★ 1

I love this place, great atmosphere and staff ! Tons of different machines, racks, benches etc.. The options are endless

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★ 1

I left crunch over an altercation with a man. I was disrespected and made to shake the guys hand. The only good experience was meeting Katia the trainer. Always friendly and respectful! Willing to give and take advice. 🤩

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★ 5

Best gym in the Hudson Valley. The employee known as Dominick constantly goes above and beyond always helping out and being very polite and kind whenever I enter this establishment. He should be given a promotion and a raise

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★ 5

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★ 1

I canceled my membership with Crunch Fitness, but they kept charging me $17.99 every month for 14 months without me realizing it. I just found out by looking through my bank statements. This is completely unacceptable and feels like a scam.

If you try to cancel your membership, be careful — they’ll still keep charging you. Make sure to double-check your statements because this gym clearly doesn’t stop billing even after you cancel.

Source: Google

★ 1

This gym allows members to record content of other members that are unaware, for their own social media content. It is unacceptable to use this gym as your personal recording studio.

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★ 5

Just wanna say katia is by far one of the best trainers I’ve felt with she’s strong and pushes you to succeed and meet your goals. Super impressed with her knowledge in bodybuilding, fat loss and powerlifting.

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★ 5

Manager is a nice guy and facility is great.

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★ 5

I love my PT instructor Katia. She is very encouraging. I also love the group fitness classes with Lilli & Katherine the have such high energy

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★ 1

Why is music always so loud ??

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★ 1

I’ve been a loyal Crunch member for over 3 years, but I’m extremely disappointed in the decline of this location. For more than 3 weeks, there has been no hot water, which makes it nearly impossible for members like me who rely on the facilities to get ready for work. The lack of urgency in fixing such a basic necessity is unacceptable.

In addition, several gym machines are regularly out of service for long stretches of time without being repaired. When I first joined, I chose Crunch because of the amenities and convenience, but over the past year the overall quality and reliability have gone downhill. Long-time members deserve better, and I hope management takes steps to restore the experience we signed up for.

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★ 5

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★ 5

I had a great experience with Katia.

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★ 5

Katia was wonderful during our kickoff. I look forward to working with her for regular training sessions.

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★ 5

This place wasn’t just a gym to me , it was more of a home. Constantly surrounded by energetic and kind people/employees. My manager Rafael Del Toro is a great leader and showed me what it takes to not only lead people but to lead by example. I can’t express enough how great full I am for this supportive group.

Source: Google

★ 1

This gym has progressively gotten worse and worse overtime. Now there is five different machines that are broken at once!!!!!!!!
How do you run a gym and not maintain your equipment and allow yourself to have five broken machines at one time
But meanwhile, they have people in here running cable for the televisions, but they can’t pay somebody to fix the machines!!!

Disgraceful management to say the least

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★ 5

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★ 5

KATTIA TRAINOR...I had 5 sessions with her! She was great. She was energetic, patient, and great at explaining new exercises. I learned a lot. Definitely recommend her and will be coming back. Massage gun was my fave

Source: Google

★ 5

If you’re looking for a personal trainer who truly gets it, look no further. Katia is the real deal—knowledgeable, motivating, and completely invested in your success. Couldn’t recommend them more!

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★ 5

I love how open and bright this gym is. Always plenty of equipment to choose from and nice clean environment. Totally recommend.

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★ 5

There is a good amount of choice in the area in regards to choosing a gym. I decided to look into any potential discounts for military members. I had to choose between golds and here and its safe to say I’ve made the right choice and it’s all thanks to the help I’ve recieved from matt. Signing up was a breeze and with his guidance I was able to ensure I was getting the best deal out of what was available to me in the area.

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★ 1

Be careful when you cancel, they'll just keep billing you!!

Source: Google

★ 1

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★ 1

I recently quit Crunch Fitness for the following reasons. The front desk is unfriendly, always texting or on their phones, always involved with gossip, & glare at people. Last year the equipment was frequently broken. There is a terrible leak that every time it rains, the water comes down on you right where the stairmaster is, it also leaks by the hydro machine room. Not enough equipment available such as boxes. They raised the monthly fee without telling their members. We were led to believe that we were grandfathered in. The paper towels & spray aren't always filled. I was sent several surveys expressing my unhappiness but never received a call to discuss it.

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★ 3

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★ 5

My PT Rafael is the best . Got Going with him for over 3 yrs I am at the age of 72 he has got my number down and my dr is happy
I love all the trainer there Jon is great the classes are great and everyone is friendly

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★ 5

I wish I started working out ten years earlier! I've been going to this gym for 3 months now and the difference I'm seeing in such a short time frame is wild. I took a chance, bought a 30-minute personal training package with Jaelin, and I liked it enough to upgrade to 1-hour package of 10 sessions. Jae has been a fabulous trainer, always keeping me motivated to push my limits and do better. Jae has even gone as far as finding a user-friendly training app to help his clients track their progress. It's been extremely helpful for the days when I work out independently. Jae sets my regimens for the day, and I just follow the itinerary. He always makes sure to throw me a few curveballs to keep it interesting. His efforts have made going to the gym an enjoyable experience. I don't regret getting onboard with Crunch Fitness one bit!

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★ 5

I love Crunch Fitness I take some of the classes, but I have personal training each week with Rafael Torres and I love my training sessions

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★ 5

I have belonged to Crunch for five years now and found the facility and all the staff to be attentive, friendly and first-rate. Under the direction of my personal trainer, Katia Porretta, I have lost a bunch of weight and gained lots of muscle. At 70, I feel as good as I ever have in my adult life. Highly recommend Katia if you want to get in shape and feel better in all ways. She’s patient, persistent and a pleasure to work with.

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★ 5

I love this place literally. It is my motivational / emotional and body enhancement zone, I work out my body and my mind through exercise 💪, Pain is gain literally 💪 , 100% recommended.

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★ 5

Katia is an exceptional trainer! Her expertise, patience, and motivating personality make her truly outstanding. She takes the time to understand your goals and tailors her approach to help you achieve them. Her sessions are always challenging yet enjoyable, and she provides valuable feedback to ensure you're getting the most out of your workouts.
I've seen significant improvements since training with Katia, and I highly recommend her to anyone looking for a dedicated and skilled trainer. Five stars isn't enough - she deserves ten! 💪

Source: Google

★ 5

Excellent experience Katia is a wonderful motivator very knowledgeable trainer!!!!!

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★ 5

Katia gave me a free-trial, after leaving my personal training lessons behind, over two years ago. I appreciated her giving me the opportunity to get back into the game again. Working out in the gym independently, doesn’t give me the same satisfaction or structure as working with a trainer. Thank you Katia for a fun and productive workout!

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★ 5

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★ 4

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★ 5

Excellent workout facility & atmosphere the front desk is nice people are helpful they have special classes & personal training available

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★ 3

The work equipment are nice. Its a nice atmosphere, just wish they would clean out the shower area, it's kind of gross in there. Feels like you are in a Petri dish🤢.

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★ 5

It’s not often I leave a Google Review, but I must admit. 3 years leaning into 4 years moving up to the Middletown Area, I struggled to maintain going to the gym. This year I decided to come back with a vengeance. I already had the membership to Crunch but always felt like I needed more help with understanding what to do. I signed up for the Personal Training at Crunch and originally thought I was going to get Rafael, the owner, however, he recommended me training with Jaelin Mott. After training with him for over a month now. I am 1000% certain that he was the best fit for me. He has 100% listened to me and has seen where I’ve positioned myself wrong in my movements. He looks out for when he knows I can’t perform certain movements and pivots to workouts that still hit what I need. He is absolutely great at listening and we have so much fun with our banter. I can’t thank Crunch Fitness, Rafael for his Customer Service, and Jaelin for being such great help and support throughout my journey. I also want to thank the team in General. Absolute treasures and love working with all of them. Please take a moment to check out Crunch and their amazing team and programs. They will work with you, and give you what’s best for you! You won’t regret it. Thank you all for reading till this point (:

Source: Google

★ 1

I have been a customer since 2022. About a year ago I went into the gym and asked a member upfront to downgrade my premium account to the base cheaper membership. The team member said okay and did some things on his computer and told me I was good to go.
Today I came into the facility to cancel my membership. While doing this I asked “Chris” upfront why my base membership was still 31.99? Chris followed by pulling up my account profile on his front desk computer and he confirmed to me that my membership on his side said “Base” as well and that it didn’t seem correct that they were still charging me 31.99 he then mentioned that he would bring it up to his manager later and that I could get refunded since my account stated “base” while being charged peak prices.
I later get a call from the manager Raphael. He contradicted everything Chris had just told me earlier today 02/25/25. Raphael told me my account was still premium on his side.. When I asked him why Chris told me my account was Base during my visit today and why my Crunch app memberships states “BASE” Raphael did not have an answer. He continued to repeat that my 2022 documents were from a premium account which I already knew because as I previously stated that is what my membership was BEFORE the downgrade. He stated to me because there was no documentation of my account downgrade he could not issue me a refund. So, if this is the case I asked Raphael why was it when I asked his employee months ago to downgrade my account that they told me I “was all good to go” they did NOT have me sign any paperwork to confirm this.
So because the employee clearly did not know the policy or proper protocol when downgrading accounts I do not get a refund for overpaying when I was mislead to think I was paying for the base membership as again stated on my app.
Raphael was kind and offered me 3 months free to come back but I would not recommend this place to anyone moving forward. I only hope that they don’t continue to mislead members in this way and have all their team members get on the page. As if I was provided with the proper documents to downgrade my account when I asked a year ago I would have been more than happy to do so.

Source: Google

★ 1

This gym is falling appart, machines are constantly breaking down, lights in the gym aren't working and flickering. The bathroom is disgusting, soap dispensers do not work, floors are dirty. Mirrors are not cleaned in the gym looks like there is spit all over them..Very dissapointed with this Crunch Fitness.
Althought all these bad things, the staff in the gym are amazing, specially Jon.

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★ 1

Impossible to go there on a week day night. They always have some goofy class going on. Overall the gym is quite small aswell

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★ 1

This business makes its money from stealing from little people like me. 4 transactions that were NOT supposed to be made on a cancelled membership. How? Numerous calls made and I continue to be lied to about refunds to my account. On top of everything $40 in over draft fees from my credit union. It’s easier and more economical to buy all your gym equipment and workout at home. I honored the contract and they’re still robbing me. NEVER EVER EVER EVER again! I’m sure they will delete this because they don’t want buyers to know the truth!!

Source: Google

★ 5

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★ 5

Gym was busy, but very well maintained. Excellent locker room.

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★ 5

I'm new at Crunch. A few weeks in with Nicola as my personal trainer. She's been awesome!!! Getting stronger everyday.

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★ 5

I'm a big fan of Crunch Middletown! It's one of my favorite gyms. Raf is a fantastic manager who truly cares about the facility and always promptly answers my questions. The staff are consistently upbeat and positive, creating a welcoming atmosphere. I especially enjoy the classes, as they keep me motivated. I appreciate that the gym is always spotless and fresh, with clean bathrooms and well-maintained equipment.

Thank you, Crunch! 😁

Source: Google

★ 5

This gym is so great, the atmosphere and the people make me feel comfortable to be myself. Also, the manager Rafael is a great manager and is helping the gym shape up to be one of the best gyms ever!

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★ 5

Great gym. The new manager Rafael has really cleaned the place up bringing in new equipment and constantly making sure everything is running smoothly. Vibe is amazing, people are amazing and the employees/PT trainers are very friendly and knowledgeable! Definitely recommend this gym if you’re in the area!

Source: Google

★ 5

Great gym! The environment and the employees are very nice and effective. The manager Rafael has helped me with some payment questions and he answered all of my questions when I first signed up. I would be definitely continuing my fitness journey here!

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★ 4

They have the machine you need for a great workout. Alot of space, very clean atmosphere is amazing.

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★ 5

Great Gym! All the equipment you need and friendly staff!

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★ 5

This gym has everything I need , is always clean and the staff is so welcoming!

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★ 5

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★ 5

Amazing facility, super organized, always clean and the staff is extremely understanding and friendly, they have answers to all my questions. Would recommend to everyone near by. They've definitely helped me reach my fitness goals!!!

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★ 5

Everyone at Middletown crunch is super friendly and make it a great environment! I highly recommend their personal training staff. They organize workouts very specific to your goals and are very motivating. LOVE IT HERE!!!

Source: Google

★ 5

Good facility, good equipment. Thanks to Joe who got me signed up over the holidays.

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★ 5

An amazing and friendly gym! The environment is great, every time I go staff is always so sweet and respectful. The equipment is definitely top notch and well maintained. Every PT is invested in everyone’s progress, I had Rafael as a PT and all I can say is he was very encouraging and always motivated me to keep going with my fitness goal. Made sure to ensure me, was always set up and ready to start with an exercise routine planned. Had Dayna as my PT as well, her energy is like no other! Enjoy being around staff :) No gym had made me feel comfortable enough like this one! Definitely recommend.

Source: Google

★ 5

I've had the pleasure of working with Jae, he’s one of the personal trainers at Crunch Fitness, and I couldn't be more impressed.

Jae's enthusiasm and encouragement have pushed me to reach new limits and goals that I wouldn’t have been able to do on my own. I don’t have a set schedule because of my job but Jae’s always flexible and willing to accommodate to my availability.

What sets him apart is his ability to create a supportive and non-intimidating environment. He offers constructive feedback without making me feel self-conscious or discouraged. Since training with him I’ve noticed significant improvements in my strength and overall fitness . I highly recommend him and the staff at Crunch Fitness that share this welcoming and positive attitude. Thank you for all you do.

Source: Google

★ 5

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★ 5

I've been going to Crunch Middletown just about 2 months and have been training with Jae once per week since. He's polite and easy to work with, soft spoken, understanding and most importantly he pushes you to reach your potential. I enjoy our conversations during workout because it keeps me distracted and I can get more in rather than focusing on the workout. I'm glad I got him as a trainer.

Source: Google

★ 5

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★ 5

I LOVE CRUNCH. The gym has everything i need, great classes the vibe is friendly my trainer Dominick is so funny and motivating. He has helped me reach my goals.

Source: Google

★ 5

I was a member at Planet fitness and chose to try Crunch fitness and I am glad I did. The staff are engaging and helpful. The classes they provide free with my new membership and the massage table. Shout out to my trainer Dom for pushing me and encouraging me

Source: Google

★ 5

One of the best gyms, and Dom is simply amazing with training. If you want to hit a fitness goal, Dom will help you get there in no time

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★ 5

This gym has become my home away from home they are the most welcoming and made me feel at ease from the very beginning My trainer Dominic has made my journey all the more easy and I would recommend him to everybody. He has helped me to learn that I was able to do things I never thought I could anymore and that 60 really is a new 40. Way to go Crunch. I tell all my friends about you guys and would recommend you to everybody!!!!!! 5 Stars all the Way!!!

Source: Google

★ 5

A wonderful place to really change your life around ...they have everything u could ask for to loss the weight and gain the muscle, the workers there are phenomenal who greet u with a smile everytime and are there to help when u need it . I also tried out the trainer program with a personal trainer (Dom) and it was a great experience really got me into the gym life and motivated to aim for more 💪🏼. In all it's a Amazing gym definitely don't regret joining at all!

Source: Google

★ 5

I am having the best experience with my personal trainer Dom. He is motivating, he makes it fun, always something different and challenging. Highly recommend the gym as well. Everyone is nice, clean facility as well. Glad I joined Crunch.

Source: Google

★ 5

I have been a member of crunch fitness for about two months now. I have been a member of other gyms that do not even compare. Crunch fitness has all new equipment. The gym is clean. The staff is very knowledgeable, helpful and friendly with any questions or concerns you might have.

I have a personal trainer. His name is Simon. He is very patient very knowledgeable teaching me a lot a lot about not only weight training, but cardio training and diet needs
I highly recommend crunch fitness to anyone whether you’re a beginner intermediate or have been training for a long time.

Source: Google

★ 5

I have had the pleasure to with with my PT Jae for over a year and a half now. He is an asset to the company, and has seriously changed my life. When I first started going to the gym; I was a bit chunky, and wasn’t a frequent gym goer. He explained things to me, and has taken the time to teach me with patience. Jae has been someone who I trust, and is very genuine. I have purchased more PT appointments because of Jae’s training experience and positive demeanor and the weight that I have lost and have maintained. If you have the opportunity to be assigned to him you will be in great hands.
The entire staff in the crunch community has been so warm and welcoming, I have gotten to know John the head of the Pt department and he is truly amazing as well, and have had the privilege to take his classes as well. The classes are great and you really learn a lot.
The people at the front desk are very helpful as well. I am happy to be apart of the crunch family.

Source: Google

★ 5

PT Jae has been pivotal in advancing my fitness journey, consistently pushing me toward my goals. His dedication to his clients’ success is unmatched, and he strives for excellence in everything he does. For years, I’ve aimed to improve my overall fitness, and now, with his guidance, I’m finally seeing that vision come to fruition. His use of varied techniques, coupled with his motivating words, fosters continuous improvement in all his clients.

Source: Google

★ 4

I have been training at Crunch for almost a year now and my experience has always been great. The staff is very knowledgeable and helpful without being pushy. My Personal trainer Katia Poretta is extremely motivating and willing to help you in any way.

Source: Google

★ 1

re-joined after surgery recouping this year and was charged full fees- afterwards i had a serious medical condition which prevented me from workouts. i paid fees for months (wonderful auto withdrawals (( which when i was a prior member this gym never notified it’s members was even happening)) and was able to get there perhaps 5 times after re-joining, in a period of a few months. when i called to freeze or hold my account the staff told me to “just cancel”. sure $ out the window. called the gym and was given a number which someone answered “hello?” with no identification of a business… so now i had to use an email. i am ever hopeful this can be resolved and it’s ridiculous not to allow medical holds and keep taking members monies . never ever again.

Source: Google

★ 5

I have been a crunch member for almost two years now. The staff are always friendly and make you feel welcomed, like you belong. I have never felt that warm-welcome and friendly feeling at other gyms. I have also been working with a personal trainer, Katia, for the past two years. She knows her stuff and will push me to do more then I think I can do. She also makes the sessions fun and explains what it is we are doing and why. I have gained muscle and lost weight working with Katia and have stuck to a more consistent gym routine then I would have, had I not had her as a trainer.

Source: Google

★ 4

The trainers are pretty great people. Most of my personal training appointments have been with Laina, but I’ve gotten to know a couple others and they have good vibes and are very encouraging. Laina has given me more experience doing workouts that I was previously uncomfortable doing, as well as a good mix of intense and somewhat more relaxed sessions. Although I will say that the gym could be a bit more organized. Sometimes equipment will not be in the place they should be, and spread out across the gym.

Source: Google

★ 5

“I can’t recommend my PT Simon highly enough! From day one, he made me feel comfortable and confident in my fitness journey. Simon has a deep understanding of exercise science, and every workout is tailored to my goals and abilities, pushing me just enough without overwhelming me. What sets Simon apart is his positive attitude and genuine dedication to seeing me succeed he always knows how to motivate me, even on the toughest days. I’ve seen amazing progress in my strength, endurance, and overall fitness thanks to Simon .If you’re looking for a personal trainer who truly cares about your success and can help you achieve your best, look no further!”

Source: Google

★ 5

I've been a member of Crunch for over 2 years. I've been training with Simon for 1 1/2 years and he has helped me achieve not only weight loss goals but my strength and endurance has improved greatly. Being an overweight, middle aged woman, it can be very intimidating, and embarrassing to work out in front of young, in shape people. Simon, Raphael, Jon, Laina and Ryan have always been friendly, and incredibly encouraging, making it easier to continue my progress.

Source: Google

★ 5

Love this gym and the staff! Friendly staff and so much variety when it comes to a work out - from personal training to spin class to Zumba to HIIT! They have it all!

Source: Google

★ 5

I am leaving 5 stars for my PT he is the best in the game highly recommend. I have been training with him for a year now and I wouldn’t trade him for anything . Ladies if you would like to get your dream body ask for Simon.

When it comes to the facility they can do a better job with the up keep maybe shut the gym down and do an overall service and cleaning the equipments break down too frequent. Check should be done regular in the female bathroom no fun using the restroom and there is no toilet paper.

Source: Google

★ 5

I have been doing personal training for five years at Crunch Fitness and love it! My current trainer Simon is excellent to work with. He really cares about my success in meeting my goals. I find this to be true of the entire staff at Crunch. It's a great atmosphere and I don't feel like I am just a number. At Crunch Fitness Middletown I feel like I am family. That's what personal training should be!

Source: Google

★ 1

THE BIGGEST NIGHTMARE OF MY LIFE
my experience in canceling my account was almost impossible, what I don't like is that there's no way to cancel my contract at the same place I opened it, my second issue is the phone CSR wasn't able to communicate effectively due to language barrier, his attitude was deplorable then they took 3 additional payments from my cc, after the cancellation process was completed. they only replayed me 2 of 3 payments, I had to continually call to have the 3rd repayment completed. I requested corporate number but was refused, no regional manager call me and general manager Rafael is useless he didn't put my money back in the card how he said he would. I end it up paying interest on the amount of money they illegally took out of my bank account. just safe you self the headache and

Source: Google

★ 1

Terrible time trying to end membership. They don’t make it easy but very easy to join

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★ 5

Have previously made complaints about broken machines and it's been a month saw repair come into gym to fix machine. Not only did that machine(lat pulldown)break again more machines have broken.ready to join the place around the corner. Ready to setup a go fund me page to fix machines.
So sorry update to my previous post.Crunch is now the #1 Gym in Middletown.That gym we speak around the corner had to shut down for repairs and with the repairs made to the equipment,The Crunch accepted the overflow of people left without a place to train with no problems.And throughout the summer with the high schoolers and college kids out for break again The Crunch accepted everyone with no problems

Source: Google

★ 5

Since Ralph took over the facility has grown as a community and aspect of the gym got better. Team members are the best.

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★ 3

edit - for the owner:
im pretty sure i explained my concerns right here in this review. maybe read this and do something to implement change instead of asking me to reiterate in an email

It's not bad, much better than the Y. I haven't been to PF in a few years but the equipment at Crunch seems to be much better. I'm disappointed with the "power half hour" equipment, it's garbage and in the same place as all the rest so people just use it. Unlike at PF where the circuit equipment is in its own room. Also there's only one hydromassage chair so sometimes there's quite a wait. But everything else is great and the staff is always super friendly

Source: Google

★ 1

The worse experience

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★ 3

Decent gym, can be hard to get a bench or rack though, plus the wifi sucks

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★ 1

Bro you can’t even cancel this membership. I go in cancel nope still active. Two months of me calling and being charged but the manager isn’t there never is. They also told me it was cancelled June 29th but I was charged another month (for July) AND the annual fee but when I called the first of July they had no idea it was cancelled telling me it doesn’t even say it’s pending! It still says active now on the app. Guess I’m calling corporate tomorrow just don’t go to this gym if you plan on canceling because they wont let you.

Whoever replied I’ve emailed you

Source: Google

★ 5

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★ 5

Best gym in Middleton NY. The staff is cheerful and friendly. The gym is clean. The members are helpful and courteous. I'm a senior citizen. But I never feel like I don't belong. We are there to be our best selves. So they are not critical of other members but very respectful.

Source: Google

★ 4

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★ 5

nice atmosphere, affordable prices, great classes

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★ 1

Not a place where you can go, workout, take a shower and head to work. Weeks and weeks, and 5 to 6 days out of 7 there is no hot water. If you want to work out, shower, and go out, can't do that with water that is 45 degrees F.

Source: Google

★ 5

the staff is friendly.

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★ 2

Great gym, good people, but they do a group class every other morning out on the main floor w blaring PA speakers that your headphones can't even compete w. Here's the best part... they have TWO empty rooms dedicated to that. I know it's more convenient as all the equipment they use for that class is on the main floor but I have seen them lug equipment into those class rooms for other classes. This will be the reason I have to go back to planet fitness 😩

Source: Google

★ 1

Please be aware when you sign up or cancel membership from this gym. I walked in 8/8 around 6pm to cancel the membership. I was notified about 30 day cancellation policy and was told that I will be paying for two months. I was given instruction that my last day to use the gym will be Oct 2nd. They billed me on Oct 3rd so I called them and told them I cancelled but they are saying it is not documented on their end. I couldn’t even talk to the manager because she wasn’t there. No phone number was given to reach someone who can fix this issue. They are saying I should have took a picture of the cancellation document. If that is the case, you should have informed the customer to take a picture or provide a copy. Don’t trust what they tell you verbally, Rafael told me I can cancel membership anytime due to my circumstances but it was a lie. Crunch is telling me it was a 1 year contract. Also they cancelled my PT agreement but never cancelled my membership agreement when I asked to cancel both. They also take you to debt collecting company so be aware.

Edit- after connecting to the general manager Joanne last October, crunch reimbursed me for October and November 2023 payment, but continued to charge every month until now. They are hiring debt collecting company to collect money on an already cancelled membership. So be aware

Source: Google

★ 5

I rejoined Crunch Oct 2023 because I needed a jump start, again. Personal Trainer, Katia was my personal trainer a few years ago, and helped me reach my goal again. I’m down those last stubborn 10 lbs and build muscles that I didn’t think I could bring back. Katia makes it fun, adds variety and listens to my feedback to make each session count.

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★ 4

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★ 5

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★ 3

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★ 5

I really look forward to my workout sessions with my Personal Trainer, Kaycee Wright. I have been working with her for over six months and have had no injuries. Just progressively better fitness.

Source: Google

★ 3

The equipment is pretty good, and the place is clean, but they don't have a basketball court, and most gyms have a basketball court, and the shower doors are see though which I feel like it should not.

Source: Google

★ 5

Perfect

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★ 1

Be warned this place is doing some very shady unauthorized recurring debits from people’s accounts even after you pay your monthly membership and regardless of how many times it is brought to their attention it is not corrected. They debited membership fee and then some crazy unexplained additional charges. I went to the fraud department at the bank and reported it and on the better business bureau website there are many complaints of the same nature. Be sure you are checking your statements I can’t imagine how many people don’t realize they are getting ripped off. Save yourself some aggravation and do not join this gym, the manager there is awful and their corporate office is a sham as well, I’ll update this review to keep you all informed

Source: Google

★ 5

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★ 5

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★ 2

Why is the music deafening when everyone has their own headphones on and we are trying to tune out the loud music

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★ 4

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★ 1

Don't waste your time. Poor management, bad trainers, and nothing gets fixed. Soap may or may not be available in the locker rooms; the same goes for paper towels.

Employees/trainers are more likely chatting with a friend or each other than keeping the place running. Machines are broken for months on end, and some are still being used in their unsafe condition. Nothing is inspected, ever.

Their monthly fee and yearly fee just keep going up. And no, they don't notify you of any price changes. There's fees on top of your regular monthly fee now as well. So it's not even cheap anymore.

Look elsewhere. It's a sinking ship.

Source: Google

★ 3

The price is right, so a lot of people go there. You won't always get the station of your choosing, so be flexible in your workouts.

I don't like how they have classes in the middle of the workout area, instead of the classrooms. When a staff member is yelling into a microphone for the couple of people in the class, it's really difficult to stay in your zone. When an open area class starts, I go home.

The front desk has admitted that despite several complaints, management won't change the practice. It's really disrespectful to the other 90%+ trying to workout at the same time. I find it baffling that even a chain could make such a bad call. The gym would rate a lot higher if they showed the rest of the members a little more courtesy.

Source: Google

★ 1

I originally rated this establishment 5 stars. It used to be one of the better gyms in Middletown. Read to the end before signing up.

Fast forward to the present day, this is by far the worst gym in Middletown... and that's saying a lot compared to Pizza Planet

For starters, there are countless inoperable machines at any given time. When the issues are brought up to staff, various excuses are given, and resolution is far and few between. Equipment has not been inspected in what feels like since opening day, and the lack of inspection is a lawsuit waiting to happen.
Some of the current issues include: Bolts are missing from the base of the power half hour row machine, the triceps push down is missing its sticker regarding safety, the knee extension machine has mismatched bolts holding it together, the Smith machines are missing the safety catch to stop 360 spin of the bar, the movable benches are often loose, the hip thrust is missing the nonslip mat, cable machines are improperly lubricated.

Secondly, soap in the bathroom is rarely filled, paper towels are often empty, and the machines for the paper towels are always broken or jammed. Staff members are rarely found keeping the gym tidy, weights are found all over the ground, the tanning machines are filthy, the bathrooms often have toilet paper sitting on top of the dispenser instead of inside and a sink in the women's bathroom is clogged. It's a shame that even cleanliness is not a top priority.

Lastly, many of the staff members are completely unprofessional and lacking training. I witnessed an employee threaten a gym member, staff is often found on their cellphones or with headphones on, soap and paper towels are found empty for the 2 hours I am at the gym and go without being checked. Few front desk employees fail to exchange pleasantries during the comings and goings of gym members.
Trainers need to be desperately reeducated because safety is thrown out the window. The black bars, known as deadlift bars, are not to be used for benching and/or squatting, and I have seen countless trainers using black bars for squatting/benching. There is no correction that he incorrect bar is being used and is unsafe to use for certain exercises. Trainers struggle to provide proper guidance to their clients, form is often incorrect and borderline dangerous, they use multiple machines at one time and don't offer work-ins...especially during busy times. Please offer respect to all patrons, not just those paying for personal training.

Following all of the issues, I canceled my membership. Charging $2 fee on top of your monthly thy fee without notifying your customers is shameful. Paying $15.99 a month for a bunch of busted dirty machines is not worth it. This is not the same Crunch Fitness from 3 years ago, when I started.

Take the time to read your other negative reviews, or barking patrons won't be the only reason you lose customers.

So, to all you reading this review that were thinking of joining this dump... Save your energy for your workouts and choose a different gym.

Source: Google

★ 1

Love this gym usually but the last month or two has been rough. A lot of the cables and machines have been out of order for weeks now.
-edit to update two weeks later: even more out of order equipment & nothing has been fixed.

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★ 4

Best fitness center in Middletown!

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★ 5

Very nice gym, clean and staff are very friendly, in dire need of adding another hacksquat machine

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★ 5

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★ 5

Great gym, great management, always clean!

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★ 5

Great gym and great staff !

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★ 5

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★ 5

A lot of gyms are overwhelming. Crunch is not. Novice or expert can find the way around for a good workout.

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★ 5

This place is top notch

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★ 2

Gym has fallen off in the last year. I blame the new ownership that cares more about greed than anything.

It's a graveyard of broken equipment. We are promised repairs but they just never happen.

Advertisements for "sponsors" . The gym might as well be cable TV. You walk in and you see three billboards for different companies. The tvs that actually do work display ads too.

Hidden $2 fee. All memberships include a "convenience " fee per month. They didn't make any announcements for it - it was added "in the fine print". So when joining, realize the dues are actually $2 more per month than advertised.

I've never seen such corporate greed at a gym.

The gym used to be special. The staff there still is exceptional. But even with the great staff, it's like putting makeup on a donkey.

Do better crunch.

Source: Google

★ 5

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★ 2

I really like the staff here (they are so nice!) but the issue with this gym is the condition of the equipment. I keep on seeing more and more out of order signs on machines/cable stations and nothing is maintained properly. They haven’t even taken the time to lubricate the rails for the cable area so each one sticks and/or barely moves. I almost hurt myself while working out today as a weight on one of the cables stuck half way through a rep. That is just unacceptable for a large commercial gym like this.

Source: Google

★ 5

Great clean facility for a good workout

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★ 3

I would definitely have given the gym a 4 or 5 several months ago however the amount of broken equipment is really adding up making it frustrating at times to get your workout done

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★ 5

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★ 4

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★ 5

Clean Gym, friendly staff. Has everything I was looking for in a gym. 3 subscription levels.

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★ 1

Don’t go here if you’re looking for friendly staff. They are impatient and will assume you’re stealing if you take a water bottle out or the fridge and don’t pay for it. Will call you a thief. You will find a lack of emotional control here very apparent amongst the staff. Gym is good though, good equipment, nice features, but the terrible staff ruined it for me and I will never be coming back. If you are a higher up at crunch and reading this, really reconsider who’s on your team and determine who’s actually good for the overall well being of the gym community. Don’t hire a bunch of short tempered retards.

Source: Google

★ 5

This facility is spacious and clean. Staff is super friendly. Their spin classes are excellent. Nelson and Kenya are terrific! My personal trainer, Simon, is extremely knowledgeable, understands my goals and tailors my workouts to optimize my potential. He cares, is personable and I can tell he wants me to achieve my goals 💯. I truly look forward to my workouts with him! 💪

Source: Google

★ 5

Amazing gym! Fantastic atmosphere, wish they repaired their machines that have been down for a while but other than that this is my 2nd home

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★ 5

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★ 5

This is a great, clean place to work out. I love the atmosphere here, everyone has a good vibe, and the space is big enough you never feel too crowded. Plus there's enough equipment that you're rarely waiting to move on to the machine .All the staff are always friendly here, can't beat it.

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★ 5

Great place love spin class

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★ 5

I had a good workout today everything went well.

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★ 5

Happy birthday to my beautiful Keymani

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★ 5

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★ 5

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★ 5

Beautifully

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★ 5

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★ 5

This gym is excellent! Thorough team, great equipment heavy DBs and clean. Thank you Crunch!

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★ 5

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★ 5

Amazing gym!! I’m in town visiting for the holidays. I had the opportunity to use the gym today and fell in love. The staff is amazing, the gym is spacious, clean, and has a lot to offer for everyone’s fitness needs! I’m extremely impressed.

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★ 5

I been coming here for while the staff is always nice They have everything u need get u on track and also price is good

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★ 5

Didnt see progress till I switched from PF to this place in July.

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★ 5

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★ 5

Great people, great atmosphere

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★ 5

Very good place always finds what you need

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★ 5

Great gym with good classes

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★ 5

LOVE this gym. The classes & staff are great! They take care of you. Mae, is one of the best ever! Brandon, Katie & the crew. Check them out!

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★ 5

Great place and staff!! Barbara and Katie are the best! Thankyou ~~ Joanne

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★ 4

Pros and Cons from the male perspective.

Cons: Bathroom and showers are a bit cramped. No overhead lat pullover machine.

Pros: Sports Turf, jungle bar, olympic lift platforms, glute drive machine, and moderately spaced out. Equipment is clean and shiny.... Plenty of Grey and blue to go around.

This gym is good for heavy lifters, or light lifters. The addition of selectorized equipment and hammer strength stations beats out "the other fitness" competition in these categories.

I love the "roc-it" selectorized line by Hoist. Those machines are fun because you rock with every rep.

If you like tanning and hydromassage machine, they have that too.

Hopefully, the owner can improve the minor grips over time. Adding the overhead lat pulldown machine would get all 5 stars from me.

Location is also close to a firestone. Drop your car off and work out until your car is ready.

Good Gym. Great location. PARTY ON!

Source: Google

★ 5

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★ 4

Gym is good. Their parking lot is full of pot holes

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★ 5

Gym is great! All trainers are so kind and helpful! Took Strong Hiit with Summer H and definitely will be back!!

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★ 4

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★ 5

Awesomw gym

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★ 5

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★ 5

CJ said hi to me and I enjoyed myself for the of the day

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★ 5

Awesome team. That man cj deserve a raise

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★ 5

Clean and good variety of machines and free weights. Went as a guest and was an easy sign in process.

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★ 5

great gym with very low price recommend to everyone beginner or advanced.

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★ 5

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★ 5

Love it

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★ 5

love this place! especially adri :)

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★ 5

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★ 5

Nice gym, all the equipment looks pristine. And believe me, I've had so many different memberships at different clubs.

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★ 5

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★ 5

Go there everyday perfect

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★ 5

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★ 5

Ready to #LevelUpLouisville
Let’s go CRUNCH!

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★ 5

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★ 5

👌👌

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★ 4

Its a nice gym with nice trainers. Wish they would enforce people to clean their machines or equipment after they use them. Its a great gym to work out

Source: Google

★ 5

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★ 5

Good equipment, good staff, good culture.

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★ 3

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★ 1

Still awaiting a phone call from a supervisor for a refund of over charged fees. Going to have to show up.

This is a follow up to the reply below. The manager is never available to speak, always at a meeting. Emailed manager at the email below already 3 times no response. Get it together. I will be reporting to corporate as well as the BBB.

Source: Google

★ 5

friendlliest staff ever, best gym ever.

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★ 5

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★ 5

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★ 5

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★ 5

THE BEST GYM IN MIDDLETOWN,
PERIOD! Staff is always friendly, the bathrooms are clean and even when it’s crowded there are plenty of places to get some work in. Appreciate you guys! 🤙🏽

Source: Google

★ 5

Beyond excellent clean friendly environment very quite staff is beyond helpful great gym

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★ 4

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★ 1

Closes earlier than advertised. Does not close at midnight.

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★ 3

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★ 5

Very good

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★ 5

Love this place!!! The people there give it the true meaning of “Gym Family”.
The equipment is clean and up to date.

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★ 5

I’m there every morning and the staff is awesome!!!

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★ 3

I'm a member of Crunch and visit this Middletown location due to my business travels. This is the most rundown Gym I have ever visited. Almost every cable machine is broken or not working properly. None of the paper dispenser work to clean equipment, so much for Covid safety!!!! The staff is usually nice I wish they kept up with repairs of the broken or inoperable machines

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★ 4

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★ 5

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★ 5

Clean, spacious. Friendly staff. Affordable. Plenty of equipment.

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★ 5

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★ 5

I'm there 4-5 times a week after work. Love it. Staff is amazing! If Google would let me give more stars I would!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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