★ 1

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★ 1

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★ 5

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★ 1

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★ 5

I have been here over a year and it’s one of the best gyms I’ve been to by far the staff is very friendly and professional and always quick to help. Very clean and efficient gym highly recommend working out here. One of the employees named Hebert has always been helpful when I needed it the most .

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★ 5

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★ 4

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★ 5

Great Gym , Good Machines to workout, nice people working there, this Gym is always clean.

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★ 1

Horrible ppl and owner ..

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★ 1

Retro fitness.
I became a member on 8/21/19 anual fee $55.42 on 12/01/19 I was charge again for anual fee.
For me anual = yearly , but not for Retro.
If you like to be a member at Retro make sure to join on December 1st if not you will be charge double membership.

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★ 1

Here's the truth about the Retro Fitness in West New York. The facility is too over crowded for capacity and the classes are completely take over the open space for workouts. Most of the equipment are rusted, broken, and never updates with newer and safer models. It is to a point that I started to try the other Retros around the area, and it's a 1000% better. Honestly, who ever is owning this gym isn't using the funds correctly

Also, cancellation is all about timing. I needed to cancel in November, they not only CHARGED me the monthly fee, they CHARGED me the annually on top of that. Its completely greedy, especially when I first joined I was told there be no cancellation fee after a year. I have workout out at this place for 3 years.

I would recommend workout at home then at this gym.

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★ 5

I love the gym. It's clean, cost effective, conveniently located, great staff, friendly people, but for the love of God stop playing sad music - specially that "Wish you well". That songs gets played 3-4 times between 5-6AM. Getting real tired of listening to someone's breakup problems every morning for the past 4 months since I've been here. Change your playlist for our sanity. Please and thanks!

Edit - The owner has revised the playlist.

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★ 1

dumb print policies,
staff is unhelpful
have poor customer service
. .

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★ 4

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★ 5

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★ 4

It fulfills its purpose. Avoid during peak times if you've are prone to work on a routine and do not like waiting. I recommend this location.

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★ 1

Staff uncooperative needs customer service training, very rude , girl who worked on night shift on 8/20/19
Named Betty Bello ( don’t know if given true name) was very dismissive, for that I cancelled membership and suggest not to go to west New York location spend your money elsewhere

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★ 1

Got charged nearly a years worth for their dumb fine print policies, their staff is unhelpful and have poor customer service. As a member of retro fitness for nearly 7 years I’m personally avoiding this particular club. Though in a Convenient location the little things are unavoidable. Do yourself a favor and go to the Secaucus and or Wallington locations for better hours and cleaner facilities.

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★ 5

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★ 5

clean bathroom. Love the movie room. It's a good gym

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★ 4

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★ 5

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★ 5

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★ 4

Las máquinas y las personas que lo administran

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★ 3

It has a lot of machines. I took 3 days pass but I only went one time.

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★ 2

I’ve gone to this gym for years, mainly because it was a 5 minute walk. Equipment is okay
And gets the work done.

The staff is what makes this a bad gym. There was one time where a mentally challenge person was trying to talk to a staff member and about 3 other staff members were laughing in front of his face. Very, young, and arrogant staff.

Staff members eat their greasy food, and keep in mind this is a small gym, so the whole gym would smell like onions.

I would sometimes have to wait 2 mins to order a shake because a staff is on their phone or talking to other gym members.

And the bathrooms... I guess no one liked cleaning them.

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★ 5

The location is very clean, environment is comfortable and the level of music is perfect, they take care of every machine and the costumer service is very good.

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★ 1

Yall really gonna make me pay a late fee cause you won’t answer ya phone

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★ 5

Great gym.. extra equipment here n there... everything u need plus

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★ 5

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★ 4

Me gusta, tiene muchas máquinas,es higiénico, está en buen condición.

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★ 1

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★ 5

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★ 1

This place is a dump. They have a Dixie cup filled with soap in the men's room and no hot water. More than 1/2 the equipment is in need of repair. Nothing gets kept up with. Thank God Fort Lee opened.

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★ 1

Es malo son irrespetuosos con el cliente, cuando vas a pedir información te dicen el precio mensual y te convencen pero luego te tratan mal. Iba hacer una clase de zumba y me sacaron de la clase que por que tenía que tener acceso a VIP. no me permitieron terminar la clase y nunca me informaron de esto. Pensé que con el precio que se paga tenía derecho a clase dirigida. Por que no son claros desde el principio. No lo recomiendo. No tienen una persona allí disponible para que te indique si no sabes manejar una máquina. Ósea pague y defiéndase solo 😡

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★ 4

Excelente

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★ 4

Great gym. It smells clean when you walk in. Plus, it looks clean. Don't follow a schedule because you will wait for the machines for a long time. People like to be on the phone between sets. I am grateful that they have what I need. I went by a LA Fitness yesterday with a day pass. The gym smelled and they didn't even have wipes to wipe off the machines. Gross! Thanks for having wipes.

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★ 5

Recommended. Can get a 3 day free trial

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★ 3

Very good workout for anyone. Pretty damn good equipment and more !!

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

I love it. Just if you can expand the weightlifting area. Thanks

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★ 5

El mejor Gym de la b zona.

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★ 5

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★ 2

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★ 5

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★ 5

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★ 5

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★ 5

This is a big fitness center

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★ 4

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★ 2

Didnt like it much

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★ 5

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★ 4

Been going for roughly 2 years now. Great Gym to work out at only problem is it seems to keep getting smaller as the months go by. An expansion wouldn't do any harm if the capital was at disposal.

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★ 4

Is pretty clean but they should invest on new machines and a second floor

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★ 3

Gym is a bit to cramped for me. If it was bigger the place would get 4 stars

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★ 4

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★ 2

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★ 4

Decent considering the price.

Pros:
Good selection of free weights, racks, and machines.
Cheap @ $20/mo.
3 min from my house.
Weekends aren't too crowded especially late afternoon.

Cons:
Way too crowded during the week after 5PM.
Some machines are damaged and have been for a few months.
Staff locks the door a half hour before close, which is pretty early on the weekends, so get there by 5 at the latest.
They don't care about customers, they care about bouncing ASAP after close. Can't really blame them.

Not sure about their smoothies, trainers, or classes.

Give it a shot if you can't fit a weight rack in your apt and aren't close to planet fitness.

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★ 4

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★ 1

A good gym to charge and put surcharges even if one pays on time. I feel cheated. Cancel my contract has been a headache.

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★ 4

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★ 1

Second Saturday in the past few months where the person that opens never shows up. Literally waiting out here with other gym members who have other things to do with their time. Unacceptable.

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★ 5

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★ 5

Final results!

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★ 5

Exellent gym

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★ 5

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★ 5

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★ 5

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★ 3

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★ 1

I decided to give a review because I am SURE this has probably happened before. I give this gym no stars but because I had to in order to submit I gave it one. I joined this location when it first opened. I can count the very few times i went. My child never felt comfortable with staff in the kids room. My membership was up 6 YEARS back. Yet they continued to withdraw from my account. Once that account was closed they were not able to withdraw anymore funds. I was put into collections after contacting several times trying to explain my membership was up and to make matters worst they wanted me to personally go to their location to pay them. Something that can easily be done over the phone. After explaining i don’t even live in the area anymore. Now i see why management is desperate for every penny they can get especially with all these horrible reviews.

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★ 3

Good value but machines too close together

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★ 5

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★ 1

Horrible service!!! The staff are unprofessional and rude! The workers literally eat their greasy fast food in the gym so everybody can smell their cheeseburger and French fries smh it’s disgusting ! You would think with all the money you spend there they can at least afford to have a room where the staff can eat. The owners need to be more hands on and stop hiring anybody they can find that is bi-lingual.

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★ 5

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★ 4

Cool

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★ 1

No se qué pasa, pero el gym apesta, en los baños nunca el dispensador de papel funciona , se ponen a pasar la aspiradora cuando en gym está lleno, con esa bulla el chico se mete por medio de tu ejercicio para pasar ese ruido, por que no limpian cuando el gym está vacío ? muchas máquinas no sirven, tienen las guayas partidas, también es frustrante ver que no aceptan pagar con una tarjeta compras de menos de $10 dólares, como si fueras a una tienda barata, no parece una franquicia fuerte, vengo de un gym que si si me quería pagar un agua,simplemente pasaba el Apple Pay y listo.

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★ 4

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★ 5

Excellent

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★ 5

good place

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★ 1

I have delayed to post my review here because I thought it wasn't worth my time, but after the experience I had tonight, I had to voice my opinion. I never realized how horrible the customer service was here until my former trainer Henry left as I always dealt with him directly. The staff is extremely rude & useless. It took them a while to find a trainer after Henry left, & I was supposedly owed for all the sessions I was getting billed for. The trainer they found on a whim always pulled a no show & cancelled literally 5 minutes before my session as I was coming up around the block. After inquiring who would make up for the training sessions missed, they stated it had to be a certain trainer cuz he had already gotten paid for those sessions & they were disputing the matter in front of me. The bottom line is, I paid for those sessions, I don't care who trains me, just wanted my money worth. Needless to say I cancelled my membership as dealing with rude staff here is so incredibly frustrating, the turnover rate is crazy there.

So I show up tonight with a co-worker to workout together on his guest pass & forgot my ID as I was switching to my gym bag. The new girl at the counter practically smirked at me & said in the most condescending way there's nothing she can do to help me. I offered to show debit card or picture of ID & told her I used to be a member, if she can just give me this one tulle pass & she proceeded to tell me she was doing me a favor in allowing me to stay cuz former members can't be guests, & that it will be $10. I nearly threw the iPad at her face. Thankfully the other girl remembered me & was really sweet & allowed me to workout, but seriously, the scenario reminded me why I left that joint. I'm coming from a rough day at work trying to workout & blow off steam & they just frustrate me even more

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★ 1

Hurt my shoulder, told employee I was in rehab to stop billing me and he never did. When I noticed 3 months additional bills after, I informed them and they still MADE me pay for 2 additional months, knowing I am still rehabing my shoulder. Lost my TRUST and LOYALTY and won't recommend ever again. Bad experience.

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★ 4

Gym

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★ 3

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★ 5

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★ 1

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★ 5

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★ 2

Gym is a fee harvester. the only reason i signed up was because they were having a 2 month free promotion so obviously anybody would sign up. After that first month,I was charged. When asked about it, they acted like they never had that promotion.

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★ 5

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★ 2

Kinda dirty and the staff looks like they don't really care about their customers or the place. They should really clean up this place. This Retro is also pretty small.

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★ 3

Staff is friendly but their equipment needs updating and the place needs an overhaul.

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★ 5

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★ 5

Great environment to work out in

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★ 3

It has everything you need for a good workout but it is a very small space and aside from benches(3), there is only 1 of everything. Off peak hours is great but if you get over 10-15 ppl in there at once, have to be flexible with your workout

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★ 5

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★ 1

Too small and crowded

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★ 5

Great equipment!

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★ 1

Horrible no delicate when treating the customers... this is bad. There's so much potential in this area but this Gym sucks ! Don't wates your money there

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★ 1

The staff is friendly
At night is pretty bad. People speak super loud, scream, don't place equipment back and if they do just in the wrong place. Very rude.
Tried going in the morning, but that time isn't always the most convenient due to my job schedule.
I expect a level of noise. It's a gym after all not a library, but still it's just the I-don't-care attitude of doing whatever people want and that's not how's it is meant to be.
The staff, although friendly, won't be checking out on those who break the rules. The rules are posted on the walls, but obviously lots of these people won't care.

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★ 2

There are more broken down machines than there are people. I wanted to join my sister into the club and they kept giving me a hard time. The area gives a bad vibe

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★ 5

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★ 5

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★ 5

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★ 1

Denied entry even after showing proof of payment. In addition, the billing dispute was made public in front of customers. Showing that a payment was made via the CITI Bank mobile app did not assist, and was still denied entry. Member for 3-4 years, and will possibly look elsewhere for a new membership to a new facility.

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★ 1

If you've been to other retro fitness gyms don't go to this one. Most of the good reviews are either from people who go when the doors open in the morning or they are from when the gym first opened years ago.
The gym is small and cramped. The staff there, although cordial, they are not professional. I don't need to stand at the counter waiting for you to finish a conversation about a party last week with your friend before I'm even acknowledged.

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★ 5

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★ 4

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★ 5

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★ 1

If you didn't sign up with them don't expect to be treated well. Try Hackensack or Tenafly, the staff is nicer and the gym is 10x bigger. This gym is a joke, no one reracks weights, equipment is always dirty and the child care room is the size of a closet.

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★ 1

0 stars. I been in every gym in west New York and never been kick out by the police because not myself but my friend had jeans on. very rude management team with lack of leadership

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★ 4

Great gym although very cramped. I went in the mornings and it was always clean. There's a variety of cardio and weight lifting machines. The women's locker room was clean although there wasnt any paper towels.

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★ 1

I am a long time retro member and have trained at just about every club in NYC/NJ The 1 star reflects the following. West New York is better off not having a Retro Fitness at all. 2 major discrepancies...This place has no regard for cleanliness and Crammed Equipment . Solution is sometimes less is more you can't move around facility even during non peak hours. These gyms need to police their floor..members are all on their phones taking up the equipment. I go to the gym to workout out as do many others leave the phones in the locker. Re rack weights and deep clean their facility I'm definitely not stepping foot back in this retro. I wish I could leave a more positive review but this is unacceptable by any standard

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★ 4

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★ 5

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★ 4

Nice gym weights always available in the a.m. when I workout

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★ 5

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★ 5

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★ 1

Very small gym it doesn't look like at all in that picture everything in there is old or broken, then if you give feedback about something they just don't care "horrible management" and yes they still charge you an annual fee, worst gym ever don't joint to their membership go to Planet Fitness they don't have a contract and only for 10 bucks monthly.

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★ 1

The worst gym ever in USA, they are thieves to cancel my membership was a pain in the ass.

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★ 5

Nice gym.. very friendly staff. . Good equipment.. wonderful prise, super clean everything I need is here :)

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★ 3

First of all it shows the wrong address on the map. It is on the west side and employees know about it! Why don't you correct it with google?
Gym is small and very packed. Not very impressed with it.

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★ 5

Loved it

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★ 5

Very very good gym

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★ 5

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