★ 5

This gym was the best gym I have ever been to especially the workers over there they are so nice and helpful

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★ 5

Signed up for training with Steven. He is amazing and knowledgeable. Theresa the training manager was also very friendly and helpful. I had a great experience

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★ 2

I’m changing my review because it’s getting ridiculous. I understand it’s peak hours but the amount of crowding in the evening makes the gym genuinely unusable. Why is there a line to use a single machine?? There needs to be another Crunch in the area soon because there’s never gonna be a cap on how many people have this as their home gym. For most people it’s unrealistic to go during off peak hours because of jobs. The machines are good but what good is that if I cant even use them

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★ 5

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★ 5

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★ 5

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★ 4

Good gym overall, I am pretty sure this is the only gym around this area with platforms.
Has at least one machines for every muscle, and all the machines are pretty new and nice. They also finally fixed 2 of the platforms recently, got 3 good platforms now. Hoping they do more maintenance on it instead of waiting till its unusable to fix it or invest in better platforms

They also only have 2 olympic bars, so have to wait for the bars if thats the bar you need. I think there's also only 2 powerlifting bar, and a couple ok bar. But the bars with hexagon shape collar are pretty terrible. And no deadlift bars

Also not enough bummper plates and rubber coated to go around when it get busy.

Source: Google

★ 1

I do not recommend getting a membership here if you are interested in their sauna and steam room. It is always out of order and when asked about it, they say until further notice. They need to invest in better saunas and steam rooms.

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★ 5

Usually I never write a review, but I would like to share my experience with the BEST trainer that I ever have. His name is Marco.
He is professional, knowledgeable, and always attentive to my goals and form. Every session is motivating and tailored perfectly to my needs. I’ve gained strength, confidence, and a new love for fitness. Highly recommend Marco to anyone looking for real results!

Source: Google

★ 1

They are the big scammers.I visited only one time with my friend as a guest and the guy at the desk took my information and I never visited again.Today I find out they subscribed me to their membership via using my information without my authorization and asking me to pay 420$ even reported to collections.I am definitely sue them now for hurting my credit!

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★ 3

it’s a nice gym but can yall invest in a nice expensive sauna, tired of it being broken always. Can’t enjoy it.

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★ 4

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★ 2

Tanya is a horrible general manager.

If your response was to provide “transparency” it should mention how I didn’t ask for a signature on a falsified document. I ask for an email from Tanya to provide transparency on the contract and how it wasn’t broken in the 2 ways I believed it was. I mentioned why I declined the service after and how even then the contract was still broken. The service was far from professional, tanya was rude and dismissive.

I had concerns about the personal training program after the coach I originally signed a 6-month contract with became unavailable four months in. Teresa clearly explained the situation and offered alternative trainers starting the following week, but I no longer wished to continue since it would not be with the trainer I had worked with for four months.

Both Teresa and Manager Jonathan acted professionally, listening to my concerns and doing everything within their control before directing me to General Manager Tanya.

Unfortunately, Tanya was extremely rude and dismissive. She tossed a printed copy of my contract on the desk. I highlighted where I believed it had been breached, both because my original trainer (the service provider) was no longer available and because that week’s 60-minute session had not occurred. I didn’t ask for a refund for the payment I made 2 days ago but not to be charged further. Instead of clarifying the terms or pointing to relevant sections, Tanya refused to explain why I was not eligible for cancellation and ended the discussion by saying Crunch had lawyers and she didn’t want to speak further.

It is disappointing to see such unprofessional behavior from someone in a leadership position, especially when staff like Teresa and Jonathan demonstrate professionalism and care. Following that interaction, I chose to cancel my membership as well. Teresa and Jonathan handled the cancellations efficiently, encouraged me to use the sessions and time I had already paid for, and were courteous throughout then entire process. Unfortunately, I would not return to a business where Tanya holds any management position.

Source: Google

★ 1

I Had a premium membership for maybe a year, I stopped going here cause the sauna and steam room never works. And now 1-2 Years later I take a 3 day pass to see if everything is working and you guessed it, steam room and sauna is out of order. That should tell you everything you need to know. 0 stars

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★ 4

Big Gym, friendly staff 💪, Lose a star - parking lot way to small for this location (Don't Park in hotel lot, Might get towed 😕)

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★ 1

When the gym management would take VAPING or E-cigarettes smoking in the gym seriously? Even the trainers / cleaner saw members frequently vaping / smoking in the workout area, restroom, locker room, how possible they don't stop it. I go to gym for my health not for toxic chemicals from these disrespectful members. THEIR MEMBERSHIP SHOULD BE REVOKED IMMEDIATELY WITHOUT HESTITATION. Gym management should post WARNING SIGNS on vaping or e-cigarettes smoking inside the gym area.

Source: Google

★ 5

Has a parking lot which makes it great!! They have all the equipment I need and always clean. I love that I get use of the tanning bed included with my membership at a good price close to home. the staff is always around to help and very knowledgeable. Joesph was very kind and made be feel welcomed.

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★ 5

This place became my home in the past 3 years the start from Joesph to Mike to sav and everyone else are amazing people i love this gym. Check out ZEN for a smoothie after. My fav routine

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★ 5

September 13th 2025 it 10:24am
I just wrapped up my workout at Crunch, and I really want to express my heartfelt gratitude to the front desk staff, Daniel and Joseph. Their warm and welcoming customer service truly made my experience special, not just for me, but for my friends who I brought along as well. Your kindness and compassion shine through, and I want you to know that it doesn’t go unnoticed. Thank you for providing such outstanding service!

Source: Google

★ 5

I got a tour today, the gym itself looks amazing! Jayden was very helpful, only deal breaker for me so far was not finding a deadlift bar which is my main need at the moment, otherwise the gym has everything you need. I have my own deadlift bar but Jayden wasn’t able to tell me if I can bring it or not. Also over told that minimum I can sign up for is 3 months, with sign up fee almost as high as the 3 months worth of membership, i don’t agree with that. Not 100% if I will sign up based on some facts but hope this review helps others decide!

Update on first workout:
They have 4 deadlift/squat platforms, however it is being ruined by Olympic lifters dropping the weights from over head lifts, so deadlifting is not pleasant unless you are doing deficit, it’s fine for squats, they also have 2 actual squat racks in the main area which is not bad. Machines are cool, mostly modern, only negative is only 1 adductor and 1 abductor machines for the gym, way too popular and way too much space not to have atleast 1 more of each. Good bars and plates, trap bars, no deadlift bar however 100%, I’ve looked everywhere for it. They have a turf area, racquet ball court's, protein/food bar next to the front desk. They could use more accessories for cable machines, definitely seems very limited on what’s available. I like that the owner responded to my first review, however still confused how to reach out directly as workers in the gym don’t really have answers besides for memberships. Still going to leave 5 stars ⭐️ as far as gym layout and space, dance studio, just needs more regular maintenance on platforms and some investment in deadlift bars and cable accessories, but i can see it get a bit overwhelming when it is rush hour, as the space is not packed with machines either, so I can see people waiting and getting frustrated, so be mindful of the time you are training. It’s not perfect but it is a good gym!

Source: Google

★ 5

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★ 1

I recently decided to leave this gym due to a few reasons (not all of the reasons will be expressed in this review). Overall the gym itself is a cool spot but, it could be better- much better with maintaining proper gym etiquette; i.e. weights being slammed purposely and individuals not being addressed by gym staff and/or personal trainers. I witnessed that numerous times. This gym is 'loosey goosey' when it comes to rules. Another time I was stretching on the outskirts of the floor (on the bottom level) and two men were play fighting/boxing. About 10 minutes passed before a staff member approached both individuals and asked them to stop. Someone could've been long hurt by that time. A while back I signed up for a personal training package. To put it in a nutshell, I was left disappointed by how I was treated. I never finished my personal training sessions due to a lack of communication from a staff member that was supposed to be stepping in to finish off the rest of my training sessions. I will not mention names as I'm not here to hurt anyone's pockets BUT I ended up losing money from that experience. I lost over $250 (giving you a low ball park amount) due to a lack of communication from Crunch (including but not limited to- the Fitness/Personal Trainer Manager). I'm in process to see how this situation will be resolved as I derserve to have that money returned. All in all, this gym could do much better.

Source: Google

★ 1

Horrible. Gym is always crowded regardless of time of day. Parking lot is always full. People wait on line to get in parking lot, causing traffic for the tiny road next to it. Equipment is dirty and broken. Benches are always taken. Bathroom is disgusting and smelly. I’d rather go to Blink. Save your money!

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★ 5

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★ 4

Nice equipment clean most of time

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★ 5

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★ 1

Gym itself is pretty nice but the management and owners is terrible. I had a base membership and then they started charging more saying it was a price increase which they didn’t even warn me about. Couple months later they started charging me more again and when I asked them about this they said since I have been here long enough they charge me more. Absolutely did not make sense so watch out they do like to charge more money out of nowhere for you.

Source: Google

★ 1

I’m disappointed with the equipment availability at this gym. There is only one single handle attachment for the entire facility. I asked both the trainer and the front desk, and both confirmed that there are no extras. It’s frustrating, especially during busy hours when multiple people need to use it. For the price we pay, the gym should at least provide basic equipment in sufficient quantity. Very poor management and lack of attention to members’ needs.

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★ 5

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★ 3

Slowly moved the rating lower and lower.

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★ 1

Want to cancel my membership, several times, they state i have to come in to do so! Last time I was there, I ended up sick with Covid for two weeks! Once again, I would like to cancel my membership from Crunch fitness! BRO104407

Source: Google

★ 5

cool gym🏋️‍♀️💪🏋️‍♂️💪

Source: Google

★ 5

Great service from Daniel and Mercedes had a billing issue and they were able to resolve it quickly with no problems thank you

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★ 1

I am extremely disappointed with the service I’ve received over the past three months. I have attempted to cancel my membership multiple times, beginning in April, and despite speaking with several managers — including Tatiana — my account continues to be charged without my consent.

Each time I call, I am told that someone will follow up, but I have never received a single callback. Most recently, I spoke with a representative named Lui, who was not only unhelpful but also rude and disrespectful.

This continued negligence and unauthorized billing is unacceptable and, frankly, feels like fraud. I am now left with no choice but to pursue legal action and report these charges to my bank as fraudulent.

I strongly urge you to take this matter seriously, cancel my membership immediately, and refund the unauthorized charges. I expect a written confirmation of the cancellation and refund without further delay.

This level of service is disgusting and reflects incredibly poorly on your business.

Source: Google

★ 1

Staff is nice but the manager Tanya is very unprofessional and aggressive. I canceled my membership 2/28 and the receptionist confirmed it but still kept charged for the service that never received. Manager had no time to explain why my first cancellation application was not (now attention) APPROVED and snatched the second form stating that it’s their form where they put my personal information and asked to sign it… Terrible management - basically the place is scam. Crunch will do everything to charge you with canceled application in the system. if you want your rights to be infringed - Welcome to Crunch.

Source: Google

★ 1

To Management: 2nd floor - Zumba Class - The HVAC cooling system is not working properly. I can't come to class because I'm afraid of fainting from the stuffiness and heat. Take action! Please!

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★ 1

This place has a really tiny parking lot, not nearly enough to accommodate the people who go there for fitness. It also has a really shady marketing tactic when it comes to cancelling membership. They will charge you a lot just so you can back out of the membership. It’s ridiculous and stupid. Also, the staff isn’t that great, lack of support and professionalism. This place is a big Rip-off for some important reasons which I mentioned.

Source: Google

★ 1

Nick at the front desk was rude as hell omg the second me and my friends walked in he was like Nope nope we can’t take all of u….like ok ceo of crunch ur doing way too much for 15$ an hour. but then another employee didn’t have an issue and gave us the forms…. so what is it nick? We left anyway cuz apparently u gotta be 18+ at this location. Nick gotta take classes on customer service tho🙏

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★ 1

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★ 4

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★ 5

I absolutely LOVEEEEE this gym. All the staff are so nice & welcoming they make you feel noticed and important. i switched over to this gym and i am so happy that i did. Everybody there is great especially Johnathan , Mercedes , & Wanda. Everybody there is so knowledged on gym life which i'm still learning and they point me in the right direction. I love th classes 2 floors saunas steam room tanning beds massage beds ETC they offer so much !! The atmosphere is absolutely incredible and so well kept and clean. i can go on writing a novel on this gym i just LOVE IT SO MUCH. CANCEL YOUR MEMBERSHIP WHEVERE YOU ARE AND COME TO THIS CRUNCH. ITS ABSOLUTELY THE BEST.

Source: Google

★ 5

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★ 5

Good gym & good smoothies

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★ 5

Not a bad gym, it honestly has a lot of machines and everything. Can do a decent workout here.

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★ 1

crowdy, few space, few mashines

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★ 5

Wanda was extremely helpful with my membership. She really went above and beyond. She also helped me with my cancellation(nothing negative about the gym.) if you need anything ask for her,

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★ 5

Signed up yesterday. Great experience with front desk very Helpful, Nicolae also gave me a tour and it was great.

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★ 5

Great gym great front desk very helpful.

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★ 5

i just love the atmosphere and the cleanliness of the place. also the staff is very friendly, especially Mercedes.

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★ 1

various uncomfortable and unsafe conditions, including:
- rough housing/ fighting on the turf
- Members vaping
- Shirtless patrons
- poor security

management was extremely unprofessional about my concerns, made fabrications, and refused to connect me with an owner.

I highly recommend crunch generally, especially south slope, but this location does not meet the standards that I have experienced at the other crunch gyms throughout NYC at all.

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★ 2

Kinda tired. Looks like the old NYSC with a little lipstick.

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★ 4

Not bad, many spacious

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★ 5

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★ 5

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★ 5

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★ 5

We had a great experience talking with Wanda the manager at Crunch Bensonhurst. She was very helpful and gave us a great experience in her gym, helped us set up membership for me and my father and made the process very clear and simple. She is great. Looking forward to working out at crunch.

Source: Google

★ 1

Overcrowded, almost impossible to find parking. Ridiculous polices

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★ 5

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★ 3

No matter how much I work out, the sauna never works.

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★ 2

Sauna has not been working for over a month and steam room never works. One of the reasons I come to this gym. I am seriously considering switching gyms if it’s not fixed soon!

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★ 2

I joined the membership since December 2024, the steam room only worked in about 10 days, and the sauna broken a month ago. Poor management

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★ 5

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★ 5

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★ 5

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★ 5

Уже шесть месяцев посещаю зал все нравится,но жаль что не всегда работают кабины сауны

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★ 1

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★ 5

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★ 1

I was moved to another state and I texted them via email I give understanding about my job that I was urgently transferred. I have near my crunch but they said it’s not possible to transfer this membership to that location even though it’s looks same crunch with same name. I’m not satisfied with service I called them 1 weeks before to cancel even in advance but the front desk said the management will call you back - they didn’t. It’s been one week and today they’re saying I need to pay yearly fee too. I didn’t recommend for people who looks for work promptly and responds to the message for a long time seem to specially wait until the payment is made and then go out into the light. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Source: Google

★ 1

Crunch Fitness is a complete scam! Dealing with this gym was one of the worst mistakes I’ve ever made. Just check Google or TikTok—there are countless people with the same horrible experience.

In my case, they kept charging me a ridiculous amount of money even though I wasn’t able to go to the gym. When I called, an employee told me I had to pay past-due charges before I could cancel. I paid, thinking that would be the end of it—but it was a lie. They still forced me to go in person to cancel, completely contradicting what I was told on the phone.

I thought that if I just stopped paying, they’d leave me alone, but instead, they sent my account to collections, putting my credit score and financial future at risk! If I had known how shady and manipulative this company was, I would have never signed up.

Crunch Fitness is nothing but a money-hungry, predatory business that traps people in never-ending contracts and damages their finances. If you value your time, money, and credit score—STAY FAR AWAY!

Source: Google

★ 5

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★ 3

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★ 3

Decent gym that has undergone several name changes over the years. Gets crowded in the pm.

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★ 1

Liars! They've overcharged me for 1 month of personal training, while my agreement was for 3 months, and I've terminated it on time (I have a cancellation request copy) in order to avoid automated renewal. It's been 2 months from the overcharge date and I still can't get my refund back. I went and spoke multiple times to the PT Manager Derek, his literal words were "you should get your money back on your account any day soon" and they never came back. He also promised to call me regarding the status of my refund, which he never did. The General Manager as well never gave me a call back as the receptionist promised. She is never available, seems like she is avoiding me on purpose. On top of that, they are lying to my bank by providing forfeited evidence, so I can't dispute that charge, and when I called them again on 02/15 at 2 pm I was again lied to by their manager that they sent me a refund on 01/18, which obviously never happened. I plan to contact local authorities, that is considered a robbery. The most outrageous thing is that I've been in the PT program together with my friend, we literally cancelled the same exact day together, and she endured the same exact experience, however her bank was able to protect her

Source: Google

★ 5

Great gym!

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★ 5

I’ve been working out in this building for 39 years. It’s changed hands a few times. Crunch is by far the very best. The staff is friendly and supportive. Especially, Mercedes who always is welcoming. Derek is the head of the personal trainers, he has been very supportive. Recently, I spoke to the manager Tanya about getting more stability balls. I was amazed how quickly she was able to get them. There was also an issue with a machine that I use. That too got taken care of. She gets things done!

Source: Google

★ 5

Great gym! The manager Wanda was very sweet and helpful.

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★ 5

From all the years I’ve been to this location it was a fun fitness journey for me unfortunately I left Brooklyn and moved out. To cancel my membership it was the easiest of them all, all thanks to Wanda! Most down to earth person and straight forward too! Thank you Wanda for treating me well with my cancelation plan! Will be back if I ever come back to Brooklyn because of her!

Source: Google

★ 5

Gym is very clean and staff is always very attentive and friendly. Wanda the manager was very helpful with an issue that I had with my membership status which she helped resolve.

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★ 5

Excellent for $50 each month my subscription ❤️
Thank you trainer Ariel for your work, I feel like I’m getting stronger day bay day ✨ definitely recommend
Also I see how someone every hour cleans whole exercises equipment, btw

Source: Google

★ 5

This morning I visited Wanda one of the managers to sign up for Silver Sneakers. I'd like to thank her for her quick response and professional assistance as she always provides to me as a member here. She is an asset to the club and the local community.

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★ 5

Went to Wanda about a membership concern and she was able to help me as best as she could. She has great customer service and really tries to come up with the best solution.

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★ 5

Great gym. Great staff. Special shoutout to Sav at the front door for always being helpful and welcoming every time i step foot in the gym.

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★ 5

Amazing staff ! Wanda was very helpfull and professional

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★ 5

🌟🌟🌟🌟🌟

I recently had the pleasure of interacting with Wanda, the Assistant General Manager at Crunch Bensonhurst, and I must say, she is absolutely amazing at her job! From the moment I walked in, Wanda's professionalism and warm demeanor made me feel welcome and valued as a member. Her attention to detail and ability to handle any situation with ease is truly impressive. Wanda is not only reliable, but also goes above and beyond to ensure that every member has a positive experience. It's clear that she genuinely cares about the community and the gym's success. Thank you, Wanda, for your exceptional service and dedication! Crunch Bensonhurst is BEYOND lucky to have you!

Source: Google

★ 5

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★ 5

Today it was my first time in the gym, The front desk team was very friendly , Nicolae explained to me everything about all the gym perks and what you get for every tier of the membership.

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★ 5

Love the variety of group classes provided at Crunch Bensonhurst. And would like to thank one of the managers, Wanda, who helped me resolve an issue with my account. She was caring, understanding, and is an asset to the team!

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★ 5

Awesome gym! Mercedes is wonderful! So sweet and always so helpful

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★ 5

Best gym around! Mercedes is super helpful and kind!!

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★ 1

The male ego at this gym is unbelievable. I was there for less than an hour and faced disrespect twice. First, a group of grown men (in their mid-forties!) were supersetting multiple machines during PEAK hours. When I tried to use one, they shouted, "There's a line! You have to wait!"—completely inappropriate behavior, which I ignored and continued using the machine. Then, a group of aggressive broccoli heads, clearly on steroids, kept slamming their dumbbells on the floor, nearly hitting me multiple times. This place is unsafe and unpleasant for young women.

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★ 4

Not my home gym, but very accommodating here. Friendly and professional staff. The only reason this didn’t earn 5 stars is because the restrooms could use a little work in terms of cleanliness, especially at peak hours. Additionally, if you are visiting via car, parking can be difficult due to the limited parking spaces.

Despite this, I still had a fantastic workout here for the few days. This location can get very busy, as such, equipment may have long wait times but the other members were very friendly and shared when appropriate.

Very special shout out to Jonathan who accommodated me despite this not being my home gym (with a 3-day pass).

Source: Google

★ 5

I want to take a moment to highlight the exceptional customer service provided by Wanda at Crunch - Bensonhurst. Her humane and personal approach truly stands out. Wanda’s dedication to and genuine care for clients creates a positive and encouraging atmosphere. She is an absolute asset to the team!

Source: Google

★ 5

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★ 4

I’ve been going to this gym for over a year consistently now, and a big part of it is due to the encouragement I get from the community, especially my trainer Grace Rivera. The gym itself is clean and has all the machines I need.

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★ 5

I’ve been at Crunch Bensonhurst for almost 2 years now. Now all my family trains and has found a community there. The lynchpin for us there is trainer Grace Rivera. She has truly changed our lives with her holistic and customized approach to not only training but wellness. Our entire family train with her from twenty to sixty year olds. When I was deciding on a gym, I first shopped for a trainer. I chose Grace because, I mean, just look at her. It’s clear she practices what she preaches plus she’s also competed.

As for the training: Our training sessions and meal plans are all customized to each of our health goals and situations. I’ve had several trainers through the decades before Grace, but this is the first time I can truly say I have sustainable results, and the knowledge of how to workout and eat on my own. She’s encouraging without letting you slack off. She’s good at reading what you can and cannot do. You’ll constantly be reminded and learn of keeping good form. She’ll help you build your abilities and faith in yourself. She’s also build a community amongst her clients. She encourages us to work together and keep each other going. Grace Rivera is really many steps above previous trainers I’ve had.

Aside from trainer Grace Rivera, the culture at this gym is good. The management is very proactive and it shows that they have well thought out processes in place, particularly Tanya. Facilities provide for a more complete wellness treatment than most gyms. For ex: hydro massages, saunas, a health bar/cafe. Varied and fun classes to incorporate. And clients are generally polite and share.

The only con for me and it’s IMHO is that parking is sometimes a scary situation. It’s hard to see if there are any spots in the left lane from the entrance. Maybe a mirror on the building would help. But really it’s that clients don’t follow proper etiquette. Sometimes people cut the waiting line by entering into the left aisle when people are lined up waiting in the right aisle. And some park in non-existent, made up spots and block access. These lead to arguments. Perhaps some etiquette signs and a building mirror to see the left aisle may help.

Source: Google

★ 5

Richard was nice and showed me around and the gym is always clean and good employees

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★ 4

Clean, good equipment, and good vibe

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★ 4

I've been coming to this gym for about 2 years. It has a lot of facilities to offer. The ones that I took the most interest in were the punching/kicking bags (for both boxers and kickboxers), the 4-wall handball/squash courts, and platforms for olympic weightlifting.

My only complaint is that these platforms are very dented and I would love for them to be repaired. My guess as to why they get damaged so frequently is because people use the the black 45lb plates and red 45lb plates. Those plates are not bumpers and are not meant to be dropped on the platform. I think there should be a sign that says "BUMPER PLATES ONLY". If it were up to me, I would relocate those red 45lb plates to the turf area and I would love for this gym to order more blue 45lb bumper plates for the platform area.

Aside from that, very solid gym. The people are really nice and I'm impressed at the community Crunch Bensonhurst has fostered.

Source: Google

★ 4

Very nice gym. A lot of equipment.

Con:
Closing hours. On weekends, gym closes at 6 PM. I’ve missed out on several sessions due to gym closing so early, due to work on the weekends.

Parking is difficult in the lot during certain hours.

Source: Google

★ 5

Crunch has been my gym since it's opened and I've rarely run into any issues. Spacious with plenty of weights and energetic classes. On the rare occasion I ever have an issue the staff is always nice enough to help. The manager Wanda has always been helpful and resolves all my issues!!

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★ 5

Crunch Bensonhurst staff is really nice. It’s always nice to talk to Daniel and Jonathan at the front. They make the gym fun!

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★ 5

Daniel at the front desk is one of the best guys helped me find my phone and keys.

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★ 5

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★ 5

Sav was great and a big help

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★ 5

I love this gym! Mercedes at the front desk is always so friendly and accommodating. Elissa is a kick ass trainer!

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★ 5

The best part of coming to this gym is entering the women's room and finding everything impeccably clean, especially the bathrooms. The cleaning ladies work incredibly hard and are always super nice and friendly, maintaining the gym in pristine condition. Their dedication truly enhances the experience for all members!

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★ 5

I got the best PERSONAL TRAINER— TIFFANY MAI!!!! Wooohoo 🥳 so glad to reach my fitness goals and get my life back again. She will train train you like a dawg. Not for the faint of heart

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★ 5

I love this gym !!The staff and community are super warming and welcoming , especially Mercedes. The gym is always clean! Every morning when I walk in she always greets you with a smile and always willing to assist. When I signed up, Mercedes explained to me the different types of memberships they have. If I had any doubts she didn’t hesitate to help! She made signing up to the gym easy! Mercedes is the best!

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★ 5

I came in lost not knowing how to take the next steps in my gym journey and employee Nick helped me out. He was so knowledgeable of everything and gave me so much motivation to want to start asap. He was very nice and cooperative thoroughly explaining every part of the membership and the gym. I was impressed. Really appreciate him and the gym is beautiful.

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★ 5

Such a great gym and nick, nick helped me so much he would help with advice and show me the right way to do things and he also had answers to everything and when it came to doing his job he always was and that’s my favorite part about going to that gym

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★ 5

Been a member at crunch for a few months now and I absolutely love it! Everything is always clean & everyone is super friendly. Love seeing Mercedes every morning for daily motivation! 10/10 would recommend crunch fitness Bensonhurst 😊

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★ 5

I used to be so scared about going to the gym and feeling out of place but Mercedes helped me get over that fear with her amazing personality and made me feel welcome! love coming to the gym especially when I see her face!!! 🤩🤩🤩

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★ 5

Mercedes is very nice

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★ 5

This is the best gym on the planet the whole staff is amazing. The lady at the front desk Merceds is amazing!

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★ 5

Source: Google

★ 5

I love this place, its so judgement free and the place is really clean amd nice. The people here are very nice and helpful and the workers help out with any questions. I definitely recommend this gym to anyone considering going to the gym!!

Source: Google

★ 5

When i first signed up daniel gave me a quick tour and helped me out sign up aswell and made the experience really enjoyable and gave me beginners tips as well in working out and its been already and month and its great here and the staff super nice aswell

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I left previously 1 star review until I met Wanda. She is super professional, nice and welcoming person. She has explained me the cancellation policy and helped me to cancel 3 accounts. If you are planning to sign up please sign up only with Wanda. As she is gonna explain the policy step by step so you will not get confused like me. I wish before signing up online I went there physically and spoke to her. To the Crunch Management: Wanda needs a raise and you need to hire more people like her. She did the job for everyone! The front desk and Maria ( I guess she is a membership manager) they couldn’t do their job, I have spent my time and nerves until I met Wanda. Im so thankful to her for being patient and always being helpful.

Source: Google

★ 1

Source: Google

★ 5

I’ve been a member of Crunch Fitness for a while now, and I can confidently say it’s one of the best gyms I’ve ever joined. From the moment you walk in, the energy is contagious. The gym is always clean, well-maintained, and equipped with a wide variety of machines and free weights to suit any fitness goal.

What sets Crunch apart for me is the inclusivity and friendly atmosphere. Whether you’re a beginner or a fitness enthusiast, everyone feels welcome. The staff is incredibly approachable, knowledgeable, and always ready to help. They’ve created a space where working out feels less intimidating and more empowering.

The group classes are a huge highlight! There’s something for everyone, from high-intensity interval training to yoga. The instructors are enthusiastic and make every class engaging and fun. Personal training sessions are also top-notch, with trainers tailoring workouts to individual needs and goals.

Another big plus is the flexibility in membership options, which allows you to choose what fits your lifestyle best without breaking the bank. The judgment-free environment truly lives up to its promise, and it’s refreshing to work out in a space where everyone feels supported.

Overall, Crunch Fitness strikes the perfect balance between affordability, quality, and community. If you’re looking for a gym that inspires you to reach your fitness goals in a fun and supportive environment, I highly recommend giving Crunch Fitness a try!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I wasn’t thinking on signing up again until I met Wanda who was helpful and more than knowledgeable with everything enrolling me into the membership she’s the best thank you

Source: Google

★ 4

Source: Google

★ 5

This building went from being the worst gym in the area (NYSC) to being the best in the Area (Now crunch) big respect to them. A very solid gym. The membership is as low as $1 a day if you pay for the year upfront. Not bad at all

Source: Google

★ 1

服务态度巨差，在前台结清所有钱说没给，给了过帐证明，又说这个没给那个那个没算，不推荐这家，人巨多

Source: Google

★ 5

Source: Google

★ 5

I came in to discuss my membership and manager Wanda was a great help with explaining everything and having the best outcome.Thank you.

Source: Google

★ 5

This gym is really nice and I think that the colors add a vibrant atmosphere. Front desk is for the most part helpful with miscellaneous things.

Pros:

Very good and lively energy with a mix of youth, more experienced lifters, as well as senior citizens (except the ones who smell like death, you know who you are time to use deodorant or perfume :))

Dumbbells go up to 150 lbs.

Nice area with artificial grass and more calisthenics/flexibility based activities.

Although I’m not a part of it, there seems to be a lot of classes and training, whether group based or one on one.

Gym is clean, machines are more or less refurbished or refined.

Decent pricing.

Gym closes at 11 pm on weekdays minus Friday, so while not 24 hours it does end decently late for the most part.

Has a handball court but four walls style.

Cons

Extremely crowded around 4:30 pm till 7:30 pm ish.
- To be expected since there’s a combination of people coming from work as well as school

Bathroom/lockers can sometimes use a little work in terms of cleanliness

Lack of machines and equipment, especially D handles. Often times you will need to share equipment with others. I think with this amount of volume, management should strongly consider adding an additional floor or more space overall.

Classes take up a large space in the area mentioned above at around 7ish so you are not allowed to enter the premises during this period.

Gym closes early at 6 pm during weekends and 9 pm on Fridays which is not the most ideal.

Not really a con but maybe add a basketball court to add variety.

Despite being refurbished and clean, items often times go out of order due to breaking down.

All in all this gym certainly gets the job done but could use some improvements. 4.5 stars but can be rounded up. I can definitely see why people may have complaints about this gym though.

Source: Google

★ 5

Source: Google

★ 5

I really enjoyed my workout in this gym.

Source: Google

★ 2

Super packed all the time. I'd rather pay more and have less people.

Source: Google

★ 1

Source: Google

★ 5

Wanda set me up with membership so quick I was still able to beat rush hour traffic. Made my day even better

Source: Google

★ 5

Amazing 🤩

Source: Google

★ 5

Source: Google

★ 5

I struggle to understand what the negative reviewers are unhappy about. The gym is fantastic: from the weight variety to group classes. You should be mindful about the time you come in to workout, since after 4pm on weekdays it tends to get more crowded. But I don’t know a single gym that doesn’t get crowded at those hours.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

This gym is very welcoming and everyone is super helpful if you need help with a machine or anything of the sort. I would definitely recommend joining the community.

Source: Google

★ 5

Source: Google

★ 4

I have been working out here for a year. Clean gym equipment and parking is great

Source: Google

★ 4

Source: Google

★ 4

Overall great gym, diverse and maintained equipment. Major downside is overcrowding, no much can be done about that, but at times theres a severe lack of benches. Sometimes people might take them all over the place leaving little to none left in the main bench area. Would be nice to add 4-5 more

Source: Google

★ 4

i had payment issues for over a year (throughout) and after calling with crunch several times without having the issue resolved..i decided to cancel my membership. Wanda was great help and very understanding when I explained the situation to her.

Source: Google

★ 5

Source: Google

★ 5

Great gym and staff especially Ms. Wanda (Manager), who is very helpful, efficient and professional.

Source: Google

★ 5

Despite a miscommunication between team members, Tanya stepped up and resolved the issue with remarkable efficiency. Her ability to navigate and rectify the situation was impressive. Tanya did a phenomenal job, showcasing her exceptional skills and dedication. She is truly amazing!

Source: Google

★ 4

Crunch took it over the NYSC and made much more improvements. Shout out to its cleaning crew keeping it clean! Appreciate it changed it's foam rolls after complains. It's one of the better gyms in Brooklyn.

Source: Google

★ 4

Nice gym. Definitely better than Planet Fitness. There are a lot of machines and a lot of space in the gym, unlike in PF.
You can pretty much find all the equipment you might need. However, I mentioned that the gym does not have lifting straps and ankle/wrist cuffs. So, bring those yourself

Source: Google

★ 5

Great gym and amazing staff! I really recommend Stephanie as a trainer. She is very on top with my nutrition and makes sure to keep me in check. She deeply cares about her clients and makes sure to satisfy their needs. She’s incredibly nice and very knowledgeable in her field!

Source: Google

★ 2

dirty, no music, and the most important - HOT, not enough air. I can’t finish the workout because it’s very hot. Managers don’t care about people

Source: Google

★ 1

Took me over an hour to find parking absolute disgrace of a parking lot. Get rid of Wanda or keep losing guests

Source: Google

★ 5

I needed to cancel my gym membership because I was shipping out with the army. The assistant manager Wanda Dryer was incredibly helpful and made the process smooth and easy. She was very understanding of my situation and handled everything quickly and professionally. I really appreciated her assistance during this time.

Source: Google

★ 1

Sauna been broken for ages, that’s what I use to come to gym for now it’s gone forever. Whoever is breaking it please terminate their membership and never let them in the gym. Just find out who’s breaking it and let us enjoy our time in crunch we need the sauna back.

Source: Google

★ 5

very helpful and friendly!

Source: Google

★ 5

Source: Google

★ 5

Wanda and Tanya were really great with their customer service! They helped make the whole process easy and quick! Love this location! There is much space and a lot of free weights!

Source: Google

★ 5

Always great service and a very welcoming environment. Tanya is a great person and always looks out for their members.

Source: Google

★ 5

Great gym, nice people, and a fun enviornment to work out in!

Source: Google

★ 5

Very good!

Source: Google

★ 1

Horrible establishment. I had an incident in which one of their cable machines unhooked which caused me an injury (chipped front tooth). Clearly the machine was janky and they didn’t bother to replace it and instead used a ZIP TIE to “fix” it and keep the clip in place. This is obviously negligence from their end and they really didn’t care.

The way they handled the situation was awful, no formal apology or anything. They even had the audacity to keep charging me for a membership. They even had an investigator reach out to me without my consent and without letting me know beforehand. Like hello?! You couldn’t be bothered to maybe give me a heads up?! Why is a rando texting me to meet up?! What is there to investigate? There is CCTV in the gym!!

I don’t encourage anyone to go to this horrible location. If you are serious about the gym, go somewhere else where they maintain their equipment. Bye!

Source: Google

★ 5

EXTREMELY clean gym. Staff very helpful and friendly.

Source: Google

★ 4

Source: Google

★ 1

This club does not actually provide the services advertised. The sauna, and steam room are permanently out of order. All the lockers are broken or unusable bc they are locked in the open position.  Also there are mobs of teenagers hogging the machines making it impossible to workout.

Source: Google

★ 5

Wanda is the real deal! Huge gym. Recommend during non peak times.
A wide assortment of equipment for price!

Source: Google

★ 1

Worse place.

Source: Google

★ 1

This place it's getting worse and worse for long time the sauna had been closed same with the steam room. Same cheese with the lockers. And now the rest room!!!!!!????? What the heck is happening. What's next???? But the payments still going through. They don't give sheet.

Source: Google

★ 1

By far the worst gym in all of south Brooklyn. Not only is it dirty and overpacked, they have scheduled classes in the middle of the workout area on the 1st floor, making that whole room off limits to anyone who wants to work out in the evening. They even blast their own music during this time that you can still hear through your noise cancelling headphones. They make it impossible for you to cancel a membership, impossible to freeze a membership, hard to communicate with, and overall feels like they’re scamming you when you try to talk to them. Every other gym I’ve been to has never once pulled the type of stunts the management at this gym tries to pull. Also - this is not a real Crunch gym. It is a privately owned gym - when I reached out to Crunch’s corporate office they stated there are an abundance of complaints about this location, and that they are privately owned NOT by Crunch.

Source: Google

★ 5

Wanda and the rest of the staff are very helpful and nice! Great maintained equipment and clean space!

Source: Google

★ 5

Update: phenomenal gym

Source: Google

★ 3

Mediocre gym. If you are about to cancel the membership, they will still charge you for the next month bill due to their 30 days notice. Also when I signed up there was supposed to be a month free trial, but only lasted 10 days because I signed up on the 20th of that month??? Be minded!

Source: Google

★ 5

Source: Google

★ 2

Everything is excellent, for now.

Updating review after 3 years. This place needs new management and improvements.

Source: Google

★ 1

Wanda is worst manager and so is her personality. worst person I have ever meet. Crunch fitness make 200 page contract where somewhere is hidden that you cant cancel membership. I’ve never been even once and they are charging me for 250$ total. Just to know for 250$ you can use GYM for 8 month with 30$ plan and they are charging this me for 2 month plus membership plus bla bla that you can’t cancel. I’m explaining I never used your GYM I want to cancel and that worst manager ever Wanda is like now you can’t, you signed contract , you have to pay for year and showing me a book size papers as a contract with smile “I tricked you” she don’t know how to deal with people.

Source: Google

★ 5

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★ 3

Source: Google

★ 1

With that manager you will lose your customers better for her to sell orange on belt parkway. She is not manager person.

Source: Google

★ 1

Bad neighbors. Stream of cars into their parking lot constantly impedes traffic from reaching BJs which is the next right.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Wanda was a huge help, very kind and courteous.

Source: Google

★ 4

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★ 5

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★ 1

Source: Google

★ 1

Horrible Parking
Horrible Staff

Source: Google

★ 1

This place is dirty and run down. The bathrooms are gross. Showers are worse. No soap at all. Not even a shelf to rest your own bar of soap.

Source: Google

★ 5

Staff is extremely kind, patient and supportive! Wanda, the manager at this location, helped me with an issue I had super quickly and went above and beyond to make sure I was happy!

Source: Google

★ 1

Super crowded, no parking, locker rooms smell awful!

Source: Google

★ 5

Highly recommended! clean facility & great staff.

Source: Google

★ 1

Source: Google

★ 4

Поставил бы 5 звезд. Но под вечер все тренажеры грязные и в жиру. Не пропихнуться от наплывала посетителей. Нужно ограничивать посещение после достигнутого лимита ☹️ но хоть гости приятные 🙃

Source: Google

★ 5

Great gym!! Miss Wanda has excellent customer service

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Very nice gym

Source: Google

★ 1

Im changing my positive review, because conditions changed for the worst...
*Gym has been overcrowded, never can get on a cable machine or a bench.
*Sauna in mens locker has been broken for entire winter.
*Always broken machines
* open until 6 on weekends others are open much later
*Never any parking available
*no paper tissues in mens bathroom, in the manhattan crunch they give out towels!!

Manager is greedy overpromoted now the gym is extremelly packed but the extra profit is being wasted.

Fix sauna, keep the gym open until 8 on weekends and maybe it wont feel like a money grab

Source: Google

★ 5

Source: Google