★ 5

Had to withdraw bad review after this amazing peanut butter and coffee protein shake. Staff was friendly but I must admit I was a little upset about the heavy bags being off limits to members outside of personal training classes because this the only reason why I have a national account established with CRUNCH FITNESS

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★ 5

Clean and convenient with friendly staff. A lot of the equipment is always broken though.

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★ 5

Brian is always so friendly and able to help with any questions I have for my renewals on the account

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★ 4

It's beyond frustrating that gym members who are not personal training clients still workout in the personal training room (even when it states on the doors "personal training only"). Personal training clients are paying to use the training room, while other gym members get to use it for free? It's messed up. It also doesn't help when there are personal trainers there who let regular gym members use the training room.

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★ 5

Awesome gym

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★ 5

Great gym

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★ 5

It’s a great gym been going here for years great staff and very nice people

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★ 5

I have been a Crunch member for many years now! The staff is so awesome!

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★ 5

The staff is great the gym is very clean has a sauna and madina makes the best shakes

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★ 5

Brian is the king

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★ 1

This is the dirtiest and outdated crunch I’ve been to on the was coast. I only come here when I’m pressed for time otherwise I’ll drive out to Livingston or parsippany just to avoid this place.

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★ 5

This place is really good love the machines and all workers are nice, Mariam remembered what shake I get so she’s great.

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★ 5

Great gym with awesome energy! Big thanks to assistant manager Mariam Farid for always being super helpful and friendly.

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★ 5

Best gym ever yet and the staff are really friendly especially Mariam farid. I rise my hat to her.

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★ 5

Really the best stuff specially Mariam is a best worker she is very helpful and so kind

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★ 4

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★ 5

Lovely gym and the shakes are amazing!!

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★ 5

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★ 5

Veryyyyyy gooooodddd staffff really!!!!!!
They are very helpful specially at front desk

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★ 5

Good gym and good staff

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★ 5

Outstanding staff! Very helpful and always greeted with a smile and positive attitude.

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★ 5

The shakes are great and packed with protein. Front desk is always super helpful as well

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★ 5

Awesome environment every time I come in. Sauna makes a huge difference in the experience

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★ 5

Best bang for your buck, compared to all the overpriced options out there. Personal training sessions with Brad S. were fun, informative, and kept me focused towards hitting my goals and keeping me motivated. Other trainers in the training room were also very friendly and would help with advice on form or anything else even if they weren’t your trainer. Great experience.

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★ 4

This gym has one of the best trainers, Francisco D.! He uses excellent, proper techniques, brings incredible energy, and picks the perfect music for every class.

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★ 3

Can we please get a good hack squat

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★ 5

Man! I love this gym so much! from the friendly staff to the clean equipment, everything here is perfect. Thank you to Medina and Kevin for an amazing experience here so far!!

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★ 5

I’ve been working out at Crunch in Verona since December and it’s been a great experience. The gym is always clean, it's spacious, and has plenty of equipment so I never feel like I’m waiting around. I tried a free personal training session and I’m so glad I did—it connected me with my trainer, Mary, who is fantastic! She makes the sessions motivating and fun, and really helps keep me on track. The whole atmosphere here is positive and welcoming, which makes it easy to stay consistent. I highly recommend this location to anyone looking for a great place to work out.

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★ 1

Horrible gym. Annoying to cancel. Over crowded. Stinky.

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★ 1

I am a Peak Results member who visits several Crunch locations, and I have to say, the Verona location is by far the worst gym environment I have encountered not just within Crunch, but in any fitness facility I’ve ever visited.
The moment you walk in, there is a persistent, sour odor that makes it feel like the building hasn’t had a proper deep cleaning in months. The locker room is in a shocking state: the same half-full energy drink has been sitting inside one locker for what feels like forever, collecting dust. A yoga mat has been abandoned in the corner for so long it might as well be part of the wall. The shower heads are visibly rusted, with pink mold clogging some of the holes it is not only unsightly but genuinely concerning from a hygiene perspective.
The overall feeling is that this location is neglected and unsanitary to the point of being unwelcoming. It’s honestly embarrassing for a brand like Crunch to have a facility in this state.
On top of the cleanliness issues, I recently took a class advertised as Pilates, and it was an absolute mess. The instructor appeared completely untrained in Pilates, improvising random movements with no structure. The entire class was visibly confused, exchanging looks of disbelief. I have taken Pilates at other Crunch locations, and this was nothing like it this was false advertising and a waste of members’ time.
This is not the standard I expect from Crunch Fitness. I urge corporate to address the Verona location’s cleaning protocols, staff training, and overall management immediately. Right now, it feels like a location that’s been forgotten, and members deserve much better.

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★ 5

Mary was a wonderful trainer at Crunch!
Extremely knowledgeable, patient, motivating and kind! Highly recommend Mary!

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★ 5

Joining Crunch has been the best decision, mostly due to Mary, for personal training. She goes above and beyond to create a positive and challenging workout experience, and gave me the confidence to try new things. I feel motivated to go to the gym because Mary provided the foundation I needed to feel comfortable at the gym.

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★ 5

The staff is very friendly and helpful. My trainer Mary is awesome..”the best”. She’s very knowledgeable, (has tons of certifications), adjusts my program accordingly and always provides excellent feedback and recommendations. I’ve been working with Mary for about 4 months and I feel much stronger, am more stable and very pleased with my progress. Thanks Mary!!

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★ 3

Location was just okay compared to many of the ones I'm in on the east coast and South. Decent amount of equipment but I just wasn't vibing with this location. I don't appreciate that actually offer a smoothie bar but I did not get one on this visit. If you're a member of crunch and looking for a close location then this will do the trick but there are some others within the area that I think are better laid out and nicer.

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★ 1

Equipment maintenance continues to be an issue. This is especially true of the stair machines which are in a constant state of repair. For weeks 3 out of 5 machines have been broken. This equipment should be fixed properly or replaced outright.

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★ 4

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★ 5

Honestly I'd pretty nice Gym. Membership was low for students, and it's pretty convenient for me.

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★ 5

Mary is the best personal trainer I’ve ever had, and there is a separate, quieter gym section for personal training. Mary is friendly, patient and knowledgeable, and I am really enjoying my experience so far. I only come to Crunch Verona just to work with my personal trainer Mary!

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★ 1

Do you like filthy locker rooms? How about children running around all over the place? Broken equipment? Does a disrespectful, egotistical general manager tickle your fancy? Look no further than Crunch Verona! Over literal years, I had endured the dilapidated gym equipment and TikTok influencers and stayed loyal to crunch nearly my entire adult life, only then to be banished to the shadow realm by the general manager because I was talking in the sauna and he thought it was necessary to "shush" me like I was in first grade. The only reason that guy still has a job is because getting in touch with the actual owner or Crunch's corporate support is more convoluted than studying the inside of a black hole.

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★ 1

This is my second time reviewing this gym. I’ve been going here for years bc quite frankly I don’t have much of an option to go anywhere else. Most of the patrons of this gym are in the same position as I am and are very loyal to the gym. However, I frequently see bad reviews with zero action being taken from the gym owner. The accessories that go with the cable machines are pretty much all broken and falling apart. They will leave machines broken for days and sometimes even weeks. And parts of the floor, walls, platforms, mats, and mirrors are also broken and are never fixed. This gym is so crowded at peak hours that you have to wait for everything, so I would assume they have enough income to FIX THEIR STUFF. The owner is a glorified landlord for ppl who are trying to stay fit. Pretty much saying “I own this equipment, you pay to use it,” holding no accountability for the actual state of this hellhole of a gym.

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★ 2

This gym is beyond disgusting for multiple reasons. The cleanliness is terrible in here. I mean not only is it literally dirty but so unorganized. The amount of machines broken was crazy too. Next the attitude/professionalism of the front desk workers is awful! I always try to greet them and say hello and I either just get ignored because they’re too busy on their phones OR they look at me with no acknowledgement. Wild. I never felt uncomfortable in a gym before until this Crunch. To say the least, I cancelled my membership.

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★ 2

coming to this crunch location made me appreciate my home location so much more first of all it’s in a old outdated shopping center in a old building second of all it has carpet inside and there are visible wear and tear on the equipment and the walls third of all the reception is pissed me off the minute. I got in there because I asked him where the bathroom was, and he responded by saying over there pointing and then added where it says women’s trying to be smart, but whatever I’m not from here and I just wanted to get a workout in while I’m on vacation I will never be back.

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★ 5

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★ 5

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★ 5

Great atmosphere!

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★ 1

Let me be honest. I’m speaking for the men’s locker room but every time I go there it smells like ABSOLUTE DISGUSTING ARMPITS AND BALLS. This is one of the few locations I hate going too when I’m in a rush since it the one closest to me otherwise I just go to another location. That locker room and SAUNA too need an absolute cleanup. Seriously it’s horrible and disgusting and unsanitary. My nose can’t handle that smell I don’t understand how others don’t say anything about this.

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★ 4

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★ 3

Love this place but PLEASE you have to do something about the SEVERAL groups of 10-13yo kids all over the gym, hanging around and sharing the same machine over and over! Seems like Crunch gym is an after school program

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★ 1

I have a confirmation email from Crunch stating that they cancelled my membership and yet they will not stop calling me saying “my balance is growing.” Do not recommend at all for security reasons as well.

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★ 5

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★ 5

Been a crunch girly for a reason, not a season. Vibes immaculate, the manager Brian is a chill cool guy for real, and v professional.
Also the menu is new and cute :)

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★ 5

Brian is a chill guy fr and the gym is cool fr I love it here

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★ 3

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★ 2

This location is in desperate need of renovations. Everything is old and in bad shape. Looks bad not a good vibe for a gym. Hiopwdully they will upgrade this location.

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★ 4

I joined Crunch after having a baby because I saw they offered a wide range of classes. I knew I wouldn’t be able to motivate myself to get the baby weight off so I leaned on the instructors for help. I now go to Stacy’s HIIT class every Saturday and Sunday. She makes it fun, interesting and challenging. Highly recommend

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★ 5

Crunch fitness is great and everybody here is nice and the equipment is great

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★ 5

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★ 5

Mariam is the best

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★ 4

I have been taking Stacey’s classes for a couple months and I am really enjoying them! She ends her class with a great ab workout.. it’s different every time!👍🏼

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★ 2

I've sent multiple emails regarding canceling membership and have yet to receive anything back. Through the app it says they'll reach out in 1-2 days. Well this time around it's been well over a week. Aside from that, the gym is just to small for me & way too many people at the times I'm able to go. Staff is great and welcoming

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★ 5

I love crunch fitness in verona.

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★ 5

Love the HIIT classes with Stacy, Brad, Laraine , other classes with Rosa and Julie- always leave class feeling like I had a great workout- my experience is better with the trainers in a class than on my own

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★ 1

My "home" Crunch location is elsewhere but I popped into this location when I was in the area. The locker rooms were outdated and there was a bad odor throughout the facility. The entire location is generally outdated and the staff wasn't friendly when I checked in. Livingston and Springfield are so much nicer, this location needs refurbishment. Would not recommend

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★ 5

Polite and helpfully

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★ 4

Great atmosphere, super nice staff, helpful + serious gym goers. Not always suuuuper clean and sometimes stuff is out of order or needing maintenance, but I accept that only paying 9.99 a month!

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★ 5

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★ 2

Gets the job done but the gym is old. Lockers always smell. There has never been a time the lockers didn’t smell.

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★ 2

Way too many high schoolers in crocs…

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★ 5

Mariam makes the best shakes around if u r lucky enough to get her!

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★ 5

Very nice gym

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★ 4

This Crunch location is significantly better than the one in Parsippany.
It can get a little crowded but the people and workers there are super chill and respectful and the men's room is nice and clean.

I will say some of the equipment looks a tad old i noticed some rust on one of the row machines.
aside from that this gym is great.

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★ 2

To preface I have never written a bad review until today but Crunch Verona deserves it
1. This gym is beyond filthy. feels like you will catch a disease that has yet to be named. There is one out of 4 working soap dispensers in the women’s bathroom, there are tampons and other loose garbage scattered across ground. Overall equipment is not clean, it took several times and nearly a whole roll of paper towels for me to clean a mat from the black dirt/grime.
2. Not once has someone showed me around the gym nor asked to sign in. I’ve walked in every time bypassing the front desk. We were notified of a canceled class through email (and only because I had my phone on me to check!) 10 minutes into class as we waited around cluelessly. It would’ve been nice to have someone come and tell us or better yet give ample warning next time.
3. It is a glorified after school program!! The amount of kids with their backpacks still on from school hanging out and roughhousing is so weird. I’ve never seen a gym operate with little regards to ANYTHING.

If you have made it to the end of this essay, congrats, now please go find any other gym. :)

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★ 5

Love the gym the other members are respectful have not had a bad encounter with anyone. The team members are also great especially Mariam she usually the one working when I come in and she always respectful and actually makes the best shakes. Great gym .

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★ 5

The team member Mariam was super helpful and made some amazing shakes, gym was clean and had amazing equipment

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★ 5

Crunch is an incredible gym for the price, offering top-notch equipment, diverse classes, and a welcoming atmosphere that’s perfect for any fitness level. You get the quality of a premium gym without the hefty membership fee—truly unbeatable value!

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★ 5

Crunch Fitness is an outstanding gym that offers a welcoming and inclusive environment for all fitness levels. The facilities are clean, well-maintained, and equipped with a wide range of modern machines and free weights. What sets Crunch apart is its diverse selection of group fitness classes, from high-energy cycling to relaxing yoga, ensuring there's something for everyone. The staff is friendly and knowledgeable, always available to offer guidance or motivation. The atmosphere is fun and non-judgmental, which makes it easy to stay motivated and comfortable during workouts. Whether you're a beginner or a seasoned athlete, Crunch Fitness provides everything you need to achieve your fitness goals. Highly recommended!

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★ 5

Great gym, has all the equipment I needed. The staff are more than great.m especially Mariam she was so welcoming, gave me a tour, helped me with the process and helped me sign for the membership.

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★ 5

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★ 5

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★ 5

this gym is so good

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★ 5

This place really changed me for the better. Cheap, big, and full of machines.

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★ 5

I love this place has changed my life for the better and filled my routine building healthy habits

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★ 5

Mariam is always very pleasant and helpful and very nice! Makes the experience of coming to this gym amazing. The whole staff is amazing recommend everyone to come to this location.

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★ 5

Mariam makes the absolute best shakes! Would recommend to anyone interested in a nutritious and delicious smoothie!

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★ 5

Well priced , friendly staff , the smoothies are really yummy. I always get the mocha melt .

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★ 5

Been working out here for the past 4 years. Great place and amazing staff

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★ 5

Incredible staff here and community, very welcoming. Incredible equipment. I absolutely love the environment. Staff Marim is the best!! Excelled customer service.

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★ 5

I had a great first impression of the gym when I walked in and got a tour from a front desk associate named Mariam. She was very pleasant and helpful when signing me up for a membership.

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★ 5

Good gym for the price

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★ 5

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★ 5

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★ 5

Great gym with friendly staff and amazing shakes!! 10/10

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★ 5

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★ 2

Been a member for 5 years and this gym has been going downhill since Crunch took over

The manager Sha has been here the whole time, so I’m not sure if he’s the issue or the new owners are not giving him the resources necessary to run the gym properly.

The gym often smells worse the high school boys locker room, equipment is typically broken and then repaired poorly so its breaks again, and now they’re offering discounts on shakes to offset all the bad reviews coming in.

I hope this gym improves back to its previous operating standard

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★ 1

UPDATE: The Crunch Verona owner has read my review and is not going to do anything about the issues I faced at the gym. They will just “look into it” so this “doesn’t happen in the future”. Avoid this gym at all costs.

This gym floods and smells like mold when you walk in. The machines seem super old and when they break, they take 3 weeks to 1 month to fix. The gym honestly is not well taken care of. It is very neglected and no money is being invested into it. The Parsippany location is nearby and is well maintained with nice equipment. They are quick to fix machines.

But the worst part is the customer service. I was being charged for 2 memberships for three months. I reached out to Sha Hosen, the manager at Crunch Verona, who has not been helpful. His response is always “I don’t know, I don’t see that, I can’t do anything”. He told me to put a claim in with my bank every month I was charged for this mysterious second membership that he as a manager was unable to find, which is a little ridiculous to me. It was also ridiculous to me that I needed to reach out multiple times and call multiple times just to hear back. What upset me the most was that when I expressed this frustration and told him I filled out the transfer sheets to Parsippany because Verona is a terrible gym and I was getting terrible customer service for an issue that was their fault. Sha Hosen offered me one month free of December. Keep in mind, I informed Sha Hosen that I filled out the transfer paperwork that day. So naturally, I was charged for December and when I emailed Sha, he said “you transferred, I can’t do anything” so why would you offer me a free month when I told you that from the beginning? To me, he was being deceitful by promising me a free month knowing I was transferring and it wouldn’t be processed. Crunch Verona should do themselves a favor and get a new competent manager.

The gym is the worst of the worst. Do yourself a favor and go somewhere else.

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★ 1

Horrible customer service. terrible gym. Takes forever to fix machines

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★ 5

Great Gym ! Staff is always cool .

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★ 5

Very large gym, with plenty of space. I can always find a machine evening at 5, after work!

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★ 5

very good gym, great customer service. Only 9.99$

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★ 5

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★ 5

Good place nice stuff

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★ 5

Great gym and friendly staff. Brian’s always super friendly and makes great shakes!

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★ 5

Great gym! Love it! Has the sauna!

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★ 5

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★ 5

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★ 5

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★ 2

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★ 1

UPDATE: my trainer Keron was amazing and I am glad that he is leaving this place . They are cruel when you try to cancel or pause your membership due to financial difficulties. DO NOT get into a contract with them .

Keron is an amazing trainer that has helped me stay focused on my goals. He is knowledgeable and supportive while lending invaluable guidance for success. I would recommend for all levels of PT - from beginner to advanced.

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★ 5

Crunch Gym in Verona has fantastic instructors. Big shout out to Francisco D! He teaches a variety of cardio/core/strength classes and always emphasizes proper technique. His energy is through the roof! I've worked out consistently for over 20yrs and he is definitely one of the best total body fitness instructors I've ever had.

The zumba instructors Christian, Susan and Karla are also amazing. They are all high energy and bring their own flare. Karla consistently introduces new music and moves into her sessions. Susan works your core the entire 60 minutes! Christian is a very talented dancer and he knows multiple forms of dance. His playlists represents many different genres of music and he even teaches a short session of group choreography (e.g. tango, hip-hop) at the end of his zumba classes!

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★ 5

Always great customer service and the best shakes!

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★ 5

Mary is the best trainer! Very happy with her! Am here because of her! Club is good too! People are nice here and friendly.

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★ 5

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★ 5

My trainer Julian Palacio has been helping me achieve the body I desire, he’s so dedicated to his work and I would recommend him to everybody!!! I’m very satisfied :))

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★ 5

coach julian is definitely the coach for you if you are looking to push yourself daily to reach your goals. this man is tough but he cares about his craft and cares about you. Don’t choose him if you’re not looking to be the best version of yourself

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★ 5

My coach Julian Palacio is absolutely amazing! I literally love him 🤪 he’s helping me reach my goals

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★ 5

I rejoined Crunch in 2022 a year after spending the previous year in physical therapy recovering from an accident in which I seriously broke my right arm. While rejoining I met Brad Sullivan and decided to begin personal physical training. My stamina was almost non-existent, Brad suggested a training regimen designed to get me back in shape to go on a vacation which would require a fair amount of walking. At the start I had difficulty walking around a block. Several months later I left for my vacation and averaged approximately 6 miles of walking a day. Without a doubt Brad’s training made it possible. In addition, he has been consistently aware of my previous injury and tailors my workouts accordingly. BTW I will turn 85 in March 2025.

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★ 5

Best gym I’ve been to !

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★ 5

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★ 5

I love all the classes crunch offers and their instructors. Specifically Francisco is very efficient and makes sure we do the specific excercise with precision. I love Rosa's high energy and how she makes sure that we are working at our potential. And Delma is soft but always makes sure that we are working hard and involved. Thank you all

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★ 5

TO THE OWNERS OF CRUNCH LOOK NO FURTHER YOU HAVE FOUND THE SUPERMAN OF EMPLOYEES AND HE DEFINITELY SHOULD BE RUNNING THIS PLACE HIS NAME IS (SCOTT) HE IS A BREATH OF FRESH AIR FOR THIS GYM. THE 440AM PEOPLE WHO COME IN THE MORNING
ALREADY NO HOW GREAT (SCOTT) IS HE GOES AROUND THAT WHOLE GYM CLEANING EVERYTHING IN HIS REACH AND FIXING EVERYTHING THAT HE'S CAPABLE OF DOING THE MAN IS UNBELIEVABLE. SCOTT GREETS YOU WITH HIS WORDS OF WISDOM AND HE KNOWS EVERYBODY'S NAME PERSONALLY. YOU COULD DEFINITELY TELL HIM YOUR GRIPES AND HE WILL GET AS MUCH DONE AS POSSIBLE. THIS POSTING IS ABSOLUTELY ABOUT SCOTT ONLY. THERE'S A LOT TO BE DESIRED IN THIS LOCATION BUT IT'S A START AND I MEAN HE SHOULD BE RUNNING THIS PLACE
HE RUNS CIRCLES AROUND EVERYBODY ELSE NOBODY COMPARES TO SCOTT.

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★ 5

This place has made me grow over the few years I’ve been here

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★ 5

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★ 5

I’ve been a member for over a decade and in that time we’ve never had a morning manager like Scott. He is on time, keeps the gym clean, and is so friendly and helpful. Nice job Crunch, Scott is fantastic.

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★ 5

Scott is a great guy

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★ 5

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★ 5

Joined crunch fitness a month ago, took advantage of the free personal trainer consultation. Mary exceeded my expectations! She has a background in physical therapy and was able to put me on a workout regiment that alleviated my hip pain. I am very grateful for her guidance and expertise, I can not recommend her enough.

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★ 5

The gym has a great variety of equipment which is maintained very well and the staff is exceptionally friendly and helpful. There are many paper towel dispensers around that gym with disinfectant spray to help maintain a clean environment. The community that goes to the gym is respectful and kind.

The hospitality provided by Scott in particular is above and beyond the standard. Scott always greets me cheerfully and ensures I am having the best experience possible. Thank you Scott! Highly recommend this gym.

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★ 5

Excellent gym, excellent staff. Kind gym-goers

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★ 5

Amazing service!! Great gym

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★ 5

The staff is always polite and helpful. I go in the mornings and Scott who is at the front desk always has a smile and always happy morning and listens to any problems you might have.

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★ 5

Great gym, equipment is good and well taken care of, repaired quickly too. Lovely staff, especially Scott with 2 T's who i see every morning, he's super friendly and his attitude is exactly what i need to stay motivated and have a great workout even when i feel like crap in the morning!

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★ 5

I love working out with Mary. She is the best. I’ve lost 20lbs since working out with her.

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★ 4

The gym has a good community feel. They seem to have finally found the right team in the morning lead by Scott. Can they upgrade equipment, absolutely but most gyms have that problem.

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★ 5

I come in during the morning and have been incredibly pleased with the gym and it’s morning staff. Scott is welcoming with uplifting aura and the gym is never packed! Best way to start your days!

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★ 5

Con mi entrenador Julián palacios

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★ 1

looks clean. the equipment in the cardio corner is cracked or not turning on or not increasing speed. womens restroom could use a handy man for the fixtures or just replacements. I didn't try the sauna or showers. if I learn about a re-opening or renovation then I'll come back.

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★ 5

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★ 5

I train with Debbie Rinaldi. She is so awesome! She motivates and challenges me every time.

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★ 5

Love everything about this place! Staff is great and very kind

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★ 5

Best personal trainers. Friendly, Profecional.

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★ 1

On October 3rd I entered the gym and used the treadmill for 30 mins, I decide to get my jump rope from the locker room to discover someone cut my lock and stole my wallet. I alerted staff who lets the manager Sha Hosen know what just happened. I'm told by him to call the police which I do, I let him know I wanted to cancel my membership after he tells me this has happened a few times. Within mins Verona PD arrives and takes a report and informs me this is a on going situation, this has happened at this location 20 plus times this year. That Sunday I receive a call from the gym stating my wallet was found in the bathroom, with all my belongs still in my wallet, I decide to email Sha Hosen and he never responds to my email. On October 10th I stop past the gym and ask to speak to him and a older Latin gentleman ask me my issue and I explain everything that happened which he replies to be you should be good since you have your things back, while Sha Hosen never comes out to speaks to me or calls me back after I left my contact number. Definitely wouldn't recommend this place to anyone, very unprofessional

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★ 5

Been a member for a long time. Easy place to work out, everyone is very friendly, and Scott in particular is exceptional at making you feel welcome every morning. Would recommend.

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★ 5

I have been working out in Platinum Fitness now Crunch Fitness for well over a decade. Usually the trainer/desk person on the early morning shift at 5.00am didn’t give much attention (on their phone mostly with head down) or even say hello to the customers. Sometimes they’d turn up late for 5.00am opening. Recently a new guy called Scott has taken over the 5.00am shift to open up the gym. He is always early, always greets you with warm hello and is very personable to all the patrons. I have even overheard others in gym mentioning the change in customer service. Scott even takes the time to wipe down the equipment which I haven’t seen anyone on staff do for a long time. Glad to see Crunch Fitness management upping their game by investing in good hires. People like Scott deserve recognition as he truly makes the gym experience warm, friendly and welcoming.

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★ 5

“I’ve been a member at this gym for a while, and it’s always a fantastic experience. Scott’s hospitality truly stands out, he consistently goes above and beyond to make sure all the guests are comfortable and feeling their best. Whether it’s greeting everyone with a smile or checking in to see how we’re doing, Scott adds a personal touch that makes the gym feel welcoming and friendly. It’s not just a place to work out, but a community where you know you’re being looked after. Highly recommend. : Ruddy G

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★ 5

Great gym for the price! I have been a member for 15 years. Scott, the new morning manager, is fantastic. He has exceptional customer service skills and he is very engaging. He is a great addition to the Crunch fitness team!

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★ 5

Solid gym, awesome hours, great stuff. Love, love, love it! Scott at front desk is friendly and helpful!

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★ 5

Great to have Scott as the new front desk morning associate! He is consistently on time, professional, friendly, and strives to keep the gym clean and organized ----- Vince S.

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★ 5

Great Gym to Train In and Scott is always friendly and willing to answer any questions! Thumbs up to Crunch n Scott .

Source: Google

★ 5

Great gym, location and value for my family. Staff is responsive, and Scott’s positive attitude and helpful disposition makes the workout that much more energizing (especially at 530am).

Source: Google

★ 5

I rarely post reviews of any kind but I feel that I need to provide one in this case: I have been to this gym for over 2 years and I have not seen a more dedicated, hard-working employee there than Scott (I don't know his last name!). He opens the gym (even a little early sometimes) usually during the week. He is constantly cleaning the equipment or wiping down the front desk counters. Most of all, he has an upbeat, positive, cheerful attitude which is hard to have on a consistent basis (especially at 5AM!).

Kudos to Scott, keep up the tremendous work!

Source: Google

★ 5

Great Gym. Has a lot of machines. I go at 5 every morning and Scott always has it opened up on time.

Source: Google

★ 5

I just recently joined the 5am club here at Crunch Verona and cant say enough good things about this Gym.

Gym is spotless, locker room is always clean, and equipment is well maintained always.

Big shout out to Scott who is always there to open up at 4:59 with a smile!!

Love this place!

Source: Google

★ 5

Good morning. This place has great positive people. I’m compelled to write this after my experience with Scott. He’s professional, friendly, helpful and uplifting. This is a comfortable and organized place to workout. I notice that Scott is always keeping things in order, helping people and smiling

Source: Google

★ 5

This place is amazing! Mariam and Alex are wonderful at the front! They were cleaning so much and the gym looked amazing! Definitely make coming to the gym a great experience! :)

Source: Google

★ 1

TL;DR: I went into this gym to cancel my membership on August 21, and they ended up charging me for membership all the way until November 10! It's not even October yet!

Cancelling my membership with this gym was unnecessarily difficult and resulted in having to pay for an extra month.

I went into the gym to cancel on August 21, and the person at the desk directed me to a Google Form to process my cancellation request. I filled out and submitted this web form inside the gym, in front of the person at the desk.

As of September, my credit card expired. The gym tried charging it for one last payment, 20 days after I submitted my cancellation request, and this payment was declined. Because of this, it was considered "past due". As a result, apparently, my membership could not be cancelled. It remained active. They did send me some text messages periodically asking for me to update my credit card info, so I called them.

This is when I learned that the system that Crunch Fitness Verona uses for cancellation is not accessible or viewable by the employees of Crunch Fitness Verona. The person on the line could only tell me that I had a past due payment and that my membership was still active. She could not tell me if or when they ever received a cancellation request. She was not sure if I needed to request a cancellation again. She could only tell me that the membership will stay active until the past due payment, charged a month after I requested a cancellation, is paid. She also gave me an external phone number to call, to verify that my cancellation went through.

I gave her my credit card info for this September payment. I then called the phone number she gave me, and I was even more surprised. This appeared to be a corporate / outsourced call center type thing, definitely far removed from local Crunch Fitness Verona operations. The person on the other end of the phone line said that the ONLY way to cancel a membership was to call that phone number. There is no website or Google Form that can be used to submit a cancellation request, and there is no way that the gym can cancel the membership for me. The phone number is the only way. He said that the form I said I filled out on August 21 is not an official thing, and that he certainly can't see that I or anyone else submitted any form like this at any time.

If this phone number is the only way to cancel, why did they not give me this phone number when I walked into their gym on August 21?

Anyway, the person on the other end of the line at the corporate call center told me that my membership was still active as of September 16, and that I would need to pay the future bill for October 10 before my membership could be cancelled. On the "bright" side, he said that I will have access to the gym until November 10! This is pretty useless for me though as I've moved a few towns over and have a gym in my apartment building.

I decided to pay the membership fee and then write up a one-star review.

In my apparently controversial opinion, cancelling a monthly gym membership by physically walking into a gym on August 21 should not mean having to pay for a useless membership with that gym until November 10.

Source: Google

★ 4

This is a great gym. I love the hours, the staff is always very helpful and pleasant, it has all of the equipment that you need, and it's the perfect price.

Source: Google

★ 1

Cancelled my membership in June. They refuse to stop charging me. “Procedures”. Criminals

Source: Google

★ 5

Just joined the gym today after the free trial. So far so good. They have everything you need to get a good workout in. The sauna and group classes are a nice bonus.

Source: Google

★ 1

Source: Google

★ 1

Smells terrible all the time. I’m pretty sure there is some sort of mold or mildew growing in this place. It’s totally unsanitary- look elsewhere for a gym. I cancelled before my one year contract was up and they still insisted on charging me another annual fee. Very sketchy. I guess you get what you pay for…

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Honestly it is the worst gym ever! it is impossible to walk in without having broken equipment, not even one day with all equipment working
They increase the prices with no notice, I'm canceling my membership
Very Very Very bad experience!
employees are very nice but the facility itself does not meet any gym standards.

Source: Google

★ 5

Source: Google

★ 5

Nice location and friendly staff

Source: Google

★ 5

The best! Front desk staff is always eager to help and friendly. Miriam and Brian especially! They are personable and make you feel comfortable in the gym.

Source: Google

★ 5

The ladies behind the counter were very nice and friendly. My first day they made me feel welcomed and less nervous. Definitely don’t regret joining.

Source: Google

★ 5

If you want results work with Keron.

Source: Google

★ 3

Its a chain gym so you don't get much variation but this location specifically is a bit small and very crowded. They have a nice training area that you can't go to, it's well lit and pretty then the normal part of the gym is dark and dingy. The staff is really nice and friendly but when people slam weights or don't pick up after themselves the staff say nothing. It's not that bad for the price but there's a lot better out there if you can travel there. Also the picking and choosing of when the AC is on terrible, why is the one section not air conditioned but another is in a heat wave?

Source: Google

★ 5

Kevin Doldron— simply put there’s none better … for any age. Attentive. Identifies the need, works on it without overdoing it. Achieves your goal. Great personality is a bonus.

Source: Google

★ 4

I’ve been a member for years. It’s not the best or cheapest but I’m a very happy member

Source: Google

★ 5

Nice gym and nice ppl in the front desk. It takes some time until you call a gym you HOME gym but Maryam makes you feel like it. She is very nice and always greet you with smile.

Source: Google

★ 5

Great fitness gym with all the equipment needed and Great staff

Source: Google

★ 5

Crunch has been a consistently great place to work out. But what keeps me coming back is the level of excellent personal training I get from Keron. Keron tailors my training to any health issues I’m having and above all makes our varied sessions fun and engaging!

Source: Google

★ 5

Front desk girls are super nice, they make amazing shakes, and the bathroom is super clean! Amazing place

Source: Google

★ 5

I’ve been coming here for almost 3 years and I really enjoy it great staff and well kept

Source: Google

★ 5

The front desk girls are great and so sweet! Gym is also sooo clean, love it here

Source: Google

★ 3

This place could be a 5 star gym. Unfortunately the management lacks vision and attention to detail at the same time. Very friendly diverse clientele and staff. Great location with plenty of free parking. Nice airy space with high ceilings and lots of equipment. Management is very slow to maintain and repair equipment.

Source: Google

★ 5

Very good gym. Friendly staff

Source: Google

★ 5

Source: Google

★ 5

Wow what a great gym I enjoy it everytime with great equipment and great customer service. Mariam and Alexandria

Source: Google

★ 5

Excellent equipment and very helpful staff. Best gym ever!

Source: Google

★ 5

the front desk girls were very nice

Source: Google

★ 5

The front desk girls are super nice and very nice when you walk in. The gym is very clean and the music is great too.

Source: Google

★ 5

w gym

Source: Google

★ 5

Great staff! Good music!

Source: Google

★ 5

Wonderful welcome from the ladys at the desk Amazing protein shakes overall a wonderful gym experience also doesnt get to crowded

Source: Google

★ 5

Alexandria Myriam…

Source: Google

★ 5

Alexandra was very polite and has great music taste!

Source: Google

★ 5

The gym is super clean, great sauna, not to crowded. Alexandria and Mariam were great and helped me make my account!!

Source: Google

★ 5

Fantastic Workers and Sauna

Source: Google

★ 5

I have been strength training with Keron for 7 months and it has been the best decision I have ever made! Keron is so knowledgeable but also focuses on the right strength training for my age as well as physical conditioning to slowly increase my strength without worrying about injury.
I highly recommend him for all your strength training needs!!! And not to mention his wonderful encouraging demeanor🤗

Source: Google

★ 1

Sitting in the parking lot...again because no one is here to open the door. Third or fourth time this has happened in the last month and half.

Source: Google

★ 5

Keron is my fantastic trainer. He is so knowledgable and committed to my improvement. He paces me carefully, always encouraging me and, at the same time, adding challenges. He is proud of my growth and because of his faith, I now believe in my abilities. He is wonderful. Unique.

Source: Google

★ 5

I have had the opportunity to train with Keron Doldron for the past several weeks and the experience has been spectacular !

Keron possesses a deep understanding of fitness and makes each session intriguing and challenging. His dedication and motivational skills have greatly enhanced my physical fitness.

If you are looking for a knowledgeable and supportive personal trainer, I highly suggest reaching out to Keron.

Source: Google

★ 5

Source: Google

★ 5

Keron is very knowledgeable and has been great at challenging me to go further with my exercise routines. I have gained strength and endurance. He has helped me increase my fitness level greatly, and he works with me when I need to change my schedule. I highly recommend personal training with Keron!

Source: Google

★ 5

i’ve been working with Keron for about a month. It’s been a completely transformative experience. He’s helped me tremendously in gaining my confidence and beginning my fitness journey. I’m so excited to continue working with him and so grateful for the service that Crunch has provided.

Source: Google

★ 5

I have been training with Keron for 2 years. I have gained confidence, strength and endurance. I have reversed my asthma and straightened my bone density.

Source: Google

★ 5

It’s only been a few weeks and I’m seeing the results. The workouts never seem like too much but they work really well. I know they’re gonna get harder as I progress though. Lol. I both am and am not looking forward to it. Thanks Keron!!

Source: Google