★ 1

Young male staff at the front desk on the weekends is a bit rude and always on his phone.

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★ 5

Really friendly gym , Great customer service

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★ 5

Clean, has all the equipment I need, plenty of parking

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★ 5

Clean and the staff is very professional and always ready to give a hand

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★ 5

Killed it today

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★ 4

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★ 5

With Jake as my trainer, I am finally hitting my fitness goals! I have never felt more confident in my life. Jake helps me understand why we do certain exercises and how to execute them effectively. He is also super personable and always asks how my weekend was. Our sessions are coming to an end, but I will not hesitate to work with Jake again when I want to learn more.

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★ 5

I’ve been working with my personal Trainer Jake for months now he’s been super helpful. He goes over each exercise and demonstrates how to do them.

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★ 1

I wish I could rate it higher than one star based on price. However, broken equipment and to many young people on their phones instead of working out. Not very clean!

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★ 5

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★ 5

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★ 5

Highly recommend Gil for quality 1:1 personal training! I have had past experiences with personal trainers and none compare to what I have experienced thus far with Gil. He is personable, accommodating, and knowledgeable-this is a big one! He truly coaches you so that you can build upon your understanding of how to work out effectively and efficiently, and ultimately become independent-which is my personal goal. Love working out with him!

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★ 1

On Tuesday, August 12th at 8:00 pm I had an issue with my account from my home gym in Florida and Gina had a really negative attitude while solving this membership issue. This could have been a lot easier and smoother focusing on customer support instead of making feel like an obstacle in her day. At the end, I decided to leave and went to another Crunch in which had no issues

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★ 5

After hesitating for so long, I finally started my fitness journey with Guil Santos, and I’m so glad I did! He made me feel supported from day one, even though I was nervous after years without working out.

Guil really listens and tailored my routine to my goals, body type, and native language. Thanks to him, I’m feeling stronger, more confident, and motivated!

Highly recommend!

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★ 1

Gym didn’t open on time again smh ended up leaving the lot at 530 am.

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★ 4

This gym is ok overall. It offers a number of classes every day that are open to members of a certain membership level. The machines are OK. There have been times when a number of them have been in need of repair and the TVs on several of the machines do not work. I bring my own headphones and listen to music, books or podcasts. The floor of the class room is very very hard. It seems to be linoleum on top of concrete without any type of cushioning. While the gym is kept relatively clean there have been quite a few times that the floor of the exercise room seems as if it has not been throughly cleaned as I have seen a substantial number of hairballs as I have been exercising. I know that they appear to clean the room as I have seen people seemingly doing it it just seems as if it it not done throughly and frequently enough to mitigate the hairballs in particular. They bathrooms are generally clean and stocked.

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★ 1

I was very patient with some no-show instructors, faulty spin equipment, a hydro-chair that was under repair every so often, and initial pestering of customers to try out their personal training program etc under the assumption that Crunch cared about its premium tier customers who always paid on time. However, in bad faith they tried to squeeze one last billing cycle out of me which really rubbed me the wrong way. This is very poor client relations. I'm fairly patient, and would have rated them highly had they not left a bitter taste in my mouth in the end.

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★ 1

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★ 1

Pretty welcoming gym with a friendly staff. Ask for Elanis she gave me a really detailed tour and helped me find the best plan for me

Update- current mgmt is awful how a grown adult has 0 customer service skills or empathy. I explained exactly what I needed when I joined and now the old lady manager said I needed to pay another month which is upsetting enough but the abrupt tone and talking over me after asking how she could help

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★ 2

Not enough equipment for the amount of members, even during quieter hours.

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★ 1

They make it impossible to cancel your membership, and refuse to offer an online cancellation option even though NJ law requires it.

Go somewhere that cares about their customers.

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★ 1

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★ 3

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★ 5

I had an amazing experience here at crunch Garwood. Tahkwan was very helpful and efficient in helping set up my membership. He was absolutely respectful and gave great detail. I am excited to workout here at crunch Garwood!

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★ 5

I’ve been going here for about 8 months and doing personal training for the last 3.
Jake has been awesome to work with. My gains were pretty stagnant going by myself but he really helped me break through and push myself. His schedule is also flexible which is a huge plus for me. I like that he cares about the goals we’ve set for my program and adjusts things throughout to make sure we’re being aggressive but smart. Would def recommend him if you’re interested in training!
Also shoutout to the training manager Guil because he was super responsive and helpful when signing up and adjusting my training plan.

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★ 1

The gym is fine. My review is for they handle billing. I submitted the cancellation form online like I was told I could. I was then charged for 2 more months. I went in person to the club and was told “oh yeah sometimes we don’t process those when they come in online” and was told the only way to cancel was to pay for another month and fill out another form in person. I asked if I could be refunded for the months I was charged after I submitted the original cancellation form, and was told no and that the manager would call me. He never did. I would not recommend coming here

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★ 5

This is the best gym in the union county area! I have been to all of the others and this is by far the best environment. Come ask for Anthony!

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★ 5

Great gym environment, Jake the trainer does a good job looking out and helps bring your workout routine to the next level.

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★ 1

I came here and the gym was not open.It's now 6:15 am on a Friday and the gym is still not open. I'm thinking of canceling my membership because I need to be at the gym at 5:00 a.m.

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★ 5

I recently had a personal training session with Mike Cataldo. He is an exceptional trainer. I had the best work out I've had in many years. He taught me how to properly squat and dead lift. Mike had a wealth of knowledge on nutrition and techniques. I left the session feeling confident, strong, and motivated. I look forward to our next session. He is a gem. He is very friendly, respectful, and fun to work with. Thanks Mike!!

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★ 4

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★ 4

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★ 5

Excellent vibe at this gym. Staff is friendly. I use Mike for a personal trainer He’s definitely helping me reach my goals! It’s always a great workout

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★ 5

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★ 5

Crunch Fitness is an awesome place for training. The Crunch Fitness staff are so friendly and professional. Michael C is an amazing personal trainer that is helping me with my weight loss goals. I have to say he puts you to work and but you see the results. Thank you for being awesome, Michael C.

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★ 5

The gym is a nice place. It’s incredibly clean. Nelson annd Marina are always cleaning the machines. The members are respectful of each other - much better than LA Fitness in Clark. The staff at the front desk is considerate and always helpful. Gina, their boss, has a great handle on what goes on and is a very friendly face. Any question you have you get help. I recommend this gym.

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★ 4

It’s a good gym, with great staff. I started doing the trainer program and I highly recommend (Mike C) ,

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★ 5

Where do I start, what a great gym and such nice people here. Gina was here from the beginning and she is such a great soul-that actually cares about the members. Everyday I walk in Gina always says hi and asks me how I am. It’s the little things !!!! Love her <3

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★ 5

Every time I walk into Crunch Garwood, Gina greets me with, “Hey, Beyoncé! Beyoncé works out at my gym everybody!!” Every single day, without fail, for the past couple of years. She makes me feel so welcomed, and no matter how unmotivated I’m feeling, Gina always puts a smile on my face to help me get ready for my workout. Love her!!!

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★ 5

I LOVE THIS GYM. I have been going here almost daily for about 3 years and been to various public and private gyms and I have never ever met a staff that is so consistently positive and always helping in any way they can.

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★ 5

Great facility and the trainers are fantastic!

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★ 1

When I finally reached General Manager Anthony Ohe, after a day of being lied to and given the run around by his team members he was shockingly rude and dismissive. After a staff member finally admitted they had found my documentation and confirmed that my freeze was indeed valid. They apologized for the mistake and assured me that I was more than likely able to get a refund, stating that a manager would contact me after their meeting and never did.Instead of taking responsibility and after he made an excuse that they "had a day" he then smugly stated he would submit the refund request but was "sure" it would be denied. When I asked to escalate the issue, he laughed and claimed there was no one above him. This location's mismanagement, lack of accountability, and blatant disregard for customers are appalling. I would strongly advise against joining this gym customer service is clearly not a priority here

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★ 5

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★ 5

I have been going to Crunch for about three years now and it's a really nice environment, but what I have noticed is that a lot of people use the place as a hangout spot, and lots of adults and kids go on their phone. I do like the workers, and I think they are very kind.

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★ 3

Good overall but it's definitely oversold and it smells like sweaty men all day

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★ 1

i think her name was Gina… 0/10. Did not know what she was talking about and was very rude/standoffish. Someone needs to go over customer service or they may need another training. Very disappointed. Very unsatisfied. Will be trying other crunches around the area

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★ 5

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★ 4

Great equipment, but due to its small size, it just seems to be overcrowded.

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★ 5

Danny es un estrenador excelente.
Le doy un10 por su forma de entrenar.

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★ 5

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★ 5

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★ 5

What I like most about this gym is the Cleaning Crew. Deigo and the ladies do a wonderful job making sure the gym is always getting cleaned. The bathroom is always clean and stocked. They always have a smile on their face.

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★ 4

Friendly outgoing staff good service ....well kept equipment

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★ 5

I have been a member of Crunch for a while and have always enjoyed working out there. I want to give a shout out to Anthony and Gil (I hope I'm getting his name right), two employees who really helped me out yesterday in a big way. I accidentally dropped my car key inside one of the stair climbers and they actually took the machine apart and found the key. You guys are awesome and I really appreciate it!

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★ 5

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★ 4

I joined about 2 months ago and so far not too bad. Decent equipment, locker rooms are clean and the price is excellent.

The front desk employees are ok. Some of them need to be taught better customer service but again like many reviews left here, they are young "adults" who come off as unapproachable. It's your job to be friendly smh lol. That's management's fault.
The cleaning staff is very nice and work non-stop. Clean gym.

There are A LOT of teens there who sit on machines, on their phones for LONG periods of time, so be ready to deal with that.
Also, after a workout people want to leave, not be roped into donations or other gimmicks at the door, regardless of the cause.

I'm not hating on Garwood Crunch. I like it. No gym is perfect but certain improvements need to be made and it all starts with management. Your employees are a reflection of you.

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★ 3

Kinda packed and some so so equipment but for the price it's solid

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★ 1

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★ 1

Recent changes to class admission are unethical! While signing up for class was always required - now a guard with a list stands at the door to enforce no entry if you are not on the list. The problem is no matter what time you try to sign up the day of the class, it is BOOKED, whether it is 7 am or 11 am. I signed up for a membership strictly to take classes and now will be forced to cancel my membership because the sign up process is harder than going to work. Hopefully this process will change to be able to book the day of the class or increase the class size, as there is more than enough room.

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★ 1

Absolutely DISGUSTED by this location. I went in as a guest to try to see if I wanted to become a member with someone who was already a member. The associate at the front was so incredibly rude. Informed me that I either pay 15 dollars a day or I don't work out since the person I was with did not have that level on their membership. The associate stated these my my only options. The free pass wasn't offered to me. The membership wasn't offered to me. The person I was with wasn't offered to upgrade their membership so they can have guests. I could not believe it. What an absolute terrible customer service experience. Will never join at this location and most likely not even this gym.

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★ 5

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★ 5

Great

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★ 5

Friendly staff, great equipment. Small scale gym where space is not a problem until 5-7pm weekdays. Overall great gym!

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★ 3

It’s a cheap gym so … that’s what you get. I appreciate the wide variety of machines and ample squat racks, you can get the job done for sure while there. However, I wish they had 35 pound barbells like some higher-end gyms. A lot of members lack basic gym etiquette so I try to avoid busy times. Equipment goes missing a lot because nobody puts things back. The worst is when someone just doesn’t reset the bar after they’re done and then I can’t use a barbell because I’m 8 months pregnant and can’t unrack 45 pound weights myself anymore.

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★ 5

I have been a member at crunch garwood for a few years! I love this gym. It is a friendly atmosphere and the employees are awesome ! I have tried different trainers but just couldn’t seem to get into it or enjoy it- I guess you can say we just didn’t mesh well. Recently I hit a bump where I was not comfortable with how I felt in my clothes and wasn’t happy with myself and I knew I had to do something about it before it got worse, so I figured let me look into getting a trainer again. I have been working with Shiquan for about a month now and wow is he amazing. For once I look forward to coming into the gym and working out , he pushes me to my limits that I would have never done on my own. Just when you hit your third set and feel like you can’t do anymore with his personality and motivation you end up getting another one in. If you need help getting back into the grove or just need someone to push you, go ask for Shiquan I promise you will not be disappointed! Cant wait to see my results in the end with his help and guidance!

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★ 3

A little smaller than other locations in the area, but a solid time. Do not come during 5-9 weekdays!!!

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★ 3

I went to this gym for the first time yesterday bc I’m thinking of switching here & I really liked it the only thing is I wish they had a full size mirror in the locker room & there is space to put one in there so hopefully they decide to put a mirror

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★ 1

I’ve been unable to visit the gym since May 14th due to unforeseen circumstances, and despite making every effort to cancel my membership in good faith, I’ve been charged $230. The requirement to cancel in person makes it difficult for those who can’t easily get to the gym, which I find frustrating and unfair. A more flexible cancellation process would greatly improve the experience for members in similar situations.

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★ 4

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★ 5

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★ 5

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★ 5

My favorite goto place! Friendly staff, great classes and very reasonable rates!

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★ 5

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★ 5

Absolutely love coming to the gym. It is very clean.

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★ 5

I love coming to this gym. I am so glad I joined.

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★ 5

I am pretty impressed with how the gym has revamped themselves. There is a lot of newer equipment and the place is constantly being cleaned. There are definitely a ton more classes if you are into that kind of workout. I took a yoga class this morning and it was fabulous. The instructor Clare was great and it was a wonderful class. Highly recommend it.

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★ 3

Been going here for years and it’s good until the heavy bags , there’s no filling in the bags and not even only that it’s so low down you can’t even hit it at all. I would say there should be more filling and higher up like the height of the pull up bars for people who want to box either that I would recommend putting it in the personal training room space

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★ 5

I’ve been coming to this gym for a while now and i can definitely say they have a friendly environment and staff. Today I had a few questions and Quadir was at the front and explained everything well. If i was to recommend a gym in the Union county area it would definitely be this one, beginner friendly and they’ve just added new machines as well! 🤗🤗

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★ 5

Ashley and Quadir were both extremely helpful with my account. Crunch fitness staff is also so friendly and welcoming.

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★ 5

Juan pushed me to the limit and got my legs to grow

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★ 5

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★ 1

It could be 100 degrees outside and they will still keep the front door open. All week it has been disgusting both upstairs and downstairs. 7 pm and it’s humid INSIDE. No idea why they do this, Springfield has the AC blasting and door closed. If front desk is cold wear a jacket.

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★ 3

Great staff however way too crowded and I end up waiting to use machines. Equipment could use an update especially treadmills.

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★ 5

The Biggest S/O SHAQ The Best Personal Trainer At Crunch He’s The Man!! Tap In

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★ 5

S/O The Personal Trainer SHAQ He The Best !! Top Tier

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★ 5

I've been going to this
gym for the last 4 years and am extremely satisfied. It is very clean thanks to the hard work of Rosa and Lydia. And most people wipe their machines down when they're done using them. Also the temperature inside the gym is very comfortable...not too warm and not too cool. Ashley-GM is pleasant and helpful. It's a friendly gym that works for me.

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★ 5

I’ve been attending this gym for 5 years and this is honestly an amazing gym community and the staff is amazing. Shout out to the front desk staff such as Fafa she’s very welcoming

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★ 5

Great experience at Crunch Fitness Garwood. Been my gym for about 5 months now and the utilities and equipment accessible to us are great. I also took part in a prize challenge that they host outside from time to time as a morale booster. Never miss a workout!

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★ 5

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★ 5

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★ 5

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★ 5

Ethan and wess were the coolest trainer I’ve ever Met

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★ 5

From the second I stepped foot in, Elena greeted me with a warm welcome and helped me sign up for my membership. She was beyond helpful and had a pleasant vibe! Thanks to her, Im a happy member at this gym. Shes super friendly and outgoing, just what the front-desk needs. As a whole, the equipment is nice at the gym, especially the new items. Elena was more than happy to show me a tour of the gym and demonstrated how to utilize some of the new equipment. The locker rooms and workout areas are clean and well-maintained. The posts on the instagram account that Elena makes with the other employees and trainers are super unique as well and inviting! Pleasure to be a member at Garwood (:

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★ 5

Great experience at this gym especially with Elena being there always welcoming me with a smile and helping out.

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★ 3

Not Olympic weightlifting friendly - I came for a free trial and asked if I was allowed to do Olympic lifts and the person at the desk told me yes. After doing a few snatches the manager told me I wasn't allowed to drop the bar from overhead. The gym seems okay besides that.

UPDATE: The trainer from the front desk messaged me and apologized for the confusion - saying that Olympic lifting is allowed after all.

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★ 5

nicest gym i been to

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★ 5

The gym is very friendly great environment. Elena is so nice and helpful she is always in a good mood and is very helpful with any questions you may have.

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★ 1

Please read Crunch response, actually blaming me!! FYI i go to the gym to work
out!! Not play on my phone, or sitting on the equipment playing or talking on the phone, or talking on a phone while on a treadmill loud enough for the entire gym to hear..during a workout, thanks for proving my complaint with your ridiculous response, did another kid, employee, or the Manager write that!! If this business doesn't want the serious fitness workout person Don't Singn Us Up! My membership was revoked because kids,sit on equipment, all over the floor, playing on the phone, having conversations loudly,don't come to work out,and I do have
a huge issue with it!! Saturday a woman on the treadmill, rude! Talking on her phone loudly, disrupting my work out! Very inconsiderate,reported me,seriously, lmao I agree with all the bad reviews, the place is run by kids with piss poor attitudes. The manager, lmao the black girl,manager lmao don't know her name, has a piss poor attitude, like everyone says, no business ethics, at all, blamed me, for her unexceptable conduct, during a work out. As a successful business owner myself, she should have been Fired! Definitely not Manger material, the Manager needs to Go ! If ur looking to work out, seriously, do yourself a huge favor, go elsewhere!. The only good thing about this place is it's cheap,. $15 per month, full of $15 dollar
members, now you know why..
As far as getting my money back which i was told i wouldn't, , go to the bank file a claim it works, I've done it before! Here! Now there trying to steal from me Another huge complaint by many... Very poorly run business. Barley a 4 star Rated Business With A lot of Negative Reviews.

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★ 5

The front desk people were very welcoming and helping!

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★ 5

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★ 4

Quadir was very nice and helpful at the front desk.

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★ 5

Trainers are awesome! especially Wesley the PT manager and Ethan!

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★ 5

We love the personal training department people Ethan and PT manager Wes are is great!

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★ 5

Personal training department is amazing and PT manager West is the best. Best personal trainer here is Ethan !!!

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★ 5

this personal training department rocks!!

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★ 5

They are very welcoming and are great at helping me with my fitness journey

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★ 5

always enjoy my workouts here wesley the pt and ethan are my favorite trainers

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★ 5

Personal Training instructors are top notch at Crunch Garwood!

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★ 5

The Garwood Crunch Fitness Trainers are wonderful and very skilled professionals. Give them a try.

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★ 5

This a really great gym and the trainers are really helpful in the gym I would definitely sign up here.

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★ 5

Been coming here for a while and have had great experiences with the gym and specifically the personal training department has been great.

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★ 5

The personal training department is awesome. Ethan is fun and helpful.

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★ 5

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★ 5

Shaq is the man. He will get you right, best personal trainer. 💪

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★ 5

Like the new equipment!

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★ 5

I've been a member at Crunch Fitness for a few months now, and I couldn't be happier with my experience. The facilities are always clean and well-maintained, offering a wide range of equipment that caters to all fitness levels. What really stands out, though, is the staff. They are incredibly friendly and helpful, always ready to offer guidance and support. Special shout out to Tahkwan, the membership advisor, who made my signing-up process seamless. Whether you're a gym newbie or a seasoned athlete, the team at Crunch Fitness makes you feel welcome and motivated. Highly recommend!

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★ 5

Crunch in Garwood is super friendly! Staff is always helpful, and kind when you check in! The trainers walk around the gym to assist with questions. The gym is also kept very clean. I recommend Crunch in Garwood!

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★ 5

Been going here for YEARS!!! and every month gets better with new equipment and the staff is always top notch with helping out whether that be the trainers or the front desk whenever i have questions on my account!! TY CRUNCH GARWOOD !!!!

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★ 1

So far so good, I was looking for a gym with a better atmosphere of members more serious about working out..like myself, a more well kept and clean gym.
So far so good. After Futhre Review A Gym like Any other to may kids sitting on equipment playing on the phone 📱 Asked several times to have the rap music changed with no results. A gym run by kids. And As we all can see everyone basically has the same issue.. of complaints. Plenty of Gyms in the area you can do a whole lot better than this place!

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★ 4

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★ 1

The employees cut my father’s lock at the gym and had two different explanations that did not make sense. My father would never take anyone’s belongings he goes to the gym and doesn’t bother anyone. If there was a misunderstanding and they wanted to search the lockers they should of just asked. He came back into the locker room to see his lock cut and his locker open. They made up two separate excuses, when he asked why this was done. Very suspicious. He has decided not to return because this was a violation of his privacy. He is not confrontational and decided not to escalate the situation. I feel terrible he was violated in this way and doesn’t feel comfortable going to the gym anymore. I am extremely saddened and appalled and I will be contacting corporate this is completely unacceptable.

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★ 5

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★ 5

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★ 4

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★ 5

Awesome gym! Everytime I come the manager Ashley is always so helpful. The class schedule has lots of variety. Definitely with checking out.

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★ 5

Great environment to achieve your fitness goals. Customers service 100% . Professional trainers

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★ 1

Gym is jam packed with kids who are more interested in socializing and taking selfies than improving their health. It is a daycare where kids run free and unsupervised. The majority of their money comes from these memberships so they let them rule the roost. They misuse and break equipment, gather in packs to gossip, sit on machines talking on their phones and take non stop selfies. They are not there to work out, just to hang out. Cheap, dirty gyms are the new hangout spots where mom and dad can drop off their brats and go home and enjoy their wine and reality tv while their ill behaved offspring terrorize their neighbors. I am waiting for a kid to ego load a bar and get injured, then the owners will learn how to properly run a facility. Most good reviews are from staff and the owner herself. The general public isn't ignorant enough to think this is a quality facility. No gym bags on floor because the rug rats steal the freeweights. Another example of kids gone wild ruining it for those of us who are serious enough about our fitness to require more accessories than just a phone to take pictures. If you are even slightly serious about your health and well-being, then run from this nightmare as fast and far as you can. Enjoy the cardio benefit and find a proper gym in the process. If you are considering a different Crunch, be advised that this owner owns more than 1 facility, so do your due diligence or you will encounter the same problems at her other gyms.

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★ 5

Front desk staff is extremely helpful

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★ 5

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★ 5

Friendly environment!

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★ 1

My suggestion is to NEVER even step foot into this establishment.. They managed to make a scamming membership instead of a gym that cares about its members, they make you sign a document that literally handcuffs you to them until they say so.. Terrible gym, dirty, obnoxious staff and terrible service people..

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★ 1

Tried to cancel and they literally scammed me! I’m reporting them to the Better Business Bureau ASAP! also, the General Manager ASHLEY HAS NO MANNERS ! She is actually so rude! Can only cancel in person when a manager is present she won’t come out and there’s never a manager if you need to cancel! Run away! Go to A different gym they are the worst gym ever

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★ 5

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★ 5

Excellent gym

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★ 5

Good gym great manager

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★ 1

Had to move away from Westfield for work permanently due to reassignment. Paid my membership in full and asked about what I could do for a transfer to another location or refund of my money since I only used the gym for 2 months. Refusal to help at all, or give any options. Customer service is completely non existent.

I chose the pay in full since I had heard horror stories about canceling memberships here, and figured paying in full would be more straightforward. Terrible service for service members!

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★ 1

Not enough locations in New Jersey. They'll also increase the monthly fee without notifying you of the change via mail or email.

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★ 5

Crunch Garwood is such an awesome place to workout in. So friendly and so homey! The front desk staff is awesome especially Karolina and Gina who greet me with enthusiasm every time I enter 👍🏾

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★ 5

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★ 5

This gym has the best energy of any gym in the area. Emily was awesome- I bought so many shirts!!

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★ 5

Very good

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★ 4

Love the gym - and the staff is nice - but they need to change the bulbs in the tanning beds especially if I am paying more for those services. Every single time I go some of the tanning bulb lights are out & I always let the front staff know that they need to be changed and nothing gets done about it.

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★ 1

I am not the type to write reviews, but I have been going to Crunch Garwood for about 2.5 years and loved it for the most part up until this year. It has gotten way too packed. I understand it is a public commercial gym, but it has gotten out of hand. A majority of the members are under 18 years old and do nothing but mess around the whole time. They come in groups of 3-4+ and occupy machines and benches/racks for excessive amounts of time. Most of them do not belong in a Rec center let alone a weightlifting gym. Every single one of the trainers (besides Andrew/“AD”) are very arrogant and not friendly whatsoever, ESPECIALLY the ones who run the HIIT classes and whatever other fitness classes are ran. They take up more than half the gym during the busiest hours (4-6) with these classes that sometimes only contain 4 people, yet they still close off half the gym making it even more packed and crammed up than it already is, which seems impossible, but is not. More than half of the desk workers are miserable, the others are pretty nice ESPECIALLY GINA!! She is the nicest worker in that gym and I will miss her very much. And last but not least, the older men. As I said, most of the members at this gym are anywhere between 15-20, but there are still many adults that are active members obviously. But, there are a few men (one in particular), who in a lack of better words, are CREEPS (this is coming from a guy). Like I said, one man in particular who I will not name, but goes to crunch for hours a day around 4-6, every day, and does nothing besides CREEPILY STARE and APPROACH predominately UNDERAGE teenagers, boys and girls. I am one of many people who has complained and pointed it out to other members and the staff about this man specifically who is the worst one, but not the only one. If you go to Crunch Garwood anywhere between 4-6, you more than likely know who “towel guy”/“the creep” is. And from what I hear, he lives in a town no where near Garwood that I will not name. With that being said, the Glory Days of crunch have been gone for a long time and it is getting worse by the day and it’s very sad to see considering this has been a place I have gone to almost every single day for over two years. Think twice before getting a membership here.

Source: Google

★ 5

Source: Google

★ 2

This place is run by a bunch of kids. Depressed and awful staff. No one helps you. Front desk staff are always clueless. Andrew the Manager is rude and cocky for no reason, and lies about how you can use memberships just so they can charge you more. They harass you for money and private info via calls and texts even though you’ve cancelled services. Smelly workout area. Machines are always greasy.
They wouldnt refund my family member who never stepped foot in the gym and wanted to cancel. Also took the $80 yearly fee even though they were informed of the cancellation. They don’t respond to emails. You have to go there in person to make sure they do it otherwise they’ll just lie about it.
Classes below average and not beneficial. Also short class timings.
Everything everyone wrote is true. Don’t come here if you’re a beginner and unless you have your own routine on the machines.
The 2nd star is for Gina she’s great.

Source: Google

★ 4

Gym is always clean and front desk staff very friendly. Gina is always smiling and very helpful, answered all my questions.

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★ 5

Had a great experience at Garwood Crunch Fitness. Elena was a lot of help and made it easy for me. I recommend this gym.

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★ 5

Great Gym very clean and not packed in the mornings. I definitely recommend and staff was very friendly!!!!

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★ 5

Great gym with clean facilities and lots of equipment. Everyone here is so nice.

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★ 5

my favorite gym <3

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★ 5

Elena is an amazing worker!!!!

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★ 5

love working out here !! the trainers walking around are super helpful !! the place is just one of the cleanest gyms i’ve been to !!

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★ 5

I’ve been going here for 7+ years and will never stop coming! I’ve been to other gyms and nothing compares to this one!

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★ 5

Been coming for years, great gym!

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★ 5

Fun atmosphere

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★ 5

Clean gym, great environment to get your workout in, staff are a big help.

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★ 5

I've been a member for 7 years and they have everything I need. Also the staff is great. It's my sanctuary.

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★ 5

Made me feel right at home immediately

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★ 5

Been coming to this gym for years now and it's still amazing. They got all new equipment and it has made such a difference. The manager Ash is incredible, the staff she's brought in this summer has really been outstanding! Keep it up guys.

Source: Google

★ 1

Signed up for free trial and walked out. 1) there was a member walking around in bare feet working out. It’s one thing to be in the squat rack or doing a specific exercise in socks, but to be allowing someone in bare feet to walk around and workout is gross. 2) the gym is not cleaned. Stains everywhere. The gym had only been open for 1 hour 45 min. Absolutely gross. I walked out immediately.

Source: Google

★ 5

great gym. friendly members and staff. i love jim ❤️🙆‍♀️🙆‍♀️

Source: Google

★ 5

Very good environment and really good worker two of them being kate and Mikey both really friendly and make my work out enjoyable

Source: Google

★ 5

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★ 5

Love this place! Nice multilevel gym with great variety of equipment and classes. Staff are awesome and inviting! Great hours to accommodate everyone's schedule. Yes it sometimes gets busy but that's due it's awesomeness.

Source: Google

★ 5

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★ 5

Really great environment, the staff is welcoming, friendly & helpful. Lots of equipment

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★ 1

Despite several requests to cancel service, Crunch continues to charge our account. Be careful signing up.

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★ 4

Been a member since it opened. Wish it opened earlier on the weekend like the week days.

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★ 4

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★ 5

Whoever it is that leaves your establishment at 10pm in the blue car and makes the left out of Kings, that makes enough noise to wake the entire county, please tell them that there are people across the street that are trying to go to bed and sleep and are tired of hearing their obnoxious car. Its not cute, its not hot, its not cool, its not attractive. Its stupid and disturbing the peace and the gym is not helping compensate for being a tool. Gym is great tho..except for that one guy...someone buy that guy a prius.

Source: Google

★ 5

katie helped me a lot today !! the gym was great and i had an amazing experience <333

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★ 5

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★ 5

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★ 5

Great equipment and very friendly staff.

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★ 5

wonderful establishment i feel stronger already

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★ 5

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★ 5

Love it!! But just add the pilates please. Otherwise great place to come to. 😊😊

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★ 4

Good, useful gym. It's maybe half the size of my home gym in Boulder, Colorado, and I went at a peak time, but I got the job done.

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★ 5

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★ 5

great staff, great environment, love the people at the front desk!! i recommend to all of my friends

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★ 5

Was assisted by Alex, very friendly welcoming
Great place

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★ 1

Horrible experience canceling my membership, beware!

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★ 5

Aj is the best front desk

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★ 5

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★ 5

Staff is amazing! Facility is well kept.

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★ 5

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★ 5

A great place, very welcoming and friendly. AJ was very helpful.

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★ 5

Pretty chill place, front desk staff are super nice, I needed help and Aj helped on where everything is. Nice place

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★ 5

Great place AJ Is calm and welcoming

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★ 5

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★ 5

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★ 5

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★ 5

Great vibes

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★ 5

Great gym great employees especially Alex at the front desk so helpful !

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★ 5

Crunch Garwood has a splendid staff, a clean environment and very helpful trainers. I thoroughly enjoy this gym.

Source: Google

★ 5

Great gym!

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★ 5

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★ 5

Best gym in jersey!

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★ 5

Helpful and fun to talk to staff members, and consistently working equipment. Great gym experience.

Source: Google

★ 4

Needs better lighting ...feels run down

Source: Google