★ 5

It was my first day with a free class and I can assure you that it was great! Ignore these terrible comments from sad people who can’t find what to say! The place is amazing and the people too! I feel bad because I forgot the name of the girl who attended me but she was so sweet that I felt welcome here.

Source: Google

★ 5

I called Club Pilates and spoke with Nayelis — she was so sweet and incredibly helpful! She took the time to answer all my questions and made everything super easy to understand. It’s always nice to talk to someone who’s both friendly and informative. Great customer service experience!

Source: Google

★ 1

Customer service has incredibly declined. I was a consistent goer of this studio for about a year then needed to put a 3 month hold on my account. When the 3 months was up, I did not receive any email warning me my account was about to be unfrozen therefore I was charged $350. Once I realized (a few weeks in), I called the studio and asked if At minimum they could downgrade the package to the four class package and refund me the difference And they absolutely refused. Meanwhile, downgrading your package out of a freeze was always an option. I have since moved so I basically spent $350 for zero classes. I asked to speak to a manager to see if there was anything they can do to compensate in hopes to maintain a good customer relationship, and the woman on the phone would not even consider it or connect me to a manager what so ever.

Source: Google

★ 1

I came to this studio when it first opened, and while I was personally treated fine, I noticed that the two male instructors were extremely rude to people in class who didn’t know exactly what to do. I attended two classes where this happened, which ultimately made me want to cancel my membership. I felt the environment wasn’t a great place to work out in, and I didn’t look forward to taking classes—which were already difficult to book. Fast forward to now: I’m a member on ClassPass, and this Club Pilates location is the only one available on the app, so I figured I would give it another try since it’s been a few years since my last experience. I took classes with Hannah and Michael, and they were amazing—both so kind and made classes enjoyable, comfortable, and overall a great experience. I booked a Cardio Sculpt class today through ClassPass. I’ll admit I hadn’t taken this type of class before, but I’m young and in shape, so I didn’t see why it would be a problem to try it out. Before class started, the instructor, Luciana, came over to me and asked in front of the entire class if I had ever taken the class before. I said no. She then asked if I thought I could do it, and I said yes, to which she responded that I shouldn’t have been allowed to book and that, as an instructor, she would not have permitted me to take the class. She made me feel so uncomfortable that I felt I had to leave. I’ve taken several Pilates classes at other studios and have never had a negative experience. As an instructor, aren’t you supposed to teach proper positions, techniques, and form? This is the only studio I’ve been to where the instructors act as if they’re too good for you. Every other studio I’ve visited has been welcoming and willing to help correct or guide you when needed. I could understand if I was being a disruption to class, but we didn’t even start yet and I can’t imagine there was going to be anything I couldn’t follow along with.

Source: Google

★ 3

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★ 5

All of the instructors at Club Pilates are great in their own ways, but Hannah really stands out. Her classes are definitely on the tougher side, but in the best way — super effective and thoughtfully planned. Her instructions are always clear, the flow is never repetitive, and she has this natural ability to challenge you while still being kind and encouraging if something feels difficult. You leave feeling stronger, more capable, and like your time was well spent. If you’re serious about results, definitely try to catch one of her classes. I always leave her class knowing I got exactly what I came for

Source: Google

★ 5

Studio is awesome! Instructors are amazing and the manager Cynthia helped me with getting into class with no problems. I was visiting and wanted to try out Club Pilates. Jenn called me to confirm my class time and made sure I was ready.

Source: Google

★ 1

Horrible experience - do not recommend. Never having done Pilates before, I signed up at level one. I paid $250 for 8 classes a month and I couldn't book a class because they were all full and the waitlist is often over 7 people and I was outright told if the waitlist is over 4, don't bother because you won't get in. They offer very limit level one classes and some days, the classes are during 9-5 work hours so it's not even an option I could choose. I tried to cancel after my first month because I literally couldn't get into a class and I was told I'd have to adhere to the 3 month mandatory commitment as per the contract even though I was literally explaining that I can't get into a class. One of the receptionists told me to call when I can't get into a class and she will get me in. I said "Doesn't that mean someone else will be kicked out? I can't do that to someone" and she said, "Don't worry about it. It's not your problem, it's not like they'll know it was you". I then tried to explain via email that calling every time I need to book a class is an inconvenience. I'm incredibly busy and everything I said above PLUS having to call for every booking is too much. I was told I could cancel my membership early for $100 fee and when I said I wasn't willing to do that, they stopped answering my emails until I followed up with how disappointed I was. I ended up telling them to drop me to the lowest membership because I wasn't willing to spend $250 for the next two months and I said please email me back to confirm the change, which they did. I waited out the mandatory two months I had left, and emailed them to cancel my membership over two weeks before being charged for month 4, and they said no, you need to cancel 30 days in advance so you will be charged for the 4th month. Mind you, I had a month and a half worth of credits still because I wasn't able to get into classes even checking as far as 3 weeks in advance. I had to call my bank and send them all the emails, which also show the company stopped responding to me after telling me they wouldn't cancel my membership. It's such a shame because I liked the workout overall and I have nothing negative to say about the instructors, they are lovely.

Source: Google

★ 5

I absolutely love this Pilates studio!
Motty, the head instructor, is truly amazing and professional. He has a unique ability to see and understand the needs of every woman in the class, making sure everyone feels comfortable, supported, and safe.
Motty constantly introduces creative and effective workouts that keep things exciting while prioritizing safety and proper technique.
If you’re looking for a Pilates studio where you’ll feel seen, motivated, and challenged in the best way, this is the place to be. Highly recommend!

Source: Google

★ 5

I Love when I’m able to get Hanna as an instructor, no matter if it’s one of her early am classes or afternoons you’ll get the best workout. She’s down to earth and works with you, so you always get the best out of your workout.

Source: Google

★ 5

The studio is clean and everyone who works there is very pleasant. From the front desk staff to the instructors, very helpful and positive attitude. Classes are amazing, although sometimes difficult to get a spot in, and new elements are introduced each time I go. I’ve never felt so strong and confident as I do having gone to pilates. I look forward to coming to the studio and am so pleased every time.

Source: Google

★ 5

Classes are great! There are always new elements introduced. It goes fast and never boring. Moti is great!!!! So professional, kind, and attentive!
Recently I took Agatha’s class and I loved it! She is calm yet exudes positive energy, very organized, and the routine is a bit different. I love it.

Source: Google

★ 5

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★ 5

I absolutely love my workouts at club Pilates on Richmond Ave. My instructor Gendyliss is amazing. We do different workouts every week!
All I can say is she is awesome!

Source: Google

★ 1

I have been a regular customer of the club for two years . Everything changed a lot about 6 months ago . You 're always on the waiting list . There is no opportunity to train regularly, disrespectful attitude at the reception, the manager does not respond and does not respond to problems, dirty floor and during training you have to breathe dust. For a lot of money

Source: Google

★ 3

I've been joining the membership for about one year for club Pilates. Overall the studio isn’t that good for the price we paid.lack of Management and apps isn’t friendly to use ! Most of instructors aren’t doing good job!!! But Roseanne and Hanna are highly recommended here!

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★ 1

They just take ur money and put u on a waitlist. I went to cancel and they told me that the manager is the only one to do it. So go someplace else

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★ 1

I am extremely dissatisfied. If the monthly payment is basically like leasing a car, then the service should be phenomenal- unfortunately this is not the case. The bathroom never works, it’s very hard to place into classes, the studio constantly cancels classes, no one picks up the phone, and taking a class with Roseanne is like throwing your money in the garbage. I wish I had a better experience because Pilates is so good for you but they are just stealing money at this point. I have canceled my membership, don’t waste your time or money.

Source: Google

★ 1

I received a gift card for this establishment & have been unable to book a class after numerous attempts. After my frustration of dealing with the website I tried calling, only to receive a message that the mailbox is full. Extremely poor business practice. Can’t imagine how this location is still operating.

Source: Google

★ 1

I canceled my membership however, I was still being charged. I didn’t notice it until two months later, and instead of being refunded, they offered 8 classes, which I did not want to take. If I didn’t notice, I would’ve been charged even more. Beware of their memberships because they will scam you out of money.

Source: Google

★ 1

Very disappointing experience. I've been going to Club Pilates for a few months, but my home studio is in California where I first started classes with this franchise. I absolutely loved the classes in California and was excited to return back to Staten Island and finally have a workout class I enjoyed. Little did I know this would not be the case. If I hadn't started in California and known what a real Pilates class should be like I wouldn't have maybe realized how poor the classes are here, but having something to compare it to the instructors here are unfortunately not trained adequately and in my opinion just don't have the investment into Pilates to format a true Pilates workout. The facility is clean and the desk staff and instructors are nice, but for how expensive Pilates is this location is not up to standard by any means. My first class at this location the instructor came 5 minutes late, which is just again unacceptable for the price that this costs. Secondly, in this same first class I noticed that a lot of the movements we did were just not thought through and I felt like had a large load on the lower back (and trust me I was engaging my core- I am young and very fit, so it had nothing to do with improper form). This was concerning to me seeing that I noticed a large age group range and I felt like considering I was on the younger end that this was problematic. Nonetheless, I have an unlimited plan and figured I just had a bad first experience and maybe the instructor wasn't my style, but 5 classes later with 5 completely different instructors I leave with similar feelings. The only instructor that was half decent in my opinion was Carissa. But overall everyday I came hoping for a better experience and was disappointed. I left everyday feeling like I hadn't gotten a workout other than maybe some core, but none of the instructors worked on footwork on the machine or really anything to do with arms or legs. Most classes I felt we did weird positions and exercises that had no muscle group focus and just left me questioning what the hell we were doing. And again, I've taken classes through Club Pilates and have an unlimited account so I've been to multiple other instructors and classes where we have done a range of exercises and I have never had any class as disappointing as the ones I had here. In addition, it is very difficult to get into classes at this location, there are super long waitlists if you don't book out 2-3 weeks in advance, but then in multiple of my classes we had multiple (3-7) empty reformers. I write this long review because I feel like for anyone new to Pilates you wouldn't have any expectation to know that this is not how a true class should be and for anyone with injuries I don't recommend because the instructors are clueless and have no idea what they are talking about regarding proper positioning. Overall, super disappointing because I've been an avid Club Pilates goer and it was extremely sad that this location just flat out sucks. They have a 30 day cancellation policy, which I was aware of. I was going to try to come to at least a few classes per week till my membership runs up since I pay for it, but I left my last class having wanted to walk out midway through because it was just so poorly planned and frustrating. Anyways, for anyone reading this try elsewhere this isn't worth what you will pay.

Source: Google

★ 1

Club Pilates should be recognized for their lack of commitment to safety and care for their customers. Time and time again, I have watched less experienced people fall victim to their negligence, usually resulting in some significant injury. Most notably, multiple broken bones- as in the case of a personal friend of mine. It is made 100% clear that they will prioritize monetary gains over any individual’s best interests or well being any day of the week. NOT continuing to trust them with such a vital part of my staying healthy has been one of the best decisions I’ve made. With that being said, I would be doing one club Pilates trainer an injustice if I didn’t give him special mention here. Zach is a rare breed. Any time I was privileged enough to work with him, I felt like I was completely safe and I also learned exponentially more than I ordinarily would. Having Zach there is made even more vital by the fact that it allows you to very clearly see the difference between working with someone who cares very much if you get hurt and working with everyone else- who obviously don’t have the same consideration for their clients.

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★ 5

Amazing workout! I'll be back

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★ 5

The Staff at Club Pilates have always been so helpful & nice to me, especially a gentleman named Fernard and a young lady named Jenn. I had a great experience and have recommended this place to my family, friends & neighbors too! I am so happy that I found an exercise routine that really made me feel healthy and good about what I was doing for myself. Thank you so much for all that you have done for me 🤘😊❤️

Source: Google

★ 5

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★ 5

I love all the instructors at the studio. Mostly I go to Zack and Moti classes. They are both wonderful.

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★ 4

All the teachers are great and knowledgeable and I enjoy all classes, except for Zach he's got a nasty attitude. Not only with me but I've witnessed it with other members too who no longer go to his class anymore. Time to rotate to someone new on the Sat schedule as I'll not be going back to his class. Pilates is alot of $$$ nasty teachers are not needed. Still waiting for mgnmnt to get back to me.

Source: Google

★ 5

Absolutely love Club Pilates! Moti, Zack and Carissa are phenomenal instructors all with their own style of teaching. Best decision I have made for myself.

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★ 5

Carissa is a phenomenal pilates instructor! I always have a great work out when I take her class. Love how she helps me push my body to the next level with her offer of modified instructions!

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★ 5

Honestly, I walk into Pilates, feeling stressed with the weight of the world on my shoulders, and I walk out lighter and feel an inch taller! I feel the instant release of all my tension as I leave club Pilates and it has honestly become my happy place .
who would’ve ever thought exercise would have been my favorite activity of the week ! Carissa is extremely knowledgeable. She takes special attention to make sure that we all have the proper form while keeping us all engaged. I honestly wish I could attend her classes every day!

Source: Google

★ 5

I am absolutely hooked to the reformer, Pilates, and the instructors. Such a great way to be easy on my body but work on strengthening small muscle groups I did not know could fire up. I am stronger than a year ago, a week ago, and everyday remains a challenge in some ways. Awesome workout plan! I take some classes in the city and by far Staten Island has standards I can’t quite have reciprocated elsewhere. Love it here!

Source: Google

★ 5

Love the classes and the environment
Amazing feeling

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★ 5

ZACH is the BEST

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★ 5

My Pilates journey this passed year has been elevated by Moti’s instruction at Club Pilates Staten Island. Moti takes the time to create a variety in each class that I appreciate. From reformer flow, cardio sculpt, Trx to my challenging 2.0 on Fridays.With each class i could feel my strength and confidence building. I only wish they would add more 2.0s options during the week.

Source: Google

★ 5

Zack is the absolute best! I've taken he teaches all levels and a variety of classes and takes the time to help you if you aren't doing something correct Definitely my favorite instructor

Source: Google

★ 5

I have been doing Pilates since September. Besides the wonderful front desk staff who is always so accommodating, the instructors are also so great. They each have their own style and way of presenting their class. Zack and Carissa are both always willing to correct me if I’m doing the stretch wrong. Joining Pilates was the best decision I have ever made

Source: Google

★ 5

Zach is an amazing instructor. His classes are fun yet focused. He knows how to push you and get a full body workout in. Also love Moti and Kathleen’s classes!

Source: Google

★ 5

Saturday class girl: I love taking Pilates it helps clear the head also shut the mind off for 50 minutes. I’ve been going to Pilates for the last two year and I only take Zack classes. Zack has this amazing personality that fills the room. He pushing you out of comfort zone but also making sure you’re safe as well. My favorite classes with him are cardio sculpting. Zack can make you sweat and give you that good burn that last for days, especially when we do our core workouts. When there is space Zack will even do the workouts with you, to provide a better example on how to do the move correctly.

He always meets you where you are in your journey. And he acknowledges when you’re getting stronger.

Zack is amazing instructor and a huge value to the club Pilates team

Source: Google

★ 5

Zack is the best! I get the most intense workout in his classes. Highly recommended!

Source: Google

★ 5

The session was well prepared and delivered very carefully, to meet the needs of all the participants. She moved about the class assist those in need. It was one of the best sessions I’ve attended! Thanks.

Source: Google

★ 5

Amazing atmosphere, Amazing instructors Zack, Carissa, Moti, Meagan .--i always have high vibe when i go to classes .i definitely feel stronger in my core, my body shape changes, also front desk LADIES very helpful, so nice...absolutely love this place and recommend

Source: Google

★ 5

Zack is the best instructor! I love him and I love Pilates , his clases are always a challenge….

Source: Google

★ 5

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★ 5

She was very patient, helpful and knowledgeable. I loved her session!

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★ 5

This studio is fabulous! The instructors give personal attention in group classes and the routines are never boring. The women at the desk are helpful, fun and never too busy for you. I love it here!

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★ 5

Nancy is a super nice person and very skilled trainer. She will make sure you have fun while getting in a decent workout as well.

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★ 5

Such an enjoyable workout that’s still challenging 💓

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★ 5

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★ 1

Not enough instructors, therefore not enough classes.
No management on site or to be found to be honest.
Receptionists working hard to run the business for whoever owns the franchise.
Shame.
Will bring it up to corporate and see if they will do something about it.

Source: Google

★ 1

I finally scheduled an intro class after 1,000 texts and calls; I get to the studio at 11:34 for an 11:30am class and they tell me I couldn’t come in and had to reschedule. They couldn’t inform me of the late policy in the 1,000 texts of info. beforehand?
Guess they don’t want business.

Source: Google

★ 4

You know the old saying you only live once? I feel like reformer pilates was on my bucket list, and I was finally able to check it off. I recommend coming to the studio in person or calling over the phone to book an intro for 30 mins because there are so many technicalities. The studio was inviting , clean with organized equipment. They give you cubbies to put your stuff and have grip socks for sale. There is no lockeroom but a large bathroom. The studio itself is rather small so you will notice why the app always has waitlists, they simply have small class sizes. Carissa was great in explaining how to safely handle equipment and how to target all muscle areas, including posture and form. I also appreciate them helping you do modifications if you have any injuries. I felt so good after the class it really is hard but fun. I like how they also test you before you can book advanced classes, to me it makes sense so you don’t get injured. I think what holds me back from giving 5 stars is the fees and membership, there is a hefty $200 enrollment fee along with a 3 month commitment requirement minus any medical emergencies . I also heard the passport location doesn’t apply to certain studios in manhattan which is frustrating for those who need access to other studios. The plus i see for signing up is they offer nurse teacher and student discounts and they are open super early at 6:30 am to night , 7 days a week so that is amazing for anyone’s schedule. I definitely hope to signup one of these days for any promotions they run

Source: Google

★ 5

Great place for my Zen, sanity and peace of mind.

Source: Google

★ 1

The studio and classes are great but the studio management and app are horrible.The app often glitches and does not allow you to schedule classes even when you have a month full of credits. When asked to speak to the manager for assistance, the manager declined. Horrible customer care and service for a costly membership.

Source: Google

★ 1

Went here today for a free beginner class and glad I arrived late. The receptionist who was there at the time was very nice and she explained to me that since I was 10 mins late I would of had to reschedule which wasn’t a problem at all. In the mist of rescheduling my session the instructor comes out of the Pilates class and with a strong demanding demeanor and says “It’s too late she cannot come in” doesn’t even acknowledge me just says that statement. I needed to have this experience because there is no way I will be giving this franchise my money after seeing the lack of unprofessionalism.

Source: Google

★ 4

Love it...all the instructors have something special that they bring to the table and all are very knowledgeable...im only a beginner but I've come along way in just a few months ...back feels better ...walking a little taller.. feeling a little leaner

Source: Google

★ 5

The classes are great with instructors who really know their stuff. The equipment is all new and the place is immaculately clean. Highly recommend.

Source: Google

★ 5

I have loved Pilates for years and this is one of the best studios that I have set foot in. The staff is extremely polite, professional, and very attentive to my specific needs. The Instructors are incredible and always keep the routines fresh and exciting for you to achieve all of your goals. If you are looking to transform your body and mind then this is the place for you! I’m so happy to continue doing Pilates at this studio.

Source: Google

★ 5

Great place to learn and practice Pilates with friendly and professional Pilates staff. Glad I joined!

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★ 5

Relaxed and exciting space to work out in.

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★ 5

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★ 5

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★ 5

Club Pilates is the top do the class, super clean and fantastic studio, nice atmosphere, knowledgeable instructors and friendly assistants. Everything handled so professionally and everything around you makes you feel so positive and stronger.

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★ 5

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★ 5

A great studio with helpful and knowledgeable staff, a positive vibe and good atmosphere

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★ 5

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★ 5

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★ 5

Great Pilates Reformer studio , very clean and well maintained. Awesome group of knowledgeable instructors and management is very helpful and professional. Truly recommend this place !

Source: Google

★ 5

This studio it’s on the top with classes and very experience instructors that challenge you and share they knowledge for Pilates. I love working out in the gym but with the reformers and equipments it’s totally a new monster of experience that you can’t get anywhere and most important to me was well organized clean and welcoming. Definitely recommend to try.

Source: Google

★ 5

It was my girlfriends idea to give it a try and I didn’t not regret it. The friendly instructors really made it fun. Would definitely go again.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Super friendly and knowledgeable instructors

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★ 5

Very nice clean great studio, nice atmosphere, friendly instructors.

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★ 5

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★ 5

Clean spaces and friendly faces … nice experience

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★ 5

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★ 5

This studio is very clean, great studio, nice atmosphere, knowledgeable instructors, friendly with a great location. Love it!

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★ 5

Loved the atmosphere of the Studio, instructor are excellent. Studio was very clean and staff friendly.

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★ 5

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★ 5

Great club! Love the class. Will be back.

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★ 5

Great Studio, clean and very helpful staff.

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★ 5

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★ 5

Great Studio.

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★ 5

I love this studio. There were some bumps in the road with scheduling but I am glad I kept my membership. The instructors are fabulous and help you no matter your prior injuries.

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★ 5

I love coming to Club Pilates. I have been coming for three months now and enjoy the classes very much. All of the staff here are great and the front desk are always friendly. The instructors are amazing and help you push yourself.

Source: Google

★ 5

So thankful for club Pilates Staten Island. Great instructors. Variety of classes and times. Manager/owner, Jason keeps everything running smoothly.

Source: Google

★ 1

STAY AWAY! They are unprofessional and do not know what they are doing when it comes to billing. I’ve been trying to get refunded for a duplicate payment since June. I was told by Jason that corporate has my account in review that was two months ago.

Source: Google

★ 1

Stay Away from this Club Pilates!!! They are disorganized, unprofessional, and just blame everything on their billing system at corporate! They just tell your”they are going to work with you” when you ask to cancel your membership” My experience was that their system had an problem with my account. First they told me it was for an outstanding balance at a previous club Pilates. That was not the issue. During Covid when the gym was closed they were still billing me and I called my bank and I stopped the billing. They called and apologized for that. I then joined again in late April.(should have never given them another shot)They took my money and then told me that there was a billing issue from the past and locked me out of the account. They charged me for 2 months and because of their poor billing practices I was not able to book any classes . They charged me for services they could not provide due to their billing system. I asked for my membership to be canceled and refund my They blamed corporate and the owner and told me they had no control over it but would work with me to resolve the issue. So I was being charged for service that I was not able to use because of their problem in their system. Of course they charged me for the third month as well. However I called my bank again and Disputed the charges. It took Club Pilates 50 days to resolve their billing error. Why would I pay for a service they could not provide? . At this point who even wants to do business with them? This is just plain dishonest and horrible. Stay away from this club Pilates they know nothing about how to treat their Imembers and they’re all about just gething your money. I know people who have joined other Club Pilates and they are very happy. Each Club Pilates is an individually owned franchise.. So if you like doing Pilates please do yourself a favor and join a different Club Pilates.

And club Pilates don’t even bother responding because you’re all doing whatever the owner tells you to do, which is a lie to your members and take their money.

Kris

Source: Google

★ 1

PLEASE DON'T SIGN UP. THEY WILL STEAL YOUR MONEY. After being told I would not be charged past the 3 month contract, they automatically charged the next month and said it was up to me to cancel. Fine. Sucked it up for the month. Paid $260 for classes. I was wait listed for classes every day and never got in. I repeatedly called and emailed and asked for the month to be refunded as I paid for nothing and to cancel my membership. Not only does no one respond they charged again for the next month. I went in person to speak to them and again was only told someone would get back to me. It's unfortunate that now I need to fight them and had to go to my lawyer. A this point I'm almost $600 in the hole and still no response from them and no classes taken.

Source: Google

★ 1

Stay away DON’T Sign Up
Tiffany they are doing the same to me.
I signed up and couldn’t take more than 2 classes they charged my credit card for 3 months I called to cancel and they continued to charge my credit card so I disputed the 4th month with my credit card company and went and spoke to Jason and 2 other ladies and they are giving me the run around and I’m receiving emails that I owe them $939.68 till now
We need to come together and boycott this business out of our neighborhood Nothing but Crookz

Source: Google

★ 5

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★ 1

Update: After speaking to bother Lisette and Kris who both said that they would get it canceled; still left with nothing. They are such scammers and I am not the only person they are doing this too. They avoid you to take your money. Don't trust them. This is such a scam.
If i could give them a zero I would. They are scammers and thieves. I canceled my Membership with MJ back in January. She assured me that it was canceled and here we are in May still being charged. We went through various outlets to get this canceled and were informed that they could be the only ones to cancel it yet when we spoke to them 3 weeks ago they said only corporate can do that. Worse place ever. I dont recommened anyone going there. We have screenshots of above conversation.

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★ 5

Michael's class on Tuesday night was great!

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★ 1

Changing to one star. Loved the class, but no communication with the people who work there. Their system messed up after only 2 weeks of a monthly membership and didn’t allow me to book anymore classes. I was told all they could do was give me a refund for the remainder of the month, which I was fine with. This was end of January. I’ve contacted them multiple times with no answer & no refund has been given. I’ve given them many chances but at this point it seems reviews are the only thing they are responding too.

Source: Google

★ 5

Been going here since September. Great experience, great coaches and friendly staff. Very clean environment and feeling the best I ever had in years.

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★ 5

Excellent studio! I signed up back in February 2020 right before pandemic and finished 150 classes already! Even when the classes were in parking lot I enjoyed every single class. All instructors are great! Manager Jason is very friendly and always answering questions and assisting when needed. Would definitely recommend this studio!

Source: Google

★ 5

2 weeks in the Club and I am more than satisfied with the level of professionalism and instructors experience.

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★ 5

This studio is immaculate and the staff is super friendly and helpful. Not to mention the coaches are amazing.
Unfortunately due to the pandemic, I had to cancel my membership for the time being. I was In contact with the manager Jason and he was very helpful and understanding to my situation. Although it was a process he was there every step of the way to make sure I was Refunded and my membership was cancelled.
I look Forward to being able to join again in the future!!

Source: Google

★ 5

The environment was welcoming and fun. The instructors were nice. Shout out to Jada-Rae!

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★ 5

Love the classes especially the instructor who did my intro Jada-Rae, great value for the price

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★ 5

Love it here, the instructors are very knowledgeable, the staff is welcoming and the studio is always spotless! Will be returning

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★ 5

Always a pleasant experience. Amazing space and staff. High recommend this location!

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★ 5

Phenomenal instructors who are dedicated to giving their all each class. I fully respect that they want to keep everybody safe during these difficult times and it highlights their desire to maintain excellent service. Immaculately maintained and solid service- I highly recommend.

Source: Google

★ 1

BE CAREFUL, DONT SIGN UP.
Watch out before you sign up, they don't inform you that you have a grace period of 5 days if you are not satisfied and want to cancel your contract , and they don't inform you that there is a cancellation fee of $100 and their excuse is they want you to set you mind on being a member for 3 month and that all the documents are done electronically is was said to me by the manager Jason at club Pilates (Richmond ave) so be careful moreover they keep saying they will have more instructors but they only have 2 which they don't tell you as well. They keep saying more instructors are coming but no one knows when.

Source: Google

★ 5

I absolutely love the Club Pilates in Staten Island! Such great instructors ( Tara & Christine) and warm people working there especially Lisette! She is so kind with guiding me on how I can incorporate private classes within my group classes. It feels like a family and I feel so great after my workouts! Highly recommend this place! The facility is very clean and they take great covid precautions!

Source: Google

★ 5

I absolutely love this studio!!! On top of having an excellent staff ,the facility itself was very clean. I was very happy the staff stayed on top of sanitizing the area and equipment so often. I was a little nervous to sign up due to a back injury that I have. The woman who assisted me, Lisette, went above and beyond for not only me but other customers in the studio. I physically feel so much better since going here. I highly recommend this place. You will not regret it.

Source: Google

★ 5

This studio is immaculate, I love the reformer classes. Lisette in particular is amazing, very informative and accommodating. I was able to purchase an unlimited package at a great value. I wanted to write a review to encourage others to go to Club Pilates on Staten Island. Love the place, love the staff.

Source: Google

★ 1

The worst place to do business with. They do not stand by their word. Asked to cancel my account within the 5day period and they sent it on the 6th day so I couldn’t even dispute this charge. FRAUD!! They lie to your face

Source: Google

★ 1

They steal your money! Do not go here!!!

Source: Google

★ 1

My God! I am not alone. Jason and Lisette are horrible business owners. Guess what, they never canceled my membership when I requested it and continued to charge me for 4 more months. Guess what, I will not give my money to them. I am going to court and I will win this case. They using COVID as a shield, but I am frontline worker/RN who worked through COVID and continue to work at the hospital. Shame on them to steal money from people and lying to our face

Source: Google

★ 5

Great spot. Only safe place holding outdoor classes on the island.

Source: Google

★ 1

Changed rating to 1 star!! I have been having trouble canceling my membership. They do not respond to emails and doesn’t return phone calls! And now they had sent a notice asking me to pay 2 months worth of membership after my request to cancel back in August.

Old review: Glad to be back! First day back since the studio closed due to the pandemic and they did a good job making me feel safe at the outdoor studio. Equipments and clients are 6 feet away from each other to observe proper social distancing. All equipments were sanitized after each class.

Source: Google

★ 5

Love the outdoor experience. Classes have been great.

Source: Google

★ 5

Source: Google

★ 1

This place is a complete fraud!

When the place just opened, I signed up to a monthly plan under false pretenses that there would be classes available for specific days and times. However that was not the case. My card was charged but I had no classes to go to. I called in several times regarding this issue and each time was told “someone will call you back”.
Weeks later, a class finally appeared, I tried to register through the app but system didn’t allow. I called in, and again, the response was “someone will call you back”. No one ever did.

After a month went by without being able to attend a single class, I was finally called back and told I would receive a refund. Guess what? They never refunded me my money. I had to handle it through the bank.

This is not how a new business should be operating and is certainly not the way to get clients. DISORGANIZED, UNPROFESSIONAL, FRAUDULENT establishment.

Source: Google

★ 1

STAY AWAY!!! They will lie to your face - and steal your money.

One “ free class “ just put your credit card right here in case and you want to sign up-

Never went to the class - found out Today I have been getting charger for months.

And let me tell you - I tried to reach out I get clicked on the phone when I tell them the issue. Unbelievable rude.

Source: Google

★ 5

I took my wife today to sign up for club pilates. The general manager jason Daniel's was amazing. He was extremely informative about pilates and the classes. They will be opening Feb 13th 2020. The inside looks great. They still have minor details to construct. The atmosphere speaks pilates. My wife was so happy to sign up.
They have unlimited pilates classes a month for $279. Which is an amazing price bc pilates with the machines is expensive.
It is located at staten island mall, right next to Dave and busters.

Source: Google

★ 5

Source: Google