★ 1

Source: Google

★ 5

First off, the price. The bang for your buck that you’re getting out of Crunch Fitness Paramus is unlike no other, truthfully. I remember when I moved up to North Jersey in July of 2024 I was browsing gyms such as Planet Fitness, Fitness 19, Powerhouse, LA Fitness, etc and I made a comparison chart about each gym comparing the price, equipment and cleanliness and I felt like every gym had at least one of those three qualities. Planet was cheap and clean but not the best equipment, fitness 19 had decent equipment, was clean and a medium price, Powerhouse had great equipment but the price was insane and LA fitness had good equipment but a high price and it smelled 😭😭 so I genuinely felt like I’d never find a decent gym to workout at and shot my shot one last time and it was at Crunch Paramus. The equipment was top tier, super clean, friendly staff, GREAT selection of energy drinks and I was genuinely so suprised about the price that I deleted the comparison chart immediately because going with crunch was a no brainer. I’ve already put my dad, girlfriend and best friend on you guys so keep it up! Best gym in North Jersey! And I don’t write reviews on places unless I really think they deserve them!

Source: Google

★ 5

Place is clean and the great thing is it has six platforms which is great for the sport I do. Five stars!

Source: Google

★ 5

Source: Google

★ 5

Great gym!

Source: Google

★ 5

Amazing service, got free shake!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Jen, is a great person who really cares about what she does and is passionate about fitness and nutrition. She really helped me out select a great drink that was extremely good and really helped quench my thirst. She really gave me a good experience. This is the overall experience I get from Crunch Paramus as they are very professional.

Source: Google

★ 5

Source: Google

★ 4

Cool vibe.. not so crowded.

Source: Google

★ 4

Today the furnace is leaking and there is water flowing out of the men's locker room into the main exercise area. Hope it is fixed quickly.

Source: Google

★ 5

Amazing gym and such nice staff!!!

Source: Google

★ 5

Spacious , new equipments , respectful clientele and reasonable rated . Great spinning classes .

Source: Google

★ 5

Source: Google

★ 1

Over billing issues and zero customer service. The only good thing you’ll get is the tour. After that you’re on your own in a poorly maintained and managed gym.

Source: Google

★ 5

Amazing experience! Chris was a informative and went above and beyond for us.

We are very excited to be partnering up with crunch fitness!!

Source: Google

★ 5

The staff was very knowledgeable and informative about all the promotions and answered any questions I had about the gym.

Source: Google

★ 5

I love Crunch Paramus. My daughter, husband and I go here. Recently took personal training from Ava. She is excellent!! Focuses on form, motivates. Clark and Tony trained my mom both were excellent too. Max is good too. Staff is always smiling kind and helpful. I strongly recommend this gym

Source: Google

★ 5

Great gym, great staff, and clean.

Source: Google

★ 5

Great atmosphere

Source: Google

★ 5

It’s a great gym has everything you need and is clean and comfortable to work out in

Source: Google

★ 1

Unfriendly policies- they charged me late fees for expired card on file. They never communicated that card was declined or to update payment method. Wouldn’t allow me to enter the gym without paying late fees despite being a member for several years. They don’t know how to treat customers…
Beware of this Crunch location and their unfair money making tactics

Source: Google

★ 5

Always great service. Make the best protien shakes at any gym and great staff. The manager is sweet and understanding

Source: Google

★ 1

This is now the third time I’ve come to this place and nobody has been here to open the gym. People just standing in the parking lot waiting. Ridiculous

Source: Google

★ 5

Been a member for almost 9 months now, comfortable gym with plenty of equipment. Busy when it's busy but at night or early morning it's perfect, friendly staff and clean!

Source: Google

★ 1

first time working out after work on a friday and i didn’t realize what time they closed and miss blondie worker was so rude telling me she was gonna turn the lights off on me. a simple hey we’re closing woulda been nice:)

Source: Google

★ 1

Their business model is terrible. They prioritizes potential clients over alreay a member. I was waiting for hydro massage which I heard it's going to be about 7 minutes. When I asked after about 10, worker told me he sent another potential client because she might sign up. His excuse was that they are tying to get more customers. If you are that rude to exsiting client, a loyal customer will turn back.

Source: Google

★ 5

Source: Google

★ 4

Good gym. Kind of busy sometimes, but not the worst. Pretty good selection of machines.

Source: Google

★ 5

great gym to go and start at!!very good environment

Source: Google

★ 5

Very good service and great place to start your journey

Source: Google

★ 5

Very good. Best of many gyms thus far ESPECIALLY. PLANET FITNESS....that lies about clients conduct. JUST BECAUSE they were told to get a plumber and address hot water and pressure. Issues. CRUNCH FITNESS DIDNT HAVE THESE ISSUE S AND IT IS A BETTER GYM WITH FAR MORE EQUIPTMENT VARIETY..

Source: Google

★ 5

Friendly staff, clean gym

Source: Google

★ 5

gym very clean, love new additions

Source: Google

★ 1

Source: Google

★ 5

I love coming here, the machines are always in great condition and the staff is super helpful and kind!

Source: Google

★ 5

Adrian is the shake master someone told me and I believe it .. lol shakes are tasty ✅👌

Source: Google

★ 2

Nice sized gym with standard equipment. Wish they would invest more in smaller equipment like bands and what not for the gym users not taking classes. Warning that the majority of people using the free weights do not follow with putting weights back correctly in order. One of the most disorganized gyms I've used. But there's also a large number of people at times so it's understandable.

Edit: Gym has somehow gotten worse over the years. Broken, paper towel dispensers and air dryers. Perpetually dirty too. Worst Crunch in a 20 mile radius

Source: Google

★ 5

All of the staff has been so nice to me and i’ve never met people so happy to help someone who doesn’t know what they are doing lol!

Source: Google

★ 5

I had such a great experience especially with the kickoff! They make it so easy and they’re so nice and willing to show you what to do.

Source: Google

★ 5

For the price it's where I go for cardio.

Source: Google

★ 5

Karyme is the best worker ever when i signed up for the student plan it was so easy! Would definitely recommend!!!

Source: Google

★ 5

Great gym and all the personal trainers are wonderful, friendly and very knowledgeable. Tony makes great smoothies and will make them according to your fitness goals.

Source: Google

★ 5

nice, clean, gym! would workout here again!

Source: Google

★ 5

Crunch Paramus is a top tier crunch. Adrian puts passion into every single shake he makes and they are phenomenal!

Source: Google

★ 5

Great gym, equipment recently updated, cool community.

Source: Google

★ 5

Best gym on earth word to my motha

Source: Google

★ 5

Excellent service, Adrian was extremely helpful.

Source: Google

★ 5

Best crunch around, new equipment is awesome+staff is super helpful

Source: Google

★ 5

Source: Google

★ 5

All of the workers are so kind, they’re always very conversational and helpful in the case that someone needs exercise help

Source: Google

★ 5

Adrian is the best worker on be ever met in my life best crunch ever

Source: Google

★ 5

The redesign looks awesome. Better layout and more space. Love it.

Source: Google

★ 5

Great service here, has improved from last year. The protein shakes are my favorite!!

Source: Google

★ 5

Marcelo was super helpful and gave an amazing tour. Was super informative and made everything super comfortable.

Source: Google

★ 5

Love this place. Their group classes are awesome. Love zumba and yoga.

Source: Google

★ 5

i’ve been coming here with my friends for over a year i love it highly recommend the tall guy with curly hair he’s really nice

Source: Google

★ 5

They did an amazing job with the renovation, this place is always extremely clean, never too crowded and and the staff is very friendly

Source: Google

★ 5

Marcelo was great. My shake was really good. 10/10 would definitely get it again!!

Source: Google

★ 5

Nice gym, Marcelo at the front desk was very helpful. Will be coming back.

Source: Google

★ 5

Renovations are looking good! Clean atmosphere, new equipment… Big Fan!!

Source: Google

★ 5

Good equipment, friendly staff, and shakes are so good!

Source: Google

★ 5

Yo this nice

Source: Google

★ 5

Great service, these guys went above and beyond.Chris, Adrian and Jose I appreciate all your suppurt.

Source: Google

★ 5

Kali, Chris, Kailani are the best crunch fitness employees. Their dedication to this gym is admirable. They answer any all questions you may have. The Paramus is only great because of the people who work here.

Source: Google

★ 5

I’ve been a member at Crunch Paramus for a while now, and overall, I’m really happy with the experience. The gym has a great layout, tons of equipment, and it rarely feels overcrowded—especially if you go during off-peak hours. The staff is friendly and professional, and the vibe is welcoming whether you’re a beginner or more advanced in your fitness journey.

Source: Google

★ 5

FYI. New leg press machine needs maintenance. Making noises

Source: Google

★ 5

Great atmosphere, plenty of new machines to workout on.
Many different trainers to suit your specific needs.

Source: Google

★ 5

Nice place to work out. I like the layout and the protein shakes are good. S/o to Chris who made me a delicious pb cup lite!

Source: Google

★ 4

The machines and weights are all feeling great since the remodel, love how they rearranged the equipment and added new machines. Other than the fact it's usually pretty busy, it's an amazing deal for a very good gym with a lot of nice people. Would definitely recommend this gym to any locals.

Source: Google

★ 5

Source: Google

★ 5

new dumbells! let's go!
now fill the potholes.........

Source: Google

★ 4

Source: Google

★ 4

Great gym! It gets a little crowded sometimes like any other gym. There'scourtesy amongst members. And the staff is nice too. Also, the remodeling is looking really good!

Source: Google

★ 5

Source: Google

★ 5

Working with Ava has been a fantastic experience. She’s incredibly professional and took the time to understand my specific needs and goals. The fitness plan she created is tailored perfectly to both my physical abilities and personal objectives. Her support, attention to detail, and positive energy have kept me motivated every step of the way. I highly recommend her to anyone looking for a trainer who truly listens and delivers results.

Source: Google

★ 5

best place ever 10/10 come here

Source: Google

★ 5

I like how the new renovations are coming along all the new mechanics are amazing and looks a lot better

Source: Google

★ 1

I've been trying to get in contact with this gym for the past 2 days every time I'm number 1in line the call just disconnects.

Source: Google

★ 5

The new remodel looks great. This is a really great no frills gym with really wonderful staff and members.

Source: Google

★ 5

I go in the morning to this gym. I like how its not too busy and its also consistently improving. Especially recently they have been adding new machines. They play good music, have a clean gym.

Source: Google

★ 5

Great machines, awesome shakes, and super helpful staff! Not overly crowded on the weekends, so you don’t have to worry about a crowd. Highly recommend!

Source: Google

★ 5

staff is nice, gym is clean, members are always nice, even has protein shakes freshly made! i would recommend for any new or veteran gym go-ers!

Source: Google

★ 5

The staff here is so helpful and positive when I walk in early! The protein shakes are delicious and with the price of eggs it has become my favorite substitute protein 😆… this gym has kept me consistent and I’ve lost 30 lbs since Oct. I love the tan bed too!

Source: Google

★ 5

My trainer Alex was awesome highly recommend him to anyone looking to get in better shape

Source: Google

★ 5

Friendly staff, clean equipment, a variety of different classes and they make the best shakes!

Source: Google

★ 5

Friendly staff, specious gym

Source: Google

★ 5

Such good equipment

Source: Google

★ 5

Crunch fitness is a really well put together gym. The machines are easy to find and are effective.

Source: Google

★ 5

I love crunch fitness the workers are great and welcoming, They treat you with 100% respect and help if anything is needed.

Source: Google

★ 5

Good gym with new equipment. Highly recommend!

Source: Google

★ 5

Great gym, new equipment, manager Chris is the man.

Source: Google

★ 5

Best crunch/ gym in the area. Staff and equipment around!!

Source: Google

★ 5

I’ve been training at this location for about 9 months and have made a lot of progress. Trainer Alex is engaging, knowledgeable and adaptable with my training program and makes me look forward to working out. Highly recommended

Source: Google

★ 5

Clean Gym, Solid Equipment, plenty of space to workout.

Source: Google

★ 4

Experience was good, not too crowded, Chris at the front was super cool , and offered us protein shakes. Overall great experience.

Source: Google

★ 5

Great Gym. Just renovated and is amazing.

Source: Google

★ 5

Great gym, love the protein bar with overall great staff.

Source: Google

★ 5

Source: Google

★ 5

I enjoy working out at Crunch Paramus. The staff is friendly and the facility is always clean

Source: Google

★ 5

Amazing equipment and staff could use more upgrades machines

Source: Google

★ 5

I love the energy and the solidarity of the team, good vibes and enthusiastic support of the team

Source: Google

★ 5

Joined in early February 2025 at Paramus gym. I enjoy the group Zumba classes, especially with instructors, Janet and Althea. Music is great and both are very friendly and helpful. They want the students to enjoy and learn the dance moves. Both take extra time to greet everyone when we come, and also ask if we need help with steps of the dance routine. Janet takes extra time and she goes over the steps at the end of class to make sure we got it. Thank you, Janet.

Source: Google

★ 5

I really like this gym. The Zumba classes are wonderful, especially Janet Serrao. Her passion, discipline and positive energy for dance are truly inspiring and appreciated.

Source: Google

★ 5

I take Zumba classes at Crunch. It is wonderful that they offer so many. One teacher is very good… Janet S. Her class offers many types of music and dancing. It is always fun. Janet is a great person and teacher. She always has a smile and time to explain. For a different type of Zumba, I urge people to attend her classes.

Source: Google

★ 5

Great gym

Source: Google

★ 5

Great staff and nice facility. My 1st time coming here. Will def be back when I roll in.

Bama Trucker-ROLL TIDE

Source: Google

★ 1

I had a terrible experience at this gym and would not recommend it to anyone. When I joined, I wanted to sign up under a promotional offer, but the front desk had no idea how to apply it. Instead, I was pressured into joining at a higher price.

I was also pushed into signing up for personal training, even though I initially declined. The trainer assured me I could cancel within a month with a week’s notice. However, when I tried to cancel, the front desk staff told me I needed a form from the trainer. When I asked the trainer, he said he would notify me before renewal—which he never did. When I returned to cancel, the staff was extremely unprofessional, even calling me a liar. They claimed they didn’t know how to process cancellations and insisted on charging me for another month. I had to block my card to prevent further unauthorized charges.

On top of that, the personal trainer frequently double-booked my scheduled sessions, causing me to miss out on training that I had already paid for.

This gym is poorly managed, lacks transparency, and engages in misleading business practices. Stay far away!

Source: Google

★ 5

I've been a loyal member of Crunch Paramus Fitness for years, and I genuinely enjoy every visit. The membership is very reasonably priced, and the gym offers all the equipment I need. While they did have some maintenance work done recently—which I completely understand is necessary—the staff handled it well. The facility is spacious, the equipment is good, and even on the busiest days, there’s always something available.

Source: Google

★ 1

Very disappointed by this facility and crunch. I signed up using my employee benefits, the third party is how I sign up instead of directly through crunch. When I went to the facility to get checked in, I had to fill out the paperwork to officially enroll. The amount of credits I’m allowed through my employer gave me the unlimited membership option, and thus I was enrolled in peak results silver through the facility. I did happen to notice there was a monthly fee on my agreement of $7 and change which I asked about, and was told I wouldn’t be charged because they entered it as zero. I decided to cancel my membership and use my employers credits elsewhere and knew I wouldn’t probably have to officially cancel with crunch since I completed an agreement paperwork. Lo and behold the fee that I was told not to worry about, needs to be charged in order for me to cancel. When I called the facility they told me there are two different memberships and whoever signed me up wouldn’t have selected the peak results silver if there wasn’t an extra charge. I’m extremely disappointed, as I had a feeling this was going to become an issue once I saw that on the agreement AFTER the fact I signed everything, it wasn’t disclosed to me at the time that there were two different options. I wouldn’t recommend crunch or this facility.

Source: Google

★ 5

Source: Google

★ 1

WHEN ARE THE LIGHTS IN THE FRONT OF THE PARKING LOT GOING TO BE FIXED ITS BEEN OVER 3 MONTHS (READY FOR LAW SUIT I GUESS AFTER YOU CLEAN SANITIZE THE DIRTY BROKEN GYM EQUIPMENT AND THE HEDGE FUND THAT OWNS YOU PAYS
FOR HIS GIRLFREINTS APARTMENT

Source: Google

★ 5

The gym is always in tip top shape, very friendly people and staff! Especially the protein/shake bar is very tasty!

Source: Google

★ 5

Love this gym! Has everything I need for a solid workout- plus the shake/smoothie bar has awesome post-workout shakes!!

Source: Google

★ 4

I tried many gyms before settling with crunch. Clean equipment, a variety to choose from, love the daily classes and the people! Highly recommend.

Source: Google

★ 5

They make protein shakes here super cool

Source: Google

★ 1

Source: Google

★ 5

Great gym, been here for 4 years. Nice staff, especially Adrian, he's amazing.

Source: Google

★ 5

Nice gym good staff

Source: Google

★ 5

10/10 great staff, very friendly people. The equipment is great and each has very detailed instructions which is perfect for first time gym goers. Don’t forget to stop by their cafe and pick up their drink of week it’s a great way to try new things and see what you like🌟🌟

Source: Google

★ 5

Great service with kind and friendly staff. Clean and positive environment 10/10 🫶🏽!

Source: Google

★ 5

The strawberry cream milkshake is very good and very flavorful for only $5

Source: Google

★ 5

Source: Google

★ 5

I loved coming to this gym. i’ve been here before and the energy was different but this last time i visited it felt so much better. I definitely give props to the new manager, she makes this place feel safer and brings so much light. Clean environment and comfortable to ask employees anything you might need, recommend to anyone looking for an affordable and welcoming space to workout.

Source: Google

★ 5

I love this gym location, I only pass by Jersey for a weekend, and they had every machine that I needed to execute my routine, the manager provided to me the best service, and looked very engaged to making a difference in the gym, providing to me a very comfortable place to exercise 10 Out of 10

Source: Google

★ 3

Been here twice now. They have everything you need, but it was super crowded both times. Worked out for ~90 minutes both times, and couldn’t get to the squat rack or cable machines on either occasion.

Source: Google

★ 1

Worst gym experience, worst customer service and do not join.

Source: Google

★ 5

Crunch Paramus has really been stepping up lately! All the cardio equipment is brand new, and you can tell a lot of effort is going into making positive changes. The new manager has been amazing and has brought such a fresh energy to the gym - it’s made a noticeable difference. I was especially impressed today with how clean and well-organised everything was, and it just felt like such a great place to work out. I’m really excited to keep coming back, thank you!

Source: Google

★ 5

Great place to workout, great staff!

Source: Google

★ 5

I’ve been coming to this crunch gym for 5+ years. The gym is phenomenal and the staff is really friendly. Highly recommend joining!

Source: Google

★ 5

Good place to workout and good shakes

Source: Google

★ 5

I’ve been going to this gym for the past few years and it’s amazing! The equipment is always in good shape and the employees are very friendly and helpful! Would recommend for any level gym member

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 1

My experience with crunch Paramus so just a nightmare . I was looking for some calming strategies like yoga , Pilates or Zumba. My work participates with crunch so, I signed up in March 2024 for $25 . My membership started at $25 and few month I got billed $33 and few $46 . No consistency at all. I was invited for a personal training session and ended up signing up for 1 month for $160 for 4 sessions. As soon as I had my first session , I called crunch to cancel . Mike the manager at that time told me I had to pay for another month as it was a promotion. I was not happy about that but went along with it ( $160+ 200) =8 sessions and confirmed with him that he had canceled my personal training sessions and I will not be billed anymore after April2024.
Summer was crazy for me and I did not realize my credit card statement got billed $200 for 4 more times ( May, June , July and August ) Total of $800 without my permission.
First I called many times, left letters for the manager to call me. No response . Then in my lunch break from work I went to talk to the manager in person. I requested him to please look into my account . The present manager told me Mike had left the company in April and he never put the change to stop in the system. The new manager said he will look into it. Mind it , I was still getting billed sadly . Finally I visited the crunch gym again , and told them I have spoken to my credit card company to stop letting crunch bill me.
Now after visiting crunch 4 times - the new manager Will introduced me to his boss Brett . Who after speaking to their billing department reimbursed me 1 month $200 back for August . He refused to refund me the remaining $600 ( for May, June and July ) and told me I could use the training sessions . Seriously this was not my fault that, the previous manager had left the job .
I requested a dispute claim with my credit card firm for those 3 months. I was told it was too late.
I finally made peace and decided to continue with my 12 PT sessions. My credit card was charged yet again for another $200 for Sept . I called my credit card company again. I told my credit card to block this vendor. Not sure if October will be billed. This is so worrisome. I had canceled my account in July 2024 . My checking Account got charged yet again $26 and $74 again yearly membership .
What a nightmare, now I had to go to my bank and claim dispute . I work full time and life is crazy, who has time for this shit. I was so pissed.
I had canceled crunch on 7/8/24. How did they have my checking account details ?
This is so absurd .

No doubt, people are scared to join gyms. !!! I truly hate this experience I went through.
All I wanted was a fair resolution to my membership. I feel I got played by the whole system for months.
I am super upset and never want to recommend this gym to anyone.
I want to finish my personal training sessions at Crunch and call it quits. Loss of over $800 is a lot to bear. 😞

I have proof of all charges to my account. I hope this saga with this vendor ends soon.

Source: Google

★ 2

After being a member for several years and having the same problems go unaddressed by management for as many years, I figured it was about time to write a review. Note that this review only covers the equipment and areas I use. While there may be problems in other areas as well, I don’t utilize those areas so will not comment on them.

Let’s start with the cardio equipment. Most of it does work, although there are several machines, particularly in the second row, that do not, which causes a lot of bouncing from one machine to the next to find one that works.

What doesn’t work are a large number of TVs. It is not unusual for almost 40% of them to be non-operational, and the ones that do work are either on home shopping channels or The View. Hey, about a nice mix of CNN, Headline News, Fox News and ESPN? Even worse, 20% of the TVs were on a slideshow of local advertisements. So not only do you pay money to join Crunch, now you are forced to watch commercials when working out. Bush league move.

Several of the circuit machines are usually down at the same time. For example, the leg extension machine just doesn’t seem to be ever fixed correctly, the grip on the bicep machine is defective, defective pin on the back extension, etc. There is also a fair amount of ripped or cracked vinyl surfaces which still need to be repaired.

Speaking of repairs, many of the lockers in the locker room are broken, and have been for years, especially the ones at eye level as soon as you walk into the room. As for cleaning, I am not sure what the protocol is but in over three years I have only seen staff wipe down the equipment one time. Maybe they do it more often, I have just never witnessed it. Regardless, in this age of covid, this should be a priority.

The interior of the gym is generally neat, but certainly not overly clean. It really could use some deep cleaning and attention to detail, especially under the machines, in corners and the bathroom, which has seen better days.

The gym touts its new HIIT Zone but I’m not sure what the fuss is about, as now there is very little space to so any kind of individual floor workouts without being in the way of somebody else. And they moved the personal training desk to the middle of the stretch area, instead of at the front desk where it should be.

While this isn’t the gym’s fault, you will wait on the circuit machines, primarily because of people staring at their phones which is something tolerated by the staff.

What is the gym’s fault is the music blaring over the speakers. It is downright awful. Now, I realize musical taste is subjective, but it should at least be varied. When I go to the gym, almost half the people are older, yet I’ve only heard ‘classic rock’ played one time.

Now, I’m sure the management will read this review and reply back with same lame, boilerplate response about emailing management. Just know that all of these concerns have been previously brought to management’s attention, so they are either indifferent to their customers’ concerns or incompetent in resolving them.

So does Crunch make working out fun? Maybe, just not at the Paramus location.

Update: Despite the canned reply from management, the equipment is still broken or torn, many of the TVs are still not working, the equipment still doesn't seem to be cleaned or sanitized very often and the music is still terrible.

Source: Google

★ 1

I really didn’t want to have to leave a review, but this issue has been ongoing for months, and we have yet to receive any response from the gym. My partner attempted to cancel his membership back in May 2024 because he was going out of state to work for a nonprofit. After contacting the gym, staff told him he could cancel in person or through his online account. Following this guidance, he removed his card details online, assuming the cancellation was complete. Despite this, our shared bank account has been continuously charged, including a large fee over $100, which we later discovered was a ‘late payment fee.’

We have repeatedly asked to have this issue resolved, yet no one has responded to any emails. After being ignored for months, when he finally returned home, my partner went to the gym in person to try to resolve the issue, only to be told he would need to pay an additional monthly fee plus another late charge.

The gym’s misleading cancellation instructions and lack of transparency are extremely frustrating, as we followed every step provided to us to end the membership. Repeated, unauthorized deductions without any clear path to resolution show a complete disregard for fair business practices and customer care.

Had he not been given incorrect information about the cancellation process from the start, this situation wouldn’t have escalated to this point. I’m posting this review as a last resort, hoping it might lead to a resolution. I strongly urge anyone considering this gym to think twice if you value clear communication and fair practices.

Source: Google

★ 3

Many pieces of equipment remain broken.

Source: Google

★ 5

Crunch Fitness Paramus: A Fresh Start

If you're looking for a revamped gym experience, look no further than Crunch Fitness in Paramus. The location has recently undergone a complete transformation, boasting a sleek, modern design that's sure to impress.

From state-of-the-art equipment to updated locker rooms, the changes are evident. The gym's bright and inviting atmosphere creates a motivating environment for workouts of all levels.

Whether you're a fitness enthusiast or just starting your fitness journey, Crunch Fitness Paramus offers a wide range of amenities to suit your needs. With group fitness classes, personal training, and a variety of workout equipment, you'll have everything you need to reach your goals.

Source: Google

★ 5

Source: Google

★ 2

Source: Google

★ 4

Worst gym. Would not recommend.

edited 2024: not sure what i didn’t like back when i gave it a 1, but the gym is fine.

Source: Google

★ 5

Source: Google

★ 1

DO NOT SIGN UP FOR TANNING. IT IS A SCAM TO GET YOU TO PAY EXTRA BUT THE “MANAGERS” ARE NEVER EVER THERE TO ACCESS THE TAN EQUIPMENT. TOTAL SHAM, SAVE YOUR MONEY!!!

Source: Google

★ 2

Ended up in the hospital with spinal damage and a torn ACL because this trash gym doesn't supply clips for weights

Source: Google

★ 5

Source: Google

★ 1

I joined Crunch Paramus because of its convenient location, but my experience has been disappointing. The equipment is often broken, with no signage indicating it's out of order. Some members use the Nautilus machines without wearing shoes, and it's frustrating to see people occupying the equipment for 15 minutes, just scrolling on their phones instead of using it. The paper towel dispensers for cleaning are frequently empty, and the trash cans are constantly overflowing, with waste spilling onto the floor. The bathrooms lack air conditioning and are in dire need of repair, making it impossible to change or shower at this location. I emailed the manager the same day I made this review but am still waiting for a response.

Source: Google

★ 1

Member for 3 years. Staff in 2021,2022,2023 were always nice and friendly. The personality of the gym has gone down the drain since, place feels lifeless.

After the HIIT zone got redone I had a really positive opinion about this gym again and looked forward to coming in. I only recently started having issues when one of the trainers went on a power trip as I was doing plyos and movement work because I was "damaging the wall" throwing a medball they provided (I have done these exercises in the same area for the past 2 years never seen this dude before and he yells at me from 10 yards away etc). Wouldn't have been as big of an issue if he came up to me and was polite man to man. Just flat out horrible people skills and not how you talk to someone unless you're kicking people out of a frat party. I was already going to cancel and renew next summer as I'm a college student and they have no freezing options for when I go back to school. When I tried to cancel with the front desk I had to cancel via phone number where I was forwarded to a call center dude I could barely understand. I was met with bare minimum help, attitude, and disrespect from the employees when I tried to figure stuff out and they acted like I was supposed to know everything instead of just helping me like normal people. Some of the employees there are still pretty chill but the ones i encountered suck.

They even have on their wall "Judgement Free Zone". Haha.
Used to be a nice place too bad, hundreds of dollars I gave to this place bought t shirts to support a place i liked, donated them to goodwill. Don't expect to be valued at a commercial gym like this its just about money to them they don't care about you.

Source: Google

★ 1

This gym has fell off lately. The gym is very dirty and the machines are filthy. The wall paper dispenser every now and then do not have paper. The manager is never available. I have called and left messages with the front desk worker. I tried putting my membership on hold and they stated they no longer do that. A cancellation is required. I am so disappointed with this facility.

Source: Google

★ 2

My family joined this gym over a decade ago to spend time on physical fitness. Beginning in May we are spending a considerable amount of time resolving contract discrepancies and billing issues. We have come to the conclusion that the the low monthly fee plus the time we spend reviewing and monitoring and fixing credit card charges is no longer competitive.

Source: Google

★ 1

Worst customer support line. They make it impossible to cancel.

The gym itself is okay, but the process to cancel the gym is an absolute nightmare. They only let you cancel via phone and it is so difficult to get a hold of anyone who can even help you. Yes, you cannot cancel in person here.

I was charged over 100$ just to cancel.

I spent 20 days back and forth with voicemails to cancel and they ended up charging me for my annual fee and an extra 30 days because of their lack of response.

Horrible customer service with just okay gym equipment.

The people inside of Crunch fitness are all quite nice, it's the owners and the support system that really are awful.

Would avoid coming here due to the horrible structure.

Source: Google

★ 1

Six stair masters two work…for a couple weeks. This place is not even worth $9 per month.

Source: Google

★ 1

If you plan to join this gym to do spinning, forget it! None of the spin bike's computers work and never have they been calibrated! The spin room along with the rest of the gym is filthy! We have repeatedly told the manager about this problem but they don't care. I will now write a letter to corporate-maybe , just maybe someone will care!

Source: Google

★ 1

If you plan on using the showers, do not join this gym. There is a literal bug infestation in the locker rooms. If equipment breaks it never gets fixed and there’s dead bugs and dust everywhere between machines. The sauna has been broken since I joined (9 months ago). Also was verbally told it would be $10 a month, signed the contract and was getting charged $20. Called corporate they told me that’s what my contract said, crazy deceitful. This gym is truly a health hazard do not join it.

Source: Google

★ 1

Customer Service Skills are terrible starting with management!!

Source: Google

★ 3

Is spacious but most of the time the gym it’s dirty and the equipment is not in right conditions. The treadmill are always damaged and just some of them are working perfectly. By the other hand it has friendly staff.

Source: Google

★ 5

Love this place. Great experience.
The equipment and facility is awesome.

Source: Google

★ 3

Didn’t like the gym overall but signed up for a free month not knowing it was a 12 month contract, went in person to cancel and the Manager Antonio was very nice about it and only charged me two months of fees while canceling my membership and access for those two months without the other nine months of fees and annual fee of $75 that I originally accidentally signed onto without knowing. Thanks Antonio.

Source: Google

★ 4

Billing gave me trouble, but I called them directly and they fixed it right up for me. Good staff on deck and direct service. Very appreciated!

Source: Google

★ 1

This gym is not maintained well by the manager. The pec fly machine is out of order, the bicep curl machine has been duct taped as the stitching on the pad has deteriorated. Several treadmills are broken and incline does not work on them. One of the benches was unscrewed and loose, and it felt like it was nearly going to collapse.

These machines have been broken for over half a year and longer. The gym is a zoo and always extremely crowded. Parking is always a hassle, even at early times like 11 am on a Tuesday. The water fountain tastes like chlorine and does not taste like water.

Good luck with cancelling your membership, as the manager takes advantage of customers and will milk you for an extra month just for a commission. I filled a cancellation form out on the 26th, and he processed my cancellation conveniently on the 30th, so I couldn't cancel 30 days prior. And of course, he did not have any recollection or records on my account of me filling out the form prior to the 30 days. They also increase monthly membership charges without telling you.

Source: Google

★ 3

It's a great place to work out it just needs to be cleaned more and the machines need to be upgraded like the treadmills that don't work

Source: Google

★ 5

Source: Google

★ 5

Amazing ambience, customer service is pleasant and knowledgable. Personal training staff care about their clients. Memberships are reasonable and the value exceeds expectations.

Source: Google

★ 5

Great gym

Source: Google

★ 5

Definitely by far the cleanest gym I’ve ever been in. The staff is very helpful with all the questions my friends and I had.

Source: Google

★ 2

Big space and the equipment is relatively new. When you sign up online they say it's a 3 day trial but that's not true, the manager only lets you in for 1 day. This is despite our email saying it would be 3 days - LA fitness is probably a better bet if you want to take your time to figure out a gym and how the equipment works, how the crowds vary by day and time, how responsive the staff are etc. They offer 3 day trials. They also don't keep your ID which Crunch does. They've also apparently sold my email address bc I'm getting a bunch of spam for dance classes since I signed up at Crunch

Source: Google

★ 2

First time at this location and I'm surprised that for Paramus New Jersey they have such a Shabby looking location very small gets really crowded because well there's a lot of people that live in the area hence the question of why is this crunched so small I've seen others in such a big spacious areas this is quite confusing not only that but the inside is not impressed at all several treadmills do not work several TVs do not work and because there's so many Bros in the area things like empty toilet paper empty soap dispenser are prevalent as well my advice there are many other options in the area! Do not recommend.

Source: Google

★ 4

Good gym. Decent equipment selection. Only big problem is people need to PUT THE WEIGHTS BACK. Needs to be enforced. Nothing more irritating then going to use a machine and some dingbat has left four 45 pound plates on each side or alternately you can't find weights to put on the machines. Enforce gym etiquette.

Source: Google

★ 1

Unformed staff. I recently moved to the area and the staff did not give me the correct information about transfer forms, as they instructed me to cancel my original membership all together. I had called another Crunch in the area and they were able to help me do an easy transfer on their iPad. Staff members should be giving out correct information to help their customers.

Source: Google

★ 5

Awesome!

Source: Google

★ 3

Its clean . Does get crowded due to influx of "bros" in the area. most stair masters are broken for a while now. Whats with the upkeep ??? Management i know you read these reviews ... whatsup witg the consistent broken machines ??? Treadmills & Pec Fly been broken for more than 3 months. like cmon now

Source: Google

★ 1

Very unprofessional, clueless about transferring/canceling your membership, broken machines. They do know how to bill you though after going in person to stop payments.

Source: Google

★ 5

Great gym, Mike the manager makes this gym a special place.

Source: Google

★ 2

Not a bad gym for the price. The broken carabiner waiting for someone to get a bar attachment to the face and the giant craters driving in and out of the lot loses 2 stars for me.

Source: Google

★ 5

Source: Google

★ 4

It gets the job done. My only quarrel is some of the attachments are very hard to find and some of the treadmills don't work.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I am very happy with Zumba instructors. Julia is wonderful, Althea is the perfect replacement. I love that she brought weights to the routine. Janet is the best. Wonderful dancer/graceful. Maria is wonderful as well.

Source: Google

★ 1

Old Men physically and verbally harass young females!

Source: Google

★ 5

Love this Crunch Fitness. The place is clean and the staff is amazing Hiba, Max and Mike are awesome and make the atmosphere even better by being there.

Source: Google

★ 5

I’ve been going here since 2021 and I’m still a member here at Crunch fitness in Paramus. The reason why I’m leaving a 5 star review is because the staff is very friendly and attentive and the personal trainers are very friendly and approachable. The only downside to this gym is the equipment and floors are very dirty. Most of their equipment breaks a lot and takes more than a few weeks for it to get fixed! Overall their customer service makes up for it.

Source: Google

★ 5

The staff is very friendly and welcoming as soon as I walk in. The gym environment encourages me to keep coming and working out! No one judges you on how you workout! The manger answers all my questions and even helped me with my membership.

Source: Google

★ 5

Always fun energy

Source: Google

★ 5

I am so grateful to be teaching Zumba at Crunch Paramus. A lovely facility. The Front desk always nice. All classes and instructors are wonderful.

Source: Google

★ 5

Source: Google

★ 5

I absolutely LOVE teaching The Ride at Crunch! My Riders are some of the coolest, hardworking, loving, and supportive people that I know! After 6 years in Paramus we are one happy (and sometimes crazy) family❤️

Source: Google

★ 5

Love this place staffs super friendly equipment is always clean and available community is awesome too and manager Mike a blessing from god 🙏🏽

Source: Google

★ 5

Love this gym!

Source: Google

★ 1

The manager at this location super rude and unhelpful. I called for a billing issue because when I originally signed up for their gym last year in September I had made it very clear that I was going to be moving out of state and that I only want a one year membership. Now it’s a year later in November and they charged me for a renewal that I never agreed to. As explaining my situation the manager kept cutting me off and wouldn’t let me finish anything I said. Also she wasn’t willing to help start the process of giving me a refund and just kept telling me I can’t get my money back, as I tried to explain to her AGIAN I never agreed to automatic renewal she once again kept cutting me off being very rude she even hung up on me twice. What a horrible company , horrible service, I will never recommend crunch to anyone ever again. Super unfriendly, unhelpful, and rude people. PAY ATTENTION TO YOUR BILLING WITH THEM, THEY WILL ROB YOU OF YOUR MONEY IF THEY CAN!

Update I got a membership with them again and even though I pay to go tanning with my membership they will not allow me to tan here

Source: Google

★ 1

DO NOT SIGN UP FOR THIS GYM. This gym is terrible the service is awful to their customers. I went to the gym twice in the last month to cancel my membership and have been told both times to call a cancellation number. I called 6 times and left 3 voicemails and no one returned my call. Awful service and awful management.

Source: Google

★ 1

Este gym le falta más limpieza; el sitio se las clases le falta equipos ! Todo es un desastre ..

Source: Google

★ 1

been coming here to this location for years and it just hasn’t improved what so ever. all the equipment is constantly dirty with no sign of staff ever cleaning it like clifton does. half the machines barley work. only reason i still come is for yoga and even during the classes you hear the music blaring through the gym into the room so it makes it hard to concentrate. do yourself a favor and drive over to clifton location to see what an upkept gym looks like.

Source: Google

★ 4

Good gym. A little messy. People don't place dumbbells and plates back.

Source: Google

★ 5

Source: Google

★ 5

I’ve been a member for ten years and the manager Mike is running this place better than ever.

Source: Google

★ 2

Been a member since 2017. I have been very disappointed with operations for a few months now. I have been paying for extra services (tanning) and have not been able to utilize it during my training times. At first, I was very understanding “employees needed to be trained “ . I would call ahead just make sure someone would be there to be able to use the machine. This week I made two attempts and no one was able to operate the machine. (I changed my training time hoping someone would be there)
My complaints are made to the employees who “have no control” .
1. If you are charging a client extra for services you cannot provide, you should be reimbursing your clients.
2. If you cannot train an employee, then you should be there during the hours of operation.
I noticed a month ago you were offering a “tanning special “ … I am curious how you could have even offer such a promotion if the services cannot be provided.
This is going on too long… you need to stop making excuses and start creating solutions.

Source: Google

★ 1

Been a member here for over 8 years now and it just keeps getting worse. This includes minimal selection of equipment, and management staff not doing their part. The machines are not maintained whatsoever and the cable snapping on me while using it proved just that. Equipment will be out of order for months until it’s “fixed” just to break again. Do yourself a favor and join another gym, not worth your time or money. True lifters…. Try powerhouse in Mahwah you won’t be disappointed.

Source: Google