★ 2

We went to take a tour of this YMCA location because we were interested in the family membership. The staff were friendly and showed us around, but the facilities were quite worn down and the clientele was mostly a very old crowd. Which isn’t inherently a bad thing, but the vibes were dead. Absolutely no atmosphere at all. Once again, nice staff, but we are hesitating on joining because this place needs a re-vamp. Also, it’s strange that they keep your drivers licenses during the tour. We had to wait for them to be handed back.

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★ 5

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★ 1

Off putting guy in the sauna staring at women EVERY single day. Essentially if you’re a woman you won’t be using the sauna. I mean it’s really bad. I have told management nothing has been done. I’ve had 1 friend leave already and another switching to another gym next month. The only thing they do is remove my review a few times it seems. The Y doesn’t seem like such a safe place anymore. I have videos and it is very strange and unpleasant. You don’t get to be weird and creepy just because you’re handicapped.

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★ 5

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★ 5

Clean and well staffed.

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★ 1

Extremely terrible place for summer camp. Their refund policy is simply the worst. What's worse is their response to my inquiry for a refund. When I asked about the cancellation policy, they responded with "no refunds within 2 weeks" but more importantly jumped to the conclusion that my daughter will not be attending the camp by adding "we will notify the administrator that your daughter will not be attending the camp"!
We will make sure that we will attend this camp we paid for, but will never ever...I mean never ever...attend any YMCA camps or events.

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★ 4

Friendly staff, facility gets the job done

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★ 4

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★ 4

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★ 5

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★ 5

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★ 1

My Experience with the Kirkwood YMCA was extremely unplesant. When we signed our daughter up for swim lessons, they informed us there was not enough people taking the class for for them to keep the scheduled class so we could either do private lessons, try the class below or get a refund (keep in mind this was after registration had closed, becomes important later). I chose the option to have her try the class below. The class was over crowded with kids and the level of instruction she was given was minimal at best. I asked them for a refund based on her not enjoying the class an dnot getting anything out of it, mentioning that we had tried a different class and that it was a better fit our daughter and I was told I could not get a refund because the registration deadline had already past. This of course is a lie because I had already been given the option for a refund. This was my first experience with the YMCA and will likely be my last. If you have gotten this far, please look a Foss swim school or Lifetime, both seem to be much better at teaching and customer service.

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★ 1

This location is the most antiquated Y I've ever been to. The facility is falling apart and clearly hasn't been updated since it was built in the 1950s

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★ 1

If you are a woman, do not work out at the Kirkwood YMCA. I do not feel I can work out comfortably because I constantly get stared at (not glances, stares) by other gym members, specifically men. I am not asking to be stared at when I am minding my own business. In the small weight room with no air circulation, I feel more safe in baggy clothing than tight, and even then, “safe” is a stretch, as the harassment does not stop there. You would most likely overheat in baggy clothing and still be stared at. I have voiced my concerns to many staff members, on some occasions in tears, and yet the problems remain. Although I live extremely close to this location, I would rather drive out of my way to another location. Additionally, the lack of gym etiquette is absolutely ridiculous, as the rules are broken every day. I have never encountered such an unprofessional and erratic gym.

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★ 2

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★ 5

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★ 1

Sadly, their billing method is not transparent. Borderline theft.

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★ 1

First off they never filed the correct paperwork so I had trouble entering other YMCAs. Then they told me it was $72/month for the family (it was $79). Then I called today to cancel my membership because we weren't using it and I was met with hostility and anger. She informed me very rudely that I was required to pay for February as well because I didn't cancel before the 20th of this month. I said no one told me that I was told I could cancel whenever and she said, "I'm telling you now." And proceeded to hang up on me. I will never come back to this YMCA. It's old, crusty, and I heard there's a weird old dude in the sauna. Do not go here. Try Riverchase instead.

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★ 3

Very outdated YMCA.
Child watch hours are limited till 10:30am. It is a small room, at least with windows (YMCA Mid County branch Child Watch room doesn't have any windos- very depressing) and you can see your kid when you walk by on the hallway.
The two people in charge of the Child Watch when I went, was a young guy and a lady with mobility issues due to morbid obesity. He was engaged with the kids in the room (at least was actually watching them). The lady was on her phone when I dropped my kid, when I checked my kid (twice) and when I picked up my kid too. Poor professionalism, I felt bad for the guy, because he practically was by himself working.
If you need Child Watch while you work out, this is not the YMCA to go.
For best Child Watch educated personnel your go to is Carondelet YMCA and River Chase YMCA, they are committed, happy, they change diapers if needed and ok with you, they do activities with the kids, more hours, and I have personally seen how they take care of babies (Carondelet location).

The gym equipment: Small spaces, crowded machines next to each other, no windows, basement equipment with no ventilation, I was concerned about my health in this place.

Classes: Be 15 minutes early for your class. I signed up for Strength Training class and arrived 5 minutes before and the room was completely full. I don't know why they let sign up more people than the classroom can hold.

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★ 5

Pool temperature is perfect!

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★ 5

One of my favorite Y activities is Aquacise, and I love to get a good cardio workout! Laura Garren has been super at keeping us moving at a fast pace, and changing it up to keep us motivated.
Cindy Ricke also gets our hearts pumping for an excellent cardio workout in the Aqua Zumba class!
In the Studio, Genny Schumacher leads a fantastic Silver Sneakers Cardiofit! I always learn something new in her class, and get to push myself in strength and balance in ways I wouldn’t on my own!

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★ 5

Best kept basketball court floors in the area. I wish other Y's maintained their gym floors this well. Staff are courteous and helpful. I do wish that there were more free weights, however there's enough equipment and space for a great workout between all of the rooms and pool.

I've seen guests get frustrated when told that a room closes 15 minutes before the entire facility does. The signage with this info is too small and easily missed. My suggestion is to post BIG signs that communicate such details. Thus, folks can plan their workouts accordingly. Otherwise, it can feel like you're being hurried out without a just reason. Thank you for caring and being great! With some minor tweaks you can offer even greater experiences to guests!!!

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★ 1

I want to address my disappointment with the YMCA administration. I tried to pause my membership due to an illness and they treated me with not empathy, not kindness neither fairness. They are forcing to pay the month when I explained that I will not be able to go due to my illness temporally. I tried to call them for the past three days and everyone told me different answer. Today the front desk person told me there was not solution for it and I have to pay then entire following month with not justification. Now I am ill, paying for a gym which I am not going and losing my money. Definitely not coming back or recommended.

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★ 1

The staff members are rude. I visited as a guest and they would not allow me access to their facility due to my age. I was not happy with the way I was treated. One of the staff members tried to argue with me; she threw me a piece of paper and told me (not asked me) to "sign this" in a rude manner. Will not visit this YMCA again until the staff members learn manners and respect.

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★ 1

Poor

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★ 5

Super Y! Usually not to busy all the staff and members are SUPER helpful!

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★ 5

Lots of fun, friendly people in.class.

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★ 2

Wild that the Kirkwood Y is the worst YMCA in the region, but it is by far. Wayyy out of date facilities and equipments. Classes don’t start on time, rooms are locked when scheduled to be open. At 5am a staff person made me update all my info and picture because the app doesn’t scan my ID anymore. Every other Y locations just takes my name or phone number… rough. Looks like lots of reviews with customer service issues as well.

Hopefully someday Gateway YMCA’s invests in this location and it becomes the resource for the whole community that it should be.

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★ 5

The Wednesday deep water class instructor is AH-mazing. Not only does she lead an excellent workout, she’s knowledgeable about how to modify movements based on ability (secondary to conditions such as mobility restrictions and pain). She always shows up with a positive attitude, great sense of humor, and enviable energy. Of all the aqua fitness instructors I’ve taken classes with, she’s definitely a favorite!!

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★ 2

Wonderful facilities but so understaffed the pool lifeguard kicked me out so he could get his break.

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★ 5

Friendly warm atmosphere. Classes help me fit and moving. Nice new remodeling of the entry.

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★ 5

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★ 1

I called the front desk seeking information about a trainer. I missed the woman’s name whom I spoken too, but I called on Tuesday at 9:20am on 3/14. She was horrible to me right off the jump being so rude. I asked her a question and she literally shouted “oh my god” in annoyance among with other things through out the call. She also continued to use a demeaning tone with me. The conversation was not more then 5 minute long. She was passing my number for a Frank to call me for more information, but I don’t think she ever passed along the message because I never received a call from him. I have never felt so disrespected at a Y before. So disappointing, as Kirkwood has such a great community at the Y.
I hope this reaches someone because I wouldn’t want another person to pass up going to this facility due to the ignorance from the front desk.

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★ 1

Waste of time. I asked with kids in my car being loud if they have open pool. We, myself and 2 kids 5,9 get there they see us come in with towels and swimsuits. They say nothing. Their showers are freezing cold and never warm up turned all the way to hot for minutes. Then we got to the pool door it was locked. A life guard opened the door and said it was not open pool time just lanes. NOT what was said even for an adult let alone a non kid time. I went and spoke with the lady I spoke with on the phone and she BLAMED me for not asking if kids could come (pretty sure but what ever) it wasn’t even open for me technically. Waste of time and bad service. There are plenty of other Ys go there instead.

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★ 1

The free weights got a huge downgrade they removed the straight bars and the calf machine and replaced the clips with worse ones

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★ 4

While the center needs some updating (I think that's in progress), the staff is friendly, and most equipment works well.

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★ 4

Overall a good YMCA, updated, helpful. The parking lot is small, but there's street parking around it

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★ 3

I completed a survey in December and requested feedback but did not receive any reply. I would give the Y high marks except for their Covid policy. Why is this?

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★ 4

The Kirkwood Y is a friendly place to meet people and participate in a variety of classes throughout everyday.

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★ 5

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★ 3

Sana turns off at 8:00 pm while the pool stays open until 8:55 pm.

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★ 5

I joined in August and have been coming to water workouts at least twice a week. Everyone is very friendly. The locker room and showers are always clean.

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★ 5

Front desk staff always patient and helpful Zumba instructors are amazing.

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★ 5

The Y has always been a high quality place to spend time working out.

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★ 5

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★ 5

The Y keeps us up to date on what is being offered keeps in regular contact with members.

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★ 4

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★ 5

I go to the kirkwood branch as it’s close to home. It’s not the largest branch but staff members are always friendly and helpful and the childcare is great (they know my kiddos by name) so I prefer this location over others even though other locations have more equipment. They also have group classes that always go on schedule, I love body pump and spinning! I’ve had my membership 3-4 years and don’t plan on ever changing it. The y is family friendly and I prefer it over chain gyms and believe me I tried them all!

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★ 1

A weird man stares at the girls in the pool and sauna area. Another girl ive seen has a hard time with it. It is very off putting. I think I will change gyms. Only gym ive been to with co-ed saunas. I thought the Y was more safe and aware than other gyms. Management knows about this man and nothing has been done.

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★ 5

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★ 1

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★ 1

They keep cancelling my kids' summer camps with 3 days notice. It's happened twice and we are only 3 weeks into summer. Not my problem if you can't find employees, maybe you should pay a living wage to attract better people. Waste of time and money. False advertising.

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★ 2

My daughter went to swim lessons here for almost 2 months.. about half of the time to water was so cold that she either wanted to get out or stayed as close to me as possible cause she was so cold and this is a kid that loves water!! So for us it was a waste of money and on top of that when I called to cancel they told me that because I’m canceling after the 20th I still have to pay for the next month! I wish someone would’ve told me that when I signed up and I would’ve made sure to cancel at the right time.. now I’m gonna pay $73 for nothing!!
The coach and the front desk ppl were super nice and very friendly!

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★ 5

Great place to workout , walking on treadmill and biking.

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★ 1

Front desk lady was extremely condescending the way she talked to me asking if I needed help with a scowl on her face. I don’t think it’s the main front desk lady. Saw her doing towels at some point. It was my first time at this location and looked around literally for like 3 seconds seeing where I should go. Otherwise the gym isn’t bad. But wow!! What a horrible greeting to this place, Really was upsetting!!

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★ 3

I have enjoyed the Kirkwood Y. People are friendly. Enjoy the class I go to. But they still have not found a replacement instructor for the Bodyworks class. And I wish they would make use of their website to announce when classes are cancelled. PS I have the mobile app and there was no announcement made.

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★ 5

Very helpful and friendly staff. I look forward to going there to work out often. They have many classes available at good times.

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★ 4

Ulrikke, our trainer, is perfect, nice and expert. The only negative note about YMCA Organization is that during the summer we are relegated in a squalid, dark and small room down stare in which sometime we are so many that we have to pay attention not to hurt each other.

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★ 4

My kids love the childcare workers and cry if we can't make it one morning. The locker rooms are clean and the front desk staff are friendly.
It would be very nice if they had a daycare!

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★ 5

Awesome facilities! They offer an amazing range of classes (and it doesn't cost extra to join), friendly staff, and a great range of equipment to let you do whatever exercise works for you!

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★ 4

When I come to this location it feels like family. The staff know me and greet me excitedly and always ask how my boys and I are doing.

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★ 5

great experience! new machines, wide variety of classes, clean and welcoming. Great for the whole family

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★ 5

Love the Kirkwood YMCA. There are always enough machines to go around and everyone is friendly.

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★ 5

We've been happy with all of the activities and classes available.

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★ 5

I love the Y. Kirkwood Y has the latest equipment. I especially like the ArcTrainer. There is also other equipment just begging for me to try out. I even like the group classes. Aerobic Step and toning classes have really good instructors.

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★ 4

The staff at this Y is wonderful. There are many options for workout classes of all types or just doing your own thing. The only reason for the 4 stars, the building and equipment need updating. Other than that, you cannot go wrong coming to the Kirkwood Y.

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★ 5

I like to be fit, but would rather socialize. I swore I’d never join another gym because I never go. But the Kirkwood Family YMCA is different! All I have to do is show up! There are great classes happening all the time that fit my schedule. I don’t have to make up my own workout routine or even know much about the class I’m taking. The instructors (and gym members) are knowledgeable, kind and friendly. They answer my silly questions and show me what to do. So all I have to do is show up and ...voila! I get to socialize and stay fit. This totally works for me! I 💛 the Kirkwood Family YMCA!

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★ 5

Thank you for keeping the pool perfect!

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★ 5

I love the Kirkwood Y. Such a friendly, welcoming environment--both staff and members. I also love the classes. Fun and effective. Great addition to our community.

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★ 5

The people are super friendly and there are lots of options to choose from! Love it!!

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★ 4

Staff is so friendly and the classes are diverse and extensive; it's nice that they have childcare offered as well. It's also very affordable for the services you receive. The pool provides much relief for activity in the fall and winter months as they often have 'open swim'. We use the summer camp(s) + the sports programs as well (when the kiddos were younger). We are giving the 'kids night out' which is once a month on Saturday evenings and is available to both members and non-members (as is the camp + sports programs). It is wonderful to have a YMCA in our community. Four stars because they are in need of some aesthetic updates (i.e. locker rooms, common/workout spaces, etc.).

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★ 5

Great location. Good for the family. Very much recommend it

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★ 5

I am enjoying and benefitting from silver sneakers lead by Mary Beth. S tometimes i have used three machines in t amhe next room. I need and experiencing activities that are making a significant difference in strength, flexibility, endurance and balance. Fallowing the instructions is increasing my brain activity.

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★ 5

The Kirkwood YMCA is a place to get healthy and fit alongside the new friends you will make there!

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★ 5

I love the Y. I take step classes and body pump.

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★ 5

Always convenient for working out, swimming, yoga, weights, classes. The staff is very accommodating. People are always friendly and I enjoy the experience. It's nice when scheduling does not permit certain workouts at certain times to be able to go to neighboring Y's to workout.

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★ 5

Close to my home but I love the option to use any location for additional classes. Kirkwood has an indoor pool which is nice year round. I love the classes offered include Pilates, Zumba, spinning and weights. The instructors are great. I also have enjoyed the childcare facilities and really like summer camps for my children.

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★ 5

Wonderful staff and great classes!

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★ 5

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★ 5

Love the Kirkwood YMCA. The staff is so friendly. The place is always clean. They have skill instructors that help you learn the safety portion of working out so you don't get hurt. All in all. this YMCA will become your new family! Thanks!

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★ 5

The Kirkwood Y gets five stars from me because it’s wonderful management and staff. The building shows it’s age, however, and some of the equipment suffers from considerable wear and tear. This Y has many members and get lots of use, so more capital investment from the Greater St. Louis YMCA to modernize the facility seems warranted, especially given that the neighboring Webster Groves YMCA was closed a couple of years ago.

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★ 5

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★ 4

Very friendly, pretty clean. Pool is often seems over chlorinated a bit. Easy in and out and works well for me.

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★ 5

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★ 5

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★ 5

Great spinning instructors!!

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★ 5

Many wonderful options. Wonderful staff

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★ 4

Great place and awesome people.

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★ 4

I joined the Kirkwood/Webster facility several years ago for the excellent 7:00 AM classes at Kirkwood. I love this Y and have made wonderful friends here. Since Joy left in April the 7:00 AM classes on Tuesday and Thursday are truly missed and we hope something is reinstated soon as we really, really miss classes in this time slot of 7:00. Molly is doing a good job of filling in on Thursdays but it would be nice to have the continuity of having class both days. A positive aspect of not having teachers is plenty of parking available those days. Mickey Knutson

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★ 5

Don't get to go to gym all the time but when I do go I'm always welcome by staff with open arms..the child watch staff also a big help when it comes to a place to watch your child great place

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★ 5

I recently became a member of the Kirkwood YMCA and have enjoyed it very much. They are always friendly when I come in and the facility always seems clean. I would recommend it to anyone in the Kirkwood area

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★ 5

While the gym is on the older side, it is well maintained and feels very "homey." The patrons and staff are very friendly. Rarely does it feel crowded - I typically go before work.

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★ 3

I like the facility but I prefer to swim laps. Shutting the pool down for 15 minutes intermittently is very frustrating to lap swimmers who are trying to swim a set distance. Why not have some extra lifeguards on staff to make it possible for lifeguard to take a break?

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★ 5

I love this YMCA. The staff is always very friendly and pleasant. I am especially thankful for the weekday child watch staff. They are very attentive to the kiddos and make it possible for me to get a workout, or drink a coffee quietly in the lobby. The facilities are always clean too. I also like the group classes that are available, particularly yoga. Thank you Kirkwood YMCA!

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★ 5

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★ 1

regrettably, KwdY has put exercise machines 2 levels below ground level -an arduous task for lower limb impaired folks to access SINCE there is ONLY stairs, no elevator. On the other hand, the 'spinner' bikes for the most abled members is right there on the first floor. An unfortunate disregard for those of us with descending/climbing challenges.

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★ 5

I love the Kirkwood y both the classes and the strength machines and the staff is very friendly.

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★ 5

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★ 5

I have been a member at different community Rec Centers as well as other YMCA’s in the area but came back to Kirkwood and intend on staying. If you are looking for a clean facility with an array of programs Kirkwood Y is your place! It is small, but has everything you need. What makes it a stand out in my mind is the friendly family like atmosphere. You’re not just another member here, in no time at all everybody knows your name 😊

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★ 4

Friendly staff and community atmosphere. Angie is very helpful with any questions or concerns I have had as a returning member.

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★ 5

The staff really care. The child care is superb, and they always greet you when you come in and when you leave. It has a “small town gym” kind of feel!

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★ 5

Great family atmosphere. The equipment is great and staff is friendly.

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★ 5

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★ 5

I’ve been to several YMCA’s and I can truly say that the Kirkwood YMCA is diverse, friendly, and just an overall great place to be. I absolutely love the family based environment at the Kirkwood Y. Whether you’re staff or a member, everyone seems to greet you by your name and a friendly smile.

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★ 5

This YMCA has been great for my family. My kids (ages 2, 5 and 7) love the childcare and the childcare workers are superb. My husband I enjoy the facility and the exercise classes are great for all levels. It’s a nice community where anyone can feel comfortable and welcomed.

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★ 5

I love this facility, I attend class with Shawn at 9:30 on Tuesdays and thursdays and she keeps it so fun! Switching the workouts up every class and we never know what to expect! The childcare is so awesome and caring, my kids love coming to the Y so that I can get some exercise and some mental space. It’s a small facility and old compared to others in the area but it has everything I need and really enjoy attending here!

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★ 4

The Kirkwood Y provides a welcoming environment for people of all ages. They offer a variety of classes. There is not a lot of parking, so it's good to arrive early.

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★ 5

The Kirkwood Y is one of the friendliest and most welcoming places! There are plenty of options for fitness and teachers and trainers are superb.

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★ 1

They are making fun with customers. Selling over priced padlocks and staff is arrogant!!!!! Go somewhere else.

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★ 5

We've belonged to the Kirkwood Y for the past few years and it's been great!

We regularly use the gym to play basketball. Our son learned to swim there with the lessons they offer, and he has attended some of their summer camp programs.

Last summer he really enjoyed a week at Camp Lakewood. The YMCA has a lot to offer and we have been very pleased with our membership.

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★ 5

Love the Kirkwood YMCA! Great staff and variety of classes and times.

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★ 5

First-rate facility with very caring staff and members alike. Couldn't ask for more.

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★ 4

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★ 5

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★ 4

Great gym with new equipment. Staff are very friendly. Most days I park on the street as the parking lot is very small. The building is a bit of a maze but once you get used to the layout it is not bad.

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★ 1

Few things about this gym that were just AWFUL. Pulled up to take a class, there was no where to park. Took me 10 minutes to find a spot (I had 3 of my children with me). The daycare was very small with LOTS of kids. Lastly, the gym itself is so small and lacks equipment and space.

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★ 2

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★ 5

This is a great place to bring the family. There are many things to do for people of all ages. My kid attended camps here during the summer and loved it. They have different themed camps through the summer.

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★ 5

I've been a Y member for a long time, I think since my kids started taking swim lessons. Beyond all it has to offer, which is a lot, it's a nice community of people. Everyone is friendly. A lot of people have told me they really don't know anyone at the health clubs they go to and they are not friendly places. The KW Y is the opposite. It's an easy place to talk to people and make friends.

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★ 3

Good customer service, but the locker room and some of the equipment is getting pretty old.

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★ 5

GREAT YMCA. STAFF IS VERY HELPFUL AND VERY FRIENDLY.

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★ 5

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★ 5

Great place

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★ 5

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★ 5

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★ 5

The Kirkwood YMCA is at 325 North Taylor Ave and West Adams. This is a different address from the Kirkwood Recreation Center which is at 111 North Geyer Road.

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★ 5

Great YMCA ..!! If You Like A Friendly Staff Plus A Great Group Exercise Classes And You Love A High Energy Workout - This Could Be Your Place !!

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★ 5

Driving from Arizona I stopped here for a quick workout. All I gotta say is that everyone here is super nice! Especially the front desk employees.

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★ 5

Well equipt great people and staff enjoyable.

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★ 5

Love the place!

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★ 5

Awesome

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★ 4

Great place!

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