★ 5

Cari-Ann at pure massage is awesome. She is the best masseuse ever. She forus on what you need to feel better and relax and destress
I highly recommend her

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★ 5

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★ 5

Hakim is the best! I will be back.

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★ 5

Amazing service, very courteous people and Hakim made sure that I had a wonderful experience!

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★ 5

great gym, great staff and equipments fine. pricy but worth it. My only gripe is I’m waiting for people to do three and four sets of texting. people of all ages sitting on machines on their phone and they don’t share the machines. Turns my 30 minute workout into 45 minute workouts. Just get up let someone use it in between. it’s very frustrating and I’m not sure how you fix it.

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★ 5

Alana is wonderful ! I always feel fabulous after my massage ! Only complaint is that I need to do it more often ❣️

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★ 5

I am ecstatic to be finding a new massage therapist moving back to the east coast! I had an extraordinary experience with Hakim. After informing him of my problem areas, I honestly don’t know if I have ever received a better massage! The professionalism, attention to detail & skill truly exceeded my expectations. Thank you for the extraordinary service, Hakim! See you soon!

Source: Google

★ 5

Pure massage has been great to me. Cari-Ann is by far the best massage therapist I've ever been to and I believe in her fully. She is confidential, trustworthy and makes me feel at ease and relaxed. I always leave pure massage feeling great! Front desk staff Jill is always pleasant and welcoming!

Source: Google

★ 5

I love this place I recently had a massage with Hakim and wow he’s legit amazing! He knew exactly what he was doing and hit every sore spot perfectly. I walked in tight and stressed from work, walked out feeling like I was a brand new person. Super chill energy, great hands, and just an all-around good vibe. Definitely booking again!

Source: Google

★ 5

Great environment, great service especially the massages. Highly recommend!

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★ 5

Cari Ann is the best and where else can you get a massage and kid care?

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★ 5

I had an amazing spa experience at Spa 23 with Mr. Hakim. I was honestly nervous and didn’t know what to expect since I usually don’t get massages, but he was great at explaining what my body needed. I’ve been feeling stressed lately, and he was able to guide me, make me feel comfortable, and truly knew what he was doing I highly recommend him x

Source: Google

★ 5

I had an amazing experience with Hakim. He was professional, attentive, and truly skilled at what he does. The massage was relaxing and tailored to my needs, helping to relieve my tension and stress. The environment was calming and clean, making the whole experience even better. I highly recommend Hakim to anyone looking for a top quality massage. I'll definitely be returning!

Source: Google

★ 5

I had such a great experience at Pure! The receptionist, Jill, was super friendly and welcoming. My massage therapist, Hakim, was amazing and really listened to what I needed and helped me feel so much better! I’ll definitely be coming back!

Source: Google

★ 5

Great massage! I personally need trigger point therapy to help manage chronic pain and Alanna truly understood and accommodated my requests. She hit every trigger point while simultaneously soothing the pain. I felt like butter when I left! Thank you!

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★ 5

Booked my first massage ever at pure. Was nervous going in, but Jill was nice enough to answer all my questions and was super helpful throughout the whole process. 10/10 best experience I could have asked for

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★ 5

What a great experience with Pure!! I called and booked a massage, and I’m so thankful it was Jill that helped me out! She was so kind and patient with all of the questions I had. Definitely would recommend!

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★ 5

Alanna has been my masseuse for years and she is wonderful. In addition to her sweet personality, she she always listens to me and adjusts the massage to reflect my particular needs each session. I highly recommend her.

Source: Google

★ 5

I absolutely love Spa 23! The staff here are amazing — always so friendly, helpful, and welcoming. They make the gym feel like such a positive and motivating place to be. It's also a great environment for kids to play in the KidZone while the parents work out. Overall, You can tell they really care about their members!

Source: Google

★ 5

The CrossFit classes here are amazing!

The programming is so motivating—you’ll find yourself wanting to come back every day. Plus, it’s incredibly scalable, so no matter your skill level, you can always work at your pace.

Coach Joanna makes every class enjoyable, and she’s always there to push you to reach your full potential!

These classes are honestly the best part of my day!

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★ 5

Always a great experience when I come here!

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★ 5

Great service and great people I’m happy to be a member

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★ 5

Spa23 has many group exercise classes for all levels

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★ 5

Spa 23 is the best! It’s always clean and well taken care of. The environment is super supportive and friendly — everyone from the trainers to the members makes it a great place to be. The front desk staff is always polite and goes out of their way to make sure members are taken care of. It’s an awesome place to stay consistent and achieve your goals. Highly recommend!

Source: Google

★ 5

The best decision I ever made was connecting with a personal trainer at spa 23. To me there's no other option than Ricky. He will make sure you achieve your fitness goals while having an absolute blast. He's part therapist part entertainer and part confidant. No one will sing or dance better than him during your sessions while quizzing you about foods that may be sneaky high in sugar. Trust me is the best money you will ever spend.

Source: Google

★ 5

I’ve officially been a member for a year and have been working with personal trainer Ricky. It been one of the best decisions I’ve ever made for my health and well-being. When I first started, I wanted to build strength and feel more confident in my body — but what I gained went far beyond that. Ricky has a unique ability to push you to your limits while keeping every session fun, encouraging, and tailored perfectly to your goals. I’ve gotten noticeably stronger, more toned, and more confident in my movements.
If you’re looking for a personal trainer who genuinely cares about your progress, knows their stuff, and helps you transform both physically and mentally, look no further than Ricky. I can’t recommend him enough!

Source: Google

★ 5

The CrossFit program at Spa 23 is the best! The programming, people, and coaches (especially Joanna) are phenomenal. I’ve been there over a decade. It feels more like a family than a place to work out.

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★ 5

Spa 23 has classes and programs for everyone. I was first introduced to CrossFit at Spa 23 in 2014 and I’m still doing it today. Coach Joanna is awesome!

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★ 5

After hearing Spa23 brought back legendary CrossFit coach Joanna, I rejoined immediately. This was in April, nearly everyday since I have been enjoying incredible CrossFit workouts as well as the entire Spa experience. The facility has everything you can ask for, the environment is clean, and the staff attentive and friendly.

Source: Google

★ 5

Spa 23 is an amazing gym with everything you could ask for. I love taking the classes and the trainers are absolutely amazing. 100% would recommend to anyone interested in a great gym

Source: Google

★ 5

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★ 5

Spa 23 is an amazing and unique facility! It’s a great spot to book kids’ and social events, while having great equipment, amenities and a nice pool. CrossFit Pequannock delivers excellent coaching and is a motivating atmosphere for both serious and general fitness training.

Source: Google

★ 5

Enjoy working out here. I enjoy the socializing! Staff is excellent! I enjoy interacting with the staff!

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★ 5

This is the most well appointed gym in the area. The staff is knowledgeable and friendly. Pure massage is my go to for wellness after workouts. It’s more than a gym it’s a family!

Source: Google

★ 5

Great staff and facility. Love it

Source: Google

★ 5

I've been a member at Spa 23 for the past few years. I specifically enjoy the customer service from the crew at Pure Massage. Tiffany and her team go out of their way to make me feel welcomed and help me recover. I've been getting monthly massages because they help me feel my best and allow me to perform at a high level in the gym. I've tried massage envy and hand and stone and they don't compare to the attention to detail I've experienced at Pure. Thank you

Source: Google

★ 5

Do you want more than just a gym? Then Spa 23 is the place for you! Consider it a home away from home. If you’re looking for some help with your fitness goals - this is the place to be! Everyone here is awesome and there is so much to offer.

Source: Google

★ 5

I have been going to pure for many years and the amount of care that I receive from Tiffany and Carrie Ann goes above and beyond. The concern from them regarding my comfort and how I am feeling is high priority. They are always concerned if there is anything bothering me and what area I want them to work on. They are highly professional and friendly. You feel like a family member here.

Source: Google

★ 5

This fitness center is great. Never too busy, lots of different rooms, great pool, and both dry / steam saunas. Come check it out and ask for Amanda!!

Source: Google

★ 5

I joined Spa 23 in Pompton Plains, NJ about a year ago after searching for the right gym for quite some time—and I’m so glad I found this place!
From the start, Amanda in Member Services, made me feel incredibly welcome.

The group classes are a huge highlight. The instructors are top-notch—motivating, knowledgeable, and genuinely passionate about what they do. Whether it's a high-energy workout or something more relaxing, there's a class for everyone.

If you’re looking for a gym that offers more than just equipment—like a real sense of community, amazing staff, and great extras like massage—Spa 23 is worth checking out.

Source: Google

★ 5

Source: Google

★ 5

I’ve been a member at Spa 23 going on 2 years, and it’s been the best decision I’ve made for my health and fitness. The facilities are spotless and well-maintained, which makes working out here a pleasure. The trainers are knowledgeable and encouraging. They’ve helped me work around a bad back and make progress without any setbacks.

The staff is friendly and welcoming, and the members themselves are a great crowd, friendly and courteous of others. There’s always plenty of equipment available, plus a 25-yard pool, sauna, and hot tub that make recovery and recuperation part of the experience.

Spa 23 really does have everything you need to motivate you to work out consistently and enjoyably. Highly recommend!

Source: Google

★ 5

I joined Spa 23 last year and it’s been a great place to feel like you’re a part of a community while getting stronger and healthier. Friendly staff and other members are part of the experience. They have a dozen offerings in the building that I don’t take full advantage of! I love how spacious it is upstairs especially – there’s always somewhere to go and feel like you have a corner to yourself in the evenings. Amanda in member services and Luis on the training staff are exceptional.

I have really enjoyed getting back into swimming in their nice pool, although swimmers do have to make sure that the lap lane hours work for their schedule. You can expect kiddos and lessons from 3 to 8 PM on week days. Great smoothies and snacks at the cafe too, and I even bring my laptop to get some work done in the seating area sometimes.

Really appreciate a recent update/repair in the men’s sauna! This takes me from 4 to 5 stars! Definitely come try it out and see for yourself.

Source: Google

★ 5

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★ 5

Fins swim academy has experienced instructors who are great with kids of all ages and abilities. The staff is very kind and supportive.

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★ 5

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★ 5

Spa 23 is the absolute best! Everything is super clean and the staff is AMAZING. Highly recommend to ANYONE!

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★ 5

I've been a member since 2016 and Spa 23 is the cleanest, most professional gym I've been a part of. The staff is incredible. Ricky Russell has been my personal trainer for the past 6 years. He continues to keep my workouts diverse as well as challenging. He takes my overall health and we'll being,personally. I HIGHLY RECOMMEND that you check Spa 23 out for yourself. You won't be disappointed. Mike

Source: Google

★ 5

I’ve had the most positive experience at Spa 23! It’s clean, welcoming, and has everything you could possibly ask for! I had Lionel as a trainer and his dedication towards my health and wellness has transformed my life.

Source: Google

★ 5

I’ve been seeing Tiffany for several years now, and I can’t recommend her enough! Over the years, she has helped me manage my stress and physical discomfort.
The atmosphere is always soothing, and Tiffany truly listens to what my body needs during each session. Her knowledge of techniques and attention to detail is unmatched, and I always leave feeling like a new person!

Source: Google

★ 5

Spa 23 is such a great gym! The staff and members are super friendly, and my trainer Ricky is awesome—always motivating and supportive. The classes are fun and give you a great workout, and the equipment is always clean and well-kept. I’m really glad I joined!

Source: Google

★ 5

Spa 23 is an amazing facility! The staff is so warm and welcoming, and you can tell they truly care about creating a positive experience for everyone who walks through the doors. The entire place is spotless and beautifully maintained, which makes working out here a pleasure. They offer a fantastic variety of classes, plus the equipment is top-notch and always in great condition. Whether you’re looking for group fitness, personal training, or just a comfortable, supportive environment to work out in, Spa 23 delivers. Highly recommend becoming a member—you won’t regret it!

Source: Google

★ 5

Spa23 has been my local gym for almost a year now. Every time I enter, I am guaranteed a warm welcome by the front desk as well as the staff offices you pass on your way in. I love that Spa23 basically has a dedicated room for everything! - a colorfully lit, mirrored fitness class room, a mixed use boxing studio (that I usually get all to myself mid-day!), a cycling studio, a yoga studio, a pool with hot tub, a turf room, a full lower-body room, upper-body room, a CrossFit section, aerobics room, and multiple machine and free-weight sections. And that’s not even everything. There’s physical therapy, personal training, massage, and chiropractic in house. A kids party room, playground, and a private event studio top it all off. The cafe’s shakes and food offerings are excellent. The staff is friendly and knowledgeable, and always open for communication when needed. When I was going to be away from town for most of the month, they easily allowed a “four visit” membership just for that month with no problem at all. Lucky to have a home gym like this! Thanks for all you offer, Spa23.

Source: Google

★ 5

Lionel is an amazing Personal Trainer. He motived and challenged me to strive towards my health wellness goals. His positive and energetic personality is infectious. Thank you Lionel !!

Source: Google

★ 5

Excellent in everything😊😊😊

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★ 5

We love SPA23. The facility is clean and well run. The staff is friendly and helpful. We love the pool and spa. A great place for the whole family

Source: Google

★ 5

Best facility of its kind in North Jersey. I have been a member for some time and couldn't be happier. My primary use is the fitness facility, both upstairs and down. I have also taken advantage of their personal training. Lionel and the personal training team are simply world-class!

Source: Google

★ 5

I have been working out with personal trainer, Lionel Mootoo. He has kept me focused and takes a real interest in my success. The gym is spacious with extensive equipment for weight lifting and cardio. I have been working with Lionel for six months, and have made tremendous progress.

Source: Google

★ 5

Spa 23 is absolutely amazing. Always greeted with a smile. The staff is very friendly and helpful. Whether your there for a workout swim, massage, or even physical therapy Spa 23 is the place to go!

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★ 5

Spa 23 is amazing ! From the friendly staff to the diverse accommodations. They having something for all ages. The place is clean and always properly staffed. I highly recommend to anyone who is looking to join a fitness club, look no further.

Source: Google

★ 5

Amazing facility. Clean, state of the art, most importantly, great staff. The GM, Jenna does a wonderful job of holding her staff to a high standard. Come here if you want an experience!

Source: Google

★ 5

Nice place clean and lot of different things to do pool ,Jacuzzi sauna good for kids
Weight room boxing room and classes.
A lot of bang for the BUCK. !!!!

Source: Google

★ 5

Wow- what a beautiful facility! This gym really offers everything you’d need. Weights, turf, yoga, group classes, swimming pool. The sauna is a bonus at the end of your workout too! The team at the front desk is so helpful with anything you need and always willing to help me out or just let me chat them up as they make me a smoothie to go. Absolutely recommend if you live in North Jersey.

Source: Google

★ 5

Best, around
Very clean facility. Very friendly and courteous staff
Equipment is very well maintained
Comfortable and non-judgmental environment
Trainers are very helpful guiding you through your specific needs
Generally, a very friendly environment have made many friends throughout the years
Trainers have also helped with nutrition and lifestyle changes to maintain a better and healthier lifestyle
Monthly newsletter is very informative offering nutritional guidance and recipes
Classes are excellent

Source: Google

★ 5

Love how clean it is and all the classes they have. The trainers are the best they know how to get the best out of you.

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★ 5

Spa 23 is warm and welcoming from the moment you walk in. My trainer, Lionel, has been patient, encouraging, and motivating... helping me become stronger and more fit. Truly a wonderful place to train and feel supported!

Source: Google

★ 5

Overall services available, facility, equipment excellent value for the money. Trainers look the part and inspire confidence. Friendly environment. Ancillary services available in facility, Chiropractic, Physical Therapy, Massage. You get what you pay for. You can sign up for a $20 a month gym and you will get what you pay for. This is a professional fitness operation with plenty of amenities. Equipment is maintained and plenty of it along with free weights.

Source: Google

★ 5

This is the best place ever. So so clean and the staff is so respectful and nice. I will 100% go again and I recommend it if you want a wonderful experience

Source: Google

★ 5

My family and I have been proud members of Spa 23 for over two years, and it has truly become a second home for us. The facility is always spotless, well-maintained, and welcoming, which reflects the care and pride that the staff put into their work every day. From the front desk to the training floor, everyone is consistently friendly, professional, and encouraging.
What sets Spa 23 apart is the community feeling—it’s not just a gym, it’s like being part of a family all working together toward better health and fitness. The trainers are dedicated, supportive, and deeply invested in helping members reach their goals. In particular, Lionel and Jane have been exceptional. Their expertise, motivation, and genuine care for their clients make every session enjoyable and effective.
Thank you Spa 23. We couldn’t ask for a better place to train and grow. Highly recommend to anyone looking for more than just a fitness center.

Source: Google

★ 5

Love going to spa 23 the staff is so friendly, the gym is spotless every time I go. Training with Lionel I really get the push and support I need to reach my goal!

Source: Google

★ 5

I love coming to this place! It’s clean, not over crowded and has everything I need. I also enjoy my personal training sessions with Lionel! My body has noticeably changed! I’ve been working out for more than 20 years and never got these results!

Source: Google

★ 5

I have been a member of Spa 23 since 2013, and I have loved every minute of it! I have been able to get healthier and more physically fit. The staff is great as well, from the front desk, to the trainers. They have a great selection of healthy protein shakes and food options! The cardio and weight equipment is always great to use since they are always upgrading it. Check out Spa 23 today!

Source: Google

★ 5

I give my 5 stars to the welcoming staff and clean gym.

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★ 5

Entreno todos los días, me encanta el área, las máquinas y sobre todo la amabilidad de las personas que trabajan ahí. Love Spa23!!!!

Source: Google

★ 5

🌟 5-Star Review 🌟

I joined Spa23 on August 1st, and I can honestly say .. it’s one of the best decisions I’ve made for myself. This gym is immaculate, cleaned multiple times a day, and it shows. The energy here is next-level: welcoming, motivating, and deeply supportive.

Every trainer, every staff member is phenomenal. They’re not just skilled—m, they’re kind, patient, and genuinely invested in your growth. They remember your name. They cheer you on. And they’ve helped me transform my physique in ways I never imagined. The classes are incredible, the equipment is top-tier, and the value you get for your membership is unreal.

It’s hard to name just one standout because everyone here is fantastic. This isn’t just a gym, it’s a sanctuary. A place where you feel empowered, uplifted, and part of something special. Thank you to the entire team for helping me reclaim my strength and joy. You’ve created something truly extraordinary. 💪✨

Source: Google

★ 5

Clean and friendly staff!

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★ 5

Spa 23 the best gym stuff are so kind and professional specially front desk girls so friendly.

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★ 5

is beatiful place very clean and new equipment.

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★ 5

It is a good place to exercise the body, it has updated and very clean equipment, its staff is very professional.

Source: Google

★ 5

I’ve been coming to this gym for years and it always feels like home. Kia, Kayla, Faith, Casey, and the whole team are always welcoming with big smiles when I walk in. Lou is one of the best trainers I’ve ever worked with—so knowledgeable and always pushing me to reach my goals as quickly and safely as possible. Couldn’t ask for a better place to train!

Source: Google

★ 5

I just love SPA23! Its a place you look forward to going to in spite of the “work”! Staff are amazing and I am very happy with my trainer! Try it!

Source: Google

★ 5

Spa 23 is best gym in the area. Spacious, top of the line equipment, classes are great and staff is always friendly. My favorite staff member is Annie, she always greets me with a smile, knows my name and treats me like family!

Source: Google

★ 5

Spa 23 and working with Ricky Russell as my personal trainer has helped reached my fitness goals and more importantly was instrumental with preparing me physically & mentally for my hip replacement this year!! Thanks Ricky!!!

Source: Google

★ 5

Source: Google

★ 5

Spa 23 is a fantastic gym! The facility is always clean and well-maintained, and there’s such a great variety of fitness classes to choose from. The equipment is top-notch, the amenities make every visit enjoyable, and the overall atmosphere is so motivating. The staff is friendly and welcoming, which makes a huge difference. Highly recommend to anyone looking for a gym that has it all!

Source: Google

★ 5

Truly one of the best massage experiences I’ve had — I highly recommend this place to anyone looking for quality care and professionalism.

Source: Google

★ 5

"A great place to relax, very clean, with excellent service and customer care. I highly recommend it."

Source: Google

★ 5

The best gym!!!!!!! I love to go and Work out there 💪

Source: Google

★ 5

Me parece perfecto,me encanta

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★ 5

The spa and the sauna is great!!

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★ 5

The moment you walk into Spa 23, you feel a positive energy😍. It smells clean, and the staff are kind, friendly, and professional.
Spa 23 offers various areas for working out, helping you avoid crowded spaces. It has all the equipment you need to make your routine more enjoyable and effective, so you can see real results. 👌
There’s plenty of parking, plus snacks and drinks available. The sauna and bathrooms are clean and comfortable.
I highly recommend Spa 23!✨

Source: Google

★ 5

El lugar es increíble me gusta que siempre que voy todo está muy limpia y ni se diga el personal es muy amable 🤩🤩🤩🤩

Source: Google

★ 5

The sauna is so good!

Source: Google

★ 5

I’ve been going to this gym for a while now and couldn’t be happier. The facility is always clean, the equipment is well maintained, and there’s everything you need for a great workout. The staff is friendly, welcoming, and truly supportive. I highly recommend this gym to anyone looking for a place to train and stay consistent.

Source: Google

★ 5

spa 23 is a premium facility that is extremely welcoming to all skill levels and needs of health. there is so much positive energy in the room and the place is spotless. spa 23 is a premium experience.

Source: Google

★ 5

Fantastic Gym! Personal Training is awesome. Most importantly the gym and locker rooms are very clean and equipment is up to date and clean as well. Staff is all friendly and welcoming! Would recommend to anyone looking for a gym or a new gym!

Source: Google

★ 5

Had a great massage at Spa 23. Spa was clean and relaxing, and the massuer was attentive and listened to my needs. Manager Tiffany was very polite and professional following up before and after the appointment

Source: Google

★ 5

They take care of you and make you feel worth while. They helped me push towards my fitness goals 10/10

Source: Google

★ 5

Joining Spa 23 has been the best decision I made to improve my physical wellbeing. Jenna was exceptional in signing me up, and explained all promotions/offers in detail. Furthermore, training classes with Alexi and Lionel are extremely satisfying and beneficial. It feels worthwhile to be pushed - as well as the feeling your trainers want to see you grow and improve. Casey, Kiabeth, and Amanda are all more friendly and helpful faces I look forward to seeing daily. Brand new equipment installations, delicious smoothie and food options, and overall a nice clean place to workout. Check out Spa 23 today!

Source: Google

★ 5

Hello everyone reading this. My journey to a healthier lifestyle started at Spa 23 on March of this year. Amanda, who works in the member services Dept. Showed me around the place and answered all of my questions pertaining to the pool, classes, etc. I was 230LBS. When I started. I am now down to 214.6 LBS. Thru my personal training with Rick, my countless talks with Amanda about nutrition, to all of my coaches that want to see me succeed, I am living my best life ever. I am blessed.

Source: Google

★ 5

SPA 23 is fantastic! Feels like home away from home. The gym space and locker rooms are always clean and tidy. The members lounge is the perfect place to finish up some after hours work and to top it off with a delicious smoothie from the smoothie bar ! Not to mention everyone welcomes you with a smile when you walk through the door. Any question or help with my membership, Jenna has always made it a breeze and she's very polite and easy to talk to. Love being a member at Spa!

Source: Google

★ 5

Spa 23 is the best health and wellness club around! The staff is exceptional from the general manager down to the cleaning staff. The classes are motivating and the personal training staff possesses a broad and diverse range of expertise. The lifestyle cafe has great shakes, grab and go meals even treats such as homemade quiche, chicken salad etc from local business; High SocieTea House. No gym or health club in the area can match what you can get at SPA23 coming from a 10 year member.

Source: Google

★ 5

Hakeem is amazing! Definitely recommend him for a massage he is super friendly and attentive :)

Source: Google

★ 5

I recently had a massage with Donna, and it was fantastic! From the moment I entered her calming space, I felt at ease. Donna took the time to understand my needs and focused on my trouble spots during the massage.

Her intuitive touch and knowledge of techniques made all the difference. She combines skill with a warm, friendly demeanor, making the experience feel personalized and comforting. I left feeling revitalized and relaxed.

If you’re looking for an exceptional massage, I highly recommend Donna! I can’t wait for my next appointment!

Source: Google

★ 5

My son had a great experience doing swim lessons with Ms.Kimberly through the Fins Academy at Spa 23 this summer! We purchased an 8 pack of lessons to give us flexibility over the summer and he liked it so much and learned so much that we ended up purchasing another pack and he just completed his 16th lesson today. He has shown so much improvement over those lessons and always looked forward to going. Thank you Ms. Kimberly! I would highly recommend checking this place out. They have many different options for lessons and it’s a fun positive environment.

Source: Google

★ 3

I don't usually take time to write a negative review, but in this case I feel the need...my boyfriend and I have been frequent clients on and off at Pure for the last 9 years. Yesterday left a very uneasy feel to my experience. The manager Tiffany's attitude towards a situation time change from a phone cancellation message resulted in an extreme reaction from her, which was both extremely rude and very unprofessional. I was also given false information from her, one that my message was never left and second, explaining that the masseuse had lost 1/2 hour of time due to my change in massage time. This was simply not the case since the masseuse had already greeted and was in the room, already setting up his next client. She spoke in an extremely rude tone, demanding I find out what number I called from changing my appointment that Monday, earlier that week from an hour 1/2 to an hour due to a Dr. appointment that was scheduled. I was so taken back by her tone and telling me that the extra 1/2 hour will be deducted from my credit card. I left and will NEVER return. I do have to say that Jill the receptionist and Hakim (who was excellent and would have rebooked with again) the masseuse remained very professional and accommodating during this incident. I will be taking this up further with my credit card company.

Source: Google

★ 5

I have been using the facility for a few years now and also been working with Brandon Rendini for personal training on my fitness goals and have been thoroughly enjoying it.

The facility is great, clean, and the staff is really there to help you.

Brandon is good at what he does and he genuinely cares for his clients. He keeps in mind my preferences and goals, but does not hesitate to correct me if I go off track.

I am always amazed at how he remembers subtle things like my knee pain or how I was sore during the last workout.

He keeps me aligned with my goals and his approach prevents me from making mistakes that might be detrimental for my health.

He is always looking at the big picture holistically vs having me take shortcuts just to get to my goal. His methodology works well for me overall towards the well being of my health.

Brandon is very approachable, goes out of the way to help and is a thorough pleasure to work with.

The prices are a bit high but for all the services they offer, it's a good bank for the buck.

Source: Google

★ 2

Gym part is great. Other parts are not so great. The men's locker room attendant is always in the locker room, it's very odd at this point. Most lockers don't function. Pool is a kids zone. Vibe here pay more for trainers, pay more for massages, pay more. Weekend hours make no sense.

Source: Google

★ 1

I was at Spa23 for 4-5 months as I had to shift to focus on low impact workouts. They offer classes and have a swimming pool which was what I was looking for. Their membership is high if you compare it to other places in the area that offer the same exact, and even better, classes - at the time I joined, I did not know the Wayne Community Center offered those, and I wish I had because they charge 50% less than Spa23 and have amazing trainers -, plus, the pool at Spa23 is always occupied, giving you a very small timeframe to actually train (before 7am if you’re able to find a lane).
In all honesty, I’m disappointed at how they handled my last billing. I had decided to set up personal training sessions with a trainer named Ricky, I trusted him and my mistake was not asking questions when we sat down to sign the contract, however, as an employee, he should’ve made sure I understood what I was signing - he did not explain what his rates were, nor how much I’d be billed for the month, so they billed me $212! I had already moved and canceled my membership with them, but they still billed my account. The person that reached out to me to explain the situation was nice, but no resolution was given - I’m now 45 minutes from Spa23, my money was never refunded, and credits for a different service can’t be given.
I know people who had gone to Spa23 and ended up leaving, both trainers and members, due to their dislike of it and how much of a “chain management” it had, but I truly didn’t think I’d experience that firsthand.
I would, in all honesty, try the Wayne Community Center before you go to Spa23.

Source: Google

★ 1

Seriously deciding on canceling my membership here. Been coming here for a while and it’s seriously gone downhill. Kids come in groups and take over one machine and spend at least half an hour on it. The pool always has classes going on for kids so you can NEVER use it. The guy cleaning the men’s locker room always decides to clean the sauna, showers, and steam room during peak hours and he’s just constantly in there cleaning and vacuuming in the locker room area so you can’t even get to your locker or change comfortably. Today he was cleaning the sauna so I decided to go into the steam room which now has a construction style bright white light which I’ve never in my life seen in a steam room. Some privacy would seriously be nice. I pay over $100 for all of this on top of them to have the worst hours. Genuinely considering canceling unless management changes some things. Don’t be fooled by all the good reviews on Google, most are from parents who send their kids to the swimming classes. No complains about staff, they’re all great.

Source: Google

★ 5

Literally my home away from home. This place has everything you could want and more. As a mom with young kids, this was a game changer for my mental health. The kids care is amazing (the girls working there are attentive and caring) and I have reclaimed a little piece of my life. Bonus that the cafe has protein shakes and snacks. The owner is friendly and visible.

Source: Google

★ 2

5 stars to the staff here — Janice, Brandon, Alexi, Ricky, Kia, Casey are a few among a generally excellent staff who make this place a community.

For the gym experience, it’s a 2.5 .. maybe.

There are significant issues, most of which are caused by ownership focusing on secondary/tertiary revenue streams at the expense of their core clientele.

1 . Ownership sells discounted membership to kids under 18. These kids swarm around in big groups, clogging up common areas, parking on machines forever talking to each other and are so damn loud.

Between 5 AM-4 PM, the vibe on the floor is calm. People grinding and putting in work. Between 4 PM-10 PM, when the kids are there, it’s a zoo.

It’s obvious that the goal here is to make a buck selling some more memberships to kids, never stopping to take a survey or consider how it affects the quality of the gym experience for the vast majority of their members. Several people I’ve spoken to have considered leaving because of how disruptive these kids are.

How does it make sense to lose higher-paying members in favor of selling some kid memberships?

2. The dojo is rented out for kids’ birthday parties often and the pool 80% of the time is used for kids’ swim lessons and parties. The result is you have little kids all over the place on the gym floor — you feel like you’re working out in a daycare sometimes. You never get to use the pool unless you specifically time it for brief windows when a couple lanes are available.

And even then if a few lanes are available — what part of ‘Spa’ suggests that a member paying $100+ a month wants a pool filled with pee, noodles and screaming little kids? It’s supposed to be an upscale place, not the community pool.

Again, instead of it being a premium, upscale vibe, ownership prioritizes making a buck while turning off the core of their clientele.

3. There’s no water bottle refill station. Such a simple investment that would make your members’ lives 10x easier. I have to sit there and let the water fountain dribble out refills.

4. Machines that break or need repair to function well/properly don’t get addressed for a while. Gyms that you pay a lot less for are a lot more expedient fixing anything that breaks. Spend our money fixing things quickly and well for Christ’s sake. I don’t want to have to throw out my back trying to adjust rusty mechanisms because you can’t be bothered to pay for fast, effective repairs.

5. The weekend hours are so dumb.

The gym closes at 6 PM and 4 PM on Saturday and Sunday respectively. Don’t you understand that since you charge a premium for membership, the majority of your clientele are professionals who work during the week and need time on the weekend to work out?

The main reason for this, again, is to prioritize things other than the core of their clientele — it’s because they host silly events at night.

Gyms that cost $50-$85 less per month are open for 12-16 hours more than Spa 23 each weekend.

6. Fix the lockers. 50% of the lockers in the men’s locker room don’t function. I memorize which ones work and stick to them.

7. Water temp - You can’t get passably cold water except in one out of 6-7 showers. On cold days, you can’t get hot anywhere sometimes.

8. Room temp - 75+ degrees on the gym floor in the summer and locker room is hotter and humid as hell. I can’t shower at the gym in summer because I’ll be sweating bullets after my shower still! How insane is that. It’s not just me.. several members have complained to me.

To sum it up, Spa 23 is a great community of caring, knowledgeable staff and most of the members are super nice and friendly. The gym is so large with a great selection of machines and has so much to offer.

Ownership’s neglect and misplaced priorities however really sour the experience and many members I talk to are displeased; with simple improvements, this place could be 10x better.

I hope it’ll happen but as is you feel like a jerk giving ownership your money when you feel how little they care about the gym experience for the core of their clientele.

Source: Google

★ 1

If there was zero star I would give that
They keep on charging you even when your child doesn’t go , have to call all the time to fix billing very annoying place avoid this place

Source: Google

★ 5

Source: Google

★ 5

My son has been taking lessons with Coach Anthony at Fins Academy at Spa 23 for over a year now. Anthony is patient and fun and through his competent instruction is helping my son become the best swimmer he can be. We have been very pleased!

Source: Google

★ 5

Before I started swim lessons at 58 , I had zero experience in the water—I couldn’t float, tread, or even feel comfortable putting my face in. I used to watch others swim and wonder if I’d ever be able to do the same.

Thanks to the swim lessons with Kimberly, everything changed. She was patient, encouraging, and knew exactly how to ease me into each skill step-by-step. She didn’t just teach me how to swim—she helped me overcome fear and build confidence in the water.

I went from not knowing how to float to being able to swim laps, dive, and actually enjoy being in the pool. What once felt impossible became something I now look forward to.

These lessons didn’t just make me a swimmer—they gave me a lifelong skill and a new sense of confidence. I’m incredibly grateful for the experience.

Source: Google

★ 5

My kids have been taking swim lessons at Spa23 and the progress they've made is excellent. Ms. Kim has been a fantastic instructor. She is very patient and supportive and I would recommend her to others looking to sign up their kids for swim lessons.

Source: Google

★ 5

I’ve been taking my 2 children to Fins Swim School for a few months now. Not only is Coach Anthony knowledgeable about teaching swimming to early swimmers, he’s patient, kind, and great with my two rambunctious toddlers. They are almost swimming independently. This swim school and Coach Anthony has far exceeded my expectations and I will continue to enroll my children there to strengthen their skills.

Source: Google

★ 5

My son has been a member for a year at Fins Swim school and I can see the difference in his confidence in the water. Our instructor - Kimberly Guerrero is very patient and made sure my son was learning on his own pace. Would definitely recommend!

Source: Google

★ 5

Swimming is the best activity since my daughter started her lessons with Ms. Kimberly!! Every week she can't wait to go to meet her instructor and have her swim lesson! Ms. Kimberly is wonderful. I can't express how happy we are to have her as Laura's instructor. My daughter becomes stronger and better swimmer! Thank you Ms. Kimberly!

Source: Google

★ 5

Kim has been my swim instructor for the last 6 months and it’s been great experience working with her! I used to be so fearful of water and now with her encouragement I’m able to swim so confidently. Thanks Kim! Appreciate all that you do!

Source: Google

★ 5

Kimberly was great with both my kids, ages 9 and 6. They learned a lot and had fun attending the lessons.

Source: Google

★ 5

I’ve had a great experience at Spa 23’s FINS swim academy. My coach Kim ( Kimberly) has been very patient and encouraging. She has helped me achieve my goals with swimming within just a few months. I highly recommend the private or semi-private swim lessons with Kim!

Source: Google

★ 5

We’re having such an amazing experience with Fins Swim Academy and Coach Victoria! My kids (ages 6 and 4) have made more progress in just two months with her than they did after multiple sessions at other swim schools.

Coach Ria is incredibly patient, attentive, and knows exactly how to motivate and connect with young kids in the water. She strikes that perfect balance of fun and structure.

We couldn’t be happier and highly recommend her to any parent looking for real results!

Source: Google

★ 5

I had a pleasure of taking my kids to swim lessons at the Fins Academy. Our instructor Kimberly is an exceptional swim teacher! She’s very kind and patient and makes the lessons enjoyable. My kids have improved significantly from when they first started. Thanks Fins Academy and Kimberly for the awesome experience.

Source: Google

★ 5

We love fins swim academy! daniel has been with his swim instructor anthony for over 3 years. Anthony has his own unique ways of teaching and daniel is always looking forward to his weekly lessons!

Source: Google

★ 5

My son has been enrolled in Fins Swim Academy for over a year and has made tremendous progress! We can’t say enough good things about his instructor, Anthony. Anthony goes above and beyond each week to make sure my son is making continuous progress in the pool. I highly recommend swim lessons here at Spa 23!

Source: Google

★ 1

Source: Google

★ 5

My 7 yr old son just started swimming lessons at Spa23 (Fins Swim Academy) and I'm truly blown away at how amazing everything is here! Every staff member is extremely friendly and helpful. When we came in for formal registration, Janice treated my son like royalty. It made him feel so special! His swim instructor Ed is absolutely PHENOMENAL!!!!! My son was extremely nervous about starting lessons and Ed put him at ease within SECONDS. A true miracle! My son will not stop telling me how much he enjoys swim lessons and how Ed made him feel so safe in the water. I cannot thank Ed, Janice, and the whole Spa23 team enough for making my son's swimming lessons a LOT of fun and not scary at ALL! THANK YOU!

Source: Google

★ 5

The facility is great. I always have a great time swimming in the pool, never a complaint. Pool is always clean, locker rooms are neat and staff is friendly. Coach Luke is very responsible and a great coach. I’ve seen lots of improvements in my swimming from his coaching and would highly recommend.

Source: Google

★ 5

I recently went to Spa 23 and it is the place to be! I had a great experience swimming here. The staff is always super nice and friendly. The facility was super clean and the pool is always well maintained. A special shout out to Coach Luke who is an incredible swimming instructor. His patience and ability to connect with his students makes swimming a fun and rewarding experience. My confidence has never been higher going into a pool! I would highly recommend.

Source: Google

★ 5

I recently went to Spa23, and I was really impressed with the swimming facilities. The pool area is super spacious and very well kept, making it a great spot for both relaxing and exercising. The vibe there is really welcoming, which makes swimming a nice experience. One of the best parts of my visit was how helpful Coach Luke was. He gave me personalized tips that really improved my technique, and his enthusiasm for swimming made me feel more comfortable in the water. Whether you’re just starting out or trying to get better, Coach Luke was very helpful. Overall, Spa23 is a great place to swim, and thanks to Coach Luke, I left feeling more confident and excited to come back!

Source: Google

★ 5

I’ve had a great experience at Spa 23, and I couldn’t recommend it more. Also doing swim lessons with Coach Luke has been very helpful, and he’s been nothing but supportive!

Source: Google

★ 5

I had an amazing experience at Spa23! The staff and facility are very nice and welcoming people. One of the instructors, Luke, has been very helpful. Both my children take lessons from him and his patience and help has really improved my kids swimming abilities. I highly recommend this place and instructor for anybody trying to improve their child’s swimming skills!

Source: Google

★ 5

I absolutely love swimming at this place! Amazing establishment all around. They keep the facilities very clean and all workers are very kind and considerate. Coach Luke is especially good, I love him so much! He helped my 5 year old son learn to swim and was so patient and kind with him. He helped him gain confidence in the water and now he loves swimming!! Would highly recommend for a swim instructor

Source: Google

★ 5

Spa 23 Fitness and Lifestyle has been a life changing experience for me. Not only are the staff so friendly and helpful, but they are also very well trained and knowledgeable in their area of expertise. Whether I am working out alone or with my personal trainer Luis, or taking Janice's Restorative class (highly recommend), or getting a massage at Pure by Nicolas, I am literally never disappointed! I have learned so much in the few months I have been a member and have really felt my best since having two kids. Spa 23 is one of the only gyms in the Pompton Plains area that offers childcare as well. My kids love going and Alicia always has fun events planned for them. I also recommend trying out the Juice Bar and getting pretty much any shake or toast, Casey and Ashley at the front desk are awesome and will answer all of your health and fitness related questions. I have tried all that my membership has to offer and will probably never find a better gym that's a home away from home.

Source: Google

★ 5

Source: Google

★ 1

Beware!!! They’re dishonest and money hungry!! Don’t let them ensnare you with their endless fees! They demand a staggering $150 a month for outdated equipment and a facility that is far from clean. The showers are infested with flies, and the lockers are falling apart. The yoga classes, both morning and evening, are so overcrowded that it’s nearly impossible to find space to move. They had construction going on for over a year just to build a lounge that is basically a waste of space. Even after I canceled my membership, they continued to charge me with nonsensical fees. They alleged that I had scheduled a massage appointment despite no longer having a membership and slapped me with a $53 cancellation fee!

Source: Google

★ 5

Pure Massage is great. Excellent staff. Cari Ann is so accommodating and pleasant as a massage therapist. I recently extended to an hour massage bc of how great I feel afterwards!

Source: Google

★ 5

Had my daughter’s 9th birthday here as a pool party. Facility was very clean, and party hosts were on top of everything! I could not recommend it more!

Source: Google

★ 5

This aquatic center is amazing. My daughter had a great time, fun for so many years.

Your stuff are great professional coaches , instructors, and amazing people.  A special Thank you to coach Jane Sungrov for all her lessons, professionalism, patience and help in different situations. We are appreciated you a lot. Also , special Thank you to Aquatic director Rachel Bohmann for her help and understanding.

My daughter enjoyed every moment in the pool. She will start a new chapter in her life soon. And we are so grateful to be a part of this school.
I recommend this swim school to everyone who wants to learn to swim or improve a competitive results.
This was a great experience. We will miss you a lot.

THANK YOU SO MUCH! APPRECIATED EVERY MOMENT.
Kopylov Family.

Source: Google

★ 5

I have 2 children who have taken swim lessons from Coach Brian for approximately 4 years.
Coach Brian has been a great coach and positive influence on both my children.
His leadership and coaching style has led to my children becoming confident and capable swimmers.
Swimming is more than a sport it’s a necessary survival skill that cannot be taken lightly. I highly recommend Coach Brian as I trust his skills and knowledge instructing his students in the water.
Respectfully,
Wayne

Source: Google

★ 5

My son takes private lessons with coach Brian at the FINS Swim Academy here at Spa 23. Brian is fantastic. He is a top tier swim coach. He is impressive with his skills in getting my son to listen and focus. He is kind and patient and understands children and knows how to get them to engage in the lessons. My son has been with coach Brian for, I believe, 2 years now, and he has been a great. I have sense of peace now that my son has learned how to swim and really enjoys it, too... Thank you, Brian!

Source: Google

★ 5

We went to Spa 23 because we wanted to make sure our little one was able to swim in the water safely without a vest. We decided to do private swim lessons with coach Brian. We highly recommend Spa 23. Coach Brian is great! We have even recommended him to friends and they are happy with the results.

Source: Google

★ 5

We love Fins Swim Academy @ Spa 23 and my daughter's instructor Brian! He taught her the advanced strokes and continues to perfect her form now that she is 10 years old. He is the best coach - disciplined, patient, and enthusiastic about the sport. His ability to customize the lesson to meet the student's needs in real time is impressive and a quality I most appreciate as I count on him every spring to condition Alexandra for surf camp in the summer, including teaching her water safety for swimming in the ocean. It's a tremendous workout but he makes it fun. She won't miss a lesson b/c of him!

Source: Google

★ 5

My son has been attending Spa 23 for the past few years for swimming lessons and it has always been a positive experience there. The swim program recently had a seamless transition to FINS Swim Academy who were fortunate enough to retain the most excellent swim coach, Brian Jones. Brian has been coaching my son Kieran since the age of seven and Brian's weekly lesson has always been his favorite and an activity he has never wanted to give up. Now entering high school, Kieran is a skilled, confident swimmer who is ready to compete! He receives compliments on the quality of his strokes and the level of his swimming. This is all thanks to Brian's level of instruction and the gentle encouragement he has provided all these years. Anyone who has him as an instructor is truly privileged!

Source: Google

★ 5

We love the Fins swim school! Brian is the most caring and thoughtful swim instructor. He brings an element of fun to every lesson and my kids absolutely adore him. He is so kind and passionate and I appreciate how much he shows up to give my kids such an amazing experience every week.

Source: Google

★ 5

I've been swimming with coach Jane since I was six, and she has been nothing short of amazing! Their dedication and support have helped me grow not only as a swimmer but also as a person. Highly recommend for anyone looking to improve their skills in a positive environment

Source: Google

★ 5

Source: Google

★ 5

I went to the Fins Swim Academy for the first time this month and had a great time. Coach Luke was awesome and very helpful

Source: Google

★ 5

I have had an excellent experience with Coach Luke at Fins Swim Academy.

Source: Google

★ 5

I have had a fantastic experience at Fins Swim Academy at Spa 23! The facility is very welcoming and the staff is incredibly friendly. One of the swim instructors, Samantha, makes every lesson enjoyable while effectively building confidence in the water. Her patience and enthusiasm really sets her apart. Highly recommend for anybody looking to improve their child’s swim skills!

Source: Google

★ 5

Fins Swim Academy is a wonderful place to get your kids experienced in the water. Especially coach Luke, he’s a phenomenal instructor and it shows!

Source: Google

★ 5

Had a great experience at Fins Swim Academy with Coach Luke. He really pays extra attention to his students and makes each session worth it.

Source: Google

★ 5

Great place super clean very good. Staff definitely recommend it.

Source: Google

★ 1

Canceled my account on August 8 and was told they still had to pay the September month fee as well. Overall Place is OK. Men’s sauna and locker room is perfect if you like hooking up with other men. Married men and their boyfriends Hooking up in the steam room and sauna a little bit of a turn off. Dress and run quick if that’s not your thing

Source: Google

★ 5

I highly recommend Spa 23 The facilities are excellent, and the aquatic director, Rachel, is amazing. Everyones passion and dedication have significantly improved my child's swimming skills and confidence. It's a fantastic place for swimmers of all ages!

Source: Google

★ 5

Coach Luke is the greatest coach I’ve ever sent my kids to. Immediate success went from the back of the packs in meets to the front in under 3 months. Excellent coach highly recommend!

Source: Google

★ 5

I started private swim lessons for my 2 boys ages 6 and 2. I signed up with Fins Aquatics Academy and with Ms. Rachel. I could not be more pleased. Both of my boys but especially my 6 year old has had a fear of pools since he was little. My goal was ultimately to get them over the fear of being in a pool as well as learning how to swim.

My boys can be stubborn and tough but Rachel has been able to “pry” them away from me and get them in the water. She has made them not only comfortable in the water but made it fun and engaging for them. They both went for not wanting to go to now saying they can’t wait to go because it is fun just after the 3rd lesson. Rachel is very experienced, has the patience, and skills it needs to take “get the job done.” My boys have already come a long way and I have been very happy with Rachel and Fins Aquatics Academy.

Source: Google

★ 1

DONT DO THE MISTAKE OF GOING TO SPA 23!

It started off nice pretty decent, a gym close to my house with a pool what could go wrong?
A LOT!!!

-The staff- at this place feel like it’s run by a corporate mafia. as soon as they get your money they can care less about you. It’s all about squeezing a couple of dollars out of you in any way or shape, absolutely predatory behavior !

-Customer Service is absolute HORRIBLE!!! Maybe one of the worst I’ve ever encountered they sign contracts selling you hopes and dreams and basically squeeze you to the last dollar with a bunch of fine print. Don’t sign any contract there and don’t get any services.

-they took my card and went to town with it charging me every single service that they have in the gym without me agreeing to the conditions. Do not give them access to your credit cards because they will whack you with things you don’t even know what they are.

ALL IN ALL ABSOLUTELY WORST EXPERIENCE IVE HAD !! THANK GOD I’M OUT OF THAT TRASH HOLE! NEVER COMING BACK , NEVER RECOMMENDING..

Stay far away from here they’re much better gyms right down the road for less

Source: Google

★ 5

Have been going to BEYOGA for about 2 1/2 years and really enjoy the variety of classes and teacher styles. Highly recommend!

Source: Google

★ 5

My son is two years old and Kimberly was his swim instructor at the FINS Swim Academy at Spa 23. This was his first time really experiencing swimming in a pool. Kimberly was patient and kind as she created engaging lessons teaching him different introductory swim skills in the pool. She taught him to over come his fear of the water, blowing bubbles, floating on his back, and many other skills. He loved going to swim lessons every week. I highly recommended Kimberly and Spa 23 FINS Swim Academy.

Source: Google

★ 5

I highly recommend spa23 for swim lessons. My boys have done private swim lessons with Miss Grace and Mr. Sean and they are amazing instructors who have really helped my children learn how to swim!

Source: Google

★ 5

Miss Kimberly is a perfect fit for my son. Since day one, he has enjoyed every minute with her; she is very patient and makes him feel comfortable. She is an amazing instrutor and I highly recommend her.

Source: Google

★ 5

I highly recommended Kimberly for swim lessons at the FINS Swim Academy at Spa 23. My daughter has made significant progress in the year we have been taking lessons with her (from a fear of getting her face wet to diving underwater, floating, treading water, and becoming a proficient swimmer). It has been wonderful seeing my daughter mature and grow in the water. Kimberly is enthusiastic, patient, and gives great instruction. My daughter looks forward to her weekly lessons with Kimberly. We are so lucky to have such an amazing swim coach!

Source: Google

★ 5

Ms. Kimberly at Spa 23 has truly made our swim lessons experience exceptional. Ms. Kimberly ensures that each SWIM lesson is not only productive but also fun and engaging. She delicately balances pushing my daughter to explore new skills while respecting her comfort zone, which has fostered a sense of confidence and progress with every session. If you're looking for a knowledgeable and caring instructor who goes above and beyond, look no further than Spa 23 and Ms. Kimberly. Highly recommended!

Source: Google

★ 1

I have never written a review in my life but I felt insulted by the situation at Pure Massage.

My mother in law was rushed to the hospital and since has entered hospice care. I cancelled my 3pm massage at 7am as I was driving to the hospital. Pure massage charged me the 25 dollar cancellation fee for my monthly, complimentary massage.

I emailed and called to see if an exception could be made but they would not. This showed me that there is no respect for the members of the club and that they couldn't even make an exception for a real emergency.

I pay 90 dollars a month for this spa. It includes a half hour complimentary massage (which they try to upsell you the whole time). Also, when I got a massage they stopped after 20 minutes and it felt rushed the whole time. At this price, you would think there would be more respect for the members.

Source: Google

★ 5

Source: Google

★ 1

The worst gym ever they attempt to charge you for every possible fee they can collect from you. I would rathed them lower if I could have.

Source: Google

★ 5

I was going to a franchise gym and lost lack of motivation… came across Spa 23 online and instantly fell in love with it!! I got the PREMIER MEMBERSHIP which includes as many classes as I want (step, yoga, cycling, CrossFit, Zumba, etc) and a free 30 minute massage once a month. This gym also has a pool and sauna. The membership is a little pricey compared to franchise gyms but once you utilize all amenities, you’ll realize you’re paying exactly the right price. Staff is lovely and helpful. Spa 23 needs to open more locations!! Only downfall is they don’t sell merchandise :( I would love to buy a spa 23 t shirt!!!

Source: Google

★ 5

I recently started working out again after a decade-long stint of relative inactivity, and I’m happy I chose Spa 23 to do it at. Not only do I enjoy their yoga classes and the spaciousness to do the workout you planned to do even if someone is in the area you usually do that workout in, the staff really makes the gym a great place to be. I had the pleasure of working with Matt to develop a fitness plan that builds upon my foundational strength and is the perfect level of challenging. When I would work out by myself, I would go too hard and destroy my initiative to get back to it after a day or two. The way Matt took the goals I wanted to achieve and developed a plan that leaves me just sore enough to know I can get back to it with a rest day in between, as well as his encouraging demeanor, makes me feel like I can reach my fitness goals with time and concerted effort. The gym is always so clean, too!

Source: Google

★ 5

Love Love Love Spa 23!! The atmosphere is awesome. The staff is always super friendly. Amanda and Jenna both Rock!! Their customer support is outstanding!! Lionel is unreal. His guidance and support in helping me get to where I want to be physically is amazing. I’ve never felt as awesome as I do. I’m 52 and I feel amazing. Equipment is great. Always clean. I always see several individuals consistently cleaning all the equipment. Every time I walk into the facility I feel happy to be there. I’ve used Pure Massage. The staff is very friendly and Mike is fantastic. The overall communication is always awesome and I get reminders when I have a scheduled appointment. If you are looking for a gym with a family atmosphere, great customer service, refreshing drinks and a great workout, then Spa 23 is the place for you. I highly recommend!!

Source: Google

★ 5

New member here! My experience has been wonderful so far! They truly care about there clients & there wellness!

Source: Google

★ 5

This place is more than just a gym. The staff differentiates Spa 23 from the other gyms in the area. I was pleasantly surprised by the efforts the staff here made to ensure that I had a good experience working out here.

Source: Google

★ 5

Source: Google

★ 1

I got kicked out the hot tub and it was very disrespectful. I will not be coming back again. I really did like the establishment but I felt disrespected by Kali she send the other staff to remove my family from the hot tub.

Source: Google

★ 5

My daughter takes swim lessons here and they go above and beyond for her. I couldn't be happier.

Source: Google

★ 5

This is the best gym I’ve ever belonged to! There is something for everyone no matter what you like to do or what your level is.

I also want to add, the crew at Pure is the best! Tiffany and Dawn went above and beyond to help me with a chronic injury! Dawn cupped me and literally saved my life!!!!!

Source: Google

★ 5

Very friendly and cheerful staff! They offer so much more than most gyms, worth the membership. Just started swim lessons for our 1 year old and couldn’t be happier to bring her to Spa23!

Source: Google

★ 5

Source: Google

★ 5

Spa23 isn’t like any other gym, the staff is extremely friendly and like to know their memebers to help make their workouts and experience at Spa23 incomparable to any other gym!

Source: Google

★ 5

Source: Google

★ 5

spa23 is such a great health club that has taught me a full approach to health and fitness. Such a huge variety of classes, pool and massage with facial esthetics!! With a staff that genuinely cares to members who wish success on everyone, it’s the best gym around. Definitely recommend it to anyone!!

Source: Google

★ 5

Great place to workout, and an even better place to work.

Source: Google

★ 5

This is by far the most complete Health club I have ever experienced. Everything is here! Massage, swimming , yoga, group exercise, personal training, nutrition, life coaching, you name it this place has it!

Source: Google

★ 5

Good gym nice staff

Source: Google

★ 5

I’ve been a member at Spa 23 for a short amount of time but absolutely love the facilities. The classes and instructors are wonderful. The staff is friendly and accommodating. Many of my family members and friends are also members. My niece takes swim lessons at Spa 23 and all of the instructors have boosted her confidence and she enjoys going every week. It’s a wonderful place to be a part of in the community.

Source: Google

★ 5

It’s been my favorite place to stay healthy for over 13 years!! Everyone is friendly, knowledgeable, and encouraging! Group exercise classes, Yoga, personal training and the state of the art equipment keep me motivated! There’s so much to offer for the entire family!

Source: Google

★ 5

I have been a member of Spa23 for over 6 years and having been a member of or tried most other gyms in the area, nothing compares. The pool, Pure Massage, private workout areas and sauna to name a few are options that I love. The constant upgrades of new cardio and weight equipment is a huge plus as well. They offer great grab and go options of freshly made wraps and snacks and the shakes are top notch. Lastly the membership staff down to the maintenance staff are friendly and helpful always.

Source: Google

★ 1

This rating is based solely on the facilities. The family changing area that the kids from swim lessons are made to use is dirty, with broken hairdryers in every changing stall. The one and only upstairs bathroom available to these kids is also broken and regularly locked/shut down, leaving them with nowhere to go except the one individual restroom on the first floor. For the price they charge, it would be nice if things worked.

Source: Google

★ 5

Good attention I went with my daughter and I’m so satisfied. I recommend.

Source: Google

★ 5

Pure Massage is fantastic, especially Cari-Ann, she's an excellent massage therapist. I have terrible neck issues and after just one 90 minute session I feel like a million bucks. I've seen her previously and the same can be said for her knowledge of massage therapy and explaining as she goes along, her attention to the needs of the client is unsurpassed. The massage room and ajoining rooms in the massage section are very clean and well maintained. The appearance of the facility as a whole and professionalism of the staff is excellent. Everyone is friendly and courteous. An added note, if you're a client of Pure Massage you get full use of the gym, pool, hot tubs, etc on the day of your massage which is nice. The massage rates are competitive with other massage facilities in the area that don't offer as many services. Highly recommended.

Source: Google

★ 5

Great instructors, top notch facility and equipment. My whole family enjoys their experiences at Spa 23!!

Source: Google

★ 1

Source: Google

★ 5

Have been going to the Spa on & off for the past 13 years. Best gym in the area. Crossfit instructors are super motivational and keep me coming back for more even at 5:15 am (shoutout to Kayla, Becky and Matt!). Group exercise instructors - especially Becky and Erin - are the best! Matt is my personal trainer as well and he’s awesome. Pure massage is great also.

Wouldn’t recommend any other gym!

Source: Google

★ 5

Source: Google

★ 2

I used to be client of PureMassage at SPA23 for years and O used to have a good service there. Unfortunately, after the new manager Tiffany came on board the level of service has fallen dramatically. There are no normal schedule anymore, no reminder calls. Many times I was charged without authorization and had to fight back my reimbursements. Any time this person called me, and promised to call back or to reschedule the session that didn’t happen because of her mistake - she never did. All other team is still good, but where is no management - there are no success. I’m sad, but the current service is horrible

Source: Google

★ 1

Beware of their Monthly Plan swim contract, it lacks clarity around how far in advance you’d need to notify if you want to discontinue. We signed up for semi private swim lessons. They charged us for 2 billing cycles which is 4 additional lessons, only because we notified on the 3rd of the month. They will not work with you in any circumstances and will hold by the fine print of the contract. No complains for the instructors but extremely poor customer service.

Source: Google

★ 2

When I started going to Spa last year, it was much different. It wasn’t fully packed and everything was clean. Great experience then. Recently it took a turn for the worst. I feel like I’m working out in a daycare full of children. There’s no gym etiquette or respect as they leave their mess and weights behind. Not every kid I see does this but 85% of them do. They sit on a bench or machine for an hour while scrolling through Tik Tok videos and Instagram. They stand in front of mirrors flexing their little baby muscles and pull their shirts up exposing themselves. It’s uncomfortable to say the least.

Source: Google

★ 5

Had my daughters birthday party there. All staff members were so kind and helpful. The party host were exceptional. They were so great with the kids. My daughter said it was her best birthday!

Source: Google