★ 1

Unclean and unsafe. We tried a few classes and the quality just wasn’t there. The pool was dirty and had paint chipping into it. We expected better. What a waste of city resources.

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★ 5

Enjoyable experience. We sat in the lounge and played cards. Quiet and cool. Made a couple requests to the employees and received courteous responses

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★ 5

We've been coming to the Renaud center for years now. It's a fun spot to bring the family on a rainy or winter day. We love the big indoor pool. We've also had several birthday parties for our kids there. All have been great experiences. We really like this place and are happy to have it nearby.

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★ 5

All you need for work outs, swimming and group workouts

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★ 5

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★ 5

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★ 5

Perfect place for families. They have fitness, indoor aquatic and basketball courts.

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★ 5

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★ 5

It's a great place for the family to spend time together!!!

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★ 1

First and possibly last time visiting after witnessing such careless and dangerous acts by lifeguards and our poor overall experience.

TLDR: The pool and its staff is poorly mismanaged and the direct actions of a lifeguard cause injury to a child that resulted in a 911 call and complete shut down of the pool. No lifeguard that witnessed the incident (at least 4 of them) cared to intervene or even talk to the effected family. Gross negligence at its core.

For those who want to know more:

We traveled about 30 minutes to come to the Renaud pool on Memorial Day. The holiday pool hours were 11:00 - 3:30. We arrived at 11:05 and were told at the front desk that "they forgot to schedule life guards and they are calling them now and it will be up to 1 hr." Since we traveled and were meeting friends, we decided to wait it out. When we went inside to wait, we learned our friends (with a newborn and toddler) were not even informed of the late opening, but they had already paid so they had no choice but to wait. Thankfully, by ~11:30, there were enough guards to open the pool, with the exception of the slide. By 12:00, they were able to open the slide. Within the first few minutes, I made a comment to my friend that "they are wasting no time sending those kids down the slide" as they were sending them down in rapid succession. At one point, there were up to 3 kids at the bottom of the slide trying to get out of the wading area, that's how fast the guard was sending them down. And sure enough, ~12:20 there was an incident. The guard sent down an approximately 7 year old boy, followed by a very large man (think body builder). And he came down right on top of the child. The man searches for the kid under the water and then pulls him up. The child is in hysterics and in pain. No guard EVER came to the bottom to check on them or the situation, despite all of them staring at them. The dad gets his son out of the pool, chats with the man who came down the slide, and STILL the guards are just staring at them at a distance. The father took the kid to the guard office where they then had the child sit in a chair with a lifeguard behind him, stabilizing his head/neck, and only then did they call EMS. Due to the incident, they had everyone leave the pool and instructed everyone to wait in the family locker room. We weren't wasting any time, we were actively rounding up 4 small children, their water toys, goggles, clothes, shoes etc and we were approached several times about needing to take our stuff to the locker room. After the same girl informed us a 2nd time within 90 seconds, I did snap on her a little bit and say, "I know. You've told us 2x, and we are clearly actively working on that." A little understanding goes a long way. Might I add that there were easily 30 people still in the pool area, so it's not even like we were the last ones or that we weren't actively trying to leave the area. We were then told it would be at least 1 hour before they could open again. With young kids, this was just simply not feasible, so we left. With no offer to refund us or a credit for a future use. After this though, I'm not sure we are going back anyways. So disappointed in not only our overall experience but also the absolute reckless and dangerous acts of the lifeguards from start to finish.

If nothing else, all of this demonstrates a terrible mismanagement of the pool. From staffing to training on timing on when to send people down a slide to how to react when there is an incident. And these are the people that are supposed to be trained to revive someone in a drowning incident? They have a job to do and I have 0 trust in their ability to preform their job effectively from start to finish.

(please note, my profile says "Local Guide". I am an established contributor and not just another "Karen" looking to complain. This is truly a very concerning and disturbing event that those considering going should be aware of)

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★ 2

Hours aren't great and they are wrong in multiple places. A little frustrating to show up when they say it's open and it's closed.

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★ 3

Well it's pretty good for the price for somebody that's 60 and today I went there and the website said they were open till 7:00 but they closed at 5:00. They've always been open till 7:00 on Saturday but today when I showed up at 5:00 everybody was coming out and I checked the website and it still said 7:00. I think if you're going to change your hours you should definitely put it on your website before you actually do it because people make plans and that ruined mine and I'm sure a few others. I hope they get it straightened out

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★ 3

I think we’re gonna cancel. Everyone there is great. I just don’t understand the pool closing at 7 🤷🏼‍♂️ I don’t know how working families can get home have dinner and still use it. I think 8 o’clock would be a reasonable time to close. Canceling because of cost and unreasonable hours of operation.

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★ 5

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★ 1

Front desk and their class scheduling system is worst. Front desk doesn’t have any idea how things works nor their scheduling system. Each time you have to fight into the queue to put your kids in even same level. Plus a lot of arrogance by the staff on top it.

UPDATE after more than 3 months: nothing changed. Front desk always has no idea on what’s going on. Tennis classes are 130$ per 8 classes. Two times in a row this happened, instructor even didn’t show up on the tennis court and there is no email or message. When front desk was asked, they have a same answer always that we don’t know anything. Completely unprofessional behavior and service.

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★ 5

Love all the different classes offered.

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★ 5

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★ 5

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★ 3

Lots of activities going on at the complex.

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★ 4

Nice pool

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★ 1

Some of the workers where kinda rude, when it was about to close one was yelling at us telling us to pick up trash that wasn't ours, then when it closed they made us leave and go outside then another worker made us go back in then said if our parents don't come in 15 they said they would call the POLICE, very unacceptable considering there is traffic I think calling the police is very outrageous, I just think they where being very rude in general, and my member ship isn't working even though I PAID last mouth and then said I didn't?!

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★ 5

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★ 5

Great pool with built in wading river and vortex/whirlpool.
It has a small slide for young kids and one big waterpark style one for older kids.
They have a large locker room for families too . That was super handy.
My granddaughter had her birthday party hosted there and it was a hit.

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★ 4

Somebody put a Marvel Avengers Sticker on one of the Exit Signs and it wasn't me! I saw who did it, he was Tall, Dark & Handsome, looked just like me but I assure you it was a doppelgänger!

I've read a few of the reviews of this place! I want to address a few things!

1. The shower has directions on how to use it, if you can't figure out how to get it hot you should contact Symmons for troubleshooting, I assure you it's not that hard to figure out!

2. Yes, it can get crowded in there but it's not a major issue! I usually take a lap or two on the track if someone is using the equipment I want to use! I had a membership at Planet Purple People Eater and it sucked! I don't care what anyone sais, Planet Fitness is one of the worst gyms in the history of Fitness! With all it's "Purple" and "Judgement Free Zone!" Maybe you wouldn't get judged as much if you didn't walk around with your headphones on projecting your ego at other people! I checked out Club Fitness and it is very spacious but they charge you more for access to other areas of the gym that are not worth it by any means!

3. Renaud Center is very welcoming! it's just some of the staff are younger and still need to develop themselves. No Biggie. I kinda thought that they were non welcoming at first too! I'll say this, Toby cares about the people who train here and I've seen him go out of his way to help some of the Seniors that work out up here! I've never introduced myself to Sue but she's one of the best trainers in O'Fallon. She's an Athletic Boss and has a very positive aura!

What I like most about the Renaud Center is the people who train here! It's a great community! Some of the seniors that come in there are really inspiring to watch along with a few of the disabled people that work out there! I love the Renaud Center but I'm leaving a four star rating over five bc I do wish they had a Sauna or a Hot Tub, But I'm sure it's a lot of maintenance!

For the most part, everyone there is friendly, Staff and Members alike! Shout out to Sheila the Lifeguard she's very nice and remembers my name! And like Cheers sometimes you want to go where everyone knows your name! I've even interrupted some of the members mid work out to ask advice on proper form and not one person was rude to me! This place is Great! But if the shoe doesn't fit and you think you like another gym better, do you! I like the Renaud Center myself!

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★ 3

fitness area was great but the shower was just the same temperature no matter where you set it

probably could've got a better shower at the truckstop honestly

It didn't ruin my whole day lol but I won't be back next time in town

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★ 4

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★ 5

Excellent facility, many different options to stay healthy through exercise and team members to help along the way.

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★ 4

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★ 5

Awesome cycling class with Sue!

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★ 3

We used it for fitness only, for the cost it was not worth it. Less than couple miles up the road 2 clubs for cheaper and much more space. The gym area is small, cramped when busy and just a poor layout. It was like they had some space left over and said, okay fitness area here.

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★ 5

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★ 5

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★ 5

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★ 5

Great pool lots of things to do, kept everyone entertained!

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★ 5

Nice clean family recreation center, variety of exercise equipment plus aquatic area inside. Pickle ball courts

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★ 5

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★ 2

Cute place… hardly welcoming to all. Truly, it was all good fun until I, a member of the pride community, was denied access to the family bathroom after seeing one and also inquiring about it at the front desk. It was locked and I was told that they couldn’t unlock it per “the boss’ word”. I’m not the one to escalate things beyond my control, so I didn’t peruse manager action. But with the entire center being a cute little place for everyone to do what they want to do, it’s not worth it. I’m never coming back- ever. Clearly, it’s not a place for pride people!

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★ 4

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★ 1

Tried to book a birthday party and nearly mission impossible to get a hold of Holly. Called lots of times and was told she was there but she never picked up for over a week. Never did book the party. By the time she sent me an email response, she advise not available for that day.

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★ 3

Well they don't supply volleyballs even though they have some and also MY volleyball got stuck and then didn't want to get until the next day leaving me and friend with nothing to do which is a little aggravating even though they had extra volleyballs but say they didn't. Do better.

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★ 1

Activities through the Renaud are a hot mess. We've tried it for a few different activities now (hoping it would get better) and they are typically very poorly organized (martial arts had drastically mixed aged kids thrown together the last minute because they decided to cancel a different class, this kind of thing is the norm not the exception.) The volleyball league is an absolute disaster/joke. The gymnastics/tumbling program has one really great teacher (Ms.Sue is fantastic!) and one teacher who was so awful we stopped going halfway through. I highly highly recommend going through programs through the YMCA or anywhere else.

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★ 5

My youngest granddaughter enjoyed her 3rd birthday there today. She had a great time in the pool, the lazy river, and the slides.
It is a clean, well maintained facility and very well staffed, I counted 6 lifeguards, and there is a large lap pool as well.

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★ 5

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★ 3

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★ 3

Went in to start a membership. Was being helped but other members kept bothering the lady assisting me. Maybe more people at desk is needed.

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★ 5

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★ 3

It mid, not horrible not amazing just mid. It literally like the rec plex in Saint peters.

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★ 5

Always clean and the staff friendly and helpful.

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★ 4

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★ 1

If you are going here for the pool this is probably not the best place for you. Been going here for several years and a lot of times pool use is an issue. (swim lessons usually). Finally done with this place after last night pool closes at 5 for what no one can say other than private swim lessons and it's what the sheet says. Even though lifeguards were on duty and there was one small child getting swim lessons. If something you pay for isn't available for use what is the point anymore. Just got sick of being always worried that the pool would not be open or I would be just trying to get my workout in. Already joined the YMCA across the street and after speaking with them they said that at least1 lane is always open in the evenings, I mean that makes sense if you are selling a service doesn't it?

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★ 5

One of the best fitness centers ever in this st louis area me and my mom go there together

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★ 4

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★ 5

Went for a party in a private room. Room was decent size. Clean. Plenty of parking. Small restrooms but accessible. Easy to find location.

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★ 5

Our little guy was very stiff and unsure of water which was the main reason we signed him up. Our instructor Ella was ABSOLUTELY AMAZING!!!!!! He was comfortable quickly and before we knew it our kiddo was back stroking across the pool
Ella and facility get our families ⭐️⭐️⭐️⭐️⭐️

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★ 5

We love the renauld center! It has a fabulous pool with water slides. Also my husband loves the basketball court.

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★ 5

I go to the Renaud Center 5 days a week. I feel very comfortable there. I have made a lot of friends there and would highly recommend this place to work out/swim/fitness classes,etc.

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★ 1

I went in to talk to someone about the membership. She told me that I could cancel the membership anytime over the phone. If I have a direct debit, as far as I call 2 weeks before the debit which is every 15 of the month, I won’t get charge for that month. Today I called to cancel and I was told by Ava and she said very cold that I have to come in and I will have to give 30 days noticed.

I’m super disappointed and felt that I was being deceitful. Is this how you make money of your members ? That’s pretty sad.

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★ 5

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★ 5

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★ 5

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★ 5

Great place for a workout.

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★ 5

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★ 1

Summer hours posted on website show Sat open until 7pm. The hours on the door state Sat until 7pm. However, they are closing at 5PM on Saturday due to summer hours. Would be nice if you could update your website.

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★ 5

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★ 5

Enjoy working out here and swimming laps.
Trainer Marissa Luigi is awesome.

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★ 5

Absolutely one of the best community assets! This facility has free weights, strength training machines, a swimming pool and walking pool, basketball courts and a variety of classrooms. Very clean and great staff!

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★ 5

Love the center, very clean and spacious, kinda pricey for a family outside of the residency of O'Fallon.

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★ 4

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★ 5

Location, building, staff & equipment

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★ 5

Brought grandchildren we have silver sneakers

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★ 5

Friendly staff and clean facility

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★ 5

What a gem of a place. The Renaud center is an active community health and athletics centered focused on giving families and local residents a place to engage in a healthy lifestyle. Whether it's organized team sports, shooting hoops, swimming at the indoor Waterpark or comprehensive weight training the location suits very well. Super customer friendly and very clean. Family loves it and definitely worth a look - affordable too!

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★ 5

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★ 5

Renaud is a always clean and filled with a friendly staff. This time of year it can be very busy.

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★ 5

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★ 5

Crowded but a lot to do. Had fun

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★ 5

Great for the winter but in the summer, you can't find any Free-Swim in the summer. It is all classes. We drop membership in the summer and put the little ones in classes.

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★ 5

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★ 4

Nice place. Water was a bit chilly but our granddaughter had fun. Nice staff, had a free float vest to borrow. I wish they had a coffee bar for the adults. ;)

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★ 5

I would recommend anyone to come here. The staff was nice. We came out for my nephew birthday party. There were 6 life guards on duty which is a big plus!

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★ 5

Very nice place to do serious workouts.

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★ 5

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★ 5

I went to a birthday party in a meeting room. It turned out well and was across from the bathrooms. I walked around to check the place out and it looks like a nice place. They have a pool with a play structure, an indoor walking/running track, exercise equipment, and a large gym with basketball and volleyball.

The birthday party set up had round tables with chairs around them. The room had nice big windows. There isn't much room for dancing between the tables.

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★ 5

Great place to workout

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★ 5

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★ 1

Beautiful facilities but the main reason we joined was for the indoor pool and swim on weekends and after work. The limited pool hours for open swim is a terrible disappointment. Open swim is only available 3 days from noon to 6pm. So we are canceling our membership.

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★ 5

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★ 5

Great Fitness Center. Wonderful staff.

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★ 4

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★ 5

Nice facility

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★ 5

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★ 5

Took my grandson to qualify for the swim team he made the team!! Everyone was very nice

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★ 4

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★ 5

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★ 3

We've done tumbling classes and swimming lessons here. Liked them both!

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★ 4

I’m a huge fan of the Renaud center. It’s the only place other than the Y you’re going to find a gym, basketball court, and pool. The staff is friendly and everything is always clean from what I can tell. Only thing I wish is get rid of a lot of the cardio stuff people don’t use and put more workout machines

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★ 5

Beautiful community center. Bright, clean, and open. Employees are great. Teachers for swimming lessons are very kind , helpful, and patient.

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★ 5

Great experience and swim instructors! Highly recommend this facility for swimming lessons.

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★ 3

Work out here all the time love the place only thing is the fact you cannot drop the weights? what do you expect me to do on a heavy weight deadlift or what about a clean power clean? reevaluate your rules and more people would enjoy lifting weights.

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★ 5

Great place and great people!

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★ 5

the pool water tastes yummy :))

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Always a great experience!

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★ 5

I'm here every week and the cleanliness of the rec center is top notch. The staff is so friendly and the fitness classes are lead by really great instructors

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★ 5

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★ 5

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★ 5

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★ 5

nice center for all activities

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

This center offers excellent classes and facilities. The staff is helpful. The building is clean and safe. The classes are well planned and fun to attend.

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★ 4

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★ 3

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★ 4

I took swim classes at Renaud. I already know how to swim but wanted instruction on improving form and technique to become a stronger swimmer. The young lady teaching me seemed to be intimidated and was very timid in offering instructions. She was a teen and I was 40+. Unfortunately I did not benefit from my lessons. However the facility is great. I have no issue other than I wish they offered more adult swim classes. The facility would have gotten five stars from me if more adult swim classes were offered.
*sidebar* Reading some of the other comments, I’m amazed at the sense of entitlement people have. Some are upset because there are rules, yet they would be the first to file suit if their child is injured. Then another person complained because the pool hours were not convenient for THEIR child’s nap time. Really?!?! Are they serious? Maybe their child should nap at another time if he/she wants pool time.

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★ 5

Always a blast

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★ 4

Great place to work out. Weights could be cleaner, but that is dependent on the other visitors doing their part.

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★ 5

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★ 5

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★ 5

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★ 3

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★ 5

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★ 4

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★ 5

I just love the place

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Been going here since 2019. Amazing staff. Atmosphere. Always clean. Highly recommended!

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★ 5

Kudos to the Renaud Center staff. They are doing a great job balancing safety and helping people get needed exercise. Even though they are in masks and constantly cleaning, they act happy to see me and everyone else coming in

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★ 5

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★ 1

Not happy

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★ 1

Everytime we go swim all we here is whistles

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★ 5

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★ 3

Just ok

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★ 5

ALWAYS love going to this place and today was for elections. But, also love going to the pool for some laps and finishing up with the lazy river. The water slide is really fun, too!

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★ 2

I enjoy going to the gym here however I fell off at the StairMaster they that one girl in there that was cleaning the equipment and I asked her how to use it. There was no other staff around. I asked her how to stop when I get ready to stop because I get short of breath easily. She told me to hit the red button on the handle. I did so and I stopped that the machine did not so I went straight down basically both of my arms straight up in the air and everything cracked and I fell to the floor. She asked me if I was alright I was very shaken and I haven't been able to lift my arms up very well since. I'm still in pain but it's getting better. So I told the girls downstairs to give her kudos for helping me oh, and I said well you need to hit the button 3 times.

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★ 5

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★ 5

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★ 1

THE COURTS ARE OPEN BUT EVERYONE NEEDS A BALL. THE GYM CLOSES AT 9 BUT COURTS CLOSE AT 5:30?!?!?!? This place has gone down from what it used to be.

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★ 5

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★ 4

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★ 5

Great place. We truly enjoy our time there

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★ 5

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★ 5

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★ 4

Its a fun place to have birthday parties and play basketball and go swimming.

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★ 3

Had to wait for pool to open, adjusting the chemicals in morning instead of them doing night before

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★ 4

Indoor water park, pool area

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★ 5

Very good just a lot of noises I need to learn the machines

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★ 5

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★ 5

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★ 5

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★ 5

Games and practices here are always a good time.

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★ 5

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★ 3

Too many people using the track to walk side by side to chit chat. I wish people were here to exercise. Tired of trying to pass people who are taking up too many lanes. Maybe a policy change?

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★ 4

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★ 5

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★ 5

Great basic swim classes for the kids. It is very affordable too! We will be coming back for more!

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★ 3

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★ 5

Great place to play basket ball and swim and work our with friends

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★ 5

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★ 4

Has alot to offer.

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★ 5

Top notch employees, huge variety of classes for all ages and fitness levels.

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★ 4

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★ 5

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★ 5

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★ 1

The kids pool opens at noon, just in time for my kid’s nap. How does that make sense? Open the pool at 9 AM - be the only pool (inexplicably) that opens in time for younger childrens’ morning activity.

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★ 5

My kids love this pool.

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★ 5

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★ 5

Great place to work out. Real nice selection of equipment and free weights too.

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★ 5

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★ 5

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★ 5

Very friendly staff! Great facility!

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★ 4

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★ 5

Fun indoor pool

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★ 3

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★ 5

Good place to do alot of excersice and more

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★ 5

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★ 4

Very nice facility and equipment. Would’ve been a five star review but the customer service at the front desk it was less than desirable. Front desk definitely didn’t seem excited to work there, have a job, or help you out a new customer.

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★ 5

Great pool for the kids!

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★ 5

Swimming, Swimming lessons, and exercise area. In response to the person complaining about closing the pool because it is an indoor pool, when there is lightning in the area, I personally had lightning come through a window within 3 feet of where I was standing and hit an oven behind me. There is no way I would want my granddaughter in a pool surrounded by large windows when lighting can come through and hit the water, or the building and have it transmitted into the water. Thanks for using their heads and getting people out of the water. We have had great teachers for swimming lessons. The desk staff is helpful scheduling the lessons. The exercise area is always being cleaned by the staff. They are also very eager to answer questions about the equipment or exercises while being cheerful and friendly. Seems like they are doing a very good job to me.

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★ 5

Really nice

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★ 5

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★ 5

Great place to take kids during winter.

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★ 5

Greatest family place

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★ 5

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★ 4

The zumba class has the best instructor around.

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★ 5

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★ 4

Wonderful place to take the kids. Would be nice if they had their open pool times listed on the website.

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★ 4

Visited to give a friend a tour...

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★ 4

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★ 5

Clean, lots of activities.

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