★ 2

Black Friday - sitting in the parking lot and they are closed. Website says 5 am open, Google listing shows 5 am open, no update on the app, no sign on the door. Amateur hour everyday at this place.
It is bad enough they don't clean their machines (worse than Club Fitness), or keep their gym tidy. I've seen the same trash on the floor beside a stairclimber for 5 days in a row, and the stair climbers have so much nasty grime on them, I am not shocked that 1-2 are always down for repairs.
DO BETTER!!

Source: Google

★ 5

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★ 1

Lifetime, please do better.

Customer service here is terrible. There was one poor girl working the front of Kids Academy by herself while 15+ parents were stuck waiting to check in and check out. Meanwhile, up at the front desk/concierge area, there were about six employees just standing around talking to each other and doing nothing to help.

I asked to register my kid for an event, and instead of anyone at the front offering to help, I was told, “Go to Kids Academy.” So basically I’m supposed to go stand in a 30-minute line while the people up front keep chatting about the weather?

For what we pay for a membership here, this is completely unacceptable. Either staff Kids Academy properly or train the front desk/concierge staff to actually step in and help parents instead of ignoring the situation.

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★ 4

Absolutely immaculate facility - easily the nicest gym in St. Louis. However, for the premium price, the limited hours are disappointing, and the ‘bring a friend’ policy feels unnecessarily restrictive.

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★ 5

The Best

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★ 5

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★ 5

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★ 5

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★ 5

Excellent gymnasium life style activities like spa yoga studios pilates .. Enjoyed the day

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★ 1

I have been coming to life time fitness over two years and I had no complains at all until today, it’s a great facility overall with everything in it. But you should not close the space that you have for your customers for a paid event that’s is just not fair. If you want to have a paid event at least don’t ask your regular customers to exit the place, those extra bucks from paid event should not be more important than your customers’ satisfaction.

Source: Google

★ 1

Blockage of weights (overrated herself coach)
First, team training is nothing serious or special workout than individual’s workout. Do not cover it by win-lose policy. Majority members doesn’t disturb a class training, which is we are respect for that. LT is Members based business, & emloyees paid by members. In my approximately calculation, that weight training area block all weights’ more than 40%. In certain area close to 20 members, and more than 40 people using a left over 60% weights or in wait.
1. I was doing my workout this morning. I was needed a kettlebell heavy weight. Coach lady said that class uses all weight in same time. That class has 16 members and they were divided in three parts so their ONLY 6 members(I counted 5), their 5 of them using kettlebells by pair. Those active using kettlebells was less than 25% of total kettlebells, it meanst that 75% was blocked by her and useless. I don’t blame other members, it was just her. So what is make sense? I am not disturbed her class, during few seconds break I can take a gear from lefts.

2. Coach lady should learn and study LT’s community life. I am not arguing with her job and self efficient performance. Maybe she is good for her.

3. Administration team should reconsider the win-lose policy. I want “WIN-WIN”. This is also depending on your coaches’ mindset, education, experience (experience is not just number, experience is skill).

4. Do NOT think about you are special. Each member deserves a right service.

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★ 5

My family and I really like Lifetime. The food is delicious and the place is always very clean.

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★ 5

Great gym. Nice atmosphere. Friendly staff.

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★ 5

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★ 3

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★ 3

Good spot! Overall nice staff. 3 stars secondary to unrealistic restrictions at times and the fact that there is limited Availability of certain activities due to lack of coordination and organization with camp

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★ 1

$50 dollars for a “day” pass that isn’t even valid for a day (24 hours). No guest passes on weekends. Dirty, overpriced, staff are rude, clientele are insufferable rich county types. One of the worse.

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★ 1

I will had another one star
.. they don’t do day passes really? the only lifetime fitness in the whole nation that doesn’t do a day pass thank you very much. So kind of you.

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★ 1

Worst experience of my life. Alex the manger doesn’t care neither do the front desk associates. Do not pay for this horrifying joke of a staff. Remember you are in Missouri no need to pretend you are something great. It wasn’t the guest experience it was when your front desk lied and said I was good to come in today when I got to the front desk they said no. Please train your staff better. Lying to potential customers is unacceptable. Plus they don’t care about anything. Attached is the call log history.

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★ 5

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★ 5

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★ 1

If you’re planning on coming here to get a workout because you’re in from out of town, don’t! No guests on the weekend. Total waste of my time.

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★ 4

The gym itself is great. Just dont go if there is a chance of inclement weather. Ive now had several workouts ruined. They will makes you stop working out mid workout during bad weather and force you to go downstairs "for your safety" but then allow everyone to stand and sit by the windows.

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★ 1

Member since 2019 .
This place was fine 5 years ago. Now it is overbooked , and overcrowded all the time. No space to park your car. All cardio and gym machines are taken and many are broke. I suggest doubling the membership fees to shake off some of these members and give more attention to the facility and services.

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★ 1

No day passes. When I called they said they had day passes. Drove 50 mins for naught

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★ 5

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★ 2

Disappointing service at the front desk. Concierge sounded like he would rather have been anywhere else. This was stark decline in the quality of service compared to the hospitality I received at the LifeTimes in Southern California.

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★ 5

We had a fantastic experience thanks to Riley at the front desk of Life Time Fitness. He was professional, helpful, and incredibly welcoming—guiding us through everything with such ease and kindness. Riley made such a positive impression that my friend actually decided to sign up for the club because of him! He truly represents what great service should be. Thank you, Riley, for making us feel so welcome!

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★ 1

Beautiful gym. 1 star because the Life Time brand standard is to close at midnight, not 11PM. Stay open for your members paying $200+ / mo

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★ 1

If I could leave half of star I would so we got a spa day at lifetime with no membership and have 3 younger kids they always allow the kids to come in with us to use the pool nothing special and all the sudden no one can’t use the facility if they are not getting services like really the girls name is gabby front desk just saying they are not so friendly.

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★ 5

I spend my money at places where I feel like the business and the employees care. Shoutout to Nick that helped me with transferring my membership as I make a move down South. Forever a lifetime member now.
Thanks Nick!

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★ 2

It is WAYYYY too crowded during the evening. Almost impossible to find available machines.

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★ 5

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★ 5

Lifetime is a great place to be in Frontenac. There is sate of the art machines with space in between each one. There are tons of free classes that come with your membership. There are tumbling benches and lots of floor space. Aziza the club manager is awesome! I strength train with a trainer there and it has made a big difference in my life. The cafeteria and they have a coffee with e bar with a barista and he makes some wicked good coffees, lattes, and really any coffee drink you want. It's clean and just a nice place to hang. Oh they have study rooms and a large library quiet work room with tables. My husband uses the pools year around and likes how they are maintained. AAAAAAAAAAAAAAAA++++++++++++++ BEST GYM IN TOWN JUST NOT AT COUNTRY CLUB PRICING!

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★ 2

Disappointing underwhelming due to the gym always being at capacity. I cancelled my membership before the first month was over.

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★ 1

Some of the staff and clients are racist!! They’ve said things to my partner and myself about using amenities and not others. We pay $600 a month for a membership + thousands for additional services to not feel welcomed. This gym was convenient because we live in the area. We’ve paid way less and was well respected. How can I have an important phone call, briefly speak and a grown adult “go tell” in the sauna when there are multiple conversations going on in the sauna. No harm to anyone. Why are you people so mad at life? Is it because I’m well off? This is a different time and age. I work hard for the life I want to live. Then an angry yt woman locked my coat in the locker. Why touch the locker if your things aren’t in there. Any time I see someone things in a locker that isn’t locked I DO NOT TOUCH. It’s NOT YOURS!! Why would you touch someone’s things??? We’ve come in peace. No one pays thousands of dollars a month to be harassed or feel threatened. If I’m using one of the machines, a staff shouldn’t tell me I can’t be in a certain area when there’s multiple people in the same area and the machines aren’t being used and there’s not a class or anything. How are there restrictions? If it’s an exclusive piece of equipment or an extra charge put it away exclusively. Not have it in the open and it’s included in the membership then be told we can can’t use it.

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★ 5

Nice

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★ 5

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★ 5

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★ 4

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★ 5

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★ 1

Not worth the money. Overrated and inconsiderate staff that don’t own up to their mistakes. Never visiting them again and urge others to follow.

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★ 1

Bad management and dirty gym. Not recommended.

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★ 5

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★ 2

LT Frontenac is wonderful place. Gym community mostly experienced, positive, nice people (I am not gym rats, other people gym rats). LT Frontenac should consider, involve, and improve the some important points/ issues. Where is the value!!. I took pictures since May, bc it was considerable that not clean, unorganized equipments, messy customers, and irresponsibility employees (including two trainers).
1. Employees: I don’t wanna mention here someone’s name. Your two trainers are taking/bringing the specific equipments for their clients from proper place, however they never replace it back properly, just threw away or leaving it in same place where she/he used that boxes, weights, dumbbell,& barbell. Specifically, they ask the boxes from customers, we gave him, unfortunately your coach didn’t bring the boxes, he just left on the way his used boxes.
2. Employees: Your coach took someone’s active using a barbell when he just left his spot for some weights. I hope that he remember me. I told to him that somebody is there. (He was doing his workout, not for trainees). In the LT, your employees must be positive representatives.
3. Employees: Not clean-you guys didn’t check the clean, and sanitary for long time, you can see my attached pics.
Women locker room is getting clean since April, and May. But some employees not doing proper the job. Last Monday, I was there around 12pm-2pm. I saw one customer left on the floor with blood towel. Around for an hour, LT employee didn’t come, check the around (even steam room had used towels inside).

4. Customers: Pls do not block the equipment by your phone, hoodies, and keys, while you’re not there (weight station is fine, you can use for hours, bc you are lifting, but other equipment’s are not, for example back, leg extensions, leg curl, & shoulders). Some people just block the equipment then talking with somebody too long. A few old guys are very bully. Sorry, I can’t take your bully, it doesn’t work at all. Old ladies should close the shower doors, specially my Asian community sisters.

5. Rude customers: Many things depending on us, which means customers. I was taking a shower, my bag was by the shower door, I am gonna take my shampoo, but one lady naked (not covered body at all, she ask me by aggressive tone, “you done”?. She was looking inappropriate. Pls, cover the body, many little girls, teenagers are used the women locker room, same time with us.

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★ 3

Needs to turn into a 24/7 availability for the prices that you pay for the membership

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★ 5

…very nice location, super clean , nice big parking lot ! Oman I think it’s night shift manager super professional and very nice to people, me late lit bit in shower, he asking me very nice about I’m must finished lit bit faster ! Five star for you guys !!! Thank you for buesnes!!!!

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★ 1

Management is terrible

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★ 5

We've been members for years and I absolutely love it. Let me give you some context so that this review makes more sense.

We moved to this country from London in the UK, about a decade ago and we came to St. Louis to launch and run our startup - Tallyfy. It's an app that runs workflows. In London this kind of club would be very difficult to find.

We really appreciate the kids club and our son loves it too. It's amazing how they understood what parents with smaller children wanted and also added the parents' night out thing, which is quite difficult to secure unless you're very quick with your fingers! Always fun.

When visitors come from London we take them here as guests and they absolutely love it! Staff are great, and it's nice that they've stopped new memberships to prevent overcrowding.

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★ 5

This is a fitness center of the century! Everyone is so motivated to get moving.

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★ 5

Love this gym. But I love Nick even more😍

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★ 1

This lifetime is the worst. Nick is also the worst. Terrible service.

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★ 1

I want to share a recent experience at Lifetime Fitness to highlight the importance of customer experience and to help improve it for everyone, especially when it involves children. I had confirmed with staff that my wife, who is not a member, could drop off our son and wait in the café. After several calls and voicemails, I was assured this was acceptable. However, when my wife and son arrived, they were denied entry. This disrupted our plans and deeply upset my son, who was eagerly looking forward to his class.

While I understand policies are in place, the way this situation was handled showed a lack of consideration for the feelings of a child. Goodwill should have been shown because this was due to their misinformation, not as if we were asking for a favor. Allowing my son to attend his class despite the confusion would have gone a long way in showing that Lifetime Fitness values its members and their families.

Customer experience is crucial, and I hope Lifetime Fitness will address this issue to ensure better communication and empathy in the future.

Source: Google

★ 5

I love the recovery room at Lifetime Frontenac. I recently visited another state and was so disappointed in their Lifetime recovery room. I then realized how awesome Lifetime Frontenac was. Moe does an awesome job keeping things running so smoothly, and everybody is so welcoming and helpful. I love working with Sophia Evan and Ryan Scott. Keep up the great work!!

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★ 1

This was a much better gym 4 years a go, nowadays the staffs and worker don't care about customers need, the salon people is the least sympathetic people I've encountered, cancelled your appointment at the last minute, no apologies and just moved on. Don't go to this gym.

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★ 1

I joined Life Time shortly after COVID, over three years ago. The building plan is spectacular. I've visited other Life Time locations when I traveled for business and this location is among their best.

But in January 2024 things began to decline. Of course, every gym gets busier in January. NYE's resolutions, winter forcing us inside all add to a more crowed gym. After twenty years of experience in gyms I know how to schedule my visits accordingly. And most members willingly allow each other to "work in" to facilitate more efficient use of the equipment. I certainly do.

But this spring things did not improve. As it turns out, LT oversold the gym. They aren't the first business to try to maximize their revenue, but the epic fail is surprising as LT has every member scan in and has great metrics to predict capacity, barring a use pattern significantly different from historical usage.

All gyms strive to encourage members and staff to return equipment to its proper place, wiped down, after each use. But this becomes more difficult with overcrowding. By April 2024, this location was a wreck. In all my years as a gym rat, in gyms across the country, this LT location was out of control. It felt that I was spending more time walking the gym looking for equipment than actually working out. Anecdotally, the training staff seemed to be a big part of the problem.

To make matters worse, the two class sections on the floor and all the equipment in those areas, were off limits to members. These sections contain 54% of squat racks, 80% of kettle bells, 40% of dumbbells, all the steppe benches, and so on.

I suggested to management that they consider asking class leaders to accommodate other members and allow working in, particularly when the class is not using the equipment.

The picture attached is of the squat racks, seven of which are empty but cannot be used because they are in the Alpha area. Of the six that were available to members, two were used by off-duty trainers for the entire hour. I was fourth in line, but ended up waiting 45 minutes for a rack to open up.

I emailed the general manager, who forwarded it to the "concierge manager" who forwarded to the "group training manager". She responded that when a class is in session, no matter the number of participants (even just 1), members cannot enter the area to use the equipment. Kindergarteners share better. Neither the GM or the concierge manager, both of whom know me (I would hope so after over three years) ever reached out to ask if my concerns were answered. Then again, they rarely leave their offices.

Sadly, an excellent facility has become virtually unusable. The over all culture now is inward looking, ignoring member experience.

In the end, I'm a gym rat. The other features of LT, Recovery Room, Cafe, Classes are nice, but if it takes over two hours for a ninety minutes workout due to poor capacity planning and management makes no accommodation for members it's just not with the $3000 per year. I loved this place, but I'm reminded that it's foolish to love things that won't love you back.

And no surprise, they never credited back the pro-rate of the member fee.

Source: Google

★ 5

I have been a member for 4 years now, and Lifetime continues to be the premier health club in St Louis for amenities and cleanliness.

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★ 1

The establishment's pricing structure may be perceived as elevated relative to the value provided. Additionally, there are concerns regarding the cleanliness standards, particularly those upon entering the women's steam room or sauna, where malodorous conditions persist, notably reminiscent of urine.

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★ 1

Terrible service, always have to wait for equipments, things in the locker (locked) go missing (it happened twice with me - running shoes and swimming equipment), super expensive for what it offers

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★ 5

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★ 1

Terrible customer service, the cafe is unsanitary workers don’t use gloves while making food & their management team doesn’t want to clean their Sauna & Steam room smelling like Urine always.

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★ 1

I been called to active duty with the military and Lifetime Fitness limited their freeze by 90 days. In order to freeze the account by more than 90, I would need to cancel my membership and their customer support confirmed that “Unfortunatly, yes you would need to rejoin as a new member and pay any fees that may apply at initiation.” This is a ridiculous policy.

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★ 1

Wow! Happy for them if they have a wait list. Tried to put my account on hold fir a few months. They made it so complicated that now I'm told I was sent a form.

Of course, they could make it easy in the app, but they make it difficult on purpose.

Tell people to avoid Lifetime.

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★ 1

"Terribe employees and bad consumer service"

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★ 1

Had an interesting experience at this location today... when there was an issue with my membership(which l wasn't aware of), the front desk girl was clueless and helpless. I tried to show her proof of my member ID, and she just kept saying that l wasn't in the system and currently there is a waitlist for new members. I'm not upset at her about the problem. What's interesting is her attitude, and that fact she is front desk but she is not here to help/offer customer service. In the meantime, another front desk guy was able to figure out a solution to let me in for this time. He also provided me updates on my situation when l was on my way out. A good customer service is a problem solver, not a robot. I get it rules and rules but at least show me some respect and gratitude when I'm paying the expensive amount of membership fee per month.

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★ 1

Worst gym ever overrated and overpriced small weight area and half of there machines are broken also the skinny girl on front desk in morning is rude she can’t communicate with the customers

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★ 1

Incredible Gym, Terrible Customer Service.

I’m a member of your gym, so I don’t understand your response. Almost sounds auto-generated or copy and pasted. If you’re truly concerned, look up my name and call me.

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★ 5

This Athletic Country Club has it all! From the moment you walk in you are greeted with a smile. From classes to PT there is something for everyone. The outdoor pool is an oasis in the summer and the cafe keeps you hydrated and full day in and day out. Cannot rave about Life Time Frontenac enough.

Source: Google

★ 1

I recently encountered a situation at Lifetime Frontenac in that left me quite concerned. While using the locker room facilities, I noticed a man who was using the sauna and hot tub naked despite the presence of children. This made me very uncomfortable, especially considering the environment. When I reported the incident to the manager, Alexandria (or Alexis), she seemed indifferent and did not take any action. Later, when I called the corporate office, I spoke with someone named 'Naan' who assured me they would handle the situation, but I never received any follow-up. When I followed up months later, I learned no report had been filed. This lack of attention to serious concerns regarding safety and appropriate behavior in the gym is disappointing. I hope the management team takes these concerns seriously and implements necessary measures to protect all members, especially minors.

Source: Google

★ 1

If you’re here for work… just know they do not do day pass here. Apparently they are not like every other Lifetime..

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★ 1

I’m so extremely respectful. I come during the day when it’s primarily busy but whenever I ask any of the employees questions within the facility they’re so passive aggressive and rude.

Once I asked the lady with gray hair in the recovery room to make me an appointment and she immediately said “YOU CAN DO IT FROM THE APP” when i’ve always had employees do it for me from the computer

The employees always give me dirty looks when I asks for requests such as more towels in the locker room

or if I could have a rag to clean a table off in the cafe with.

Just cancelled my membership, that’s 500$/mo less for you lifetime. Overpriced and not worth it.

Source: Google

★ 1

I use to enjoy coming to this gym once and while using a day pass. It was nice to use the amenities and find some reprieve from a long work week. I would pay the $50 for a day, workout in the gym and read a book in the sauna. Then enjoy a bite to eat in the Cafe.

Unfortunately, they no longer offer day passes. I additionally asked if I could purchase a one month membership. The lady working the desk expressed that I could but she didn't know how to do that. Which I am not sure why you would have an attendant at the desk that couldn't perform this task. It's kind of like having a cashier that doesn't know how to use a cash register.

The facility is great, don't get me wrong. I had a membership in New Orleans years ago. But it was much cheaper than here and the people were much kinder down in the South.

This facility is receiving one star because of their lack of flexibility with paying customers. If you offered something before, you should keep to your policies that help everyone feel accepted into your facility. Additionally, you should be training your employees to perform the tasks that make your facility money.

As a gym and wellness improvement center, you need to do better.

Source: Google

★ 5

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★ 1

So I was a member for over a year and a half, I joined after I gave birth to my child and gained weight. When people talk about fat shaming at gyms I finally know what they mean. No matter how many times I saw some of the members and smiled while walking by or gave a friendly wave, the amount of judgemental looks I received was astonishing. It happened in enough areas in the gym to make this a culture thing. Especially at the swimming pool.
I also experienced a few uncomfortable moments with two class instructors too.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Life Time's recent handling of my membership upgrade request blatantly contravened their own Guest and Club Policy. I have a Signature 2 membership and despite explicitly stating under “Membership changes and Information” that authorized members can make changes, including upgrades, they forced me into an unreasonable corner: cancel my existing membership and reapply. This, after I had already paid for a full month, with no offer of a refund. Their inflexible approach, deviating from their stated policy, felt not only unfair but also dismissive of my membership rights. This experience was deeply frustrating and undermined my trust in their system. I have been a lifetime member for over 7 years, and had to cancel because I am currently in school. The fact that I had to drive home instead of coming to a resolution is disturbing. San antonio’s lifetime is also quite frankly much nicer, yet I am denied access here after days of being told that everything is all good for days prior. Lifetime is breaching their contractual agreement with me.

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★ 3

I get off at 10:30 across the street, it would be a life changer if this gym closed at midnight. I feel like it used to I was so disappointed when I saw it wasn’t.

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★ 5

Lifetime is great but let’s talk about that recovery center. I’ve thought about switching to gyms closer but just cannot after the amazing experiences with the recovery aspect of things, the recovery room staff is more than amazing and welcoming! Mo is super professional and really helpful!! Bailey and the rest of the staff are amazing as well! Lifetime is great the recovery room is greater 😎

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★ 5

Bailey Sharp in recovery does an amazing job! She is very knowledgeable and helpful

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★ 2

Employees at the concierge counter are nice, however the employees at the lifetime cafe made me wait to order at the counter for 5 minutes while they were talking to eachother so i left because I didn’t feel welcomed. It’s not the first time this has happened. Not sure if I’m paying this premium price for the luxury of the lifetime amenities or for the employees to be stuck up towards me. This will be my last month here, I’ll be glad to take my money elsewhere

Source: Google

★ 5

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★ 1

My family and I have have had a membership at lifetime fitness for over two years and we never had any problems until the recent weeks where we have been denied access three times by Aidan at the front desk. He was also very rude and belittling to my family and he lied to us and our guests.

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★ 1

Unfortunately, my experience at Lifetime Fitness has been marred by repeated encounters with front desk staff who have been rude and, in some instances, racist. This has been an ongoing issue during my time at the gym, and it's disheartening. I have gone to multiple locations in Chicago whilst the problem only occurs at this specific location here at Frontenac.
While the facilities themselves may be impressive, the unpleasant interactions with the staff have significantly impacted my overall experience. I hope the management takes these concerns seriously and works towards creating a more inclusive and respectful environment for all members.

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★ 5

Matthew Knezevic in the rejuvenation center is so helpful and so nice… He offers great advice on what Normatech treatment you should use… He showed me how to use the Thera guns as well… He is such a joy to be around and gives off such a great positive vibe…

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★ 2

This was a fantastic gym when we joined three years ago, but I'm sorry to say that it has gone downhill significantly.
1) The behavior of many gym goers has declined at this location, with groups of people parking themselves around some of the weight training equipment and taking their time/socializing while others are waiting to use the equipment.
2) The Kids' Academy used to be fantastic for our kids, but now everything seems to be waitlisted unless you register far in advance, and many times classes kids were signed up for have been canceled without any explanation or warning.
3) The family locker room becomes overrun with campers at times during the summer.
4) The last time we picked up towels at the outdoor pool, the girl folding the towels acted like we were inconveniencing her.
The bottom line is that LifeTime charges a premium price supposedly in return for a premium product, but they have allowed the facility to become so crowded that members now have a poorer experience. The manager's response to all of this is that the location is "considering" having a wait list in the future and capping membershp at a certain number. That doesn't help right now. And they are raising their prices for new members going forward, so I'm sure they don't care at all when we cancel our membership at the end of the month because we will likely be replaced by others who will be paying a higher monthly rate.

It's too bad that LifeTime has allowed this to happen. We were really excited when we first joined, and now we feel disillusioned.

Source: Google

★ 5

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★ 5

Matthew in the recovery room was super helpful and nice! He was very knowledgeable about everything that the recovery room has to offer.

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★ 5

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★ 1

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★ 4

The facility is lovely. It's never too crowded and the equipment is all clean and in great shape. My only qualm is that staff at the front desk are pretty clueless. I bought a 1 day pass and no one seemed to know how it worked. I waited ~20 minutes for a manager to come and tell them I was perfectly fine to go work out.

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★ 5

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★ 5

Loooove this gym. Luxurious, clean, and friendly staff. Worth the money.

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★ 3

Longtime member. Constantly jacking up membership rates at an already over crowded location. Not worth god knows what they are charging new members now.

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★ 5

Fantastic facility!! I was wondering why my friend spends about three hours at her gym, and now I get it. It's more like a gym experience. She invited me as a guest so I could enjoy a Swedish/Deep Tissue CBD oil massage at the spa by Shannon, which was amazing. The staff was very friendly and helpful as we scheduled pre-workout heat packs and a hydromassage session. The facility is gorgeous with so many amenities and classes to pick from. The indoor and outdoor pools are beautiful. We enjoyed lunch in the cafe and had a great time. I learned these gyms are located throughout the US so you can enjoy when traveling. Definitely recommend.

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★ 3

An ok gym, but very crowded. Decent equipment. Not enough of anything based on the crowds.

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★ 5

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★ 5

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★ 3

Biggest complaint is squat racks set up facing each other and half are usually taken by one of the classes happening every morning. Rather than facing a mirror to squat, you’ll be staring directly at someone’s face. Facilities are beautiful, love the steam, pool, locker room, etc. Cafe workers and front desk are always friendly. It’s almost always crowded.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Great gym, lots of amenities

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★ 5

This lifetime location has everything you need, from recreational and fitness activities, to fresh healthy eats and a kids academy+ ample study space. Vibrant lighting and openness to all.

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★ 5

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★ 5

very clean. pool is great for the kids. Very friendly staff. Great for families

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★ 1

Called yesterday to inquire about membership and a guest pass. The girl answering the phone was abrupt and snotty and this was BEFORE giving her money. She sounded annoyed by my questions. Sounds like the front desk could use some "Training" of their own.

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★ 1

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★ 5

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★ 5

I go here every day, and love it. Amazing steam room and amazing pool.

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★ 5

Everything you expect from a gym and so much more!

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★ 5

Great Gym! Great Atmosphere 👍

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★ 3

The gym, classes and facility are all great. However, being a signature member it is frustrating the hydromassage tables, and Pickle Ball are always fully booked and no one shows up. The tracking needs to improve. Also sometimes people jump into the hydromassage tables without an appointment. We use this for chronic illness so this gets frustrating.
1. Put a tablet at the front desk for check in to free up staff for questions.
2. Put a tablet up in the recovery area and start penalizing for no shows.

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★ 1

Poor customer services, no accountability from the team when any problem pops up.

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★ 5

It worths!

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★ 5

Fancy

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★ 5

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★ 3

It's a very large gym. They have a lot of equipment, classes and amenities. With any big gym comes some issues. They have a very nice pool area and serve food. It depends on what you are looking for in a health club. The instructors are excellent. They gym can be very over crowded and parking can be a problem too.

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★ 5

Amazing work made easy, inspired entertainment, and a awesome way to me the next best you!

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★ 2

This facility has gone downhill since it's opening. They allow way too many members, they don't keep up with cleaning, it's near impossible to get in a classes or other services they offer. The cleaning stations are often empty and they don't enforce there own rules. People leave weights on the equipment and floor
The management here is unqualified.

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★ 1

Brief

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★ 5

I love working out at Life Time. Great classes with exceptional instructors!

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★ 5

Great Place To Work Out And Have Fun,Clean Showers, Great Equipment, Great Customer service And Don't Forget About The Cafe ,And The Great Steam Room Swimming, spa Kids To Have Fun Why Mom or Dad Workout

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★ 5

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★ 5

Great work out spot

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★ 5

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★ 5

My girlfriend and I love our new sanctuary! Huge fan of the locker room with the whirlpool, sauna and jacuzzi. We are proud members of lifetime keep up the great work staff

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★ 5

Excellent facility

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★ 3

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★ 5

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★ 5

Lifetime in Frontenac, MO is amazing, especially the recovery center. There are many options available - from NormaTec and hydromassage to massage guns and electronic foam rollers. The app is easy to use and you can reserve your spot. The staff is so friendly and accommodating-thanks for the wonderful service you provide!

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★ 5

Nice and clean

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★ 2

Sign up and check in for a day pass was time consuming, they didn’t offer to show me around, and the first person helping me out passed me off to someone else. I’ve been to a different location for life time and was treated MUCH better as a possible member. Other commercial gyms have a faster check in process as well and jump at the chance to give tours of their facilities. Shocked

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★ 5

Mo from recovery is awesome. He is attentive and helpful. Mo rocks!

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★ 5

I was visiting on a guest pass and the whole gym experience was amazing! My friend wanted me to try the recovery center after our work out. He introduced me to Mo who was so remarkable and helpful with getting us set up, he explained everything to us about our overall recovery and how we can add it by using this room! Lifetime is lucky to have Mo!

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★ 5

Mo Quadwri is a fine young man! Very personable and helpful. A valuable asset to Lifetime Frontenac!

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★ 5

Mo Qadwri in the Recovery Center at the Frontenac location is extremely helpful and accommodating. He is knowledgeable about the different equipment to aid in my post work-out recoveries.

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★ 5

MO from the recovery center is awesome! Very informative very professional I love coming to the recovery room he helps everyone with their recovery needs!

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★ 5

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★ 5

Brand new gym!!

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★ 5

Josh at the front desk is super professional, helped me with all my needs and wishes when I prompted a relatively difficult task. Great gym.

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★ 5

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★ 5

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★ 5

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★ 5

Life Time has everything you need in a great location with reasonable pricing!!

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★ 5

No hassle gym, equipment is always available, and amazing director of personal training!

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★ 2

While I love the group fitness classes and am a member of the Lift Time Frontenac from its inception, I am very disappointed in the lack of professionalism when calling. First, you do not talk to someone at the location even though the number appears to be local, it is routed through a call center. My most recent encounter was to cancel a class 1 hour and 48 minutes in advance. You cannot cancel a class online after 2 hours and must call. As a business owner, I at times must change my schedule due to my job. I was reprimanded my the call taker and told this was my one time chance to cancel. There was no waitlist with many opening. I was shocked by the attitude of the call center. Wow. If it were not for the prime location of the fitness center and the fact I love the group fitness instructors, I would think about going somewhere else.
Update: If it is not because they are 4 minutes away from where I live, I would never go to a Lifetime facility. They must make an effort to hire some of the rudest and unhelpful front desk people. I understand in 2022 finding good employees is difficult, but anytime I call, I just know I am going to dread the experience.

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★ 1

Visiting from the Chicago location while I was back home, drove 25 minutes with my sister and was denied the guest pass for “being understaffed” how does that even make sense when we were just working out? Terrible service by the front desk on August 21st. For the price of the gym this is inexcusable.

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★ 3

Personally, I'm a gym goer who is not into the frills. I like my gym to be focused on exercise and fitness and less on juice bars and sitting poolside. This place has every amenity imaginable and is over the top. Along with every amenity you pay through the nose for it.

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★ 5

Need more equipment

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★ 5

Amazing facility. Clean, friendly staff, and all the amenities that you'd want from a gym. It's pricey, but worth it if you have the money.

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★ 5

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★ 5

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★ 5

Everything you need for a well-rounded workout, massage therapist, facials, indoor and outdoor swimming pools, shower, shaving cream and shavers, first-class place. You get what you pay for.

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★ 1

It's a stunning building with a ton of resources. But when I tell you that staff looks miserable, I really mean they look miserable. I went as a guest one time with a friend, and WOW let me tell you: the staff that were cleaning and on towel duty looked exhausted and fed up... I mean it. I mean I don't blame them. Since I was nosy, I eavesdropped on some of the female employees in the locker room with one on the verge of tears. The things they were talking about and what their manager was doing and saying to them was egregious. They were working so hard doing laundry and providing a clean space for us members. I only saw the manager once: she saw towels in the bin and asked one of her members to pick it up for her when it would be faster to just do it herself. Whoever is in charge of the cleaning department needs to be strongly re-evaluated because I can tell you that the lack of energy and enthusiasm is not something that comes from the employees , but stems from the manager. Not only was it this one department, but the whole aura of the employees seemed off. I don't blame ANY of them. When I asked them a question about the location of something, they were some of the most polite young men and women that I have ever met. I blame management. I beg of this location: please re-evaluate who you hire as management. It seems there is maltreatment going on and it is time to stop. I will continuously warn people away from this location because I do not support this heinous treatment. Fix yourselves for God's sake.

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★ 2

This used to be a great gym for the first year. Now it is absolutely overcrowded- you have to wait for the weights you want, people throw their mats down all over the place with no organization. Most weekends there is no where to sit at the pool. The “co working” space is also crowded and people who use it have no sense of shared space- they are on the phone, taking zoom calls, all in what is supposed to be a shared work space.

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★ 5

This is a fantastic gym with excellent facilities and class options. It is expensive but you do get what you pay for. Anyone who spends much time in gym will be in heaven. You will find well maintained, current equipment in a very clean facility. Highly recommended.

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★ 5

Best gym I’ve ever been to. So many incredible classes and amenities. I would give it more then 5 stars if I could. Best value for everything you get in your membership.

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★ 5

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★ 5

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★ 5

Beautiful club! Amenities, service, and cleanliness on par!

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★ 5

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★ 5

I visited the gym on a pass and fell in love! There are so many amenities! And equipment that I've never seen it any other gym. The experience was amazing!

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★ 5

Great gym but very expensive.

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★ 5

I had a quite and relaxing afternoon at the spa and pool area..It was clean and beautiful with the personnel at the front desk very kind and accommodating!!

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★ 5

Staff and facilities are both top notch. Good workout and relaxing time in the hot tub after. Thank you!

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★ 5

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★ 1

Emily the concierge manager is a joke

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★ 5

Beautiful gym! Great amenities! Great atmosphere! Great staff members!

No complaints at all.

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★ 5

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★ 5

I am returning to the States after 8 years abroad and I must say, this was quite the experience. The environ that the CEO and staff have cultivated here is super zen. I love the ambiance and appreciate all the little touches.

The club is one of a kind and this location is ranked #3 in the nation and Canada. I can certainly see why.

I came in for a massage with Naomi Collier. My session with her was nothing short of amazing. I get massages regularly so when she managed my tenderpoints by utilizing her knowledge of anatomy and physiology, it took my experience to a new level. She's tiny so I gather her strategy is all technique, pure skill. Five stars.

Loved it. Highly recommend the LifeTime experience.

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★ 5

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★ 5

Busy looks like a nice place if it wasn't that far away I would like to join

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★ 5

Really well trained staff

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★ 3

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★ 2

Fine facility for working out with good classes, but with an actual pandemic still in effect, I’d say about 2 people wear masks throughout the facility. Super health-oriented I’d say

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★ 4

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★ 2

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★ 5

We love it here. It is clean and beautiful and has such lovely staff. We take work out classes, yoga classes, use the indoor and outdoor pool, saunas, kids academy, parents night out, kids camps. If you are going to use it as much as we do, it is totally worth the money.

Source: Google

★ 1

First things first for the money you pay which is around $190 with tax should go to a clean facility no matter what time it is. The showers are super dirty around 7-8PM no one cares about it. The floors in the bathroom are filthy. Some people tell you one information about freezing your account and someone else tells you something else. This is absolutely not acceptable. You have to go to the place to cancel a membership or freeze it. But then when you go inside someone else will tell you that you don't have to come in which is absolutely inconvenient.
I DO NOT RECOMMEND THIS FACILITY!!!!!!!!!!!!! NOR WILL I RETURN BACK. MIND YOU I'VE WENT THERE FOR 1 YEAR AND ITS MY HONEST REVIEW ON THEM.

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★ 5

I asked for a 1 day pass for my wife and I and they accommodated quickly. They let us pick a day/evening to use the pools & hot tubs. The facility is 130,000sqft. And has amazing options. The locker rooms are beautiful and the steam room has a wonderful eucalyptus scent to clear your head. U highly recommend this place but pretty expensive $$$$

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★ 5

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★ 5

Awesome facility!

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★ 5

Everything fitness in one spot.

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★ 1

They were charging me more for 6 months even though I kept calling and emailing about it. Then their policy on bringing a guest changed. Now you can only bring a guest every 60 days. Staff is rude unless you are incredibly wealthy and have no knowledge around fitness. That’s how they make their money. They prey on those who don’t know anything, and set them up for the group classes, or personal training, but the trainers don’t have much experience. I understand it’s COVID and there are work shortages, but they should not just be hiring anybody.
This location also charges more than the chesterfield location, yet they lack the amenities.
This is just a beautiful building that was put in Frontenac. They’re able to charge more because of the demographics. Canceled my membership finally.

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★ 2

Although great facility and I was able to use it for one day without any issues, staff at the front desk pretty much turned me down as I have the regular $100 lifetime membership. VIPs only here I guess. Can’t believe they would turn down their own members that have the basic membership. Management needs better rules than this and should not be turning down their own members just because we don’t have “premium membership”.

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★ 5

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★ 5

Amazing place, clean, and super nice staff.

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★ 5

It has all the amenities I need. Details matter and it’s hands down the best gym experience I’ve ever had. You get what you pay for.

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★ 5

Love my gym. Great amenities, friendly staff, GTX and ALPHA classes are awesome

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★ 5

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★ 5

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★ 5

It's a country club and a gym combined. The classes are amazing and the staff are wonderful! Rosie at the front desk is always welcoming and goes out of her way to say hello and help guests.

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★ 5

Great place, great workouts , quality is kool.
Very great Team Mike Lander rocks and so does Azeza and the Team ..not forgetting Traveon Ball. Very happening place, best networking , lots of free classes to go to..hope the fees are optimized and people over 55 are given a better rate.

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★ 5

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★ 5

Since joining LifeTime a few months ago, I have found more motivation than ever before to go to the gym. The variety of things to do there keeps me from getting bored. The staff are so friendly and make me feel very welcome and special.

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★ 5

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