★ 1

bad management, bad service, not well kept

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★ 1

Worst Crunch ever!!!!!’n

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★ 5

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★ 5

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★ 1

I joined this gym in January and dropped out in July because I was writing to another one that was closer to my house. When I went to cancel, a week before the next month was due, they said they were going to charge me anyway. But that's not the case. The fact is that the month wasn't charged; supposedly, the card that charged them every month didn't want to go through, and three months accumulated. It completely damaged my credit. They put me on Datacredito, which caused me great damage because I have a small company and now I'm limited thanks to these people. I would never recommend it.

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★ 1

If it wasn’t for my Wellhub pass, this would be the last gym I choose to go to! Not only is the staff super unhelpful and always in a bad mood, they love blasting their music at certain hours and I end up leaving with a headache. It’s a gym, not a concert venue! Also, please do something about your gnat problem — it’s truly annoying to exercise with gnats flying all around me and landing on the machines.

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★ 5

Just got started working out again...nice spot and friendly staff!

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★ 3

Pros:
They’re always cleaning! Shoutout to the cleaning staff, they’re always on it.
Decent selection of equipment
Decent location right off the highway
The women’s showers are awesome
The sauna is also awesome
They recently expanded the space by reclaiming a court which helps a lot with the space

Cons:
Good luck getting a workout in between 5-8pm. You’re fighting 100 other people for equipment..
The space isn’t small but for how many people there are here…it’s rough out here
Some dumbbells are old/worn out and you are pretty much just guessing the weight based on vibe
Lots of the lockers have locks that don’t seem to budge day to day 🤔

Overall, I think this location is doing it well. The employees are always friendly, cleaning staff is putting in work, and clearly it’s working because my biggest issue with this location is how many people are using it. 😂

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★ 1

Horrible experience going here the staff members all didn’t seem to care about their job. I tried asking for help with the equipment and was denied helped overall a bad experience

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★ 1

Not good staff training. Giving so hard time to cancel.

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★ 1

I have a travel pass from another crunch, and when I’m in the area for work, I sometimes go to this location. The other day, an employee stopped me and said something about a “peak” and told me I couldn’t use the gym. No one had ever mentioned this before, and she didn’t even offer me the option to upgrade or for a day pass.

The worst part? I had just taken my pre-workout and then had to leave, which left me jittery and frustrated. I was so upset that I ended up canceling my entire membership.

What happened to good customer service?

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★ 1

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★ 1

Management is absolutely awful and rude. Was a member for 6 years and will never come back again.

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★ 5

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★ 1

Highly disappointed with the management in that gym. Very unprofessional. Felt being trapped with my membership. No one should feel like that! A change must happen!

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★ 1

I wish there was an option to give ZERO starts. Management does a poorly job. Customer service is awful, the manager doesn’t care about the customers. I do not recommend this gym. If you have the chance to go somewhere else PLEASE DO.

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★ 1

I do not recommend coming here, the staff and management aren’t professional!

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★ 1

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★ 1

Cancel my membership thanks.

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★ 5

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★ 5

Nice but they need some machines be updated

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★ 5

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★ 5

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★ 5

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★ 1

Buenas tardes solo para comunicarles el dia de hoy fui victima de robo en los lokers ya que uno deja sus pertenencia ahi y me sacaron mi bielletera y se llevaron todo mi efeftivo

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★ 1

Sleezy staff and overall vibe. Left my headphones on the locker room bench while I peed and someone took them. Checked lost and found but nada, scoped out the gym from the second floor when I saw some tool wearing them. Went to the front desk and the guy I spoke to was up in arms at first enthusiastic about confronting the thief until he saw it was his friend… then he told me they were in fact returned to lost and found but his friend “forgot his” and asked to borrow a pair from lost and found lol… Went to this location since it was an eclipse and it’s lost all its warmth, should have known as soon as they packed double the machines to squeeze every dollar out they can

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★ 5

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★ 1

No regard for membership concerns, emailed General manager multiple times about issues and nothing resolved. Gym is only concerned with upselling pt classes.

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★ 1

Was a member for around 4 years because unfortunately there wasn’t much better in the area. Gym was almost always overcrowded and not cleaned much. Cancelled on June 23 with the paperwork that says so and they are still trying to charge me a monthly fee in July. Highly suggest just going to another gym

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★ 1

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★ 1

SCAM ALERT ‼️🚨
YOU Have to pay DOWNGRADE FEES so you can give the gym less stress? They literally charge you more if you plan to use less of their gym equipments. That don’t make sense????. What kind of scam is this? It’s worse than of the banks which charge you money if you have less money in em, but it still make sense in Banking than a GYM??‼️.
What am I missing why is this allowed or legal

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★ 1

Rude people in gym keep playing loud music on phone in the tight spaced sauna and steam . Like keep your phone quiet or have your buds on. Gym should have some rules for these behaviors or have signs up to keep it quiet for these kinds of idiots. Mostly after 8-9pm

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★ 1

They accept just specific memberships. Those ones are close to their home gym. So if you're from LA or PA, they ll refuse your nationwide membership

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★ 1

How is it that there are so many bad reviews of management, and there is nothing done? Naming the manager, BY NAME, in multiple reviews clearly indicates a problem. The gym response is always "we do apologize for the inconvenience. We hope everything was resolved and we're doing our best to address these concerns"....clearly not.

And the reply ...LMAOOOOO. WILD!

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★ 1

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★ 3

Please get anew hip thrust and hip abduction machine! Ask crunch garwood where they got theirs they are great

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★ 1

I have no problem with gym. The only problem in this particular location is that if you are a women the Manager Josiah and some of the trainers make you feel very uncomfortable. It’s very uncomfortable, and unprofessional as a women to try and get a good workout while the managers, and trainers are trying to interfere and as questions that are none relatable to the gym membership or the workout. Nice gym, but very unprofessional stuff.

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★ 1

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★ 1

Crunch Green Brook since it transitioned from Eclipse has provided a horrible member experience. If you work a 9-5 job and want to work out after hours, good luck finding parking—the available spots are extremely limited. The gym’s cleanliness is another issue; there's a noticeable layer of dust under the weight racks that never seems to get cleaned, and the blue turf area is also very dirty.

While most of the equipment, including the dumbbells, is the same as it was during the Eclipse days, membership dues have increased, with the gym citing rising operating costs. It's frustrating to walk into the gym at 5:00 am and find weights scattered all over the floor, with dumbbells out of place. This seems to be a common problem, especially considering that trainers will scold members for not re-racking weights, but then leave weights on machines while training clients.

The manager is incredibly rude and argumentative when calling in with an issue that was their fault pertaining to billing the front desk placed me on hold and when he finally answered sounding annoyed, I advised asked to speak to him after receiving two different responses which he claimed was me giving him attitude. His demeanor was consistent with the other negative reviews about his behavior which is funny because all reply's to those reviews claim the ownership plains to address this issue with him. The previous manager Nick was always pleasant to deal with and helpful. Amazing how this guy has a pattern of treating the members yet does not get addressed by ownership. It’s clear that the gym is more focused on gaining new sign-ups and boosting its social media presence than on providing a good experience for its members.

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★ 1

Off of first appearance it may look nice from the outside, but there are stink bugs, and other insects crawling around inside. Not to mention, my wife has been going there since it was eclipse. And NEVER had a problem. They hired a trainer by the name of “ Sammy “ that continuously looks at my wife and ask her if she needs personal training when she’s told him multiple times before she is not interested. He’s even going out of his way to give His number. This is not professional at all and reflects on leadership and ownership! We’ll never be going Back to the gym.

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★ 5

My home gym and the gym I teach yoga at!!!! Super clean, front desk staff is THE BEST! (Emily, Marcus, Keyshawn) the sweetest people out there. So many class options and so many machines. They split up their machines so if you don’t feel like doing cardio in one place, you’ll find a machine elsewhere!

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★ 1

Never write negative reviews but it is warranted when the management is not good and rude. Other reviewers have had a similar experience as well, the manager is a severe issue here. If you have the option I’d recommend going to crunch Somerset instead as the staff there is friendly, or going to a different gym all together. The equipment is also old and worn down, especially compared to other locations across NJ/PA.

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★ 5

It's a beautiful gym

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★ 5

Amazing staff. Well maintained gym. Two floors. Can get pretty packed in the evening making parking challenging.

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★ 3

Spacious gym with friendly staff, but it could use more cleaning—especially on the weight stacks of the cable machines, which are quite dusty. Some of the machines are also fairly old.

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★ 1

Tal vez mi reseña sea larga pero lamentablemente es lo que me paso. Lean bien lo que firman.
Tristemente mi experiencia en el gym no fue muy buena al final, quizá debido a mi falta de experiencia con lugares así o quizá por mi falta de inglés. Una entrenadora personal me ofreció 3 meses de prueba para entrenarnos a mi y a madre y yo supuse que a los 3 meses el contrato terminaría y ellos ya no se descontarían los 200 dolares mensuales pero yo no fue así, resulta que el contrato no fue de 3 meses y que yo debía ir a cancelarlo con un mínimo de 30 días antes o sino me cobrarían el siguiente mes, es decir que yo debía cancelarlo dos meses después de haber iniciado la supuesta prueba de 3 meses para que se cobraran solo 3 de esos 3 meses y no de 4 pero tristemente no lo hice y confíe en que solo se descontarían esos 3 meses pero siguieron haciéndolo 4 meses más ya que me di cuenta muy tarde, entonces se llevaron 800 dolares de más sin que yo estuviera recibiendo clases y como no cancele con 30 días de anticipación aun se van a cobrar un mes más es decir que al final habré perdido 1000 dolares ya que no sabia que yo tenia que cancelar esa suscripción para ser sincera creí que era responsabilidad de los entrenadores personales el informar a sus jefes que sus clientes ya habían cancelado sus servicios pero no fue así y tristemente no se me informo adecuadamente desde un principio y ese dinero se perdió ya que ni siquiera se lo entregaron a la entrenadora personal, no tengo idea en donde quedaría ese dinero si nadie lo estaba recibiendo, fui a decirles como pasaron las cosas pero me dijeron que no me lo podían devolver no se porque si ningún entrenador lo ha reclamado. Tal vez deberían tener contratos en español o explicar bien a sus entrenadores como funcionan sus contrato para que ellas nos informen como funcionan sus "politicas" desde un principio. Admito que en parte fue un descuido mio confiar firmemente en su palabra y no saber bien a lo que aceptaba.

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★ 4

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★ 5

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★ 5

Very nice and clean gym.

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★ 5

Equipment is all clean and I can hit every muscle with all the equipment and I really like this gym because it’s relatively close to every Greenbrook house around the area and you guys are very clean and have a good community

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★ 5

Samad did my assessment and showed me the machines i needed to get me started . I haven't been to a gym in 20 years , and Samad was patient and knowledgeable. this place is wonderful !

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★ 5

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★ 1

It’s crunch I don’t expect much from a chain company especially a gym one but this place is the lowest of the low. Better off going the extra miles to the next gyms

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★ 3

Place is fine on its own but the staff could use some help for starters not closing the only drawer 20+ minutes before they close they fix the staff if give it 4.5 outta 5 but man they aren’t too bright

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★ 5

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★ 5

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★ 5

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★ 5

Awesome gym! Love the classes and the front desk staff is so sweet!! <3

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

This is the best GYM, the machines are always in very good condition. “The service is very kind and friendly.” “And what I like and see most in each place and gives me confidence is their very strict HYGIENE AND CLEANLINESS, with everything and everything the best.” “For me, I give them all the stars in their store.” “CHRUNCH FITNESS is number 1 of the best.

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★ 5

Excelente atención, las máquinas siempre están funcionando y las áreas son muy limpias.👌☺️

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

They offer a great selection of equipment, catering to every kind of gym enthusiast. Whether you are just beginning your gym journey or you're a veteran who works out daily, you'll find what you need and enjoy the experience. They have a multitude of fun classes to participate in. The trainers are very knowledgeable and put forth a great deal of effort to ensure their clients succeed. Last but not least, the friendly and dedicated front desk staff who always greet you with a smile. I recommend checking out Crunch.

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★ 5

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★ 5

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★ 5

Nice place to work out..it's quiet..cool front door people..at least I would say ventilation can be tricky..

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★ 5

Excellent! My Professional trainer Margarita taught me very good workouts, and also excellent eating habits and diet. I lost 40 lbs of visceral belly fat

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★ 5

Clean and well maintained equipment. Friendly and knowledgeable staff.A great place for anyone's fitness journey!

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★ 5

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★ 5

Really love 5:30 classes with Jeanne P.!!

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★ 5

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★ 5

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★ 5

Machines are always working and if not fixed very quickly! Super clean gym

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★ 5

Outstanding staff always friendly and helpful. Gym equipment is clean and updated.

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★ 5

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★ 5

Great gym with friendly and knowledgeable staff. Lots of equipment and kept well maintained and organized.

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★ 5

Great community, facilities always clean or being cleaned. There’s always someone around to ask questions. Big enough to deal with large crowds but still feels cozy so that you’re not overwhelmed.

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★ 5

Great manager and staff. The place is clean.

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★ 5

Love this place, great staff, great atmosphere and so many perks with the membership!

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★ 5

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★ 1

The place has everything just have to hire better staff there a man who works there in front of us always asks us for an identification for a minor very nasty attitude

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★ 5

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★ 5

This fitness center is the #1 reason I will reach my wellness goals this year. It is conveniently located, has ample parking, and has friendly and helpful staff.

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★ 5

Long hours, very clean, happy staff, plenty of machines. Very well run gym.

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★ 1

I just left Crunch Fitness in Green Brook, and I have to express my disbelief at the poor customer service I encountered.

As a member of Crunch Fitness in Woodbridge, where I work out, I’ve always appreciated the fantastic staff and environment there.

When my wife told me about the Crunch Fitness location near us, I decided to check it out. I got ready, headed out, and expected to try the gym. Upon arrival, I discovered it was a "SELECT" gym, requiring a different membership. I asked the front desk associate, Eddie, if I could work out for a day to see if I wanted to sign up. When I confirmed that I was serious, he dismissed me and said I couldn’t work out.

This response was completely unacceptable. I requested to speak with a manager, but Eddie told me no manager was available. I insisted that he call one, but he refused to do so.

At this point, I was incredibly frustrated. Coming from a welcoming gym to this was astonishing.

Another associate approached, and I explained my situation again, but he offered no assistance, so I walked out.

I rarely write negative reviews, but I felt compelled to share my experience. I never got the chance to see the gym or its facilities, but my review reflects the customer service I faced. I will not support a gym that treats its community and potential members in such a dismissive manner.

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★ 1

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★ 5

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★ 3

This particular location was large with a variety of equipment, however outdated or old. Still workable. I found it to be rather crowded for a Tuesday late morning/early noon. Really crowded, a lot of traffic in there.

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★ 5

Good

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★ 5

An amazing gym. Ungrateful people like to complain for no reason I don’t get all the negative reviews. Christian is one of the best employees I have ever come across. Him and Brianna have been the greatest addition to the team along with Josiah. If you actually want to be healthy and lose weight without people bothering you then crunch greenbrook is the gym to get it done

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★ 3

Wouldn't consider it "signature" given that most of the equipment looked like a random assortment of machines pulled from multiple gyms existing from the 80s to present day. My home crunch had a sauna with payment of $9.99/month. Was surprised to hear it was $40+ to use this gym with the addition of a juice bar. Spacious in most areas except the dumbbell section. Got the job done, but expected more from a signature gym

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★ 3

I like this gym, they have a lot of amenities,
But most of the machines need repair.
Most ellipticals don't have the holder for the ipad/ tablets for working out. I had to use a string hack.

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★ 1

The manager Josiah was completely unhelpful and unaccommodating when I was unexpectedly told that I couldn't work out at this club despite having a multi-location membership and having worked out several (20+) times at this club already for a few years. I drove out of my way to go to this gym but couldn't work out there with my current membership due to having the "base" membership, while this was a "select" club. He refused to give me any sort of discount on the day pass rate, which was $15 for the day. He said I could drive to Somerset location, which would've taken 30+ minutes, since it was rush hour. After I told another member about my issue, the member agreed to let me use his guest pass. Josiah gave him a hard time about that too, saying company policy blah blah, eventually giving up and allowing the guest pass when the other member got frustrated with him too. Josiah is a poor manager that needs to be right to all costs instead of doing what is fair for the customer/his gym. There was no way I was paying $15 for a day pass. His gym would've profited more charging me $5-$7.5 discounted price than me leaving for the other location or going as a guest as I did. Also, clearly he is not training/supervising his staff well if no one mentioned I shouldn't be working out at the club after scanning in there for over a year. I'm never going back here for obvious reasons, but the reviews saying it is dirty are also true. This is the worst kept Crunch location I have been too, which was unfortunate given that it has the sauna.

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★ 5

A nice place to workout, Christian was kind and helped me to sign in to the gyn

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★ 5

What an amazing experience going to this facility!!!!! The manager and staff were so humble and pleasant. I can’t wait to go back.

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★ 5

Love the new turf they put in! Friendly staff and tons of drink options

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★ 5

Josiah and the Crunch crew is amazing. The club is well kept and my issue today was addressed and resolved.

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★ 1

You pay what you own and they keep on charging you without any answer when you call asking why they keep on charging you if the aacount is not even active ! Personal training program sucks , they don’t ask you if you have any fracture or anything that they need to take into account besides that not even a start as a beginner personal training canceled last minute and after all even him contact me to tell me he was not there anymore , they didn’t even inform me about it , just a dry call no adjusting to your schedule you are paying and you have to accommodate your schedule to them so funny and at the end keep on being charge even though you not even receiving any call to take the class

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★ 1

Beware: Scam Alert

I signed up for a trial membership, but things quickly took a turn. Despite providing credit card details for the trial, they deducted money without authorization. I had requested cancellation before the trial ended, confirmed via email (which I regretfully deleted).

Eight months later, I discovered unauthorized charges on my credit card statement. When I contacted them, the manager refused to help, stating it was their policy not to provide proof of cancellation.

Unacceptable Experience:

•⁠ ⁠Unauthorized charges
•⁠ ⁠Poor communication
•⁠ ⁠Rude customer service
•⁠ ⁠Lack of transparency
•⁠ ⁠No cancellation proof provided

I've filed a formal complaint with the state business department regarding the unauthorized charges and poor customer service.

Avoid this company at all costs.

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★ 4

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★ 1

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★ 5

So far my experience with a personal trainer has been amazing. Glenn is very flexible and he goes above and beyond to make sure my workouts are efficient and effective. Additionally, he is always willing to work with my schedule which I truly appreciate. I have no regrets and I see positive results. Thanks Glenn

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★ 1

Apparently this is a select membership only club and there is a base membership club type. Nowhere is it mentioned that this club is special in some way and people who have access to other crunch fitness gyms can’t come here. Wasted my time driving here to get turned back. Please be clear that this is a special location and people with normal crunch memberships will not be allowed in.

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★ 1

Josiah Phillips very unprofessional and rude . Never answers any questions and let's just put he needs a manager to manage himself
The gym is fraudulently charging cards after we canceled and Josiah is silent we have all the paper trail and when he is questioned he tells you your kicked from the gym 0 stars call the green brook PD on this fraud gym !!!

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★ 1

I normally do not put any reviews to businesses but I think people need to be aware and careful before joining this gym. First of all, the gym is completely full always. There is not enough equipment for the amount of people this gym has currently. Also, if you are thinking of a hiring a trainer, you have to know they are never available or cater to your time. It is always on terms of their schedule and time, not putting the customer first. And don’t even trust anyone that works there, you're gonna need to sign papers or something beforehand to protect yourself because in my case, I canceled my training sessions with my own trainer who told me that she would cancel for me herself and this never happened. The gym kept charging me $600 every month even after I contacted the manager and place of business constantly. The manager is Josiah Phillips and my experience with him was unpleasant. He was rude condescending and not understanding at all. I had to consistently chase him down for three months, leave voicemails and send emails just to never get any response back. And after having a conversation with him today, he dismissed the proof and screenshots I had that showed my trainer telling me she would cancel it for me. Not only that, he also told me if I was not happy with this then I cannot use the gym knowing the fact that my monthly membership is a separate thing that I have already been paying for every single month. To top it all off, do not trust them when they say you wont lose your personal training classes and can easily make them up later, because they still owe me 2 months of classes but now since I am not even allowed to go back, I lost them. Just a super unprofessional place and there is definitely better places than this crunch location .

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★ 1

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★ 1

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★ 5

My Personal Trainer Sammy is amazing! Works well. Got me into boxing and works at your pace. Easy to talk, easy to work with.

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★ 1

Staff is unprofessional and not up to par. Other Crunches are held to a certain standard which this one does not follow in suit. Bugs crawling around while you lift , machines stay broken for weeks on end . My car was Keyed and the manager said he would get back to me with what happened after looking at the cameras . And nothing was reviewed nor did anyone reach out . Don’t recommend this gym at all.

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★ 1

My son's car was vandalized in the parking lot and the gym refused to review security footage and or help. One of their personal trainers "Sammy" verbally assaulted my son a few months before the vandalization of my sons vehicle. Horrible experience

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★ 5

Lugar con equipamiento en buen estado con excelentes entrenadores, aprecian mucho a Samuel excelente entrenador 🌟

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★ 1

Manger Josiah has very bad attitude, false informations.
They gave you a wrong informations at first then they switched up on you after a few weeks telling you sorry it was wrong and they want to switch things around. That the definition of a scam.

Here's the story for people are interested and Crunch corporate to review.
When I open my membership I asked if I can add my 12 years old son as guest and pay the premium membership because this is actually the only reason to join this gym since I have some sort of disability. And it's the gym near to my house.
I was informed by the front desk team member that was ok. and there's no issue.
Today after 3 weeks for going the gym 4 days a week with my son and he signs at the front desk tablet as guest each time the managerJosiah told me I have to open a membership for my 12 years son not to let him in as guest, has to be 14 years old to be a guest. Like 12 years old can go to the gym in his own now!
If this is the rules why I was informed something different? And how come 3 weeks we have going and no one says anything!

I told him that's not I was told at first and we are coming different times with different team members at the front desk sign in the tablet with no problem.
He said sorry everyone was wrong, if he is the manager and all of his team members are wrong that's really a poor management and sort of a scam with the wrong information. Not to mention about the broken machines never get fix since I joined 3 weeks ago there.

I told him if this the case after my workout I may come to cancel my membership then he didn't let me go inside he said I actually will cancel now. I asked him about the reason because I didn't even raise my voice or violated any thing. He said I can cancel any membership to anyone at anytime if I want to. He just didn't like that I said I may cancel my membership because the false information I was given to get.

He refused to give me any cancellation papers, he refused to let talk to anyone he threatened me to call the police to make me leave since I kept asking him for paperwork to state the cancellation.

I waited for the police to arrive so I can have a document of the situation since he doesn't want to give me anything.

If this the rules of your gym please
I hope someone from the corporate or the owner reach out to me and visit this location to see the poor management over there.

@Crunch Fitness

Source: Google

★ 5

After many years of wanting to do some strength training I finally joined Crunch. A friend of mine recommended Glen Bates as a trainer. I could NOT have made a better choice.

Glen is soft spoken , patient and worked with me ( was mid 57 years old when I started) around my schedule. He makes sure that one follows the form ( avoiding injury at my age is paramount) and warns you of the pitfalls if one does not do it right.

Initially I was finding it hard to be regular. Now, I have been more regular and find dramatic improvements in just 1.5 months. The workout focus on 3 sections upper-mid-lower and I feel like my muscles have come alive - like in the movies when an old Transformer wakes up!!.

My balance, posture ( I am in a sedantary job) and overall gait has improved dramatically. Not mention that the brain automatically avoids junk food, sugar and caffeine.

Anyone seeking to improve their physical conditioning would be well advised to work with Glen Bates !

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★ 1

Nice try. Over a month and no response from corporate or manager.

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★ 5

I cannot recommend Sammy Uribe highly enough. From the moment I started working with him, it was clear that his expertise, passion, and dedication to fitness were unparalleled. He’s always had a positive attitude and motivational approach that makes every workout enjoyable and rewarding. He also takes time to educate me on proper techniques and the importance of recovery, ensuring that I not only reach my goals but do so safely.

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★ 5

Joined this gym a couple of months ago. Like the variety of machines and cardio equipment. Glenn is my personal trainer and I highly recommend him. Overall satisfied with my membership and personal training sessions.

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★ 5

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★ 3

The gym needs an upgrade but it works for me and lots of things there needs to be dusted off

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★ 5

I am very satisfied with my result, my trainer is Glenn,he understood my physical capacity from the first training session, the results were incredible! Thanks Glenn! 100% recommended !

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★ 4

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★ 1

Falling apart

I've visited a few different Crunches and this one is by far the worst. Live bugs on the crawling on the workout floor, locker room smells awful, rules not enforced (see guys with their shirts off for half an hour) staff at front desk unhelpful, often not there at all.

Asked if they had workout bands anywhere and got laughed at "Nah if we had any people would steal them." They could easily hold them at the front desk and ask for collateral, like other Crunches do. Actively avoid this one if I can.

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★ 5

I have started training at the this gym with personal trainer, Sammy, and I can see so much progress in my body. Sammy is very disciplined and amazing at what he does. He has the patience to teach you the correct form and he is extremely humble. He takes pride in his work! He pushes you to the limit and makes you realize how strong you can be. I wish more trainers were this passionate with their clients because it makes you feel like you can accomplish any goal as long as you have the right trainer guiding you. I’d recommend Sammy to anyone looking for that extra “push”. If you want to see your body transform, just go to him !

Source: Google

★ 1

Staff and management are deplorable. Trainers do not clean up after themselves but have no issue interrupting your workout to rudely accuse you of making the mess. My trainer quit and nobody told me for a month even though Glen insisted I was contacted when I expressed I was unhappy nobody told me (nobody contacted me anywhere) and i was then charged an extra moth after cancelling. only 3 weeks and 10 phone calls asking about the refund later did I finally get my money back. Glenn would speak over me and trip over his own stories as to why the refund was taking an extra 2 weeks. No respect for clients at all and corporate is unreachable.

Source: Google

★ 5

I started working with Sammy back in March and let me tell y'all the improvement I made with him is insane. Learned so much and now I’m doing so many things never thought I could, he pushes you for greatness. 100/10 trainer if you want to genuinely grow on your journey book with him!

Source: Google

★ 5

Great workout experience

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★ 1

Exercise Classes are to crowded. There are people that don't pay for the classes and people just walk in that are not members. Management and the front desk does not doing anything about it. They are either on there phones or just chatting at the desk. Many people have complained but they just don't care for the customers who pay. It is unfortunately the place is going down hill fast.

Source: Google

★ 4

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★ 5

The gym is very clean and has everything you need to get your body right. Check out Coach Sammy. If your need a personal that will really work you out and your body looking right. Ask for Coach Sammy.

Source: Google

★ 5

I have been a member of Crunch Fitness for several years and thought I knew what a good work out was until I met Sammy and began to speak with him. He gave me a new variation to the exercise I was doing. The variation blew me away and I thanked him for his advice. A couple of days later Sammy stopped to say hi and gave me a suggestion on another exercise, which I never thought of. We began speaking about training and I signed up for several training sessions. Sammy put me through a calisthenics workout that wore me out. He then brought me over to the bags and showed me a boxing workout that was awesome. Using Sammy as a trainer has changed my philosophy about going to the gym. I have also dropped 15 pounds within the last month and went down in clothing size. If you’re looking for a trainer who trains outside of the box, I would highly recommend Sammy. You will not be disappointed.

Source: Google

★ 5

Es un lugar muy especial para que te ejercites y tranquilo las personas son muy amables y respetuosos ❤️❤️

Source: Google

★ 5

Great gym, have had a great experience personal training with Sammy he switches up the workouts and challenges you to do things you wouldn’t normally do!

Source: Google

★ 5

I can’t say enough about my personal trainer Sammy. He does an excellent job at tailoring my workouts to target EXACTLY what I need. He has encouraged me to challenge myself. Even though I go to the gym daily he explained that I had plateaued. He even did a great health assessment, then showed and explained things that I wasn’t even paying attention to! I love my HIIT and Zumba classes but this training is sculpting me a NEW body!!!!

Source: Google

★ 5

Coach Sammy is the best🫡

Source: Google

★ 1

Fees increased and yet - no one is cleaning this smelly, dirty place.

Source: Google

★ 1

Do not waste your time energy or money on this place archaic,vibes horrible run down gym. Joined and was given a month free never even signed a contact 7 days later sent an email to manage (Nick) no response again another email all in which I saved. Left numerous Messages again no response. Then all of a sudden getting email from their Billing department says we are concerned. What a joke I again sent emails including the proof I sent to cancel my membership.then come to find out the former manger is not even there since January where is his emails going.NO RESPONSE now I have a collection agency calling me over and over and my membership is not even cancelled still even though I haven't been there since November. Cancelled after less than a week now 6 months later still dealing with these people. Signed a disabled educated Veteran

PS fix it and I will promptly edit my review

Source: Google

★ 5

Best gym in the area

Source: Google

★ 5

Great customer

Source: Google

★ 5

I needed to get back into the gym and really get focus on becoming discipline with my over health. Working with Glenn was amazing and helped a lot. He was patient and thorough in explaining the benefits of the different excercises. Most of all, with work my schedule can be crazy but he was accommodating and gave me the push I needed. Overall great experience and made the gym far less intimidating than I'd imagine.

Source: Google

★ 5

I trained with Glenn Bates he is an awesome trainer and he really got me where I need to be. I see improvement overall

Source: Google

★ 1

They literally only scam you here so only sign up if you wanna get scammed. I was charged an annual fee even though my membership was on hold. No one ever told me I would be charged that fee. I came in to speak with the manager, Josiah and he was super rude and emotionless. Not the way to speak with a customer. I waited over an hour to speak with someone to waive the annual fee to be told in the end “I’m not gonna do anything about it”. What a horrible experience.

Source: Google

★ 5

training with Glenn has been a great experience! I highly recommend his personal training services

Source: Google

★ 5

Had 12 weeks personal with Glenn for strength and flexibility training for my softball leagues. Excellent workout, wore me out. But effort was well worth. Highly recommend Glenn as a personal trainer.

Source: Google

★ 3

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★ 5

Just review on my trainer Glenn I had awesome effective sessions with him. He keeps you accountable and also is great motivator. I want to say thank you to Glenn for starting me off on my gym journey.

Source: Google

★ 3

Good location but not clean on the inside..

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★ 1

Don’t mind the old equipment but what I do mind is rude staff. There’s a class today and I went to the corner to stretch and I was told to move with an attitude. I don’t mind moving but I don’t appreciate sarcasm and passive aggression. Female trainer. Green pants white shirt looks like she’s in her mid 40s. Sad way to get a bad review but people need to learn to speak correctly especially if you’re a trainer representing the gym.

Source: Google

★ 5

Solid team at the front desk. New space is worth it.

Source: Google

★ 1

I been trying to cancel my membership. Everytime I call they say the manager is busy and they will call me and they never do.

Source: Google

★ 3

Need new machinnes is very old smell little bad

Source: Google

★ 1

I have been a member at this gym last year and signed up for personal training service. I told the manager/personal trainer EJ that I was working with that I would like to stop the training service as I am traveling and could not schedule sessions. He said that he will put me on hold until I am back. I later informed him that I am not going to continue with the training as it was not giving me the desired results. He did not inform me that I need to do the paperwork and said he understood. I even got a call from the management asking me why I am stopping personal training and I informed the same. They never mentioned that i need to do paperwork to cancel. I am extremely disappointed and angry with the gym for charging me for personal training services for 6 months after I this. I later checked and was so surprised and when i called them they said that the manager who i spoke with quit and they have no record of me canceling. For those six months I was not even scheduled any sessions and no trainer was assigned to me or scheduling my sessions even though i was being charged 640$ per month. This is unacceptable and unethical. It's unfair to continue charging customers for services they are no longer using. The lack of transparency and consideration for customers' concerns is appalling. I urge others to be cautious when dealing with this gym and to be aware of their billing practices.

Also the manager that was working at that time called me many times to ask for money for personal reasons after i stopped training with him which caused me to stop going to the gym in order to avoid confrontation with him.

Source: Google

★ 1

I was stopped by an employee in the gym who brought me back up to the front desk and stated that my membership was no longer good at the Green Brook location because I got it at the Somerset location. This was the first time this happened and I’ve been going to the Green Brook location for about a year. When I spoke to Somerset on the phone, they said that my membership should be fine at the Green Brook location.

The employee at the Green Brook location also told me that I couldn’t transfer my membership over, I had to cancel it and open a new membership with them. An employee from the Somerset location told me this was false and that you could transfer your membership to a different gym location. After having issues canceling my membership with Somerset, I called Green Brook to try and speak with a manager. The manager that I spoke to was very rude, unprofessional, didn’t let me speak, and told me that customer service was not his job. He told me that his job is to let himself talk and not listen to what customers have to say. I will never return to Crunch and was shocked to see how management treats their customers.

Source: Google

★ 2

Solid equipment some machines are old but work, Half of the staff are good the other half are so unfriendly that, I canceled my membership and went back to retro. Men’s bathroom sauna and steam room all stink like crazy don’t know if it’s the people or the place but both are usually not to clean. Overall I just go sometimes because my friends won’t switch gyms.

Just in case there is proof needed I went to the gym I have pictures below, also if one of the employees or managers has a problem they can also bring that up with me I’m pictured below.

,Thank you

Source: Google

★ 1

It is actually laughable how bad the management here is. My family has had a membership here for get this... over 10 years. I have moved to Philadelphia and requested cancelation. They told me I have to come in person to do so, again I am out of state so that is not really an option. I was told I had to send in a letter, I did send in a letter. I called management, they gave me a runaround and did not cancel my membership. I have never experienced such terrible management. This establishment is laughable.

Source: Google

★ 5

Source: Google

★ 5

New renovated room, so much room for many activities; renovated steamroom , great for meditation and feel for humidity

Source: Google

★ 1

Beware charged me for personal training that was never received ....getting the run around for refund for months now...

Source: Google

★ 3

I signed up at the beginning of this year 2024. The steam room was not working the entire time(more than 30 days). Sauna is small hardly 5 people can sit. It’s overcrowded. 25% of the equipments are old. TV’s in the treadmill don’t work.

Update Feb 9th, 2024
Steam room is fixed.

Source: Google

★ 5

Source: Google

★ 5

The gym has all the amenities I need. I don't have to wait for machines. Staff is very friendly.

Source: Google

★ 5

I take Andrew’s class on Saturdays, he giggles a lot and does this 😝 an amazing gym!

Source: Google

★ 5

Aidan and Berto are the best employees at Crunch in Greenbrook. Give em a raise!

Source: Google

★ 5

Very nice

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★ 5

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★ 3

Unfortunately the only reasonably priced gym around so it's incredibly overcrowded. It's dirty and smells like B.O when you walk in. The sauna doesn't work, the TVs barely works and overall just looks very dated and needs an update. Doubt I'll keep my membership much longer.

Source: Google

★ 5

Huge facility with a lot of equipment. Very clean and a great place to workout!

Source: Google

★ 1

They always have the men's sauna broken, when you ask they don't have an answer, I never find a manager to ask, it is unacceptable that one is paying on time and they don't repair things

Source: Google

★ 5

Source: Google

★ 5

The facility is clean, there’s a variety of equipment, and the staff is very friendly. I’m glad to be back here working out!

Source: Google

★ 5

Bri is the best! Her professionalism was the deciding factor in me joining.

Source: Google

★ 3

I enjoy attending this gym but I think thieves are rampant because I was deliberately stolen from in the women’s locker room. Someone stole my fiancé’s mini speaker that was tucked behind my gym bag all the way past the sauna on the table across the steamer where most gym members don’t even reach. This isn’t the first gym this happened to me in because my sneakers got stolen at Retro in Greenbrook so I don’t want to completely judge the thievery levels but since I am terrified for my well being and belongings getting invaded; I should blatantly put it out there to make sure others don’t leave any expensive belongings around in the locker room because it will most possibly get confiscated. What’s interesting is that it ended up being found by Crunch reception right before I was about to file a police report with the discretion of Crunch reception telling me to do so. Overall, I appreciate all the staff members and the luxury of getting my workouts in.

Source: Google

★ 5

Great gym environment. Bri and MG at the front desk our very nice and they help with any questions you may have and MG makes great shakes !

Source: Google

★ 5

Margarita and Jeanne are intensely motivating during their early morning classes. I've been attending this facility since September and I now come 6 days per week because I love all of the HIIT and Ride classes that they offer.

Source: Google

★ 5

Margarita is an excellent trainer- she is professional and knowledgeable. Highly recommend her and Crunch!

Source: Google

★ 4

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★ 5

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★ 5

I've been a member of Crunch since before it was Crunch and couldn't imagine going anywhere else. I literally attribute all of my successes to Margarita. Love that woman and my Crunch family!

Source: Google

★ 5

Great workout today with Margarita💪❤️

Source: Google

★ 5

Source: Google

★ 5

Been coming to this gym since it opened in 2018 and have loved every second of it! If you want the best class with the best trainer, make sure you take Jay’s class because she’s awesome! She makes it fun coming to the gym. this place has great equipment and awesome environment!

Source: Google

★ 5

Love this gym! I have been a member here since it opened. My favorite classes are with Jay. She’s amazing!! Always a good workout and she’s extremely motivating. She encourages you to do your absolute best and try, even if you’ve never done the exercises. Highly recommend!!!

Source: Google

★ 5

Jaylin, is an amazing instructor/trainer. She’s attentive and very knowledgeable about the exercises. Never a dull moment and always challenging.

Source: Google

★ 5

Jaylin is the bomb!!! Very challenging classes and always encouraging!

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★ 5

Monday, Tuesday, Thursday HIIT classes are awesome!

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★ 5

I’ve been coming to this crunch for almost 5 years and I was never interested in the classes at other gyms but have LOVED Jays HIIT classes twice a week, with my added individual training with Quay I’ve been motivated to come to the gym daily. Totally worth it !

Source: Google

★ 5

Jaylin does the best group classes!

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★ 5

Jaylins class is the best an addictive

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★ 5

The place is really nice and has a lot to offer. We recently moved to the area and Nick helped us with transferring our membership issues, and was more than helpful throughout the entire process. I can’t wait to start working out here!

Source: Google

★ 5

Buen gym, espaciosos, full máquinas y con trainer personalizado si lo requiere

Source: Google

★ 5

Great chain to train at. The staff is supervivencia and friendly. It is always clean

Source: Google

★ 3

Source: Google