★ 3

Decent variety of machines, but not enough attachments & the ones they have are trash. Speaking of trash, this place always has it all over the floor. No one puts their equipment away & you have to step over it or go searching if you want to use certain items. Also this place is frequented by numerous men who seem to have no concept of deodorant, which means you'll be breathing in their stench during reps because the company does nothing about it. Cheapest workout in town but go somewhere else if you want a better experience.

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★ 5

Although fewer free weight options than other big box gyms, the branded equipment is very functional and ergonomic. One can definitely get a great workout at Planet Fitness.

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★ 4

Not open until 7 on Saturday. I’m used to at least 6 or 5. That’s too late. Many prefer to start earlier. One exercise bench inoperable: handle missing to adjust height. Woman at desk quite pleasant. Well appointed.

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★ 2

Very small location. Limited equipment

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★ 1

Being a member since January 2024 when this location open. Went the entire year with very reliable 5am opening. Now since January 2025 till now they are constantly late to open 1 to 2 times per week.

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★ 5

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★ 5

Clean quiet place

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★ 1

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★ 5

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★ 4

This a larger planet fitness compared to others I frequent in the central Jersey area. There are plenty of free weights and benches but of course could always be a couple of more. I like the aerobic area in the back and the machines strategically placed where creeps can’t stare at you. The staff is generally okay but some are better than others in regards to cleanliness. Some workers rarely leave their perch behind the counter (on their phones of course); while others are always cleaning or replenishing wipes spray bottles and cleaning etc. Maybe overall PF can find a way to get people to not sit in machines and watch videos or talk on their phones! Plenty of cardio machines and one is always available. Machines are rarely broken and are fixed quickly. Not sure why PF overall doesn’t retail sell power /protein bars etc as well as powders and more kinds of health drinks. I believe this would be quite lucrative. Overall this is one of the better PFs I have visited.

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★ 1

Never got sent a reminder email for the annual fee, which actually gets charged like 3 months AFTER you've been a member for a year, so you have time to really forget about it. Tried to cancel my membership the day after I was charged (the annual fee) and was told they can't refund it. Couldn't cancel my membership over the phone, have to show up in person. They make it nearly impossible to cancel and don't remind you of account charges - that's how they get your money.

The incline on many of the treadmills would constantly get stuck in an upright position, so you would have to change treadmills in the middle of a workout because you couldn't reduce the incline.

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★ 5

Its big spacious windows and clean excellent ventilation-missing one piece of equipment A Lying Hamstring Machine
PF Edison has one it makes a huge difference when working legs

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★ 1

Horrible customer service. So unfortunate. Had a billing issue with fraudulent charges - Someone else was charging their membership on my account.. Took it to the regional manager Shawn and district manager Alex, and they did nothing to help. Marshall was great and responsive- hope he gets out working for evil before it’s too late. I agree with Vincent kim’s review they are useless. I can say that because I’ve owned and consulted for many gyms. Don’t support one world fitness and private equity ….support your local gym and studio owners

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★ 5

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★ 2

If it was not for the music playing so loud, it doesn't matter if you bring headphones, it would be a 5. However, it seems like whoever is working picks the volume of the music and even if they do turn it down it’s still SO loud no point in putting on headphones.

I bought a pass for myself and my gf and we’ve been going but sadly we will likely have to leave for a different gym due to this locations needs to play music so very loud.

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★ 5

Great location! Very clean with lots of parking and a ton of equipment. Staff was also attentive and friendly.

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★ 4

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★ 5

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★ 5

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★ 5

Worth for black card members

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★ 1

genuinely the worst planet fitness i’ve ever been to. seats suck, machines worse, trash. just trash.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

CLEAN AND NEW EQUIPMENT NOT OVERCROWDED

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★ 4

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★ 5

Very convenient and pleasant atmosphere.

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★ 5

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★ 5

Very clean, organized, and well equipped. Great place to workout!!!

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★ 5

this gym has amazing workers amazing machines amazing black card amenities

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★ 5

Great place to work out!

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★ 5

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★ 4

A great experience

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★ 5

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★ 1

I am a new member at Planet Fitness, Princeton. My first monthly membership dues didn't go through on my credit card and they charged me a late fee. I called the gym yesterday and went over all the numbers again and the person I talked to couldn't give me a reason for the card not going through. He said he would have the manager call me today. No call. I called back this afternoon and spoke with Victor and he said he couldn't help me either and said his manager had been very busy. He told me to come in person tomorrow to talk to the manager. The manager better help me tomorrow or I will cancel this new membership. I'm not paying for a gym with crappy customer service.

Update: 4/25/25. I went into the club today and was told by the manager (Marshall) that my account is processing through now but he wouldn't remove the $15 late fee. Is it worth it to piss off customers to collect a $15 late fee when it isn't the customer's fault. My first impression is that PFP doesn't care about their customers or customer service. I'm most likely going to cancel my membership. It shouldn't take three phone calls and an in person visit to work out a billing problem.

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★ 5

Well maintained and friendly staff. Never too busy either.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

UPDATE: A year later and sooooooo many broken machines (for weeks on end). It's frustrating to not be able to get on one of the many elliptical trainers because they're all broken, off balance or out of order. It's been weeks. I just wanna get my sweat on!

Everything is brand new, spacious, CLEAN, friendly staff, tanning booths and recovery pods. 60(!) treadmills and a slew of ellipticals and stair climbers. The facility is awesome!
Hope it stays nice!!

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★ 5

Princeton location i like

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★ 5

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★ 1

The day to day staff there is awesome they’re so friendly and hardworking always cleaning! My issue is definitely more with who appear to be upper managers regional and above. I see them in the back on the couches looking like they’re ready to go to the beach and playing on their phone all day. While their probably minimum wage employees are over run sometimes with customers, these guys just enjoying their coffee in the back. Lead by example smh.

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★ 1

Worst management service possible. Their app was bugging out and charged my credit card and everything was fine for months and all of a sudden I get hit a with a late fee. And when I try to ask for a refund since they’ve had access to my payments as well as nothing being wrong with my card for months and not a single worker telling me there has been an issue, the manager gave me a rude monotone voice saying they’re not giving me a refund because “your card is the problem” and kept repeating it even though I explained how it couldn’t possibly be my card being the issue. Worst service ever and even worse gym.

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★ 5

Due to my job, I have to travel a lot, and believe me, this is by far the best gym I’ve ever visited. The facilities are spotless, the service is outstanding, and the equipment is top-of-the-line. The gym is spacious, and despite the large number of people, there are far more machines available than in other Planet Fitness locations I’ve been to. Congratulations to the entire team!

Por mi trabajo, tengo que viajar mucho, y créanme, este es, por mucho, el mejor gimnasio que he visitado. Las instalaciones están impecables, el servicio es excepcional y el equipo es de última generación. El gimnasio es amplio y, a pesar de la gran cantidad de personas, hay muchas más máquinas disponibles que en otros Planet Fitness en los que he estado. ¡Felicitaciones a todo el equipo!

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★ 5

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★ 4

I travel around the NJ area so being a Black Card member is usually convenient to find a PF location nearby. Most locations are well run, kept clean and equipment problems are minimal. Others still aren’t so well run, machines out of service, dirty locker rooms and selective tv audio blackouts. Stay away from midafternoons when local schools are dismissed. The students will take over machines in clusters and loiter. Not sure why PF doesn’t police this better. The better locations usually have a motivated staff that are always cleaning, repairing and servicing customers. The other locs have staff that stand at the front desk on their phones and could care less about dusting or cleaning. Pick your locations and you’ll be happy.

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★ 3

I'll start with my negative. I have been going consistently at 5ish am to work out. My friend and I both have NOT enjoyed the luke warm showers. If the temperature is something that can be adjusted in the morning, this place would be perfect.

EVERYTHING ELSE IS GREAT. I've worked out during afternoon times on weekends as well as mornings and the staff are so nice, patient and helpful. My friend and I both love our morning staff. Josh is great!

The facility is so clean and bright and the extras (hybrid tanning, massage chairs, etc) are also clean and convenient. I've visited 5 other locations and this one, by far, is the best.

Turn up the heater and this is a 5 star location:)

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The club is clean and well maintained. The assortment of equipment is generally a good match for the demands of the membership. Occasionally I'll have to wait for a machine while another member hogs it for 10 mins, doing an occasional rep while mostly staring at their phone, but this isn't a huge problem. The staff is outgoing and pleasant. The machines are almost always in good shape: when when is "temporarily out of order" it seems to be generally addressed in just a few days. I generally to my home PF location every day, first thing in the morning. At 6am or 6:30, there are enough folks there for it to be "alive" but not crowded. That's ideal for me. With very few exceptions, I can work my way from the treadmill through the machines I like in an hour or so, and I come away feeling that I've had a really good start to my day. Very positive experience overall. I'm not a fan of the music over the loudspeakers, but like so many others at PF, I wear noise cancelling headphones (most wear buds), and listen to my own music. So that's fine. Overall - truly happy the place is here. I have a black membership, so I can check in at other locations, e.g., when I have to travel for work. Solid 10 for me.

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★ 5

The best part of the Princeton PF is the courteous staff. To add, the location is fantastic, very convenient. I also like the available equipment, good fit for my needs.

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★ 5

I enjoy a clean gym and professional workers there.

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★ 5

Not crowded and so much open space. Very pleased with this location

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★ 5

Friendly staff and a great location

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★ 5

Clean and welcoming environment. I like this place compared to other locations.

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★ 5

Very clean with plenty of equipment. Of course I go very early, but still!

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★ 4

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★ 5

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★ 5

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★ 3

I had to unfortunately give a 3 when I joined which was about 5 months ago i walked into the ladies room first thing i wanted to do was weigh myself well the scale was broke, some equipment is broke as well and most of all the tvs are broke the channels are messed up w the voices to the treadmills and some channels don’t work at all nothing has been fixed, if these things get fixed I’d have no problem giving a 5! Can’t let it go because it will be too much and go down hill. And I have been a member at other planet fitnesses as well! Never had this problem.

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★ 5

Great place, convenient location, clean and neat - courteous staff. Love it !!

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★ 3

Clean and friendly staff. But bring back 24/7 pf plssss!!

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★ 1

Cancellation policy is not customer friendly. One can sign up online easily but for cancellation they want one to come to the club and give a hand written letter with signatures. When you don't need physical sign to open an account why you need it to cancel. Totally not user friendly. In this digital agem they are making it tough for users to cancel. I was thinking of going back next year but now won't be.

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★ 5

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★ 5

Not all Planet Fitness gyms are made equal and that’s why I choose to drive 15 minutes instead of just 5 minutes to the closer PF. I love PF Princeton. But recent sad news about a Planet Fitness franchise has made me value the Princeton PF even more. In addition to being cheerful, and friendly, and responsive, Anthony and his team do a stand up job maintaining the gym. I see them consistently cleaning and checking each machine and checking all the rooms before closing. Great job! I appreciate you guys! Oh, I also appreciate that the franchise owner added one more pec fly/rear delt machine so people don’t need to wait for it so much. Thank you to you, too!

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★ 3

Unfortunately I do not know the name of the young lady who works behind the desk at times. She is rude, does not greet people, barely speaks and appears to always have an attitude every time I have dealt with her to use the amenities. There is another woman who works there who is the complete opposite. Very friendly and personable and makes you feel welcomed. I’d love the opportunity to speak with the owner/manager. Thank you.

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★ 5

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★ 5

I’ve been a member of several gyms over the years, but the experience at this brand new Planet Fitness has been exceptional. From the moment I walked in, I was impressed by the professionalism and operational excellence of the entire team.

Anthony, Gabi, Natalie, Brandon, and Justin truly go above and beyond to make sure everything runs smoothly. Whether it’s keeping the equipment clean, ensuring a welcoming environment, or providing excellent customer service, they consistently exceed expectations. Anthony’s leadership is clear in how organized and efficient the gym is, and Gabi always greets members with a smile that makes you feel right at home. Natalie, Brandon, and Justin are always ready to assist, making sure members have everything they need for a great workout.

It’s clear that this Planet Fitness prioritizes member satisfaction, and with a team like this, it’s easily the best gym experience I’ve had. Highly recommend!

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★ 5

Nice hot showers and large parking lot.

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★ 5

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★ 5

Spacious, clean, and great machines!

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★ 5

Very nice gym with new equipments. Clean

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★ 5

I absolutely love the club. I am there almost everyday and it is always clean and the machines are in working order. The staff is AMAZING - friendly, helpful, and customer-focused. The Black Card is well worth the extra money. I have already recommended the club to friends and family and they love it too! Great job all!

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★ 4

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★ 5

Lots of natural light from the windows

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★ 5

I come to this gym multiple times a week and it is always very clean. Staff is always greeting me at the door and I have never seen any of them not fully attentive to the gym. The lady and the dude with lip piercings are always the best. Both of them are very helpful.

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★ 5

John helped me with what I needed. What a guy 10/10.

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★ 5

feel mad comfortable john was very nice and helped with my questions

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★ 5

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★ 4

staff is really friendly and helpful. i feel really comfortable here. the facility is clean. i dont have any complaints aside from the fact that they dont have a trainer on staff so there are no classes. you sort of have to figure out your workout on your own.

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★ 5

Great location. All up-to-date equipment and very clean. Friendly staff, too.

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★ 5

Just wow! Immaculate, plenty of machines and space. Friendly staff and a nice black card lounge. This club appears to be larger than some of the others and the tucked away location makes it a bit less crowded than Hamilton or Robbinsvillle.

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★ 5

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★ 5

Nice Planet Fitness. Welcoming, clean friendly. Equipment new or in great shape. One little piece of feedback,
the men's room sinks get pretty splattered. There is nothing to wipe them down, no towels or paper towels. This is not unique to this PF,

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★ 5

great gym. better value

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★ 5

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★ 5

New equipment in a nice location. The facility is clean and well staffed.

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★ 5

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★ 4

Clean, greaet new equipment. No one bothers you to try to get you to do private sessions. A decent amount of machines. Cleanign spray is always available. Wish the music wasn't so loud...but that's a minor complaint.

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★ 5

Very clean, less crowded and staffs are professional. More equipments and none of them are broken. I really love going there.

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★ 5

The whole facility is very clean and updated, the staff are kind but not overbearing, and the 30-min machine workout circuit is perfect after cardio!

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★ 5

I love this gym, unfortunately I have attempted to resolve a billing issue no less than a half a dozen times and have not received the courtesy of a return call or email to resolve an automatic billing issue that is no fault of my own. Will update this post when I hear from the manager and/or regional manager.

Update, as of late April, attempted resolution for 7th time, a very helpful employee named Anthony contacted 3td party billing company and indicated an error and that 15 dollar fee would be credited back to my card. Unfortunately, I never received the credit as of May 7 th. Social media message team unable to assist.

Update: Regional Manager called and billing issue resolved to my satisfaction. Long journey to get help but in the end it all worked out.

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★ 5

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★ 5

Positive environment and fees are less good gym equipment

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★ 3

UPDATING MY REVIEW: I would like to know what do they use in the spray bottles bc they don't smell like cleaning agent. When we spray in the machines to wipe, they behave like pure water. If we spray water in the machines to clean before and after the exercise, we're just spreading our and other's sweat in the surfaces. Could we have a good smelling cleaning in the spray bottles, please? At Plainsboro, where I usually go, their sprays have cleaning agent and I feel much more comfortable with that.

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First impression is positive!!! The area is huge and machines are brand new!!! Another positive point is the lockers are built in a way that we have multiple seats to change clothes and showers have doors (better than the curtains) with a closed discreet area with doors to get dressed just in front of the showers! I was missing this improvement at Plainsboro, since we don't have anywhere to put our clothes to get dressed and we have to go back to the open area of the lockers to do that. First impression gets 5 stars!!!!!

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★ 5

Great location. Lots of equipment. Nice people. Very clean. Definitely happy that I joined!

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★ 5

Amazing location compared to others I've been to.
Everything is well maintained and there's a lot of space and weight lifting equipment. Everyone is super nice also

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★ 1

Connection here is terrible .

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★ 5

I love the work out and I love everyone there

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★ 5

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★ 5

Energetic environment, super clean, love the hydro massage chairs and tanning booths. My kids love coming to work out with me.

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★ 5

It’s always clean, the staff is friendly and there’s so many different machines to use. This all definitely makes the gym more desirable 🤣.. the hydro massage is a blessing 😌

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★ 5

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★ 5

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★ 5

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★ 5

A good place to go exercise

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★ 5

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★ 5

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★ 5

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★ 5

I have been a member of many gyms and planet fitness meets all of my needs.

It has a good vibe and my wife is comfortable. There is a more balanced men to women ratio so many other women are also comfortable.

The equipment is clean and maintained.

I usually go in the morning (8 -- 10) and have never seen a crowd. I like the circuit training room because I can go through a basic routine quickly.

The gym does not have a pool, hot tub, sauna, group training, or steam room. I occasionally used my old gyms pool. Planet Fitness has tanning rooms, a marvelous hydro massage chair, and a "red light" booth. I don't use the tanning booth.

Pricing currently is 10 basic and 25 premium. My last gym was 60/month.

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★ 5

This PF location is super clean and has brand new equipment.

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★ 5

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★ 5

Great place

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★ 5

The staff are very friendly, the gym is very clean, the members clean the equipment after used with paper towels and sanitizer that the gym provides, there are massage machines, each member its aloud to bring a guest every time they wanted for free its very convenient for me I can go with my daughter. I've recommended it.

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★ 4

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★ 5

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★ 5

Love this gym, super clean and in a great location

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★ 5

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★ 4

The rating is actually closer to 3.5 but rounding up.

Pros: It is in a good location. I did see some machines here that aren't at some of the other PFs I have been in. It's also relatively quiet, even when I came during the afternoon. It could be that not many people have discovered it yet or that Hamilton and Robbinsville still has the monopoly. In any event, I think there is room for all of them.

Cons: For a new gym, there are too many machines that are out of order (I saw at least 4). Hopefully that gets fixed before their grand opening. Also, I was hoping that the lockers would have the lock attached so I was taken aback a little that these required your own lock 🔐. Also, I had to sign in, which I have never done upon entering any PF location. The fact that I am black card is usually enough. Yet, the representative assumed that because my home gym is in PA that I was a resident of PA. I have lived in NJ for 21 years now yet NJ never went back to 24 hour gym access after the 'demic. By contrast there are some days at the PA locations that are 24-7. I like working out prior to 5 am on weekdays; hence where making my home gym in PA.

I am not saying this is going to deter a revisit. Just was strange I was here on 2/9 (Friday) and I wasn't made to sign in.

I wish this location all the best.

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★ 5

It’s a really really nice Gym New and clean equipment in place friendly staff highly recommend

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★ 5

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★ 5

Good equipment just wish they played music louder

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★ 5

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★ 5

Love it, never crowded, don't have to wait for a machine. Friendly staff

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★ 4

The facility is pretty clean except on the weekends where they're very busy, and can use some additional help. The machines work well, even though I noticed a few machines that need repair, and finally the location is perfect. Under 3 MI for my home.

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★ 2

Joined PF online late last week and went to the Nassau Park location for the first time this evening. First impression was that it was a larger space, seemed very clean and new.

The rest of my visit was terrible and a very stressful experience. First off, there is no one on the staff that is knowledgeable about how to program or to properly and safely use the equipment. I had asked a staff member to show me how to program the elliptical machines and got no real help. He said that he was new and did not know how to use the equipment. The machine kept counting down after 5 minutes of use and the resistance, even on Level 1 seemed to feel overexerting. The staff member went to speak with his manager and came back about 8 minutes later, apologized and said "that's just the way the machines work, they are not very user friendly." After stopping and restarting my workout 3 times to try to get my full workout in, I gave up on the machine. I really just wanted to program the machine to do some cardio for 30-35 minutes but that was not an option. I tried a few other pieces of equipment and did not have much success with those either. I spoke with the manager myself, and he seemed to care less. I think he was at the end of his shift. He told me that the location did not yet have a trainer on the floor but they were looking for one. For a new location, this should have been a requirement Day 1 period. New members and first timers should receive a tour and demonstration of the equipment to ensure their safety.

I then decided to use the Tanning Booth. Didn't receive much guidance there either. After scanning in and answering the questionnaire, I was asked for my ID and had to run back to the locker room. After some time had passed, I asked the staff member to ensure me that the tanning booth was not already counting down. She said No. I went into the tanning booth and it was already running so by the time I got prepared and put lotion on, I had lost half my session time. Apparently I was supposed to tell the staff member to allow me time to get ready, but there was no instructions given prior on how to use the booth either. Upon exiting the booth, someone had gone right in. There was no staff present to clean before the next person.

It was an awful first experience and overall first impression. I was going to leave my current gym, but I will be staying there and using PF for the amenities only for the time being. PF really needs to staff up at this location (there were literally 3 staff members covering the entire gym during peak hours). The staff needs to be fully trained and ready to assist guests when necessary. Also, you need stations with sanitizing wet wipes to clean machines, not a bottle of spray and paper towels!

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★ 5

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★ 5

Great place Great vibe very clean staff is excellent constantly cleaning and helping members with any problems/concerns they have

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★ 5

The staff is really helpful! They explain really well. The black card members can relax really well after the workout like its one of the best thing ever to relax. I don’t miss a day.

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★ 5

This location is so clean and the staff are so friendly and nice!! Recently got a black card to switch from plainsboro to this location and i’m so happy I did! 🥳

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★ 5

Planet Fitness opened a new location in Princeton. Located in West Windsor, the Princeton location is conveniently located minutes away from the Princeton Junction Train Station, Whole Foods , Trader Joe’s , and Shop Rite. So try to squeeze in a workout on one of your grocery store trips.

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★ 5

Good

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★ 5

First visit - first impressions were wonderful. Clean, new equipment, spacious, not too crowed, and lots of benches. Staff was friendly and helpful. I hope it stays like this!

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★ 5

Friendly and patient staffs, few members and new facilities here.

I also go to Plainsboro one and that was horrible: smelly, rude and cold staff there. If you are black card, go this one is always a better choice.

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★ 5

The gym is super clean and well-maintained, and the staff is always friendly and helpful. Plus, the membership is really affordable, which is a huge plus.

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★ 5

Very clean gym with no smell that others reported. Stayed for 2 hours and had no issues with anything. Showers are spotless and employee on duty was very nice.

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★ 5

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★ 5

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★ 4

Love the new gym setup and machine variety! Clean, bright, and very spacious. However, the "new" smell is EXTREMELY strong from the moment you walk in. Like borderline choking on air. I audibly cursed when I opened the inner doors. Imagine walking into a house that had every room (ceilings included) double-coat repainted 3 hours ago with all the windows/doors closed since the painting began. I would've left to go to another location if there was time. Of course I understand to an extent as everything in there is brand new, but I would've hoped there would be more/better ventilation prior to opening to the public - at least run the fans a bit to circulate the air (they were not on). I also understand that it's winter so it may not be as easy to ventilate a building but, please.......do something. If anything I feel bad for the employees who are there for hours on end because there is no way that inhaling those fumes for that long is good for anyone.

I know this description might seem like an exaggeration but I promise it's not. I just REALLY need to make it clear how sickeningly strong that smell is. It's a chemical smell as opposed to a trash or sewer-type stench.

I hope the staff sees this and can help mitigate the issue. I will absolutely be back to this location and regularly, but not at least for a week to give the smell time to dissipate. Fingers crossed that is enough time. I'll happily change my rating to 5 stars if it is better by then as the smell is the only reason I gave it 4.

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★ 5

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