★ 1

Came in to cancel my membership because I’m moving away, and the experience was incredibly frustrating. I spoke with three different representatives, and each one gave me a completely different explanation of the cancellation process. Two of them told me I needed to provide proof of my new address to receive a refund for the month they charged me in advance (I’m leaving at the end of November, yet they already charged me for December). I was told to bring proof of my new address in person to the manager so they could process the refund.

I ended up going to the club on four separate occasions just to finally find a manager, only for him to tell me that he decides which fees get waived—and that I would still be required to pay for a month of the club I won’t even be using.

The lack of professionalism, consistency, and care was honestly astounding. Please do yourself a favor and avoid joining this place.

Source: Google

★ 5

Adam Labossiere is an incredible physical trainer. He’s smart, friendly, professional and a wealth of knowledge when it comes to all things related to fitness and health. I worked with him for a couple of years, I lost 35 lbs of fat and gained significant muscle mass. He’s great at pushing me while also making sure I maintain proper form. We completed a wide range of exercises and he always designed diverse workouts that challenged my full range of muscle groups. I also appreciate his sense of humor and general kindness. I’m sad he’s transitioning to the Greenwich Village location but I wish him the very best on next leg of his journey. He is the one of the main reasons I have maintained my Equinox membership for this many years. Thanks Adam!

Source: Google

★ 5

This review is specifically for my personal trainer/coach at the Williamsburg Equinox, Matt Commodore. I have been training with Matt for 1.5+ years now, and because of him I am not only the most consistent I have ever been at the gym in my entire life, but its the first time I felt like a personal trainer actually listens to me/understands me while simultaneously challenging me all while reaching my fitness goals. I was the person who was previously very intimidated by weights, and also recovering from an injury & not wanting to injure myself. I am stronger than I've ever been, I have built actual muscle for the first time ever + I can tell that he is actually invested in me and my overall health. I've been going through a rough time personally and Matt has not only been understanding but also encouraging me and its helped me stay on track. You know when you can feel someone's passion for their job? That is what you will see with Matt. He's always offering helpful tips for both in the gym and also for living life out side of the gym, which I appreciate. Matt is also passionate about boxing, and while that's something I had never done before training with him, we will throw in 10 mins of boxing from time to time for cardio - so its always interesting & fun (besides when he makes me do bulgarians). He's also comes up with fun ways to game-ify certain exercises and as a competitive person I am into that. I feel like I am in good hands with Matt, and highly recommend him if you're looking to build a consistent, results-driven routine while being challenged by someone who actually cares about you both inside and outside of the gym! For my 3rd day per week, Matt made me a routine to do at the gym by myself, and now I actually feel confident and know my way around the gym when I'm there without him. Thanks, Matt! You have officially made me a gym girl!

Source: Google

★ 5

I’ve been training with Matthew C for over 2 years now on and off, and he’s been tremendous in my physical growth! 100% recommend if you’ve been interested in personal training. I’ve been going to EQX WB for many years prior too, and it’s always well kept, clean, friendly and easy to bop in and out.

Source: Google

★ 1

Trainers look like they need trainers. They have poor attitudes, behave like they’ve never been in a gym, zero etiquette, zero professionalism, zero special awareness. Will bulldoze you and your personal space, even when there is no one else in the gym, and there’s plenty of open space/open equipment. Jokes

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★ 5

Friendly staff, great facility and classes. My favorite location

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★ 1

Jakin was very unprofessional he promised me a day pass to try out the facility after commuting a hour he informs me that i will have to sign a contract to get a day pass free trial and goes against his word wasting 2 hours of my life conpletley unprofessional they will try to put you together in the sales room.

Source: Google

★ 5

Been a member for years! The really do deliver high quality customer service and consistency across the board. Each gym is a little different but i’ve loved Williamsburg location the last few years. I see the same people and everyone’s friendly and kind.

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★ 5

The gym is nice but my PT, Coach Elizabeth, is more than amazing. She customizes my training plan to fit exactly what I need. She’s patient in explaining every step, encourages me when I need a boost, and isn’t afraid to push me harder (in the nicest but most effective way) when it’s time to level up. I always leave her sessions feeling stronger, supported, and motivated. Couldn’t recommend her more!

Source: Google

★ 5

I’ve had a very positive experience with Zelea as my trainer at Equinox - she customized a program specific to my goals and helped me identify not only better form but ‘what’ to feel in each exercise and ‘where’. Within 12 sessions, I was able to set up my own routine to feel much more confident and productive at the gym

Source: Google

★ 5

Zelea Hall has been my trainer at Equinox Williamsburg for almost two years, and she’s amazing. She listens, adapts, and always finds creative exercises I can do despite my pain issues—while still keeping me challenged. Her positivity, expertise, and attention to form have made a huge difference in my strength, confidence, and consistency. I truly look forward to every session with her.

Source: Google

★ 5

I love this Equinox location! The vibe is super friendly, and the group classes are always fun, high-energy, and engaging. The real game-changer for me has been training with Zelea. She’s incredible! As a beginner, I had no idea where to start, but she made everything so approachable and motivating. She challenges me in the best way, keeps every session fun, and has helped transform my body and confidence over the past two years. Couldn’t have done it without her—highly, highly recommend working with Zelea!

Source: Google

★ 3

The layout of the gym is a bit strange—it’s spacious, but still feels crowded. The setup is kind of awkward. That said, I do like that they have a dedicated yoga room and a main studio for group fitness classes. To get to the locker room, you have to go upstairs, walk across the entire gym, then head back down, which isn’t the most convenient. Overall, the space looks clean, but the machine selection feels limited. Meh.

Source: Google

★ 5

I’ve been training with Zelea here for over a year now! She has completely transformed my body. She is also so dedicated, positive, and knowledgeable with her clients. She goes above and beyond and will do research on health and fitness questions that I have. Her positivity is infectious and she makes you want to give your sessions your all.

Source: Google

★ 5

I’ve had a 10/10 experience with my trainer Zelea. I didn’t know how to do a proper squat or dead lift before coming to equinox, and Zelea made the experience so comfortable for me. Now, I’m tackling exercising like push ups which I’d never thought I’d have the strength to do. The gym doesn’t seem as intimidating with such a great trainer. Also, my boxing trainer Matt has taught me soo much about burning calories through boxing exercising. It’s such a fun way to work out, and the sessions fly by.

Source: Google

★ 5

Equinox is hands down one of the best gyms I’ve been to—clean, well-equipped, and full of motivating energy. But what really sets it apart is Zelea, an absolutely phenomenal trainer. Her sessions are challenging, thoughtful, and personalized. She pushes you just the right amount while making you feel supported every step of the way. I’ve seen real progress thanks to her, both physically and mentally. Highly recommend working with her if you get the chance!

Source: Google

★ 5

Really large gym with everything I need. Staff is very friendly, trainers know what they're doing (shoutout Cody!). Very satisfied and happy to be a member here.

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★ 1

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★ 1

Swamp, with the bugs and mosquitos to prove it. Missing and broken equipment, obvi a location that the company could care less about.

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★ 1

If I could give a 0 review I would. You thought it’s year 2025 and your monthly membership is $300, at least you’d have functional WiFi. Nope not at equinox Williamsburg.

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★ 1

Oversubscribed.

The locker rooms are a hellscape. The gym floor water fountains dispensed warm water throughout summer.

As of March 2025, I thankfully no longer go to this location.

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★ 2

Heated classes are not hot enough

I’ve taken classes from this location, domino and Nomad, not feeling much about the temperature

Orchard location is slightly better

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★ 1

rude

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★ 5

Transformative Strength Training with Dan Eberle

Training with Dan has been a game-changer in my fitness journey. As a 49-year-old who sidelined my workout routine for the last five-years, I returned to the gym feeling weak and uncoordinated—new to free weights and resistance training. Dan’s patience and 30+ years of expertise made all the difference, providing a tailored approach that builds a strong foundation for long-term success.

His ability to personalize workouts while fostering confidence sets him apart. As a beginner, I’ve benefited from his careful guidance in form, strength-building, and developing the right mindset to keep progressing. At the same time, I’ve seen experienced lifters thrive under his advanced programming and coaching.

Dan’s motivational approach and deep knowledge make every session impactful. No matter your background, he meets you where you are and helps you reach your goals. I highly recommend him to anyone looking for an experienced, supportive, and results-driven coach!

Source: Google

★ 2

Every time I come here there are cleaning people cleaning all the equipment constantly which is great, but they super close to you and if I’m doing an intense cardio workout the last thing I want to breathe in is toxic fumes from the cleaning products. No awareness whatsoever

Source: Google

★ 5

A special shoutout to Dan, my personal trainer over the past six weeks at Equinox in Williamsburg. It's been an absolute pleasure training under your guidance. Just turn up, train hard, be supported and have a laugh. Body recomposition metrics speak for themselves! Muscle mass up and body fat down 🙌

Source: Google

★ 5

I joined equinox about a year ago!! Best decision I have ever made!! Love the Williamsburg location!!
It’s pretty spacious, clean!! The staff is super friendly and the instructors are all amazing!! They have plenty of classes to choose from!! My fav are Pilates and Strength training!! My body completely transformed!! Def recommend!!

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★ 5

Dan E is the best. He keeps me on track, pushes me to be my best, and somehow makes it fun. Bonus: he’s hilarious. Can’t recommend him enough.

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★ 5

Recommend training with Dan Eberle, who adapted my training to better serve my goals and schedule. He is super motivating and goes above and beyond, helping with tips between sessions and even after my package was over.

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★ 5

Dan is hands down one of the best personal trainers I’ve ever worked with. His sessions are always challenging, and tailored to my goals and needs. Dan brings a rare combination of deep knowledge, and no-BS motivation that keeps me coming back. Highly recommend Dan Eberle if you’re serious about results and want a trainer who truly cares.

Source: Google

★ 5

I highly recommend booking yourself some personal training sessions with Dan Eberle. After a month of training with Dan at the Williamsburg Equinox location, I look physically stronger, feel far more confident on the weightlifting floor, and have a newfound motivation to keep going with my fitness journey. Dan is not only extremely kind, but highly professional. He pushed me to my limits in a way I’d never have done on my own, and buying those sessions was an investment in myself that I’ll literally never regret.

Source: Google

★ 5

Coach Elizabeth!!! 🎉

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★ 5

I’ve been training at Equinox Williamsburg for a while now, and I can confidently it’s an amazing gym. The facilities and locker rooms are usually pretty clean and well-maintained and my personal trainer, Elizabeth Turetsky is phenomenal. Incredibly knowledgeable, supportive, and always tailoring each session to my goals and needs. Her energy and expertise keep me motivated, and I’ve seen real progress thanks to her guidance.

Source: Google

★ 5

I’ve been training with Elizabeth for the past few weeks, and she has been super helpful! She is very communicative and knowledgeable, and I always have great training session with her.

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★ 5

Did a personal training session with Cody and it was really great! Really helped me improve my form and feel more confident to lift weights. Highly recommend!

Source: Google

★ 1

My membership got cancelled after my job changed my benefits. I’m trying to DOWNGRADE to one gym instead of all access. they want me to pay only $20 less than my current (ALL ACCESS) membership for ONLY ONE GYM. such a scam, especially when my friend walked in this week and was offered a $20 discount to start new (something they won’t offer their loyal customer of 3 years). To make it worse I’ve called twice and spent 45 minutes waiting in person to talk to someone. It’s like they don’t even want my money. I will take my business elsewhere.

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★ 4

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★ 5

Adam is the best personal trainer!

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★ 5

I have been going to Equinox Williamsburg for a while now, and recently booked 8 sessions with PT Elizabeth T. From the get go I felt extremely comfortable with her, especially since this was the first time I've ever booked in with a trainer.

She took her time to really understand my fitness needs, and delicately crafted a multifaceted program to help me achieve my goals. From the beginning, I felt extremely comfortable with her and was extremely impressed by her level of professionalism and expansive knowledge of fitness. She really knows her stuff and helped me a lot with proper form and breathing - two things I've always struggled with.

I left every session feeling invigorated and for once, looking forward to the next time I could work out! I feel more fit than I've ever been in my life. She is also a lovely person and I felt the time fly by chatting with her as we were doing the exercises. I couldn't recommend Elizabeth enough! Wonderful experience all around, thank you so much for making me like the gym :)

Source: Google

★ 5

Equinox Williamsburg is in a convenient location, always clean, and has great staff, excellent classes, and high-quality equipment. The personal trainers are fantastic, and I especially love working with Paige!

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★ 5

Paige is the best PT I’ve had — I recommend if you’re looking to start or continue your PT journey

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★ 2

Membership fees are $300/month and this is the state of yoga blankets....

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★ 5

I have the destination all access membership and this has become one of my favorite locations even though it’s not a “destination” club. The floor is big and open with large skylights and the layout is very efficient. It’s also very well maintained and clean and the trainers here are very good in my experience.

Source: Google

★ 1

Certainly the worst Equinox, sadly staff is also really rude. Other gyms such as Vital or Ghost nearby offer a better experience for a fraction. Unless you are lame, go elsewhere. It's a super weird vibe at this location. And Bedford is the worst street in North Brooklyn.

Source: Google

★ 5

Elizabeth is an amazing personal trainer and this Equinox location is 10/10. Super clean and never too busy. Shout out to my girl Elizabeth!

Source: Google

★ 5

I have really enjoyed my personal training sessions with Elizabeth. She pushes me harder than I would ever work out on my own, and has taught me loads of new workouts, ways to use the machines, and nutrition guidance to help me achieve my specific goals. She is a very kind individual and a very knowledgeable trainer!

Source: Google

★ 5

I’ve been working out with Alex for over a year now and have seen great results in building muscle and toning my body. It’s super fun to train with him. Highly recommend working with him! Thanks, Alex.

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★ 5

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★ 5

Great gym. Super clean, well managed, staff and trainers are professional and on top of things.

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★ 5

It's clean

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★ 5

Paige is a wonderful trainer! I’ve seen a lot of progress and always leave the gym feeling great (and tired!). Thanks!

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★ 5

Good place. Great staff and solid trainers!

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★ 5

Great location and always super clean and well-maintained. Now that Domino’s opened the crowd is not as packed, which is a blessing. Also tried out personal training and Elizabeth is the best, highly recommend!

Source: Google

★ 3

Not enough equipment or space to hold the amount of members who use this gym. ALWAYS over crowded, always a line for showers and toilets and equipment. Weird vibe. They need another one

I only come here to shower….I work out at another gym around the corner that has better/more equipment.

This space seriously needs an overhaul to meet what’s happening. Like put in more bathrooms not in locker rooms. Mens only has 2!

Edit: 3 stars!!! Now that all the people have moved to the other (worse) Williamsburg gym this one is decent! Weird it’s better than domino

Source: Google

★ 4

I've been training with Elizabeth who's been so so encouraging an it's been exciting seeing gradual results. I especially like that they have a plethora of classes (usually able to book w/o being on waitlist) throughout the day. Clean and well-kept equipment/machines—I believe they have a 24 hr policy where they'll fix it within a day in case something goes wrong. While it can get a little busy at peak hours I'm still able to get my workout in.

Source: Google

★ 5

Solid Equinox gym. Exceptionally convenient for L line commuters, standard Equinox amenities, and it feels friendlier than some of the Midtown Equinox locations.

Personal training with Elizabeth has been fantastic. I’ve had personal training before, but Elizabeth is fantastic and very outcome focused. Best PT experience I’ve had.

Solid place and people, recommend.

Source: Google

★ 5

Highly recommend Alex V. for PT!

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★ 5

Been a member of EQX for 10 years and only started doing personal training sessions when I moved to Wburg location. Alex Vega is an awesome trainer - knowledgeable and motivating without being yelly or unfriendly. I’ve been working with him for almost a year! The gym itself is one level (except for the yoga room and locker rooms) so it may look chaotic at first glance but everyone is respectful and the space functions well. It also gets good natural light!

Source: Google

★ 5

I've done personal training with Alex Vega and have really enjoyed my sessions with him. He's very knowledgeable and will work with you to achieve your short term and long term goals. Highly recommend him for general strength training.

This Equinox is in a convenient location and has great staff.

Source: Google

★ 5

I've been a member at Equinox Williamsburg for 2+ years. I go mostly for the personal training with Alex and I am a fan of the Weekend Wind Down Yoga class. Alex isn't just a trainer – he's a dedicated professional who consistently goes above and beyond. His ability to motivate me during tough sessions while adapting workouts to my schedule shows his commitment to his clients' success. What truly sets him apart is how genuinely he cares about my progress, always checking in and adjusting our approach to ensure I'm seeing results. The gym and locker rooms are impeccably clean, making every visit a premium experience.

Source: Google

★ 5

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★ 5

Williamsburg equinox location is awesome. Super convenient for me and always clean.

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★ 4

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★ 5

Adam Labossiere is the best personal trainer - he brights a thoughtful, holistic approach to training, health and wellness! Adam is the best part about Equinox Williamsburg!

Otherwise the gym is solid, but definitely too crowded and it leaves the locker rooms feeling cramped, overheated and sometimes a bit dirty…

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★ 5

Equinox Williamsburg is a great gym. Never too packed like other gyms when I go and Giorgie is a great trainer!

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★ 4

PERSONAL TRAINING: they have a really great personal training team… have been working out here since mid pandemic when bldg gym was shutdown. Continued coming here because of excellent trainers…Marcel is excellent at making match with training styles; been training with Giorgi (recommend!) for over year and he is terrific at motivating/ coaching to push me for personal bests on weight training and overall health and wellness. Generally it can get a bit crowded, but nice facilities kept clean and updated and the staff/team are good, welcoming.

Source: Google

★ 2

Spin bikes are always broken. Really frustrating to come here only to find you can’t use any.

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★ 5

Giorgi is the best trainer

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★ 1

Can’t believe there’s been hot water problems for two months and they still haven’t been fixed.

Update: it’s May now and the hot water was out again this Saturday morning. Wild!

Update 2 - Jan ‘25: the hot water is out again so I visited Domino. So crowded and hot. Bedford is great actually! 😂

Source: Google

★ 1

Their staff did not notify me when I joined that I would not be able to cancel my membership for a full year. I would not have joined Equinox had I known this. This has been an extremely frustrating experience and I haven’t used Equinox for months, yet I am still charged. No help from the concierge in terminating my membership early.

Source: Google

★ 1

I don't know what's else is there to comment about this equinox Williamsburg location. It's over. Staffs are so rude and unprofessional. To start my day like this in my morning working, it's just horrible. Too crowded to even attend the classes that I booked as well..

The cleaning staffs are so rude especially at night.

Been a member since 2016. Approaching the end of 2023, It's fair to say I will be quitting this gym soon. Staffs are rude and standoffish. Class instructors are either entitled or incredibly great. Its not that elite and not worth the experience. I'm being treated like I can't afford this gym membership many times by the front people. Concierge don't have sympathy for you when you complain. Rude members rush you in order to use the same machine after you finish. Yoga mats smell like feet.

Source: Google

★ 4

A small sized outpost for the fitness empire, this location delivers almost everything you need for a full workout. The team are exceptionally nice and the location could not be better situated as it's right next to Whole Foods and numerous other shops, banks and restuarants.

Source: Google

★ 1

Having been a member for over 2 years, the service at Equinox has continued to decline. At first I enjoyed the classes, but the quality of instructors have gone down. Don’t bother contacting their concierge if you’re going on vacation or try to cancel your membership. As many others have said, extremely poor service. They will take weeks to reply and by then they’ve already charged you your membership. Don’t go to Equinox for their name brand, it’s not worth it.

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★ 2

The people are good but the facility is not the best.

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★ 5

Was there with my sister as a guest for spinning class! Was fun

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★ 2

Overcrowded. Difficult to get a spot in the fitness classes or find equipment to use. Showers in the women’s locker room are often broken and the hot water was periodically out of service. Shop was never open during listed hours due to understaffing. Eucalyptus frozen towels were nice but everything else was disappointing. Budget gym feel for an exorbitant price.

Source: Google

★ 5

While this isn’t the most spacious Equinox in city, this is a great home base. Class offerings are good, locker rooms are always clean, and wait times for weights or machines aren’t ever too bad, even at peak hours. The front desk staff is always friendly.

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★ 1

Called today August 26 2024 and I was lied to about the gym allowing day passes even when I asked what the fee was.

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★ 1

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★ 5

Just try to go at off times otherwise it's crowded. But great equipment

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★ 1

Worst Equinox in all of NYC, truly a joke. No doubt they'll go out of business when the other small/local/bespoke clubs ramp up their offerings. Non-attentive staff, smelly/dirty, no towels, and oversold.

Its not 2015 anymore, Equinox can't skate off reputation alone.

Source: Google

★ 1

Called ahead and confirmed i could trial the club for a workout as a current member in SF. Walked in 10 min later and front desk played dumb and charged me $45. I understand wanting to lock potential customers in but the baiting tactics arent cool, do better yall

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★ 2

For $260 a month you can come to a small crowded gym with limited equipment

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★ 1

Equinox should really consider closing this place down. It’s a blight on the brand and the worst entry point. Doesn’t make any sense that they have been unable to figure out how to improve the operation of this location.

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★ 1

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★ 1

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★ 1

way too small, cramped, overcrowded. locker rooms are in bad shape and are usually dirty.

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★ 1

Consistently the most crowded equinox in nyc. Be prepared to wait for a locker, wait for a towel, wait for a shower, wait for equipment, and forget about using the steam. Also, probably related, one of the dirtiest clubs in the system. Equinox really needs more Brooklyn locations and at least one more in Williamsburg.

Update: it just keeps getting worse, showers won’t drain from over use, classes book up as soon as they open. The situation is dire.

Update: somehow it gets worse, today it’s no hot water. And as far as I can tell there’s only one spot to fill a water bottle and that’s a trickle.

Update: don’t forget to finish your workout with a nice room temp eucalyptus towel

Update: it almost feels like they’re messing with us (me?) at this point. Still no hot water, it’s been weeks. And somehow no water and STILL no towels. Newest trend, they stopped cleaning the cycling studio between classes. Gross.

Weekly update: somehow still I hot water. None of these issue above have even been slightly addressed. I’ve been leaving these updates for over 2 months and it’s just keeps going downhill. Newest issues: showers don’t turn off. They just stay on, more wasteful than anything else. Also, people put things into the soap and shampoo bottles. No idea what this is about but it looks like used tissues. Beyond disgusting.

Update: just because I’ve been quiet for a bit doesn’t meant things are better. It’s mid April and the club has not had consistent hot water since January. None of the issues in this review have been at all addressed.

Update: the yoga studio is FILTHY. Stinks like a high school locker room, mats are covered in other people’s hair, and sort and grime everywhere.

Update: got a little better for a bit but worse than ever now. Literally zero lockers available.

Update: just because you haven’t heard from me in a while doesn’t mean things are better. They’re not. It’s chronic, there’s always something wrong and usually a few things. The fundamental problem is the club is way too crowded. Especially in January, just stay away.

Update: (last update was two days ago) no hot water again

Update: still no hot water, it’s been two weeks. Anyone been to lifetime? They provide luxuries like hot water and towels?

Update: still no hot water, it’s been a month. No communication at all about when it might be restored. If equinox was my landlord I wouldn’t be paying rent.

Update: hopefully you don’t get thirsty when you work out, water bottle fill is broken.

For context these reviews span a year and a half. It’s only gotten worse.

Update: this one is for you fellow members (can only speak for the guys). The locker room is a shared space, clean up after yourself. Don’t leave your towels on the floor, on locker doors, on the benches. Don’t leave all your dirty clothes strewn about while you shower. This club is by far the worst with this made worse by how small the locker room is.

Update: you win equinox, I’ve had enough. Canceled my membership after 10+ years, it’s just not worth it anymore and there are much better options.

- Disgruntled

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★ 1

Open in Greenpoint ! 💪🏼

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★ 1

A high priced gym where outside shoes are allowed inside the facility 🤮

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★ 1

Over rated

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★ 1

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★ 1

Certainly not luxury. The ceiling of the locker room literally peeling off

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★ 2

Another case of the locker room not being stocked. Was only able to shave MOST of my face. People pay wayyyyy too much money for your management team not to be able to keep proper inventory. I wonder if the women's locker room also ran out of razors or if it's just the men's.

Source: Google

★ 1

The worst gym ever! We transferred from Equinox Nomad which was huge and still need to pay the same price for this always crowded, small place. The manager is ignoring emails and not responding. AC is not working and it’s always hot in there. Not worth the money!

UPDATE: Equinox you’re not taking seriously our feedback, nothing really changed, it’s still hot in here 🥵and whenever you come you need to wait to find free space. And the manager responded to me - I’ve never wrote him an email…my husband did (a few emails) he never received the answer.

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★ 5

I love the instructions and staff. Cozy neighborhood vibes.

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★ 2

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★ 2

This Equinox is terrible compared to the other locations. It’s always packed, the locker rooms are a mess and are never stocked. If this is your only gym option in the area you should transfer to Grind House around the corner.

Update: Equinox replied to my public google review of course, however, the manager of the club has yet to reply to my private email…

Source: Google

★ 1

Worst location
Crowded, but only one maintainer works locker room, shampoo, body wash everything used up in shower room dirty locker room floor, short equipment on floor, hair dryers are not working well.

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★ 1

Too crowded to be able to enjoy it

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★ 2

I’ve seen some gross things at this equinox location but urinal mat under the dumbbell rack takes the cake (no pun intended).

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★ 4

I mostly do yoga these days and I love it that yoga studio is located downstairs in this location away from the gym as you won’t hear the noise and can truly relax after the class. The staff is always nice and friendly. I take other classes in the main studio and enjoy those as well. Compared to other locations where I’ve been training (Grammarcy, Flatiron, SoHo) it’s easier for me to sign up for the class here even same day (I hope it stays this way after the holidays). One thing that all Equinox locations have in common - bad smell in studious and smelly mats. Overall, great experience.

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★ 3

Really not the up to par compared to the other equinox locations but looking forward to domino opening?

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★ 3

A bit crowded around 4:30 to 6:30 pm

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★ 2

Not worth the price, better off just getting a $30/mo blink membership, as the experience is the same. Not enough equipment, highly overcrowded. I do find the staff to be friendly though - simply the facility is not built to handle the volume at the promised level of quality.

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★ 1

Dirty facilities. Over crowded areas. Unfriendly staff. Not at all what you pay for when you get an equinox membership at other locations.

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★ 1

DIRE customer service, no regard for their customers.

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★ 5

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★ 5

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★ 5

I tried this location out and worked with Donovan. He was very helpful and communicative and went the extra length to help me try things out with Equinox. I ultimately went with a different gym due to personal preference and nothing to do with Equinox itself. Would recommend to others interested in this location or Equinox in general.

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★ 2

Used to be great. But this specific location is far too busy. Waiting for showers. Standing in a line for the steam room.

Williamsburg / Greenpoint has grown exponentially and this gym is not built to handle the member base. Extremely disappointed.

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★ 1

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★ 1

I was really contemplating signing up but after reading all the negative reviews I think I will stay away for now. Unfortunate.

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★ 1

The gym has great classes, well maintained equipment and overall is very clean. The locker-rooms are well stocked and high end too. During peak hours it can get busy.

The customer service is horrendous and I’d recommend you stay away. For a nice gym like Equinox I’d expect much much better. After pausing my membership due to medical leave I received a monthly charge and I still haven’t received any communication or refund. I emailed their concierge line and after an initial response I’ve been ghosted. I then called the club and the central concierge line and was told on both I’d hear back after a few days — no response. Once they have your business you’re dead to them. I’ll have to dispute with my credit card to cancel my membership and refund. I’d stay away and join a friendly gym.

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★ 2

This gym is the reason I left equinox. I used to have an all-access through work and would frequently go in Manhattan, but when I moved to Williamsburg it became harder to visit a bunch of different gyms so I decided to just stick with one location.

Equinox as a brand is truly nice. I love their classes, the towels, the sauna, etc. It's expensive but I found it worth the value. But this establishment is WAY too crowded. They don't have sufficient locations in Brooklyn and overcrowding is clearly a problem they've avoided addressing if you look at the reviews. Also the comments are right, the staff can be a little stand-offish.

I was considering rejoining Equinox but it doesn't seem like the situation has improved. Maybe wait until they have more locations before you sign up.

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★ 5

Love the staff! Love the classes! Clean and spacious locker room and general equinox good vibes! 10/10

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★ 1

Overcrowded gym, no hot water for over a month, mold in the showers and extremely rude staff. Personal trainers treat regular customers like second class (as if we wouldn’t pay for our monthly fees). I have a heard a personal trainer tell someone to move to other place because her clients pay more.
Not the luxury experience Equinox advertises and definitely not what we paid for.

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★ 3

I think this location is really nice! It's decently sized considering everything around the area is tiny so it actually is pretty big considering that but the layout is kind of weird because you have to go upstairs for main gym floor then you have to back downstairs for the locker rooms/yoga room. It's nice that they have multiple fridges filled with the wet towels that smell divine!! And the one other cool thing is that they have the recovery haus thing where you can just float and relax.

With all that said though, the reason for just the 3 stars is because the cleanliness could be a lot better in the locker rooms. There was a lot of black mold around the shower booths and the bathroom area was pretty dark too with toilet paper just thrown everywhere and such. So it didnt really feel clean but other than that the gym itself was nice and the locker rooms were also pretty spacious too

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★ 1

Good to read the reviews here.. Now I know better 😅
Any better gym in the area?

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★ 1

Not worth it. Charges are horrendous.

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★ 1

This gym gets so overcrowded sometimes it’s so stressful and frustrating that cancels the benefits of working out… why am I paying $275 dlls a month if I can’t use the threadmills, or having a relaxing use of the steam… I even have to wait for towels because they run out. the only reason I come here is because it’s close to my apartment.

May update: still overcrowded, still not addressing the cold water issue. I know cold showers are supposed to be healthier than hot showers. But it would be nice to be an option and not the norm. Going at peak hours is a nightmare, you have to wait for most of the equipment. It’s really frustrating because you are paying a lot of money for a quality gym. I brought some of these issues at the concierge, their answer: upgrade to the all access location so you can go to another gym. GREAT SOLUTION PAY US MORE MONEY. Like I said I only keep going there because it’s close to my apartment and I enjoy the steam. But man this location keeps getting worse.

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★ 1

The men's shower room has been providing cold water only for months.
This is not something you would expect when paying $300+/month for the membership.

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★ 4

Crowded during any peak time. Fine if you can use it during weekdays before 4pm. Needs an East Williamsburg Location. Also the heaviest dumbbell weights are near the floor and slightly underneath the lighter weights. So difficult to access the heavy dumbbells without risking your lower back.

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★ 1

Staff at this location are nice. However, membership cost does not equal to the value of the facility, overcrowded, shower is always full along with the steam room, especially on the peak hours. Additionally, the hot water is gone every other day. writing this review because for the last five days, there was no hot water.

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★ 1

It doesn’t matter what time of the day you you come you will have to wait to use any machine on the floor. I spend so much of my time at the gym just waiting and it’s really frustrating when you’re using multiple machines and have to wait 10 minutes after each exercise, a 45 minute workout takes 75 minutes. If that weren’t the case then it would be a good gym, that’s my only complaint is I can’t actually use anything when I need to.

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★ 1

Bathrooms are moldy and unclean. Toiletry bottles are covered with orange mold, and it seems like the body wash and shampoo is diluted with water. Bathroom is frequently low or nearly out off towels. This place could use a deep cleaning!

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★ 1

zero stars, if possible. this gym is so small and overused that it’s impossible to get on any machines. literally every single one is in use.

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★ 3

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★ 5

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★ 1

You will wait so long for equipment it’s not even worth going to. Disorganized, crowded and equipment is meh.

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★ 1

by far the worst equinox in the country i’ve been to - super dirty locker room / shower - it’s just disgusting

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★ 1

The bar is just so incredibly low. Horrible staff (besides the trainers) who care more about the free membership than doing their job. Hard to believe this is an actual equinox location

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★ 5

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★ 3

The only reasons I am not giving it less than 3 stars is because of the staff.

Equinox desperately needs to open a new location in the Williamsburg area as this one is far too small for the amount of traffic it gets. Trying to workout before or after work can mean 10 minute waits to use the equipment, as well as needing to climb over one another in the changing rooms.

Instead of investing in what feel like niche amenities (like cryo chambers for an additional cost), it would have been more helpful to expand the changing rooms (if possible).

Given a fair amount of Williamsburg equinox users are predominantly using this location, at minimum they should offer a single location membership tier, as we really don't get any of the benefits of the multi access.

Ultimately the value here doesn't really justify the price.

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★ 3

Great gym and location but staff really needs to clean the area near the 30-45 pound dumbbells. There's a really horrible smell that might be mold or something worse. It's been like that for months, and it's getting worse.

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★ 5

Great experience

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★ 5

I’ve been to every equinox in New York City and many in other states. Overall I love this place. It has everything you need. Staff are amazing in particular Andrew is awesome. Thank you Andrew for always helping me. I highly recommend disregarding all the reviews their negative. It’s a Williamsburg equinox so jo need to compare to soho or Orange County. It’s perfect just the way it is. Thank you equinox for making this location available to me.

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★ 5

Pretty good equinox. On the smaller side of the nyc locations and I wish it’s workspaces were larger but it’s solid overall. It get busy after work though so keep that in mind

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★ 2

Awkward layout (walk up flight up stairs, go across entire gym, then down another stairs just to get to locker room) and pretty terrible foam rollers. Equipment and staff are adequate otherwise.

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★ 1

This gym one of the smallest ones. The working staff esp in lockers is very unfriendly. They never bring anything that runs out. Mostly just keep on walking or try to avoid eye contact. And things run out a lot as it’s so busy! They have 1 -2 lotion bottles for the entire locker. For 260 per month they need to provide better services…It’s worse after the pandemic.

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★ 1

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★ 1

Literally go anywhere else

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★ 4

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★ 2

Prob the worst equinox in terms of being unable to deal with the amount of people that go here. PLEASE ADD MORE BATHROOMS. Usually have to wait 20 minutes to use a stall in the morning. Like… what? Don’t we pay $270/mo for this gym?

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★ 3

I mean honestly, I would say it feels a little dirtier than the equinoxes in LA or Manhattan. It definitely needs to be bigger or they need to open a location in greenpoint because this place is too small for the amount of people who go during rush hours. I wish there was more equipment like in Hudson yards or even high line/Bryant park. It’s convenient if you live in Williamsburg but just overall a lack luster experience compared to going to ones in Manhattan.

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★ 1

$300/month for a filthy club with old cardio equipment. Club is literally filthy most days by mid afternoon, locker room is gross. Price keeps rising while quality and cleanliness keeps falling. Their “all access” pass only gives you 3/12 clubs in NYC. Total rip off.

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★ 1

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★ 1

There’s been a severe decline in upkeep, especially in the showers/locker rooms. The showers back up every time, leaving me standing in over an inch of gross water- this is how athlete’s foot and other similar issues spread. The showers look and smell dirty in recent months. I also found what appeared to be a dead bed bug on the stretching mats a few weeks ago. It’s insulting that equinox charges as much as they do and then allow these problems to go unresolved. I would not recommend joining this gym. It’s also incredibly crowded during certain hours, but they still frequently show the space to new potential members.

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★ 1

Feel like i’m getting a bad deal living next to one of the smallest Equinoxs in the city. They need to expand this location because these days it actually gets quite full.

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★ 1

I have seen it go down over the years. Too crowded and showers are actually dirty now. Doesn't really feel like equinox.

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★ 4

Gets the job done

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★ 1

Wow..what a disapointment. This place reminds me of a 25 dollars a month gym(blink) ...way way small for an Equinox gym. Dirty, stickey and old machines. Doesnt have enough staff for cleanliness. The CEO makes millions..but doesnt want to hire and extra well needed 15 dollars/hr cleaner. And all those people that put 5 stars oBviously dont know what a proper lux gym is. We paY premium we expect premium. Looking and reading all the reviews that have been posted online for years... I suggest people take " pictures" and post the problems of this location on social media....but i really dont expect improvments...especially at this location. Best to just CANCEL since theres real no difference between this location and BLINK FITNESS...SHAME SHAME SHAME on EQUINOX.

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★ 5

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★ 4

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★ 4

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★ 1

Not worth the money. Too much time wasted on waiting for space/equipment. Needs another location in greenpoint.

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★ 1

Very bad service.. booked an appointment and when I showed up, they got wasted 30 mins only to tell me that they don’t have someone to help me

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★ 5

If you live in the neighborhood and are looking for a personal trainer, Jackson R at this equinox is awesome! He is super effective, funny, and kind. Time flew during our PT session. 100% would recommend training with Jackson

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★ 5

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★ 3

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★ 1

So small and crowded not worth the equinox price.

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★ 5

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★ 3

It certainly gets crowded here. But when the crowd leaves, you start to see how dirty the place is allowed to get. The stretching mat is greasy, covered in dust, dirt, and styrofoam chunks from the rollers. There’s even loose change just hanging out today. The caulk and grout in the showers is growing stuff. The floors in the locker room are gritty. It’s a relatively small facility next to other locations I frequent - it shouldn’t be so tough to keep up.
Update: still messy around here, even midday between the rushes. Including a couple pictures for fun. Could be any day of the week…
Update 2: it doesn’t really get better. The shower stalls are loaded with pink slime and black fungus. It’s like showering in a college kid’s tub. Adding some pics because this is turning into a blog. We pay a lot of money to use this place. Hey corporate, can you act like this matters?

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★ 5

Friendly staff and very clean.

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★ 4

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★ 1

coming from Beverly Hills, was highly disappointed. the pretentious energy in the air when the women's locker room is the size of a jail cell a and there is wh** woman hair EVERYWHERE I wouldn't even think to shower here. was confused on why I only spent 20 minutes working out just to see everyone else was doing the same- LEAVING. this trip made me consider cancelling my membership haha

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★ 5

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★ 5

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★ 1

Worst equinox I’ve ever been to. Always crowded, small, no special amenities, and not well maintained. It’s unfortunate that this is the only location in Williamsburg. I’ll be looking for a new gym.

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★ 5

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★ 1

Dirty.

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★ 5

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★ 1

Todd keeps messaging me.

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★ 1

Easily the worst Equinox in NYC. Overly crowded with no special amenities. Also closes way too early on weekends.

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★ 4

So far so good. Recently started using this location and haven’t had any issues. I’ve only been here in the mornings and it’s not very crowded but can definitely see it being packed in the evenings since it’s not a big space. Layout is strange. Friendly staff.

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★ 4

Gets very humid in the summer, but solid selection of weights and machines

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★ 2

It's just entirely too crowded. I think there's a desperate need for another equinox in the neighborhood closer to the water and another in greenpoint ... and possibly in bushwick. Starting around 4:30 every rack, every bench, and every cable station is occupied. You have to have an eagle eye and pounce to get there before someone else does - it's like going for the seat on a crowded train at rush hour. I try to go around 2/3 or after 7 to avoid crowds, but that only works on occasion - I still find it tough to get to everything I need at off peak hours. Really frustrating that they also close at 9pm. I like the gym - good layout - relatively good equipment - but a WHOLE LOT of other people like it too. It's a very nice locker room, but you have to hunt competitively to find an open locker these days. I've taken great classes here over the years - although none of my favorite teachers have returned post-pandemic.

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★ 5

This is my happy place

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★ 2

Small space, long waits for equipment, but what really prompted me to write this review is interactions I had with the managers of the gyms. They're pretty unhelpful, unfriendly and take too long to get back to you if you need something from them. The 2nd star in this review is because this is an equinox and as you'd expect the locker rooms and other amenities are very nice. If you're going to pay for Equinox as your gym though, choose a different location.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

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★ 2

Not a terrible gym but really really terrible for the money and not worthy of equinox.

This is the worst equinox I’ve ever visited. The gym is small and lacks strength equipment that a basic gym would have like having only 1 leg press (no hack squat press) or only 1 calve machine. The chest, back, and arm machines are lacking also. The main problem for me is that the ab machines are seriously lacking. It’s like they chose to have the machines very spread out in this very small space rather than have a good gym. A big salute to form and a screw you to function. Honestly the most basic gym in another city has way better weight training equipment than here.

The biggest problem with this gym is the locker room. There is a serious need for ventilation. One thing equinox gyms always have over other gyms and the main reason I’ve been a member for years is that one could exercise before work, shower and go to work fresh. Not so at the Williamsburg equinox. The clothes changing area is like a steam room especially in the winter. At 730 after my workout and shower I change into my business clothes but I can’t stop sweating because it’s 75 degrees and in incredibly humid. The showers are also dirty and the floors often slimy. These problems seem easily fixable but I’ve complained to no avail. The deal breaker for me is how hot and humid it is in the Men’s locker room.

On the plus side, the classes are great, the instructors are excellent and the staff in general is exceptional. The yoga here is also amazing.

My membership was frozen during the pandemic and I’ve decided to cancel and not rejoin as long as this is the only equinox location near my home out or until they deal with their easily fixed issues.

Source: Google

★ 1

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★ 2

The cleanliness and sanitation of this location is not mantained as others. If you go at the end of the night to avoid the crowds, the whole place smells like a dirty sweaty gym bag. The stretching floor area smelled so bad I skipped my stretch. Hopefully because of the virus they are actually sanitizing properly. The Heth department should visit gyms just like they do restaurants.

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★ 5

Love the experience, but please open another location close by. We’re at capacity over here

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★ 2

Place is good however they are not flexible for people who travel once in a while to another location and want to use the gym once or twice, specially considering Actors work out there, Pretty LAME.

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★ 1

Unfortunately, this Equinox just doesn’t meet the standards that are expected of not only the brand but also just how much individuals pay. The gym is horribly laid out, and there is minimal room during peek hours. In order to support the demand they either need another location or at least two more floors. I would not recommend joining. If you go at odd hours you would have no issues.

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★ 5

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★ 2

Need to tint the windows to the yoga room/do something about the noise that bleeds in

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★ 1

Commercials on Google Maps? ONE star. Sorry, not sorry.

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★ 2

The best things about gyms are all the classes included, goodluck getting into any of classes. Even if you do it won't happen consistently to maintain a routine. They are so overbooked much of the time. Also, pretty expensive being its an Equinox lacking the facilities that many other ones have.

Also, Trainers used to stand over me or look at me while I was working out. Thier unsolicited advice was not great. If it was one of the female trains I wouldn't have minded, but when some dude is staring and standing over you or nearby looking bored, it throws me off. They haven't done it for awhile so that is good.

Also many times during the week day I'm there running and they are blasting thier music, making it hard to listen to my own music with ear buds. Its pretty annoying.

I have learned that you don't always get what you pay for with gyms.

Also, a lot of not great people, which is usually the case with more expensive gyms.

I recommend some mid-tier gyms in the area, Chalk, retro fit, NY sports club..there are some others ones I forgot the name, and others opening up.

Also, its an expensive gym, it should stay open later..Retro Fitness around the corner does

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★ 1

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★ 2

I workout at this gym just because it’s the only gym in the area. The place is too small for the amount of members. you literally have to wait in line for the stretching area. The classes are always full and you can barely move at the changing area (and I’m not even talking about the lockers). If you don’t live or work near by, sign up to a different location.

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★ 1

Do not join this club/location. I've been a member of the equinox community since 2012 and have experienced a severe decline in quality (dirty yoga mats, stained & dirty towels, unsanitary shower/steam room, overcrowded, small) and professionalism (condescending and defensive) via club management.

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★ 5

Trainers and staff is amazing here. This is the best gym in willimsbrug.

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★ 3

The staff and trainers are amazing. And the floor, equipment and locker rooms are always clean. However, this is location is very small for a typical Equinox and doesn’t offer as much as other clubs. I feel like this location should cost less than other locations because it’s not worth with high price. It’s also very crowded at peak times and classes fill up too quickly. I like equinox but they should have picked a bigger space for their Williamsburg location.

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★ 5

Love the trainers and the staff. This is a great gym to get your sweat on because everyone is focused on doing the same!

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