★ 2

I'm supposed to get excited about the launch of the new app when you can't even keep the pool or steam room open? Both need a really good deep-clean, as well as the sauna and hot tub. There's at least a decade's worth of grime and filth that should be power-washed.About to cancel my membership if things don't change.

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★ 2

The gym is cool and all that, it will be good if they have a basketball court inside. And also be careful when they have you signed something when you sign up for membership because they would not mention about the contract. I did not know that my membership is a contract, when I left and trying to cancel my gym membership because I am moving out of state, they want me to pay the remaining for 4 months left before they will cancel my membership. It’s crazy. Is it really necessary for people to have a contract? It does not make sense. People should be able to cancel their gym membership anytime without being charged extra. Mad crazy. I don’t experience that in any other gym that I have cancel my membership.

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★ 5

After being out of the gym for a while and gaining weight, I was really uncomfortable about getting back into it. This place completely changed that for me. The facility is always spotless and the staff is genuinely friendly and welcoming. I really like the remodel they did a few months ago; it feels fresh and motivating every time I walk in.

I never have a problem finding available machines, though of course it depends on timing like any gym. I constantly see staff cleaning, reracking weights, and keeping everything organized, which makes a big difference.

A special shoutout to the GM, Sami, for always making me feel comfortable and welcome. He’s approachable, helpful, and always takes the time to give great tips. You can tell he really cares about the members and the space.

Overall, this gym helped me feel confident again and actually look forward to working out.

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★ 5

Large area.

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★ 5

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★ 1

No opener this morning. A line of 20 - 40 people waiting to start their workout before work. Waited 20 minutes and left along with everybody else. Is this location/brand reliable?

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★ 1

Allows TikTok/YouTube recording without your knowledge or consent.

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★ 5

Great equipment and gym floor. Locker rooms could definitely use some work, but everything else is awesome! Staff is amazing!

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★ 5

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★ 1

Such a poorly run gym the steam room has been down for a month they keep saying they will fix it and never do also the jets in hot tub have been down for a week the management here is terrible so worthless and lazy

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★ 1

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★ 1

I canceled my membership but it was never pushed through when I went in person. I was told it would be given to a manager. When I took off to Alaska for work I was told my membership wasn't canceled and that they could not cancel my membership AGAIN over the phone or through the app. They said I had to come in person on a month to month membership. I canceled my card and they had their law firm call me and charge me 300+ dollars to cancel. They will scam you for money if they can so be careful with this gym. 😠

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★ 5

Great gym, love their classes and childcare. Their bathrooms need some help tho.

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★ 1

This place has just kept going downhill. Prices go up, facilities are still dirty, broken down, and falling apart. All they did was slap some shiny new stucco on it. The staff who signed my partner and I up also lied about the terms of our contracts.

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★ 3

Just want a cleaner facility. The cracked and moldy wood in the dry sauna is wild

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★ 5

Great aqua fitness classes at 9am every weekday. Good music and

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★ 5

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★ 5

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★ 3

This is a good gym and ive been going here for years. But the music is incredibly loud like to a point i cant drown it out with head phones. I asked the staff to turn it down and they said they got yelled at for doing so. Seriously, if even the staff thinks its obnoxious shouldn't we just turn it down? Id appreciate an update to the policy because its a big enough thing for me to want to leave especially since i pay 50$ to be here

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★ 1

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★ 1

This place is a scam, plain and simple.

They report to credit bureaus. Yes, a gym. A gym reports to credit bureaus. In my opinion, that should be illegal, but clearly this place doesn’t care about what’s ethical, just what gets them paid.

I signed up for one membership. Checked my credit card and was being charged for two. I emailed them immediately and got a useless reply about being dissatisfied with equipment, which had nothing to do with my actual complaint. Either no one reads the emails or they just send random copy-paste replies to make it look like they’re doing something.

So I called the location. They told me to call corporate. I called corporate multiple times. Left voicemails. Never got a call back. Does anyone even work there? Or do they just sit around waiting for people to give up and stop calling?

After two full months of being charged for an extra membership I didn’t sign up for, I gave up and changed my credit card number so they couldn’t keep draining money from me. No refund. No apology. No resolution.

Then, almost a YEAR later, guess what shows up on my credit report. Yep. They sent it to collections. And to make it worse, the debt collectors literally told me they aren’t allowed to negotiate anything on behalf of Defined Fitness. So I paid ANOTHER $300 just to get it over with, and the account still shows on my credit report as "paid" instead of being removed. Great. Thanks for damaging my credit over your billing screw-up.

So here I am. A year and a half later. Paid for a second membership I never agreed to. No refund. $300 out of pocket. Credit still damaged. And not a single person from this company has taken accountability.

There’s a reason your corporate office has a 1.2-star rating. You’ve earned every bit of it. I’m posting this at every location so other people don’t get trapped like I did.

This company does not care about its customers. Do better.

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★ 5

Best gym in town. They struggle to keep it clean, but I think they genuinely try. Broken equipment is repaired quickly and they are continuously upgrading the facility. I would not go anywhere else.

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★ 5

Briana and Carlos went above and beyond to help me navigate a very stressful membership issue. Their professionalism, kindness, and quick action turned a tough situation into a huge relief. I’m incredibly grateful for their support!

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★ 5

I love this gym, there is something for everyone. They have many classes with a beautiful view of the mountains. So much equipment that there is hardly ever a wait, you can just hop on something else and come back. A nice pool, hot tub, sauna, and steam room. Lots of lockers and space. I do miss the no contract memberships. I would totally sign my son up if they didn't have a contract. I think that he would love it, but wouldn't risk it with a contract because it would be a new thing for him. They should have a trial membership for people who are on the fence.

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★ 1

I have been a member of Defined for over fifteen years and the Sandia Club has been in a steady decline. Examples include, but are not limited to, NOT OPENING ON TIME, lack of timely maintenance on machines, (especially stairmasters that slip, make weird noises or sit for a month or more with out of order signs), lack of timely maintenance in and cleanup of bathrooms, an APP that doesn't always record visits (Something that is important for members who may be reimbursed by an employer) and constant staff turnover. I see that Defined has expanded to new locations, such as Santa Fe, or built new facilities but it appears they have forgotten the importance of taking care of long time customers. Please step up your game. After all, your financial future may be stake.

EDIT TO THE REVIEW ABOVE: Simply put, the condition of the Sandia club has only become worse. Machines continue to have the problems I've already noted, the men's bathroom has urinals that are full of urine because they don't flush, it also appears there is mold growing in the ceiling in the showers and the HVAC/fan system only cools part of the gym. For example the "Big Ass Fans" don't cover the southern third of the cardio area. Come on guys!

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★ 5

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★ 1

Seems unethical — restrictive and overly challenging cancellation policy.

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★ 2

This location is decent. HOWEVER, they do not maintain their equipment. Loose hardware, grinding barbells, rattling dumbbells...etc. There are also long waits for squat racks (and this location has more than most other Defined locations) Initial impression was good, but experience showed otherwise.

Regarding Cancellation: Their website states to call and ask to speak with the general manager, which I did. The woman I spoke with stated that the general manager wasn't there and that I do not need to speak with the general manager to cancel. I said, "I'd like to cancel." She stated I had to physically go into the location I signed up at and fill out some paperwork.

Think of the 100s of reasons someone may not be able to physically do this. Illness, injury, death and a family member is try to cancel. What if I moved and relocated? What if I was in the hospital? Just to name a few. And if any one of those reasons allowed for cancellation over the phone then that means they have the ability to do this for everyone, but refuse.

(by the way they can definitely do this {I owned a gym in another state for nearly a decade} they just want to make it more difficult to do so, resulting in you paying for another month)

In summary: Decent facilities, unmaintained equipment, and, nefarious business tactics. I have been a member for just over a year, but I'm moving on. Maybe you should too.

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★ 1

Childcare staff are awful, they don't engage with the kids, I noticed they favor the workers kids.
They need actual people that like to work with kids.

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★ 5

The pool is much cleaner than it used to be.

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★ 5

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★ 1

Wish I could afford to have a membership here but 50 bucks a month is ridiculous and clearly only for the rich.

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★ 1

equipment is out of order on a regular basis

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★ 3

Like I mentioned, I have issues with the aquatic areas particularly the sauna and steam room other than that, I enjoy this gym a lot.

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★ 5

Great selection of equipment, from free weights to cables and machines, plus fantastic classes. It's a bit annoying that they are in the process of remodeling, but good to see the updated facility emerging. Staff are always courteous and helpful. It can get a bit crowded at peak times, but I've found times that work to go. Altogether, a positive place to workout!

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★ 5

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★ 5

Update to my review, the cleanliness has improved significantly.

Gym is great, sauna and steam room are awesome. Great equipment selection. The only problem is that the cleanliness is horrible. The restrooms almost always smell BAD. If this wasn’t an issue, it would be 5 stars

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★ 1

Deleted my previous review because apparently the corporate offices seem to not take these too seriously.

As someone who ONLY comes to this gym still on occasion because it’s free through my insurance, it’s insane how bad this gym has gotten in the last three years.

How much of your staff has to turn over and leave before you all accept that Cathy is the problem? I have never seen that woman do a single thing but sit at the front desk laughing with employees, and chatting with who I assume is her husband on the gym floor.

Not to mention her obvious racism forced one of the only female employees they had to leave that was actually keeping the women locker rooms clean, and so now I guess as women we all have to suffer because Cathy can’t even be bothered to get into a locker room to clean regularly.

I feel bad anytime I see a new and actually good employee come into the building because I know it’ll be 3 months at most before they leave due to her terrible management of this club.

If the owner was smart they’d remove her from this club and promote someone who actually cares like that guy Brandon who’s pretty much always working on some big project when I’m at the gym. That is, assuming he even still works there. I thought he WAS the new manager when he introduced himself to me a few weeks ago and was surprised to hear the company was once again undervaluing their good employees by placing them in lower positions to appease this do-nothing manager.

How can anyone expect this club to get better when the general manager generally does nothing? As a company you all should be embarrassed to have let this continue as long as you have.

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★ 1

I wish I could give this gym a higher rating but I have been going to the gym for the past year and management is horrible. When asking the GM Cathy to help me with my late fee she gave me smirky responses, like “I’ll wave the fee but it will come out of our employees check.” I did not feel comfortable after that day plz get back to me

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★ 1

Liberty or Death

My fellow patrons, it is with regret that I witness the decline of Defined Fitness under the, shall I say, DICTATORSHIP of Cathy’s neglectful rule. A place meant for strength and discipline now falters, its members left without guidance, its standards slipping.

True leadership demands diligence and care, yet Cathy offers neither. Complaints go unanswered, disorder grows, and the spirit of improvement fades. No institution can thrive under such indifference. If Defined Fitness is to be restored, it must be led by one of industry and resolve—lest it fall, not by fate, but by failure of those entrusted with its care. - President George Washington

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★ 1

Oh, wretched decay of discipline and order! Defined Fitness, once a temple of strength, now falters under the feeble rule of Cathy. She, who should command like a centurion, instead presides with neither wisdom nor resolve.

Like a garrison without its general, the gym drifts into disorder. Members wander unguided, their grievances met with indifference, their concerns dismissed as idle murmurs. Fitness is not built on apathy, nor does it suffer weakness at its head. If Cathy does not rise to duty, then let it be known—Defined Fitness shall fall, undone not by rivals, but by decay within.

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★ 1

To the Honorable Lords of Defined Fitness,

Pray, lend thine ear to a most vexing grievance. The manager of this house of iron and sweat doth wield his station with naught but negligence and scorn. He doth idle whilst weights lie strewn as wreckage, the air grows foul, and ruffians disturb the peace with brutish clamor. When approached for aid, he doth offer but cold disdain, vanishing like mist at dawn when duty calls.

I beseech thee, let this folly be mended! Either set him aright or remove his inept hand from the helm, that Defined Fitness may thrive in order and respect.

Thy most aggrieved patron, Shakespeare

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★ 5

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★ 1

Have any of these issues been resolved? I have been looking for a new gym and everyone recommends defined fitness but I don’t see justifying that amount per month for a facility that doesn’t live up to the price. Please get back to me.

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★ 5

Overall is a great gym with good energy. Almost anytime you go it’ll be busy but everyone has good gym etiquette and will let you work in. Is a gym for more serious lifters. Only complaint is the price ($50/month) and hours (closes @10PM).

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★ 3

for the most part a great gym, although locker rooms and pool area is usually pretty gross. also the price for a day pass ($20) is absurd.

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★ 1

The platonic ideal of the obnoxious gym.

Music blasting at 80 dB (I just checked) so that I can't hear what's playing on my noise cancelling headphones.
Often accompanied by bro blasting his own boom box. No one wants to deal with him.
Sales reps walking around pushing shots of pre workout supplements.
An aquatic area that needs to be soaked in bleach.
Water fountains that have been saying for weeks that the filter needs to be changed.
Machines in disrepair and weights missing.

But it has new paint so that justifies the $50/month fee?

Honestly I'd be much more forgiving if I could listen to my own music without going deaf. This volume is obscene.

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★ 1

Crappy customer service. Horrible staff

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★ 5

I love the Zumba classes with Cara on Tuesdays and Thursdays at 9:00am. She always brings new music and I love her style. Can you add more Zumba classes on Mondays and Wednesdays mornings with Nadia. She is a great Zumba instructor too!

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★ 4

This gym has always kept me in peak physique and it will always be ma baby. Lift and hydrate, reap the benefits. Hit those high reps or max weights. I'll see yall tomorrow let's rock. Gonz out!

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★ 5

This is a great place to come and workout great atmosphere and even better staff 99% of the machines here are up and running but the steam room breaks often

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★ 1

Horrible. This location has had a broken shower running water for at least three months. I let the staff know many months ago and it still hasn’t been fixed. Completely irresponsible. Leaving this Review here until they fix the issue. Horrible waste of water. Ridiculous.
UPDATE: they already told me they were working on it months ago there is no excuse for this not being fixed.

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★ 4

Looking forward to improvements in the locker room and pool

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★ 5

Sometime ago, I wrote a review of the Defined Fitness Club in Albuquerque that was an unfair assessment of the club.

I have been suffering from a pinched nerve in my lowerback for the past 4 months and the hot tub at the club has been a blessing but on the day that I wrote the bad review, "No
hot water in the showers." I was experiencing excruciating pain and the hot tub was out of order and there was no hot water in the showers, an occurrence that has happened only twice that I can remember in 16 years of my membership, and not repeatedly.

The Defined Fitness Club is definitely the best Fitness Club that I have been to. The club has the most versatile piece of effective fitness equipment for a full body workout and an array of amenities that are always working.
Gerry Garcia: NM State High School Cross Country Champion five (5) consecutive years.

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★ 2

I can only speak about the aqua center. Have explained to the staff that It is often very low in water and on 4 occasions, someone has filled it when we are in it (mid-morning). Then, it’s too cold to reap the benefits. We suggested that someone fill the hot tub prior to closing daily and allow it to warm up in the night. No such luck. Nothing there has improved. In fact, it appears to be getting worse. The pool area is rarely monitored or staffed so people sweat like pigs in the dry sauna and then get in the pool or hot tub without showering. Hot tub often looks dirty and instead of emptying it and cleaning it properly, I think they throw more chlorine in it… so much it burns your eyes. Pool equipment is often strewn about because members don’t put things away and there is often trash on the floor…wet Kleenex etc. Ugh.

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★ 4

Clean and spacious. The staff is friendly. Machines and free weights are maintained.

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★ 5

Great selection of equipment!

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★ 1

I am a Hawaiian that went to this location few days ago to workout when I rude Trans was very rude by raising her voice. Evidently my member Bar code didn’t register quickly in time so I was rudely told to stand off to the side! Eventually a nice coworker asked for my last name and I got in. I’ve been a member of Anytime Fitness since 1995 and as a Hawaii I have never discriminated, but this situation was so frustratingly upsetting!!! Please fire or retrain!

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★ 5

I've been a member for over 17 years and I still like that place. I wish they reopened the steam room.

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★ 5

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★ 3

I love this gym, but the amount of times I have shown up just for them to be closed (without notification on the app) is ridiculous. We pay for a monthly membership and we're expected to pay on time, yet they can't be bothered to be open on time. We should be refunded per diem for the days they're closed or aren't open on time. We signed a contract to pay and you provide the service. It would be nice to at least receive notifications that they won't be open on time.

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★ 5

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★ 5

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★ 3

They have just about anything you want here including a pool and a hot tub and a sauna. Only thing is the bathroom really smells.

You can ask them to fix stuff, but they just tell you what you want to hear and they never fix it.

They've become obsessed with the aesthetics of the gym and are letting the equipment kind of go by the wayside. They also raised our monthly fees to $54. I wish they would spend some of that money to fix the broken equipment.

It's a huge gym with tons of equipment but upper management could not care less about our opinions. It's not just me that thinks that. Just about everybody here has the same opinion about upper management and their response is to our complaints and requests.

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★ 1

Been going here for a year, the guess passes are ridiculously expensive.They just upped their prices to 50$ a month. The day care worker put my son down and turned in her chair to sit on her phone while he just sat there, he doesn't walk so he couldn't get a toy to distract himself. He just sat there alone until I had to actually ask her to give him something to hold he's 1 !

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★ 1

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★ 3

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★ 3

Been a member since 2001. However, disappointed in the poor state of the Aqua/Wet and Men's Locker room. Specifically,
-Pool temperature is always lower than even 84° ... cold for aqua classes attended by Seniors, M-F and frequent heater breakdowns lead to class cancellation. Notification of closure and reopening, frequently not in the app in a timely manner.

-Hot Tub is filthy and has excessive chemicals causing skin irritation and excessive suds. I stopped using it for over 6 months. Frequent breakdowns too. Time to have Sodeco folks fix it once for all.

-Men's Locker room is filthy with mold on ceiling, dirty shower curtains and many faucets plumped backward (cold is hot). Will the remodel address it?

Timely Pool/hot tub closure and reopen status notification via app. I have called the staff who told me it was open and when I show up another staff shows me a sign on the counter saying it's cancelled. Unacceptable, since I only come for aqua class.

I miss Daniel Lenzi who for many years addressed any concerns in a timely manner.

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★ 5

I've been training at the Juan Tabo location for 5 years now. They are currently underway with a major renovation. So far, so good. Even with an ambitious construction schedule, it is still a great place to train! Thank you, Defined Fitness!!!

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★ 5

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★ 5

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★ 5

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★ 3

Love the gym and all the equipment. I just wish the staff in the childcare area actually watched the children. Especially the little babies in there. Makes me worried

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★ 5

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★ 5

This fitness facility is well-equipped with modern exercise equipment that is consistently maintained and updated.

However, there is an issue with certain male patrons who monopolize multiple pieces of equipment while simultaneously using their mobile devices for extended periods, hindering the efficient use of the facility by other members.

This makes it difficult for others, like myself, to use the equipment that we came in to use.

When requesting to utilize the equipment, "work in", a number of these individuals may decline your request. Even if you attempt to reason with them, they may engage in intimidating behavior. Some of these individuals may even resort to using derogatory language.

The availability of some workout equipment is limited, and some individuals have time constraints for their workouts. When equipment is occupied, it can be challenging to complete an effective workout. In such cases, alternative exercises that target the same muscle groups can be researched, although there may not always be suitable alternatives.

Please make a change so that everyone can have chance to get an effective workout.

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★ 4

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★ 1

1. Too many people, crowded gym.
2. Not enough classes.
3. If you bring a guest, they charge $20. Most gyms, if they charge, charge less than $5.
4. They don’t mail out invoices every month after they charge you.
5. They tell you at sign up that you can always pause your membership if needed, but that’s a half truth. You can only pause for one month without a doctor’s note. Even with the doctor’s note, it’s only for a couple of months.
5. They blackout dates every month where you aren’t allowed to cancel your membership. So, if you show up even a day late, you have to pay for another month you didn’t want or need. They like to remind you that it’s in the contract you signed. This policy is never sent out as a reminder or posted anywhere one can see.
6. Took me three interactions with staff to cancel my membership. Only one of them was nice.

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★ 1

Absolutely atrocious service and deceptive business practices. My wife has had her membership through Presbyterian which means she only has to pay annual fees. However, this year upon renewing her health insurance benefits, she was instead deceptively enrolled on a 12 month membership so Defined could collect monthly dues (we were told she would still be on her insurance plan). After approaching the locations GM we were told that all monthly payments could not be refunded or credited. They could but chose not to. Please read what you're signing, do not trust this establishment. I'll also be reporting to the BBB and I would encourage you to do the same if you have a similar grievance. It is the best way to keep big corporations in check.

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★ 1

No towels? Really? Just gonna run a big sweaty gym with a pool and not gonna have towels.

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★ 5

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★ 1

Hours suck, unfriendly staff. Go back to staying open until midnight.

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★ 1

This is a very nice gym but the staff is the most unfriendly in all of ALBUQUERQUE! I’ve been going to this location for over 2 years and get side eye and dirty looks from all the trainers and staff even if you crack a smile at them. Genuinely need to work on their people skills as trainers and greeters.

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★ 1

The whole gym feels like a sauna, they either have had broken A/C every summer or they are trying to save money by not turning on the A/C but it is ridiculous.

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★ 1

No more 1 day tryout at defined fitness. My friend had to pay $20 for a day tryout. They really push people to sign up for membership.

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★ 5

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★ 2

The equipment is all right. The main staff are fine. The female manager with red hair was unhelpful, to say the least, when I asked for assistance.

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★ 1

Would be a nice place without all of the fees and management issues. Their employee turn around really speaks for itself. Will not be back.

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★ 2

Nice gym. Very bad personal trainer experience. Ended up injured following personal trainer suggestions.

I wanted to get into weight training when I turned 30, so I went in and asked for a beginner routine to follow. Paid for 3 sessions. Mentioned I wanted nothing beyond functional posture, core and joint health for my goals. I was very clear that I hadn't done any strength training in 8 years, because of a car accident and orthopedic surgeries.

During the second session, we blasted through a completely ridiculous bicep routine. I mentioned that it was too much, but got bro'ed into continuing beyond my limits. Aftermath was that I could not bend my arms for over a week. Looked like Popeye, the tissues in my elbow were so jacked up. Ruined my mountain biking trip to Moab because I couldn't extend my arms.

I should have known better, but the lady I initially bought the sessions from said, "oh Sam is great! He will be the perfect person to help you ease into things".

Ended up quitting after that second session. Never got the routine I asked for.
Ruined a vacation.

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★ 5

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★ 1

Biker bars have cleaner bathrooms.

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★ 5

Excellent equipment, friendly staff and skilled personal trainers

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★ 3

Two things need to be addressed at this gym.
1. Mens locker room etiquette. Men walking naked to shave their privates or clip toenails completely naked for long periods of time is not okay in the middle of the room. Showing with curtain open. A sign needs to be placed in the locker room with do's and don'ts. It's out of control.
2. The black mold in the showers needs to be taken care of. (Your exhaust fan is broke..)
Other than that, the gym is awesome, if you can avoid the locker room.

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★ 1

Refused to give me a tour because my children were with me. My children's opinion of the kids club that they will spend 5 days a week is important to me. It made my decision to join this gym very easy.
I have been to gyms all over the country and for over 25 gyms. No one refused a tour before.

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★ 5

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★ 5

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★ 5

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★ 1

I'm beyond disappointed with Defined Fitness at this pointI would love to hear back from Mark the CEO.Thank you.

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★ 5

Great gym, friendly staff and plenty of amenities

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★ 4

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★ 5

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★ 5

Everything is clean and the staff is very friendly. I mostly just use the pool here, but I really enjoy it.

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★ 2

Now it is 5:45 on the Sunday morning. I am still standing outside awaiting for the club to open the door. So many times Lately the I have to wait sometime 30 minutes after the schedule open hour in the morning. This is really bad, if this keeps happening I will force to join other gyms and will never come back here again.

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★ 3

Generally a good gym, but their hot tub breaks constantly and is down for long periods of time. Ownership/management doesn't appear to care.

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★ 2

Was at this location and witnessed someone taking selfies in the locker room and was told that there is no policy about it yet I know people aren't supposed to be taking selfies and I informed someone at the front desk and they were rude to me about it. This is not my preferred location to go to this location if its closer to where I'm at that day or where I have to go after. Also it's a little better than the last few times I went earlier in the year but the locker rooms are always dirty

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★ 1

This is the worst gym management I have ever experienced. Marissa Romero doesn’t return phone calls or emails. I left the gym four months ago, have tried canceling multiple times and I am still getting charged! Don’t go there!

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★ 5

Excelente, me encanta la atención y lo que ofrecen

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★ 2

Pretty Good, but I signed up because they had a sauna. However the sauna looks like it hasn’t been mopped in months and is covered by so much grime it coalesces into a kind of gelatinous ‘mud’ under the seats. Gross

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★ 2

Will the Steam room ever be available ,it’s been down since coronavirus !!?
All the other gyms have steam rooms and are open,might head on over to another gym for the same price

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★ 1

will remove 1 star once they get set the temp ac to 75 or below. Had another member say he brought a thermometer it read 90. Not sure if it's that hot but 80+ degrees with the number of members paying is unacceptable. I didn't sign up for a hot yoga studio.

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★ 4

Great gym overall, probably the best in ABQ. You will be hard pressed to find a better gym in ABQ. Some suggestions is keep time limit on machines so people are not sitting on cell phones. Add a leg curl machine and leg extension machine (like those 2 good ones near the windows). Make sure most of the stair steppers work (those are my favorite cardio). And finally increase day care hours, Especially Saturday! If I see a some of these changes I will gladly upgrade to 5 stars.

Source: Google

★ 3

I've been a member for something like 8 years. I love the people, the members, the atmosphere, the equipment, the location, but they HAVE to do something about the AC! It's crazy to have one of the biggest gyms in the city with terrible AC, especially with 100+ temps outside! If you're thinking of joining and using the Sandia Club do yourself a favor and wait until fall or winter! 🥵

Source: Google

★ 5

Love this gym. I'm there M-F at 4:30am. Not only are the other members caring and supportive, the morning staff is great. Natasha is always ready to meet you with a smile and cheery disposition, and a "Have a great day!" when you leave. Super sweet girl I've come to look forward to seeing each morning.

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★ 5

I have been going to this gym for over 10 years, and by far the best front staff to date is Natasha she is always helpful and happy even at 6 in the morning.

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★ 1

VERY disappointed my wife pays good money for her Lesmills work outs the A/C has been broken for a long time!! She doesn't like to go much to this location unfortunately she has to travel out of her way for a satisfying experience.

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★ 2

This location should be offered as a discount compared to the others. The roof has been leaking since I joined over a year ago. The parking lot is a mess, the equipment is often broken, and, worst of all, it’s hot inside!!

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★ 5

I love this gym, I used to be regular but got detailed by COVID. I am back and the gym was so pleasant on Sunday afternoon, cool, clean and uncrowded. I hope to get back in the gym habit.

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★ 2

I’ve been coming to this location for more than 6 years. However, the air conditioner has been broken since the start of the summer (if not longer). It feels like you’re working out in a sauna. They just have a ton of mop buckets under the vents. The roof and windows leak every time it rains. For the money you pay, you’re better off looking at other establishments.I know I’m going to start looking at other gyms this week. It’s unbearable at this point.

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★ 2

I had a membership for a couple of years until my work schedule changed. I was never able to go to the gym due to their limited hours. They have horrible hours and seems like they are never open! Other than that the equipment variety is nice, I just wish they had more open hours on the weekend so I can get my membership back.

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★ 5

Nothing beats the original.

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★ 3

The Juan Tabo facility has gotten run down and the equipment hasn’t been kept-up. They seem to not be able to keep employees, turnover is rampant.

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★ 1

Don't do it!!! Sign up elsewhere! Random fees, not really that clean, if your gonna charge me annually to improve your facility focus on this facility instead of putting my money into other locations. Very disappointed with this gym. I Had high hopes.

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★ 5

I previously only had been to the Bosque club. Sandia club is near work though so I tried it out. I am very impressed with the facility, equipment, and staff.

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★ 5

Manager Omar was amazing and gave above and beyond customer service.

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★ 5

Always a friendly staff to be greeted by.

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★ 2

For the past year the gym has been in disrepair. Equipment breakdowns are frequent and they are slow to repair them. The operations manager doesn't bother to clean or maintain existing equipment. She merely walks around pointing at things. Cleaning is sporadic and poorly done. There are cobwebs everywhere. They took two days to paint the locker rooms, but did not clean them. They left a series of lockers that have been warped and destroyed by a roof leak over a year ago in place. It looks terrible. None of the other defined fitness gyms have these problems.

Source: Google

★ 4

Love it there but kinda sucks they close at 10. Hopefully they go back to 12am or even 11pm

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★ 1

I have been going to defined for years and have never been met with the disrespect I was met with today by management until this morning. I left a personal rope I used for press downs yesterday and returned today to see if I could find it. I asked the first girl who scanned my code if someone returned the specified item and if it's in their lost in found. She checked it and it was not there so I went and looked at the places I had it last to see if I could find it. I was not able to find it. I returned to the desk and asked the female manager if she could check again, she goes to a different bin full of items, only moves two and tells me it's no there. I then proceed to ask if she knows who closed the gym floor last night because maybe they might have seen it. Our conversation:

Me: "Do you know who closed the gym floor last night?"

Manager(with attitude): "I do. There were two of them"

Me: "Do you know their names?"

Manger (again with attitude): "I do know their names. The employees who close the floor bring items that don't belong to defined to the lost and found so if it's not in the lost in found then someone probably took it." (like I said, I've been going here for years and know people who work there that steal."

Me: "I don't understand why you don't want to give me their names? Can I have their names?"

Manger (still with attitude): "Noah."

Me: "Ok and the other one?"

Manager: "Derrick."

At that point I had to leave. The unwillingness of her wanting to help a loyal customer and the attitude and lack of respect I was shown just for trying to find something I lost was disgusting. I don't know what it is with the high turnover this defined has, because there have been some really good managers, but she would not be missed should it come time for defined to make some adjustments.

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★ 3

I chose this gym for 2 reasons: classes and childcare availability. Unfortunately every time I have gone in the last few months, the childcare is full and I have to miss my class. I don’t know if the volume has increased or childcare has decreased but it’s clear that there is not enough staff to cover busy times. This is really frustrating.

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★ 1

They dont tell you about the cancellation fee , they make you wait till youre in a contract with them. Unprofessional front desk.

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★ 5

Alexis was assisting the front desk when I came in to rejoin Defined Fitness Juan Tabo. I had old gift cards that I needed to redeem which complicated the process. Alexis was kind, professional, patient and friendly. ALEXIS was awesome. Alexis deserves an “ATTA GIRL” award for impeccable customer service. Thank you Alexis

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★ 1

Was told by rep that in order to avoid a 180 cancelation fee we would need to wait until 4/01/2023. Was told when we came in that we should have come in the 25th so we will be charged another month which the first rep did not mention. Horrible customer service. Don't like being lied to just to make some more money out of us 😒

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★ 1

Was told by employee that in order to cancel our account we had to wait until April 1 in order to avoid $180 cancellation fee. Came in March 31 to end my program and was told that we would still be charged for the following month because the cycle ends on the 25th which the rep I talked to initially did not mention that and said we had to wait until the first or we would be charged $180. Period horrible customer service another way to make $80 for no reason.

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★ 2

The gym itself is good. Plenty of room even during the crowded times. My gripe is more about parking lot security and safety. Other gyms have started to provide security with security officers and patrols. I've seen many times that vehicles have been broken into in the parking lot at the Sandia location (mine included).

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★ 5

Julian the gentleman that works early in the morning has amazing customer service skills. Went out his way to help me when he didn't need to. I am diabetic and like to get my morning workout in and forgot to make sure my sugars wee good enough to go to the gym for a work out but I was low. He offered me something from his personal lunch pale that allowed me to be able to work out thie morning. Thank you so much I owe you big time.

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★ 5

Nice place 🤌🏻🤌🏻🤌🏻🤌🏻

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★ 3

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★ 5

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★ 1

I see that an "owner" responds to these reviews so maybe I can get some help by leaving a review. My husband and I have always loved this gym however in December 2022 we needed to freeze our account. I paid for the 6 month freeze to each of our accounts. Since then, our cards have been charged every single month, including a higher rate for January with 'new year fees'. I have personally walked in to the Juan Tabo location at least a dozen times to try to get some help with this. We've been told multiple times that the request has been sent to billing. Since the beginning of January I have been begging for help with getting these unauthorized charged refunded only to be given the run around and charged over and over again. As of now we've been refunded $75.40 and are still owed $204.67. It is ABSOLUTLEY INSANE that no one within this company cares to help with what is a very simple billing issue. I have called the corporate office on Eubank multiple times, no one answers any of these extensions. I have left voice messages, I have emailed corporate. NEVER a response. If you need to freeze your account, DON'T DO IT, JUST CANCEL, THEY WILL CHARGE YOU ANYWAY.
Owner: PLEASE CONTACT ME

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★ 4

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★ 4

Nice and clean. I haven't got into the groove yet to see if there's a wait for any of the machines. I'll up date in a week or so.

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★ 5

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★ 5

Awesome experience! Great staff and love that they have child care.

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★ 5

Best defined location, very clean and good environment to put forth your best work

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★ 5

Best defined by far! So much equipment packed into a huge gym. I drive all the way across town for this gym.

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★ 2

This location is the forgotten and dilapidated location, left to the elements and the poor management. When i joined last year, they mentioned potentially re-opening the steam room, and lured me with the prospect of adding an outdoor functional weight area. Now, it's the beginning of the year (i would assume their busiest time for new memberships) and nothing has gotten better, only worse.

The facility is massively humid which causes damage in the locker rooms including mold and constant condensation on the toilets. Literally it is so humid that just walking in the front door sometimes makes my glasses fog up. A few weeks ago the soap dispensers in the shower were taken down without notice for "sanitary " despite other locations still having shower soap.

There are missing barbells from the push bench area. Three bathroom stalls either don't work, don't lock, or are closed. The full amount of seating in the sauna can't even be utilized because the top row has been broken for months and is uncomfortable.

Anyway, for what it's worth. The gym is cheap and there's lots of eye candy. I would think they could come up with other revenue streams rather than cut so many corners every chance they get.

You'd think that the gym would make some improvements before the busiest time of year.

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★ 5

The GM is a nice guy!

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★ 1

The pools at Sandia and McLeod have been closed consistently since October. Nobody answers the phone at the corporate office to complain to. The locker rooms stink and are dirty and all of the soap dispensers are torn off the wall.

Update as of 1/21***

I went in to cancel my membership and was talked into staying. I was told the issue had been fixed. It lasted two weeks without a closure due to a chemical imbalance and today the pool is without heat. I went all the way down there and had to get in the pool to discover this. When I went to the front desk they lied and said they had sent out a notice.

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★ 5

I've been a member for over 30 years! The environment is great, with positive, energetic members and staff. It offers a variety of classes and equipment to help me reach my fitness goals. I also like the challenges.

Using their app for monthly challenges has been motivating to stick to my plans for exercising regularly.

Source: Google

★ 5

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★ 2

This location is not the best. The General Manager Nick has impoverished people and customer skills. The Personal Training is low quality not worth it. The pool is unsanitary. I watched plenty of people come from the Sauna with sweat dripping off of them, then get In the pool or hot tub without showering. The Sauna is infested with black mold, along with the showers. Very disappointed with my experience thus far.

Source: Google

★ 5

Love this gym but lately it's been so hot! I think one of their Ac units went down and they haven't fixed it. Got home from the gym and felt like passing out. I'll change this to 5 stars when they fix the ACas it's been down a long time. They had fixed the A/C awesome gym awesome staff!

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★ 5

Great gym if you go at the right time it's big enough to get the machine (s) you want. Plenty equipment and free weights. HIIT area/wet area/cycle class.

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★ 5

Love this gym I go everyday love u all

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★ 2

I used to love this place prior to the pandemic. However, recently DF seems to be focused more on opening new locations than on keeping this one in good shape. The steam room has been out of operation since the start of the pandemic, with no sign it will ever reopen. There are various structural problems; they have had a bucket to catch water leaking thru the roof into the men's dressing room for months now. The thing that put me over the top is a constantly running/leaking shower in the men's showers. It had been running more than 6 cups of water down the drain every minute since some time in August. (6 cups X 60 = 22.5 gallons an hour = 540 gallons a day = 48,600 gallons since this problem began. That's a hell of a lot of water wasted here in the desert. - And it is HOT water, so they are wasting energy as well.) I have talked to several of the employees at this place, and they all say the same thing, "We have told the bosses, but we can't do anything else." I think its a scandal that this business can waste water like that with impunity during out drought. The only reason I gave it a second star is for how well they were doing in the past.

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★ 1

I don’t recommend this location. The general manager (tall bald headed tattoo) is ridiculous and misogynistic

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★ 1

A shower has been leaking for over two weeks at the Juan Tabo Defined Fitness. We live in a desert, call a plumber and fit the leaking shower.

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★ 3

Spacious, but some of the equipment is dated.

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★ 1

This is the worst experience ever. I cancelled this membership on the App 6 weeks ago online because I moved back to Ohio. Now they are making harrassing phone calls about past due bill. Avoid this Gym at all costs. Especially if your visiting.

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★ 1

I would not recommend this gym to anyone been going here for over a year and they charge double what anyone else does for the same stuff and I miss one payment due to getting a new debit card and they want to charge me basically three months worth of the monthly payments or I can't work out there looks like I'll be going somewhere else that actually cares about there customers.

Source: Google

★ 2

Love the gym, have been coming for 8 years or so. Customer service normally good until tonight. Called ahead this evening to see if I could have a friend, who's a prospective customer, lift for free on a 1-day pass to consider changing gyms. Talked to an employee named Joe, must have misheard the name, but they told me that was fine and they would see me soon, then ended the call.

When I got there, I scanned in and asked about the pass, which led to Leonardo immediately disputing whether I had actually talked to anyone since he stated nobody named 'Joe' worked there. Not a fan of immediate distrust from a customer service rep, given that the call was in my phone log. He said there is no one day free pass. Not having a free day pass is fine, but confronting me coldly and not believing me at all that someone told me yes is pretty annoying.

Paid the $20, but next time maybe Leo can be a bit more friendly while discussing.

Source: Google

★ 1

I have never been treated so unprofessionally as I have been by the manager at this location. I was accused of being racist and talked down to. This should never happen in a business of any kind. I would love to discuss this with Mark Fisher who I understand to be the CEO of Defined Fitness. Shame on the poor training of this manager at this location altho I understand he is new.

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★ 5

Alexis has made an incredible difference since she started working at the Juan Tabo location!! She’s kept the sauna hot and the pool clean and refreshingly cool!! Great job and thank you!

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★ 2

The equipment is good but I've started to notice things at this location do not get fixed. The water fountains have been broken for weeks, there is a few water leaks on the roof, the ac couldn't keep up during the summer months, and there's HUGE potholes (plural) throughout the parking lot. Someone could really get hurt if they fall on one. They really need to start investing some money in the facility. This is getting ridiculous.

Source: Google

★ 5

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★ 3

I went to one personal training session. I don’t know who trains your trainers or what certification you require but my experience was not good. If I didn’t know a thing of two about training I might not know that you probably should not ask a 58 YO, out of shape woman to try and lift a 100lb weighted bag as a first attempt lift. You should always start lighter and go up.

Added: They also need to remodel their shower areas, they are very run down at least the womens and I assume the mens is the same way

Source: Google

★ 5

I have been a member for a little over two years now. I completed my private training with Sydney. If you are serious about learning the ropes in a gym and learning how to use the equipment try the private training. I highly recommend Sydney as a trainer. She helps with form, diet, how to use the equipment and she motivates you. I am now on my own and I am confident on going out on my own now. I love this gym and the people.

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★ 4

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★ 5

We are serious about fitness and strive to create the best member experience possible. We appreciate your feedback to help us serve you better.

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★ 5

I started going back to the gym but felt I wasn't motivated enough to help myself. So I got paired with Sydney Shilling. She was a blessing. She is an excellent personal trainer who motivates you without being too pushy. Thank you Sydney, for all you have done for me. I really appreciate it!

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★ 1

I had to deal with a rude employee I called to see how much a monthly membership she keeps saying 4314 I had to ask her what does even mean I asked her what is the monthly membership again she was like ugh it’s 43.14 cents all rude I told her she didn’t have to be rude about should of said that in the first place instead of saying 4314 she hung up on me

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★ 5

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★ 4

Great atmosphere

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★ 1

The most unprofessional trainers in Albuquerque, please don't go here if you care about your body

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★ 3

The equipment and space are good but it would be nice if guests could check themselves in. In the evenings the front desk at juan tabo acts as if you've interrupted their conversations, and bosque club acts like you've interrupted their meal. The morning staff is always welcoming though.

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★ 5

Not crowded with wide selection of good equipment. Many group classes.

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★ 4

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★ 5

Amazing club, you definitely feel a sense of community that you don’t feel like at any other of the locations. The staff is friendly and professional, the equipment is new, and the facilities are always clean. Sad about the steam room not re-opening but that’s my only complaint after many years of being a member.

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★ 1

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★ 5

Only been a member for a few months so far but it's been a pretty good experience so far!
All the equipment is nice enough and the cost isn't too bad at all. Also nice to be able to hit any of the locations depending on where I happen to be in town and I don't have to remember a card or anything since it's on my phone. Definitely prefer this one out of the ones I've been to though. Huge space, lots of machines and kind staff. Also helps that's it's close to home of course.

Source: Google

★ 4

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★ 5

Helpful people. Good prices for what you get. Management is like none other. That is not the best part. The best part is that it is not just a gym for muscle heads. There are all types of people there and you don't feel like you stick out like a sore thumb being out of shape. The gym is clean and orderly. The pool is great too! If you are trying to decide on which gym to choose I suggest going here. I don't think you will be disappointed.

Source: Google

★ 5

I've been going to Defined off and on since the late 80's. I know alot of the members and it feels like home to me. The trends havent changed for decades people still want steam,sauna,whirpool and pools. I've gone to the new Defined gyms but there isn't steam and whirpools. Although the gyms are nice I'm not into flipping tires and group classes. If you install steam rooms and whirpools in all the gyms the people will sign up and many members that left will come back.

Many long time members use the weights but primarily use the steam ,sauna,whirpool and swimming pool.
However the staff need to make sure the whirpool has enough water. The last few months I've gone to this gym and the whirpool is half empty!? This is puzzling?

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★ 3

Love the gym, I just dislike how the staff doesn’t make you feel welcomed at this location like the other ones do.

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★ 5

Nice facility, helpful staff

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★ 3

I have been coming here for years because of the pool, hot tub, steam room, bikes and water exercise that help my arthritis. I swam during the pandemic when most stayed away so I could stay functional and in less pain. Now it seems that there is always broken equipment that doesn't get fixed for months, and cleanliness is sometimes lacking. This used to be the best gym around and it is only @ 10 years since the big "remodel", but it seems like a much older place now. I wish they would keep things up more and open up the steam rooms again, which have been MIA since the pandemic. Steam kills the virus! It would be much safer to be in a steam room than a sauna these days! Get with it Defined or you will lose your membership to other gyms!

Source: Google

★ 1

This massive company will only follow trends and fads in fitness with trash CPT that only care about money not helping you if you want real change SPARTAN FIT ABQ IS THE ANSWER!!!!! cheap real trainers that care custom diet plans from a CPT that cares about your progress towards goals!!! Their opt model is by far the best these big Culture gyms are for those that don’t care for others only there self come see join SPARTAN FIT ABQ & BECOME THE BEST YOU CAN BE!!

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★ 4

When would you start closing at 12 am again? That's one of the main reasons I signed up here. I understand it was because of covid but the state is completely open now.

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★ 5

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★ 5

They have plenty of machines; you don't have to wait for a machine.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 1

*Edited to point out that Defined replied to this review saying they fired their personal trainer manager. So you know this isn't a fake review.*

I bought their promotional 3-for-$100 bundle of training sessions to start my fitness journey. Before I had purchased, I made sure to ask if the sessions could be for anything I wanted since my sole focus was to get started on heavy weightlifting and proper form. I was told that since it was my money, it was my right to hire professionals who cared about my goals.

Their assurance turned out to be sweet talk and I quickly realized how wrong I was in choosing Defined. The first session was to talk about my goals and the personal trainer manager was very unprofessional. It turned into an hour-long negging session when he realized I knew a few things about nutrition rather than an evaluation session. A pointless, disrespectful and infuriating onboarding appointment.

To basically try to get my money's worth, I went ahead and scheduled my first training session, another young man. I told the trainer my goal of heavy weightlifting and learning proper form since I knew enough about nutrition to get started. Nope, he said that he had a degree in nutrition and so a nutritional powerpoint would be our next appointment no matter what I actually bought the sessions for. The current short 30-minute session was putting me on the threadmill for what he himself called "mindless cardio" while he chatted up another gym-goer. If I wanted Afterward, I went to request a refund and (SURPRISE!) no refunds on the 3-for-$100 bundle no matter what terrible service you're getting.

I was finally given a female trainer and she was a lot more respectful. However, the feeling that my sessions were being purposefully stretched out to get more expensive and short sessions from me never left. We only practiced one power-move for the rest of the sessions left and that was the end of my $100 and hopes of feeling like a valued customer.

Personal trainers are great if you find genuine ones who care about your goals. This place definitely has money-hungry ones who do anything but. Please find another place to take instruction from if you are TRULY SERIOUS about diving head-first into your fitness goals.

Source: Google

★ 5

Aiyana at the front desk was a huge help! She is definitely going places with that attitude

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★ 5

I love the gym wonderful staff. And my trainer Sydney Shilling is awesome always friendly and helpful I'm very blessed to have her and a gym that clean and friendly

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★ 4

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★ 3

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★ 1

This Gym is a total Ripp off ! When they say Join for 1 dollar don't believe them because it's 1 dollar then in a few days it's 43 dollars and some change. Plus they don't go over plans in detail and want u to sign up for the 12 month membership so they can take your money. Plus all the bulky people look at new people weird.

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★ 5

Paul is amazing as general manager!! Extremely amazing quality machines, been an active member since 2014 and would recommend any one to come to this club! By far the best of all of the defined fitness clubs as well as the cleanest!!

Source: Google