★ 4

The gym is very clean, and members are generally respectful, which creates a pleasant atmosphere. There are plenty of treadmills for cardio, though the selection of strength machines is somewhat limited. Unfortunately, the front desk staff often come across as rude rather than just unapproachable, which makes interactions feel unpleasant. I understand they greet hundreds of people each week, but a little kindness goes a long way and would make the experience much better.

*Locker rooms, sauna, steam room and *showers are gender specific. Not co ed.
*Pools and whirlpool available alongside free WiFi, water station and basketball courts.
*No running track
*Cycle studio and classes available, including music lessons, art lessons and childcare.
*no obnoxious loud music playing overhead which can offer less sensory overload. Headphones or ear buds have a better chance to block out sounds.
* rehabilitation room is now an e-gym which will require a set up for a login.

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★ 1

The most unsanitary gym I’ve ever seen in my life with black mold in the locker rooms.

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★ 5

Great people and selection of activities.

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★ 5

One of the best YM.C.As in central new york.

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★ 5

An exemplary Y. Go!

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★ 5

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★ 5

Group class offerings are varied for most levels. I especially enjoy “HIIT” and “WERQ” classes. Staff are friendly and helpful.

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★ 5

Friendly and clean! I love the Y!

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★ 5

I love ymca

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★ 5

Loved this Y since I was a kid. Been working out there daily and it's the best. Love this Y

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★ 5

Great staff and facility

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★ 5

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★ 2

The East Area Y was our family’s go-to for years. Since the pandemic, staffing, especially in aquatics hasn’t fully recovered. The current pool schedule is often extremely limited or not open at all, which makes it hard for families to plan.

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★ 5

Great camp for my kids, friendly staff, highly recommended.

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★ 5

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★ 5

I love the variety of group fitness classes that they offer. It's family friendly and clean.

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★ 1

I Used to go here but over the last year this place has became overcrowded and filled with intolerable people.
I cannot fathom paying $70 for my family when the non-working EBT communities pay $20 for their family of 9.
I don’t understand how this benefits anyone, the parking lot is literally full all the time anymore.
Overcrowded with goons now

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★ 5

Very family friendly, and the entire staff is great. Many thanks to maintenance and housekeeping who work very hard and are always pleasant. Great lap pool and weight room. The pickle ball people sure have a good time. I like the inclusiveness and diversity that is the Y culture.

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★ 5

All the staff have been courteous and professional. They know what they're doing and help you get where you wanna be.

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★ 5

I lost over sixty pounds with regular exercise on their machines.

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★ 5

There is so much to do at this Y and there is something for everyone no matter your level of fitness. I have never felt judged here. Everyone is super nice.

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★ 5

انه جيد

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★ 5

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★ 5

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★ 5

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★ 5

On my 1st visit I ask a staff member to help me find equipment I was familiar with. I explained what I used previously and with her assistance I found what I wanted. We also confirmed I knew how to use and adjust equipment properly so I would get results I was hoping for.

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★ 5

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★ 1

Do not take a shit here it has horrible toilet paper it's like sandpaper.

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★ 1

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★ 5

Fayetteville YMCA is the best!! I highly recommend to anyone, all ages!!! So welcoming and state of the art facility!!! I absolutely love the pickleball!

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★ 5

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★ 5

Staff are Very positive and helpful in assisting members at the front desk. Beautiful gym and aqua center. I highly recommend Hal Welsh East area Family YMCA!

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★ 5

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★ 5

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★ 5

Basketball courts are always squeaky and grippy but they need to clean the gum off the floors with either a metal scraper or square razor blade. You never have to worry about slipping and sliding on the court

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★ 5

Clean and near and not too crowded. Has a gym and many exercise equipment rooms. Poolroom has a hot tub. Lots to do.

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★ 5

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★ 5

First time at the new E GYM, you have to be trained for the first time. The staff is excellent in helping. I will use a great deal

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★ 5

I love the new EGym.

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★ 5

Paul teaches yoga on Tuesdays at 8:30 am and he’s one of the best yoga instructors I’ve ever had plus he has a warm and accepting attitude toward all levels of ability.

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★ 5

I have been riding 4-6 spin classes per week for a year. The instructors are excellent, but I want to express my recognition for Sandy and her Saturday morning class. Impeccable instruction, music selection, very challenging, but taught with the utmost positive attitude and inviting leadership.

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★ 5

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★ 5

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★ 5

Very relaxed atmosphere the staff very friendly

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★ 5

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★ 5

It offers a wide variety of activities for all ages.

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★ 5

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★ 5

Clean pool and great programs!

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★ 5

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★ 5

Staff are friendly and wonderful. Super convenient hours and location.

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★ 4

Excellent place, but recently they have very loud music in the pool area, as if it is a discotheque. People go there to relax not to rock and roll.

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★ 5

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★ 5

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★ 5

I love that there is always a fitness class in session. You can walk in anytime. Staff are very friendly & helpful.

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★ 4

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★ 5

I love the friendly atmosphere and the wide variety of activities and programs for the community.

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★ 1

Had very bad experience at this place.
Jeff was very rude and mean to me and threaded me as homeless or someone who is lottering.
I try to get one day pass. Which the rest of the country can provide. He say no and rudely told me to get out.

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★ 5

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★ 5

Its great to have a facility with so many options and also ways to meet new people.

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★ 5

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★ 5

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★ 5

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★ 5

My 10 year old LOVES Camp Evergreen. They do so much with the kids and it's fully outdoors so there's no electronics--what's better than that?! Plus, they provide bus transportation and the camp is all day so it's perfect for parents who need to work a full shift in between bus pick up & drop off. Worth every single penny!!

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★ 5

It is a great place to exercise and get quality instruction

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★ 5

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★ 5

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★ 5

I loved this place when I was a little girl! I learned how to swim here and I loved the kid's area where I played Wii and DS games all the time! (And sometimes PS2 and Xbox 360). But I need to give you a friendly reminder, please bring a lock to the locker rooms to prevent your things (like goggles) from being stolen.

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★ 5

Hal Welsh YMCA is like being with a family who cares about you. I am always greeted by my first name and feel welcome to be there. The facility itself is spacious and clean. I enjoy my aqua water classes, and coffee time with friends after working out. I have found my second home here! It is more than just a gym - the Y gives back so much to the community and is a great place for children and teens to learn and grow. The atmosphere is always positive. I have made many new friends at the Y and also find it as a great social outlet. I could go on and on about how much I enjoy Hal Welsh YMCA in Fayetteville, NY.!

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★ 5

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★ 5

Everyone welcome. Programs for every age. Great pickleball play.

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★ 5

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★ 4

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★ 5

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★ 5

Friendly and welcoming.

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★ 5

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★ 5

I joined the Southwest branch of the YMCA on the Onondaga Community College campus a few years ago. I really appreciate the facility because it has an indoor track and all the exercise equipment I might ever need. It's also close to my home. However, it doesn't have a pool, so recently when I needed to use a pool to rehab from an injury, I traveled the distance to the Fayetteville branch which is also covered by my membership. The facilities at Fayetteville are clean and inviting. And, particularly important to me is the fact that pool areas are separated so that those using the water to rehab an injury don't interfere with those swimming laps. They also have a higher temperature setting for the rehab pool area. Seems ideal!

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★ 5

Conveniently located, reasonably priced, and enthusiastic aquatics instructors.

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★ 5

I have an autistic son and there are a lot of programs and options at the YMCA to support his sense of commnity.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Great group fitness classes for variety of levels at various times. Outstanding instructors!

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★ 5

One of our favorite family gyms to go to! The prime time is wonderful as well for the days you want to workout and have the kids safely watched over.

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★ 5

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★ 4

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★ 5

Wonderful staff and love the aquatics programs

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★ 5

Like!!!!

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★ 5

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★ 1

I have enrolled with Active&fit program, they did not answer any of my emails since two weeks.
Very unresponsive !
No answers on emails.
Phone calls never reach the responsible person.
Saw some insects on the roof in the gym !

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★ 5

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★ 5

Best Summer Experience for our neuro-diverse kiddo ever. Can’t wait for next summer. Thank you to all of the staff at Camp Evergreen.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

My daughter enjoys the Y camp so much she asked if she could
Go
To
After care even though she didn’t need it so she could stay longer.

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★ 5

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★ 5

Great Y!

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★ 5

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★ 5

great place with loads of diverse program offerings!

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★ 5

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★ 5

My experience was amazing. I love working out at the gym, but the best for me are the swimming pool and spa.

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★ 5

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★ 5

Awesome atmosphere. Amazing staff and instructors. All around great place to "belong"!

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★ 1

Just pay the y 87 dollar family 3 and they tall me 20 dollars on Balance Have pay med bill first. They not care about people bills. I was 1 year pay want in rued people work here.. 🤬 .need fix pool and broken gym too not pay for broken things a gym 😡

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★ 5

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★ 5

The therapy pool is amazing!

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★ 4

What kind of marketing is this? Closing 6am on the weekends ? They open early everyday and close at 8pm but on the days most people got a break they close early ? Man this so frustrating

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★ 5

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★ 5

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★ 4

Can you please go back to PreCovid hours. 6-6 and 6-4 on Saturday and Sunday is not enough time. Especially for people who work. Other than this the YMCA is excellent.

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★ 4

Great facilities there is lots to do here great place to work out great staff too

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★ 2

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★ 5

Always feel welcomed when I arrive and missed whenever I haven’t been for awhile.

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★ 5

Great environment for those choosing a healthy lifestyle. Cordial, knowledgeable, and friendly staff. Many fitness options.

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★ 5

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★ 5

Great place !!

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★ 5

New members but really enjoying staff and facility. This YMCA offers a lot to people and families.

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★ 3

Only reviewing pool area as that is specifically what we went there for. We have been to multiple other YMCA in the area. The draw of this one is their big slide; however, the big slide is almost never open. 😟. It was open when we went, and the slide is fun, but if it were not open, I don’t know that I would go here again for the pool. The family/activity pool is extremely small and shallow. Lots of lap lanes, which were very busy. There is a separate hot tub, but no one under 18 is allowed in it, which disappointed my 10 year old. There are not nearly enough family changing areas. The flooring in the walkway to the pool area as well as the pool area itself is extremely slippery and did not look well cleaned. I’m glad we had sandals. The other Ymca’s use floor air dryers to keep the floor from getting that wet and dangerous.

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★ 5

I love the people that work at the Y because they are so friendly, happy, warm, kind and considerate. The atmosphere is so welcoming because of the staff at the front desk and all throughout the facility. It is such a positive place that I always leave feeling happy and uplifted because of the people that work there.I love to go there and see their brilliant, glowing, smiling faces. I have to say that Lisa at the front desk really is special and treats everyone with kindness and a welcoming smile. When I arrive upstairs, I find Omar always welcoming everyone with a warm smile making you feel like you've just arrived home.

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★ 5

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★ 5

Staff and members are very friendly and inviting. Great place to meet people . Group exercise classes motivate me as I feed off of the energy throughout the room.

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★ 5

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★ 5

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★ 5

There is a wide variety of programs for all levels of fitness and fun. There is a wide diversity of clientele. The staff are friendly and helpful. The facilities are clean, particularly given the amount of their use.

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★ 5

Best place for water exercise!!

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★ 5

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★ 5

Ashton assisted signing my family up and giving a tour. We had such a great experience!

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★ 5

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★ 5

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★ 5

The staff here has been very accepting and accommodating toward my son whenever I've wanted to take him to this branch! His care is a little more than other kids but not too difficult. I've had struggles at other branches and I love how easy the staff here make my experience as a single mom whenever I want to use this location!

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★ 4

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★ 1

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★ 5

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★ 5

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★ 5

I first came to the Hal Welsh YMCA East about three years ago to study under Ellin Adams while earning my Nia certification. It was an invaluable experience and I soon became a member and financial supporter of the YMCA. I continue to take classes there and support financially as much as I can. The staff and members are always welcoming and pleasant and I am proud to one of them.

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★ 5

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★ 5

Camp Evergreen offers structured time outside with a high counselor to camper ratio to support a variety of camper needs. Impressive response time to all issues or questions brought to the director's attention in my and my kids experiences.

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★ 5

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★ 5

My son attended Camp Evergreen for the first time this year, just one 2-week session. He has already planned that next year he wants to attend only this camp, so we are planning to do a few sessions. I loved that he was outside all day and came home pleasantly tired.

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★ 5

Best summer camp ever!

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★ 5

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★ 5

Great experience! Just threw my daughter a birthday there and everything went so well! Staff members were so helpful and attentive. I highly recommend ☺️

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★ 1

I haven't been to the other branches in the Syracuse area so cannot compare but l like this branch. I just wish that there were more family showers with a changing section for helping kids.
Update: after COVID this branch got worse. Swim classes used to be free and now they charge a fee on top of the membership. Class times are not very convenient for people working during the week.
The building is old but also very filthy. The on ly reason I still keep our membership is the pool but as soon as I find a better option I will leave. The pool supervisor is rude. The pool closes at 7.30 but she starts chasing people around and even asked us how much longer we're staying before 7.30. Childrens section is mostly closed because not enough life guards. Pools are reserved mostly for swim classes.
I wouldnt recommend this branch to anyone.

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★ 5

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★ 5

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★ 5

This was my first visit to this YMCA. I had to stay an extra day to bring my son home from Syracuse University and wanted a gym to work out. This facility was awesome! Clean, bright, and huge. The staff was great. Maura showed me around and got me oriented quickly. This'll definitely be on my list when I return.

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★ 4

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★ 5

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★ 1

My two boys (one is 18 other is 11) always goes to the ymca, my oldest trains my youngest for basketball they both work hard at it. Honestly good young boys that want to go to this facility instead of hanging in the streets playing ball. The last couple weeks my oldest that has a membership says they won’t let them in and when I asked why he says my 11 yr old has to get a membership so he brings the card to pay and they turn them away saying they can’t accept cards, then they bring cash and they turn them away and say they need exact change, now they turn them away again. I just called and the young lady that answered said again my youngest needs a membership I told her they have the money to get him one, she says oh he needs a parent they’ve been there together alone over a dozen times and my oldest is 18 so why is it an issue now. I asked her for the managers extension she transferred me I called her back and said I asked you not to transfer me I want the extension and she finally gave it to me. Don’t get me wrong I want to think that it has nothing with my son’s being Hispanic/ African American but how come she has an issue with my son’s going now when they’ve been there before. It’s so frustrating that an excuse after an excuse was made just to not allow someone in to a place that they’re paying and willing to add another membership for. If it wasn’t for my boys wanting to go here I would tell them to keep the membership but their Dad is on his way to settle this madness. Disappointing to think your children want to go to a safe place and still have to deal with negativity.

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★ 2

The lyrics to YMCA have the following lines: “…you can stay there, and I’m sure you will find many ways to have a good time.”

While this was true at one point, it no longer is. The employee with the initial MB is truly incorrigible and all around unpleasant. I thought at first that I was misreading this woman, but it looks like she rubs a lot of people the wrong way.

I will start looking for other venues to ‘…have a good time.’

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★ 5

The staff are friendly. It is a great place to workout. In regards to the absence of day/guest passes, while I'm not certain, I do believe that changed with the onset of COVID.

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★ 1

Am very surprised they do not allow day passes, which is unusual for a ymca. Forcing everyone to become a member is not what the ymca is about.

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★ 5

No complaints at all!

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★ 5

Awesome place to workout. Communication is great as well as keeping up with COVID protocols! Great spot for the community.

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★ 4

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★ 5

Love bringing my family here.

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★ 5

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★ 1

My family’s experience was disappointing and disturbing. My son is a happy precious little guy w/Autism. Prior to registering for an “inclusive” child care program (end of May& June) as my husband and I work, we were required to submit my son’s “Medicaid” insurance info due to his disability. We were told this would ‘pay’ for the 1:1. After a couple of days, The “Inclusion Director” said that my son could no longer attend as planned, as he is “too much” she said we would receive a refund (the Medicaid waiver paid for his 1:1... not the child care program) She said he could attend a couple of days a week with multiple staff as his 1:1. I was shocked by her unprofessionalism and lack of empathy, but nothing prepared me for the call I received the following week. She stated my son could not attend the inclusion camp he was registered to attend for 2 weeks in the summer. He was quite excited about attending “camp Iroquois”. We were told he would receive swimming lessons, play games and most importantly be part of a group which he so desperately yearns for. She said it was her supervisor’s decision. I spoke with this woman as well, whom I believe identified herself as the “associate Executive Director”. She was condescending and had me on “speaker”. It was apparent she truly did not care about my son or family. She explained that my son ran into an unsupervised and unlocked pool area and staff had chased him. I explained the door should be locked for ALL of the children’s safety. Her response was “it’s locked now”. We share our experience and hope other families never have to go through this. My son repeats almost everything that is said to him. He is still (1 month later) reenacting his short time there.

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★ 5

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★ 5

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★ 5

Facility is clean. Most staff are friendly, professional and curtious.
The YMCA has much to offer for individuals, families and youth.
I use the Y daily and am very impressed and p look eased.
Great Facility!

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★ 1

I’ve been a member for 12 years. Mary Beth is extremely rude, unfriendly, and miserable. While working out during the busiest time, I had my bag with me as all the cubbies were full. Instead of politely asking me to move it, she aggressively interrupted me, told me I needed to move it immediately, to which I responded yes in a moment. She went on to tell me not to finish my set and move it immediately, or she would. I then articulated I did not appreciate the way she was speaking to me, which she ignored and moved closer to my face and continued telling me I could leave or move my bag. I have multiple witnesses to this event. I appreciate when people have a job to do but I have never been treated so poorly by staff, let alone a director.

Another piece of advice, as I myself have trained for four years and am an avid fitness participant, please request tangible ACE/NASM certifications before signing up for personal training at this facility.

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Front desk was friendly and helpful. The community is very good. The Front desk answers their phone and the account management answers their phone. Thumbs up.

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★ 5

Great place & they have very good staff, I spend most of my time there with my family⭐⭐⭐⭐⭐

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★ 1

I am so disgusted with the fact that you no longer allow day use fees. I travel a lot and I really value staying in shape. It seems like the YMCA, as a national organization should be committed to fitness and wellness. I have no idea why you no longer allow the use fees, but it’s a very bad policy and I am very disappointed. I am also going to complain to the national YMCA

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★ 1

Ive been coming to the YMCA for years. Everything was all and well, I would come in and play basketball as well as workout. The problem I have now is that the basketball courts aren’t even available to play basketball. keep in mind that they are BASKETBALL COURTS. They take up one and a half courts during Tuesday’s and Thursday’s to play badminton and it was all fine when they had one court for themselves but more than one is way to many. They are kicking off kids from playing basketball and kicking off grown people. There are spaces in the back they can setup to play badminton but they choose to take down half a basketball court instead and force kids in the back. I hope this ends ASAP or I might have to find myself a new gym to go to.

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★ 1

The worst customer service ever! Came in town to visit my mom used to have a membership there, they will not allow anyone in unless you are a member or a friend of a member. It’s the best way to lose business and never get new business by not allowing a day pass or a guest pass while visiting your family what is the YMCA all about??? Horrible Policy!!!

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★ 5

Kids love the pool if only they had racquetball we wouldn't have to drive to the north Y. Love the sauna, steam room and Jacuzzi.

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★ 5

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★ 2

I wish I knew why Mary Ann was so rude all the time in person and on the phone she does not discriminate she was just born to be rude

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★ 5

My 3year old loves the daycare. Its a great facility.

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★ 5

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★ 4

The people are great. Equipment is in good shape. Lots of programs. Swim lessons are an awesome thing for my kids.

There is very little to complain about here. However, a couple of things would be: my kids wish the slide was open more often; the pool area is always super hot and muggy; there isn't enough close parking during peak time, but hey, most people come here to exercise, so there ya go!

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★ 5

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★ 5

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★ 5

Excellent gym.

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★ 4

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★ 5

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★ 5

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★ 5

Lov it staff is always there to help really good vibe

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★ 5

Saved me!!! They helped me to take care of my babys! I love YMCA

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★ 4

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★ 5

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★ 5

Great facility, equipped with tons of machines, weights and classes, and no matter how busy, it never feels crowded!!

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★ 5

I I haven’t been here but I know people that talk s about it positively

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★ 4

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★ 5

Prime Time staff is so friendly. Love the classes!

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★ 5

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★ 2

The staff is great BUT be careful in the women's saunas and steam room. My friend saw a leach in there one time.

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★ 5

Absolutely wonderful facility even better staff. This place is why I fell in love with working and taking care of my body. There basketball courts and pools are just the beginning they have a great weight section that allows anyone to target every area you desire to and succeed.

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★ 4

Great equipment. Awesome staff

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★ 5

This location great for everyone especially families. They have a small but very popular kids pool area and waterslide, lap pool, gym, and weights and workout equipment.

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★ 4

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