★ 5

Source: Google

★ 5

employees were super helpful

Source: Google

★ 5

space is always clean and ready to be used staff very friendly. ready to help when needed

Source: Google

★ 5

I went to Genesis - Sprague location today with the intention of cancelling my membership...until I met Jason Johnson the assistant manager. I have been paying for but not using my membership for over a year. Jason took the time to ask me some key questions and pointed out that I am already lock in for another 45 days so I should take the opportunity to utilize the facility and make a more informed decision. I am scheduled to meet with a trainer (free service that I never took advantage of!) and I will evaluate my options. Jason was very professional and encouraging. I am hoping that I find my future interactions with staff to be the same. My stars are for Jason. He is a very welcoming and professional face at Genesis - Sprague!

Source: Google

★ 5

Source: Google

★ 1

I went in to cancel my membership today. After being told I would not have a pay a yearly fee on 09/15 the assistant manager Jason crossed out the year fee. I then initialed next to it confirming the modification to a legally binding contract. About 30 min after I got home he then called me and said I would have to pay it. I informed him that the contract was modified and initiated to solidify the modification.

Source: Google

★ 5

Jason Johnson was immensely professional and helpful as he provided me with a guest pass and a in-depth tour and explanation of the facilities. Shall I decide to change gyms, it will be due to Jason’s diligence to ensure I would be making an informed decision to get a membership. He was also very kind and professional during our interaction today. #JasonForCEO

Source: Google

★ 4

Is there a sauna here or not?........

Source: Google

★ 4

Nice gym. Glad to see some new equipment. Wish they would take care of the outside. Can't walk on the sidewalk because the shrubs are so overgrown, the curbs are disintegrating and there are a couple of huge wholes in the drive in/out of the parking lot that you have to avoid.

Source: Google

★ 1

It appears this gym does not care about the members, only the bottom line. Just go to Planet Fitness! They care about their members.

Source: Google

★ 5

Source: Google

★ 1

Don't even look up their prices online unless you want to be harassed. Numerous calls a day from different numbers, which I blocked. After discovering I blocked those numbers, I get called from the managers personal number. Predatory behavior.

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Good gym & has everything you need to have a good workout!

Source: Google

★ 2

I give this gym a 2-star rating. Parking lot is a mess, gym is dirty and has a workout smell. It is lacking basic amenities like a water filler. Gym equipment is old, worn and tattered. No one cleans up after themselves. If I would have done my homework I would have never signed up for a full year contract.

I hear there are a couple other genesis gyms that are nice in Omaha, unfortunately the one on 147 & Sprague not so much!

Source: Google

★ 4

What is with no towels!! I've never been to this location until today. Came to an early morning class and was preparing to shower and leave the gym and head to work. HUGE let down to find out this location doesn't have towels, and theu have a pool?! For what we all pay a month that is shocking! Every other location i have been to has them. Also it was crazy hot in there, which made me not being able to shower even worse. Looking at previous reveiws this locations isnt the one to go to i guess. My zumba class was fun though.

Source: Google

★ 1

Edit: Upkeep of the gym is poor. Check out the hole in the women's restroom. You'd think that due to the sensitivity of the location, this would have been addressed quickly. Just gross!!

The MOST painful experience I've ever had -- and not because I worked out. This gym is the embodiment of the classic painful sign up experience. Expect to be here for an hour to sign a simple contract and a card.

Assistant Manager is unhelpful and enjoys the lengthy sign up process. Teach your staff and prevent errors for better customer service.

Highly suggest upper management take a second look at the customer experience here.

Source: Google

★ 5

I moved town a few years ago and came back here during a visit, Travis was kind enough to assign me a membership pass for a week, when I only got a day pass. I will definitely be using it! Great equipment with a nice variety, and even greater staff

Source: Google

★ 5

Source: Google

★ 5

People talk badly for rare scenarios, been coming here for the past 4 years and nothing bad to say. Travis there always helps out everywhere he can.

Source: Google

★ 5

Great gym and staff.

Source: Google

★ 1

I have had a horrible experience with this gym. My fiancé and I signed up for the 7day free trial and upon going to the gym we were given a tour and then had a meeting with Travis. I had explained to Travis that we were gifted a year membership at a gym from my parents. I really didn’t want to sign any contract that day until I had discussed the pricing with the ones who were paying for it….He kept pushing and pushing and told me he would get us signed up but give us a three day grace period to cancel our membership if needed and give us a refund. We both were extremely uncomfortable as it felt like he would not drop it until we signed up. So after much back and forth we decided to just sign up (to cancel the following day) and my card was drafted $70. The next day I went in to cancel. I signed the forms and was told to expect a refund in 30 days. I had continued to get texts and calls from the gym as if my membership was active, I got a call from Travis asking if he could meet with my parents??, and no refund. It’s been well over 30 days (this was all on January 3rd). I called a few days ago and they are now telling me my refund should be coming through within the next 60 days???? I have never ever heard of a refund taking 90 days. My fiance and I are extremely disappointed because we just wanted a 7day free trial and were pressured into signing right away. We are expecting a baby in a few months, so $70 dollars to us is kinda a big deal. This place feels very scammy, very pushy and aggressive. I am extremely unhappy with my experience here. So be warned if you go in for a free trial, you will get pressured into signing up right away and feel extremely uncomfortable. I have done some further research and found that Genesis is known for their shady sales tactics to get people to join so just be aware!!! Since then we have signed up at the Y and couldn’t recommend it more. The equipment is brand new, the pool is huge, and they have a large basketball court. They also have a steam room and a sauna. And the monthly membership fees are extremely low!!

Source: Google

★ 1

Shortly after becoming a member - I requested cancellation due to the state of the equipment and facilities at multiple locations. I was advised that a $200 fee would be assessed so naturally I endured the next 6 months.

When my contract was coming to an end - I requested cancellation in-person at the Sprague location where I initially joined before returning to the UK. Despite my contract ending on 1st January 2025 - I was told I’d be charged for an additional month.

Here it is February and I’ve been charged yet again for facilities I’ve not used in months and have yet to receive a refund and confirmation of cancellation. I understand that shame is in low supply these days but where’s the integrity? Please don’t respond advising me to contact an email when a manager was already meant to call and I still haven’t been in receipt of any resolve.

Source: Google

★ 5

Staff always makes time to chat with members. Lots of space. Tons of equipment.

Source: Google

★ 5

Source: Google

★ 5

Bush

Source: Google

★ 5

Love working out at this gym it has everything I need to workout. Starting the day off with 5 mile walk on the track. The staff is awesome. Need any suggestions on how to use something they are there to help.

Source: Google

★ 5

This gym is better than planet fitness

Source: Google

★ 1

I hate to give a 1 star review. But after this location, has lost their key to open the club, 4 out of the last 5 days, I have to. We have to wait for 30 minutes to an hour to get inside after they open. Someone else has to come with a key and open up since the opener from the morning before doesn't put the key back in the lock box. It's not the closer,, since the door locks with out a key needed. Today, the manager and the area manager, don't have keys and they are trying to figure out who to call to get inside the club to open up. I say, call a locksmith and fire the person responsible. Most people think it is another employee who hates his job and is getting back at members for being upset when he is late to open. His name is Chandler. But again, that is just one theory. Either way, it needs to be addressed..

Source: Google

★ 1

This rating is a reflection of: 1. maintenance in the men’s locker room. One shower doesn’t work at all; at least one shower drains slower than the water flow, shower faucets are hanging on by a thread, etc. This condition has persisted for months. 2. The gym is like working out in a meat locker in the winter.

Source: Google

★ 5

Always have loved going here! Gym is nice staff is friendly!

Source: Google

★ 1

It’s so freezing in the entire gym it’s almost impossible to workout and from talking to others and seeing other reviews I am not the only one that feels this way. Please turn the heat up otherwise I can not recommend

Source: Google

★ 3

I love the gym however they do not heat up the facility to accommodate for the cold temperatures. I understand there are a lot of windows, but to consistently see people having to wear sweatshirts track pants in order to complete a workout seems a bit extreme. Can we turn up the heat just a bit more? It would be much appreciated!

Source: Google

★ 5

such an inviting gym! Filled with all the equipment needed and unlimited classes couldn’t ask for a better gym! :)

Source: Google

★ 5

This gym is clean, spacious, an
nd has everything I need. Would recommend, no issues with them.

Source: Google

★ 5

Andrew and Travis were great to work with when we were setting up our family memborship! They worked through the contract details and were able to fit us with a pricing plan that worked for our whole family! Highly recommended!

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

The senior sneakers is a wonderful place to exercise and get motivated it has been a blessing to me

Source: Google

★ 1

I applied for a membership card on June 15th. Before applying, I emphasized that I would only apply for a one-month membership. I was leaving Omaha in a month. The staff said it was okay. I confirmed it again and again before applying for the card. I paid in cash, but when I was about to leave Omaha and went to cancel the application, which was around July 14th, the staff told me that I needed to apply one month in advance. I went to the store to communicate with them for two consecutive days, and on July 15th, their manager replied to me that they would process it and give me a reply on July 16th. I have been I was waiting for his news, but nothing came. What I got was the deduction on July 16. I sent them an email, but they didn't respond. The emails were all timed. There was still no response after another deduction on August 16. This store really forced me to go back to Omaha to deal with this matter. I went to the store to cancel the deduction on September 15, and contacted the bank to cancel the payment, and recovered the extra money of 74.89 US dollars deducted from me. But the staff kept chasing me to get back the 74.89 US dollars. Do you think it is reasonable? Because of your mistakes in work, will you bear my losses? Will you bear the losses of going back to Omaha?

Source: Google

★ 4

Great place! Could use a little maintenance.

Source: Google

★ 4

Source: Google

★ 5

Great club, love all the classes, love the teachers and make so many good friends. Great place!

Source: Google

★ 5

Seeing the reviews of this place, it has completely changed overtime. I’ve been to this place multiple time’s, seeing this change has really been wonderful.
Everything is very cleaned, especially the shower heads. That used to be very dirty. Very wonderful job to everyone, especially the staff and cleaners.

Source: Google

★ 5

I’m not a member but I had the pleasure of accompanying a friend, I love this place! complete machinery and a very clean place, especially loved how good the bathrooms looked, I recommend it😊

Source: Google

★ 4

Source: Google

★ 3

Probably the best place to work out but they need to fix their restrooms.

Source: Google

★ 5

Great gym! I wouldn’t choose another! Great staff, great equipment, and they have good runs here! Only thing I would change is making a full court.

Source: Google

★ 5

Great club, very attentive to customer needs and friendly. Worked with Andrew and it was a pleasure. Thanks Genesis team.
Highly Recommend ✔️!!!

Source: Google

★ 1

Showers are disgusting. Half the equipment is broken most of time. Cheap bars with loose collars. Not worth what they charge

Source: Google

★ 5

Great place! Everything you need under one roof and friendly and helpful staff!

Source: Google

★ 5

Source: Google

★ 5

It is the best club in terms of workouts equipment cardio equipment, and it’s always clean, and great staff! Love it!!

Source: Google

★ 2

Filthy equipment. Always so filthy.

Source: Google

★ 1

All of Genesis is trash. Always has been too.

Source: Google

★ 5

The best fitness center at the area. I really like this place

Source: Google

★ 3

The people who work here are very friendly, the equipment is in fair to new condition. Nevertheless, there are some things that need immediate attention. But overall, it is a great place to work out.

Source: Google

★ 1

Source: Google

★ 5

The staff is always kind and helpful, and the facility is well-maintained!

Source: Google

★ 5

Always a great experience and most people know what they're doing, so easy to get in and out without waiting on equipment.

Source: Google

★ 5

Source: Google

★ 3

I have had overall good experience at this gym!! Sometimes the equipment is broken which is a little frustrating but typically the workers are super friendly and willing to help and support however they can!

Source: Google

★ 1

Source: Google

★ 5

Positive staff uplifting environment would recommend to anyone😊

Source: Google

★ 5

Well kept. Plenty of machines.

Source: Google

★ 5

Love this gym.

Source: Google

★ 5

Great , clean Gym. Good people too...

Source: Google

★ 1

What is it with this gym? We pay dues and not one single machine gets fixed for lengthy periods of time. The cardio machines- half don’t work. Lights—so many out. Bathrooms are in shambles. It just looks like a dirty gym. All the way around. Take pride in what you own and make your clients happy. Stop padding your executives pockets and put it into fixing the gyms that are terrible.

Source: Google

★ 4

Nice gym

Source: Google

★ 2

Same machines broke since before Covid. Several of the ones that due work don’t work correctly. Movie theater room works half the time. Need more free weights especially since people sit on their phones taking up machine time instead of working out

Source: Google

★ 1

This location needs some attention.

Source: Google

★ 2

Yikes this place is tiny. The free weight area is dangerously small. If youre interested in weight training, pick a different gym.

Source: Google

★ 2

The water fountains never work. Several of the bikes in the spin room are broken and have been forever. The bathrooms smell terrible.

Source: Google

★ 5

Fantastic people all around. If you wanna get started on fitness can't recommend a better place.

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 1

Very mediocre and heavily used equipment. So much staff yet all they did was talk with each other. Place was constantly lacking cleanliness (at one point the smoothie bar got shut down due to “extremely poor sanitation”). Overall, find a local gym which is cheaper and offers an overall better time there.

Source: Google

★ 5

Source: Google

★ 5

Great gym & awesome atmosphere!!!!

Source: Google

★ 4

Source: Google

★ 5

This place is amazing ! They offer so much with different classes, the pool , the vast weight lifting area, and of course the cardio floor. Not to mention the track around the top with all the windows. It makes it almost relaxing when running. My trainer Keenan is absolutely wonderful! You can tell he really loves what he does. He provides super helpful information and amazing workouts tailored to you to help you reach your goals. He’s super easy going and very professional. I look forward to continue working with him.

Source: Google

★ 5

Very friendly staff and nice facility. Trainers even gave me tips without trying to sell me on training.

Source: Google

★ 5

Very friendly and accommodating staff

Source: Google

★ 5

It is one of my favorite places in this city.

Source: Google

★ 4

Good gym but cooling system could be better!

Source: Google

★ 3

This boarded window has been like this for about 4 months. Crazy! If you need help finding a contractor let me know! Girls lock room is a dungeon. No one to replace light bulbs too? Lots of deferred maintenance. The only reason I’m at this club is because of trainer Mike!

Source: Google

★ 5

Friendly environment and a lot of room for whatever workout you need to get done

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

The club is nice and spacious. Plenty of squat racks and cardio equipment. Great amenities like a running track, sauna, pool, and basketball and racquetball courts. The staff is very friendly and professional. The only minor complaint would be that sometimes it takes awhile for certain machines to be repaired. For the most part, this isn’t a huge issue though.

Source: Google

★ 5

Darshan was awesome to work with getting signed up and John was very helpful and informative in my first free personal training session. Highly recommend!

Source: Google

★ 3

Love the convenience of locations, size of facility, and amount of equipment (except for bar clamps!.)However, facility does not appear to get cleaned regularly in all places (glass, especially), and broken items (including equipment) take a long time to be fixed. It's frustrating that Genesis is spending money renovating locations when others need attention first.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 2

Can’t believe a health club with a pool and a sauna would not have towels available. We came in from out of town and we couldn’t do our workout because of this. Very unlike a Genesis to not have a simple thing like a towel. Would not recommend going to this location.

Source: Google

★ 1

I have been a member of this specific gym for a little over a year. The sign-up process and the facility itself, for the most part, is the reason I recommended this specific location to many of my friends in Omaha, looking for the a gym.
In late April, early May I received a couple e-mails from GHC offering me a complimentary personal training session. I was contacted pretty quickly and was set up with a trainer. I received two complimentary sessions. Each complimentary sessions the trainer sat me down to talk about options for personal training packages and sessions. I had been hesitant after our first complimentary session, because I had some concerns about my schedule. I decided not to sign on, then. The second time we met, we spoke about packages and schedules again. I voiced the same concerns, my schedule and the personal trainers schedule. The individual that was involved in my sign on process for PT sessions ensured me that that wouldn't be an issue and they would work with my schedule. I asked if I could speak with my significant other and ensure that it would work with my schedule and his, before indefinitely committing. This trainer essentially stated, don't let your relationship get in the way of your fitness goals, we will make it work with your schedule. To say I felt super pressured to sign on is an understatement. He ultimately presented paying upfront for the sessions as my best option. He then proceeded to show me the schedule of the trainer I would be working with. At this point I became more hesitant and anxious, because I realized pretty quickly my schedule would have to work with her schedule not mine. He presented this specific trainer as one of the more flexible ones. The nature of my job, my schedule can change pretty quickly. I voiced this again, and he said let's just get you signed on and the trainer you are working with can work with your schedule. We then made it to the check out where I was told I'd pay a total fee upfront for the total number of sessions. I was provided with the receipt and went on my way.
I had communicated with the trainer quite frequently for the first couple weeks. The scheduled sessions inevitably ended up having to be rescheduled or I wasn't able to commit to the session openings she offered, because it's did not match with my schedule. This trainer was great with communication, our schedules just did not line up. So, mid June I called Member Services to see if I could just receive a refund for the sessions as a month had gone by and I still was unable to receive the services I had paid for. Member Services informed me this would be a club level issue. A week went by and they were inevitably able to get me into contact with the Fitness Manager. The FM contacted me via e-mail and stated that PT sessions are non-refundable and that she would be willing to get me signed for sessions. At this point I was unhappy about the situation and I declined to schedule as the trainer schedule was not as flexible as I was told. I requested a refund due to the nature of the situation and the FM was able to communicate with me that they would be unable to do so, because I had signed a contract agreement in the portal that stated that the training sessions were NF. I requested a copy of the agreement, because I did not remember signing an agreement. The FM informed me she would try to get this for me. I realized how poorly this situation was handled and I decided to end my membership with GHC. Upon canceling my membership I wanted to ensure that I did not sign up for an on-going contract for PT sessions. This is when the FM made me aware I did not sign a contract that would have made me aware or was intended to make me aware that PT sessions are NF. This is also where I was made aware that I should have been informed verbally and the receipt. I was not informed verbally prior to the purchase that it was not NF. So, it rendered it impossible for me to be aware prior to purchase that it was NF. I hope this serves as an example to have a more formal agreement, sign-on process.

Source: Google

★ 5

I love how close this location is to my house! Everyone is friendly and each location has a little bit of its own vibe since they are all set up a little differently wich is great because there are so many options around town location wise.

Source: Google

★ 5

Had a great talk with the manager and he was able to help accommodate my short term interests in using the gym! Thank you to the team and especially the management! I hope to come back soon 🙂

Source: Google

★ 3

Lots of equipment to use. Good atmosphere. Parking lot is full of trash and empty alcohol containers.

Source: Google

★ 5

Visited today to learn more about memberships. Darshan Koffi, Club Manager was extremely helpful. Awesome guy with a positive attitude and deserves all the promotions/pay raises that come his way!

Source: Google

★ 5

Great gym! Awesome employees!

Source: Google

★ 5

My trainer is excellent and the facilities are well kept. There is always someone to help you or encourage you. I have had numerous occasions when someone has called me by name, whom I didn't know and helped me up or encouraged me. I would definitely recommend training at Genesis and working out there! Mike is the best trainer and extremely talented and knowledgeable. Darshan Koffi is !n assistant club manager, an excellent representative of what the club is all about . He is always there to help or greet you!

Source: Google

★ 1

I would give zero stars if I could. I started my membership in 2021 and called October 2022 to cancel my account. I was in contact with someone that worked at the Genesis at Sprague and we agreed that it would be okay to get charged for November and then discontinue my membership and was informed that everything was good and settled. In January I noticed I had been charged for December and January. I called to get it fixed and they informed me that my membership had not been cancelled. They cancelled it then and told me I would receive my refund in a couple business days. I never received it and so I called and left my name and number on multiple occasions to which I never received a call back. When I would call, I would be given the run around on when the manager would be there. I would be asked to call back in an hour and when I would the manager would've just left. I called corporate in Kansas City to try to resolve my issue and no one could help me get my money back. I called my bank and was refunded the money once they conducted an investigation. Genesis then decided to call me to tell me I needed to update my banking information because they have not received payment. It is now April and I still receive calls and mail saying I owe them money.

If you would like my advice, I do not recommend this gym. They seem to only care about getting your money and lack in customer service. They were unable to carry out the duties of their job such as cancelling my account, answering or returning calls, or putting me in contact with a manager when requested. Find a gym that cares about you and will take the time to listen to you and fulfill the roles and responsibilities that they promise to do.

Source: Google

★ 5

Dar Shawn made signing up quick and painless. Excellent customer service.

Source: Google

★ 2

I like the location but several of the treadmill have been out of service for a couple of months now. Up keep needs serious attention. Equipment that is working looks like it hasn't been cleaned in weeks. Staff is friendly but on their phones much of the time. Really gone downhill in the last year.

Source: Google

★ 5

Love the daycare! The facility is so clean everyone is so friendly and helpful. And Jessica is the best!!!

Source: Google

★ 4

The gym and staff are quite nice overall but the women's locker room is extremely unsanitary and rundown and smells very dirty every time I go there. The benches in the locker room are peeling where people are supposed to sit. I am considering not using the locker room completely other than the sauna which is a nice feature. If someone could please clean the locker room much more and fix the benches, the experience would be better. Also the gym is very hot temperaturewise and needs better air conditioning.

Source: Google

★ 5

Source: Google

★ 1

Small Indian guy the size of my middle school brother was being a pain when I went it to try to cancel my membership. Bad customer service. Don’t sign up here definitely not worth the price old and trashy equipment. No towels either. Really just an example of money first type of gym. There are better gyms in Omaha that are half the price and have better equipment and hours.

Source: Google

★ 1

Where do I begin? I spoke with the front desk in March of 2022; I shared that half of the light fixtures in the basketball court were not working. It is now January 2023, and they still have not been replaced. When speaking to the Club Manager over the phone in early December, he stated, "We will be fixing them next week." The lights still haven't been fixed, and the lack of care in this facility is unheard of; why do they charge an annual maintenance fee when many machines are inoperational and out of use for weeks on end? Also, turnover is high; since I've had a membership, there have been at least three different Club / Facilities Managers. The gym lacks cleanliness and maintenance. Often, the bathrooms are unsanitary and without paper towels or hand soap. I am utterly disappointed with the gym experience, and I would advise you to seek membership elsewhere.

Source: Google

★ 3

Showers are out of 5 showers done to 2 and the rest are in very poor condition, see attached pictures. Manger has made several requests for major repairs. I feel like I am paying $4 per gallon and the station has got the system set up to only provide 75% for each gallon sold. I think I should be getting a full gallon that I paid for, wouldn't you? Staff are doing their jobs and maintaining things but they don't due plumbing.

Source: Google

★ 1

There are tons of machines that have been broken for months, and when you ask them when they’ll be fixed, they’ll tell you they have no idea. The staff are not in the least bit friendly either

Source: Google

★ 5

So much more available at genesis!

Source: Google

★ 3

Not bad of a gym but website for this location says it offers towels but that’s not the case. The associates working said this location doesn’t do that.

Source: Google

★ 1

Sept 27, 2022, called and spoke to a "manager" with a promise to return a call regarding my son, (disabled) who has tried to get out of his contract (to no avail only high pressure sales tactics, did I say he is disabled)? Eli was told he only had 4 more months to pay and it would be cheaper than a $100.00 cancellation fee" I do not know where this person learned math; however, the letter states he owes $208.32 due on 11/03/22. I will be filing with the BBB and the Attorney General Nebraska.
If allowed, a zero star would have been appropriate.
Predatory sales tactics !

Source: Google

★ 2

Cardio theater room has not worked properly in nearly a year, the same elliptical is still not fixed since before covid. Free weights are at a minimum takes a while to complete workout waiting for them

Source: Google

★ 5

Source: Google

★ 5

Love the indoor tracks and towel service.

Source: Google

★ 3

TLDR: The carpet updates are nice, but you moved stuff I wish you wouldn't have, you have safety hazards and still haven't had updated your machines.

Hey there! I've been going to this gym for a few months now and I love working with your trainers. However, you guys recently moved around some stuff and changed up where the little track was located on the first floor.

When you started those renovations I thought "oh this will be great! They'll update some of the equipment finally! It's nasty and rusted and falling apart in places."
But that didn't actually happen. You guys just replaced the carpet and the little padded track on the first floor.
Your equipment is still rusting and not bolted to the floor. Sadge.

When you moved my tiny track you made it harder for me and other people who used it to keep using it. It now lives between the weightlifting machines, and whenever we go to use it people walk through the space to move from one machine to another.

I don't think your intention was to move it in such a way that it made it harder to use... But that is exactly what you did. Could we convince you to move the track back over by the trainer area? That way people aren't walking through it as much? Might I convince you to put up a survey to ask the people who use it to tell you what they think before you move it?

If anything should have been moved, it's the equipment stacked in the back corner by the courts that is sitting in front of your fire extinguisher. Or putting a first aid kit out where it was easily accessible to trainers and staff. Those were the kinds of changes that I was looking forward to seeing, not replacing the carpet and moving things in a way that made it harder to work out.

I like what this gym can offer, and I stay because your trainers are top-notch.
But if my favorite trainer goes to a gym where the layout makes it easier for me to work out, I'm going to follow them there.

Source: Google

★ 2

The lack of investment in this location is disappointing. The equipment is worn out and many of the features like the cardio theater aren't operational. It's a great gym when it's being taken care of and the pool ventilation issues getting fixed helped a lot. I continue to go because it's close, not because it's well kept.

Source: Google

★ 5

The Mixxed Fit classes with SJ are the best!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

This location has no Air conditioning… training here during summer is just a nightmare

Source: Google

★ 1

Source: Google

★ 2

everything is out of order waiting to be prepared to fix. all gains will go away by time fixed. also could go for a nice cleaning.

Source: Google

★ 3

It’s a good gym but their equipment especially the stairs master are always broken. I got on one of the stairs and it went full speed on me and the stop/pause buttons wouldn’t work, I fell off and hurt my arm. There were no signs that the machine was broken. Most of the equipment looks so beat up that I always worry if it’s working or not.

Source: Google

★ 5

Source: Google

★ 1

We’ve been members here for many years now and had no issues. These past 6 months, all of a sudden issues started popping up. We had to go in 5 times to get our account “fixed”, then paperwork was mysteriously lost after several visits. The sales people were all blaming other coworkers for losing things and changing our account. They even told us to our faces we’d been overpaying for our kids and account for 3 years. We had all our kids included in the plan as part of the benefit of signing up since the very beginning, but now they’re charging us $60 more per month to add them.

The amount of time wasted on this just for a gym has been insane. AVOID AT ALL COSTS! We’re finally getting out since literally nothing has been fixed and now we’re getting charged way more. Terrible experience and we’ll never go back.

Source: Google

★ 5

Source: Google

★ 5

Parv was excellent with setting up our membership answered all of our questions and made sure we were comfortable with everything

Source: Google

★ 5

The manager here is great to work with and this club is very nice! I would highly recommend this location for your work out needs

Source: Google

★ 5

Source: Google

★ 5

Martin is such a great guy! He was very helpful and explained all of my options in great detail. He really helped me figure out what the best option for me. 10/10 best experience and I would refer everyone I know to go talk to Martin!

Source: Google

★ 4

Heads up to the swimmers out there, I measured the pool after posting the best swim of my life and discovered it is only 22 yards. This isn't my go-to location so I wasn't aware there is no towel service. #oops

The gym is otherwise really clean and nice - just be sure to ignore the sign that says the pool is 25 yards.

***Edit*** - 22 yards is effectively 20 meters so you can still swim your 100s, it's just going to be one extra turn each time!

Source: Google

★ 2

Source: Google

★ 1

By far the dirtiest gym I’ve ever been to. Cardio equipment is frequently broken and grimy. Most leather on equipment is torn or duct taped. No one reracks their weights and if they do plates are left all over the ground. Water fountains are grimy. Paper towels/cleaning supplies are frequently empty. 5-8 staff members present during the day and never see them do anything except sit around. Cant wait until my membership is up so I can go somewhere else. Definitely not worth $50/month.

Source: Google

★ 5

Cardio is big here lots of machines and indoor track plus cinema playing up to date movies.

Source: Google

★ 5

Martin E. Was super chill and very helpful. Genuine dude w/ good energy. He will get you right.

Source: Google

★ 3

Nice gym but dirty for the membership price ya think they could afford a cleaning crew equipment, window edges covered in thick dirt dust etc

Source: Google

★ 5

Best gym in town. Trainers Jake, Cam, Mike and Ethan are amazing. Andrew, the training supervisor, is extremely personable and knowledgeable. Shoutout to Connor at the front desk! He knows everyone that comes in by name. Real good dude.

Source: Google

★ 1

Good jobs workouting

Source: Google

★ 5

My son and I have a great time getting healthy and stronger together. The front desk is welcoming and the training staff is helpful and readily available. We enjoy this location.

Source: Google

★ 3

Some items in disrepair but it's a large facility with lots of machines and they've done quite a bit of updating this year.

Source: Google

★ 4

Lights in the racquetball courts are really bad! Court floors are slick, injury prone!

Source: Google

★ 5

Great gym! Has everything and more! It’s huge, clean, and organized. Tons of natural light in many workout areas.

Logan was extremely helpful in getting us set up. He set solid expectations from the start and continues to deliver a great customer experience!

Source: Google

★ 5

Martin Estrada was a great help in signing up and made it very pleasant

Source: Google

★ 5

Source: Google

★ 5

Staff is awesome and they have everything you could ask for at a gym!

Source: Google

★ 1

Very corporate culture and a terrible experience start to end. Originally when I signed up I was told “numbers on here don’t matter” and come to find out I signed up for $15/mo more than I was promised. Many pieces of cardio equipment were broken like bikes that don’t pedal straight and ellipticals that don’t roll right. I chose this gym over others because of the sauna but quickly realized the sauna was horribly grimy and never was cleaned. Cancelling the membership was the cherry on top for terrible customer service.

Source: Google

★ 5

Great gym and supportive staff. You walk in, and you see a trainer or other staff members you have meet before, you get a "get pumped" welcome. If your looking for a trainer to work with, ask for Jake. He is great to work and chat with.

Source: Google

★ 5

Friendly staff and clean environment

Source: Google

★ 5

My first day with Andrew. I came to the gym expecting to have to go it alone. I have just finished a long haul with PT and don’t want to lose what I’ve gained. Andrew was great helping me get started with balance and regaining strength. My spinal stenosis is not operable and it can’t be repaired, but I want to do my best to keep what I have. Really appreciated Andrew’s help and guidance this morning .

Source: Google

★ 5

It’s comforting with the workers here from the people I’ve met. Such as Martin Estrada, Bryce Yanovich, and one of the many personal trainers here such as Ethan. It is clean and comfortable. They make you feel like you’re at home.

Source: Google

★ 4

If new to location, bring your own towels. This location doesn't provide.

Source: Google

★ 4

The pool water is too cold. The aquatic classes are good except for the water temperature. The other locations have warmer water. The water temperature is not good for joints, which is the main reason we do water aerobics. I swim laps also and I never get warm. Since Genesis bought this location, the pool area has gone downhill!

Source: Google

★ 5

I would like to publicly acknowledge to professionalism, knowledge, friendliness, and work ethic of my trainer, Mike Good. Being 75, I have had multiple health issues which make my physical training a challenge. Mike has tailored a program for me that meets my needs exactly. He prepares a written agenda for my workout in advance of every session. That being said, there are times when I have "issues" and cannot follow the plan. He is quick to adapt a new plan on the fly to address my need that day. His knowledge of muscular anatomy is evident. I have had close to 100 sessions with Mike and view him as a personal friend. In my opinion, if you want one of the best, ask for Mike Good.

Source: Google

★ 5

Source: Google

★ 5

Nice gym with a lot of equipment and many classes to offer. Especially like the boot camp with Andrew on Tuesday, Thursday and Saturday.

Source: Google

★ 5

Jake is a very professional trainer that will work you into shape!

Source: Google

★ 5

Going to Genesis and working with my trainer Jake H. has been such a great experience for me. I look forward to going to the gym, and I have never been a ‘gym’ person before. When you walk into the gym, you are immediately greeted by friendly faces. The kids club is a place my daughter and son truly love attending. The atmosphere is encouraging and everyone is always helpful and smiling! I cannot say enough good things about Genesis, or the employees!

Source: Google

★ 5

Had a great time learning free weights with Andrew and how to push myself to the max.

Source: Google

★ 5

I had anxiety joining any gym. The equipment felt intimidating. I had no idea how to start, where to start and how much weights I should be using. So, I signed up for personal training sessions with Andrew. He is patient, encouraging, and walked me through the exercise machines documenting the number of reps, weights, etc. He also developed a custom plan just for me. After 12 sessions with Andrew, I felt confident going into the gym and knowing exactly what I need to work on to reach my goal.

Source: Google

★ 5

martin estrada is a legend

Source: Google

★ 5

This is a great gym with great people and staff. Get you a trainer that ACTUALLY cares about your goals! Super lucky to have found mine... Andrew always pushes me to do better than I even knew I could. Amazing atmosphere with even better experiences!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great personal training department for any fitness level!

Source: Google

★ 5

I have always had a great experience every time I go workout! All of the staff is very friendly!

Source: Google

★ 5

Great group they have out there. Very helpful and always willing to go the extra mile.

Source: Google

★ 5

Great atmosphere. Guy at the front desk named Tony very friendly and knowledge and was able to accommodate my needs! Highly recommend

Source: Google

★ 5

Great place to work out! Very friendly staff—I always feel welcomed here. If anyone is looking for a gym to join or a place to work out, I would definitely recommend.

Source: Google

★ 5

Andrew Lorenz has been great to work with!! I’ve learned a lot and I feel great!

Source: Google

★ 5

This location is top notch. Clean , all the right equipment, great management. I especially appreciate the boys in the office Logan , Bryce & Martin keeping me updated on different workout routines and daily motivation as I continue my fitness journey.They’ve also been extremely helpful in signing up some of my friends along the the. If your serious about your fitness go talk to the fellas. Thank you 🙏🏽

Source: Google

★ 5

Super impressed with this location! The locker rooms are clean and large, which is a plus. They have a wide variety of group fitness classes at all times of day so it works with anyone’s schedule. I really enjoyed going to Zumba & Andrew’s Saturday morning Bootcamp — very supportive and encouraging for someone just started out on their journey! I loved being able to meet with Marlee, the group fitness manager, to talk about a fitness plan and how to help balance work & self care. Everyone has been so helpful!

Source: Google

★ 5

Very impressed with this gym and it’s trainers! I’m currently training for an Ironman race and I like how I can train for all portions (run, bike & swim) at the same location. The morning cycle classes with Marlee are exactly what I need for my training because she keeps your heart rate up the whole time but keeps it fun! Morning bootcamp with Andrew is a great way to build strength and stamina, too!

Source: Google

★ 5

Definitely a great atmosphere to focus on what you gotta do. Gym members were nice and there was a wide range of fitness experience. It was Martin Estrada that really had me feeling good when I visited though. You can tell this guy doesn’t just talk the talk, he walks the walk. If he’s not helping customers with questions, he’s having a genuine conversation with them while they lift, laughing and getting invited to hangout later. Great guy, seriously considering a membership in the future. Thx a lot

Source: Google

★ 5

Source: Google

★ 5

Always a great experience, nice eqUipment and friendly staff. Martin and Bryce are awesome and always welcoming when coming through

Source: Google

★ 5

Great, kind staff with awesome equipment! Martin was super helpful!

Source: Google

★ 5

Andrew is the best trainer and mentor. I always felt welcome and comfortable here!

Source: Google

★ 5

I love the Genesis community and classes! The instructors are great and I’m constantly challenged in classes. The ability to utilize any of the Omaha locations is super convenient. I would definitely recommend this gym to my family and friends!

Source: Google

★ 5

I have had a great experience mostly because I have a great trainer. Andrew Lorenz trains me twice a week and I have lost a lot of weight in the last 4 months. I feel healthier and stronger then I have felt in a long time and I have him to thank. If you are on the fence about a trainer look Andrew up he is a game changer to your fitness and weight loss goals.

Source: Google

★ 5

Source: Google

★ 5

Early 2020, I decided I wanted to try something different with my workout routine. I’d been a member of Genesis Health Club for awhile and like so many I felt what I was doing was just ok. I put in the time, did what I thought was necessary. I saw some results for me efforts, but I wanted more. A friend of mine suggested I try working with his personal trainer Andrew Lorenz. I had a few sessions with him and I was hooked. It’s been 10 months since then and Andrew has completely changed how I approach my workout sessions, how I structure my meals and helped move me mentally into a place of seeing what is truly possible. His dedication and drive to provide the best advice, training and whole body approach to each client is what sets him apart. He keeps the entire training session from start to finish positive, up beat and challenging. He pushes you to your limits and then works with you to set new ones. I recommend Andrew to anyone and everyone, no matter where they are in their fitness journey. Thank you Andrew for all that you do.

Source: Google

★ 5

Source: Google

★ 5

Boot camp with Andrew Lorenze is a great time!
He's Killing it!!

Source: Google

★ 5

Source: Google

★ 5

Great environment and even better staff!

Source: Google

★ 5

Source: Google

★ 5

If you’re looking for an amazing personal trainer to help you reach your goals, reach out to Andrew Lorenz. I’m only a little bias but he’s pretty awesome at what he does!!!

Source: Google

★ 5

Genius Gym is a clean, welcoming environment with quality staff. equipment, and fitness classes Personal trainers are very professional and know how to motivate and engage clients on their fitness journey!

Source: Google

★ 5

Highly knowledgeable trainers and clean environment combine for a great training experience.

Source: Google

★ 5

Great club! Awesome, knowledgeable Group Exercise Instructors and Personal Trainers! Friendly staff all around!

Source: Google

★ 1

Impossible to cancel membership with. Been trying for 6 months to cancel and no one has helped.

Source: Google

★ 5

Great gym

Source: Google

★ 1

The only nice thing about this entire place is the locker room and the front entrance.
The free weights are loose and one almost fell apart in my hand. The benches are cracked and stained and STICKY. The carpet was ripped up all over the place and I tripped on it because it’s literally coming apart from the floor. The pins and cable weights are rusted and squeaky. None of the cable machines had good weights attached to them and the seats were cracked and uncomfortable to use. This is one of the worst gyms in Omaha but it is also one of the most expensive. 0/10 do not recommend this place to anyone.

Source: Google

★ 3

Genesis Health Club Sprauge is a average to nice gym. It has a pool cardio movie theater half court basket ball lots of cardio equipment a racket ball court and more. The reason why I would give it a 3.5 of 5 (I rounded down to a 3) is the flooring on the 1st floor is in bad shape. Needs to be at the least cleaned if not replaced. Some equipment has rust spots and pads that are torn and could use being replaced. One stair machine in the cardio theater needed service as it was not operating as it should. Again not a bad gym if it’s close to you it’s worth going but there are other locations that are nicer and newer.

Source: Google