★ 1

520..about 15 members here sitting in our cars waiting. Had to leave because of work. Gym still not open.. absolutele joke...cappy equipment..opens up late ...weights suck..broken etc owners can care less if i could give them 0 stars i would .. time to change gyms. So again 530 in the morning there’s no one here again this gym is a absolute joke

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★ 5

The staff at the Wayne location are kind whether it's 5am or 4pm. The facility is clean and I have never had an issue with their equipment. I'm very happy this is my new home gym location.

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★ 5

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★ 1

97 degrees and the doors were open , no a/c on during a heat wave. Pretty sure it’s a safety hazard, the same leg curl pad been rotted for over A year where your calf’s go. Like really? You can’t replace a 10$ foam pad for over a year ? Never coming here again. Go to the fair lawn location. Dust and dirty machines / fans everywhere in this gym. Water fountain tastes horrible btw. Calling osha when I get home

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★ 1

This is the land of misfits of lighters and gyms. Don’t even waste your time coming to this gym. Take the extra 15 minutes and go to fairlawn location. Water tastes funky and the whole atmosphere of this locations sucks the energy right out of you.

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★ 1

Kept charging me late fees even though I made it clear I was unable to make it to location to cancel and never informed me of the huge fee I had accumulated … I finally had to pay all the overdraft fees and they still needed me to come in and cancel. Front desk is never AT THE front desk … I had to wait in my car till someone came in to help me because no one was there. Even tho I was forced to come in and cancel no one was even there to help me. Never again will I step foot in Wayne’s retro.

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★ 5

Awesome class and gym! Natalie is very helpful! She is the reason I signed up.

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★ 5

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★ 1

Terrible customer service rude staff specifically Teresa.

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★ 5

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★ 5

Great location and atmosphere! Only room for improvement would be longer hours.

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★ 5

big thank you to adrian was a big help. give that man a raise.

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★ 2

Good place. Could use some updates to cardio area. TV no longer is available or internet.

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★ 5

I have joined the gym recently and cannot mention enough positive words about this location. The pricing structure meets my needs and offers great quality. The gym itself is clean, quiet (but not too quiet), has a great atmosphere, and the fellow gym members present positive vibes. This location has quite a bit of equipment which allows for high quality workouts. I also enjoy the smoothie sampling and most of all the professional attitude of the very friendly staff.

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★ 5

Machines always work rigjt and very clean place

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★ 1

This gym is always so dirty and half the machines are broken! One of the hinges on the leg curl machine gave out on me mid set. Surprised they haven’t been hit with a personal injury lawsuit yet. The only saving grace about this place is that it’s always empty compared to the nearby Retros.

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★ 5

good clean gym with great hours and never extremely packed when I go

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★ 5

Great Gym!

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★ 1

The worst place ever!!! I have no choice due to work being close to this gym ..The owner n staff are very NOSEY , I PAY $50 month so I bring guest for free when I like ,family or friends the moment I bring someone …the call me during the day to accuse me of bringing people in to train them ..NO NO I tell them these are friends n family …upon leaving the gym there staff asks very intimate questions about who was with me n if that’s my girlfriend or sister every time I go there never fails ,never have I been treated like this anywhere ..tanning booths never work place is dirty they should focus more on maintaining there site not anyone’s personal business family n friends 👎

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★ 5

Great gym. Clean and orderly. Shout out to Shirley, who hooked me up with a membership.

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★ 5

Clean and good experience.

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★ 5

Wish hours were more extended

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★ 2

At 5 am or 7 am there is absolutely no reason the paper towel dispenser and cleaning sanitizer should not be replenished. The night crew should ensure that the products to sanitize should be replaced when necessary or getting low . This is a management issue that should be rectified.

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★ 3

Not the cleanest- Most people don’t clean up after themselves (like not even flush their own toilets) and the equipment is older.

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★ 5

Great atmosphere, clean and great assortment of equipment.

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★ 5

Nice gym, lots of space. Clean.

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★ 5

Awesome gym with awesome people

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★ 5

love retro of wayne. clean gym and friendly staff. also super close to home.

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★ 1

Review update 4 years later:

I am changing my review from 5 stars to 1 star.

My son had upgraded his membership and he was charged twice the yearly membership. I complained six times at front desk and they acknowledged it but I got not credit at all for that yet.

Also I had personal trainer session scheduled but I had to cancel because of work and I was never told I needed to cancel 24 hrs previous the session or they would charge anyways. They didn't care that they never told me.They just charged as I took the session.

I don't even know the new owners but costumer service has downgraded 100% and is really bad because they don't care about their members.

After 4 years maybe is time to leave.

Finally! I found the gym I was looking for. Neat clean, friendly staff, AC is a right temperature not freezing cold. I feel comfortable and I love it!

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★ 5

Good people, good place not too crowded only sometimes. They play some bangers too

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★ 5

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★ 5

I've been going here for years and the recent changes and constant updates from the new owner really makes me look forward to going now. They always post updates of all the new changes being completed and I enjoy seeing that on Instagram. Really glad the new ownership is transforming my home gym. Cardio machines have been given a much needed upgrade.

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★ 5

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★ 5

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★ 5

Lovely gym, great location, super clean, rarely packed, great staff, good shakes, everything here is ideal!

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★ 5

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★ 5

Best thing about this gym is that it doesnt get crowded.

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★ 5

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★ 5

Great experience signing up here and becoming a new member. Gym manager Christina was beyond friendly and the gym does not seem to be too busy. Great equipment and they continually are upgrading!

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★ 5

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★ 5

By far the best Retro Fitness around always clean everybody's always friendly all equipment always working and maintained

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★ 5

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★ 5

Friendly staff, clean, lots of space

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★ 1

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★ 5

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★ 2

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★ 5

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★ 5

Hey Everyone, Today was my 1st time trying Retro Fitness. The receptionist was nice, kind, told where everything was. The gym clean, the equipment well kept. Will be returning to this gym. Thank you for allowing me to workout In your facility.

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★ 4

Good gym, friendly staff and atmosphere.

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★ 4

Needs an extra squat rack and a deadlift platform but there is no extra space

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

Don't even think about having a squat rack or dead lift session after 5:30 pm. Only 2 racks available and yes... they will be busy

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

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★ 3

No complaints about this gym. Equipment is up to par. Ample weights to do almost any muscle your trying to hit. Tons of cardio machines. Will be back!

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★ 5

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★ 5

Retro Fitness Wayne offers everything for everyone including highly experienced/knowledgeable staff, quality machines, and a clean environment. Why would you go anywhere else? Great job guys!!

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★ 5

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★ 5

Solid gym

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★ 1

Friday September 5th ,5am left at 530am still not open ,sat sept 4th ,1245 pm not open, what are hours should be open , sounds like you need management

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★ 5

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★ 3

I have been a member here since it opened. I love going to retro. I have my own routine so I don’t take classes (so I can’t comment on them). The staff is very friendly and there is plenty of equipment. My only complaint is that I wish they would open earlier on the weekends, and sometimes multiple pieces of equipment are out of order and it takes sometimes up to two weeks to get fixed (ab machine). The only other problem which is very annoying (not really the fault of the gym) is that too many people sit on the machines not using them and just scroll on their phones. Or sometimes people are talking loudly on their phones. I assume this goes on at every gym. Maybe you could put signs up that say “ please use the lobby area if you need to be on your cell phones”.

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★ 5

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★ 5

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★ 5

Been a member since 2011, honestly haven’t had any complaints at all. Denise is super friendly and very helpful and the rest of the staff is super serviceable. 100% recommend it.

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★ 5

Came in and was given a guest pass, took 15 seconds to fill out. Was treated wonderfully by management and will certainly be coming back.

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★ 2

It’s an okay gym... I guess I can’t complain too much since I’m only paying $10 a month but their hours are horrible compared to planet fitness which is 24 hours for the same price. Machines here are broken- they have 2 newer stair masters and 1 ancient stair master (1 that is broken if you hit pause it won’t start up again and 1 older stair master that doesn’t stop when you hit stop LOL) the staff isn’t as friendly as the reviews make it seem, honestly seems like they don’t want to be there in the evenings. I’m just waiting for my contract to end in June so I can switch to planet fitness in little falls. I’ve been to that planet a few times with my friends and they have newer stair masters, friendlier staff, and better hours.

Source: Google

★ 5

I switched from Plant Fitness to Retro about a year and half ago and it was the best decision I've made for my fitness. The staff is very friendly and helpful and the gym has plenty of equipment so you'll always be able to find something. Overall this is a great place to work out.

Source: Google

★ 1

I have been a member of Retro for several years. Claudia, who works the front desk most mornings, is an incredibly rude and unprofessional individual. I come and work out early in the morning on the treadmills, and every single morning, Claudia has the music BLASTING upstairs. I am usually the only one up there, so I have asked her repeatedly about lowering the music, but she refused to do so out of spite. She also always has the fan on FULL blast in the morning on the treadmills. I've also asked her many times about this and she refused to do change it. And when I started turning the fan off myself, she actually started going upstairs and putting a tape and design on the fan saying that no one can touch it. It is clear that Claudia does not care about the members and instead wants to run her own show in the mornings. And this is really disappointing because the manager, Denise, and the other staff at Retro are really, really nice.

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★ 5

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★ 5

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★ 5

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★ 5

I worked out here for several years and always enjoyed the atmosphere and cleanliness. I stopped coming when I changed jobs and the distance was too much. I called about canceling membership and spoke to Sam. He couldn’t have been nicer. There was no pressure no hard-sell just simple guidance on how to come in and quickly cancel my membership. When I arrived just as he said within three minutes I was through with the cancellation and everyone that helped was professional and friendly. If I ever return to this area I will certainly join Retro of Wayne because of the way they treat their members as people and more than just a membership fee!

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★ 4

The gym itself is a very good facility small but has all the necessary equipment. Few instances recently of not opening on Sunday on time. Says open 7 am. Two times over last month no one opened.

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★ 5

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★ 5

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★ 5

I would just like to take a moment to comment on the staff at Retro. To name a few Claudia has such a great sense of humor knows everyone by name. Just a really sweet woman. Sam who is one of the trainers, I believe, Super friendly and helpful guy. Denise the manager, is really helpful and knowledgeable in customer relations. She’s always busy and saying hello. There are more i’d Like to mention but I don’t know names. But everyone is friendly and courteous. I really love this gym. Keep up the nice work!

Source: Google

★ 5

Denise, Brandon, Christine, and all the employees at Retro in Wayne make me feel so comfortable and welcomed. Best gym around!

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★ 5

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★ 5

Great gym!

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★ 5

Staff is amazing, the gym is clean and the location is great. Recommend this gym to anyone.

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★ 5

Great facility. Great staff. Denise helped me sign up gave me & my friends a great deal. Looking forward to start working out here everyday! Highly recommend.

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★ 5

The staff is very friendly and there is a good variety of machines and free weights.

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★ 5

Love this gym so much🔥 they have good equipment that you need. The people at the gym are very nice and helpful.

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★ 5

Been a member here since 2011. The facility is spacious, CLEAN, and the personnel as well as members are very friendly. I’m currently training with Sam and couldn’t be happier with my training regime. I highly recommend joining this gym.

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★ 5

Nice place with free parking. Glad they are bringing new equipment but one bad thing is not having enough space

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★ 5

Great place to work out

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★ 5

Retro is like a family to me. It’s not only a gym, but a learning environment, a place for friends, and quite an eccentric workout experience. In the 4 years I have been going there, not only has my training improved, but so has my mind and spirit. Along with new equipment & more mirrors, the front desk and management are working hard to improve the environment, which I’m sure will only enhance my time there. Group classes are a plus, the instructors are friendly and knowledgeable, and the trainers are exceptional. 10/10 recommend.

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★ 5

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★ 5

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★ 5

Love the zumba class with Diana. Definitely recommend.

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★ 5

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★ 5

Great staff, great facility. Never too crowded and has everything I need to complete my workouts!

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★ 5

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★ 5

Staff works hard to create a positive experience. Input on improvements is always welcome. Denise will take the time to listen and implement change when she can. Can’t go wrong for The Price!

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★ 4

Friendly staffs.

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★ 4

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★ 4

Nice and Quiet

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★ 4

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★ 4

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★ 2

Staff does not even greet guests as they enter. Some equipment is either falling apart or not being fixed. When this gym first opened it was great.

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★ 5

Retro fitness is a great place friendly staff and great place to work out

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★ 4

The place looks fantastic and clean... the staff are pleasant and nice.

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★ 5

I like this gym. It deserve every penny I paid for the guys is very nice there and the machines is good I recommend...

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★ 3

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★ 4

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★ 5

Great place to workout with friendly people

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★ 5

Awesome class and clean facilty! This is my first time here in the spinning class with instructor Rania and I am loving it! I love the class and Rania is full of energy! The facility is filled with cardio equipment and weights! I came in the morning at 8 am and there were a decent amount of people. I would definitely go here again for another spinning class!

Source: Google

★ 4

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★ 1

I live close and so have been a member for a long time. However, after more than 4 times over a period of 6 months of asking them to fix two issues with the machines that is potentially dangerous was neglected, I decided to cancel my membership. The upkeep is bad, nearly everything in the bathrooms is broken, and there's tears into foam on many of the machines. I asked to cancel my membership today since I'm very displeased with the upkeep and neglect of issues with the machines, the response was that my payment for the following month went through yesterday and they cannot refund me. I explained to them that they are not addressing concerns which they promised to address and so I would like a refund for the $20+ payment that went through yesterday, their response was "You signed a contract". This is literally the first time I have ever written a bad review on any business ever, but that is how HIGHLY dissatisfied I am. Choose another gym on Hamburg Turnpike is my recommendation.

Source: Google

★ 1

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★ 4

I really like the gym. It's a good atmosphere. I like that on the treadmills you can look out the window while you're exercising. They keep the bathrooms clean everyone is courteous, and I would recommend the gym to anyone. The only complaint I have is that sometimes the music is way too loud.

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★ 5

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★ 4

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★ 3

Outdated equipments no swimming pool

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★ 3

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★ 2

The morning staff is friendly, and the facility is clean but that’s about it. The place has no energy and is over priced for what they offer. The fact that they charge an additional $10 a month to tan is a joke.

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★ 1

I wish I could give zero stars
Irresponsible children run this place.

They wouldn’t allow me to cancel my membership even after providing medical paper work that I needed hip surgery from my doctor.

Make sure each change and request you make to freeze alter or cancel your account is documented.

Source: Google

★ 2

The only thing nice about this place is the staff. The gym equipment isn't maintained/clean or even working in some cases. The locker room also seems to be a breeding ground for bacteria if you are looking to take a shower. Doesn't seem to be cleaned well or often

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★ 5

I love this gym, been a member since 2008. It's right down the road from work so it's easy to get a workout in before I go into work. Machines are good, pretty much anything you need. Sometimes my favorite machines are not working properly (need to be greased) but it's all good, I still get my workout in. I love this place because of the set up, I love the open floor plan, it's super convinient, shakes are good, staff are nice, people are nice. I got no issues with this gym.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

The staff isn't the best and the bathroom placement's pretty terrible but its spacious and there's always equipment available.

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★ 4

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★ 5

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★ 5

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★ 1

**UPDATE**    i am not the only one with this issue, but, perhaps the most vocal at this point.   The miscommunication was between retro employees as i was quite proactive with this issue,  and every single time i brought up their procedural mishaps,  and provided reminders for payment, i have 13 times in total, they provided various excuses from systems malfunction to "I forgot", and promised to run my card manually each and every time.  I requested statements, and balances each time, and after a year of excuses, i have yet to receive a single one.  I have a tremendous amount of patience and understanding but when you are wrong, excuses is the last thing i want to hear.  A simple task which was automated, or even a two minute setup and click, manually running a card, should never explode out of proportion.  The issue is with current management, their attitude.  Blaming me and get this...THEATENING me legally when I've been more than willing to keep up to date. Just be careful and take precautions if signing up for any programs if dealing with Denise.

I will say, i am quite impressed with the owner, and would absolutely leave a positive mark for being reputable and caring, and answering even a harsh review such as this is.
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I signed up for a gym membership in Wayne, as well as Personal Training, back in Dec 2015. I bought packages for personal training where I was to be billed twice a week (bimonthly). I am complaining as the manager Denise is claiming I have not paid for PT or the gym membership is over 350 days. I am not sure why she is causing issue, but there has been complications getting the management to maintain a consistent payment plan. This was setup for auto-charge from their system. That was consistent for about 3 months. From there, they decided for whatever reason to make all the charges manually. They forget or charged the wrong amount quite often. I printed out my statements and brought this up to Denise's attention as well as the PT manager at the time. Each time they said they would handle it and continue to charge accordingly, and informed me to not worry about it, they will resolve the error and mistakes on their end. Long story short, I cancelled many sessions, and provided more than adequate notification of the VAST and NUMEROUS times they were not charging my account, and then they would actually mark down saying I was training. Denise recently approached me and threatened collections and a lawsuit if I don't pay the balance that is owed from their mistakes. I informed her that I was no longer going through PT, and I requested statements to compare to my records. That was over a month ago and she refuses to provide. I am quite upset over this, and do not accept the attitude and unprofessional handling of my gym membership. I have NEVER refused to pay, in fact, on the contrary, brought up many times to management and reminded them to charge my account! I can not hand hold, and babysit them. I already have a career as a Sr. Systems Architect. I also do NOT accept threats when I clearly have been notifying them accordingly, and also eventually stopped training altogether in order to avoid accumulating charges. I also do not accept the fact they are adding sessions in which I did NOT schedule or attend. If a session was cancelled, it was at least a day in advance. They are attempting to force me and strong arm me into paying for their mistakes. So be very CAREFUL when dealing with management, and I would absolutely NOT recommend the PT program until they get their act together with their billing.

Source: Google

★ 5

Great gym

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★ 5

I love this gym friendly staff clean Machines and friendly gm

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★ 5

It's only been about a month so far, but I go after work and weekends (peak times) and I have rarely had to wait to use a piece of equipment. And if I wait I just do something else. There's plenty of equipment to go around. Clean facilities and friendly staff. I'm happy I chose Retro Fitness over the other gyms in the area.

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★ 5

Lots of different equipment to benefit my workout and although it gets crowded at times there's always equipment available to use.

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★ 4

Has what I need. Could use another power rack though.

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★ 2

The people are real friendly but their billing is horrible I'm canceling my membership today

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★ 2

Is really only good is you are looking for a cheap gym to go to.

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★ 5

Retro fitness is a great gym! People are friendly, lots of machines, and a great atmosphere. This isn't the biggest location but has everything I need!

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★ 4

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★ 1

The actual experience was ok however THEIR BILL HANDLING IS ABSOLUTELY HORRIBLE. I canceled my membership and was told I couldnt back in 2009...I spoke with the manager informing them I moved. Ok everything shouldve been cancelled. I just found out i was sent to collections. When I spoke with kaitlyn she didnt seem to interested in solving the issue. she attempted to help but could not. No one tried to help fix the issue. I spoke with their collection agency and they charged me a fee plus 3 months of membership. I have been in different gyms I've never had an issue with cancellations or any billing issues not being resolved. Im amazed at how this issue was handled. Members should be able to cancel especially when they move from the area.

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★ 5

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★ 5

Awesome experience at Retro Fitness in Wayne. Always friendly when I walk in, they remember the faces that come in & they even remember the pre workout i take everyday. 5/5 on keeping the gym clean too💪🏾

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★ 4

Clean, tidy, and it has everything you need, except for a steam room :( A sauna or steam room would make it the best in the area. I would even pay extra! Another great thing is that there PLENTY of room- never overcrowded.

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★ 3

Okay gym. Locker room smell very bed.

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★ 4

Been a member here for about 2 yrs now. Overall it's a good gym. Nothing too fancy but has everything you need for a good workout. Staff is friendly and almost always greet you when you come in. Bathroom/locker room should be cleaned more often. For the price, there isn't a better gym in the area.

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★ 5

Love this place. Staff makes you feel at home. Always great coming to workout here!!

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★ 3

Basic small town gym - everything you need not want. Cardio equipment is weak but everything is tidy/clean. Staff is very unwelcoming and I've been coming for a year. I've seen the owner almost every day and she has never shed a smile. Retro's in other parts of the area are larger with more informative welcoming staff.

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★ 1

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★ 5

Just found this gym! Great gym great price. I got a post card in the mail and signed up. The front desk staff was so friendly and they gave me a great deal too.

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★ 5

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★ 1

I just came back from to the gym for the first time in 7 months and the same machines that didn't last time are still broke. Also they need to do a better job cleaning the locker room and gym areas.

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★ 5

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★ 1

Be sure when you cancel your membership that you get it in writing and write a letter to the collection department. I went in there in person and they assured I was done even though I was in a month to month membership. Nine months later I am still being billed.

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★ 4

The best Retro Fitness in the area, Top 3 things I like about it; Greeting at the door, friendly staff, big 2 floor environment. The only thing I disliked was that Parking could be tough at times

Source: Google