★ 1

(March 4th-ish 2024 ) Been here 4 years .. space staff and location are really great . Staff has been great !!

The management changed around Sep last year and since then a lot of the important machines have been falling out service, and not being fixed. Been constantly checking in with progress and the answer is always” they just came,they are looking into it, they are seeing, this location is next on the list ect “ . It’s been over 3 months of no real functioning leg extension machine just to name one. Adjustment Caps are missing as well.

So I’d check on what works before signing up.

(Just updating, from a month-ish ago some more machines Have fallen out of service ( a weight machine and 2 treadmills ) … a staff member said new machines are coming in another month or 2, but was told that that would happen in Feb … so yea, place is a mess atm unfortunately. Not sure what to do

6th of August update … still waiting for the new equipment( been saying it’s coming any day for the last 8 months ) …. Stuff is working but still plenty machines that either don’t work or very difficult to use). Staff has been great, but they are over justifying the lack of timely repairs and delays in equipment.

Update for Oct 23rd … same same .. plenty of machines are either offline or half working . The “new equipment “ replacing the half broken equipment promised is still nowhere to be seen. Going in 10 months of “yea it’s coming in the next 2 months for sure “.
Wish I knew how to make this location more of a priority ( reminds me of when they didn’t have hot water for 7 months last year.

Feb 7th

Staff is still great! But non of the machines have been replaced .. and each week more fall in to “ out of service category” … they also just changed the shower nozzles and there is no pressure or volume anymore( at least there is hot water.
Latest is new equipment ain’t coming till May time …
Which wouldn’t be the end of the work if they fixed stuff.

Would love to find out how to advocate for this location !!

March 30th 2025 …

Hot water has been out for over a week.. I don’t understand, one can hardly imagine this happening in a Manhattan location !!!!
How does one advocate for this place?!?!?

Corporate can’t be contacted and should step up !!! This hot water on and off thing has been going on for ages !!!!!
Really disrespectful at this point.

Nov 6th 2025

The showers haven’t been working for the last week ( 7 full days !! ) again !! .
I don’t know who so responsible for this stuff . But it’s not okay for a gym to not have running water for that long. Why does it take 5 days for a plumber to just show up and another 2 weeks to get somthing fixed ?
This wouldn’t happen at a Manhattan location !

How does one advocate for this location ?!?!?? .. there dosent seem to be anyone home !

cooperate doesn’t seem to value the folks here.
This is a silly reoccurring problem

Nov9th

Finally fixed!

Nov 24 th

Hot water is once again NOT working …. Been 4 days … staff has no idea what’s going on. Let’s how how long it takes this time ….
It’s really a joke at this point
Management be dropping the ball.

Nov 26 th

Took em 6 days … but way faster hen last time 💪

1st dec 2025

I was mistaken . Hot water isent working … sign says will be fixed by the 5th ..

Source: Google

★ 4

Source: Google

★ 5

I LOVE THIS GYM so much beautiful motivation and so huge never really overcrowded so far!

Source: Google

★ 5

Source: Google

★ 5

I recently switched gyms and came to Crunch Crown Heights. Best decision I’ve made in a while. The staff is SO friendly, attentive and helpful. They answer all of my questions with knowledge and patience. I really feel like my workouts are way more productive. My trainer Roleel is the absolute BEST! This is a great place to work out and build community 💙.

Source: Google

★ 4

For over a year I've been going to Crunch and have had the pleasure of doing PT with Devin. My goal was to lose weight before my birthday, to start eating healthier, gain muscle and love the gym again. Thanks to Devin’s consistent encouragement, guidance, and ability to make workouts fun, I not only reached my goals—but surpassed them. For that I am forever thankful and grateful for Devin and Crunch. ✨

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 2

This gym is possibly the worse crunch location available in Brooklyn. A lot of damaged equipment, most staff are unfriendly, the ladies bathroom is unkept, showers look dirty, bathroom is missing lights. Most people that come here sit on the equipment and socialize. I hate coming here but sometimes it’s my only choice

Source: Google

★ 1

There’s more treadmills here than anything else & practically only one machine of everything else so busy hours is a nightmare. The first and only gym I’ve seen with just one smith machine. Despite there being multiple floors the layout is poor and space is very limited. I was out of town & needed a gym to drop in so I purchased a day pass. Most disappointing $10 spent.

Source: Google

★ 1

tengo 2 meses que me mudé de NY, me fui a final de Junio y acabo de enterarme que este gym a seguido cobrando membresía de mi tarjeta aunque yo PERSONALMENTE CANCELÉ LA MEMBRESÍA en el "front desk", no sé fien de este gimnasio, ya había leído que hacían esto y por eso personalmente cancele la membresía para evitar cargos y aún así me lo hicieron igual y siguieron cargando montos en mi tarjeta!

Source: Google

★ 4

I've been going to this location for almost two years; its strongest selling point is that there aren't really any other options. The front desk people are friendly, attentive, caring, and do their best. Most of the staff, including personal trainers, are just as friendly. However, the personal trainers need to be more universally informed about nutrition, form, or developing personalized fitness plans. The shower stalls look like they haven't been renovated in a decade if not longer, and many of the lockers are broken so you need a thick enough lock to hold it or else the locker pops open while remaining locked. The worst part is that I waste a lot of time on the floor looking for weights because the weights are constantly messy, missing, and disorganized, and many staff don't know the correct weight of variable equipment, which makes it difficult to measure the proper volume. I asked a PT trainer to explain the difference between the machine row and the mid row; they couldn't give me an answer. I asked another trainer to help me understand why my air squats were great but my lunges sucked, and instead of answering me with anything useful, he made some wild guesses (which turned out to be wrong) and he finished by trying to get me to sign up for personal training, which I already have and wasn't asking about. The showers have suffered from drain flies for years. The staff can be found hanging out when the floor is messy and equipment left lying around. The trainers don't clean up after their sessions.

The new owners have made a lot of improvements and are actively trying to connect with the local community. They've expanded the maintenance staff to include men serving the men's locker room and women service the women's locker room. The broken tiles at the entrance to the men's locker room have been fully repaired. The three stalls are almost always functional and almost always clean. They've improved the quality of the personal trainers, however, they still have a long way to go with teaching them nutritional information not sourced from social media and improving their cultural awareness.

Source: Google

★ 1

Source: Google

★ 1

The men’s locker room is deplorable, highly unsanitary and dangerously dirty.

Board of health needs to step in at this point.

Staff are friendly and highly helpful, but the sanitary conditions in the men’s changing area and shower are abominable.

Source: Google

★ 5

Tamika at the front desk always greets me with a smile, she is warm, helpful and professional. Her positive energy sets the tone for my whole workout.

5 STARS for my amazing trainer Daniel, he is motivating, knowledgeable and results driven. I’ve made real progress thanks to his guidance. Training with him has been a game changer.
I HIGHLY RECOMMEND HIM!

Source: Google

★ 5

Angel at the desk was the sweetest<3 very friendly and welcoming

Source: Google

★ 1

I was forced to cancel my membership yesterday due to not agreeing to take an unnecessary photo for my profile. As a company owner myself it’s so imperative to hire staff who’s slightly business savvy, to make decisions in your company. Due to me cancelling my membership, my 2 gym partners also cancelled their membership, which is a $700+ loss. $700 is not a lot but it’s something. I was at Blink before but switched to crunch since it’s 500ft from my home. However Blink is a couple blocks up on Utica, it’s clean good equipment and good staff & I’ve never been pressured into taking a photo, I rather go a couple blocks than to deal with this. I also have an equinox membership they’re GREAT a little far but great for everyone who needs alternatives who’s also experiencing issues with this gym

- Nastassia

Source: Google

★ 5

I've been going to Crunch Crown Heights for quite some time and would love to share my experience with Coach Varel Brown.

Very few often do you meet people who have a passion for what they do, but Coach V is dedicated to his craft, and it shows. He took the time to explain everything thoroughly, and offered many suggestions. I appreciate people who love what they do because it makes a world of difference.

Please try to hold on to some of the great trainers like Coach V, Radha, and Ingrid! They keep us coming back.

Source: Google

★ 2

Decent gym, but horrible for a Crunch Franchised gym. I hate having to play “Where’s Waldo” to find the correct dumbbells I need because none of them are put back in their designated places. In fact, the “please rerack weights” signs are clearly suggestions and not rules because it certainly isn’t enforced.

You never know when someone’s done with a squat rack or bench because no one puts the weights back and it’s not like the staff seems to care if they do.

Dumbells left on the floor scattered make for easy tripping hazards. Oh but there’s a Dj that plays some days so that definitely makes my membership worth it (sarcasm).

Source: Google

★ 1

Staff are rude and condescending. They have been saving peoples credit card numbers in their iPad on auto-fill which is highly illegal. I’d recommend cancelling your card if you’ve signed up here.

Source: Google

★ 5

Me encanta tienen muchas máquinas y los couch son jevi

Source: Google

★ 4

The trainers are very fit.
They're very good at what they do. Lots of equipment to use

Source: Google

★ 4

Very big gym it has all the equipment you need and more but the only thing bad about this gym is that it’s packed from 6:00pm to 8:30pm every day and almost every machine is taken

Source: Google

★ 1

There is nobody to talk to if you have a problem here.
Their scale has been broken for the last two weeks and I have already told them three times that it’s broken and that I wanna use it. They say that the problem is that the batteries died, so I asked them what type of batteries, they said double A, so I said how many? Because I wanna bring you batteries, so they said I don’t know I asked can you check? They said no. That’s when I gave up

Source: Google

★ 5

This review has been LONG overdue. My experience at this gym has been absolutely AMAZING for a number of reasons…

Value for money: I left my former gym for Crunch Fitness at the start of 2025 and still can’t believe how affordable it is. My monthly rate is cheaper (so is bringing a friend to class), the equipment and space are 10x better, and they always have amazing promos to help you save money as you get in shape.

Class Options: As a serial Zumba-goer I chose my gyms based on availability of classes. There are so many fantastic options here from HIIT to Yoga to Pilates and the Zumba classes are literally the best I’ve ever been to! Huge shout out to Sherrod and Cesar.

Staff: The staff in general are not only pleasant, they’re competent and professional. But the crème de la crème for me is my personal trainer Varel aka “Coach Victory”. I went from hating the gym to looking forward to our weekly sessions. He thoughtfully curates a personalized routine for my goals, my injuries, and my personality.

If you are anywhere near the borough of Brooklyn I 100% recommend Crunch Fitness on Lefferts Avenue.

Source: Google

★ 4

Great high-level gym💪

Source: Google

★ 5

I recently had a billing issue that was poorly handled by the Flatbush location of Crunch Gym. Despite the clear system error, the Flatbush Ave employee denied me access to the gym. However, the Crown Heights staff accommodated me that same day, and I want to commend them for their exceptional customer service.

The Personal Training managers at Crown Heights were professional, friendly, kind, and knowledgeable. Even though I was not the easiest client to deal with, they took their time to explain the issue and rectified it efficiently. Their professionalism and dedication to customer service were truly impressive.

Flatbush location could definitely take notes from the Crown Heights team on how to handle customer issues effectively. Thank you, Crown Heights, for turning a frustrating experience into a positive one!

Source: Google

★ 1

Crunch Gym is honestly one of the most frustrating places I’ve had a membership with. First off, the equipment is always breaking down — and not just occasionally. I’m talking about multiple machines out of order at any given time, sometimes for weeks. It’s ridiculous. You’d think a gym this busy would stay on top of maintenance, but clearly that’s not a priority.

Speaking of busy, if you go between 5 and 9 PM, good luck. It's overcrowded to the point of being unusable. Machines are either broken or occupied, the free weights area is chaos, and there’s barely space to move around without bumping into someone. There's no system to manage the crowd, and it shows.

The staff? Honestly, they just seem checked out. I’ve seen people literally walk right in without scanning a pass or showing anything — no one bats an eye. It makes you wonder what exactly you’re paying for. When I’ve gone to the front desk with questions, it feels like I’m bothering them. No effort, no professionalism, just blank stares or some rushed answer.

And then there are the fees. The advertised price looks cheap, but don’t be fooled — they’ll nickel-and-dime you with random charges, hidden fees, and sneaky annual costs. By the time it all adds up, you’re paying way more than you expected, and for what? Broken machines, long waits, and zero accountability from the staff?

Crunch might have been a decent deal once, but now it just feels like a waste of time and money. I’d recommend looking elsewhere unless they make some serious changes.

Source: Google

★ 5

Source: Google

★ 2

April 21, 2025- I'm at the gym on the bicycle and it doesn't work. On the second floor cardio room 3 out of 5 machines don't work. It's the same with the elliptical all 4 have handles broken or frayed. Why is everything in disrepair??! Maybe these are frequently used, but I just don't understand. Hygienically there are an abundance of wipes to clean machines after use, that's a plus, but it's annoying to wipe down a machine and hop on three different ones and none are working.

Source: Google

★ 1

If you wanna work out after work this is not the spot, they always have class that takes up majority of the space and equipments you be fighting for somewhere to even stretch. Major inconvenience

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

The lack of competence, professionalism, and organizational skills displayed by the management staff at this Crunch location is truly disappointing. On 2 separate occasions, money was mistakenly withdrawn from my account, and both times the issue was handled in a lackadaisical manner. Faith (front desk manager), in particular was rude and dismissive, demonstrating a clear need for customer service training. The previous PT manager was slow in ensuring that I was issued a refund and it appears that the same thing is happening again.

I have now experienced 2 negative interactions with this gym’s management staff, both concerning refunds for payments that were withdrawn from my account in error. It’s disheartening that management consistently fails to exhibit the professionalism and customer service skills expected of them.

Ironically, their subordinates demonstrate a far higher standard of service. I have never had any issues with my trainer, who I interacted with most frequently, nor have I had a negative experience with the front desk staff.

Management needs to do better. This pattern of incompetence, poor communication, and dismissive attitudes is unacceptable and should be addressed immediately.

Source: Google

★ 5

If you’re looking for a Great Gym with Hospitality and an awesome atmosphere this is the GYM FOR YOU🫵🏾. The staff are excellent Coach Varel is very knowledgeable and helpful when it comes to Crunch fitness. Derrick G energy in the morning especially 5am is refreshing and his smile and personality lights up the room! Makes you excited to workout here! Don’t miss out, come check out Crunch and their great staff! This is the GYM for YOU! Don’t say I didn’t tell you! Even the clients here are polite and friendly! JOIN TODAY🏋🏾‍♀️

Source: Google

★ 5

Pretty good gym and nice people working there. I did personal training with Devin and he’s been extremely helpful in helping me meet my goals. He’s not only great with training but also an expert on nutrition which was doubly helpful!

Source: Google

★ 5

Source: Google

★ 1

Horrible gym, always busy, always people using 3 machines at the same time, in the middle of the day they do private lessons with loud music on the floor of all the exercisers even though they have another whole floor above to do this

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

I enjoy the gym, the weekend staff is great! shoutout to both lauren and jason. They make me going to the gym on weekends worth it, they always smile and are very friendly. Great job crunch !!

Source: Google

★ 5

I am not one to write reviews but my trainer Devin is a breath of fresh air and motivates me to push my limits 😊.

Also, I enjoy coming to crunch to exercise with my workout community of ladies

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

The customer service at Crown Heights Crunch front desk reception area is exceptional and outstanding and has exceeded my expectations. The staff members that I have encountered there are all very welcoming, with big genuine smiles, compliments and postive encouraging words as soon as I check in.. It's motivating and makes me feel special and that I'm a valued part of the Crunch Community. I must add the this level of customer service has been consistent since I started the gym around three months ago. I mainly take the weekday morning zumba, pilates, yoga and belly butt and thighs classes and I'm pleasently surprised when the class instructors remeber my name and go out of their way to wlecome me at the beginning of class and say something positive after class!! If something went wrong I would be quick to send a review detailing the complaint; so I would be remiss if I didn't give credit where credit is due. Because of all of the positive reinforcement, I'm looking forward to levelling up my gym work outs.

One reccommendation: I just wish there were a steam room and sauna at this location as it definitely has enough room.

Source: Google

★ 5

Update: This location got rid of the late policy a while back. I haven't had any issues since then. The female I interacted with previously has been helpful & pleasant. I would recommend this location especially for the Zumba classes led by Sherrod (Sun & Tue) & Chris (Thu)...

I have been attending Zumba here for a few months. I LOVE the Sunday/Tuesday Zumba classes with Sherrod. I only joined because of him. The 2 stars is for the staff at the desk that don't seem to know much. Apparently the rules changed and they are being strict. A female worker said she couldn't give me a ticket for the 11:45am Zumba class. It was 11:37. She told me I was late, instructed me to check the app, & basically dismissed me. I checked the app & saw the start time was 11:45...like i said all along. I guess she should've checked the app. I couldn't get a ticket so the instructor didn't get credit. Since the rules have changed, interacting with the staff is more unpleasant. I try to keep my interactions brief...

Source: Google

★ 4

J’ai pu faire une séance d’essai facilement dans cette salle de sport, il y a une bonne ambiance et les gens sont accueillants, cependant il faisait assez chaud et les barres glissaient à cause de la transpiration, notamment au deadlift.

Source: Google

★ 2

I DO NOT UNDERSTAND why the crunch at 842 Lefferts has ONLY 1 AB MACHINE when you have hundreds of members. People are literally waiting on one another asking when you’ll finish when you just got on. It’s impossible to get a full ab workout in situations like this. There are 3 thread mills out of order with NO SIGNS ON THEM. I literally had to jump from one to the next this is how I found out. I asked a manager about obtaining another AB machine “torso rotator” he said they have to do repairs. What does one have to do with the other. People are literally having conversations with other gym goers about the LACK OF AB MACHINES. At planet fitness I NEVER had this problem. I am considering closing my account with crunch and go back to planet fitness. This is ridiculous 😡😡

Source: Google

★ 1

New Update There has been no action taken regarding this issue, nor do they have any plans to address it.

While most trainers at Crunch Fitness are amazing—friendly, professional, and skilled—there’s one trainer who ruins the experience. She holds her class every day at 6 PM downstairs, brings her own boombox, and blasts music at an obnoxious volume. She takes up almost a Half the floor for over an hour with no regard for other gym-goers.

I don’t understand why Crunch allows her to use her own equipment instead of the gym’s sound system or headphones like everyone else. It’s disruptive and inconsiderate. When I raised the issue with her and the front desk, it was completely ignored.

The equipment is great, and the other staff are wonderful, but this daily disruption has made the environment unbearable. I’m leaving a one-star review because of the lack of accountability and disregard for members’ comfort.

Source: Google

★ 1

The new schedule that has been posted is very disappointing to see Radha Saturday class upstairs is gone, which is a really great class. it’s ok to have new instructors without changing the old instructor for certain classes and also there is no evening classes on Fridays that would be perfect to give to a new instructor. I will also say that Radha hit classes are amazing to only have 2 afternoon out the the week is insane, every few months it’s either this gym lose great coaches or change there classes which makes no sense ..

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Crunch Fitness has been an amazing place for me to work out, and a big part of that is thanks to Coach Varel and Manager Faith. Coach Varel is truly incredible he’s super supportive, always motivating, and really takes the time to help you improve. His workouts are challenging but fun, and he knows how to push you just the right amount. You can tell he genuinely cares about each person’s progress and success.

Manager Faith is just as amazing! She’s , always there to help, and keeps the gym running smoothly. She makes sure members feel welcomed and valued, which creates such a positive environment.

The overall gym community here is fantastic. Everyone is encouraging, friendly, and focused on making each other better. Whether you’re new to fitness or have been working out for years, this is the kind of place where you’ll feel at home. I can’t recommend Crunch Fitness enough, it’s a gym that goes beyond just equipment and workouts; it’s a supportive and inspiring space!

Source: Google

★ 1

This is my neighborhood gym and I love it but it is challenging to stay in love with it at times. As a member with the perks everytime I go to use the hydro massage machine to relax and recover its not working, sad sad sad.

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 5

Best location. The staff is always really friendly and accommodating!

Source: Google

★ 5

I absolutely love Crunch Gym! The staff is super friendly and always willing to help, whether it’s answering questions or giving quick workout tips. The equipment is top-notch, clean, and well-maintained, with plenty of variety to keep my workouts exciting.

Source: Google

★ 5

This place is AMAZING !
Very clean and organized !
THIS GYM IS THE GYM !!! (:

Source: Google

★ 5

I want to thank the staffs and manager for the best customer service and for making everything easy and clean. This place is amazing and very very clean and I will definitely be going to this gym forever (:

Source: Google

★ 5

Great!!!!!

Source: Google

★ 5

Good gym. Very clean. Big space.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great gym! Huge space and good equipment. The staff is always very nice, welcoming and helpful. I really enjoy the classes they are a great addition to my routine. This is my favorite crunch location I’ve been to in the area. Will definitely keep coming and recommending to friends.

Source: Google

★ 5

Definitely will be staying at this gym for awhile I tried gyms all over and the staff is super friendly !!!

Source: Google

★ 1

Never ever again. Horrible experience here with the manager. Faith—if that was even her real name—she wasn't wearing a name badge. She gave trashy customer service! We canceled our membership immediately after dealing with her! Everyone else was so nice and respectful except her! What a waste of money! She needs training ASAP and lacks empathy for guests. What a waste of money! I went to another gym. She shouldn't be in customer service! Told me and my husband that “this wasn’t the place for us”—disgusting! You've been warned!

Source: Google

★ 5

Source: Google

★ 4

Solid gym if you want to go and get a good workout in. The staff is pretty cool and there is always a trainer around. There's an abundance of weights and machines to work out with. Also an array of cardio machines as well.

I have thoroughly enjoyed my time with Crunch Fitness.

With any gym, I would suggest a good pair of headphones and maybe a hoodie so you can have tunnel Vision to focus on your workouts (with any gym, not everyone there is solely there to workout; some may project carnal or negative energy your way, so stay focused and reach your goals!)

I hope to visit other Crunch locations and have a good experience as well!

Source: Google

★ 4

Good gym, though I wish it was a little bigger. The front desk workers are cool and easy to get along with especially faith.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

The class instructors are terrible and rude. I was using the tire to workout and a friend came up to say hi. The class instructor, Radha pulled the tire, I told her I was using it she smirked and walked off with the tire. Between her and Cameil Ross they are some of the rudest trainers at Crunch. I get it they're trying to make the classes a thing but don't be rude if someone is clearly using the equipment.

Source: Google

★ 5

Best gym ever ! Faith is the best I love her, she is so sweet. <3

Source: Google

★ 4

The staff who answered helped clear a misunderstanding and concern of mine from the website regarding the membership.

Source: Google

★ 4

It was my first day back in the gym
It feels good.

Source: Google

★ 3

Its ok, I enjoyed working with Rashad & Denise, the HITT classes are awesome. Just need some Soca music or reggae

Source: Google

★ 5

Today was my first day it was great I handled things personally with the manager. The only I saw is a bother to me on the second floor are the people just sitting on the machines on phones doing nothing. Also, there is only one ab machine on the second floor. Over all the gym is good. 👍🏽

Source: Google

★ 4

Great phone customer service from rafael , helped me with billing issues in a proffessional and adequate manner.

Source: Google

★ 1

I invited a few friends to join, workout and it turns out to be the worst experience. The machine, cable don't work plus no hot water to wash off. Tired of this. Paying my money and have to deal with BS. To all my brethrens please don't joined this gym to workout with me. Because I will be leaving soon. Enough is enough very unprofessional. One of the worst gym I ever been in. I am going to get my brethren Paul to leave this gym soon with me. Like I said before this is the worst gym I have ever been in if anyone wants to join a gym don't join crunch in crown heights. For the past 3 weeks no hot water to wash off and the staffs keep lying that there's hot and come to find out there is no hot water. I think this gym don't respect it members.they care The money. One brethren got sick because he keep taking a cold shower because he has go to work. For she come to the gym and to go back home to get ready for work she will be late.

Source: Google

★ 4

My personal trainer, Devin Thorpe was awesome. He is highly professional, knows his stuff and helped me achieve my goals before I had to relocate. You won't regret choosing him to get you to your fitness goals.

Source: Google

★ 5

The Lead Trainer Devin is a master of his field. His expertise was combined with excellent character and the Kickoff session I had with him was top tier. Couldn't have done any better.

Source: Google

★ 4

Honestly can you guys fix your light. Ppl are paying their hard earn money and it looks like you can’t pay your light bill. The gym on the main floor is very dark. But overall this staff is very nice better than the last and the gym is clean

Source: Google

★ 5

I've been coming here since April and I will say it is worth the workout there. Faith and Varel have been super helpful with what I need to reach my goals and have been training me and reccomending diets to reach my weight goal. Definitely should give it a shot here.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 2

Unprofessional staff and management, main area for Zumba class never has AC or proper cooling

Source: Google

★ 5

Source: Google

★ 5

Great local with friendly staff and clean gym as well as plenty and enough equipment.

Source: Google

★ 5

Source: Google

★ 1

Use half of the gym for a “class” and you have to be apart of that even thow they have a third floor for nothing, rude trainers

Source: Google

★ 5

Source: Google

★ 5

Haven’t been in the gym for years. Last time I was there was years ago. Did some boxing and some cardio there. The staff was really nice to me. I used to train there as a kid and my parent used to come with me. It was the boxing for me as a child that gave me self empowerment and I thank Crunch Fitness for helping me. I remember the staff being nice, I remember learning boxing and I also remember how clean the equipments were.

Source: Google

★ 5

Good.

Source: Google

★ 5

The general manager Joe was super friendly and very welcoming. As he helped me sign up for the gym, he frequently greeted members coming in and all around had a very positive vibe about him. He made my sign up super quick, was informative, and left me feel super excited to workout and come back.

Source: Google

★ 1

Over crowed dirty and most of all crooked!. I don’t know crunch fitness or if it’s the management, but DO NOT TRUST!!! this gym.
I canceled they told me to check my email for cancellation procedure. I did the same day. They waited three days to cancel my membership and charge me the same day they canceled it I had to dispute with my bank. !!!Do not trust these people!!!

Source: Google

★ 5

Had a great experience at crunch , clean , well maintained equipment , awesome classes , very friendly front desk willing to help with any problem that you might have , recommend to anyone who lives in crown heights !

Source: Google

★ 1

I have been a member of crunch fitness in crown heights since it's been open. I have been accused of personal training my friends. My friends and I have been training since the gym been open. I am the reason why my friends Join this gym we been training for over, some 5, some 10, and 15 years because we all came from another gym (coliseum gym/harbor fitness/powerhouse gym. Now my friends and I are thinking of leaving this gym. Because we feel like we being intimidated and harass. The funny thing is I used to like this gym now I wouldn't let my worst enemy join this gym

Source: Google

★ 5

Source: Google

★ 5

Crunch Fitness has consistently impressed me with its exceptional front desk staff. From the moment you walk in, you are greeted with genuine smiles and a warm welcome. The team is not only friendly but also incredibly efficient, handling check-ins swiftly while answering any questions with patience and clarity. Their professionalism and enthusiasm set a positive tone for every visit, making members feel valued and appreciated. It’s clear that the front desk staff at Crunch Fitness takes pride in their work, contributing significantly to the overall excellent experience at the gym.

Source: Google

★ 1

Fuimos a inscribirnos hoy y La mujer recepcionista nos ignoró totalmente. ❌

Source: Google

★ 1

I’m really disappointed that the new owners got rid off one of the best instructor Edel . Every class that man had as packed to capacity. You got a good work out with him . They need to bring him back .

Source: Google

★ 5

Great service, super friendly staff, and a spacious gym

Source: Google

★ 5

Faith was so kind when we spoke over the phone, she helped me solve my problem with my membership immediately! Awesome customer service, it was very much appreciated. Thank you Faith & Crunch Crown Heights!

Source: Google

★ 4

Source: Google

★ 1

Terrible experience at this location.

I hold a crunch signature membership that allows me to workout at any location. I frequently workout at the locations in Manhattan and am always treated incredibly.

Today, I found myself in Brooklyn and decided to workout in the crown heights location. Upon entering, I made my way over to the stretching area, a few mats were thrown out in the floor unorganized. I sat down for a second on a jump box to tie my shoe, and a trainer from the pull up bar told me no. I said sorry, I thought he was intending that I am not allowed to sit on the equipment and I made my way left to the mats. He then began to berate me and tell me they were his mats, why am I walking on them? What am I thinking? There was no point to his questioning other than to berate me and make me feel uncomfortable. He was not using the equipment and stayed on the pull up bar for another 10 minutes before making his way to the equipment.

I complained to the management and not only did they not do anything, I saw them laughing with the same trainer 2 minutes after I had complained.

Terrible experience and I will not be returning.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Terrible service, I was charged for 4 days 80$ anual fee even though I was told clearly that they will not charge me for this fee if I am less than two months in the gym. And when I complained, no one responded and there was no response,

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

For 29.99 month there’s one smith machine No Leg extensions machine & No hamstring machine….. come on guys do better smh

Source: Google

★ 1

They have some good staff here, but this gym is not well maintained at all! Machines are not up to date, and several are constantly out of order. The gym itself could also be cleaner.
I try to overlook these issues because the classes and staff are pretty good. However, yesterday there was a drainage issue while I was in the shower. There was sewage and human waste on the floors in the bathroom of the women’s locker room and the shower drains were overflowing as well. Literal sewage was coming through the shower drains and it flooded the entire shower area! I had sewage/waste all over my feet and ankles and had to walk through it to get out of the shower.
It really makes me consider whether I want to come back here.

Source: Google

★ 4

The Crunch experience has been great. Depending on the time of day you work out, it can be a bit crowded. The front desk staff is helpful and friendly. I'm always greeted with a smile. I have to say the front desk manager, Faith, is awesome! I had some issues with membership, yet she helped me out. Forget the phone calls. If you have any issues, go see her, and she will help you out. Thanks Faith 😊

Source: Google

★ 5

Source: Google

★ 5

Great location and staff ! And if you need an amazing trainer book with Bradley !

Source: Google

★ 1

Do not even get me started. Sign up for this place and you’re there forever.

Source: Google

★ 5

Place was awesome, vibes were lit, all in all wouldn't rather any other gym, the staff are nice too 😜

Source: Google

★ 3

Another place where they barely wanna work. They'll jip you out of a membership in a minute and play Helen Keller about it. A place called crunch with very little about equipment but I make it work and the 4th fl. Aerobics/stretch room is the best

Source: Google

★ 5

Crunch fitness is cool

Source: Google

★ 1

It’s ridiculous that I receive a Crunch email every 2/3 months requesting feedback. It’s the same nonsense. The machines are inoperable, the place is often dirty and there are no paper towels to wipe off sweat with. What’s the point of the many wet wipe installations that appear to be barely used (especially on the first floor)? Not cost efficient at all. In the meantime when I asked for paper towel at the front desk, I was told they have no more. It would be good for higher management to take an overall assessment of the poor quality of this gym. I have been a member since they opened and it has certainly deteriorated. I ONLY come here because it’s close to my residence.

Source: Google

★ 5

Love my gym. The classes are extremely beneficial and have good variety. The lead trainer Devin has helped me make unbelievable progress. I’m shocked at my own strength every session because it’s so drastic from the last. I’m now the most confident i’ve been in years! Definitely recommend.

Source: Google

★ 5

Source: Google

★ 2

Hands down the absolutely worst gym in a 5 mile radius.
Rundown dirty Gym, machines and equipment broken or missing.
General environment sucks.
And the staff couldn’t be any less helpful if they tried.
Just go to blink of PF instead.

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 3

אחלה ציוד, בבקרים לא מאוד עמוס - מחיר לא מדהים

Source: Google

★ 1

Came here for my regular 7:15 pm Sunday workout and was notified at the front desc that they are closing 7:00pm every Sunday. This used to be an excellent establishment. Will miss it dearly

Source: Google

★ 1

7:35 am and you have people waiting outside. This is multiple times this has happened. Gym says it would be open today from 7-3. Very inconsiderate and unprofessional especially during the holiday weekend. Gotta do better or find people who get to work and open the location on time. 7:40 and still not open.

Source: Google

★ 5

Great gym that is kept very clean. Staff is friendly and helpful. Great experience

Source: Google

★ 2

A few weeks ago I did a free trial at Crunch in Chelsea and I loved it! The gym was clean and approachable. This made me decided to signed up. I like this location because it’s closer to my house. I have to say I am very disappointed. The gym
Is absolutely filthy, there’s always trash on the floor. I don’t see employees cleaning/ picking stuff off the floor instead I see them on their phone sitting. I am not sure if I’m going to stay at this gym for long If it continues this way. Please make changes

Source: Google

★ 5

Motivational

Source: Google

★ 1

Machines always broke and need to be updated, haven’t been no hot water in weeks. The people hygiene here is terrible. Place needs to be more clean

Source: Google

★ 5

Source: Google

★ 5

Best place ever to workout under the new manager Eli, S .He is so Professional and respectful, responsive and caring. always here to help and checking if all the crunch customers are ok. CRUNCH finally got someone to hear our concerns to go above and beyond to satisfy us!!!!! Eli Singleton is the Best at crunch Fitness 🙌 .

Source: Google

★ 5

Love my instructor, Edel. His classes are a vibe.

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Love my gym! I’ve been here 2 years and so sad to leave (I’m moving To another neighborhood). The energy here is GREAT and I’ve met awesome people. Just met the manager Eli too who is super efficient and friendly! Overall, great place and I highly recommend.

Source: Google

★ 1

Source: Google

★ 1

Source: Google

★ 1

Source: Google

★ 5

Great gym great atmosphere❗️

Source: Google

★ 5

Source: Google

★ 1

Staff doesn't care, the place at time is dirty, they don't answer the phone and haven't heard from the manager who I emailed. Feeling very frustrated with this Gym.

Source: Google

★ 5

Source: Google

★ 3

I would give it more stars because I do get a nice workout here and they have the weights and machines I need. My only problem is I don't see staff making rounds making sure the place is kept clean. Weights are sometimes all over the place, dumbbells are not put back in the proper place. I mean even gyms like planet fitness at least keep everything in order. Crunch fitness is suppose to be a more advanced gym. I would expect staff and management to take more pride in the upkeep.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Why is it so hard to get some one to answer the phone.i can't any one to answer very fustrating

Source: Google

★ 5

Clean with plenty of equipment and classes!

Source: Google

★ 5

It's great here.
Great community. (Most) staff are nice.
Still 5 stars.

With new equipment installment, this place is even better!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Friendly, atmosphere, clean equipment
And personal very professional

Source: Google

★ 4

Limited parking but the best BK location

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

I recently visited the gym and had a positive experience. One of the standout features was that it was not too busy, which made accessing equipment easy without long wait times. The facilities were well-maintained, and the equipment was in good working condition. The gym staff were friendly and helpful, answering any questions and ensuring I had everything I needed for a great workout. Overall, I would recommend this gym to anyone looking for a comfortable and enjoyable workout experience with helpful staff. I look forward to visiting again in the future.

Source: Google

★ 1

Well I thought about joining this gym until I read the reviews. I have a feeling this gym is purposely neglected because of its location.

Source: Google

★ 4

Source: Google

★ 1

March 20; 5:10 am 29 degrees. Gym still not open yet.

If you’re looking for a gym with locker space, look else where. Most lockers are locked, but not in use. The gym doesn’t have a frequent lock cutting.

March 6th @5:16 am. Gym has yet to open. Another late opening. This gym consistently opens later than it’s stated hours. Poor management of franchise.

March 4th @ 8:04 pm. Gym has yet to open! No attempts to communicate any issues. If you’re considering this crunch, go elsewhere. Management is bad.

Source: Google

★ 5

Source: Google

★ 5

Love it

Source: Google

★ 4

Source: Google

★ 1

This place keeps charging me even though i've made *repeated requests to cancel my membership*.

Crunch has officially stolen about $600 from me.

I had signed up for trainer sessions at the location near me, which closed down before i could use them. And never refunded me.
Instead, Crunch automatically signed me up for a location no where near me, WITHOUT MY CONSENT.

Don't do it. Spare yourself the headache and go elsewhere.

Source: Google

★ 1

even planet fitness is better than this location…

Source: Google

★ 4

I signed with them last month, but I canceled my membership today. Because of my work schedule.

Source: Google

★ 3

Crunch Fitness is a decent gym that offers a wide variety of workout equipment and fitness classes. The facilities are generally clean and well-maintained, and the staff is friendly and helpful. However, there are a few areas for improvement. Firstly, the gym can be crowded at peak hours, making it difficult to access certain pieces of equipment. Secondly, the ventilation system could be improved, as the air quality can be poor during intense workouts. Finally, the cost of membership can be a bit high compared to other local gyms. Despite these shortcomings, Crunch Fitness is still a solid option for those looking to get in shape and stay active.

Source: Google

★ 5

Source: Google

★ 4

Great gym! Just need sauna and/or steam room.

Source: Google

★ 4

Nice local place, verity of facilities
Open morning till evening, very comfortable prices

Source: Google

★ 5

Always clean, never too packed.

Source: Google

★ 2

I tried a day pass because I wanted to see if I should change my gym from planet fitness to crunch. I like to go to the gym when it’s dead. I checked the crowd meter, which said it wasn’t busy. When I walked in, everyone and they mama was on top of each other. It’s mad dark inside. Everything looks dingy and run down. Their locker room looks exactly like a locker room in a basement would be 🥴 Planet fitness on Rockaway Ave is wayy better and well kept.

Source: Google

★ 1

Would be fantastic if management hired some responsible staff for the morning shift. Multiple times us members who workout first thing in the morning, have arrived at the gym for 5am weekdays / 7am weekends - and the doors are shut! Staff turn up when they feel like it. Tardiness in business is not cute!

05/04/22: happened again today and earlier this week! Twice! Late morning openings - so most of us left today as we couldn’t wait around for the staff to open up. Such a shame they can’t get their act together as it’s a nice place to workout! Just wish management took this issue seriously, as this failure to open up on time keeps happening.

01/05/23 Happened yet again this morning! The gym is supposed to open at 5am. At 6am - it was still closed! I also heard from my fellow members that it opened late this past Saturday (930am instead of the advertised 7am).
There were also several times this past summer that the staff failed to open up
on time. The most reliable staff person now seems to only work the 5am shift from Monday - Wednesday.

Management (or whoever) send out multiple emails and surveys asking for feedback - that’s great! Although not sure what the purpose is…
It’s a nice gym to workout and most of the staff are pleasant. All we are asking is that you keep the gym nice and clean and open up on time. Simple!

Source: Google

★ 1

Gym was good up until this week.. adding new equipment taking up way more space so gym isnt spacious like it once was smhhh

Source: Google

★ 1

It is now 5:45 on January 5. Still waiting outside in the cold for the gym to open. 15 minutes late to open is unacceptable but 45 minutes is an extraordinary extreme. That’s unacceptable.

Source: Google

★ 1

1/5/23 Gym is supposed to be open at 5am it's been 1 hour and no one has shown up. Multiple clients left outside in the cold waiting for the building to open. This has not been the only occurrence with lateness concerning the staff. Paying clients should not have to deal with this unprofessional conduct. Where is the accountability? I will be looking for a new gym where they treat their clients with respect.

Source: Google

★ 1

It’s all about convenience for me. I have been a member since the gym opened. My god please please, do better with opening up the gym on time. Remember it’s paid membership and members show up based on their schedule and expect the gym to be opened on time. Yet ppl are left outside in All kind of weather for hours.

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 1

I love this place just like everyone else who says they do! 💕 I just wish they would open consistently on weekdays at 5am - AS ADVERTISED! The current male staff member who has been there now since the around the springtime, and mostly works Monday to Thursday - he is very reliable and opens up on time! He doesn’t work on Friday’s. Today is a Friday - it was pouring with rain this morning and the gym still was not open at 530am! That also happened several times this past Summer and Fall. Let’s have more consistency, please…

Source: Google

★ 1

Source: Google

★ 4

Has what you need to train mostly everything working or they fix them fast
only thing that they close at 11 pm and not 12 and also Saturday and Sunday at 9 which not comfortable for me

Source: Google

★ 5

It is a very big place, three floors including the basement there is more than enough machines for everyone. Well worth the membership

Source: Google

★ 5

Source: Google

★ 5

This been my home gym for 7 years, always loved having access to 4 floors & all of the equipment one could possibly need. Great people & even better atmosphere!

Source: Google

★ 3

Source: Google

★ 4

Source: Google

★ 5

I went here for a few years. I really like going here. But I had to move to another state this past April and plus their 10 bucks went up to 20 bucks over a period of time. I did keep them until I moved. 5 stars for the staff who were all nice and the astomsphere was always pleasant and welcoming. And no one ever hugged the machines during my time there.

Source: Google

★ 5

I love this location.

Source: Google

★ 5

My home gym...I love the classes. Most of the instructors at quality great sweat sessions sore muscles the next day. I love it!!!!

Source: Google