★ 5

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★ 5

Great friendly staff, great instructors and equipment to rival any workout facility. Great place to meet new friends too.

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★ 4

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★ 5

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★ 5

Great instructors

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★ 5

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★ 4

Underwhelming as far as YMCA's go... However the staff are very welcoming and polite! Always polite with great energy... It's an old building, small with a lot of character... They have a pool with 4 Olympic lanes as well as a water slide, a midsized gym, full basketball court and a halfsize indoor track. 3 stars for the building but the staff make it a 4...

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★ 5

Truly a Top Notch Health and Fitness Facility!

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★ 1

A person working inside never tips and keep asking for service. That’s funny.

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★ 5

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★ 5

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★ 5

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★ 1

My daughter has attended the YMCA O’Fallon day camp for the past 3 years without any major issues…until last week. On Thursday, while she was dancing to some music being played, two other kids in her group pretended to shoot guns at her and told her to sit down. When I picked her up that day she got into my car and was in tears over what had happened.

I immediately called and left a voicemail for the camp director, making it clear I expected to hear back to discuss how this type of behavior could be tolerated, especially with adults and numerous volunteers present. By the end of Friday, I still hadn’t received a call back, so I sent an email reiterating that I expected to hear from her on Monday.

It’s now Monday evening, and I still have not been contacted. This lack of response is unacceptable. Not only was the inappropriate and disturbing behavior ignored, but the failure to follow up for several days shows a serious lack of care for the safety and well-being of the children in their program.

We will NEVER be returning to YMCA O’Fallon day camp, and I will be escalating this until I can speak to someone in leadership. If your child’s safety and emotional well being matter to you, I urge you to think twice before sending them here.

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★ 5

Staff was helpful and fellow water aerobics class members were friendly and welcoming! This was my first time visiting this location!

Update: I love the water aerobics classes. DJ is an awesome instructor!

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★ 1

If I could give no stars for this day camp, I would. My grandson attended this camp and forgot his water one day when there were heat advisories. They never called his parents who would have immediately made sure he had water. The staff did not supply water and my grandson was crying and parched when picked up. This was such a serious mistake for the YMCA to make in keeping their campers safe. I cannot express how horrified I am with how he was treated. He is 7 years old. Needless to say, he never returned and never will.

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★ 1

No matter what, DO NOT send your kids to their camp. They denied my son easy access to water on a day with extreme heat, leaving him dehydrated and distressed. Their lack of care or concern for the wellbeing of kids was striking. They enroll way too many kids and are not able to provide proper care. Their camps are a disaster waiting to happen.

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★ 5

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★ 4

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★ 1

Stay away from this facility

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★ 1

Bad experience.

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★ 1

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★ 1

I’ve been trying to get a simple issue resolved since April with no response. I followed up multiple times and even told David I would leave a review if I continued to be ignored—so here we are.

This place has a massive employee turnover rate, and it shows. No one follows up, and communication is almost nonexistent.

If you cancel your membership, beware: they’ll still charge you for the following month, even if you cancel well before the next billing cycle.

And do not put your child in their before/after-school program. Young kids are grouped with much older children, and there are only two staff members watching over 30+ kids. It’s completely unstructured and unsafe.

My child was hurt multiple times. As a kindergartener, she had the wind knocked out of her by a much older boy—and no one from the actual organization reached out to inform me. At best, you’ll get a brief incident report from an after-care worker. Otherwise, you’ll hear about it from your child on the way home.

In one especially alarming incident recently, my daughter was repeatedly hit by another boy during morning care. No one intervened. She was sent to class in tears. It was her school teacher who noticed, sent her to the nurse, and the nurse had to walk down and tell the before-care staff that what happened was not okay—and that they should have notified me immediately and treated her injury on the spot.

I’m actually having my daughter switch schools entirely because of the bullying she experienced in Y Club—with no support, no resolution, and no recourse.

The summer camp is also no better. I pulled my daughter after a couple weeks. She came home with sunburn from scalp to toes and was suffering from heat exhaustion. The kids are outside all day unless they’re swimming or using the restroom. Most of the staff are teens who are clearly not trained or supervised. They don’t remind or encourage kids to apply sunscreen, reapply it, or stay hydrated. Most of the time, the staff were just chatting with each other instead of actually watching the kids.

This place is a liability waiting to happen. Save yourself the stress—and protect your child—by going elsewhere.

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★ 5

Great and awesome

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★ 5

The nicest facilities, and an amazing staff to go with it. Shoutout Nancy

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★ 5

Went for volleyball with my granddaughter, The place is so clean.

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★ 5

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★ 1

Do not bother signing up for their swim class. They randomly combine classes together 8 kids in one lane. The kids doesn't have any space swim. Instructor spend the whole time socializing, barely watching students or providing feedback. At chesterfield has way better instructors and never combine classes. We won't be coming back here.

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★ 3

It’s been about a year since I joined the Y and it has been one of the best things I’ve ever done for myself. I’m recently (semi) retired and glad to say I’ve used the time to take better care of myself. I’ve consistently come three times a week to use the weight machines and get some follow up cardio in the gym.

Were it not for one unfortunate element I could easily make this a 5-start review. Unfortunately, more often than not, I'm "forced" to listen to something called "Hit Nation Junior" from I Heart Radio. This is branded as "Kids Pop. Disney Junior Hits; all your favorites from Disney Junior ; Friday Night Dance Party." Given that the average age in the room when I'm there is 50++, I can't fathom why staff there thinks this is a good idea.

I've brought it to their attention multiple times to no avail and that's very disappointing.

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★ 5

The Largest YMCA in Missouri, clean, fresh, friendly, great activity s for the entire family. An active family is a healthy family so worth it discounts on kids sports fun fun fun

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★ 5

Great place to walk around and have a conversation

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★ 5

Great gym. Love the instructors!

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★ 5

Friendly fun place dedicated to fitness

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★ 4

Child Watch is decent, plenty of room for all ages. Child watch staff is satisfactory. Only 2hrs during Saturdays.

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★ 5

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★ 5

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★ 5

Water Aerobics was perfect for my joint health and heart

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★ 5

Excellent facility except the mens showers 8 of the shower heads are inoperable
The showers have been repaired thank you so muc

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★ 5

Great place to work out swim and also summer camp for the kids

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★ 5

Lifelong YMCA member, I love the fitness center but especially the basketball court.

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★ 5

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★ 5

The staff is friendly and helpful. The facilities are nice. Especially the pool. I enjoy everything they have to offer and I’m taking advantage of the swimming lessons.

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★ 5

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★ 1

Oh my goodness this particular YMCA is not kid friendly at all. We’ve gone to other YMCA’s where anything on the deck they allow you to use with children like their kickboards and pool noodles. At this YMCA they got all over us if you even tried to use anything like that. Yet they only allow you to bring a pool noodle. The older folks at this location resented the kids in the pool and they make no bones about it. We have one gal exercising up and down the side in the shallow end, which was the only end that the kids could jump into us, and we waited till she was clearly out the way, but she chewed us out .She insisted that they shouldn’t be jumping to us, even though they were allowed to. This place isn’t even remotely kid friendly as I felt like every time we turned around we were being corrected for something.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

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★ 5

The staff is accommodating and helpful. The facilities are nice and the pool is good for low impact exercise.

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★ 5

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★ 1

I am super disappointed at this facility. Their pool isn't that big, their classes fill up quickly and the workout room is dangerous. I pay less for planet fitness or the rec plex. They also started charging a credit card without my permission. I had to get a new card number. Somehow they got a hold of that credit card number without my permission and started charging that card. I'm extremely upset about that.

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★ 5

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★ 5

Love the YMCA great people and a great time there.

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★ 5

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★ 5

People always friendly nice gymnasium nice workout area The updated floors in the men's locker room was a great upgrade from the old carpeting everything's always clean they just need to do two things that's keep the soap dispensers in the showers full and change or adjust the shower heads because not much water flows through those. People are great,good attitudes happy people been with the Y for over 30 years

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★ 5

Very clean and professional

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★ 5

Love love love there staff and friendly
Members , kids club is amazing for when I want to work out while they play !!!

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★ 4

Nice place but didnt have a hot tub here

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★ 4

Great place but definitely needing those updates. Can't wait!

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★ 5

Been visiting YMCA since 2017. There is something to do for the whole family with a variety of programs. Great staff. Certainly recommend this to anyone.

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★ 3

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★ 5

The staff, especially the School's Day Out Camp staff, are all amazing. Can't say enough good things about them

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★ 1

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★ 5

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★ 5

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★ 2

I attended this Y for nearly 2 years 5 days a week. I spent 100% of my time in the exercise area. There was a lot of woman on woman bullying from other members and personal trainers. Unless you’re paying for personal training or group classes, you will be pushed out of spaces. Overall, I have never experienced such an uncomfortable gym culture. If you’re looking for a friendly and accepting place to grow physically and mentally, I would pick a different gym. Shoutout to the front desk and all the child watch employees because they were genuinely awesome.

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★ 5

Not a single thing bad to say .

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★ 5

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★ 1

We pay for a membership like anyone else for all of the amenities. We mainly cone for the basketball and sauna. They have practice every single night until 9pm. They close at 10pm. They have also started shutting the sauna down at 9-915pm.

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★ 5

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★ 5

The front desk team is amazing! They always welcome the members with a smile and ready to help as needed.

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★ 5

I would like to recognize the entire lifeguard staff. Each and every individual makes me feel safe and secure. They are exceptionally diligent and extremely personable. They are a definite asset to the O’Fallon Y environment.

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★ 5

Julie and Christy and the water aerobics, I am 85 years old and still have great mobility and I give Julie and Christy a big thank you!!

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★ 1

YMCA manages the before and after school care for my child's elementary school. They charge an absurd rate for care, will bill you for days there is no school, and charge you a $75 registration fee every year.

All of this while paying their workers starvation wages. If you are considering using Y-Club for your child's before/after school care, I implore you to look elsewhere. There are daycares in the area that offer the service with better rates and flexibility.

You are probably better off grabbing a random teen off the street, paying them decently, and having them care for your child than funding this predatory organization.

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★ 5

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★ 5

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★ 5

I have been a loyal YMCA member for 10+ years. I love the people and working out with the friends I have made over the years. It is a great environment for beginners or veteran gym goers.

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★ 5

Plenty of equipment variety. Always friendly interactions with staff! Also, there was a medical emergency in the locker room that staff reacted to efficiently and with compassion/non-judgement.

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★ 5

All staff members are responsible for their services and support 👏

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★ 5

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★ 3

My first time there today. Very clean facility. Small swimming pool. They have a nice slide, which was closed. We asked lifeguard if they'd open it, she said no it's only for reserved bday parties! Wish it was open regularly.

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★ 5

Very nice looking forward to going back!!!

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★ 5

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★ 1

I paid a ridiculous amount for swim lessons that the instructor didn’t even bother to show up for 3/5 weeks into a session. Very poor customer service.

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★ 5

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★ 5

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★ 1

Lots of problems with staff having predator behaviors with kids. One staff was fired for it. One still works there as a head staff

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★ 5

Clean, friendly, great services. Thank you for being there!

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★ 5

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★ 5

Doris is awesome! She gives her all and I love going to her classes. She makes it fun but also you get a really good workout!!!

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★ 5

DJ is truly awesome. Love her water aerobics classes. Workouts are always great, with a dose of friendship and fun thrown in to every workout!

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★ 5

Tracey Below. She and the way she teaches her class is outstanding. She is a master of building community and connecting with most participants. Her class brings so much joy and confidence in myself to my life.

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★ 5

Meagan and Jennifer are both awesome class instructors for Les Mills Body Pump.

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★ 5

I absolutely love going to the O’Fallon YMCA every week!! I would love to give a shout-out to Dawn, the Wednesday night Zumba instructor. She is an amazing person who is motivating and encouraging!! I’ve been a student of hers for a few years, and she never disappoints. She makes me feel so confident while in her class! I always loved taking her class in 2022, can’t wait for 2023, and even more Zumba fun!!

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★ 5

They have an amazing team to help you define and meet your physical goals.

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★ 5

Great, very easy to sign up for membership and a very nice facility

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★ 4

Well planned, good road system.

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★ 5

Staff is wonderful, facility is clean.

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★ 5

Nice facility and very friendly staff.

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★ 5

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★ 5

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★ 1

Manager rolled her eye at me when I told her I’d have to setup a new payment method. I am a veteran who has been working out all over the world since high school, and I have never been treated like this.

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★ 1

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★ 5

Very friendly staff. Great facilities. The YMCA app is a great tool and a must- have to plan and organize. Staffing shortages are impacting operations, but communication is high. Nathan and Anne are very helpful and always great.

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★ 5

Great Summer Day Camp Program!!! As well as after school program

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★ 5

Great place! My new. family. I see the front desk staff going above and beyond a lot! They interact with the children as they pass by with positive vibes that show the children just how very important they ARE!

Such joy here! I am truly touched by the generosity of the human spirit of the staff who serve and engage members everyday!!

I love the Nutritional Services (a part of their Community Health division) and take part in many programs on an ongoing basis.
Gateway Region YMCA, the mothership, brings so much more to the already family atmosphere of the O'Fallon @YMCA.

Ask about the THURSDAY Specials!
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Best kept secret i ever had! If i only knew what was available to me for so many years! After 2.5 of Covid10-22 Hell, i am beyond grateful and full of hope for the 1 st time in years!

And i just found out that the YMCA is a Christian organization!
Jesus Christ !! He lives!
#Health #Wellness #balance #hope #family!!

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★ 5

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★ 5

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★ 5

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★ 1

5/10 room for working out
7/10 staff friendliness
0/10 enjoyment of being there

Simply not a good place to workout. But if you are just starting to learn to workout it is. Definitely go to a real gym after you practice here.

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★ 5

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★ 5

Outstanding Gym you most definitely get what you pay for! However I wish from the member standpoint they could respectfully consider bring the towel service back. Spa branded towels at bulk discount price sounds nice to me. However, I’m not management. I can’t make that call but this may or may not be a nice and good suggestion ?? Outstanding Staff and great family oriented gym! A plus rating in my book!
I’m currently a staff member in the Aquatic’s Department and I have been employed for awhile! I try hard every day to incorporate our YMCA Core Values in conjunction with our state of the art Aquatic’s Department❤️
My Parent Child and or grandparents swim class during the week 😎😎🌹🌹

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★ 1

We have been attempting to contact someone in charge of swimming lessons for 3 weeks and could never get a return call or email. Finally I called and Nathan answered. Thank god for him he seems to be the only one willing to help. I have never written a review before but thought this poor guy should be in charge and get a raise since he is the only helpful person we have been in contact with

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★ 4

We will be joining for the programs and gym. It is currently short staffed, like everything else so the pool has a schedule. Other than that it's a Y.

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★ 5

Great facility

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★ 4

Very, very friendly staff. The custodial crew that clean the bathrooms, floors, and meeting rooms do an excellent job.

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★ 5

I love the ymca especially because of child watch. I love that I feel comfortable leaving my kids there. It's a win win because they are happy and I am happy.

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★ 5

I had several swim lessons with Angie, an amazing swim coach. She is very patient and she helped me reach my goals of perfecting my swim strokes and overcoming fear of the deep water. She has provided me with the skills I need to perform at a level I never would have dreamed I would be at in this time of my life. I am very grateful!

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★ 4

I joined in 2018, and started attending the silver sneakers class upstairs 3 days per week. I loved it! When Covid came, the class was canceled, and it still has not returned. It is offered for a fee now, which is upsetting to me.
I’m disappointed that things have not returned back to “normal”. That class was almost always full before Covid, so I would like to see it return.

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★ 5

Good instructors. Friendly atmosphere. Clean.

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★ 3

Not nearly as friendly of late...wish they would mandate masks

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★ 4

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★ 5

My favorite location!

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★ 5

The staff and front desk is so polite, respectful and very helpful. I was doing my walk in the pool for my knee and one of the female life guard came over and gave me some other exercises that would benefit my knee and after a couple of weeks I see a difference in my knee and I thank her.

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★ 4

The site is good. I swim here often. Thank you

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★ 3

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★ 5

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★ 4

The staff is really friendly and it's a very welcoming environment. It's clean and in good shape.

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★ 5

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★ 5

Did 30 minutes on.cardio bike machine

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★ 4

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★ 5

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★ 3

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★ 1

Absolutely horrible experience for our first time using our membership. Tried to take my kids swimming and I was sitting on the side. An extremely rude lady with glasses told me I needed to be in the pool with them. Ok fine, I got in the pool. She goes into the office and one minute later a manager comes out and asks me what the problem is. I looked at him dumbfounded and said we had no problem. He then tells me I’m not allowed to be there bc a camp is coming in 5 minutes. No sign of a camp. Not sure why I was kicked out, I did absolutely nothing wrong. I’ll be canceling my membership today since the main reason I have it is for my kids to swim and I won’t be patronizing a place with such rude and inconsiderate staff.

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★ 5

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★ 5

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★ 5

We’ve been coming for close to six months and from day one have been treated like family—the family I actually want. I love O’Fallon Park and drive past several other Ys to swim here at least twice a week. This Y has become so special to us—we are so happy to have found it.

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★ 5

Very sweet workers. I enjoy this facility.

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★ 1

Went to the pool to swim laps and got kicked out because I didn’t have an appointment. No where on the website does it say you have to have that. Do not recommend this establishment.

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★ 5

Nice place for different physical activities for the whole family.

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★ 5

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★ 4

I've never utilized the local YMCA in my community until this year. I love it. The hours are flexible, far less crowds than of the local gyms, affordable child care, and friendly staff and members. Morning basketball is my favorite!

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★ 5

Great place to work out! Good variety of machines and classes.

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★ 4

A life saver for moms of babies with no help around. I go work out, take a shower or just take a moment for myself while the Child Watch staff is taking great care of my toddler. He didn’t like it at first but he took his own time and now he looks forward to his Y play time.

The front desk is always greeting you with a warm smile and makes you feel included. I love the atmosphere here as I see everyone taking care of their health, from the silver level ladies to the moms with young kids rushing to make it to class (like me).

I can’t thank the Y enough, especially this O’fallon MO branch.

Claudia Cansaya

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★ 5

The Ofallon Y is always a great experience for my daughter and I. She enjoys spending time in the Hub while I use the fitness facilities and we both like taking advantage of the swimming pool and water slide. My daughter also attends camp during the summer and has a great time with the variety of activities that are offered. The staff is always great and very helpful!

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★ 5

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★ 5

a good place for fitness

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★ 5

Nice clean facility- Staff is helpful. Hi Dave - nice guy at the desk and greets everyone with a smile.

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★ 5

I have used the track, water aerobics, some floor exercises, and the machines in my program. The special for the three sessions with a personal trainer was well worth the money. Andrea is excellent and I hope to do more with her as I continue my journey to better health.

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★ 5

The YMCA and the Livestrong program literally saved my life. I've gone from attending the Livestrong program, to a member, and now I'm an aqua fit instructor. I love this place...I love the people. And, my granddaughter is growing up happy here.

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★ 4

A great family place. Friendly. I wish they would have more yoga classes with a variety of styles. When the teacher of the yoga class I was attending had to move out of state her class was replaced with a "Jiyo" class. This was completely different. I don't want a heavy workout. I would like pure yoga classes. This could be a personal thing and overall I think the place is great.

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★ 5

"Its a Great facility for all the ages, I enjoy it whenever I go, the staff is very helpful."

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★ 5

I have been a member of the YMCA for four years, and it has truly changed my life. Not only have I lost twenty pounds and many inches, but I have made great friends! It is a diverse community of positive people. I like that this facility includes everyone and reaches out to the wider area. I highly recommend the YMCA O'Fallon!

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★ 5

Very family friendly place. Staff is always helpful. I love the variety of activities available throughout the week that you can quick check on the YMCA app.

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★ 5

Very comfortable environment with great employees!

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★ 5

YMCA❤️
Best place for being happy and healthy 😊

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★ 5

I took the Member Challenge and it has made me push myself harder to achieve my goal. Always love going to the Y!

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★ 5

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★ 5

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★ 5

O’Fallon Family YMCA has been my family recreation center/ workout out center for 15 years. My kids grew up there learning how to swim then playing soccer and flag football in the youth programs. They also enjoyed summer camp all in a caring family atmosphere. I love my daily work outs including my free spin and sprint classes! The equipment is regularly updated! I am the Y!

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★ 5

We love this Y. The slide in the pool is fun. The front desk staff is fantastic and always super helpful with what we need. The climbing wall is fun when it is open, but make sure you have appropriate attire!! The other kid watch and hub are fun for the kids. The variety of classes offered is good.

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★ 5

My kids love to go to the Y for swimming lessons! They used to be terrified of the water & now they can’t wait for swim lesson days!

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★ 5

I really enjoy going to this YMCA, its like a family reunion and every one leaves out feeling better then they did before they arrived. GREAT PLACE to work out. The staff is Wonderful.

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★ 5

Nice and very cooperative

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★ 5

My family loves to spend a few hours at a YMCA pool on a cold and rainy day!

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★ 5

I personally love the ymca. It gives me a place to cool down after a long day. I keep fit doing exercises I love.

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★ 5

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★ 5

Staff is friendly, the facility is clean, equipment is plentiful.

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★ 5

I love this YMCA! The facility is always clean and the staff are friendly and know everyone by naming, giving such a personalized feeling!

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★ 5

Good and clean equipment! Friendly atmosphere!

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★ 5

Good gym, One of the cleaner Y locker rooms you will see. Pool is nice for 25 yards.

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★ 5

YMCA - O’Fallon has become an integral Part of my life. Day feels incomplete without making a visit to this place at least once during the day.
I was a person who used to do heavy gym weights and thought that it’s the way to be fit (dumb right!!!) After joining Y, I met some really good instructors, nutritionists who really know what works for an individuals body, their personalized programs and wide varieties of functional, cross training classes helped me a lot to loose the extra pounds that too with a smile on my face. I don’t do crash dieting, I don’t starve but I make sure to burn every bit of unwanted calorie that I intake during the day. Y taught me that being healthy is a lifestyle and not just a passing trend. I reduced 16 pounds in 7 months and continue to do so...
Moving into a new city is difficult if you don’t know people around. I made some amazing friends who made my life so easy and fun.
Y is my second home!!

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★ 4

I have always had a good experience at the O'Fallon Y. All the staff is very friendly and helpful.

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★ 5

Love this place! Been a member for 3 years. A great place to enroll kids in character building sports like swimming, soccer programs.

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★ 3

My husband, daughter and I are currently members and love the facility...from the workout setting to the pool. We currently have a swim instructor whom is really knowledgeable and helpful with making us comfortable with swimming. My daughter has participated in the summer camp and after school club and loves both programs...even though the prices seem a bit extreme for both the specialty and regular camps (based on the services offered in STL city for less money) she loves being around her school friends and meeting new friends. We have encountered a few racial situations that WE feel should have or could have been handled a little differently. All in all...the facility and staff is GREAT!

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★ 5

Love the YMCA , they make you feel like family. They have great instructors and workout facilities.

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★ 5

Love this YMCA, the childcare is great. I love being able to swim again as well!

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★ 5

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★ 5

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★ 5

Great facility, I enjoy all - the staff is personable and helpful. I bring several students with special needs to volunteer and workout and they have been welcomed with open arms and I thank you all!!

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★ 5

Membership team at this YMCA is very friendly and willing to whatever it takes to help members. The YMCA has so many great programs from babies to seniors which I think is great. In addition, it is always so clean.
Thank you YMCA Staff!

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★ 5

The O'Fallon Family YMCA has a great facility and is staffed by a wonderful group of people!

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★ 5

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★ 5

We’ve been at the Y for 4 years. We do all our youth athletics and swim through the gym. We love it. It really is part of our family.

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★ 5

I am a volunteer at this facility and am always amazed at how friendly the staff are every time I walk in. Also, there are great facilities and programs for families and people of all ages. I encourage anyone to join!

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★ 4

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★ 5

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★ 5

The people at the Y in O'Fallon are awesome. They always make me feel welcomed when I come in to workout. My nieces love the swim lessons and playing volleyball! I'm on my moms family membership so it's nice to come workout as a family and stay fit. The child care staff don't just sit around and watch your kids play they actually play with them and teach them the letter of the day! I highly recommend being a member at the Y!

Source: Google

★ 5

My family loves the Y especially the indoor pool. My daughter learned to swim at the O'Fallon Y and it has made our summers boating much more enjoyable because of the confidence she gained and the skills she learned there. Thank you!

Source: Google

★ 5

Love this place! Been a member for 5 years. Not only a great place to work, a great place to enroll kids in character building sports programs but also a great place for community. There are a lot of great places you can go to get these three things but the O'Fallon YMCA is all of these things in one place!

Source: Google

★ 1

Horrible communication and handling of their swim team. Won't respond to voice mails.

Source: Google

★ 5

Source: Google

★ 5

It’s so family oriented to all race and gender. The employees, from the manager Matt Jones to Cassie,❤️ jerry,❤️ Trish❤️and Jessie❤️ at the desk or my favorites. I will highly recommend this community to all families.

Source: Google

★ 1

I do not and WILL NOT recommend YMCA to anybody! I am 8 months (high risk) pregnant right now and my husband had surgery on his bicep/shoulder last month. Before all these, we had our membership on hold because I was out of the country for over a month and my husband was so busy with work and life having to do everything by himself here in the U.S.
We didnt know my husband was gonna have a surgery and that I am gonna be pregnant before we requested the first membership hold or else we would have just cancelled our membership.
April 2019, they started charging us again. We explained to them and requested to put our membership on hold again for few more months because of our current situations. It's not that we couldnt afford the membership but it would be stupid to keep paying for something we're not going to use because we CAN'T PHYSICALLY DO IT. Like I said, I am a high risk pregnant patient and my husband just had bicep surgery and is still going through Physical Therapy and was told by his Doctor to not carry anything over 2lbs.
YMCA had the audacity to ask for a doctors note and then told us "they will do a one time courtesy of $5/month as a holding fee".
For one: YMCA, my husband does NOT work for you for your director to ask for a Doctors note. 2. We are the clients! You work for us! And finally, how dare you question our integrity? Why would we lie and spend time to try to reach out to you guys to explain the situation? We could have just easily cancelled our membership but we originally did not want to do that as we we're planning to stay with YMCA once my husband is recovered and I recovered after the birth of our child. After the ridiculous email from Luaren Wilson, the YMCA's membership sales director (O'Fallon), it showed us that they are not a True Christian organization. We will never step foot at any YMCA again and we will never recommend this company to anybody! It is ridiculous that they want us to provide a doctors note as to why we cant go to the gym. Again, 1 had bicep surgery and 1 is a high risk 8 month pregnant patient and they expect us to keep going to the gym or pay $5 monthly hold fee. Again, it's not the money, it's the principle. Don't be telling us you guys are sorry about our situation but we will still charge you. Not a good Christian practice!

Update: 05/04/19
I am appalled by how this company responded to my husband! Matt Jones, the executive director of this location emailed my husband with a threatening tone! Acting like we are harrasing Lauren. My husband only responded to her email once and that was it. We never made contact with her after that.
He also called my husband ignorant. This "Christian" organization calling (x)customers ignorant. Not only did he call my husband ignorant, he also accused my husband of contacting his employee via her personal Facebook which is a blatant LIE! My husband reached out to the YMCA Public Facebook page and not to anybody's personal Facebook. When I asked him to send me proof of this alleged "contact" like a screen shot of the alleged conversation, he refused to send anything and asked us to set up an appointment with him instead. Of course, coz he's got nothing!
This executive director is very arrogant and rude! I cannot believe the nerve of this person to accuse a customer like that AND THEN CALL SOMEONE IGNORANT!
No wonder they have low reviews and some employees dont know how to deal with people. It starts from the (no)leadership.

Avoid this place at all cost. Rudest director of any business I have known.

P.S
Watch out for some of the "5 stars" reviews and really listen to the legit reviews of people with real HORRIBLE experiences from YMCA OFallon. Majority is saying the same stuff because it's true. Matt Jones aggressively emailing us and calling my husband ignorant and Lauren Wilson feeling entitled to ask for a doctors note and these are the directors for this location. Do yourself and your family a favor and stay away from this place.

Source: Google

★ 5

What a great place to grow and play!

Source: Google

★ 5

The YMCA O’Fallon is a community that accepts diversity of all people and does so much to help people become healthier, stronger and to live a happier life .. My family of five uses the facility in some shape or form either by the amazing group exercise classes, the incredible competitive swim team and many other programs that are offered .. The front desk staff is helpful and friendly and the instructors of Zumba , Spin , BodyPump and many other classes are offered are the best !! The competitive swim team, coaches and family are just wonderful in every way .. It is a place where you see people of all ages , race , and culture embrace health, wellness and leading a active lifestyle!! I am thankful to see improvements being made throughout the facility because the environment counts and matters when it becomes your “ home away from home “ The members and community are truly what makes this place shine !! We have had a family membership for several years and I can honestly say because of the awesome accountability of other members and off the chart group exercise instructors I’ve never been this consistent in my health and fitness journey! Thank you to each and every one that contributes and works at the YMCA O’Fallon to make it an awesome place !!

Source: Google

★ 1

I have been a member for a while now, most of the time the membership isntisused. Today i get a call stating they are cancelling my membrrship at the end of the month. My debit card was comprised and my payment yesterday didn't go through. I called and explained and staff member was not very nice. In all the time I have gone there I haven't found anyone very pleasant. When you check in the staff are too busy talking amongst themselves to even acknowledge you! So much for community atmosphere.

Source: Google

★ 1

Incredibly rude and unprofessional management at this YMCA.

Absolutely terrible staff at the YMCA O'Fallon Mo. Office. There are a few friendly staff members, but the leadership/management is absolutely terrible. The membership Director Lauren Wilson actually requested that I provide a medical note as to why I hadn't been in the gym. This was after I emailed her and told her I had bicep and shoulder surgery! I cannot believe the nerve of some people. I'm not sure where these folks come from, but this is not how businesses, especially Christian businesses, should act. Avoid this place like a plague!

Source: Google

★ 1

Source: Google

★ 1

Probably one of the worst customer service I have ever experienced. I’m waiting to talk to a front desk lady and she ignores me and talks to seemingly long time members or friends. As I wait there for a couple minutes. I still get ignored as other members come by and she says hello. Didn’t even get an acknowledgement as I left l.

Source: Google