group options. I am enjoying my membership very much.

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★ 4

Fun place, the track needs to be updated. It is sooo tiny, it is full of dips, that I do not think were intentional for such a small track.

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★ 4

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★ 4

Lovely staff and generally a great facility! My only recommendation would be to have a better variety (and better times) for classes. personally, I would love to see a daily yoga class starting anytime from open to 6am. What a nice way to start a day!

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★ 5

This is the nicest YMCA I have ever been in. Very well maintained and there is so much offered to the members.

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★ 5

I used to be a member at the Y. Me and my family love to work out at the Y all the time. But The membership fee is expensive but worth for someone who afford. Enjoy!!

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★ 5

I cannot say enough good things about the Edward Jones Family YMCA. I was a member of this gym during high school and just recently renewed it 8 months ago. After 10+ years exploring other gyms, it was tough to beat this one. From the hospitality of the staff to the excellent group classes to the wide range of fitness equipment (cardio, free weights, machines, etc.), the Edward Jones YMCA is top notch. Not to mention this all comes at a VERY affordable price! I've rambled enough, but summed up - You want to be a member here!

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★ 4

My family love the facility. My wife enjoys Zumba classes at Edward Jones YMCA.

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★ 5

I am using Y gym. I really like it. They have best equipments over there. They have indoor pool
Steam bath and sauna bath. I’m glad that I live very close to this place.
Kalhari Denawakage

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★ 5

Clean facility, nice equipment, super friendly staff, great group exercise classes. And my kids LOVE the pool! We’ve been a YMCA family for nearly 2 years

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★ 5

Edward Jones YMCA is very clean and new. I checked out most YMCAs in St. Louis, and Edward has the best swimming pool for kids/family. The staff is very welcoming and helpful. Highly recommended!

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★ 5

I haven't see such great Y in other area.I have got better health because of this YMCA and great trainer in the facility.Thank you EJ YMCA staff.I feel full of energy lost lot of ponds and improved health.This wouldn't have been possible without EJ YMCA.

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★ 5

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★ 4

Class are great. Staff is friendly. Workout area could be expanded.

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★ 5

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★ 3

Very nice and friendly staff!

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★ 5

I love this Y. They have friendly staff and great amenities.

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★ 1

There is one old employee don’t know his name he is jumping on customers and no respect for customers. Train the employees first.

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★ 5

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★ 5

Monday night Zumba with Jose and Ayako is the highlight of my week! I always leave drenched in sweat and smiling from ear to ear.

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★ 5

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★ 5

My son has attended the ECE program at the Edward Jones Y sinces he was 12wks old and is now 2. His teachers are incredibly loving and do great activites! He also loves getting to playoutside and in the gym.

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★ 5

Clean facility, nice equipment, super friendly staff, great group exercise classes. And my kids LOVE the pool! We’ve been a YMCA family for nearly 12 years and it feels like a second home. Highly recommend for summer camp!

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★ 4

Love this location because of the diverse community. My daughter was in the early childhood program here and we loved everything about! The only con is the parking. There’s many blind spots and elderly walking, so please drive slow and take caution.Thank you to all the staff for being apart of our lives.

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★ 5

We were lucky enough to have my daughter at the YMCA's early education program from age 6 months to 3 years when we moved out of state. I always knew I loved the teachers there, but I didn't realize how much they were like family until we had to try and find a new day care when we moved. The teachers are great, the lessons are valuable, and the out door play time is irreplaceable.

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★ 5

My family loves the Edward Jones Y. My daughter has learned so much by participating in the team sports programs specifically volleyball and basketball. Great experience all the way around!

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★ 1

Beware. They make it incredibly difficult to cancel. You must go in person to do it, and you will still be required to pay for an additional two months of membership.

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★ 1

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★ 1

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★ 5

Me and my family love it !! It’s close and staff is always friendly and helpful. There’s so much to do for you and your kids even for single mom like myself there’s child care available

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★ 5

Nice location for families. Kevin does a good job running their youth sports and camps.

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★ 5

Good place for family fitness. Pool is always clean and staffs are always there for support . Gym have enough thread mills and other fitness equipments. Lot of activities going on here which member can participate by paying extra money. Really good staff too 👍

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★ 1

Your policy of charging an additional month for services if you cancel membership after the 20th of the month is horrendous. It’s just another way for you to collect additional money.

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★ 4

My boyfriend and I have been a members here for about 2 years and have enjoyed the experience so far. There are tons of classes and activities for kids and adults. I personally have done the cycling classes and really liked it. I also have noticed there is child care, karate classes, swim classes, basketball teams, and summer camp available. There are two work out areas so sometimes if you go at the right time you can have the whole area to yourself! There are a good variety of machines in my opinion and the workout areas are kept very clean. The staff members are really nice and some of them even take the time to learn your name which is really nice. I haven’t done personal training but when I see them working with others they are very patient and accommodating. I think if you are looking for an easily accessible community gym, this place will meet your needs. It’s not fancy and intimidating like most gyms lol it’s just right

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★ 2

This review is for the swimming lesson here. Our daughter is taking the group class since last 1 year. The classes are really a “hit or miss”. If you get a good instructor, you are lucky (less chance as only a couple of good instructors can be found), otherwise you will just be swimming with the other 5 students in your group while the instructor probably doesn’t even pay attention to what each students doing... half the time the instructor is not even in the water, and most of them seem always very uninterested.

The pools are crowded, it’s hard to get space if you are coming in the evening time. During the morning on weekdays normally the crowd is less, but then they reserve multiple lanes for some or the other dedicated programs.

Basically, you get what you pay for, but I think after a years worth of swimming here I feel I should have spent some more money to go elsewhere even if it means a bit of driving, because now the money and time is spent and unfortunately it almost seems that I taught my daughter more swimming than the instructor and the lesson did.i

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★ 4

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★ 5

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★ 2

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★ 5

It feels just like home here and all of the staff are family.

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★ 5

The facility is awesome, the staff is beyond friendly - extremely welcoming and engaging. They do so much more than fitness classes and swimming - community engagement, early childhood development, summer camp and other various programs all to support families and individuals within the community.

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★ 5

Very friendly staff, willing to help you along your fitness journey. A place I would take my family everyday if I was able to.

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★ 5

Best y in the area

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★ 5

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★ 1

As a person who has been through numerous health clubs and gyms, I found it necessary to share my opinion with you. After reading astonishing experience in which I had with this clubs’ cleanness and their rude and unfriendly staff, most than likely you would agree with my opinion that this is by far one of the worst health clubs in the country. I have also taken a few pictures from the club in which I’m willing to share with you upon your request via email. The bathrooms and the showers always smell horrible the carpet is so dark and nasty in which you don’t even want to walk on it. Every day there is a mess in the toilet seats and showers and they won’t clean them. Sometimes the equipment’s are out of service for months without getting replaced. Having said all that, today vie decided to cancel my membership and join Golds Gym. Therefore, I’ve decided to speak to the club’s assistant manager (Woman name: Lena Eyermann) I’ve stated me complains along the reason I would like to cancel my membership. I was shocked by her astonishing response; “You made the right decision” Wow, so you are an assistant manager! – I’ve responded.
Honestly, my disappointment was not mainly based on her reaction as it was a true indication of her lack of family training, family root and responsibly. However, I’ve wondered how the higher-ranking managers are OK with her.
Please note, two of the five-star reviews have been written by the staff and faculty who work there!

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★ 4

Overall, I am satisfied with the facility. It offers numerous classes on a daily basis, included with the membership. We made a complaint about one of the shower heads in the family locker rooms and the next day the issue was resolved! The child day care is inexpensive compared to similar alternatives; it's okay.

Cleanliness? Absolutely. Do I bring my own flip flops while I shower anyway because it IS a public facility? Absolutely. Wouldn't you? Women's hair in the drain is natural, so be proactive and quit hating on the facility itself.

Improvements? The lifeless lifeguards in the pool have not been very active while on active duty... After all, most are probably just kids on their first job. They probably just need better training.

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★ 5

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★ 1

I wish there was a separate platform to review the Early Education program, but unfortunately there is not.

While this is embarrassing for me to share, I feel it’s necessary to protect and inform other families. I pulled my son from the daycare program abruptly. My son had a bruise on his bottom which my husband and I noticed and discussed with our other children. His 6 year old sister admitted to being rough with him and hitting him after he bit her. We addressed this with our young child, and didn’t consider that any aftermath would incur as a result of an already rough 2 year old boy having a bruise on his bottom. We sent him to daycare. The next evening CPS arrived at our home inquiring about the bruise on his bottom, questioning my 9 and 6 year old as to whether they felt safe in our home and mandating that we take our son for a “safe care” visit at the ER where he subsequently spent the next day and was required to have a urine test, blood test and a full body X-ray.

I was mortified. We have attended the same daycare program for two years. Our son is happy, friendly, well groomed and very smart. Not even a single conversation occurred with us to this regard. We were told, when my 2 year old child was asked about the bruise he answered the same way he did with us and said his sister hit him. The staff continued to question him repeatedly and he finally answer differently. The Director, Susan, escalated the situation and contacted CPS. His teacher told us during the interrogation of my 2 year old he also began to say “yes” to every question asked because he was either bored or confused.

No one from the Y ever contacted me nor my husband to advise CPS had been contacted. The CPS rep told me she attempted to call. The phone number provided to her by Ms. Susan was incorrect- I believe deliberately- despite the fact that we were required to fill out paperwork with all of our emergency info over 1.5 months earlier. When I asked Susan for the hard copy of the paperwork I filled out she couldn’t find it and condescendingly told me I was just looking for a reason to be angry. I’m sure any parent would agree being falsely accused of abuse and spending a day out of work with a 2 year old in the ER for arbitrary testing is a “reason to be mad”. I explained I understand mandatory reporting and I appreciate them for the job they have to do and asked what the next step was. Despite ample opportunity (I visited twice after this incident and phoned once) to make the situation right, Susan continued to state that she “followed the policy” and made no attempt or effort to fortify the relationship after this occurred to ensure I felt my child would be well taken care of. She quite simply didn’t care.

Next I escalated to her boss, Lena, and neither of them once asked how he was or seemed to care that the allegations of course were unsubstantiated and all testing came back clear. Neither party felt they owed us even a meeting or conversation on moving forward and seemed to think pretending nothing happened was acceptable customer service. It’s clear they’re both happy to collect your weekly dues, but have no real compassion or concern for the families they work with and no desire to ensure a positive working relationship nor uphold the Christian values The Y claims to represent. The teaching staff is wonderful, but the leadership is lacking and not driven by common sense nor warmth. It’s no coincidence that his teacher Maya- who advocated for us during this nonsensical witch hunt- left the Y for a better position shortly after this occurred. We were also made aware that the staff has escalated actual concerns of health and safety issues to leadership and no reports were ever made to CPS; leading me further to believe these reports were not only discriminatory in reporting, but made in ill intent. Best of luck to anyone who is drawn into this facility by the lower cost tuition. This ordeal has been devastating and I would hope no other family would ever go through such a thing. *edited to fit see full review on Yelp*

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★ 5

this place is awesome!

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★ 5

Great place!

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★ 5

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★ 5

Nice

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★ 5

Great place to play casual or USCF rated chess - all skill levels invited. Play Wednesday 6 PM to 9 PM and Thursdays 1 PM to 4 PM

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★ 1

现在这地方也充满着歧视特别是周末早上上班人员一点没有礼貌，很不友善，没有服务行业的专业精神，而且卫生非常的差，像游泳的地区很多人都不先冲洗就直接下去游泳，有些人就是穿着普通的衣服全身下水，非常糟糕，我们在这里十年多的会员了，下个月就不来。去别的地方，这应该是我最后的忍耐极限了。just
Now this place is also full of discrimination. Especially on weekend mornings, the people who go to work are not polite, very unfriendly, have no professionalism in the service industry, and the hygiene is very poor. Many people in the swimming area do not rinse first and go swimming directly. People are wearing ordinary clothes and getting into the water. It’s very bad. We have more than ten years of membership here, and we won’t come next month. Going somewhere else, this should be my last endurance limit.

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★ 4

Friendly staff, good equipment, two workout rooms (most forget about the one down the right side hall), and lots of activities. Only downside is the lack of swim lanes on certain days due to all the swim classes.

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★ 5

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★ 4

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★ 2

Most dangerous pickup area for kids. Force parents to park on street rather than on large parking lot. Very ill concieved plan.

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★ 4

We have been members here for just over a year and we love it. Very friendly staff and great for the entire family. We go to the Father Daughter Sweetheart dance every year and we have a blast.

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★ 4

Swimming, jogging, basketball, football and fitness center for family.

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★ 3

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★ 5

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★ 2

Not enough space and equipment to workout

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★ 5

It's nice and me and my brother took swimming classes here and Our Teacher Brandon Was Awesome

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★ 4

For a community center, not bad; basically what they are. Large selection of activities and classes. Child care and camps seem nice. And sports teams as well. Not really for hard core athletes on a workout regiment since the place is a bit small for that with limited machines, not to mention kids running around, but great for price.

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★ 5

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★ 5

I've been here a lot. Many of the people who are leaving bad reviews are just blowing off steam. Great gym. Friendly staff. Clean facilities.

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★ 4

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★ 5

I went to the Y today and when I was done, heading to a table to eat a protein bar before I walked home, the woman behind the desk... Irma or Maria (her and another woman were talking about how the hurricane was named after her)...said, good work out Natasha? I looked at her and laughed BC I #1 looked like a truck hit me BC I worked out too hard and #2, I had a name. I wasnt customer, hey you, a client or a consumer. I was specifically named and recognized. And she did this for every person coming and going. This is amazing. Why can't it be like this everywhere? She needs a raise, a hug, a vacation, something special, to be recognized for recognizing people and asking how they are doing. Not as a passing by question but as a genuine concern and care. Thanks for hiring her!

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★ 4

We really like this YMCA, my son goes down stairs to the HUB childcare and they always have teenagers watching them and their attitudes have been great. The weight rooms are never to packed, the equipment is used but cant remember a time that a piece of equipment was broken or unusable.

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★ 1

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★ 5

Nice clean friendly

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★ 1

This YMCA has THE most disgusting customer service ever! I have never been so disturbed by the lack of skill set or customer service that they provide. The executive director, Debbie, is a senile old bat as well as a delusional pathological liar who needs to take etiquette classes. She talks to members SO rudely as if she received schooling from Out of a cave! She has the skill set of an untamed animal! On top of that, the facility's equipment is not all the way up to par and they have the audacity to be rude! They also have so many leagues going at one time that it's impossible to utilize the facility that you're paying for! Lastly, TOO many changes in staffing and for the WORST! SAVE YOUR MONEY AND GO ELSEWHERE!!

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★ 5

I joined a couple months ago and have had a great experience & the staff is friendlier than the other Y's! I'd have joined earlier if I knew everything they had to offer. The only negatives are the no guest policy & basketball gym availability is tentative.

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★ 2

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★ 4

The people here are very nice. They promote community, update machinery fairly often. Down point is the locker rooms/showers are outdated and not the most user friendly.

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★ 5

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