★ 5

Source: Google

★ 1

I come to Pilates for my physical and emotional well-being, and I expect instructors to create a safe and supportive environment. Unfortunately, with instructor Katreena, I often feel singled out and spoken to in a way that feels unnecessary and uncomfortable. Today it happened again, and I left the class because I no longer felt respected or safe.
I don’t bother anyone—I simply do what my body can safely manage. No client should be pushed past their limits or made to feel embarrassed in front of others.
I’ve already spoken to Kaleigh, the studio manager, about these issues. I understand the staff may be close with some instructors, but client concerns should always come first to ensure a healthy and welcoming environment. I truly hope the studio takes this seriously and makes improvements.

After this review, Kaleigh canceled my membership!

"I have been a member of Club Pilates Englewood, NJ, since 2021. Recently, I raised concerns about how some instructors treated me, and I brought these issues to the attention of the studio manager, Kaleigh. Shortly afterward, my membership was canceled without my request. Kaleigh told me that I had requested the cancellation, which was not true. While the classes themselves are well-structured, the way my concerns were handled—and the misinformation about my membership—was very disappointing. I hope the studio addresses how it manages member complaints in the future."

Source: Google

★ 5

Katreena is one of the best instructors!!!! So professional and each class is unique and different. She is a must try

Source: Google

★ 5

Loanna is amazing, all her teachings are coordinated to work out our body’s muscle and control in a safe way. Yesterday I had so much problems walking and my left arm was hurting, after her class I feel healed ! Thanks Anna

Source: Google

★ 5

Source: Google

★ 5

Love the staff - this was my first time and Athena made it real easy to follow the instructions

Source: Google

★ 5

Every class that I have taken here has been different and incredible. I am so much stronger since I have started.

Source: Google

★ 5

Source: Google

★ 5

Alexandra is amazing, informative and very helpful. She is so creative and challenging, and encouraging, she’s the best♥️

Source: Google

★ 5

Great instructor today for the intro class! She was fun, helpful and knowledgeable! Thank you!

Source: Google

★ 5

Denise is amazing . She makes every class so much fun and challenging. She’s very on top of everyone’s form and safety.

Source: Google

★ 5

Faye is affable and welcoming. Her classes are challenging without being too hard on my joints.

Source: Google

★ 5

Bella is always wonderful!
I started taking Pilates classes two months ago. The classes have helped me a lot with my body and, for me, they are a great stress reliever. Faye, Eva, Jiwon, and Katreena are very attentive during our workouts. They are patient even when I don’t perform the exercises correctly, and they never ignore mistakes—they always guide with care. I feel so good that when I find my favorite instructors on the schedule, I take two, and sometimes even three classes in a day. I always leave the class feeling very calm and at peace.

Source: Google

★ 5

I have had a wonderful experience trying Pilates for the first time. I was reluctant, being an older male, but having looked into it (Pilates was invented to treat injured French soldiers after World War I), and sorely lacking core strength and flexibility, I decided to try it. It's now been two months of taking about two classes a week and I can feel the difference. You'll click with some instructors more than others (Faye is my favorite instructor) so you'll adjust your schedule accordingly, but I've only had one that I really didn't click with. Each instructor has a different style. The studio is clean, the scheduling app and reminder notifications are terrific, the staff (esp. Kaileigh) is really friendly. So glad I did it.

EDIT: 150 classes later this has been a wonderful experience and I keep going. Vivian and Faye are my favorite instructors! They have a wonderful way of encouraging you in a way that makes you want to do what you can.

EDIT: Now at 225 classes and taking Chloe's and Faye's classes every week. Great instructors and the difference I'm seeing in me is very gratifying.

Source: Google

★ 5

I had an excellent workout and my instructor Anna was very patient and welcoming. Anna ensured I positioned myself properly to get the maximum benefits of my workout. I highly recommend this class and can’t wait to return.

Source: Google

★ 5

Source: Google

★ 5

Great first experience. Thank you Athena!

Source: Google

★ 5

The studio is extremely clean and organized. The staff members are knowledgeable and supportive. The receptionist greeted everyone with a warm welcome. Alexandra was excellent at explaining the techniques and benefits of each move. The introduction workout was good. Keileigh was excellent at explaining the membership and fees. Overall GREAT EXPERIENCE. I can’t wait to meet more of the team in my future workouts.

Source: Google

★ 5

Katreena is a great instructor!

Source: Google

★ 5

My first time trying Pilates and I really liked it. I will definitely be back

Source: Google

★ 5

Faye is INCREDIBLE. She is very patient with you but challenges you at the same time. She is very considerate in making adjustments for people with injuries who want to challenge his or her abilities.

Source: Google

★ 5

Vanessa is an excellent Pilates instructor. Most notably, she is pleasant, knowledgeable and helpful.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

My experience so far has been great. Faye was amazing ; she pushed us to the limit in this stretch class!

Source: Google

★ 5

Love the classes and instructors! Denise does a great job!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Isabella was amazing as always🫶🏽

Source: Google

★ 5

Source: Google

★ 5

Vanessa is amazing to work with! She is incredibly patient and kind. She Is a real pro in every way. I highly recommend her!

Source: Google

★ 5

Denise is great. I always feel better after her class

Source: Google

★ 5

Great intro class and the instructor was very knowledgeable, personable and attentive. Am very interested in joining

Source: Google

★ 5

Alexa is a great Pilates instructor. Her routines are perfectly balanced enjoyable to follow along.

Source: Google

★ 5

Faye is a fantastic trainer; she is knowledgable and understands her customers’ needs.

Source: Google

★ 5

Alexandra was great. I had pretty bad neuropathy pain on my right side, but she gave extra attention and I was able to fully complete my session 🙌

Source: Google

★ 5

Eva is the best instructor Club Pilates has. She is fun, challenging and she knows everyone’s name! She is also attentive, making multiple adjustments throughout class. I now attend her classes in Englewood and Fort Lee.

Source: Google

★ 5

Excellent place

Source: Google

★ 5

Extremely knowledgeable and talented instructors... a big thank you to the team that supports my fitness goals and challenges me to push to the next level... I encourage everyone to take a class with Faye, Denise, Bella, Eva, and Vanessa!! Beautiful and amazing individuals. A special shout-out to Kaleigh, who always has a smile when checking us in 😊

Source: Google

★ 5

Source: Google

★ 1

This facility is unfortunately a reflection of its poor leadership, with the primary issue being the management—specifically, Scott, the owner. My experience was specifically at the Fort Lee location, but he runs this one as well. Scott's behavior and complete lack of customer service etiquette have made my overall experience here among the worst I’ve ever had with any business.

I was contacted during work hours by Scott himself, who took it upon himself to question me about an internal billing error regarding an uncharged month. This is an issue that should have been addressed internally with staff—not directed at a paying customer in an accusatory and intrusive manner. His tone was confrontational, rude, and entirely unprofessional, as if I were responsible for the business’s own oversight.

Prior to this incident, I was informed I couldn’t cancel my membership after one month due to a supposed three-month commitment—a policy I was never made aware of. When I raised this issue, Scott outright dismissed it, claiming it was “highly unlikely,” despite my having the full text conversation proving otherwise.

It’s important to clarify that the person who originally signed me up was courteous and even accommodating in extending my credit window, which I appreciated. However, any goodwill from that interaction was completely overshadowed by Scott’s condescending, arrogant, and disrespectful demeanor. His behavior was not only unprofessional but genuinely unpleasant.

I would never recommend this facility to friends, family, or anyone who values respectful treatment and basic customer care. As long as the management continues to operate in this manner, I strongly advise others to look elsewhere.

UPDATE:
This is a response to the owner's reply to my initial review. His tone alone reflects a level of arrogance that’s hard to ignore—he clearly struggles with constructive criticism and instead chooses to discredit anyone who doesn't praise him. As for the claim that this place is no different from other gyms or boutique fitness studios—I’ve never been contacted in the middle of the day and berated because THAT facility failed to process my payment. You have my card. That wasn't my problem. I've also never been spoken to in such a disrespectful manner and gaslit to think I was at fault.
Scott has my phone number (I know because he called me twice—once before and once after I posted my initial review—to harass me about it), yet he hasn’t once reached out to apologize or make things right. At this point, I definitely don't want to hear it! Instead, he chooses to publicly shame anyone who voices a negative opinion. I strongly recommend avoiding this "gym". It’s simply not worth the money or the stress.

Source: Google

★ 5

Very attentive and friendly staff! Classes are taught by attentive instructors and schedule offers a variety of class types and times. Couldn’t recommend more.

Source: Google

★ 5

Excellent , professional, empathetic and considerate. Daria , Jennifer B , Jennifer are excellent teacher

Source: Google

★ 5

Vanessa is one of my favorite teachers !

Source: Google

★ 5

Mi experiencia con Katreena muy buena ella es muy amable me gustó mucho tomar mi clase de introducción con ella🫶🏼

Source: Google

★ 5

Me gustó mucho la clase el personal es muy amable

Source: Google

★ 5

Eva is a great instructor. I always get a great workout during her sessions!

Source: Google

★ 5

Source: Google

★ 5

Linda is an amazing instructor! I thoroughly enjoyed the introduction class and signed up immediately for classes.

Source: Google

★ 5

Denise’s class was awesome this morning.

Source: Google

★ 5

Friendly Atmosphere

Source: Google

★ 5

Love Faye’s class! She is friendly and extremely knowledgeable about the body, I would recommend her highly and look forward to her classes each week.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

The manager Kaleigh was on tonite as the front desk person… and was very warm and welcoming!! Jennifer the instructor as usual was excellent!!

Source: Google

★ 5

Source: Google

★ 5

Love Linda!

Source: Google

★ 5

Faye is an amazing instructor. She really caters to your needs. I myself have had two shoulder surgeries and she guides me and modifies as needed. I’ve been attending the Pilates since they’re opening In Englewood in 2017..

Source: Google

★ 5

Everyone is so sweet :))

Source: Google

★ 5

Love this studio! Offers various class options and everyone is so welcoming!

Source: Google

★ 5

loved how I was shown the proper form and some stretches to help my back. Makes me excited to go for more classes

Source: Google

★ 5

Highly recommended, not hard to find parking in the area! Such a friendly environment in the studio!

Source: Google

★ 5

Love my classes at CP which are always interesting, always a bit different from the last. Faye is fantastic with explanations, teaching new moves, explaining the utility of certain exercises. The hour flies by, and I’m getting stronger with every class! Just took a class with Victoria, who had a great rhythm and patter, and kept things fun and gave us all a good workout.

Source: Google

★ 5

Excellent teaching experience
Teach us full details

Source: Google

★ 5

Vanessa is terrific. She keeps the class moving at a great pace while addressing individual needs. Her classes are the right amount of challenging and fun while introducing new exercises each time!

Source: Google

★ 5

Eva is just The best!! as an instructor and person, beautiful personality that make the clases much more enjoyable 🥰

Source: Google

★ 5

I joined Club Pilates Englewood in the summer of 2021 after moving here from the west coast. It is one of the best decisions I made since relocating. From the moment I stepped into the studio to inquire about the classes, I was hooked and have not looked back. Taking the classes consistently has been a mood elevator and I am seeing transformative results with increased strength and tone in my muscles. The key is patience and perseverance and taking the variety of classes they have to offer. I had to pause my classes for unexpected life events and the studio could not be more accommodating. Kaleigh, the manager at this location, has been a rock to me and my schedule. Each instructor brings their own set of skills to each class and I have enjoyed each one. No matter what fitness level you are, you will benefit immensely from joining Club Pilates Englewood.

Source: Google

★ 4

Source: Google

★ 5

Michelle is a great instructor
Pleasant and knowledgeable , works all our muscles, great use of the reformer and all the other instruments available for the students. Her calm personality contribute for the pleasant atmosphere in the class

Source: Google

★ 5

Club Pilates has excellent instructors and I love the reformer equipment!!

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Eva's is the best!

Source: Google

★ 5

Source: Google

★ 5

Korean speaking class 의 두분 강사님( 금요일& 월요일) 의 열정적이고 친절한 강의에 감사드립니다. 디테일한 동작 하나 하나의 가르침에 더욱 더 집중적인 운동을 할수 있어서 많은 도움이 됩니다! 한국분들에게 강추드립니다~~ ^^

Source: Google

★ 5

Excellent!👏👏👏

Source: Google

★ 5

Faye is fabulous! She breaks down the exercises to ensure you get the list out of your workout

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Wonderful classes, wonderful instructors . Faye is the most patient and wonderful instructor and corrects your form while still making you feel strong through technique. Jennifer B is also a great instructor! Only complaint is that is not a cleanly kept and smelling as their fort lee location . Sometimes their towels which are hopefully washed throughly still smell of sweat and to me who always uses a towel under her head is unpleasant . Also , shout out to Linda for always keeping me on my toes ! She will have you boot camp ready, which I am still progressing to lol.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

reat work out! Great help! She's an excellent teache

Source: Google

★ 5

I’m extremely Happy with Jennifer my Pilates instructor’s she pushes you to motivate yourself and my body feels lighter and my joints feel stronger. I wish she was there more often and not only on Wednesday. I’m just not Happy with the cancellation policy of the classes when you make an error booking or have an emergency.

Source: Google

★ 5

She is always nice and teach us good workout.

Source: Google

★ 5

Jennifer B is the best!

Source: Google

★ 5

Linda is consistently excellent as a Pilates teacher. She challenges every session but gives each student who needs it her full attention as well.

Source: Google

★ 5

Vivian was great, the class was amazing. Highly recommended 👌🏻

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

This class was good and had a mix of stretch, balance and strength.

Source: Google

★ 5

I joined club Pilates englewood almost a year ago. Its like my second home. The instructors are great. Two of my faves are Faye and Vivian but they are all amazing. Club is always clean, and the classes have really toned my body.

Source: Google

★ 5

Phenomenal, approachable, kind and knowledgeable instructors all around! Special shoutout to Jennifer Nash for leaving me feeling like a brand new person after her Center and Balance class! Definitely sign up!

Source: Google

★ 5

Danielle is a wonderfully creative instructor .. always positive and always unconventional … love it!

Source: Google

★ 5

Source: Google

★ 5

Excellent introduction to the equipment and a selection of exercises. Linda is outstanding at explaining proper form and correcting when needed.

Source: Google

★ 5

Love, love, love. Look forward to coming every week. She always has a smile to share.

Source: Google

★ 1

BEWARE. If you want to actually book a session at either their Fort Lee or Englewood studios, you will be told to purchase an “unlimited” membership allowing you to book a few weeks in advance … the problem is- there is almost NEVER availability on Level I Reformer classes available. I had to go on waitlist and even if I managed to book a class in one studio, if the “waitlist” opened up in another studio (even within their 12 hour “penalty” period” I would be CHARGED for cancelling the waitlist!! The manager was beligerent when I asked her about all of the extra cancellation charges on my credit card and then stated over text “I am cancelling your membership and not refunding anything” after she (Vianca) admitting their being an issue with their booking process! I have spoken now to a half dozen people with the same experience. She canceled my membership for just questioning “how can you charge a late cancellation on a waitlist when I found another booking in the other studio?” I tried calling the owner Scott to discuss this, but have heard no response yet. Very bad management. The studios and instructors are nice. But the manager Vianca is a Karen, and the overall process for just trying to book a class, is nearly impossible. Save your money!

Source: Google

★ 5

Source: Google

★ 5

Faye is an amazing instructor. She’s top notch!!!

Source: Google

★ 5

Fay is the best!

Source: Google

★ 5

Vivian is very professional and has great vives to make me feel young and confident to do things right. One week ago I had a hip pain and every time I turned or pressed my right leg I unexpectedly screamed of pain in my hip. Last Thursday, Vivian told us that she was going to work on the hips and stretching.and I was so happy. Today I stopped to thanks her for being so caring.my pain is gone after that. Thanks so much for giving us her young strategies !

Source: Google

★ 5

I love pilates. ever since I started a few months ago- I truly notice a difference in all domains such as mental, physical, and psychological. The instructors have you push yourselves the HARDEST I’ve ever been pushed in my life. In the few months that I’ve been doing pilates (4-5 times weekly)- I can say I am physically the strongest I have ever been, have a stronger mind and body connection, and see it as my therapy/stress relief. Also, I have a hip and knee issue from previous exercise and my body almost never hurts doing any of the workouts in class. As I’ve heard before, it’s the best (slightly pricey) exercise EVER!!!

Source: Google

★ 5

Great instructor Faye

Source: Google

★ 5

It was a great intro class. Place very clean and the staff very helpful

Source: Google

★ 5

Vivian was great. I’ll be sore tomorrow but worth it.

Source: Google

★ 5

El personal muy profesional y amable

Source: Google

★ 5

Source: Google

★ 5

great class tonight! Vivian is wonderful, high energy and challenging!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Linda was great at explaining everything and going at my pace. Very knowledgeable. I expect that I would achieve my goals here.

Source: Google

★ 5

Susan is terrific.. she modifies her session to me based on what is happening with my body..always walk out feeling better

Source: Google

★ 5

I enjoyed my class today. Danielle is the best! She’s very attentive and great in class facilitating. I enjoy taking her classes and as a therapist, I love how she normalizes therapy by making mention of her therapist. Love it!

Source: Google

★ 5

Source: Google

★ 1

After taking the intro class, I decided this was not a good fit for me. I had received a few phone calls since and the following text. I don’t think a business should be sending these kinds of passive aggressive messages. I thought the whole point of an intro class was to decide whether something is a good fit for you. Unfortunately if you decide that it is not you get met with this type of response from management.

Source: Google

★ 5

Source: Google

★ 5

Loveeeee the classes! I feel so accomplished after! My fave classes are
730am fridays Jennifer
730am wednesdays Denise
530 tuesdays jen b
530 thursdays Eva
1030am saturdays Daria

All so great!

Source: Google

★ 5

Source: Google

★ 5

Jen is one of my favorite instructors. I absolutely love her classes.

Source: Google

★ 5

Source: Google

★ 5

Excellent instructors and front desk staff. Jennifer, Daria and Denise are excellent individuals and knowledgeable instructors.

Source: Google

★ 5

Excelente, me gustó muchísimo, muchas gracias

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I love Danielle’s lessons. She is always explaining what we are doing and why! She will come over and correct you if needed and most importantly she’s friendly!

Source: Google

★ 5

Amazing experience! Michelle was wonderful

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I absolutely loved coming here for my classes and the staff was nothing but kind up until I wanted to cancel my membership. Even though I let them know a month in advance about my cancellation, the manager Vianca called me and pretended as if that never happened and proceeded to belittle me over the phone and attempted to bill me for an extra month. All of the reviews for this place are right...it's good until you want to leave and it's so sad to see that they care more about the money than they do about their clients.

Source: Google

★ 5

Dianne is an excellent Pilates instructor - she delivers highly structured fitness and provides encouragement with a great sense of humor and a terrific music selection!

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

She is a great teacher. She helps me through and makes her class meaningful and enjoyable even wit my many limitations. Thank you Jennifer

Source: Google

★ 5

I started last year, not having done any organized exercise regimen in decades. It has been absolutely wonderful and a real investment in my well-being. I always take classes from Daria and Faye, who are amazing instructors. They challenge you in an encouraging way that makes you want to keep going. The facility is clean and organized. The front desk staff is always kind and polite. If you stick with it, you'll notice the difference.

Source: Google

★ 5

It’s always great working with sue heart. She’s the best!

Source: Google

★ 5

Source: Google

★ 5

I always enjoy Faye’s classes.She is one of the best instructors.

Source: Google

★ 5

Source: Google

★ 5

Faye was awesome and is a teacher par excellence. Took a few minutes after class to instruct me so I could improve on my practice . She’s a joy

Source: Google

★ 1

I loved going to Englewood on Saturdays
For Pilates. I would sometimes take two classes. I do not go anymore because of EVa . She is very nice but her music is soooo loud. She is more of a fitness person and not Pilates. I feel anxious when I leave her class. I really hope they change her days. I really would like to go on Saturdays again.

Source: Google

★ 5

Denise is awesome. She was my favorite class instructor because her instructions were clear, the exercises well thought out and she highlighted details to help us get a lot out of the class. Because of that, I decided to take a couple private sessions with her. She was extremely thoughtful and caring and focused on tailoring the movements to my specific needs. I highly recommend Denise!

Source: Google

★ 5

Source: Google

★ 5

Linda was great 😊

Source: Google

★ 5

Source: Google

★ 5

Club Pilates Englewood has the best coaches! Linda, Denise, Faye, Danielle & Doreen are fantastic; each with their own style & super challenging. It is a great compliment to my high aerobic OTF classes.

Source: Google

★ 5

Loved my first intro class! The instructor was amazing!

Source: Google

★ 5

Just had a private session with Danielle to work on some issues I am having. Extremely knowledgeable and helpful.

Source: Google

★ 5

I love her class!!! She leads the class gentle but strongly. Very much helpful to learn!!

Source: Google

★ 5

Susan was great! She did a combo of cardio and strength training. Love the class today.

Source: Google

★ 5

Always a great workout with Daria!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Michele gives detailed instructions & position placement which makes the experience pleasurable & enjoyable.

Source: Google

★ 5

Eva Was Great! My little sister & i went for a intro class & we loved it she was very patient with showing us each step! cant wait to go back for a full class!

Source: Google

★ 5

Great class. Danielle never disappoints.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

The instructors and classes are energetic and enjoyable. Still, I refuse to pay $269 if I am going to be stereotyped and disrespected.
I arrived one evening at 6:35 pm for a class set to start at 6:30 pm with a 10-minute grace period. However, when I arrived, the front desk receptionist was standing outside the studio to inform me that my spot had been given to someone else. I was surprised and walked away, only to see the instructor and receptionist standing by the window, laughing and looking in my direction. I was still determining how to interpret their behavior. Still, later on, I received a notification that my card had been charged $15 for missing the class. When I requested a reversal of the charge and explained what had happened, I was told that it was their policy and that the receptionist had met me outside to avoid any potential confrontation at the front desk.
I tried to end my membership at the studio and requested a smooth separation. However, the studio continued to attempt to charge my card $269 multiple times, and even charged a $20 late fee. On top of that, I received harassing and rude emails from the studio manager. Despite my attempts to speak with them about my experience and canceling my membership, I never received a callback. Whenever I tried calling them, the phone was either busy or sent to voicemail. It seems like they intentionally avoided my calls since they have caller ID.
I attend every class with a positive attitude and have never acted aggressively. However, some people may have assumed otherwise due to the harmful stereotype of the 'angry black girl'. This assumption is unacceptable and has made me uncomfortable enough to not want to return to this studio.

They only care about the money and not the customer and ensuring their voice, comfort and safety matters.

Update:
I have evidence to support everything I stated in my review. I wouldn't want to argue back and forth with you about it because I know what I've experienced and have emails to show for it. Especially the last email I received, which was in all red and contained statements that further validated the stereotyping of customers by your studio. Additionally, fees were wrongfully charged to my card, even though I showed up to the studio before the end of the 10-minute grace period. I suggest that you focus on developing your customer service skills instead of being defensive about your studio practices.

Source: Google

★ 5

Love love love Danielle's classes. She makes it fun and makes you work! Such a great way to start the week.

Source: Google

★ 5

Linda,

Thank you so much for breaking down the elements of Pilates. I had a wonderful time and left with some abs lol jk (really engaging my core in those exercises made me think I left with abs) I will be returning. Alexa, thank you for your warm welcome!

Source: Google

★ 5

Source: Google

★ 5

Faye is excellent at what she does! Her focus and attention to form is admirable! She helps us reach our goals!

Source: Google

★ 5

Source: Google

★ 5

Great studio Amazing instructors! Danielle and Eva are my favorites so far. Definitely worth a try for those that are suffering with low back & joint pain.

Source: Google

★ 5

Very nice workout!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I had a terrible experience at this place. A few weeks ago, I fell ill and couldn’t attend the classes I had scheduled through their app. Unfortunately, they never informed me about their $15 show-up fee per class when I started missing appointments. If I had known earlier, I wouldn’t have booked future classes.

Upon realizing that I wasn’t attending classes, they never reached out to inquire about the situation or explain their no-show policy. When I discovered the charges on my credit card statement, I immediately called to cancel my membership. However, they insisted I come to the studio in person, which was impossible as I was in the hospital.

Despite numerous requests for updates and confirmation of cancellation, they claimed it takes 30 days to process and repeatedly ignored my emails (4-5 times a month). The last email I received was highly unprofessional and unethical. I ended up being charged for an additional final month and incurred multiple no-show fees for classes I never booked, as they manipulated my account.

Dealing with them every day became too much, and I reluctantly paid these unjust fees. It’s disheartening to see a business operate in such a dishonest manner. I feel compelled to share my experience with others to caution them about this place’s hidden fees and unethical practices.

I wouldn’t even give them one star and strongly discourage others from signing up. Be cautious when considering this place, as they operate like thieves with their concealed charges, not transparently explaining them to customers during the sign-up process.

👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎 👎👎👎👎👎👎👎👎👎👎👎👎👎

Source: Google

★ 5

Source: Google

★ 5

I enjoyed the trial class. The instructor was great!

Source: Google

★ 5

Source: Google

★ 5

It was so good to learn step by step while understanding the condition of my body condition

Source: Google

★ 5

I love my days much better if I am taking a morning class at Club Pilates. My trainers are amazing. Today I had a class with Fay. She made my day. I hope one day I can be an amazing trainer like her🙏🫶🏽

Source: Google

★ 5

Source: Google

★ 5

Class is enjoyable and challenging - a hard combo to achieve! I love how you can ramp up/down intensity in each class. Friendly staff and instructors

Source: Google

★ 5

Absolutely love my CP journey in helping me to be more disciplined and focused on improving my physical wellness!
From the front desk (Kayleigh & Roseann) to the trainers ( Daria, Denise, Jen, Anna). Appreciate you all!

Source: Google

★ 5

Club Pilates englewood is amazing, best selection of classes, schedule (7 days a week) and most importantly the instructors are awesome. Great TRX class this morning with Daria, the right way to start the weekend

Source: Google

★ 5

I love a challenge especially after 4 weeks of no gym.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

The instructors are great, management not so much requested to cancel my membership back in October 2022, they absolutely refused and now are requesting me to pay $1000+ even though I haven't attended a class here in over an year. beware management is only in this for the money.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Jen is the best instructor. She helps you when you need a little coaching and she makes the class fun and worthwhile!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

The staff members at Club Pilates Englewood are so welcoming and friendly! Rosanne or Kayleigh greet me with big smiles and warm welcomes when I arrive for private sessions with my trainer. Faye is intuitive and collaborative during our sessions. She has helped prepare me for knee replacement surgery and to rebuild my strength afterwards. Working with Faye is fun, she challenges me, and our sessions have been a key element in my total recovery.

Source: Google

★ 5

Daria is very clear and concise in her sessions. One of the best instructors I’ve had!

Source: Google

★ 5

Source: Google

★ 5

Michelle was great! It was my first class and she was able to show me how to do the exercises while keeping the class moving forward. Very patient👌🏽

Source: Google