★ 3

TLDR: Nice environment but beware of the upsells in the room

My friend and I recently went here to get facials to treat ourselves. We got there early to enjoy the facilitates before our scheduled time. I chose the signature facial and really enjoyed my tech. When in the room, they will offer some additional services not included in the price. I wish I had just stuck to what was included. I had been looking at one of the masks before, so when the tech told me it was $60 I figured I can add that no problem. The facial went well and I felt relaxed when I came out.

The problem was when it came to pay. Remember that mask? Well, it was a 3 part mask... and each part was $60. I had also added a peel, but then there was something else the tech said she was tossing in for free (maybe a polish) that wasn't even shown on the services slip I was shown, but then added to the bill (another $100). So on top of an already expensive service with included gratuity, I paid more than I had already budgeted for. While I did enjoy the facial, it was not worth that and I was out more than I had allotted for this splurge. I wish I had just stuck to the included services

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★ 3

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★ 5

Had a massage with Aubrey and went back again because she's the sweetest and gave the best massages. Knows her stuff!!

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★ 1

Do not book an appointment over the phone. Even after confirming everything the day before you may show up and be told they have nothing for you. And this is with being a hotel guest. Normally I wouldn’t care so much but I have an important event that is time sensitive which is why I booked ahead. Plenty of other options in Vegas otherwise. Also, this experience ruined wanting to spend any additional money at this venue. I was planning to check out the poker room but instead will probably head back to Venetian or other places to play.

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★ 1

Worst experience. Serious attitude problems

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★ 5

I had an amazing experience at the MGM Grand Salon. I was in town for a wedding and needed both hair and makeup done. Kat cut and styled my hair, and did my makeup as well! I received SOOOO many compliments, especially on my makeup! I couldn't recommend Kat more. She was kind and provided a great service. I will definitely be back again in the future.

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★ 1

Just very weird and unprofessional attitude in the Salon 🤔

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★ 5

Under 100 for a day pass

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★ 1

Salon Receptionist was highly agitated by questions I was inquiring about their services. Giving me confusing information, rejecting to take my booking because I am asking for product clarification that will be used 🤷‍♀️🤷‍♀️🤷‍♀️ she wants me to commit for service with payment while she doesn’t know and can’t answer if they have a product to do the service.
Ridiculous attitude

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★ 1

Worst hair experience in a long time. To keep it short, my friends and family felt so bad for me. If you don’t like yellow hair, avoid going here.

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★ 1

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★ 5

Great pedicure! Staff so nice and accommodating. Clean and pool view.

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★ 5

Loved my stylist and my hair people but the other techs not a fan they were talking about me and my family to their clients wasn't very professional. But I will continue to go because I loved my stylist that much

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★ 5

Johanna Just give me the most life-changing deep tissue massage I’ve ever had. I am from Tampa and I was skeptical on how the massage was going to be.. I am very picky on how I like my massage especially when I want a true deep tissue massage… and due to me being from out of town and boy when I tell you, I will literally fly to Vegas JUST to go get a massage from her. I WILL!! She has hands that HEAL! I feel like weight has been lifted off of my shoulders literally. Johanna is the girl! Deep tissue massage!

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★ 5

My husband and I came to the salon to get pedicures. Tanya and Glenda took care of us and they were amazing! We had so much fun talking to them and we got great pedicures. We will 100% be back on each trip to Vegas. Thank you!

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★ 5

Fantastic haircut

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★ 1

Arlene the aesthetician is very deceiving and manipulative in her attempt to upsell you. I booked an anti-aging 50 minute facial that priced at $180 but my bill ended up being almost $700. Upon entering I was wearing my undergarment and blouse because I knew I had booked only a facial but then Arlene asked me to remove my items because she will be doing my neck and decolle and I specifically asked her if it was included with selected facial and she said yes but it wasn't so I was fraudulently billed for that. Second she offered the hydrafacial which before agreeing I asked if it would add additional time to my 50 minute duration and she said no but at the end of my time I received a pamphlet that stated it's a 30 minute enhancement and I did not receive a 120 minute service hence I was fraudulently charged and robbed of the service time I was charged for. Bottom lime if a customer books a specific service complete specific service and not uncharged the bill, maybe because it's Las Vegas and maybe most customers come in there intoxicated and not fully aware of what is going on or maybe don't review bill but this sould not be happening this is bad business practices and reportable to better business bureau. Bad karma and bad vibes will make their way to Arlene for having lied and having taken advantage of innocent customers. Management needs to retrain and inform aestheticians to be transparent of charges BEFORE completing the service not SURPRISING AT THE END when it's too late.

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★ 5

Tanya and Marilyn were so fantastic doing my mother’s and my pedicure. It was much needed after flying all day the day before. It helped our feet recover and for that I'm forever grateful. Also pineapple mimosas are now going to be added to my cocktail recipes.

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★ 1

$75 to sauna for 30 minutes before closing I asked manager for a closing discount and he stone cold didn’t even show any love.

Just go elsewhere for less . Or go early because they start closing 30 minutes early

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★ 2

Starting with the positives. Spa was lush and clean. They value privacy which is refreshing. That’s it for positives. Lisett was my masseuse however as she did not introduce herself I only found that out when I decided to give some immediate feedback. Within 10 minutes of starting the massage her cell phone went off (buzzing only) you could tell it was a text as it was a short buzz followed by a repeat shortly after. Then about 5 minutes later there was a call coming in with the buzzing lasting about 2 minutes followed shortly with a third buzz round indicating a VM was left. That was a bit annoying as I specifically left mine in the locker to enjoy and relax only to have her phone going off. The massage itself was sub par. Not at all worth the cost of a 50 minute massage. At no time did she ask if the pressure was ok. For the most part it was fine except for some tender areas around my lower back - which by my sounds of pain should have been a clue. She really pressed extremely hard when using her elbows. Then the phone started going off again. It was apparent that during my session she was distracted I’m guessing by the calls & texts coming in. Also after the last batch of buzzing she said she was done ( 10 minutes earlier than the other two who booked with me were done) I have had many massages and have never had a session interrupted/distracted by their personal phone. Only 2 stars based on spa appearance, cleanliness and staff. Massage is not good.

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★ 3

The massage I received was likely the best I've ever had. I believe his name was Jarrell and he was GREAT. 10/10 for certain. But other areas need some attention. I didn't see anyone tidying up or working in the women's locker room the entire time I was there. Certainly could have missed them, but there were used linens in showers and stalls - just kinda yuck. Most concerning was the sauna appeared to be covered in some sort of mold - it was white and frothy looking. No idea what was going on in there but it needs a deep cleaning ASAP.

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★ 5

I just had the best massage ever! Heather was amazing 👏 ♥️. If I lived closer, I would be here every week.

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★ 5

LaToya delivered an exceptional haircut that exceeded all expectations! Her extraordinary technical skills and warm personality created a truly memorable salon experience. Not only did she masterfully craft the perfect style, but she also made our entire interaction enjoyable and personalized. Her attention to detail and genuine connection transformed a simple haircut into something special. Absolutely recommend her to anyone seeking a top-tier styling experience while in Vegas!

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★ 5

Getting ready to unwind and immerse myself in pure relaxation at the Grand Spa & Salon! Did someone say pamper time? 🌟 Can't wait to feel rejuvenated and stress-free. Sometimes a little self-care is all you need to tackle the world. 🧖‍♂️✨
Putting relaxation mode on!

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★ 3

The spa itself is very nice. It’s clean, spacious and offers privacy areas for modest clients. Plenty of amenities & squeaky clean showers. Sauna was wonderful! Front desk personnel were inviting, pleasant and professional. They created a very welcoming experience. My masso therapist deserved one star however…….. I had ordered a custom massage and she needed continuous redirection to concentrate on my three requested areas. Additionally she NEVER stopped talking during the session. She gave me a step by step account of her experience taking care of her mom as her health declined. I redirected the one sided “convo” multiple times to imply I would like to relax & possibly snooze during my session but she kept talking. I refused to reply to her finally at all hoping she’d get the hint. Nope! Aside from blatantly coming out and telling her to zip it, she wasn’t getting the hint that her conversation was ill timed & unwelcome during a “relaxation hour.” I left feeling stressed and disgruntled. I won’t return to this location. I realize everyone has issues in life they need to vent, however when someone pays $200 to forget their own daily grind for an hour, STOP TALKING!!

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★ 2

This has the potential of bring a 4 or 5 star. I had a skilled masseuse but she was quite unfriendly and unhappy. The jacuzzi wasn’t working. I was told the spa would close at 4 but in the middle of my steam session at 3:30 an attendant came in and told me they were closed. When I asked to speak with management they confirmed that I could use the facilities until 4. All this for a steep price with a prepaid gratuity at 20 percent. For the money I would recommend you go somewhere else even if you are staying at the MGM.

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★ 5

Kat, Johnathan and Victoria were amazing. We got hair and makeup done, they were all nothing short of amazing!

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★ 5

Fantastic massage! I got the 100 minute signature and it was great. Alicia is awesome! Plenty of amenities. Hot tub, wet sauna, dry sauna, relaxation room. And it’s not coed

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★ 1

Booked an important hair appointment for my nieces wedding, on arrival was told it had been cancelled at 08:00 am this morning. Apparently they rang me! There was no effort whatsoever to inform me! No missed calls, no text messages & no emails. So so disappointing. There may have been time to rearrange somewhere else! Incredibly poor professionalism.

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★ 5

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★ 5

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★ 5

This place is heavenly!!!

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★ 2

I will start by saying the massage ladies were amazing and our massages were pretty great. Staff doing our pedicures were also super nice and seem to do a great job as well. It did stink to realize only after paying and arriving downstairs that the spa is separated by men’s and women’s. We weren’t aware there was not a joint area for those that book the couples experience.

The reason for 2 stars is despite the great staff my husband came home with athletes foot directly after 😬 we thought it was peeling from the spray they use during the pedi but it quickly took over his full foot. We also did not use the pool so we’re positive it came from the spa. When we called they did comp his pedicure but he now has to work in 100 degree weather in work boots with his foot covered by athletes foot until the medicine kicks in. Super disappointing end to an almost 800$ experience.

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★ 3

This place feels old, rundown, and outdated.

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★ 5

This was our first visit to this spa, where my husband and I enjoyed a 50-minute couples massage with hot stones. The massage therapists, Mallory and Irene were exceptionally friendly, polite, and welcoming. We were thoroughly impressed and will definitely be returning.

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★ 5

By far the best haircut experience i’ve ever had. Kat was incredibly kind and nice. I really enjoyed the conversation and the incredible hospitality by the entire MGM Grand Spa team. I will go out of my way on my next Vegas trip JUST to visit this Kat and this team again!!

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★ 2

meh

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★ 5

My husband and I had a couples massage. We loved it. We also got to spend some time in the spa area. Hot tob, sauna, steam room and areas you can relax. They have showers with shampoo, conditioner and body wash. They also have lotion and makeup remover. The only thing I would love to have is maybe a coed area so if you have a couples massage, you can relax before and after with your husband/wife. This is the 2nd time we have gone and it won't be the last. You can go to the spa if you aren't staying there. You just pay and you have the day.

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★ 3

Been coming here for years. It's a decent enough spa but in comparison to other spas in area, due for a renovation. Honestly, pretty surprised that they haven't scheduled one or completed one at this point. if and when that happens, I would definitely hope to see some type of cold therapy tub or room. At my current visit the tile around the hot tubs are cracked and flex when you walk on them. For the last couple of years, the hot tub itself is either out of commission or not functioning properly. During my current visit, and at my last two prior, it operates with the water level only about 70% full. Their spa menu has dwindled from what it once was, which makes me sad because I love the place. They used to offer body scrubs completed on a shower table, cupping, private spray tans, 5-day day passes, etc, All have disappeared from the menu of services over the years. With so many spas as an option in Vegas, I feel like they really need to make some changes to make this place special again. The spa advertises to be open until 6 PM but the guy on the men's side shut down the sauna and steam room at 5:30 the other night and when my husband asked to have it turned back on he declined. The service providers on the other hand are consistently excellent. Sammy, in the men's spa is phenomenal. I have never had a bad facial or massage here. They're all extremely knowledgeable and superior at their craft. I will continue coming, but I definitely hope to see some improvements in the coming years.

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★ 4

The spa at the MGM is decent. The spa area includes a hot tub, steam room, dry sauna, and lounge (with drinks, snacks, and TVs). I do wish they had a cold pool, though. The massage was excellent - I only wish I'd done it on the last day of my trip out there, since it knocked me out!!

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★ 2

Not the worst gym but has less machines and options than my condo gym in Toronto and closes at 6pm. The hours are brutal for a city and hotel chain that prides itself on being accommodative.

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★ 5

Greta rooms and restaurants

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★ 5

Stayed in Vegas for a convention at another hotel that didn't have spa service available. MGM offered the services at median price but since my convention was in the same location it was a win win. I disappeared later in the convention after reserving a hydrofacial a few days prior. It winded up to be $300 but loved it. The lady who did my facial was awesome and knowledgeable. First time doing any type of spa for myself the tech made me feel comfortable and explained before and during so I knew what to expect. Constantly checking to make sure I was OK and added home advice for maintaining healthy skin. My face was so clean and glowing when I left and I haven't seen my pores look so good. If you wee early to the appt you can relax in the jacuzzi, suna, steam room, or just sit and watch TV. You have e access to these services some time after the appt as well. The hydrofacial was amazing and I highly recommend. From now on I am doing spa treatments especially a hydrofacial every couple months from now on. 3 weeks later and my skin is still amazing and easier to maintain prevent blocked pores, acne, oil and dryness balance. With the advice I was provided by the tech I also finly invested in facial products to help with preventing wrinkles and roving the few I do have for F lines, daily cleasing, and hydration. Never looked back and feel so good. A must if you are in the area and worth it.

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★ 1

Will nickel and dime you like crazy - go somewhere else

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★ 4

nice spa when staying on property. May be better options, at other locations, for the cost.

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★ 1

We came to check it out and were planning to use water treatments and swimming. We requested to tour spa before purchasing the pass , we were denied to walk through facilities. We have decided to go to some different place Very impolite and inconsiderate

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★ 5

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★ 1

So i have good and bad for this
BAD- they need to give you more info when making a reservation for a couples massage. We wanted to experience the spa together and paid extra for what we thought was the route to do so, no… you get massages together and than you go your separate ways, kind of a bummer.
Next $400 for a 50 min massage/spa experience
Well our massage was 40 mins tops. I watched that clock like a hawk, they didn’t start till way after 3:10 and were done before 3:45. So much for a 50 minute massage. Do your research and go somewhere else.
The staff in the women’s area, were not helpful to my girlfriend at all, they walked her to her locker and that was it. No info no tour nothing.

Good- the 2 gentleman that we’re working in the mens area during our appointment time on 1/29/24 3:00pm
They were very helpful to me and gave me a tour and treated me like a new guest and I couldn’t thank them enough.
Overall $400 not well spent id say $200 would have been what i would actually pay if i ever wanted to go back there.
Probably wont though.
Do your research before making any purchases

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★ 4

Better than average workout room. Ample weight training and plenty of cardio machines. Clean. Only provide water cooler and hand towels.

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★ 5

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★ 5

I can truly say that his place is magical. Wonderful food, great gaming and the energy of the room is vibrant from wall to wall. Excitement in every aspect of this incredible experience of the Vegas lifestyle.

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★ 1

Unfortunately I had a terrible experience. 😔
I was looking forward to pampering myself.
First my appointment was pushed back until 3pm.

Then told at 3 I could not get all the services I scheduled because they closed at 6.
I felt rushed. Told to carry my stuff around because the locker room would close.
I got a hudrafacial first.
It felt rushed. It was painful and the acid burned my skin. So painful days later.
I was told I could not get a baylange hair because of time, only single process.

I booked $500 worth of spa I never got to use, when I checked out my bill was $900. I looked terrible. My hair was orange at the roots. My skin was on fire and my $90 manicure consisted of a different color and some hand lotion.
So disappointed. It was a wellness trip.
Now we are road tripping back home and I look worse going home than when I arrived. Never felt important. I felt to be more of a hassle to everyone. Rushing to get home.
I hope you will make this right. I was apprehensive to leave a review but I think this was important enough. It’s worth complaining about. Or atleast in this case, this is important enough for me to defend myself.

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★ 5

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★ 5

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★ 5

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★ 5

Lovely day spent away from the buzz of the strip - well needed after a busy week. No communal area for couples - suprised to find after we had paid that men and women are kept separate in the spa. Turned out to be wuote nice that you could concentrate on relaxing. Lots of amenities- water, coffee, apples and magazines. Pool area clean, sauna could have been hotter but still lovely. Changing areas well looked after, showers lots of towels, razor and shampoo, conditioner and lotion provided. Hairdryer and straighteners, make up remover and hairbrushes.
We went out of pool season so didn't have swimsuits - Front desk only sell mens swimwear, shops close by were $180 for a pool party type swimsuit. We went to burlingtons nearby and kitted ourselves out for $20.

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★ 4

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★ 5

Best massage I’ve ever had. Liset is someone I would highly recommend!!

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★ 1

Rooms are Smokey and small. The gym doesn’t open until 7am. If you want to gamble and crash it’s fine… if you want a vacation it’s not good.

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★ 1

Have you ever reserved and paid for a service somewhere and they call you later and say oh we are charging more this day for blah nonsense event (in this case it was F1 racing that is the most irrelevant thing to a spa massage)? Well if you have not tried the MGM Grand Las Vegas Spa then you may get lucky and win yourself one of those opportunities. My wife reserved a massage session and we planned our day around that time only for them to later call and say oh we have increased our prices today for the completely unrelated event and forgot to update ( in other words forgot to maximize the amount we want to rip off people staying at our hotel). This level of unprofessionalism was a new low in my experience even for Las Vegas standards.

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★ 1

I booked a massage at the regular weekend rate, pre-paid and pre-tipped. As I was walking over to the spa they called me to inform me that the price I had already paid was no longer the "correct rate" for F1 weekend and that I would have to pay an additional $40 to keep my appointment, but that I could cancel "at no cost". Attrocious bait and switch. Horrendous missmanagement. Never staying here again.

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★ 3

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★ 5

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★ 5

Wonderful! Cathy was great. Robe and flip flops and locker provided. Spa amenities available for use the day you get a service done. Coffee, treats, water available.

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★ 3

Room was very good. I was a little sticker shocked with the price of everything though. We went for a conference and walked over 20,000 steps a day. The place is huge inside. It was a good thing the conference provided two of the meals and all the water we could drink. We would have had to break our piggy bank otherwise!

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★ 5

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★ 4

Nice massage and enjoyed the steam room. A tour of the facility would have been helpful.l when I first arrived.

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★ 5

I stayed at the signature tower 1

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★ 5

Had the best massage of my life. I have a neurological condition that causes my neck muscles to constantly contact. Between that and the 6 hour flight I was in serious plain. Lizette was amazing. She listened when I told her my pain points and got them all. I woke up this morning feeling like a new woman. Ask for Lizette when you book your massage!

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★ 5

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★ 5

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★ 1

I frequent this spa so was disappointed that this visit didn’t meet my expectations. My masseuse used her forearms for my custom massage 90% of the time which is highly unpleasant. I thought I’d at least enjoy the amenities but the sauna was not heating and the steam room set to a dangerously high temperature. I left feeling stressed. I call today and was happy to hear they would give me a complimentary day pass to used the amenities which they claim to have fixed. I enter the steam room and burn the back of my legs as I sat. I asked to speak to a manager and a supervisor is sent instead who offered some sort of $25 voucher to eat, I declined. I am out over $200 for a cheap excuse of a massage and burns on the back of my legs from a steam room that should be shirt down for safety and code violations. So sad.

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★ 1

You would think a hotel this big would have a gym to compliment it. NOPE

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★ 5

Spa is great. Service is grand. Loved my mani and pedi with great convo from my stylist.

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★ 4

Excellent couples massage!

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★ 4

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★ 5

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★ 5

We’re staying in the New York New York hotel but we set up with the concierge at the MGM Grand. Let me tell you it was a wonderful experience. Shirley and Ashley were the massage therapists we had the couples massages Definitely recommend even though it’s costly worth it5 stars!!

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★ 4

The spa was amazing but my massage was just alright. I asked for hard pressure and a focus on my shoulders and I did not get that.

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★ 5

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★ 5

Nice spa, great massage!

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★ 5

Love it here. Glenda is the best!

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★ 5

Had an amazing couples massage. I used the steam sauna and jacuzzi pool as well as the gym will definitely come back again

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★ 5

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★ 5

Had a wonderful massage and pedicure. Staff was friendly and treatments were so relaxing.

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★ 4

Had a great massage (signature massage) and used the spa facilities afterwards. Spa is nice and clean but not very large. Sauna, steam room, and hot tub were all at the perfect temperature. Spa attendants were also very friendly and kept waters and cold towels fully stocked.

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★ 5

Kat did a phenomenal job on my hair and makeup for my wedding day! She went above and beyond. THANK YOU KAT!

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★ 5

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★ 4

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★ 1

I booked an 80 minute signature massage. The massage was ok and the therapist was very nice. For the price, however, I expected a much better spa experience. The spa is very much in need of an update. Multiple, half used toilet paper rolls were in the stalls - some on the floor, some perched on the dispenser, and some on the back of the toilet which definitely doesn't give a high class feel. There was a bin full of soiled linens in one of the small changing areas off the locker room. The speakers in the therapy room did not work ( and had apparently been out for days) so the therapist had to play music from her phone. Worst of all, the hot tub was not working and had apparently been broken and closed for days. We were told we could use the spa all day but why would we, the only thing working was the showers.
The hostess who gave the spa tour was speaking so quickly ( as she walked away from us) that we could not understand her.
Overall, a disappointment.

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★ 3

My massage with Nora was excellent. The facilities need updating, though. There seem to always be things out of stock or unkempt or unfunctional. This time toilet paper was not on the holders but just placed in the stall. The shower I used had no body wash but 2 shampoo and 2 conditioner. The lotion bottle was empty. These seem to be such easy things to correct. Lastly and most importantly, there was a woman on her cellphone and she had the caller on speaker phone, which was extremely disruptive to my relaxing experience. The staff should have asked her to get off the phone. She brought the phone into the sauna and even in to the shower. She was on the phone the entire duration to the point where I just ended up leaving. This is unacceptable for the staff to not say or do anything to that patron.

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★ 5

Great experience for hotel gym

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★ 3

Last year 2022 my husband and I booked massages, separately by accident, and had the best experience. We enjoyed it so much that we made sure to book again but as a couples package. The private area is amazing, clean, staff is friendly, and we enjoy all they have to offer.
The reason for the 3 stars is because we both had the worst massages ever! We were both asked what special areas we wanted most work on or avoided and our masseuse completely ignored or requests. For my self it was extremely uncomfortable, awkward, and a waist of our money. The whole time I was being shaken back and forward, I even made comments to her to stop it was that awful. For my husband he was upset that his requests to spend time on certain spots were completely ignored. Not just that, they just rubbed oil all over us for 50 min.
I noticed that I turned over 10/15 min before my husband and somehow they finished at the same time.

Best to spend your money elsewhere or maybe do a separate message.

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★ 5

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★ 5

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★ 5

Amazing spa and the signature massage was to die for!!! Highly recommend!!

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★ 5

Had a pedicure and couples massage at the MGM Grand spa. I got a gel pedicure and paid for the extras like the scrub and body butter. The pedicure was good but not sure it was worth the price. I love that i was offered a mimosa during my pedicure. We were hoping to be offered a glass of something suring our massage, but all they offer is tea, coffee, and juice. The couples massage was wonderful though! They ask that you get there 30 mins before which allows you to use the jacuzzi tub, dry sauna, showers, etc. before your massage. My daughter's stuffed animal, Trevor, went on the trip with us and our masseuse was sweet enough to offer to take a picture of him with us. We definitely enjoyed the massages and will book again the next time we visit the MGM Grand.

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★ 4

Great people but the actual spa is kind of old and not kept up

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★ 5

Very friendly staff in the ladies spa. Overall very clean and spacious. We arrived 30 minutes prior and enjoyed the hot tub and sauna. My husband and I had a 50 minute couples massage and I added on the scalp massage service. It was by far the best massage I have ever received. I left feeling like a cloud and so relaxed. Thank you April, Theresa, and staff!

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★ 4

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★ 4

Great experience and helpful staff. Most Affordable spa experiences so far in Vegas

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★ 4

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★ 3

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★ 5

I had a wonderful massage at the Grand Spa along with a very relaxing soak in the hot tub and some time spent in the sauna!

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★ 2

Extremely rude staff member kicking people out in the middle of their workout at 6 on the dot. I politely asked if I could finish my set and was met with a harsh “ITS CLOSED”. What kind of a resort hotel gym closes at 6 pm on a week day when it is slammed with people using it? I understand if someone else set the hours, but someone in hospitality should not be yelling at guests in the middle of their set. Find another job that is not customer facing. Avoid and go anywhere else on the strip.

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★ 5

Good clean gym with a good amount of machines and weights.

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★ 1

Update: Never did hear back from the manager, lol.

Original Review: Tried to book services for my stay at the MGM Grand. Was on-hold for 30 minutes just to talk to someone. Wanted to book their fanciest spa experience (the Wellness Suite Experience) for me and my spouse, as we were looking for plenty of R&R during our trip. When I finally talked to someone, the woman could not remember any of my details, and I had to repeat myself multiple times. She then tells me one of her managers will call me back "within a week", as there are other people interested in the Wellness Suite when I am traveling (I gave her optional 5 days to schedule during my stay). I have not heard back from a manager, and my trip starts soon. I finally just booked at an off-site spa, which is the highest rated near the strip (5 mins away on Dean Martin). They answered their phone and the girl who answered gave me the time of day and booked me stat, even customizing my package and adding on whatever I wanted to the experience.
I love the MGM Grand; Its where I have always stayed in Vegas and I really wanted to spend a lot of time and money on resort, but I guess in this case, I am saving probably $1000 and supporting a local business instead. Fine by me. I will update this if they ever decide to call me back.

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★ 5

nice and well-maintained equipment. very comfortable setting

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★ 5

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★ 5

Fitness center is great, heavy enough dumbells and a smith machine to get a great workout in. Cardio equipment is super nice too.

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★ 1

Terrible. Over priced and what's worse the therapist did not seem to understand basic technique for that very premium price. Avoid at all costs.

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★ 5

This a totally great experience i highly reccomend the 100 min massage. Go all out!

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★ 5

Very nice workout facilities, has everything you expect. When I went at 7:30am, it was not very busy, It was a nice open space to work out.
No comment on the spa aspect as I did not visit the spa.
Very enjoyable, thank you

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★ 5

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★ 5

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★ 4

Not the best spa experience I have had… but the staff was nice, the facilities where clean, and o enjoyed my facial.

If I could do it again I don’t think I would. For the price… I think I was expecting more.

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★ 5

I loved Theresa she was amazing! Gave me an awsome prenatal massage
And staff is very sweet and helpful.

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★ 5

If you are going in for a salon haircut ask for Johnathon. He takes his time & knows what he’s doing. Best haircut I’ve ever had. Worth every penny!

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★ 5

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★ 1

Very disappointed because you have to pay for their 'service' such as massage or facial in order to use their normal spa facilities such as steam room, hot tub and shower.

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★ 4

Pretty pricey but worth it. The masseuse really works on body mechanics, ergonomic helpful stretching, and techniques to give back full range motion. The plane ride really messed my back up. She really helped my lumbar area and shoulders.

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★ 5

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★ 1

If I was able to put zero stars I would. From the start the receptionist were completely unprofessional and rude. The cost of my entire service was $300. I was outraged by the cost initially but I continued expecting quality. My wax service was terrible causing sever irritation from the heat of the wax and the multiple application of the wax product. I’m a regular in my hometown and was shocked by the amount of time it took to complete the wax (1.5 hours). If it wasn’t the awful wax service it was followed by going to the salon to be told mid appointment that I either had to choose a later time in the day or cancelled altogether because their tech didn’t show up to work. My overall experience was terrible and I was furious with the lack of professionalism and poor quality of the salon. I do not recommend. Definitely not worth the money.

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★ 2

No rack for squats, deadlifts, bench, etc. They have a Smith machine but it's a small gym so good luck getting a shot to use it.

Overall, the gym is "ok", but too small for an entire hotel.

The gym is included in your hotel costs and it's open 7am - 6pm (which was confusing because online the hours were listed under the Spa)

Triple the size of the gym, add in three squat racks, triple the plates, and then it'll be suitable.

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★ 5

Friendly and helpful staff. Above and beyond service.

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★ 3

So, I had a massage, mani pedi and haircut so I got a full experience of this location. The good: hair cut was great, LOVE my hair color and Johnathan was a lovely person to chat with and made me feel so comfortable. My mani pedi was nice. The chairs were mediocre (kind of uncomfortable to sit in), but the nail tech did a nice job. I would have liked another top coat, but I guess I should have asked... so that's on me.
The massage was great and the steam shower afterwards was awesome.
The bad: the facilty for the spa area is run down, much of the personnel are unknowledgable of the different areas in the spa and were not very helpful.
For the price, I was expecting a higher level experience. It was okay, but very disorganized with scheduling, helping their clients, etc. I have had way better experiences at a spa, but at a fraction of the price. The worst part is that we showed up for our massage, but because the person in front of us complained for 15 minutes, we weren't shown to our lockers or shown where to go, our massage was cut down to 25 minutes. And no one made any attempt to make it right. It was a disappointing experience.

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★ 1

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★ 5

Very professional and very clean. The massage was fantastic. They give you lockers, a lockbox, robe, and sandals. The other amenities while you wait was great.

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★ 5

Great place just watch out for the sauna nd steam room in men's area, got some goober gazers in there, me nd wife had couples massage nd was awesome!

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★ 1

Arrived at the spa early to take advantage of the amenities. Upon arrival there was a man working in the woman's spa area. I had to wait to change into my robe.  I was told by the attendant that he was working on the tiles. To my surprise when the man left I was told that the jacuzzi was unavailable because the man had just grouted the area.  This is a spa that has operating hours.  Whose idea was it to grout tiles by the jacuzzi at the start of the day? Worst experience ever!!
The massage was mediocre. The masseuse used her nails at the end on my back which made me think she watched YouTube videos to learn her techniques.

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★ 1

Outdated and dirty.

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★ 4

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★ 5

This MGM Grand Spa is one of the best I’ve been to. I had a custom massage by Jordan and she did an excellent job! The spa facility itself was clean and very relaxing. It had all kinds of conveniences, but my favorite was the ice cold cucumber towels. Plan to stay awhile…this is a experience you’ll be glad you made time for!

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★ 3

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★ 3

The website was lagging so I couldn’t even schedule an appointment

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★ 5

Got a couples massage at the spa, we loved it... the 50 mins felt short but it was so relaxing... the showers were super hot compared to the hotels showers!

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★ 2

Halbwegs ausreichend für bisschen Training

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★ 5

Had a lovely spa day with the girls. Enjoyed every minute (except for paying the bill hahaha). Steve gave me a massage and I would recommend him for sure. I was like jello when I left !

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★ 4

Lots of machines but very crammed in. Good views of the pool area out of the windows.

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★ 3

Two tacos, one beer 30 dollars, crazy expensive. But delicious

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★ 5

Excellent spa experience! Clean facilities and professional staff!

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

Their website states any spa service will recieve access to the facilities, no where does it state what they consider "spa services" I booked my partner and I for pedicures, and am told on arrival only massages and facials recieve facility use, cool so I'm staying at your hotel and have to spend minimum of 150 per person to enjoy the sauna and steam room? This stay at MGM grand has been all together awful, thanks for nothing MGM.

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★ 1

Very disappointing gel manicure from the spa for my wedding. I was taken back 20 minutes late and the manicure turned out awful and very messy! For $120 manicure I expect decent quality!

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★ 5

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★ 5

I visited the Spa at MGM Grand, Las Vegas last week on Nov 3rd and Nov. 4th. I had the Green Tea Detox Body Wrap and the Hydrafacial, which were the BEST body and facial treatments I've ever had!!! Aesthetician "Arlene" did an OUTSTANDING Job!!! I HIGHLY Recommend her and cannot wait to visit this Spa and her next time I'm in Vegas :-) Made the trip even better!!! 5 Star

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★ 5

We actually enjoyed utilizing the gym. Nice amount of equipment, everyone was spad out with mask on so it was good

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★ 3

Their online booking is an absolute disaster. I made an apt for 1pm, they had it down for 3pm. Thankfully i took a screenshot so i was able to show them.

The other appointment i made was for 11:30 am, when i arrived they told me i had missed my appointment as it was at 11 am. Again, thankfully i took a screenshot of my reservation so i had the proof. The same thing happened to the woman in line in front of me.

The spa itself is fine. Nothing incredibly special. The masseuse talked a lot and unfortunately I'm not one to be rude and not answer, but i personally prefer a quiet massage.

My manicurist was amazing and the best person.

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★ 5

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★ 5

Massage and Pedi were perfect!

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★ 2

Since this is the city that never sleeps It would be nice if it was open 24 hours

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★ 2

Super nice and professional staff but my nails look messy :(

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★ 1

Ridiculously limited hours (8AM-5PM) for the fitness center, which is also quite small for a place this size.

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★ 2

I could feel the callus on her hands I asked her to use more of the massage oils and she said it would make it too slippery for her to grip and to massage. This was my second time going and I won't go back

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★ 4

Went here for a massage! The experience was so nice and relaxing. I enjoyed the aromatherapy. Absolutely would recommend taking time for a spa day in the middle of your trip!

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★ 1

Very very upset and disappointed with this spa. I booked treatments for me, mom, and sister when we were on vacation. When we arrived they indicated they didn’t have my reservation in the system. They then said that it had been scheduled for 4/26 and was a no show. To which they charged me for all services! I had to get a manager involved to get my money back when it was their mess up! I would schedule elsewhere. If you do schedule I would recommend getting the name of the receptionist who makes the reservation and ensure you get confirmation:

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★ 5

My massage therapist was great

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★ 5

Good selection of weights. And clean up easy, free mini waters, etc.

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★ 5

Don't forget the complimentary mimosa when you're enjoying your day away atthe Spa

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★ 5

Best massage ever.. thank you Valerie!

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★ 5

This has been one of the best spa experiences of my life. Michelle was so kind and made sure I was as comfortable as possible during my extractions. Also, the massage I received from Steve was AMAZING, his attention to my problem areas were second to none. If you gets either of these individuals as your therapist, consider yourself graced.

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★ 5

Review for salon. Irene was me and my wife's stylist. She was amazing and made both if us feel welcome and her personality was top notch. Thank you so much for your excellent work and service. You made our wedding extra special.

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★ 2

Review is for the Barbershop. Choose somewhere else. Haircut was as skilled as a super cuts or cheap mall haircut, but starting at $50. After the 20% service fee added he had the nerve to ask for more tip even after messing up 🤦🏻‍♂️. Just cut your hair somewhere else.

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★ 1

I left covered in oil, with the knots I told her about intact. She didn’t even focus on my problem areas we talked about. The only relief I have was the weight of my wallet..

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★ 5

Best massage I’ve ever had! Steven got every knot out of my back. I’ve never felt better. HIGHLY recommend.

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★ 5

Glenda was professional, personable, and sweet. Thank you for the relaxing hour. It was well worth it.

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★ 2

It was a gorgeous place to walk into. But the lady working at the front counter was so curt and generally unfriendly that my friend and I decided against booking there. Plus the 20% built in gratuity was a huge turn off.

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★ 1

I had the worst spa experience of my life at the Grand Spa. We stayed at the MGM Signature because we had SpaFinder gift cards to use. When we checked in, our balance (including the mandatory 20% gratuity) came to $190. We had $200 in gift cards and were told when we were done with our services that the $10 balance would be returned to us. Instead, when we went to check out we were informed that the gift card could not be used in part and that the spa had taken the $10 for themselves. We said we were not ok with this and asked for our $10. The spa refused to return the money to us, then lied and said they put $50 back on the gift card and we allowed them to charge $40 to our Visa credit card. Before we left we asked for proof that the $50 was back on the gift card. The employee panicked and got the manger. The manager told us that there was no money on the gift card and no one had ever said that there was. So why did they charge our credit card? We got angry and rather then trying to solve the problem, the manager threatened to call security on us and stormed off. She left the employee to void the $40 they charged to our Visa. When we again asked for our $10 (where we started) she left exasperated, went back to the manger (who never came out again), opened a drawer and handed us $10. Why on earth was this not done in the first place? Why did they take our $10 rather than waiting to ask us what we would like? Why do they assume that it is ok to lie about putting money back on the gift card? All I do know is that this was the worst customer service that I have ever experienced and I would recommend staying far away from this spa.

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★ 5

I loved the gym

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★ 4

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★ 5

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★ 1

Very very small, not fun using it at all...

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★ 3

Small gym for such a large hotel

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★ 2

Ridiculously small fitness center for the size of the hotel. It feels like they don't want you to be in the gym.

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★ 3

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★ 5

Excellent!

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★ 1

I went to the Barbershop during my stay at MGM Grand. I got a haircut (fade) and beard trim. The barber was really nice, and he cut my hair exactly like we discussed. When he did my beard I was not facing the mirror, by the time he finished and swung me around he had cut over half my beard off when we had discussed only a clean up, none off the length. At this point he explained “I decided to take the beard back more than we talked about.” Not sure why he decided this, he then tried to attempt a joke, “now you look less homeless?”
Probably the worst experience at a barber I’ve ever had, especially when I had to prepay $78 inclusive of a 20% service fee. So a 20% tip for bad service

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★ 5

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★ 4

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★ 5

We have stayed at MGM Grand for over 7 years and this is the first time I've used the gym. Actually a very well laid out gym with views on to the pool area, great selection of machines however every treadmill was mostly always taken. And they had about 10 of them. All machines in great working order, good selection of free weights as well with a good free weight section. Everything looked clean, water dispenser, towels.

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★ 5

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★ 1

I tried to call and book a massage here. As I am in my first trimester of pregnancy I asked if I should book their Expecting Mother’s Massage or a Classic Swedish. The receptionist proceeded to tell me they don’t do massages on anyone who’s pregnant because it’s a “delicate time of life” and their massage therapists would “lose their licenses” for administering massages to pregnant women. When I asked why they bothered listing an Expecting Mothers massage on their menu, I was told this was just for moms who’d already delivered. Um....that is not what “expecting mother” means. Ultimately this is a deceptive offering and all-around awful customer service. Many spas offer prenatal massage and this place claims to but doesn’t. Pregnant ladies, avoid!

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★ 5

I love coming to the spa at MGM grand. I love that it's a quiet environment and the best steamroom in vegas.The guys that work there are always attentive to your needs. Simply the best.

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★ 4

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★ 5

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★ 5

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★ 3

Older cardio equipment. One Smith rack. Tightly packed in weight machines. Not the worst but not great.

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★ 5

I strongly recommend the couples massage.

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★ 1

Avoid nail technician Jill. She has worst attitude and gave me the worst manicure I have ever gotten. Otherwise the makeup and hair people were good. My whole experience was ruined my the attidudal manicurist. The gel polish chipped off a few hours after, polish in my skin, scratches and bubbles on polish, and hang nails!

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★ 5

Great facilities with a large treatment menu. The staff were amazing and facilities were 1st class. I had a hot stone massage that was amazing.

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★ 2

Gym Too small

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★ 2

Over 5000 rooms and they have about 10 treadmills. Gym needs an overhaul with out dated and broken equipment

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★ 3

Gym was slightly cramped in the morning.
Equipment is what you'd expect at a hotel gym.

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★ 3

Great if you like cardio, but it’s realky small and really crowded. Not much in terms of free weights, a few machines but for a resort like @MGMGrand it should be twice the size.

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★ 4

Staff are extremely nice. Massage was awesome and much needed. On the men's side, there is a hot tub, sauna, and steam room. Showers appear to have infusers. I docked 1 star because there is no cold room. Would recommend going for your aches and pains. Wish they had a coed area when going with your partner.

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★ 5

👍👍👍

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★ 4

Great selection of dumbbells, cardio machines, and machines. A bit of a walk to get to, make sure to look for signs that say 'spa'. It is past the food court and towards the pool.

There's water and towels and TVs.

I wish there were more benches for the dumbbell area, but truly this is a minor ask, ultimately, the gym is great for a vacation.

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