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GymAbout the Club
LA Fitness, a premier health club chain, is dedicated to helping members achieve their fitness goals. With over 700 locations across the United States and Canada, LA Fitness offers state-of-the-art facilities, group classes, and personalized training programs. Members enjoy access to a wide range of amenities including cardio and strength equipment, swimming pools, basketball courts, and more. Our certified trainers and staff are committed to providing a supportive and motivating environment. Whether you're a fitness enthusiast or just starting your journey, LA Fitness is your partner in living a healthier, happier life. Join us today!
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Reviews
Emily Chan
★ 5
I love coming to this gym because the staff is so friendly. Barbara is especially wonderful, she is so helpful and welcoming at the front desk!
Source: Google
Valentina Castro Silva
★ 3
The lights are faulty.
Source: Google
Ryan Nalewajko
★ 5
Julian’s great
Source: Google
juniper711
★ 5
Julian’s a great employee, he’s helped me out signing up so much.
Source: Google
B
★ 1
I walked into LA Fitness just to try the gym out, since they advertise free passes. But when I got there, a woman named Karen told me I either had to leave a 5-star Google review or pay $20 to get in. That’s absolutely ridiculous. Basically, if you give them 5 stars, you get in for free — which means all these “great” reviews are completely fake. Super shady business practice. Definitely not coming back
Source: Google
Ryan Werthmuller
★ 5
Friendly staff, plenty of equipment, and Matt was very helpful in signing me up
Source: Google
Louchio Morrone
★ 5
Source: Google
Michael Papapietro
★ 5
I go to the gym every week. Great staff and helpful people
Source: Google
Jayden Ramirez
★ 5
Source: Google
jutin banana
★ 5
Source: Google
BaNz
★ 5
Very clean and well maintained
Source: Google
joe
★ 5
julian gives the best customer service he’s da real goat
Source: Google
John Gannon
★ 5
I always get the best pump here
Source: Google
Crat
★ 5
Great gym with friendly staff always happy to help out.
Source: Google
Amaz Hussain
★ 5
It was fun plying ball at la fitness. The lady (karen) she helped me with guest pass i would higly recommend pull up here.
Source: Google
Hunter Wilson
★ 5
Best gym in the nation
Source: Google
Ivon Bennett
★ 5
Great gym for consistent lifting 💪🏽
Source: Google
Dylan Wilson
★ 5
The Greatest Gym on Earth.
Source: Google
Andrew Mann
★ 5
Great gym been here for a year love it.
Source: Google
denisse paulino
★ 5
⭐️⭐️⭐️⭐️⭐️ 5-Star Review – Outstanding Experience at LA Fitness
I just signed up at LA Fitness, and I have to say—my experience has been absolutely excellent! From the moment I walked in, I was warmly welcomed by Julian, who gave me an informative and friendly tour of the gym. He really took his time to explain everything and made me feel comfortable and confident about joining.
The customer service here truly stands out. Everyone greets you with a smile, remembers your name, and makes you feel like you belong. It’s such a positive and motivating environment—something that’s rare to find!
I also love that the gym has a great balance between community and personal space. You can enjoy your own time to focus and recharge, but there’s also a friendly, social atmosphere if you want to connect with others. The pool is a huge plus, and I appreciate that they offer classes for new members like myself—it’s a great way to get started and feel supported.
Thank you, Julian, and the entire LA Fitness team, for making this such a welcoming place to begin my fitness journey. I’m truly grateful and excited to be a member! 💪✨Id also like to mention Matthew aka Matt, he was very informative and got me straightened out with plans for the personal trainer which I’m looking forward to! Love all the smiles and positive attitudes. Super super grateful for you guys 🤩
Source: Google
Angel Carpinteyro
★ 5
Great gym and staff
Source: Google
omar
★ 5
This place is awesome
Source: Google
shimi katz
★ 5
I went to this LA Fitness branch in Howell and had a pleasant experience . Matt and staff was very friendly and helpful. Gym was clean. 5 stars!
Source: Google
Devora Manela
★ 5
Karen is the best! She is so helpful and sweet. Also the gym is always clean and a pleasure to work out in❤️
Source: Google
Jeremy S.C
★ 5
the gym looks really nice and the pool is amazing!
Source: Google
Maher Asi
★ 1
Source: Google
Antonio Afanador
★ 5
Great gym fantastic staff and wonderful atmosphere.
Source: Google
Kavon Laws
★ 5
This place is great, workers are amazing and so are the people!
Source: Google
Aine Dowd
★ 5
Source: Google
Arthur Silva
★ 5
Source: Google
valerie Weekes
★ 5
The gym has been much better in the last 6 months. Keep up the good work
Source: Google
Anthony Streeter
★ 5
I love my gym
Source: Google
Michael Asare
★ 1
👎🏻👎🏻🤮
Source: Google
Josiah
★ 4
It's a gym, Bathroom pool weights. cant ask for much more
Source: Google
yuh ay
★ 1
Genuinely disgusting behavior from the management to force someone to give a 5 star review just to get into the gym that they already paid for. It's just not right and a manipulation of your paying customers.
do better.
Source: Google
Angel Tonra
★ 5
Source: Google
Matthew Perillo
★ 5
Karen is very helpful and helped me through every step of the process
Source: Google
Antonio Merino
★ 5
Source: Google
Arianna Colonnello
★ 5
Just got signed up today, great experience and a one of the best LA locations
Source: Google
thedavepall At Gmail
★ 5
Source: Google
Jesus Rivas
★ 3
Lo sábados a las abren a las 8am me parece muy tarde para los que nos gusta entrenar bien temprano.
Source: Google
Fabyola Limage
★ 5
great gym!
Source: Google
Will
★ 4
Just signed up. Matt was extremely helpful and friendly. Lots of machines. Only critique would be that the cable area is pretty disorganized and could use a rack to organize the attachments.
Source: Google
bk marcelle
★ 5
This place is amazing. Karen, Matt, Jordan, and Ingrid do an amazing job running the club. The club is clean, the staff is great, and I’m getting really great results working out with my trainer. It’s well worth the money. I’ve already brought 3 of my friends to sign up. I would definitely recommend this LA Fitness.
Source: Google
BJ Brown
★ 5
Great experience signing up
Source: Google
John DeLuca
★ 4
Just became a new member of this gym, very good service and help by the employees. Got a nice tour of this huge gym, looking forward to working out here for the time being.
Source: Google
Shayna Tardio
★ 5
LA Fitness is a great, big, clean gym. The staff is great. Matt really helped me and my dad join today.
Source: Google
Galo Saltos
★ 1
Today, September 16th at 8:30 a.m., after my workout at Fitness Howell, I went to the men’s restroom and encountered several unacceptable conditions: there was no soap in any of the dispensers, no toilet paper, and to top it off, the shower I chose smelled bad and had mold. I urge the management to take immediate action to improve the hygiene and maintenance of these facilities.
Source: Google
Eddie
★ 5
Great gym, great staff, beautiful pool. Rejoined today after 5 years. Matt assisted me in becoming a member again. He is very professional, friendly and has a great sense of humor too. Matt made me feel very welcome. It's good to be back. Thank you Matt and LA Fitness.
Source: Google
Dayron Jesús Torres Chambi
★ 4
Nice gym
Source: Google
Dani Casais
★ 5
What a difference this club has made in under a year. Finally it’s clean and organized. Great job to the new person in charge of the club!
Source: Google
Nate L
★ 5
Source: Google
Nurgissa Nazar
★ 5
Source: Google
Shmuel Greenbaum
★ 5
I was very impressed with this facility. Weights are in place. They have great machines, good shape. Everything's taken care of very friendly staff. Great management. Managers encouraged feedback. Always looking to make things better I go to a facility in northern New Jersey. Much better here. Keep up the good work guys.
They encourage people to give reviews, unlike many gyms that get horrible reviews.
Source: Google
Said Youssef
★ 5
Awesome gym! Clean, well-equipped, and full of positive energy. Staff is super friendly and helpful. Every workout here feels motivating—highly recommend! 💪
Source: Google
Debra Valdez
★ 5
Just here to show support for the lives of innocent children, the man spitting straight facts and LA Fitness Howell. Also curious to find out went Melissa Chapmans membership is going to be revoked for taking photos of other members without their consent And against gym policy?
Source: Google
Red
★ 5
Nothing wrong with wearing shirts that tell the truth, awesome place, owners awesome it’s all awesome come workout.
Source: Google
Edu Ervin
★ 1
Source: Google
Kosta Stamogiorgos
★ 5
Amazing Gym!! Love the staff and the members are so nice!! the price is so affordable and i get to bring guests for free with my membership. Overall they get my 5 stars
Source: Google
Klaudia Lukomska
★ 5
Really friendly staff and everything was very organized and clean.
Source: Google
Yahli El
★ 5
Love this gym I come here everyday has all the equipment I need and super organized!
Source: Google
Nick Afanador
★ 5
Source: Google
Ray S
★ 5
Source: Google
Alexander Rizsk
★ 5
I really like this place a lot. I've been coming here for years. They got really fair prices for a monthly membership. They also have great amenities classes. It's very cleanly. He also rarely ever have to wait for a machine because they have so many of each type of body part and workout group so you can get through your workout quickly efficiently without having any issues
Source: Google
JoAnn Scotti
★ 4
Equipment needs updating. All else is fine.
Source: Google
its KayBe
★ 5
The staff here is top tier. The equipment is well maintained and the gym is clean. Like actually clean. Anyone whose been going to any gym for a while knows what I mean, the mirrors are clean, even the tops of cable machines.
Source: Google
Susie Qusie
★ 5
Fantastic, clean, organized, with a great weight room. They also have spin, aerobics and let's not forget the POOL and sauna!! Let's go!!
Source: Google
Jett Grom
★ 5
One of my favorite gyms. Love the machines here, especially the plate loaded incline press. Highly recommend
Source: Google
Jalyn Postadan
★ 5
Very good.
Source: Google
Dolu Adegboyega
★ 5
I moved from North Jersey and was looking for a new home gym. The crew here is very nice and helpful and thankfully, most of their equipments are functioning (unlike many gyms i’ve been to that have their machines “out of service”!). Bonus: the people in front are lovely and greet you every time you walk in, it may seem minor but sometimes you’re having a bad day , so when someone’s polite to you, it can be a mood booster.
Source: Google
Maria Nuñez
★ 5
Source: Google
megan maloney
★ 2
Unfriendly and unprofessional. the pool is a mess! constantly too chlorinated and algae growing all over. It's not kept in the best shape I really hope this fix that.
Source: Google
Cam Plummer
★ 5
This is a really nice gym with all of the amenities you need. Would definitely recommend!
Source: Google
Chaim Pinto
★ 5
I really enjoyed my first experience at LA Fitness! The workers were incredibly patient with me even though my canadian credit card was declining. They even let me use the facilties for free this time! All the machines were in great condition, the basketball court was awesome, and the bathrooms and showers were actually clean! Even the members of the gym were all kind and polite, even answering questions. I HIGHLY recommend this place! Get in shape already!!
Source: Google
Joann Quaranta
★ 4
Front desk doesn't greet you.
Source: Google
S
★ 5
Best gym
Source: Google
R Redd
★ 5
The Howell LA Fitness does a great job of keeping the facilities clean and are quick to help whenever you ask questions at the front desk. Nothing worse than getting to the gym with dead headphones but they were nice enough to charge them for a bit while I warmed up. Highly recommended coming here.
Source: Google
yair dahan
★ 5
The best gym
Source: Google
Deniz Huseyin
★ 5
Amazing staff!! Very friendly! Love this gym! Thanks for being so welcoming
Source: Google
Timothy Zaccaria
★ 5
Karen is a great lady. I wouldn’t want a membership anywhere else except for Howell’s LA fitness. Great woman and great employees all around!
Source: Google
Fran DiBella
★ 5
Much cleaner.
Source: Google
Elizabeth Cuyos
★ 5
Julie miller excellent . Love it
Source: Google
NYA
★ 1
I had a frightening experience at this gym that no paying member should ever go through. While working out in a trainer-approved area, I was aggressively confronted by a male maintenance worker who screamed at me, demanding, “What are you doing in here?” His tone, clenched fists, and overall menacing behavior made me feel physically threatened — as if I didn’t belong there. It was humiliating, hostile, and completely inappropriate.
When I reported it to the manager Karen, she was cold and dismissive, offering zero support or accountability. Now they’re telling me I have to complete my training sessions at another location, where this same man may still be working. I’ve made it clear: I do not feel safe and will never return to this gym.
This brand claims to be a “premier” fitness club, but they have no regard for the safety of their female members, especially women of color. Their handling of this situation was unacceptable on every level.
Ladies, think twice before joining. Your money is better spent somewhere that values your safety, voice, and presence.
Source: Google
M Lynch
★ 5
Source: Google
Shahar Collado-Guilliani
★ 5
LA Fitness in Howell has been a great spot for my workouts. The gym is clean, well-equipped, and never too crowded. The staff is friendly, and I like having access to extras like the pool, basketball court, and group classes.
It’s a solid gym with everything I need—and then some. Highly recommend!
Source: Google
Jack Bohm-Squicciarini
★ 5
Source: Google
Anthony Frascino
★ 5
Great gym
Source: Google
Joe Frascino
★ 5
Great gym Get you membership from Karen
Source: Google
avi zemel
★ 5
Great place to work out.
Source: Google
Yehudah Zemel
★ 5
Great place to work out
Source: Google
Brayden Morin
★ 5
Great place and great service. Has a lot of equipment and even a basketball court to play with friends on!!
Source: Google
Edward Messon
★ 5
With no sauna, why did you even buy an LA fitness franchise?
I just came here again accidentally 2 months later and I have to mark this as a “do not go” reminder in my map because of the no sauna. I can’t just ask Google to take me to the nearest LA fitness anymore.
Without a sauna you’re not an LA fitness. You’re just another gym.
Source: Google
Effie Applebaum
★ 5
Great clean gym and great customer service!
Source: Google
Jose Maldonado
★ 5
The beat La Fitness
Source: Google
Carl Hager
★ 5
Great facility, always clean and organized, and totally love the staff. Perfect place to lift without the hassle.
Source: Google
Ada Rivera
★ 5
Friendly staff, aquafitness, sauna, and friendly atmosphere..I enjoy myself
Source: Google
B
★ 1
My experience at LA Fitness has been nothing short of disappointing. The gym is consistently dirty, machines are often broken for weeks, and the staff seems to care very little about addressing members’ concerns.
The biggest issue, however, is Karen, the general manager. She is by far the most unprofessional and rude person I’ve dealt with at any gym. Instead of resolving issues or listening to feedback, she’s dismissive, condescending, and treats members like they’re an inconvenience. Her attitude sets the tone for the entire facility — unwelcoming and unhelpful.
Save your money and sanity. There are far better gyms with competent management and clean, functional equipment.
Source: Google
Steven Malley
★ 4
It's kept nice and clean. Gets crowded in the evenings, but that's to be expected. Was hoping the new year's resolution crowd would have fled by now, but no luck. Oh well.
Source: Google
Frayda Eidensohn
★ 5
Source: Google
George La Rosa
★ 5
Source: Google
Jesse Nwajei
★ 5
LA Fitness is great! The staff are very nice and friendly.
Source: Google
Karen Van Etten
★ 1
The pool is so dirty. No hot tub. The lockers and bathrooms are gross. Gross gym.
Source: Google
K
★ 5
Would be 5 stars if their kids club was open but it seems permanently closed. Clean gym, lots of equipment, friendly staff.
Edit: edited from 3 stars to 5 stars because the staff here is awesome...BUT THEY STILL SHOULD GET CHILDCARE!
Source: Google
מעיין עורב
★ 5
To Will and Marco from L.A Fitness Howell:
We would like to thank you and appreciate your help in finding a creative solution to continue our fitness training.
Thank you!
Source: Google
Jayden Messer
★ 5
Canceled my membership a while back but went to Howell LA Fitness to sign up again and Karen was incredibly helpful. She worked very hard to get me the best deal and was super friendly and personable. Highly recommend this location and if you plan on signing up ask for Karen!
Source: Google
Zevi
★ 5
My experience was amazing best gym and the best customer service
Source: Google
Q P
★ 1
If I didn’t get a discounted membership, I would never return. Place is filthy with dust, wads of gum stuck in between the weights from the kids that frequent the place and filthy mirrors full of handprints and dirt. Pins missing from numerous machines and machines out of order for 6 plus months. Management changes every couple of months and they are more concerned about whining that you placed your jacket on a chair than actually improving the gym. If Retro wasn’t the size of my bathroom, I would be there in a heartbeat as their class selection alone blows this place away. For about 3 moths, there were 0 yoga mats in the entire place. If you’re a female, you could be wearing a burka and will still have your handful of regular gym creeps who are clearly there to window shop the women, put their numerous dumbbells all over multiple machines they are not using and socialize vs actually work out. All of the fake “5” star reviews are comical.
Source: Google
Mihir Patel (Mihir U There)
★ 5
Pretty clean and friendly and machine that maintain well and the air is always fresh and cool none of the stale ass air
Source: Google
Eli Verschleiser
★ 1
5 stars for the people who work here and the location equipment. ZERO stars for the way you are made to cancel your membership BEWARE - you just send a certified letter to the corporate headquarters in order to cancel. That's the ONLY way. They will CONTINUE to charge you until they claim they receive it.
Source: Google
Jairo Rodriguez
★ 5
A member from day one. I would like to see some additions to the current equipment. Hip trust machine, different leg press. To have more variety and more choices during workouts. It is quite pleasant to be greeted by Ashley at the front desk. Always cheerful, friendl and to ready to assit. Happy to have have her at the front desk.
Source: Google
Mehmet Sevinc
★ 5
Great place but especially Will who is operation manager is very knowledgeable and helpful thank you for your help
Source: Google
Tara Delisso
★ 1
Guest Pass is a SCAM ! They put them all over the gym and when I used a pass my friend gave me this General Manager Karen was very disrespectful and uncourteous to me and really shady sales pitch she sounded to phoney and rude like I wasn’t good enough to be using a guest pass.. well thanks to her I’ll be telling everyone I know who goes there and wants to try it out NEVER TO STEP FOOT IN THAT PLACE MISS KAREN YOU SHOULD BE SELLING CARS NOT GYM MEMBERSHIPS
Source: Google
Rohan Agnihotri
★ 1
The facility itself Is fine. Average gym in terms of machines and amenities. However, the guest pass system at this LA Fitness is extremely predatory. On their website and through the guest pass generator on the LA fitness app, a free VIP guest pass is advertised. Upon walking in and trying to use the guest pass for a friend of mine who had never been to the gym before, he was told that because he wasn’t certain about wanting to maintain his membership beyond the trial period, he was told he would not be able to use the guest pass after driving from over 1 hour away to play basketball. Instead, the elder lady at the front desk who seemed to be a manager or head sales person insisted that he purchase a 1 day membership for $20 rather than accepting the valid guest pass. She also admitted that the reason she was not willing to grant the guest trial period was because she didn’t see future membership value in my friend, as he was being honest with her and told her he was really looking to take advantage of the free trial period. She even admitted she did not want to go through the process of drawing up the paperwork if he was not interested in maintaining a long term membership, which is not what is advertised on the guest pass. This is a predatory system ran by this LA Fitness, as they advertise a free guest experience all over the guest pass and website, but issue restrictions when you actually arrive and force you to purchase a one day membership rather than honoring the free guest experience. When I confronted the sales lady and explained to her what said was describing a predatory process that advertises a free service, but forces you to pay a fee for the day pass when it’s not honored upon arrival, she had the audacity to tell me “When you put it like that, it sounds terrible.” There was no other way to describe the matter, and she knew it, but was trying her hardest to save face, siting similar services like Netflix as an acceptable comparison. She tried to tell me it’s like Netflix where u sign up for a trial that auto renews into a membership, to which I responded, “you can still cancel Netflix after the free trial period ends.” To this she had no decent response and insisted that she would not honor the advertised guest agreement. This location lures you in with the advertisement of a free pass, and then has the audacity to deny you if you are honest with them, and they deem u as a low value non-long term customer. The only reason we even stayed was because my friend had already drove from an hour away. Keep in mind, guest passes have previously been accepted in my previous visits as the location, as this predatory policy is not adhered to by most of the younger front desk associates, who seemed to have no idea what this elder sales lady was talking about. This shows to how this so called “company policy” is selectively applied based on how much the employee cares and possibly even dependent on who the person coming in is. The holmdel location is far better and does not take these predatory steps to enhance their commissions and make a quick buck off their members and guests trying to use their gym. I will only be going to Holmdel from now on. If anyone from management wants to reach out to discuss what occurred I would be happy to talk and share my experience, as this type of selective application of policy and predatory advertisement should never happen. Do not recommend this place, especially if you plan to bring a guest for the supposedly free trial period. My name on my membership is Rohan Agnihotri. Feel free to reach out for more information regarding this terrible experience.
Source: Google
dalia flores
★ 5
Source: Google
Jennyy Cuatlatl
★ 5
Karen and Gianna were fabulous queens :)
Source: Google
Antonia Gelis
★ 5
Yesterday, I had the pleasure of meeting Wil, the new manager. He was extremely accommodating and helpful with a situation with some equipment. Thank you, Wil for your going out your way to make sure I had a great workout! Truly appreciated!
Source: Google
Rossie Arias
★ 5
Karen was really helpful with the guest pass process, very friendly staff as well!
Source: Google
Victorfigueroa56
★ 5
Great survive and very helpful to sign up for
Source: Google
JB Phillips2
★ 5
This gym is the perfect place to stop when you are travelling, especially if you want to arrive fresh. You can work out a little bit, and because it's not your home gym, no one will remark about how bad you are doing. Then you can take a shower, sit in the hot tub and think about what a fine day it is! If you want to rent a hotel just so you could take a shower, it would cost one hundred dollars at least. So clearly, this is the very best option for a traveller.
Source: Google
Chris Garcia
★ 5
Source: Google
Carlos Mata Saborio
★ 5
Source: Google
Juan David Puerta
★ 5
Source: Google
Timmy1219
★ 5
Source: Google
Samantha Carruth
★ 5
Source: Google
Jemarloc X
★ 4
Source: Google
Juan Fernando Restrepo Suarez
★ 5
Excelente lugar
Source: Google
Ethan Fianko
★ 5
Extremely nice customer service, employees treat me with the upmost respect as well as clean facilities. The front desk lady is very nice to members as well. I also enjoy the basketball facilities that they have making it a unique experience.
Source: Google
Moe Elek
★ 5
Karen provided exceptional service, with attention to detail and commitment to excellence. The facility is well-equipped with top-notch machines, making it a great choice for a comprehensive workout experience. I highly recommend Karen and this establishment for high-quality service and an enjoyable workout environment.
Source: Google
Quan Glo
★ 5
Dylan was awesome!! Very helpful and very patient I love the environment here
Source: Google
Rosy Weiner
★ 5
LOVE THIS GYM. Great management by Karen. SALES TEAM great. Sophia PTis amazing ❤️💪
Shout out to Nick sales councilor, Sophie personal trainer, Wehmer kick boxing, and Dee and Robert spin class.
Source: Google
Luke Alvarado Alfaro
★ 1
Currently missing a lot of equipment, over half the cable machines are missing pins and hooks that are essential to be used. Half a yoga mat left (all ripped up). Always crowded. There's no policy for amount of people per machine which created crowds when people come in a big group. The hand sanitary and soup on the bathroom are always empty. Machines are dusty. It's just awful. It's like they don't care at all.
Source: Google
Ari Kopciel
★ 5
Source: Google
Sam M
★ 5
Melany the manager and her team are amazing. They do an exceptional job running that place and delivering top quality customer service. We had a situation from another location and Melany handled things immediately. LA Fitness is lucky to have Melany and her team as staff.
Source: Google
scrappy hustler
★ 5
Excellente el si bien sieti dei eso loca basa ka-boom cabrona!!
Source: Google
Alan Placer
★ 2
This the most most filthy gym I've ever used. There is always trash on the floor and dust piles under all of the equipment that has accumulated for years.
The equipment is also very repetitive and so lacks other equipment for different muscle groups and exercises.
The only reason I use this gym is for location. I'm sure if they don't improve then another gym will open near by and do it better.
Edit: A few years later it's still filthy!
Source: Google
Jaylah Cuahutle
★ 5
Source: Google
Alessandro Briones
★ 5
Source: Google
Jose Peralta
★ 5
Was helped by Karen with the guest pass, she was very polite and helpful through the process.
Source: Google
Steven Nicholsen
★ 5
Great gym! Has everything you need! Very helpful staff, especially Karen! She was very kind and assisted on my needs!!
Source: Google
yandiel colotl
★ 5
Great atmosphere!!!
Source: Google
Joyce Thomas
★ 2
Update: 02/04/25 - They still don't care. If you want a good workout with good equipment, bring your own! They don't maintain, update or fix broken equipment much or timely. They still did not change any pictures on the wall to reflect their actual membership. People still don't follow normal gym rules like putting away their plates & dumbbells; leaving it for ederly or women to try and move it. And yet, I'm still here only because of the size of the gym.
I wrote a letter to LA Fitness of Howell Mangement hoping to get some sort of reply. Its been some 30 days and they did not respond. As a result, I will post my constructive feedback here.
I have been a member of LA Fitness for maybe a 1 ½ years. I am a transplant from Retro Fitness of Howell. The reason I left Retro is because their gym is way too small for all the people who subscribe to it. Since I am now retired, I joined your gym because of the space and pool access. Other than that, I would still be at Retro. I have some constructive criticisms and I hope you will take it to account.
There are many reasons I loved Retro, but a few stand out. First is they are right around the corner and easy to get to for when I worked. Second is, they continuously requested customer feedback on how they were doing and actually used it when it was good feedback. And lastly, they ensured gym goers followed rules by posting signs and monitoring people. You are not close (not that this is a problem now), you do not ask for customer feedback, and you do not enforce or post gym rules where they are noticeable, at least not to what I’ve seen. So, here are some constructive criticisms I hope you will ponder and maybe even implement:
1. Send out emails to get customer feedback – I get it, people are different these days and you may end up getting a lot of non-serious feedback. However, that can be sorted and discarded, and you can really consider serious feedback. For instance, if you had a monthly or bi-annual feedback process you would know that there is an infestation of lady bugs in your gym.
2. Post signs of gym rules such as wiping down equipment and removing weights off equipment and returning them to their racks. I have had to move heavy weights from equipment because many inconsiderate males do not. Since it is heavy, I do not put it back on the rack, I leave it on the floor by the equipment. I have also seen small females having difficulty removing heavy weights as well. Posting signs may help as it may shame some people into following gym etiquette. Monitoring on occasion certainly helps.
3. You really should have more than one piece of gym accessory equipment like bosu balls, weighted bars, etc. It appears to me, for some strange reason, the accessory equipment like bosu balls and weighted bars are only in the Training Room, indicating that equipment is not for use for the general gym population. I was even told to bring the bosu ball back to the Training Room when done, that’s ridiculous. You are a franchise gym, you really should have more than one of any gym workout accessories; Retro (a small gym compared to yours) had several of each, including bands.
4. Finally, your walls imply that only slim, white people workout. Please do not take this as me making a race issue of this. I’m African American and I workout at your gym as well as countless other African Americans, Asians, etc. However, this is not reflective of what’s on the walls at your gym. The proof in the pudding is that you only have a different race on the walls in the basketball Room, can you guess the race?? Reconsider adding different ethnicity just for inclusion purposes.
5. I provided you my contact information in the letter I sent you and you are still welcomed to contact me if you feel the need.
Source: Google
zae
★ 5
Everyone was really helpful and good establishment. Very clean. Gerson and Markel helped my friend and I out and did a nice job.
Source: Google
Tyler Crespo-Cruz
★ 5
Gerson and Markel was wondeful helping me in helping me getting to where i need to go had a wonderful experience here today and will always be coming back to the LA Fitness in howell. Signing up here right now!
Source: Google
Travis Lesko
★ 5
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John Koko
★ 5
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Garrett Nelson
★ 5
Devon at the front desk is super nice. helped me with a pass
Source: Google
Angelo Rivera
★ 5
Devon in front super welcoming and helpful and the gym is great.
Source: Google
isaac moseson
★ 5
Walking in and being greeted by Devon is the best part of working out here.
Source: Google
Ray Guteta
★ 5
LA Fitness Howell - Exemplary gym with most types of exercise equipment that one would need. Staff are friendly and always helpful. Special mention to Naija who is always welcoming with a smile and eagerness to help, offer direction, and resolve issues when necessary.
Source: Google
Stephanie Parlacoski
★ 5
So I just wanna say I love LA fitness because it’s like a second home to me and it’s giving me the spot in the opportunity to encourage my professional age teams team reborn, 2.0 with professional NBA player Lloyd Daniels . Family oriented all ages can come and enjoy this space!
Source: Google
Michael McGrath
★ 4
The only reason it's not a 5 is the daily cleaning is lacking. Everything else is really top notch!
Source: Google
Avidan Esquivel García
★ 5
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Jose Hernandez
★ 5
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Madison Bertin
★ 5
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Иван Марченко
★ 5
Best gym around!
Source: Google
Sha
★ 5
Edward hook me up. Awesome guy
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Jiggy gadson
★ 5
Edward and Markell are the best great people
Source: Google
Jennifer Hardy-Wiessel
★ 4
The people here are so nice. I love seeing the same friendly faces every day. Plenty of equipment to use. I do wish that the classes had more participants and better instructors. This is the reason I don’t take them. I also wish there were a yoga class available. If you are good at leading your own workout, this is a great place to go. And the price is certainly right!
Source: Google
Anthony Mineo
★ 5
👍
Source: Google
ryuwu
★ 5
Everyone is so nice, I’ve noticed that people are kind to each other, and keep the gym clean. The staff are lovely, I like the question of the day. It lets people participate all together.
Source: Google
yonatanfromskool
★ 5
Very nice and clean gym, nice and helpful staff
Source: Google
Connor D'Andrea
★ 5
Karen was great, she told me everything I wanted to know great service, Edward was super respectful and a great first face to see walking in very nice
Source: Google
jay seda
★ 5
My experience was very nice and appreciatiating and welcoming also Karen and Edward were able to get me a great workout while not having to make any financial decisions place is great nice and roomy and also fitting for plenty of people
Source: Google
OciCatRangler3
★ 5
Great fitness center! LA has a diverse range of well-maintained equipment, clean facilities, convenient location, flexible hours, a variety of classes, supportive staff, a welcoming community atmosphere, personal training options, and a price point that fits your budget, allowing you to achieve your fitness goals comfortably and effectively! Would def recommend to a friend!
Source: Google
Naila Shakaib
★ 5
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Nicholas Nannini
★ 5
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christian Bailey
★ 5
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Rania Saad
★ 5
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Isa Ossa
★ 5
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Mateo Ramirez
★ 5
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Mia Dragovic
★ 5
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Jenna Firl
★ 5
This is a great, clean facility with friendly staff. Would recommend everyone come here for a great experience!
Source: Google
moe G
★ 1
Not the cleanest gym around, and good luck getting a machine or a spot at the weight rack during busy hours. Also they make cancelation more difficult than it needs to be.
Source: Google
Larry Davis
★ 5
Coming from Manchester, I prefer Howell over the nearby locations of Brick and Toms River.
Source: Google
WILMER PABON
★ 5
Source: Google
Kareem Alhadi
★ 5
The workers here are very friendly and took care of me on my first visit! This is genuinely the best gym I’ve been to! Shout out to Karen!
Source: Google
Mark Perlstein
★ 5
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Sofia Jaber
★ 5
I had a great experience at this LA Fitness! The staff is super sweet and very accommodating, especially Karen :)
Source: Google
CJ Anshelewitz
★ 5
Great service nice gym
Source: Google
Andrew Bracco
★ 5
Great service!
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Eric Petersen
★ 5
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Julian Caru
★ 5
The best.
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Ily Smb
★ 5
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ALFREDO FERDINAN ROMERO VERA
★ 1
The worst gym, poor customer service and it is also an unsafe place, things are always being stolen. I do NOT recommend it !!
Source: Google
Tatiana Mendoza
★ 5
Everyone here is so friendly and welcoming. They do not pressure anything on you. Especially Karen she has been a great help with getting me into the gym and knowledge of all the amenities and services they provide. This gym is amazing. The equipments are clean and so are the restrooms and locker rooms. Highly recommend.
Source: Google
Darryl Louis
★ 5
Great facility
Source: Google
Kaden C
★ 4
Spoke with Karen over the phone and she was very helpful when I came in she was even more helpful and accommodating would recommend to anyone new trying to get in gym
Source: Google
Vaydy Garcia Cantera
★ 5
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Dominik Martins
★ 5
karen has an amazing attitude and she was able to help me out with such a friendly demeanor
Source: Google
Dylan Santos
★ 5
karen was the best with assisting me and my friend with our membership, truly made the process very smooth
Source: Google
Johnny Beyers
★ 5
Amazing service and great staff
Source: Google
Gz GoDz
★ 5
Great gym good workout
Source: Google
Jeremy Bustamante
★ 5
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Daniel Zelevansky
★ 5
Phenomenal gym - been using for over a year and the community & staff are always a pleasant site to see. 10/10!
Source: Google
Christian Valerio
★ 5
very good service
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Brent Caiazzo
★ 5
Burim was super nice and professional and he gave me 30 day pass!!! only here at the best LA FITNESS
Source: Google
Amador Castro
★ 3
Es bueno lo mantienen un 60% limpio. Estaria mejor si tubieran entranadores para orientar o dar una sujerencia de como empesar una rutina. Y que ubiera personal que enseñen como funcionan las maquinas para los que son principiantes y más personal qué ablen español.
Source: Google
lenka Paulin
★ 5
i emailed this la fitness and i got a 30 day guest pass to try out the gym. it was very clean and the staff was super friendly. would definitely recommend this gym for anyone that may just want to start their workout journey!
Source: Google
Mark Melcer
★ 5
Karen customer service was excellent
Source: Google
Ryan M
★ 5
gym service was awesome
Source: Google