★ 3

Is a great gym very equipped but definitely need some renovation and most of the machines are old.

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★ 5

Good facility and very nice personnel. Especially considering that when i go it's at 5am. Very clean machines, they always have an employee cleaning when I am there. Looking forward to their expansion.

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★ 4

Crunch is a chill gym, most of the staff are friendly. The people who go there are fine too. They have a good variety of machines and they have plenty of classes that you can sign up. They only minor thing is that i won a free coaching gym class and they never called me to set up the appointment, but other than that is good.

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★ 5

Today Jashua helped my wife when a machine pinched her finger and she scresnes sopnkoud rgsr the wwhike gym heard her.Joshua was fine if the traners who quickly came to her aid.He klater ran across rje strerr right get a vup of ice..went time Hus xar time feet s town and basically made her feel relaxed while she had her hand on ice.
The trainer Jashua was quick , clever and professinal inevery sense of the word!
And..he's a hell of an intelligent and highly skilled trainer!THANK YOU JASHUA!!

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★ 2

Some equipments and machines need replacements and fixing

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★ 5

VERY GOOD overall gym! Affordable rates. Spacious and good lighting. the machines work well. Bathrooms are clean. Staff is nice. My favorite are the CLASSES. The yoga classes are wonderful! I've tried many of the yoga classes but my favorite is the Saturday morning yoga class. the overall vibe of this gym is laid back, NICE friendly gym members who add to the feeling of community at this Crunch Gym location

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★ 1

It’s clear this location had a habit of not truly closing accounts and then charging random amounts with no explanation. I have been trying to contact management with no avail. Useless, frustrating, and scam artists.

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★ 5

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★ 4

A steam room would make this location perfect

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★ 5

I wouldn’t join any other gym on this island because of how great & helpful the staff is with everyone & it’s very clean and everything is updated not outdated

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★ 5

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★ 5

Personal trainer - Elvedin Zeneli

Today (Saturday, Aug 16) in the afternoon I had the opportunity to work with Elvedin Zeneli, a new personal trainer at Crunch, Bay Street, Staten Island. It was an exceptional experience. He came over to me and introduced himself and offered some suggestions. In our interaction, I found Elvedin remarkably well-informed, very well-read, talented, charming, personable, intelligent, focused, very patient, sharply observant, attentive and with excellent communication and guidance skills.

In the time I spent with him today, I learned a lot from him and he has helped me reset and rethink my focus on some of the things I need to work on. He was quick on his feet yet very patient. He maintained a steady flow and pace which was comfortable for me and yet, very effective. He explained every move in detail and it's far-reaching benefits.

His prior experience, interest and career ambitions in the medical field coupled with his personal training qualifications makes him very well-skilled at quickly recognizing "what needs to be worked on?" and "how best to fix it?". I was very impressed by him and enjoyed my interaction with him today. I highly recommend Elvedin to anyone who is seeking a personal trainer with the qualities I have already stated above.

I am departing from Crunch after some years due to personal reasons otherwise, I would have certainly entrusted Elvedin with my fitness goals. If you are looking for a good and very capable personal trainer - go with Elvedin. He will surely prove to be an asset. It was a pleasure working out with Elvedin today and I wish him best of luck.

Source: Google

★ 5

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★ 5

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★ 5

Todo bien, solo necesitan checar un poco más sus máquinas porque no todas funcionan correctamente

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★ 5

This is a great gym! I’ve been going here since it’s grand opening and been loyal ever since due to the equipment and service provided by the facility’s experienced trainers.

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★ 3

I give it a 2 star, just cause 45 % of the equipment is in bad shape (really old) no upgrades, some machines are out of service. I give an extra star cause Atleast the place is clean. But they can do better.

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★ 5

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★ 5

I just moved to staten island and everyone has treated me so good here. It's really like a second home. I love this gym.

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★ 5

Amazing gym place for any age group with amazing equipment for any level

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★ 5

Best place to work out 10/10

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★ 1

Horrible experience at this place. Buyer beware. They will do everything in their power to not let you cancel your membership. They just want to keep charging you.

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★ 5

I cannot rave enough about how much I love Crunch Bay Street! The gym staff is very friendly, the machines and equipment are well kept and the classes are super fun while challenging. My favorite trainers are Mamou, Trisha, Anessa, Tracy and Kristina. If you are looking to join any gym on Staten Island, this is without a doubt the best of the best.

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★ 5

Solid place.

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★ 5

Great gym has everything needed to make gains, Chelsea was perfect and helped me sign up and get in easy

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★ 5

Chelsea was friendly and very helpful. I just joined on my Birthday and I'm looking forward to going to Crunch for my official 1st day when I meet with my coach.

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★ 5

Please put a wi-fi router downstairs. There’s no wi-fi downstairs and no regular service.

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★ 4

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★ 5

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★ 1

Need to hire polite workers
The receptionist was very rude today he
01/26/25
He tells me not to talk to me
. If he doesn't want to talk to customers he should leave.

He was very rude to me and I think the supervisor was there.and he see all things happened Also, the worker does not know what they offer in their 3 memberships.

I had a 30 minute appointment with a trainer and my appointment was cancelled 5 minutes before and this happened throughout the month
Thank u crunch

Source: Google

★ 4

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★ 5

The best on Staten Island and free classes!

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★ 5

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★ 5

Very Friendly Staff. Sign up was a breeze. It was my first day. So far so good

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★ 3

Don’t try calling, apparently the phone is a just a decoration.

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★ 5

Great place they give me a protein drink in my birthday

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★ 1

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★ 5

Clean, nice equipment, good staff

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★ 5

I love the classes and the teacher it's like a family

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★ 5

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★ 2

Came here at some point it’s good to come early mornings but the gym is very small the boxing equipment is torn up, if you want to box bring your own gloves or give the front desk your id to borrow a brand new pair but I stoped coming here because they started overcharging my card after they told me my account was closed with them and now my bank closed due to the charge going back into my account and I didn’t pay it because I already explained to them I no longer want to be a member I don’t think I’ll ever go to any crunch after this one

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★ 5

Crunch on bay st has grown so much throughout the years and they have so many options between equipment and classes. The staff is always welcoming and the personal trainers are amazing. Frank the PT manager has been the best helping me set up my PT sessions. I had the pleasure of working with Coach Israel and Coach Will. I highly recommend them. Even the GM Justin has been wonderful! Hands down one of the best gyms in Staten Island 🙏🏼

Source: Google

★ 5

Angel and Jada were sooo friendly and helpful. I accidently dropped an AirPod behind a stairmaster machine and Jada got a hold of Angel. He brought over a drill and took a side panel off to find it and reassured me that it was no trouble even though I knew it was lol. They were amazing and even in our short conversation they made an effort to get to know me. 10/10!

Source: Google

★ 5

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★ 4

Nice gym, friendly staff

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★ 5

Mikey was awesome!! He helped me and answered every question throughly!! Great guy.

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★ 5

Friendliest staff I've ever seen at a gym, Id never workout anywhere else except Crunch on Bay St!!

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★ 1

Very rude staff!!! Especially male front desk employees.

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★ 1

The Front Desk Boy is very disrespectful and nasty his name is Mike . I Been a long member here . I will not be comfortable anymore. Thank God they’re other places I can go . Thanks Crunch ! Please do better with hiring people. I’m Praying for you Mike 🙏🏾🙏🏾🙏🏾

Source: Google

★ 4

Gets crowded in peak hours but overall worth the money you pay.

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★ 1

I had a very disappointing experience with Crunch Fitness. I canceled my membership on March 14, 2024, and confirmed with the staff at the front desk that everything was processed correctly. However, despite not using the gym after that date, I was charged $418 every month for April, May, and June—a total of $1,254 in erroneous charges.

It seems my account was not removed from their system, even though I was assured that it was. I've had to dispute these charges, which has been a frustrating and time-consuming process. If you're considering joining, I strongly suggest being very careful when canceling—make sure you get proof and follow up multiple times to avoid any issues like this.

Unfortunately, this has soured my experience with Crunch Fitness, and I cannot recommend this location.

Source: Google

★ 4

Very nice trainers , great atmosphere, clean and good equipment..

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

If I could give no stars I would. This place is just a money grab. Read agreements. If not expect to lose money constantly. Huge scam. Would not recommend. You have to go in and cancel and pay over $100 just to cancel.

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★ 5

Literally the best gym with the best staff ever. Jeff is amazing !!

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★ 4

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★ 4

Pretty solid gym. Members are all civil. Machines are all there. Locker room is OK, shower water pressure needs to be stronger. All in all a great gym to join or visit.

Source: Google

★ 4

I've been a member of the gym since the day it opened. They offer good value for the money.
I'm revising my previous rating due to the manager, Justin. I actually give the gym 4 1/2 stars. He has made this a better place since he's been here. He makes sure that the cleaning staff cleans. The repairs on machines are far more timely. He makes the members feel welcome, but he makes sure that they adhere to the rules. He's hands on, pitching in to put things (and sometimes people) where they belong.
My remaining complaint is that their cardio machines offer TV that rarely works properly and doesn't have many common channels, particularly those airing sports, which is annoying during various sports seasons, especially football season, when I like to do cardio while watching a game.
I have high hopes for this facility under Justin's management.

Source: Google

★ 5

So many thanks to Justin and Danny, I came to the club for some past dues came to my account after I cancelled my membership with their club and they gave me all the time and the explanation for these dues, Justin helped me credit back these fees which made my day, I am now a member with Crunch Florida but from time to time I am coming to Staten Island branch which I recommend to everyone one, thx so much for Justin, Danny and their team you are the best

Source: Google

★ 5

Great Staff, music, machines and vibe! The front desk staff is always so friendly both in person and over the phone! Had a situation come up and needed help with membership, general manager Justin was so down to earth, approachable and just helpful. Gums get a bad rep especially with trials but def this is not that one! Check it out.

Source: Google

★ 5

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★ 5

It feels a bit like family without any judgement when working out here. Everyone is super welcoming and is willing to answer any questions.

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★ 1

The male manager is nasty and rude, get another job if you are miserable. Pay a little extra and go to the new Crunch, this one is too unprofessional and will charge you extra fees for no reason.

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★ 1

The gym itself is great, but the managers are very rude and not understanding at all. They do not try to help get to the bottom of a situation and do not provide the help necessary to meet the needs of their customers with health disabilities.

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★ 5

Honestly one of the best gyms I’ve been to in all of NYC. Staff and customer service is amazing, respectful, and members are cool. Respectful culture created by gym employees too, so thank you. Generally love going here!

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★ 5

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★ 5

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★ 5

Great place, I’m here every day!
Great staff!

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★ 5

Crunch fitness is full of some of the friendliest faces ever. The trainers are super nice and receptive to feedback if you know what you're trying to do and if you're starting from scratch they will have you covered. All of the staff are very welcoming as well. I really enjoy going to this gym because of the open space and available equipment. I try to stay off the machines in order to keep my workouts as versatile as possible and they have so much equipment I'm never bored. When I was going to planet fitness there was little room for innovation, kinda dwindled on the machines but the friendly inclusive environment here , I'm always learning something new to add to my routine from someone.

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★ 5

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★ 5

I love Keyara from the day I walked in the gym she made me feel very special she’s the one who signed me up and she’s great .

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★ 1

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★ 5

Best experience at crunch on BAY ST. The staff are wonderful and the equipment is top tier.

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★ 5

The best gym thus far !!! Great staff !! Also very clean ! Definitely recommend 😊💪🏽

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★ 5

Great gym to go to, 1000/10 recommend! Nice staff and very clean. 🫶🏾

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★ 5

I go here often and I’ve never had been disappointed working out. Amazing Fitness Center!!

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★ 5

This location has some of the best trainers and staff as an entirety! Staff has always done their best to help at the fullest extent and always seem to be in a great mood no matter how busy! The facility is well maintained and very clean. It's a great environment overall. I would definitely suggest anyone to consider this gym a second home!

Source: Google

★ 5

Best Gym. Best pump in New York. Nice Staff.

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★ 1

Bad service at this gym most of the time the elevator to go upstairs is locked or out of service. This is the last time I sign up for this gym. Horrible service.

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★ 5

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★ 1

El entrenador muy desconsiderado con una persona que nunca hizo ejercicios

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★ 5

I love this place! If you wanna get a great workout in, look no further!

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★ 5

CHELSEA IS THE BEST EMPLOYEE IN THE BUILDING SHE IS SO HELPFUL AND KNOWLEDGEABLE AND ALWAYS HAS A GREAT SMILE ON HER FACE. THE GYM IS CLEAN AND IT HAS A GREAT ATMOSPHERE. DEFINITELY GETS A 5 STAR FROM ME

Source: Google

★ 5

Love this gym I come here everyday , everyone from the staff is great and very welcoming

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★ 5

Awesome gym

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★ 5

Great Gym, friendly staff. The gym is always clean when I'm there.Equipment is always getting touched up.

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★ 5

Great Gym, awesome staff! Positive energy

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★ 5

Fantastic staff, from the moment you walk in the door you’re greeted with a big smile. Always clean. Never waiting more than a few mins for a machine or bench.

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★ 5

CRUNCH! Best place on earth

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★ 5

CRUNCHHH BEST PLACE ON EARTH

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★ 5

Great energy, friendly staff and excellent trainers. 10/10

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★ 5

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★ 5

Great customer service

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Crunch is Amazon, staff is awesome, members are awesome very inclusive, my trainer mark is the best at delivering the exact workout needed for maximum results

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★ 5

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★ 5

THIS IS ONE OF THE DOPEST GYMZ I BEEN TOO IN A WHILE, GREAT SPACING AND EQUIPMENT, CLEAN AND GREAT STAFF..STAFF MEMBER ABBY MADE MY EXPERIENCE ONE TO REMEMBER, VERY HELPFUL AND POLITE, I JUST APPRECIATE THE WHOLE EXPERIENCE AT CRUNCH, WHICHS IS GONNA LEAD TO ME BEING A MEMBER FOR A WHILE.

Source: Google

★ 5

Great people. Nice atmosphere

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★ 5

Other then the fact that this place is spotless and always so clean, I Always feel so welcomed and comfortable walking in here anytime or day of the week, always greeted with a hello and a have a great workout. Trainers walking around offering help or tips. Have no complaints with the new management here and would recommend to anyone wanting to join a gym.

Source: Google

★ 5

Thanks to the various workouts, the dedicated staff, and my extraordinary trainer, Marta, I am stronger. The positive energy of the gym allows me to be consistent.
There's a workout for everyone from Yoga to Zumba. The HIIT classes are motivating. The Pilates classes are worth a try too.
Above all, the gym is clean and the management is supportive.

Source: Google

★ 5

I've been a gym member since 2014 I've seen a dramatic change in the gyms overall appearance and I believe it's because of the new management I like the way the gym is being run now ty crunch for doing a dramatic change

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★ 5

I love love love this place… I look forward to coming here especially for yoga the staff is friendly and knowledgeable and it’s clean, my lil slice of heaven.

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★ 5

I've been going to crunch for the past few months and I just want to say that the trainers are willing to help you even if your aren't a client of theirs and the people in the gym provide a sense of community where there is no judgement which makes me feel comfortable.

Source: Google

★ 5

Such a great gym but the upper floor smells like pizza from the store under.

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★ 5

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★ 5

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★ 4

I have been a member since the gym opened in 2015. Good value for the price! Mark is a spectacular trainer, unlike some others who are on their phone texting while training. Why is that even allowed? The only problem is # of machines that are not maintained and left needing a fix for weeks or even months. Why charge a $60 maintenance fee and not even maintain the gym properly?

Update: the hydro massage machine is almost always not functioning properly and the weights are almost never put in place, several members are also misusing the cables slamming the weights. I have also noticed chalked up dumbbells and barbells left uncleaned. I have emailed management and have also spoken to them in person but didn't see change or response. The class schedule is also not updated leaving many of us confused. This gym could be so much better if just a few basic things were maintained.

Update 1/10/2021
The class studio room is very inconsistent with temperature. Sometimes freezing cold with door/window open and sometimes both closed with heat on. Hard to dress accordingly. Also no wipes in class or outside in the evening time. Much needed for safety because of pandemic. Have also noticed the studio floor left uncleaned many times. There is no control of people walking into class and disrupting it. Why not lock the class door after class starts like other Crunch locations?

Update 1/23/22 We have had consistent interruptions during classes. People just walk in and interrupt the class about 3-4 times per class in the evenings. Phones have gone off during class with no one even bothering to turn them off. Why are the doors left unlocked during classes? Other crunch locations lock them.

Update 8/12/22 Its almost 80 degrees in the studio class room during peak summer heat. Hydro massage bed still hasn't been fixed. One is completely out and the other barely works. There are still constant interruptions during classes with people walking in and interrupting the class.

Update 11/15/22 Hydro massage is finally fixed but it overheats and shuts down if used back to back with diff people. Classes are still regularly interrupted by walk-ins. Come on guys. How hard is it to enforce this simple rule?

Update 2/25/23 hydro massage chair is out of service again 🤦‍♂️. Yoga instructors are forced to play music during class by the manager because one person complained. One of the purpose of yoga to gain mindfulness and with constant audio stimulation it beats the purpose. There is also a safety hazard because it's hard to hear the instructor in the back when music is playing especially for new attendees that can injure themselves.

Update 5/20/23 hydro massage chair reeks off sweat. Barely functional, leaks water, and shuts down before the session ends.

Update 9/9/23 Dumbbells are always a maze. No enforcement to put the weights back in place. Poorly maintained equipment and no restocking of paper towels in basement. We still get interrupted by randoms walking in during class and disrupting us.

Update 11/25/23 There have been some improvements. There is a class in session sign in front of the door now when classes are in session. Hydro bed has been working but its not at a 100%. Other issues remain as is.

Update 12/23 After leaving consistent regular critical and constructive feedback here (along with attempts to speak to mgt which were also ignored) I was banned from the gym by the manager without even a conversation for apparently leaving a bad review. No attempt to even speak to me. I found out at the front desk when I scanned my card. On top of that I was still charged for the month and the $60 maintenance fee afterwards. Disgraceful move to treat a member of 9+ yrs like this. Clearly shows that the gym cares more about the $ then their members. Save yourself the trouble and go somewhere else instead.

Update 2/23/24

Things have gotten much better with improvements after the new GM named Andrew. I had a conversation with him about everything and its starting to look good. Thank you Andrew!

Source: Google

★ 1

THIS GYM IS NO GOOD. I HIGHLY RECOMMEND NOT COMING TO THIS PLACE. DON’T GO. IT’S NOT WORTH IT.

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★ 5

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★ 5

I’m a member. I go most days. I am here at 6:20 am and they are closed but they fixed it

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★ 5

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★ 1

Ужасное отношение к клиентам. Я пытался два раза закрыть свой аккунт и эти черти гореть им в аду так и не закрыли мой счет. Я ухал и мне прислал что я должен им денег за три месяца. Больше я не хожу в спортивные залы они все как сговорились. Горите в аду

Source: Google

★ 5

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★ 3

I work in Manhattan and therefore have to go to the gym at 5am on the weekdays. Since I have a long commute, every minute of my workout from when the gym opens counts. There have been several days now where myself and other members have had to wait outside for almost half an hour before being let into the gym. We call the front desk and no one answers. That is a huge waste of time for those of us who need it.

My schedule doesn’t permit me to go to the gym in the evening, where it is also difficult to use equipment because it becomes very busy.

Please look into why there have been issues opening the gym at 5am. Thank you.

Edit: 06/22/2023 — Myself and many other morning gym members have waited outside from 5am-5:30am so far. Still, nobody has come outside to let us in, and the lights appear to be off. It is unclear if the gym is even open, but there is no sign indicating this, and none of us got email alerts. I usually have to leave by around 6:15am, so I officially cannot workout now and have to go home. Many of us who waited have chosen to go home.

Edit: 07/08/2023 — Today is a Saturday morning when the gym is supposed to open at 7am. Currently, there is a long line of members waiting outside. Marta, one of the personal trainers, informed us that the gym will not open for another half hour or so. It would be courteous to at least let members know of any delays.

Edit 04/10/2024 — It’s been over a year since my last review but just wanted to provide an update. It is a Wednesday morning when the gym is supposed to open at 5am. We were let in around 5:47am.

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I’m leaving my review of this gym as 3 stars because it is otherwise great. I love the staff, it is huge, great equipment selection, and affordable. Please look into this, I appreciate your time.

Source: Google

★ 5

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★ 1

I’m a current member for 6+ years and now currently waiting until I can cancel membership or switch location. This gym front desk constantly messes up my billing payments and attempts to make me pay unnecessary fees or will not let me into gym to workout. So I have to call into ABC every time to pay my correct bill because the front desk will treat me like some free loader if I don’t pay the extra fees they created because they fail to charge the correct information I gave them. I’d understand if it only happened once but after the first time 0 apology and it happened multiple times again. Not sure if they treat everyone like this but they convinced me to leave. Gym was never maintained correctly with its equipment the only reason I stayed because it was only gym in area available for a while that matched my hours.

Source: Google

★ 1

I am deeply disappointed with the service at this gym. My friend and I were members for years, but were treated with complete disrespect. The staff were unfriendly and made us feel unwelcome from the moment we walked in. The atmosphere was unwelcoming, and the staff seemed disinterested in providing any assistance. Save your time and money, and steer clear of this dreadful establishment.

Source: Google

★ 3

I was in a class this morning and noticed many were compromising their body form. As I observed this for over an hour, the instructor NEVER went around correcting their form. I find this unbelievable as an instructor, you are suppose to walk around to correct this, as this being unnoticed, many will eventually have body injuries. Otherwise, the class was fun.

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★ 1

Bad neighborhood and chronically understaffed. Broken equipment is reported and never fixed. Tanning equipment is broken as well. I had to come to my old neighborhood just to cancel. They are trying to charge me my yearly fee even though I am canceling before the year is up to quit! Managers don't reply to their email and supervisor had to be called to come in. The grid at the counter try to hold down the fort but it's clear management isn't very involved.
Edit: just got charged EIGHTY DOLLARS TO QUIT customer beware

Source: Google

★ 5

Very good place for exercise and very neat with a lot of equipment .

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★ 5

I went to this gym. I went on the treadmill and used the free weights. Was impressed of the cleanliness and the order of the gym. It was like ten years ago that I went to this gym. I had a guest pass from my sister to attend the gym. I had a great experience and a great workout too.

Source: Google

★ 1

My son is away at college so I want to cancel his membership. They said no that I have to come in. Meanwhile, if you want to receive a membership you can do it online. People have jobs and are busy and absolutely no time to go and sit down w/ someone just to terminate a subscription. Petty things like this is what matters and what makes a business look bad. Be better, Crunch.

Source: Google

★ 4

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★ 4

Muy amplio , varias maquinas y muchas pesas , parqueo al aire libre y bajo techo ,el personal muy profesional

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★ 3

Could be much better, closest gym to me is really the only reason I stay with them... convenience 🤷🏽‍♀️

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★ 4

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★ 4

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★ 5

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★ 5

This gym is very clean and put together they got mostly every kind of machine to work on body they are missing some items like the boxing gloves you may have to bring your own stuff but it's a pretty good atmosphere especially if you're a first timer

Source: Google

★ 5

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★ 5

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★ 5

The workers are very friendly and they create a very safe and customer friendly environment they are good at their job!!! Thank you crunch gym!!!

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★ 5

I just joined this gym and already I’m in love..there’s so much space to work out comfortably.they have all the equipment I need and even new equipment I’ve never used before that gives me the perfect edge of having an effective workout. So far I haven’t had to wait long to use any of the machines and everyone is so nice. Greatest part is I have access to a high-end gym for such a great low price.!

Source: Google

★ 3

Decent gym. Has everything you need to get a great workout. Steam room and sauna are always running and hot. Equipment is repaired rather quickly and the staff is friendly. Just lately it’s been dirty. Mainly the men’s locker room. People leave empty water bottles and clothes in lockers for days on end so obviously staff doesn’t clean them. The sauna works great but it’s yucky. For the price it’s a good gym and u get a lot. Just keep your shoes on.

Source: Google

★ 5

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★ 5

Didn't go yet but the customer service was awesome and understand ppls issues and work with you!

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★ 5

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★ 5

One of the best gyms I've been to. Everyone is very friendly

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★ 4

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★ 5

The staff have ALWAYS been awesome people 💜. The gym itself has improved so much within the passed 9 years that I’ve been going. Adding an additional floor has been a game changer for this gym and I love it!!

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★ 5

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★ 5

Just joined this gym and I love the prices and the clothing items that they sale. Gym staff members are very friendly.

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★ 2

Steal money from bank account.

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★ 5

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★ 3

Could be cleaner, old/ used machines.

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★ 5

Stopped by Crunch - Staten Island to start a membership. The team was very kind and helpful, many thanks to Keyara and Shanice! Facilities are well kept.

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★ 5

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★ 4

Amazing gym. Great staff 👏🏽

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★ 5

great local gym. super classes and equipment except for broken rowing machines

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★ 5

Staff here are nice .

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★ 1

i am not recommended this Fitness to anyone.

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★ 5

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★ 5

Source: Google

★ 1

I just want to express my disappointment towards the service encountered at Crunch Fitness - Staten Island.. I went there with a friend of mine who is not member but I am already a member of the gym, i been training here for over a year and there is a three day trial so I took my friend . When we got there the guy at the door was very rude and denied us access saying that my friend needs to have a S.I.D even when we want to pay for the 1 day access . I am not sure what kind of establishment treats their patrons. You need to hire better customer service employees otherwise you will be seeing lots of people leave .. I hope you guys look into these kinds of issues. I will make sure all my friends know about this !

Source: Google

★ 5

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★ 5

Very good place

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★ 5

It is cheap, largest space and good classes.

Source: Google

★ 2

This place needs update

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★ 5

Great gym, friendly staff, and clean environment =)

Source: Google

★ 1

one trainer here (tanned with a ton of makeup) hoards a lot of space and lot of equipment while training peple

Source: Google

★ 4

Simplemente me gustó

Source: Google

★ 4

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★ 2

The gym itself is pretty nice and decent. However, due to signing up for OrangeTheory as well, I began going to OTF more often and didn't need Crunch. I tried cancelling back in March via the website (there's a form to cancel) and was told that that form does not indeed cancel my membership and that I had to come in instead to cancel. The only time I could manage to get over there was in May (2 months later). After going in and filling out the official cancellation form, I was told that they couldn't process the cancellation quick enough and that I would still be charged for the upcoming month in 12 days. I was told that a manager would call me about the cancellation and I could ask about them potentially processing it sooner so I don't get hit with a charge, however I never got a call. So I have essentially lost 3 months of charges due to their stupid cancellation policy.

Source: Google

★ 5

Crunch fitness is one of the best gyms on this island. It’s pretty clean and weights are organized. The staffs are very courteous.

Source: Google

★ 5

Source: Google

★ 2

Since the update. No complaints. Decent equipment and good trainers.

Source: Google

★ 5

Crunch Staten Island on Bay St is hands down the best gym I’ve ever been to! I’ve been a member for 4 years and I wouldn’t dream of switching to anywhere else. From the time I signed up all the staff was so welcoming and made me feel like family honestly. The staff always greets me with a big smile and a warm “enjoy your workout”. Best part thus far was the free initial kick off I received when first joining. My trainer gave me the confidence I was lacking to achieve my fitness goals. I even got an extra one for my birthday ;) Oh and don’t even get me started on the manager!!! Mamou runs the business they way it should be. So funny, kind, and smart as a whip! The fitness classes she teaches always has the energy on 10 and keeps you pumped.

Tell a friend to tell a friend JOIN CRUNCH BAY ST!

Source: Google

★ 3

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★ 4

clean and safe place

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★ 5

Great Place to Workout.

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★ 5

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★ 2

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★ 4

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★ 5

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★ 5

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★ 5

Just started here and the friendliness off the gym staff is awesome. Greetings amd smiles all day...

Source: Google

★ 5

Convenience great gym

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★ 5

Enjoy their free weights section

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★ 5

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★ 1

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★ 5

Fine place to workout 🔥🔥🔥

Source: Google

★ 1

The trainers seem to own this gym (bay st.) If you are not taking there classes they treat u like as an inconvenience, and the dismissive nature of the staff is appalling, I've never felt welcomed or even, which is a crying shame because the South site was a second home to me, due to the recent harassment I've experienced from the trainers I am canceling my membership

Source: Google

★ 4

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★ 5

So far I really am super happy I joined. Great Aura and energy in this place. Tried two classes so far looking forward to so much more..

Source: Google

★ 5

I really like going to this place. It gets addictive after a while when you see the same people, and you kinda feel like you are working out with neighbors. I joined a couple of months ago and got a GREAT trainer, Mark Gaskins. He's patient with me given the fact this is the first gym I have ever joined, and I am not exactly in the best shape. The staff? Very cool, friendly people. From the guy cleaning up at a night to the people at the desk, they are all really nice and friendly.

It's usually busy weeknights, but I still go anyway because the place has a great vibe to it, and it quiets down after 7:30pm.

I also go on Sundays because barely anyone is there. One thing I like about this place A LOT, is how helpful everyone is to each other. I see people giving each other advice, people have helped me, and the vibe is always good here.

Source: Google

★ 5

Plenty of equipment and very clean!

Source: Google

★ 4

My gym really nice place The staff is always polite and ready to serve you.

Source: Google

★ 5

Very good gym all machines are on tip top shape very friendly staff

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★ 5

Gym is HUGE, so much equipment and free weights, Tanning, Red light therapy, sauna, steam room and friendly staff. All around great gym.

Source: Google

★ 3

Too many customers sitting on the machines just playing on their phones while others forced to ask, "Almost done?".

Source: Google

★ 5

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★ 3

Great gym. Staff is awesome. However there are some problems. The machines can be slightly cleaner. And there are not many options for legs. There is one leg press that is damaged and there is not a hack squat. The hack squat is arguably the best options for legs and it’s really upsetting that there isn’t one. I really want to thrive in this gym and having a hack squat and some fixes would be amazing.

October 1st 2022:
This gym has its ups and downs. There are some staff that are cool and some that are disturbing and disrespectful for no reason and it angers me. To add, a lot of the machines are dirty or damaged. And there aren’t that many useful machines in the first place. There are barely any leg machines, the left part of the cable machine downstairs is damaged, some of the weights on some cables aren’t the correct numbers, and the layout is a messy. There is only one leg press with no hack squats. I like the gym for what it’s worth but I can’t help but think of other gyms that I have been to consistently that are better than the Crunch that I pay for on Bay Street.

Source: Google

★ 5

Great facility to get your Cycling on. Classes Monday, Wednesday & Saturday. They offer a variety of classes cycling is just my personal favorite. Come check out Crunch on Bay St and get your fitness on.

Source: Google

★ 5

Great equipment & trainers

Source: Google