★ 5

I like the staff, the vibe, the equipment of course , and the overall cleanliness of the gym

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★ 5

My personal trainer Tiffany is the best she cares so much about you and checks on you post-workout sessions, and even other days. I love coming to the gym to talk to her and I look forward to our training days. She is super accommodating to your needs and extremely helpful and kind. She takes into account all of your personal needs and really tailors the workouts and sessions to your needs. She always keeps it 100 with you and makes the gym a safe space. I would recommend her for personal training 10/10.

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★ 5

I really enjoyed going to Retro.
Friendly vibes and smiling staffs.

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★ 4

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★ 5

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★ 5

I've been in the fitness industry for over 30 years. I have opened, consulted, and ran them. This is the 1st time in a very long time, where I joined a gym just on presentation. The layout has a flow, equipment is top notch, music(vibe) is on point, the men's bathroom is spotless! The membership representative Kassandra was amazing. She didn't have to recite a pitch, didn't do the ummm, hmm, let me talk to manager. She was well spoken, and made it a very easy sale. Me joining here, was the best decision I made in a long time as far as gym choice. Management(Lauren) came out and greeted me. Very well spoken, friendly and professional demeanor. If you are in the area, and need a gym/,facility to train @/workout Retro Fitness Hackensack is the place. Definitely 5 stars!!!

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★ 5

Opens early great classes. Is everything I need. Ample parking.

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★ 1

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★ 1

If u like paying money to a place just to have the manager of the place be super rude to u , then this is the best place to sign up. I don't know what the managers problem is at this gym, I asked her simple question about my membership and she is so quick to try and brush me off and give me no solutions and it seems like she enjoys it too. Look I can understand being close to ur mid 50s and working a low end job like being a manager at a public gym can take a toll on someone's self worth but that doesn't give them reason to take it out on PAYING MEMBERS!

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★ 1

The manager here is very rude , it's almost like she has no real experience with customer service. Make sure to ask more about the all gym access pass membership, I was unaware when I signed up to this membership that I would still have to continue to sign a waver everyday I come in. I feel sorry for the workers there because they r very nice and understand. They actually have experience with customer service unlike the very rude manager there .

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★ 5

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★ 5

Great Gym and you sell delicious protein smoothies that I buy sometimes. Sometimes I am on the treadmill for over an hour, I get hungry after and I buy a protein smoothie to help me out until I reach back home. Most importantly the Staff are great. Keep up the good work! Clapping 👏 👏 👏 👏 👏 👏

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★ 1

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★ 4

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★ 5

Always clean, great staff and great vibes

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★ 5

This is a clean place with friendly environment. Highly recommended

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★ 5

There are many different types of equipment, and the indoor temperature is cool, so it is a good place to exercise. However, I wish the cleanliness of the restrooms was a little better.

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★ 5

Tiffany is the best trainer!! Her workouts are so much fun and super creative. I also have a pinched nerve, and as she is also a physical therapist, she is amazingly aware of my form to get me back to 100%. I feel like superwoman thanks to her!

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★ 5

Hello I love it but they need to fix treadmills

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★ 1

Do not sign up to this gym. This is the only gym been to with no Air conditioning which is just crazy. Machines are falling apart. They have a lack of plates so you have to walk around looking for weights, and they’re falling apart too. The bar bell rack is on a slant and so is the floor and probably will tip over at some point-major safety hazard. Staff is nice but that’s about it.
This gym, machines and equipment is stuck in the 70s/80s and needs are major make-over.
Someone needs to start a petition.

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★ 5

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★ 1

why do i pay $40 a month for no air conditioning. also that blonde lady is so rude to me every time i walk in, like sorry your not in the tanning booth for the 100th time
today and need to stand at the desk and do your job. all the other workers are nice.

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★ 1

I had a really frustrating and disappointing experience with the Retro Fitness in Hackensack that I need to get off my chest.

A few months back, I canceled my membership because I was moving overseas. During my cancellation call, the rep assured me that everything was all set. Imagine my shock when I recently found out about a big debt hanging over my head for missed membership payments. To make things worse, they already sent this unjust bill to a collections agency as of May 25th.

I tried to sort this out by calling the gym on May 24th, but the responses were unhelpful and downright pushy, saying my only choice was to pay the full amount they claimed I owed. English isn't my first language, so I found it hard to explain my side and defend myself against these baseless charges.

The situation has ruined my credit and my life, all because of the negligence of an employee who couldn’t do their job correctly. What's even more frustrating is that the person who contacts me about this speaks in an aggressive and confrontational manner.

I'm really upset with how this was handled; it shows a major lack of organization on their part. It's not fair that I'm stuck with this debt because they couldn’t properly cancel my membership.

I’m demanding an immediate look into this mess and a resolution that clears me of any financial responsibility related to this obvious mistake. I'm prepared to take this issue as high up as needed to get a fair outcome.

I hope this review warns others before they consider joining this gym.

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★ 5

Great atmosphere the staff is always willing to help. I really like this place.

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★ 4

It was good.. because of the new rules most people didn't have on a mask some people did! So that was just a little uneasy considering the Delta variant the Iota and the other one is lurking around somewhere🤦🤷🙄🙏 hey they are following the CDC guidelines so what are you to do I just wore my mask and worked out💙

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★ 5

Great gym, great team, clean, lots of parking, positive environment.

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★ 4

Las clases dirigidas me encantan pero en cuestión de Máquinas les falta mucho

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★ 5

I've been training with Tiffany for a few months now and she's great! Not only does she introduce new exercises, she ensures that I do them properly and her training program really helps get me stronger! I look forward to her sessions each week

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★ 5

As most of us do after the new year, is to tell ourselves that we need to get in shape and go back to the gym. This has been a recurring thing for me, and as I do, would ween myself off as the year progresses. This year I decided to get myself a trainer, a way to force myself to get there and learn better and proper techniques for my age/height/ body type. Lauren, the Manager, placed me with Tiffany.
Tiffany, without a doubt, working out with her knows her stuff. She listens when you tell her about your aches and pains you come with and she correlates your training with what your body can and can't do. She watches with her hawk eyes, to see your form is correct and importantly, your posture. She makes it a thing to check up on you days after your session to see how your body is doing and she gives a plan that you can do on your own, whether it's at home or if you return back to the gym without a training session. And as I tell her "it hurts so good". If anyone plans to get a trainer, I'd definitely recommend her.

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★ 5

I've trained with Tiffany for two months, and it's been a fantastic experience. While I've worked out for years, I wanted a fresh approach for the New Year, and Tiffany has delivered. She's attentive and skilled, carefully considering my physical limitations and tailoring each session accordingly. What sets her apart is her ability to challenge and motivate me. She pushes me just beyond what I think I can do, helping me break through plateaus and discover new levels of strength. If you're looking for a trainer who listens and empowers you to surpass your limits, I highly recommend Tiffany

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★ 5

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★ 5

I travel a lot and hadn’t used this franchise before. The staff were friendly and super accommodating. I liked the variety of cable machines, cardio, and free weights options. I definitely recommend to anyone looking for a solid workout in a friendly environment!

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★ 1

I want to cancel membership due relocation does not need membership
Tried to cancel over phone speaking to darious
But he is saying can’t cancel it until I pay balance they kept charging me and will continue to charge me even after my request for cancellation shady business practices keep charging people even if they don’t need service and person on phone claims they are independent gym not a retro fitness franchise
Manager is horrible not interested in speaking over phone to solve issue please avoid this place if you don’t want to go through hassle

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★ 5

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★ 5

I wanted to take a moment to thank you for the excellent experience I had at your gym while my regular club was closed due to a fire.

The facility exceeded my expectations in every way. The equipment was in excellent condition, with a wide variety of machines and free weights that made every workout productive and enjoyable. The gym was always clean and well-maintained, which created such a welcoming environment.

The culture of cleaning after themselves and kindness of people to each other is also there.

A special shoutout goes to Wane, who made my visits even better with his warm welcome and great sense of humor. His positive energy and helpful attitude truly stood out and added to the overall fantastic experience.

Thank you for providing such a high-quality space for fitness. I’ll definitely be recommending your gym to others!

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★ 5

Never too packed. Always clean. Friendly staff :)

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★ 5

Everything I want in a gym!

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★ 1

Only 2 functional squat racks

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★ 5

Great gym with lots of equipment and a non intimidating atmosphere. Worked out twice as a Guest and I definitely will be joining !

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★ 4

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★ 5

It’s a great place. Friendly staff, great layout, and considerate members.

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★ 5

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★ 5

Excellent 👍

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★ 5

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★ 4

Nice sized gym

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★ 5

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★ 5

Very friendly staff at the front, and overall gym culture of keeping the place in good order. Concierge selection of protein and pre workout drinks at a reasonable price is a plus. While many thought the boxing bag iron rack would never be fixed, the ownership made the investment to bring it back. That's rare for small gyms, but it's a testament to their excellence in management.

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★ 5

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★ 5

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★ 5

Clean facility, convenient hours!

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★ 5

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★ 4

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★ 3

The new manager is unfriendly and disconnected from current members. The classes are great because of wonderful instructors. The app and website do not reflect a true schedule of classes making it impossible to plan a workout. Despite being advised of this problem management has done nothing to fix it.

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★ 3

Cool spot to work out and I was looking forward to hitting the bag but when I got here they took it down what a shame sucks a lot

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★ 5

This gym is a wonderful place to go to. The staff are the most welcoming and the members are ver energetic great place if you want to feel good vibe. My favorite part are the dumbbells they go up very heavy! I am looking forward to renovations can not wait to see what they do. Overall it is a wonderful gym the only suggestion I would have is get more weight plates.

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★ 5

Has everything you need for your daily workout

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★ 5

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★ 5

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★ 5

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★ 2

Called to get information about the details of the buy one get one promotion. After requesting your first name, last name and phone number the gym said they cannot give any information over the phone ???

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★ 5

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★ 5

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★ 5

Love Hackensack

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★ 5

I've been going to Retro Fitness Hackensack for about 12 years now and there's a reason that this is the only gym I've ever had a membership to. The facility is great and the staff is extremely welcoming and helpful. I would recommend to all individuals who went to join the fitness journey and change their live for the better.

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★ 5

Nice gym and great service!

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★ 4

Been to a few gyms in the past,
THEGYM, LIFETIME, 24 fitness, planet fitness, and other retros.
but this vibe has been one of my personal favorite because its close to where I live and it's at price value.
I like the layout of having weight machines on the first floor, treadmills and boxing equipment on the second floor.
The staff is the most welcoming that I have interacted with in any gym and the personal trainer Guil has been a great help to me on my health journey, really knowledgable and friendly and makes working out simple and progressive.
The people here working and working out are great people.
The music is always on point.
My only critique of the facility is that the locker room can smell.
They are still improving the place and adding more amenities like a massage room that just opened.
Check it out if you live around the area.

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★ 5

Very nice gym, the staff is very friendly and welcoming. The fitness director Guil is great, cleared all my questions and helped me figure out my needs.

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★ 5

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★ 5

Nice, helpful, clean,

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★ 5

Best gym hands down. Staff, cleanliness, machines all 5 stars. Even on the busiest nights, I barely wait on machines to open. Members are all kind and friendly! Love my gym! 🫶🏼

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★ 2

I’m now so so about this place. I’m usually here as a guest with someone and their account. I went to sign up for my own account finally but was disappointed when they told me I had to pay an extra $50 for some body or weight analysis and it was mandatory? Why force that on someone? It’s uncomfortable and wrong. It’s for new members now. I was excited to join until I was informed all of that. And I was enjoying the place as well as the guest. I’m bummed out. I don’t want to pay an extra $50 on top of all of the other fees you have to pay to sign up. I don’t want the gym to track my weight and body fat. It’s weird. Please undo this. You’re going to lose business and you’re going to have people not sign up.

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★ 5

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★ 5

Loved the kicking bags, very clean and very good machines. The best location I have been to!

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★ 5

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★ 5

Just fundamentals. It must be hard to get all the basic things right because so many gyms can't combine these:

Right amounts of equipment for everyone. I'm into powerlifting, olympic weightlifting, and bodybuilding, and all the equipment I would want for any one of those is here and available 90% of the time when I need it. There's a section for crosstraining, and there are punching bags. The layout makes the space feel bigger than it is, even though there is as much equipment crammed in the building as possible. I don't mind working out in a hole in the ground, but this space feels well... spacious. There are windows. There's a balcony and one corner dedicated to cardio equipment, and it seems like there's plenty. Rowing machines, too!

Employees who aren't pre-suicidal. I guess working the desk at a gym is a hard job to stay invested in because most gyms have employees who don't seem happy to he there. These employees greet you. Seems like every time. Great way to start a workout.

Things are clean and where they're supposed to be. The dumbells are, wait for it... on the dumbell rack. Every time. Barbell is unloaded in the power rack almost every time I get here.

Other stuff: people use chalk because it's a gym. People can record because it's a gym. You're allowed to drop bumper plates because they're bumper plates. Just common sense stuff that other places get wrong.

This place is awesome. It's worth a drive if the gyms near you are more typical.

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★ 4

They have most of the facilities that I'm looking for.

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★ 5

The staff are very welcoming and keep gym clean. If i have a concern or question about how to use the equipment they are always responsive. Gym is busy but in a positive way. Other members acknowledge one other and are respective of personal space. Esther sets a great example with her positive upbeat attitude, greeting me my name

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★ 5

I really like this gym and I’ve been going to this for place for a while. But I just found out as of 10/19/23 they are getting rid of her child care for massage. Tentative December.. so I have to end my membership to find another gym and has childcare.

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★ 5

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★ 1

Limited Ab machines. One Ab machine has been broken for a while. We need more Ab machines for Ab workouts and a bigger space

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★ 5

A no nonsense gym with everything you need for cardio, resistance training (free weights and machines) and opens ultra early on weekdays for those who don't have time during normal daytime and evening hours. Exercise equipment and locker room is well maintained and clean. Ventilation and lighting are good. Bring your own towel and lock (for daily use of the locker room). Their mobile app can be used to record/track your workouts, as well as compete against others. Facility also has wifi if you don't want to chew through your data plan while listening/watching your device during workouts.

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★ 5

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★ 5

Staff that is helpful and welcoming, clean locker rooms and atmosphere, equipment that is dependable, opens early, and a pleasant gym experience .

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★ 4

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★ 4

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★ 5

Todo vien lo único es que cierran muy temprano, al manos a las 11:00pm estaría mejor

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 3

I live near by this gym but I wish they had better hours of operations compared to other Retro Fitness gyms, needs better gym equipment, some of the equipment are wearing and tearing

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★ 1

Was intentionally stepped on and threatened by member because he wanted to monopolize three pieces of equipment. Member was not ejected and manager had yet to contact me with any concern.

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★ 5

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★ 5

Singed up during my first visit a few months ago. They have a great deal for healthcare workers! The employees are friendly and the classes are great. The gym is pretty clean. People don’t really wipe down machines but I can’t control that. They sometimes pass around protein smoothie samples which is nice. This gym gets crowded.. a lot, so try to come during off peak hours. This gym has all the essentials for me so I don’t really have any complaints.

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★ 5

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★ 5

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★ 5

Friendly check in. I get to use the machines I want without any wait time.

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★ 2

this gym is a good gym for the price. I canceled my membership because I'm too busy with work at the present time. management was very helpful with canceling my membership, I emailed them and within a few days it was canceled, so no issues there. the reason for only 2 stars is they have the worst news station of them all, CNN, on the tvs all day. seriously? if I wanted to listen to constant lies while I'm working out I'd just listen to clips on my phone of our current president while lifting. come on guys you're a gym stay out of politics please. put neutral and normal stuff on the tvs have some common sense.

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★ 5

They help me with deciding good program for myself. They were not overly pushy but let me do my own thing.

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★ 5

Love this place. The staff and other members are friendly, helpful, and always have a smile.

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★ 1

I went with my fiancé with full intentions of signing up today, and after inquiring about the possibility of waiving one enrollment fee due to both of us signing up, the manager rolled her eyes and said “no” while scoffing and then immediately walked away without any explanation. I have never felt so dismissed in a place of business before and this left a very bad taste in our mouths. We decided to try the gym anyways with a day pass and noted several pieces of equipment were broken and an extreme hazard. Having been a front desk employee at a gym for several years in the past, I would never imagine addressing a member’s innocent question in the manner that I was .

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★ 5

Retro Hackensack has been home for me for 3 years now. It has everything a person would need to achieve healthy goals. I've been in the game a long time. This particular retro has atmosphere and kinda 👌

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★ 5

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★ 5

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★ 5

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★ 5

Great environment to work out and the Staff is number #1.

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★ 5

Awesome ! Employees are so pleasant

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★ 5

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★ 5

Esther IS THE BEST !!

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★ 5

This is been my Gym for many years now and Never disappoints , Their Manager Esther is the Best ! very friendly, well mannered and respectful to the gym members !!! Their Staff are very nice and courteous
Lex , JC and the Rest of the Trainers are very knowledgeable. Will help and Motivate you to achieve your Goals

I will highly recommend to sign up to this Retro Branch !!

More Power To Retro Fitness Hackensack!!

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★ 5

I love excellent place and clean

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★ 5

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★ 5

Excellent workout

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★ 5

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★ 5

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★ 5

Nice gym, attentive staff, can't beat prices

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★ 5

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★ 5

Extremely well managed gym

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★ 5

I enjoy this gym because it’s spacious and always clean. I especially love the fact it has a childcare room so my children can play while I work out!

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★ 4

Love the gym . I try to go to all the northern new jersey locations

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★ 5

This gym was so helpful and special thanks to Esther and Angelica for all their help!

They helped me out so much with my membership since My membership transferred from the Paramus retro fitness after it closed to this Hackensack location unexpectedly.

They were very attentive and so helpful and they truly made me feel excited about going back and continuing my gym membership at retro since it has been a while since I’ve been back at the gym. I can’t believe how much of a friendly staff this retro has. Esther was such a great help, I can tell she’s such
A tenacious and compassionate person.

When I walked in This gym in particular I couldn’t help but notice how clean and organized it was. It was fully equipped. I was greeted by a smile and felt so welcome. I am so upset I live 30 minutes away from this gym but whenever I am back in the area I will come and workout here at the Hackensack location!!

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★ 3

Clean the bathrooms please. Restock toilet paper. Wipe down and disinfect sink counters. Even if Covid wasn’t a thing it’s still something that you should be doing hourly.

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★ 5

A great place to get in shape and a great staff to help you reach your goals..also one of the friendliest gyms i have been too.

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★ 5

I like the spin instructors. They are so good!

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★ 5

Great gym

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★ 5

Fantastic gym and awesome training staff! I especially loved the multitude of classes and team membership options. Highly recommend!

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★ 4

Special shoutout to Angelica, Milan, Mable and Steven for being good hearted people, polite and super professional. (especially Angelica gets big kudos, even with our big age gap.) You guys are the best!
Trainers there only get 2 stars. Why? Even I was in the gym 3 times a week they would not say hello or anything.
Best wishes to everyone! :)

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★ 5

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★ 5

I recently joined Retro Fitness at my son's suggestion. I was a bit apprehensive being older and having more to work on in order to achieve my personal goals. I have to say I am pleased I did so. Lex, a personal trainer there has helped me set goals that don't feel overwhelming. I am looking forward to a healthier and more confident me! 🤗

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Amazing gym and the staff were great. One of the staff went around the whole gym and said good morning to all the members. I’ve never seen that in a gym before and I’ve been gyming it for 20 plus years 👍🏽😎

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★ 5

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★ 4

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★ 3

It's the gym ... I just happen to go here

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★ 5

I recently moved to NJ from NYC and left behind the Retro Fitness I had been a member of for 4 years. I LOVED this gym. It was like my Cheers bar. A home away from home. I was sure I wouldn’t find another like it until I walked Into Retro Fitness Hackensack. I go in the morning, and Wayne is always there to greet you as you walk in like you’re an old friend and eager to help with whatever you need. Esther is always there to wish me a great day when I leave, and Mark will wish me a great work out. Super friendly staff. The gym is clean and maintained. They have a good variety of machines and free weights. If ever there’s a machine out of order one day, it’s often fixed the next time I’m there. Even the members here practice good gym etiquette for the most part. I highly recommend this Retro!

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★ 5

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★ 4

Finally getting back to the gym! Excited to try out the classes they have. They have lots of machines and treadmills.

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★ 5

I love my gym! The staff at the front desk are friendly and the place is well kept.I also love that there are a lot of machines and are always working. I would definitely recommend Retro Fitness!

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★ 3

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★ 5

Great gym! i go every morning 5am, Very clean , atmosphere is good for intense workout, people are nice. Wayne is the man, makes you feel like family!!!

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★ 5

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★ 5

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★ 1

My experiences with this facility are horrible and horrific. Poor cleaning of facility and rude and uninformed staff. You would be better served going ANYWHERE else. Oh and by the way don't ever sign anything with this facility or company they run scams and are visious thiefs

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★ 4

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★ 5

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★ 5

Great place to get a nice workout in

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★ 5

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★ 5

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★ 5

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★ 5

Very nice people very clean.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Nice, clean place and never too crowded. Affordable and even better that they no longer lock you in to a year for the 19.99 Flex plan. The staff is really nice and helpful. My only complaint is when using the weights or a weight machine and some of the gymrats constantly swarm to you trying to impart their "wisdom" when the trainers have already helped with that.

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★ 5

Retro fitness in Hackensack has one of the friendliest, professional and welcoming staff.
Every class I have taken so far is good and the facilities are very clean and inviting. Although it is at a good 15 minutes’ drive from my place I prefer this location than the Retro fitness in my town. Keep up the good work guys!

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★ 3

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★ 5

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★ 5

Great convinient gym . Great staff

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★ 5

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★ 5

Love this gym

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★ 5

Nice facility. Super clean. Great customer service. Highly recommend.

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★ 5

I have experienced the best gym for professionalism,gym equipment, courteous,and totally warm and friendly atmosphere in my 30 years of gym experience. The gym manager,Esther has greeted us coming in with a smile each and everytime making me feel welcome and wishing I can continue coming. I love Retro Fitness Hackensack!

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★ 5

I have been a member at Retro Fitness in Hackensack since 2012. Retro Hackensack is my second home. I am always greeted with a smile. The staff and trainers are very welcoming and friendly. The trainers motivate you to keep pushing and not give up. This facility is well cleaned and the machines are always in working condition.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 3

Nice crowd yet lighting is too dim and benches are a bit too close.

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★ 5

Awesome facility, friendly staff. Never too crowded, highly recommended!!

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★ 4

Decent spacing, not too crowded and good cleanliness and sanitation. However, it was a Sunday afternoon. I wonder how crowded it is during the week.

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★ 5

My home gym, very clean, super friendly staff, always working to make the floor better for us.
If a machine is broken, they fix it immediately.
Would definitely recommend

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★ 4

I like the fact that the people at Retro are friendly and helpful. It's great to train here.

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★ 2

The place is ok is just they close to early 9 pm is nothing 10 will be better pls

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★ 5

I like coming here cause the manager in the morning/afternoon looks like Reagan Foxx. A+

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★ 5

Excellent gym with plenty of equipment & friendly service.

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★ 5

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★ 5

This place is run very tightly. Esther seeming knows most of the members by name. I'm not sure if I know of a harder working hands on manager than her.

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★ 5

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★ 5

Awesome gym.👍👍

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★ 5

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★ 5

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★ 5

I come to this gym regularly. The front desk staff is always professional and friendly, I like the variety in equipment and it is very clean overall. Christina at the smoothie bar is very personable and friendly and makes amazing smoothies!

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★ 5

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★ 5

Retro Fitness has a great staff, and made me and my daughter feel like family aside from the fact that Lex has made my daughter feel very welcome and encouraged her to keep pushing on to stay in shape from what she has done over the past year.
I Signed up my daughter because your staff was very friendly courteous and professional and very welcome to letting her trial the place before signing up with no issues and no pushing of memberships. With that said one person I would like to point out is Lex who is very personable very understanding and extremely polite
He was very knowledgeable and sharing of everything that we needed to know in regards to being safe within the gym and getting a good complete workout. Thank you alex we appreciate your kindness regards edward schmidt

Source: Google

★ 5

Source: Google

★ 5

Best place to be ! love my instructors and Zumba the best 🥰🥰🥰 therapy ❤

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I would give 0 stars if I could. I had to get a new credit card before the pandemic started in April ... I forgot to make the adjustment of my card to retro. They did not email, call, or send anything to my house to let me know my card was not updated or that I needed to change my payment. However I get a notice in the mail that they are sending me to a collection agency. I have never experienced this unprofessionalism at any gym, let alone being charged for a membership during a pandemic while it was closed. This is not the only retro I’ve had issues with... do yourself a favor and stay away!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Nice place lots of machines to use and very spacious...👍👍👍

Source: Google

★ 5

Source: Google

★ 5

Source: Google