★ 1

I want to be fair and start by saying that the instructors here are truly great. They are professional, kind, and very good at what they do.
But unfortunately, the way the place is managed and the customer service are very disappointing.

The rules are enforced much more strictly than what I originally agreed to.
For example, there is a rule that you can’t enter a class after 5 minutes, which I can understand. But I was once 3 minutes late and they still refused to let me in. When I asked why, I was told that three minutes is basically the same as five.

I was also charged for a class they claimed I didn’t show up to, even though I did. Charges appeared on my account without any explanation, and no one was able to give me a clear answer. The only response I got was that I “didn’t come to the class,” which is simply not true.

The last straw was when I asked to freeze my membership because I was traveling abroad. They told me it was okay, but then I saw they continued charging me. When I called, they said I never froze it and that it’s my problem.
I asked to cancel the membership, but they said I have to come in person to sign. I explained that I won’t be in the country for the next few months, and they didn’t care at all.

It’s really sad that a place with such good instructors treats customers this way. As a mother of five, Pilates is the only time I have for myself. I pay hundreds of dollars a month, arrange babysitters, and instead of enjoying it, the rude and inflexible attitude ruins the whole experience. It’s really disappointing for a business to act like this.

So even though the instructors are wonderful, the customer service is terrible. I honestly cannot recommend this place.

Source: Google

★ 5

I have been wanting to try Pilates for ages as a supplement to my normal gym workout and finally decided to try an intro class. The instructor went very slow and made the intro class easy to follow along to. I joined the same day with a special they offered. They offer classes throughout the day, although they book up quickly, and each instructor has been good that I’ve had so far. Studio is clean and the app to book classes on is convenient and easy to use.

Source: Google

★ 1

I really do not recommend joining their membership. Their customer service is terrible it honestly feels like they only care about the money, not about people. The policies are extremely strict, and once you sign up, there’s basically no way out, and the whole experience is just not worth it.

At first, they were super nice especially when I wanted to upgrade my membership, they helped right away. But when I tried to downgrade, it became a nightmare. They made it so difficult and took money from me for nothing. There’s no flexibility, no understanding, and no real customer care. If I could, I would have canceled my membership long ago, but they made the cancellation process so hard that it took forever and cost me even more money.

I truly regret the day I started.

Source: Google

★ 5

erin is such a sweetheart

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★ 5

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★ 5

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★ 5

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★ 5

I always look forward to my classes all the instructors are so helpful.

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★ 5

⭐️⭐️⭐️⭐️⭐️
I can’t say enough good things about Club Pilates in Howell! From the moment I walked in, I felt welcomed and supported. The instructors are not only knowledgeable but also genuinely care about helping you meet your goals. They always check in to make sure you’re comfortable and guide you through each move with patience and encouragement.

Since starting classes here, I’ve noticed a huge improvement in my strength, posture, and overall energy levels. The workouts are challenging yet fun, and I love that every class feels a little different. It’s become a highlight of my week!

If you’re looking for a supportive, clean, and friendly studio, this is it. Highly recommend!

Source: Google

★ 5

I love Club Pilates in Howell. The space is clean, classes are on time, instructors are engaged. No class is ever exactly like the previous one. I'm still in Reformer 1 and still learning new techniques and challenging myself. I appreciate all of the modifications if necessary. I recently attended classes at the Wall location and liked that very much too.

Source: Google

★ 5

I took an intro class with Adina and decided to sign up for a once week membership here.
Adina has been my favorite instructor so far, I am usually weightlifting so these reformer flow classes have been very helpful so far to keep me in good shape. They are super relaxing for me personally, helps clear my mind when I have work to deal with 24/7.

Source: Google

★ 5

I’ve had such a great experience at Club Pilates Howell. The classes and instructors are wonderful & all of the equipment is top-tier. I’m so grateful to have found this gem!

Source: Google

★ 5

Love, love, love this studio. Everyone is so nice and I truly look forward to going to every class. The studio is always so clean and kept up. Bianca truly is the best and does everything she can to make exercise fun & have extra contests or sales going on to make the experience even more exciting.

Source: Google

★ 5

Truly enjoying the classes getting stronger everyday
I love Carissa she will take her time to make sure that you are in the right position or pose and gently pushes me to grow
I have taken many classes all the instructors are great

Source: Google

★ 5

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★ 5

Such an amazing studio! The employees and atmosphere are so welcoming :)

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★ 5

The best place !!!! And Bianca is the nicest person ever!

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★ 5

❤️❤️❤️❤️

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★ 5

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★ 1

Club Pilates is an awesome Pilates studio the instructors and classes are amazing. I can’t give more than 1 star because the manager at the Howell location is super rude and I was made to feel like I am wasting her time. The membership prices are very expensive and as a customer paying top dollar u would expect some decent customer service. What a shame that disrespectful behavior can ruin an experience.

Source: Google

★ 5

Every instructor is very well trained and pleasant. I highly recommend you join !!!

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★ 5

From the minute I walk in the doors I feel welcome. The instructors have been amazing! It is my favorite place to go for "me" time! There is always a class that works with my schedule!

Source: Google

★ 5

Laurie Great instructors I especially love Lauhry is my favorite Pilates instructor at this location

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★ 5

Enjoy every time at Club Pilates in Howell. I like the community here and the instructors are really great and supportive.

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★ 5

I highly recommend Club Pilates in Howell. The staff and instructors are great! They care about their clients, and are helpful and supportive. For the first time in my life, I am motivated and enjoy working out.

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★ 5

I’ve been here 14 months, and it only gets better. The people, the classes the modifications are aligned with your goals in mind. It continues to challenge and change me!

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★ 5

Been a member for 4 months and are very happy with all the instructors and the progress I have made in a short period of time. Every class I learn something new and actually enjoy going.

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★ 5

Best place. I look forward to my class everyday

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★ 5

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★ 5

I have only been a member for 2 months. What I have gained in this time is invaluable. Pilates is as much as an “inner-cise” as an exercise for me. Love the community that this location is providing🙏

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★ 5

I look foward to Tuesday’s for my cardio sculpt class with Jamie !! The class is always amazing!! Highly recommend!

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★ 5

Jamie and Amber are great, Club Pilates Howell is clean professional and every class is a great one, would recommend for all levels of Pilates and everyone is super friendly.

Source: Google

★ 1

Worst experience!! The staff is so rude and nasty. I will never sign up again!! Shame on you for acting the way you do!!

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★ 1

The club Pilates use reformers minimally- at most for warm-ups and cool down. Not satisfied with the classes. Participated in the CP reformer 1.5 which requires 10x level 1 class and that was pretty basic.

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★ 5

All my life I hated exercise. At 52yrs old my daughter suggested a free Pilates class. Reluctantly went but so glad I did. I’m addicted. I feel stronger, not as flabby, have more energy, sleeping better, even lost a few lbs. Too many positives to list!! Game changer!!! Love Love Love Pilates!!!!

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★ 5

It is as much for my mental health as it is for my physical health!!! Love each class i take ❤️

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★ 5

Love this place! Friendly staff, knowledgeable instructors.

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★ 5

I love going there!! They’re so friendly every time I go. Just a great positive atmosphere and I love seeing my body get fit too

Source: Google

★ 5

I love pilates and i love this studio everyone there is so friendly even at the 6am classes lol. I started pilates in January and I would have never thought i’d be wanting to workout and stay consistent with it. Its been 5 months now and it has helped me become stronger and feel better. Would highly recommend if you want to workout but don’t like a regular gym environment/workouts.

Source: Google

★ 5

Love club Pilates and all of the classes and instructors! One of the first workouts I can actually stay consistent with since September. I hit 100 classes and now shooting for the 250.

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★ 5

This place has changed my body and my life. Love the instructors and staff. This is truly challenging, fun and worth every Penny! Be ready to be addicted!

Source: Google

★ 5

Love going to Club Pilates in Howell. Everyone is very friendly and make you feel super comfortable. Adina is the best! Love her classes. Wish I had more free time to go more often!

Source: Google

★ 5

In October I walked into club Pilates a mess with joint pain and weight to lose. Today I am 22 pounds lighter, stronger and my joint pain is gone. I absolutely love Pilates, it’s saving my life. I’m 62 and feeling great!

Source: Google

★ 5

This studio is amazing! The instructors are so welcoming and warm and your body will transform! If you’re debating to start, do it!

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★ 5

I love every class! . It is such a warm and welcoming environment ❤️

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★ 5

I absolutely love going to Pilates! The instructors and the ladies at the front desk are always nice and welcoming as well. I look forward to going to all my classes!

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★ 5

What a game changer this has been! Immaculate facility, skilled trainers who are literally hands-on and a class full of peers of every imaginable age who want to see you succeed!
I am not a person who exercised before walking through these doors, and I can honestly say I look forward to every single class.
I have never felt better!

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★ 5

Love love Club Pilates. I’ve been going consistently for over two months now and I keep getting better and stronger. Some of my favorite instructors are Adina, Carissa and Laurie. Everyone who works here is really nice and a great instructor.

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★ 5

Great workout, friendly, helpful staff and calm environment.

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★ 5

Club Pilates has helped me to feel empowered and strong. I just joined last week and I’ve done 3 classes so far and I find myself walking out the door eagerly anticipating my next class. The staff is incredible. I’ve been incredibly anxious about doing exercise classes and these classes have changed my mindset entirely. I feel comfortable and competent in the classes and they are so fun. Really thankful to have these experiences and I look forward to making more!

Source: Google

★ 5

Love love love this community. I look forward to going to each class, and have noticed such changes in my body and strength!

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★ 5

Club Pilates Howell is great! I come out feeling like I had an amazing workout for my body. Everyone is so helpful and make you feel comfortable!

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★ 5

Had a great class with Gabby, she is a great instructor and I will be returning weekly!

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★ 5

I just signed up for Club Pilates in Howell and I am obsessed! Gabriella is a wonderful instructor. I can’t wait to get my summer body!!

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★ 5

Starting my fitness journey and I found something that I love to do daily!!! Instructors are friendly and loving all the classes!

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★ 5

Gabriela, Heather, Jamie and Bianca are amazing! Great workout!!!

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★ 5

Amazing classes! Join today it's a must you won’t be disappointed

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★ 5

It's a great workout and the instructors are awesome!

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★ 5

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★ 5

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★ 5

I absolutely love this place! The classes are so much fun and the instructors are all so nice!

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★ 5

It's a new location, so not all classes are offered yet, but the ones that are offered are phenomenal. It is clean and socially distanced. The instructors Amber, Kim, Gabby and Laurie are amazing. I feel great and so glad I joined. Worth every penny.

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★ 5

The manager Bianca is amazing and bubbly! She has a well rounded staff around her, especially Kylie!! This place is awesome!

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★ 5

Kylie at the front desk was so pleasant and helpful in getting me signed up for my first class. I can’t wait!

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★ 5

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★ 5

What an awesome place. Fabulous instructors - super clean - can’t wait for my next class !

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★ 5

This location has the best atmosphere. The staff is awesome. Sometimes you need a change of scenery from going to a gym and here is where I highly recommend going!!

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★ 5

My new favorite place to be! I always look forward to going. Everyone is nice and I've gotten a lot out of each of the classes I've tried so far. My Mom ended up joining as well because I couldn't stop talking about how much I love it here.

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★ 5

The place is so nice. I love to come here. I feel very relaxed.

Source: Google